Georgia Department of Laborpua issues, lack of assistance, and one last plea for assistance

J Nov 22, 2020
This review was posted by
a verified customer
Verified customer

I've tried to get in touch with the integrity unit by phone and email for a few weeks now. My local career center has gotten back to me but they can't see what the problem is. I have to get in touch with the integrity unit.

My payments from PUA abruptly stopped without warning. I haven't received a payment since the week ending Sept. 5th.
I am missing week ending:
Sept 12th, 19th, 26th.
Oct 3rd 10th 17th 24th 31st
Nov 7th

I was asked to verify my identity finally Oct 15th though it took more than 24hrs to receive the code so I actually verified through ID. ME as well as sent docs in through email to this very same e-mail. I am emailing now. I wanted to reaffirm my identity.

During covid when the libraries in weren't open I had let a few folk use my computer for their unemployment. For some reason it seemed one of them tried to log into my account. I know because I got an error of when I tried to log in. Eventually I reset my pin. I wasn't sure what they were trying to do so I reported unauthorized use of my social.

I reset my pin again when asked to do by id verify.

I have tried for weeks to get a hold of someone to see what the issue is. I finally got ahold of UI customer service.

They explained that the integrity office should have contacted me about this issue. After thinking about what else it could be I remember reporting the oddness of my login that day.

I've tried contacting the integrity unit by phone to no avail. So I figured I would try via e-mail once again. I've also done the ID verify through ID. ME for SSA.gov. They recently added the program as well.

I am unsure what else you may need to resolve the hold up but please let me know. My phone number is [protected]. My cell number is [protected] but is disconnected at the moment which brings me to the next paragraph below this one. And of course you can reach me @ [protected]@msn.com

I am getting behind on my bills. I need someone to tell me what the problem is. How do we fix it? What else do I need to send you or complete?

The only good news financial wise I've had lately is that the IRS finally got my identity documents I mailed in May and my return will finally be processed in 9 weeks to 16 weeks but that is a long time to me when bills are stacking up! Still it was good to finally get that news.

I would like to hear something from the GDOL. I need to get this sorted out! I am about to just give up on getting anything sorted out with the GDOL. My efforts seem in vain. Even with the new appointment system which I was able to actually make an appointment but…..

The new appointment pilot and my experience.

This is crazy. My appointment was for Nov 16th. Yet someone called on 11/12 from [protected] @10:14 A.M. when I wasn't here. She left a message saying it was the gdol if I still needed the appointment to reschedule. But my appointment wasn't until the 16th! They said no name in the message mine or hers, etc so I thought that wasn't for me perhaps they dialed the wrong number, my appointment wasn't until the 16th! No one called the 16th! So I make an appointment, they call last week, so why did I even make an appointment? When I was finally able to make an appointment I was like YEAH! Some answers but no. Craziness! Just another false sense of hope that I will ever get all this taken care of.

Jessica Parm

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.