GearBubble reviews and complaints 6
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GearBubble - I bought I bought a jacket on august 17 and haven't heard a word since. they took my paypal $ right away.
The jacket I bought was a 3D Bomber-Limited Edition for $69.00. It was for sale on Facebook repeatedly. It was a Harley Davidson jacket. Now I see that this company has more complaints than I ever saw! 187 complaints!! 59 pending. 58 resolved. I can probably get a refund through Paypal but I would like the jacket instead. They don't take calls and I can't...
Read full review of GearBubble and 8 comments
Replied
GearBubble - daughter pendant necklace
I ordered a Daughter Pendant Necklace thru this company. When I received it it wasn't what I expected. I was poor quality and I returned it wanting my money refunded to me.
This company took $34.90 out of my acct. on March 12, 2019.
The receipt # is [protected].
I can't get anyone to answer the phone. I have left messages and no return calls.
This Pendant was sent to me:
Cheryl Bray
4236 Larimore Ave
Omaha, NE 68111
cheryl.[protected]@yahoo.com
[protected]
The complaint has been investigated and resolved to the customer's satisfaction.
Thanks for your message. We're sorry you're unhappy with the quality of the necklace you received. Please send us a picture of the received item to support@gearbubble.com and we will refund your order upon receipt of the picture. We apologize for the inconvenience.
Regards,
Team GearBubble
Replied
GearBubble - anti-cellulite leggings
I placed order #wgo105080 on february 20th. I receive junk mail from you every day, but not yet have I received my order.
I've messaged several times, even got a nice response from ashley b. On march 30th, stating she's really sorry and would get right back to me... Never happened. On 3/29, I was emailed a ticket #43652... Nothing more.
I tried to call, and you know how that goes. Please either refund my money or send my order! Or at least have the decency to reply!
The complaint has been investigated and resolved to the customer's satisfaction.
Thanks for the message. Unfortunately, we do not sell anti-cellulite leggings here nor anything like that. We also do not have any employees named Ashley here, either. Please check the charge on your account for the company name on it and contact them to have this resolved. We apologize for the inconvenience.
Regards,
Team GearBubble
GearBubble - all of it
Ordered something a month ago and still have not received it! No tracking at all! No customer service! Takes days to get a response! I will never order from gearbubble again! I am extremely disappointed in how all of this was handled. When I do email the company, I don't get a response for several days and the response I do get it just a link to track my order, which is untrackable.
UPDATE: Still have not received my order.
GearBubble - faulty merchandise
I ordered the engraved men's watch from Great Family Gifts as a gift for Christmas for my husband. In order to make sure it got here I placed the order on 10/3 and it was delivered 10/25. However, on Christmas day, my husband wore the watch and it broke. I contacted the Great Family gift and their response was it had been over 30 days, there wasn't anything they could do. Seems to me like they know the items they sale aren't worth the money so they only offer 30 days.
10/3 order
10/25 received
12/25 gift given
tracking YT1828921214006175
I really just want my money back, I would worry if I was sent a replacement, the same thing would happen.
Stephanie Hudson [protected] (cell)
These are the emails.
I ordered the engraved watch as a Christmas gift for my husband. The first day he wore it the band broke. I'm so upset. Can you replace this or refund? I ordered this on 10/3 to insure it would get here for Christmas. Here is what it looks like. Please respond and let me know my options. Thanks!
Dear Stephanie Hudson,
We would like to apologize for the delay in response. Thank you for your patience all this while.
Your item was delivered in or at the mailbox on October 25, 2018.
You can see the status via this link : https://t.17track.net/en#nums=YT1828921214006175
According to our policy, we only take case into considering about refunding in 30 business days after you receive your order.
Because you sent email on December 25, therefore, in this case we will not support as your request.
You can see more details about refund policy via this link : https://www.greatfamilygift.com/pages/returns-refund-policy
Best regards,
Linda F. Billings
Customer Support Team
Customer Support
1:45 AM (6 hours ago)
to me
Dear Stephanie Hudson,
We would like to apologize for the delay in response. Thank you for your patience all this while.
Your item was delivered in or at the mailbox on October 25, 2018.
You can see the status via this link : https://t.17track.net/en#nums=YT1828921214006175
According to our policy, we only take case into considering about refunding in 30 business days after you receive your order.
Because you sent email on December 25, therefore, in this case we will not support as your request.
You can see more details about refund policy via this link : https://www.greatfamilygift.com/pages/returns-refund-policy
Best regards,
Linda F. Billings
Customer Support Team
Please help!
GearBubble - necklace ordered on 12/17/18
How in the world can you; as a retailer, find it acceptable to tell a customer you have NO IDEA when my order will ship? Here is the initial statement. "Please be advised that all our items are customized and our standard turnaround time is 7 - 12 business days excluding weekends and holidays but I already sent a follow up on your order to our production team to get your order ready for shipment." I thought this meant someone was following up on a status?!?!?!?! Yet I get this response, "
Tasha (GearBubble)
Dec 22, 16:19 PST
Hi Clarence,
Thank you for emailing us back. We do apologize but we are a Print On Demand Company and we do not have ready made orders/items. We are sorry to inform you but there are no exact date yet on when your order will be shipped out. We can cancel your order as per request. Please do let us know if you want to proceed with your order or cancel it instead.
Should you need any further information, please don't hesitate to contact us.
Best Regards,
Tasha
Team GearBubble
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