GDex / GD Express’s earns a 1.0-star rating from 0 reviews and 545 complaints, showing that the majority of customers are dissatisfied with delivery services.
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my parcel doesn't arrive after 1 week of waiting.
Consignment no.[protected]
16/12/2016 19:37:44 pickup by courier
16/12/2016 04:00:42 outbound from hub to butterworth branch
16/12/2016 19:37:44 collection
19/12/2016 15:10:20 out for delivery from butterworth branch
21/12/2016 12:29:17 out for delivery from butterworth branch
22/12/2016 12:56:41 out for delivery from butterworth branch
17/12/2016 15:02 hold for reattempt date
19/12/2016 20:46 unable to locate
21/12/2016 20:07 unable to locate
22/12/2016 19:58 held back in office
Everyday out for delivery, everyday I do not receive my parcel. Called the hotline, complaint on fb, everyday reply that will liaise will butterworth branch to send my parcel but everyday I do not receive my parcel.
My desirable resolution is to get my parcel by today! 2016-12-23! Asap! If not please buy up my parcel it cost rm400. Can bank in to [protected].
poor delivery services
I submitted a personal courier which was paid by cash RM15.50 from KL to my mom in SP. Mistakenly thinking that this will be delivered the next day. Shockingly the courier did not even bother to honk to notify that there was a delivery and just left a piece of paper on the gate saying delivery failed.
How are your dispatch personnel trained? Are they pro-active enough to go the extra-mile. The serious lack in the manner you serve your customers is seriously astounding.
The courier contained medication for my elderly mom a recovering stroke patient who was waiting in the living area so she wouldn't miss the delivery.
When my sister contacted your call centre, she was told that she would have to pick the courier up herself.
This is really bad service for something you pay so much for.
Hp : [protected]
Address delivered to : No. 16, Jalan Serindek, Taman Serindek, 08000 Sungai Petani, Kedah, West Malaysia.
Content : Medication
Call for pick up : 07/12/2016 (evening)
Delivery service
History of tracking:
No consignment no date & time status
1 [protected] 10/09/2016 21:12:00 collection
10/09/2016 21:26:32 outbound from hub to damansara perdana branch
13/09/2016 10:25:13 out for delivery from damansara perdana branch
13/09/2016 19:32 sorry card
13/09/2016 20:51 held back in office
1. Where is sorry card? My office have receptionist at the lobby.
2. Time to deliver. Not acceptable (19:32).
3. There is no call from gdex.
4. How bad service are you.
5. Shame on gdex board of director
(I) dato' capt. Ahmad sufian @ qurnain bin abdul rashid
Independent non-executive chairman
(Ii) teong teck lean
Managing director/group chief executive officer
(Iii) liew heng heng
Independent non-executive director,
(Iv) adi arman bin abu osman
Independent non-executive director,
6. How board of director manged this company?
7. Contact center not helpful and failed to cool down angry/frustrated customer
Gdex a lot of complaint on your company. Please improved!
Frustrated customer!
customer service call
Ive been talking to one of the customer service on the pickup hotline line this morning. If im not mistaken I was talking to an indian lady and im sorry to tell that she is one of the most rude customer service person ever. Not even a thank you at the end of the call and I hope she burns in hell for raising her voice when I asked why did my package still cost the same for 1 kg and 500 g. I didnt know so it was her responsibility to educate me on this parcel shizz. Ive always loved gdex and one the woman I always spoke to was a philiphines or something and she was very nice. To that indian lady, if u dont have the patience to treat ur customers, eff off.
poor service
I have a consignment, a TV to be delivered by GDex services and it was due by 15 July 2015. But the online tracking system of GDex says we were not at home when they tried to deliver the item, while we were there all the time on that date 15 July 2015. Repeated calls to their customer support is not yielding the desired results and after 5 days my item is yet to be delivered. The customer support person whom I reach every time says she will ask the courier agent one Ms. Lila in the courier dept to call me back. But I have not received any calls from her either. And I have no idea if the GDex cheats will deliver my item or not.
