GearBubble review: necklace ordered on 12/17/18

How in the world can you; as a retailer, find it acceptable to tell a customer you have NO IDEA when my order will ship? Here is the initial statement. "Please be advised that all our items are customized and our standard turnaround time is 7 - 12 business days excluding weekends and holidays but I already sent a follow up on your order to our production team to get your order ready for shipment." I thought this meant someone was following up on a status?!?!?!?! Yet I get this response, "
Tasha (GearBubble)

Dec 22, 16:19 PST

Hi Clarence,

Thank you for emailing us back. We do apologize but we are a Print On Demand Company and we do not have ready made orders/items. We are sorry to inform you but there are no exact date yet on when your order will be shipped out. We can cancel your order as per request. Please do let us know if you want to proceed with your order or cancel it instead.

Should you need any further information, please don't hesitate to contact us.

Best Regards,
Tasha

Team GearBubble