I called in March 2019 rude lady Melody was told I will hear from the tech to schedule someone out to look at the couch and console fast forward a month no call I called FCP was told they haven't received my information and will re-review it and put it on a managers desk fast forward another month no call called back and was told they switched companies and they don't have any of my information I have to call the store I purchased it from, so I did they scheduled the tech out, my couch ripped at the seam and the bottom of the console fell out, its made out of plywood, the tech came and ripped open the bottom of my couch (which there is an access point to get to the console) left staples all over the floor broke the section of wood between the console and back of couch, was told he had to order the section that is ripped because he couldn't fix it duh unless he can sew, was told they ordered it, it will take 6-8 weeks to arrive after waiting 4 months for them to come out, went up to Gardner white was told it will be delivered to my house, 2 weeks later FCP called and said it's not covered.