GearBubble review: faulty merchandise

I ordered the engraved men's watch from Great Family Gifts as a gift for Christmas for my husband. In order to make sure it got here I placed the order on 10/3 and it was delivered 10/25. However, on Christmas day, my husband wore the watch and it broke. I contacted the Great Family gift and their response was it had been over 30 days, there wasn't anything they could do. Seems to me like they know the items they sale aren't worth the money so they only offer 30 days.

10/3 order
10/25 received
12/25 gift given
tracking YT1828921214006175

I really just want my money back, I would worry if I was sent a replacement, the same thing would happen.

Stephanie Hudson [protected] (cell)
These are the emails.

I ordered the engraved watch as a Christmas gift for my husband. The first day he wore it the band broke. I'm so upset. Can you replace this or refund? I ordered this on 10/3 to insure it would get here for Christmas. Here is what it looks like. Please respond and let me know my options. Thanks!

Dear Stephanie Hudson,

We would like to apologize for the delay in response. Thank you for your patience all this while.

Your item was delivered in or at the mailbox on October 25, 2018.

You can see the status via this link : https://t.17track.net/en#nums=YT1828921214006175

According to our policy, we only take case into considering about refunding in 30 business days after you receive your order.

Because you sent email on December 25, therefore, in this case we will not support as your request.

You can see more details about refund policy via this link : https://www.greatfamilygift.com/pages/returns-refund-policy

Best regards,

Linda F. Billings

Customer Support Team

Customer Support

1:45 AM (6 hours ago)

to me

Dear Stephanie Hudson,

We would like to apologize for the delay in response. Thank you for your patience all this while.

Your item was delivered in or at the mailbox on October 25, 2018.

You can see the status via this link : https://t.17track.net/en#nums=YT1828921214006175

According to our policy, we only take case into considering about refunding in 30 business days after you receive your order.

Because you sent email on December 25, therefore, in this case we will not support as your request.

You can see more details about refund policy via this link : https://www.greatfamilygift.com/pages/returns-refund-policy

Best regards,

Linda F. Billings

Customer Support Team

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