GEICO review: Almost impossible to speak to a live representative

I work for a personal injury firm and it is pretty much impossible to speak to a live representative. I call to get the adjuster assigned to a claim and AI says it's connecting me to the adjuster assigned but get placed on hold for 30 mins or longer until basically I giving up and disconnect the call! The AI assistant won't spell the adjuster's name or give their direct phone #. I have a policy with Geico and am seriously thinking about changing because of this issue!