Gexa Energy seems to lure customers in with substantially reduced rates but once the contract expires the rates jump substantially. Our area was devastated by Hurricane Ike and when our rates went up we assumed it was a one time adjustment because meter readers were unavailable for the month and so energy companies estimated usage from prior months. When it stayed high we finally took a closer look at the bill. Gexa jumped us up from paying around 14-17 cents per kilowatt hour to 21.03 cents. The fault was ours for not paying close enough attention but their ability to jump charges that high without informing customers is a shame.
Our advice: Watch your bills like a hawk and don’t be afraid to jump ship as soon as those rates start climbing higher than the competition.
One more complaint is with their service department – don’t expect to get a service representative that is knowledgeable or pleasant. Gexa does allow you to call in each month to negotiate a lower amount but of course, they don’t publicize that. If you use them on a fixed rate contract switch as soon as your contract has expired. Maybe the company will get the message and stop their bait and switch activities.
GEXA ENERGY ENGAGES IN UNETHICAL BILLING PRACTICES. They have increased my rates SIXTY TWO PERCENT in 3 months, right after promising me the lowest rate in the market! In addition, I have been charged unwarranted late fees repeately on my bills, all while my bills were paid timely.
The details: First, they promised a 13 cent per Kwh rate when I signed up. Their ads they give you the impression that they are the cheapest provider in the market. Of course I signed up in response to the ads. Once I did they proceded to increase my rate more than 62% in 3 quick months! My electric bill at my condo had never been higher than $300, ever... even earlier this year with another provider. Once I went with Gexa, I saw my rate increase to MORE THAN $8OO PER MONTH!! For a condo!!! That's absolutely ABSURD.
Meanwhile, they set up their billing so that it's nearly impossible to pay on time if you pay by check. I never use auto pay services with any vendors because to do so is giving others the keys to your checking account or credit card. However, I pay all of my bills on time with a check. Most vendors give you 30 days from their billing date to pay and be considered timely. This is common business practice and is logical. Gexa's trick is that they only give you 17 DAYS from their statement date TO PAY! You don't have time to get them your check on time.
The key here is that it's from their STATEMENT DATE. The meter is running before the bill ever leaves their office, and they give you an unprecedently short period of time thereafter to pay. By the time they mail you your statement, you receive it at your mailbox, then you write a check to them, and then they finally receive it in the mail, there's a good chance that it's been slightly more than 17 days. Certainly it's been less than 30 days, so you're on time, paying before the next billing cycle closes. However, it's likely been a few more than 17 days so according to Gexa, you're late! You've paid 2 WEEKS BEFORE THE NEXT MONTH'S BILL is sent out, yet they hit you with a $35+ late fee, PLUS INTEREST.
This billing trick is especially effective if you have the audacity to go out of town on a business or pleasure trip for a few days and don't happen to get the Gexa bill the day it arrives in the mail.
I called about my SIXTY TWO PERCENT RATE INCREASE and my UNETHICAL LATE CHARGES. Gexa staff said they would change me to a fixed rate plan (for a FEE), and they also said they would reverse only one late fee as, get this, ... "a courtesy"... but they wouldn't adjust the two others they put on my account.
I have switched providers. In the end, this company loses out because I was with my former provider for more than 11 years. GEXA RIPPED ME OFF FOR FOUR MONTHS, BUT THAT'S ALL THEY'RE GOING TO GET FROM ME.
I WOULD ADVISE YOU TO AVOID THIS COMPANY LIKE THE PLAGUE. THERE ARE OTHER PROVIDERS TO CHOOSE FROM!!!
GEXA raised my rate from .158 to .1904 in the usage month of October, 2008. I could find no other electric provider in Texas that raised their rates during this period, especially by over .03hr. When I called them and asked why, they said it was due to their wholesale cost. When I argued with them that no other company in Texas raised variable rates and in fact most lowered them, they said there was nothing they could do and under no circumstances would they adjust my bill. I also reminded them that Reliant's rate (which GEXA claims is the rate they try to beat) is currently at .116, but that made no difference to the supervisor I talked with. I have since switched my service, but still find this to be unfair and usurous treatment. What do we have other than the company's word that their wholesale cost went up enough during this period to warrant such an increase? I also noticed they dropped their variable rate plans in my area coincidentally with this unwarranted increase. My suspicion is this increase was their way of getting me to commit to a fixed rate. Why not just ask me to switch instead of using such underhanded tactics?
