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Gameloft

Gameloft review: My account recovery is not being handled properly

Author of the review
7:36 am EST
Verified customer This complaint was posted by a verified customer. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

Dear Gameloft Management,

I am writing to formally raise a complaint regarding the support I have received for my Asphalt 8 account. Despite multiple attempts to resolve my account recovery issue, the responses from your support team have been inconsistent, unclear, and unhelpful.

I gave them all the info which they want, I provided screenshots of my gameplay, provided them the videos that I have uploaded on my YouTube channel and also the transactions from my bank history, I have provided them with everything I have got.

Each time I contact support, I receive a response from a different person, and the guidance provided does not resolve my problem. This lack of consistency and proper follow-up has caused unnecessary delays and frustration.

Details of my account and previous requests:

Account Name/Username: Vert Villa

Registered Email: [protected]@gmail.com

Issue Submitted: Account recovery

Dates of Previous Support Requests: Nov 11, 2025

I request that my complaint be escalated to a senior support manager and that I receive a clear plan on how my issue will be properly resolved. Additionally, I ask that Gameloft review the customer support process to prevent such ineffective communication in the future.

I appreciate your prompt attention to this matter and look forward to your response.

Sincerely,
Masab Farooq
[protected]@gmail.com

Confidential Information Hidden: This section contains confidential information visible to verified Gameloft representatives only. If you are affiliated with Gameloft, please claim your business to access these details.

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  1. Gameloft Contacts

  2. Gameloft phone numbers
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