[Resolved] Getaroom — internet hotel booking service
Booked a room a week in advance, then change of plans and needed to cancel hours later - same day.
Their website looks like a hotels, they charged me full price for the Hotel room plus their service fees which were 50% of the Hotel room!!
When I wanted to cancel, stated they have a no cancellation policy - read the fine print! - WHERE did it say that?
Apparently this is the Hotel policy, called the Hotel - it isn't their policy and they can't do anything! No principles!
So I reversed my cancellation as I decided to use the room-nope can't room is cancelled.
No principles, shoddy, careless and fraudulent - stay away!
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
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