Likewise, not only would I not recommend GEXA, I will make it known anywhere I can that this is not a company to do business with.
I signed up with Gexa in January 2008 at a rate of 9.2cents/kWh (variable) . In the last few months it has reached 21.3cents/kWh more than a 100% increase, that is ridiculous. In summer when the rates went up it was understandable . but from mid-august the rates have been coming down (eg : - http://www.electricitybid.com/electricity/index.php/2008/11/03/texas-electricity-price-trend-november-2008/ ), and other provider have come down from approximately 20c/kWh to normal approx 13cents/kWh, but with Gexa even the October bill is at 21.3cents/kWh . Isn't it long enough time for the energy commodity prices to be reflected on the users ? When I raised a complaint with Gexa all they said that only thing they can do is record "unhappy" against my customer id.
I stay in a 1 bedroom apartment, do not switch on A/C or Heater. The only electric appliance used in my house is the electric stove for cooking (not even oven is used), refridgerator and washer/dryer (once a week) and with this frugal usage I end up paying about 100$ a month while competitive providers (Startex Power, Champion etc) costs less than half the amount.
Please do not use Gexa even if their current rate shows up low on a variable rate. It just keeps going up without reflecting anything of the market. And worst part is now at this high end I have one more billing cycle to complete before I can switch providers. So I essentially end up paying about 200$ extra for Gexa and again installation and all intial charges for the new provider. If your usage of electricity is more (I don't think it is possible to live with any lesser usage than what I currently do) the difference in your case would be much larger.
Gexa sucks . Be warned. I would say go through the different plans of various providers and compare them and see trends over a period before making a decision about your provider. This site is useful - http://www.electricitybid.com/counties/harris.html (for houston)
I have had Gexa for the past 2 years. My bills have always bounced between $135 and $190 every month. Not bad. For whatever reason, the last 2 months have been over $330!! ! ARE YOU KIDDING ME?? We haven't needed to use the AC since before the hurricane! When I called, I got no answers... oh, and were you aware that they don't have supervisors? yeah, thats what I was told before I was abruptly hung up on! I am paying almost $0.20 per kWh...
Can't wait to change my service provider! Anyone have any suggestions?
I think GEXA is robbing its customers. On May 15, 2008, GEXA rate applied for my account was 12.11 cents/kWk (for 240 kWh). Now Sept 18, 2008 this month, 4 months later, GEXA raised my rate up to 19.01/kWh (for 410 kWh). An increase of 80 % charge!!
GEXA is a highway robber!!
Gexa is the worst utility company, ever, a total scam. You cannot access their website to monitor your account or see how many kilowatt hours you have used from month to month. You can only find out the amount you owe, and they make it easy to pay of course. Their rate increases are crazy; I live in 900 sq ft. apt. in three month they rose from $85 (peak mid summer)one month, to $187 next, to $255 the third month(June, July, Aug. ) DO NOT AUTO PAY! I was raised in a home where my dad worked for an electric company, I know how to turn down the thermostat. I live alone, in an apartment that is surrounded by apartments that give it insulation, I turn it up to 83 when at work and 78 when at home and I am not home that much as I travel a lot... No matte how hard you try, you can not reach Gexa by phone. BUYER BEWARE! TEXAS NEEDS TO RE REGULATE ELECTRIC UTILITY COMPANIES!!!
First, please, please, please do not switch to Gexa Energy!! Yes, they may appear to have some of the lowest...
I was on hold (Monday 2:00 pm) for 41:07 min wait time for Cust Serv just to be told «I can't help you- goodbye!" Lousy company - high prices - no customer service - GEXA wants you to pay for services they do NOT provide. Call them and all you get is voice mail jail - NO CUSTOMER SERVICE - customer care representative equals "kiss off stupid"
This company is unwilling to respond to any customer issues other than them collecting money. They will not speak to customer and have a voice mail system that routes you to one dead end after another.
Bad company - make another choice - any company is better than GEXA.
