Geek Squadphone repair

L Sep 03, 2018

POOR SERVICE AND FALSE ADVERTISMENT. I purchased insurance through Geek squad at best buy. When cracked my screen, I was told to Take my phone in Deptford mall. Call to make an appointment online, bring the phone in and repairs would be made in 1 hour while I waited. Once I got to the store I was informed repairs take 24 hours and I would need to come back. I traveled an hour to get there and have no ability to come back and forth. The only option the manager gave was to pay 3x times the amount and send it out. POOR SERVICE AND FALSE ADVERTISING.

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