MY82161358622
Call the gdex just now , courier is coming but usually the gdex will press the door but this time no please the parcel is urgent how come you guys cannot be dicsipline how if our customer is angry just because you guys not pickup the arrangement ?
Item was damage. GDEX tracking number : MY37160246464
10.11.2023 - Received the documents but it was very disappointing because the important documents were just thrown on the stairs.
A letter storage box is provided but why is it not used properly?
hi my name is nurul najiha ic number [protected]*** . I've change plan umobile and get free phone . but i don't receive tracking number. Saturday driver want send parcel but I don't stay at home that time . driver ask for self collect . but don't know how bcoz i don't have tracking number . thankyou
GDN010016252110 Aerofit Mountain Bike break broken
driver buat kerja tak ikhlas . sampai depan rumah tak smpi berapa minit terus jalan . Nenek saya nk buka pintu terus gerak van tu . Tak tekan loceng , tak call nombor yang sudah diberi . Tolong betulkan kesilapan macam ni . Jangan menyusahkan orang nak kena call customer service and nk pick barang kt outlet
I placed an order and Gdex was the delivery partner. My order arrived Tawau but was not delivered to me. My other order which was placed later, has arrived. I am writing this complaint to escalate my parcel delivery. My consignment number is MY43180942188. I have attached the screenshot of my parcel update.
The item was broken
Received on 29/5/2023.
Date : 24 March 2023
Time : 11.07 AM
MY37124801859
The courier just drop my product at the parcel place while the address was close and also had notice at that shop. The courier also just call me twice and just drop it like that. Now, the parcel was lost. I really hope GDEX will refund my money because i bought that product using my own saving.
About GDex / GD Express
Overview of GDex / GD Express complaint handling
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GDex / GD Express Contacts
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GDex / GD Express phone numbers+60 377 872 222+60 377 872 222Click up if you have successfully reached GDex / GD Express by calling +60 377 872 222 phone number 83 83 users reported that they have successfully reached GDex / GD Express by calling +60 377 872 222 phone number Click down if you have unsuccessfully reached GDex / GD Express by calling +60 377 872 222 phone number 216 216 users reported that they have UNsuccessfully reached GDex / GD Express by calling +60 377 872 222 phone numberCustomer Service+60 364 195 003+60 364 195 003Click up if you have successfully reached GDex / GD Express by calling +60 364 195 003 phone number 5 5 users reported that they have successfully reached GDex / GD Express by calling +60 364 195 003 phone number Click down if you have unsuccessfully reached GDex / GD Express by calling +60 364 195 003 phone number 38 38 users reported that they have UNsuccessfully reached GDex / GD Express by calling +60 364 195 003 phone numberCS Hotline
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GDex / GD Express emailshelpdesk@gdexpress.com100%Confidence score: 100%Supportarthur@gdexpress.com94%Confidence score: 94%sally@gdexpress.com93%Confidence score: 93%hrdept2@gdexpress.com89%Confidence score: 89%
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GDex / GD Express address№ 19 Jalan Tandang, Selangor Darul Ehsan, Petaling Jaya, 46050, Malaysia
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GDex / GD Express social media
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Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025 - View all GDex / GD Express contacts
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Im not really understand this i just want what's owned to me this it get to be a little to much for me im sorry but i can't do this omg
Yes.. After a big conversation.. Do u get yours?
hi! the tracking status of something i ordered suddenly go to “held back in offic” ... should i do something or it will come? :(
My parcel still not delivered... and GDEX stop updating my parcel since 26.09.2018 and my parcel was outbound from PJY station.. Today itself they updated that my parcel inbound to OCU station.. very disappointed.. We sent parcel through GDEX due to fast delivery but normal pos also should have been delivered in this much time.. And yet still your staffs can blame us..
Hi, im having this issues as well, stuck at OCU petalling jaya. May i know you get your parcel already ?
My parcel still not arrived.. and Gdex stop updated about parcel since 17.7.208 and my parcel was stuck parit buntar station.. very disappointed.. I want my parcel resend to me as soon as possible..