Gexa Energy is a horrible electric company. I have been with them for over a year and I have had to argue with them constantly about my bills the entire time. It started with switching my service from one apartment to another. I received a bill at my new apartment 4 months after moving out of my old apartment stating that I owed $150 from my last apartment. I called their customer service and spoke with a representative who told me that my last bill was paid in full and I did have anything that was past due. 2 months later I get another bill stating that my electricity service would be disconnected for past due payments. I spent 2 hours on the phone with a representative that was rude, condescending and unwilling to research my conversation with the representative that told me I had paid my last apartment in full. I asked to speak with a supervisor and was told that one was not available. I advised the representative that I would wait. That person put me on hold for about 10 minutes and said that there were no supervisors there and all he could do was forward me to an escalation que. I was told that a supervisor would call me back in 24 to 48 hours. I argued that there had to be someone there to talk to me right now and was told "Yeah, but they won't talk to you, you just have to wait". I finally received a call from a supervisor the next day and had to recount my whole situation because the previous representative hadn't bothered to enter any notes into the system. I advised the supervisor that I was told that I didn't owe anything on my past bill per one of their representatives. Apparently that rep didn't enter any notes either of her advising me that I didn't owe anything. After spending another hour on the phone with the supervisor she finally agreed to go back and listen to the taped conversation of the calls. 2 days later I get a call back from her advising that I was told by their representative that I didn't owe anything and all that the supervisor offered to me was a payment deferment plan. I was told when they deferment payments were due. I paid each one on time except for the last which I made up the next month. 3 months later I am now being told that I never paid my deferments on time and they don't have the notes showing what I had been told by the supervisor. The representative that I talked to today just said "oh, it looks like they just didn't bill you for it" After arguing with her for an hour, I got no resolution. She kept repeating when my bills were due and never directly answered my questions.
Their billing practices are so confusing and shady, they are criminal. They are so ridiculously confusing that everytime I call in, it takes a representative at least 20 - 30 minutes to decipher them..and they work there!!! How are they allowed to just randomly add charges to a bill that they say I owe from 6 months prior and then not be able to explain to me why. Every representative I speak to tells me something different and there is no accountability for the things that they tell their customers. How is this company allowed to do business this way. There should be some kind of class action lawsuit against this company for their shady and illegal billing practices.
I will tell everyone I know to stay away from Gexa Energy because if their own employees can't figure out their billing, how is a regular customer supposed to decipher them?
I lived at an apartment for a short period of time where Gexa was the electrical service provider. When I moved, I called well in advance to set a date to terminate my service. The rep told me the service would be disconnected on the date I had requested. About 2 months later, a Gexa bill was forwarded to my new address for charges after I had moved out. I contacted their customer service dept. and was told a supervisor would call me back. There was no call back and after I made several more unanswered requests, I filed a complaint with the BBB of Metro Houston. Two years later (yes, two years) a rep called me and told me they had no record of my call and that I would be responsible for the service. They then falsely reported the matter as settled to the BBB. I reaffirmed my complaint with the BBB where it remains unresolved to this day. GEXA has made no honest effort to resolve the situation and they have repeatedly furnished false and/or incomplete information to the BBB. The sad fact is that they will bill you incorrectly and refuse to discuss the matter or even return a phone call about the problem. If you check their record with the Better Business Bureau, you'll see that they have left a wide wake of theft and deceit.
DO NOT DO BUSINESS WITH GEXA ENERGY.
THEY ARE A DISHONEST COMPANY WITH A LONG AND ESTABLISHED RECORD OF DEFRAUDING THEIR CUSTOMERS.
I requested a change of electric provider on line. I read where there might be a $400 deposit so I called GEXA and asked if GEXA would inform me if there was a deposit required - the answer was, "Of course!".
I did not expect to pay a deposit - I have an excellent credit rating. Nothing was mentioned in the contract that I received with my new account number, but when my first bill came, it included a $400 deposit!
I have called the company and have spoken with 6 customer reps. Nothing has been resolved and they say they will not check my credit rating because I was a previous customer. When I was with GEXA previously, they received my payment "late" twice. Once it was 1 day late and another time it was 2 days late. I paid early 8 times, paid exactly on the due date twice. THAT payment history deserves a $400 deposit?!!!
I just switched back to Spark Energy and I am filing a complaint with the PUC.
Gexa is a scam company. I have had them for 3 months and canceling service promptly. The airline miles are...
I used Gexa as my electricity service provider for over a year and suddenly they started claiming that my payments were late and charging me late fees. All of my payments were mailed 10 days prior to the due date (via an online bill payment service). I called their customer service line and explained that the payments had been sent 10 days prior to the due date via an online bill payment service and they still refused to refund the late fees, blaming the US Postal Service but still charging me the late fees. DO NOT DO BUSINESS WITH THEM, THEY ARE CROOKS. I have switched to another electric service provider and sued them in small claims court.