Gameloft

I have arthritis and recently purchased a controller with a Turbo feature. It aids me by pushing the Turbo button for me. It is not the best solution, but it does help me to not have pain in my fingers. I was playing in career mode in a race that did not use resources. I left my controller unattended and when I returned to the game, my 4, 800 in game tokens were gone, and the game was making unauthorized purchases from the Nintendo eshop for more tokens. I contacted Gameloft about this problem and they were willing to refund one of my "several purchases". I am unclear how many "several purchases" are, because I cannot find record of them through my bank. I asked them if they would restore my lost tokens and they said "No, we have rules and we cannot break them for you".

Below is an experiment I have conducted and the email that I sent to Gameloft to get there response. So far they have not contacted me.

Dear Gameloft,

Just to see what would happen, I recreated the event that led to all of my tokens to be consumed by Asphalt 9 while my controller was in the turbo mode. It took 44 minutes for the software to "glitch" and enter a race that would start to consume my tokens. After my 380 of my newly acquired tokens were used up, the software "glitched" again and went to the Gameloft shop and started to purchase a "handful" of tokes. After it purchased these tokens, it went back to the race to consume the newly purchased tokens. After those were used up it went back to the store to purchase more.

I have used my turbo controller in the past and have not had problems of the software to go rogue. But after the latest update, I have not only had it happen once, but now twice to me. This leads me to believe that something malicious was done in the last update to the Asphalt 9 software.

Even though I cannot prove it, I feel that dishonesty and maliciousness on the part of your company to penalize me for my medical condition.

I have explained that my arthritis prohibits me from making to many repetitious button pushes for fear of having great pain in my finger joints. I have explained that it was an accident on my part for leaving my controller unattended that led to me losing 5, 000 tokens in the first place. I feel that I have not gotten satisfaction from Gameloft in the handling of this matter. And after the conduction of my experiment about how an unattended controller locked in the turbo mode, could "on its own" go to the shop and purchase items for real money, I feel this is theft on the part of Gameloft.

I have taken measures on my end to try and put a stop to Gameloft from making unauthorized purchases in my name. This includes to password protect my Nintendo Store, both in opening the store and to requiring a password to make a purchase.

This experience has made me feel both bitter and violated. I put trust in a company and gave them permission to "come into my home" and provide me with entertainment. In turn I was lied to and stolen from.

Again I do not have proof, just the "coincidence factor" that maliciousness is taken part on behalf of Gameloft. I am poor and do not have the resources to pursue this matter legally. So bravo Gameloft you made a couple of bucks off of a 51 year old, arthritic, 8th grade Science teacher.

End of email.

#408:168 the HUH alliance player is disgusting and in my opinion should be banned from the game - global chat this morning at about this time - the players name Darktypoon -

Please look into his behaviour as it is really and truly disgusting. Nobody has to hear things said about one's mother etc.

Kindly do something about this or direct me to the place where I can officially complain

I played asphalt 9 for 5 months but every time I try to play multiplayer or try to join a club, the game says "access restricted". So I kindly ask you to remove this ACCESS RESTRICTION. :)

I have been banned from my account after accessing it for the first time today in over a year. I do not understand how Ive broken any terms by not playing.

i stopped playing at some point 12/2019 due to illness and attempted log once last year, that was unsuccessful and I gave up. Now Im ready to continue playing its not possible, please can this be explained.

I just started playing the game about a week ago and was still very early in unlocking cars, career mode, ect. I did nothing to alter the game and believe I only had 2 cars unlocked, but my account was banned claiming I altered the game. I do not want to restart my progress and want my account back. This has been my favorite game to play since school started and it has been unrightfully taken from me, I will not wait 14 days and will not restart my progress.

I've just played peacefully and enjoyable but suddenly I got banned from the game without even doing anything wrong. Please, fix it. It's the only game I have and so, I want to enter the game again. It's been a game for the rest of my life and all I did there was have fun. I wanna bought some new things for my character . I wanna finish all ghe levels also.

Friday the 20th of august I went on to play asphalt 8 and it came up with a letter saying I was banned for hacking. I was very confused as I would never and cant even hack.
I was wondering if I could get my account back I don't remember a lot of my details only is that I recently got the app and my profile picture if an australian flagged helmet with a pink background.

My account was banned on 23/07/2021 even though I have been playing this game over six years i.e. world at arms honestly and fairly my avatar name is Decimator general of faction tiger hunt top 200 of UK stats I have sent several emails to developers stating my innocence and to check my base and stats which would prove my case but all I get is automated reply really disappointing. I play on windows10 on fusion tablet can anyone help me out to resolve the issues that have been subjected on me falsely.
Regards
James John Sanders Brown.email address is [protected]@outlook.com.

⚠️read this⚠️vivendi... You guys absolutely suck lmao like you guys ruined everything bring back the old gameloft games not [censored]ty p2w games. Bring back old gameloft games do you [censored]s know how many childhoods you ruined? Just stop being a [censored]ty company if you guys want more money just bring back the old gameloft is not that hard! Vivendi and your stupid team is [censored]! Now I know you guys dont listen to your fans but... Please read this gameloft has become ea you guys need to listen to your fans and if a guy whose on the team just send this to your ugly [censored] ceo. Complaint over!

Spent ages and up all night for new soldiers, completed using rubies I had hard earned. Only for the game to suddenly say I had not completed the special event and deleted the higher grade soldiers which I know I had won as I had already alocated the soldiers to my base. This game is a complete piece of [censored]. I will unistall it imediatley, it crashes for no reason and the adds to get stuff only half work. This game should be removed from the microsoft store. I feel sorry for anyone stupid enough to pay money for this piece of garbage.

when i go to multiplayers there are player are more higher rank than me. that's why I got super low rank. pls put players race with both same rank o lower than the rank. I'm always losing in multiplayer. i have my highest rank on my ds e tense and when I go to multiplayer, there are players that have higher rank than me. pls fix it

I stop playing for a while & now it keeps dropping the game as soon as I hit play button it comes on & off. could you please fix it I do have a lot of money in the game. my other games are working just fine so I believe it has to be on your end. ID. lge7g

I am one more "ignoring" of my contacts with you from deleting this game ( again) and NOT reloading it. Don't blame this one on COVID19, either. That would be like blaming your car because you forgot to fill the gas tank!

I'm waiting, not only for a response, and ( also two dragons I PAID for, but also the game to even load ( and it's not my device as other gameloft games load just fine. )

I love this game and wish you guys would fix it. I do not want to make the next goodbye final. I would have to let my community members know why.

Sincer,

Betty Cox

I was level 33 played for 3 years. Just purchased lottery and extended game items. Today I'm back to level 1- What the hell? Need a refund or reinstate back to the highest level. This is the second time its happened. I play every day. I need some resolution. This is robbery at its best. I'll continue to complain until I receive notice back.

[protected]@gmail.com

Bonjour,
Je joue au jeu wwa depuis plus de 6 ans dernièrement j ai eu des problèmes pour me connecté a mon jeu j ai contacter le service client qui ma donner un numero 483377 je les ait contacter depuis plus 1 mois et toujours même problème ont s occupe cous et toujours rien. Alors svp aidez moi j en peux plus de cette incompétence merci a vous

i bought 400 diomgs and i dint get it

There are multiple 1B might castles that are bots, in r99, the alliance USB has a lot of bots, whenever they are scouted or attacked they shield immediately and whenever an attack or scout is sent against their tile, it immediately is recalled which is practically impossible. There are multiple small castles in bot alliances such as dfg in r99, which gather on other regions and immediately recall when an attack or scout is sent.

Please ban these castles and these players. They destroy this games dignity and take the fun out of playing the game. They are destroying realms!

I have downloaded asphalt 9 and fully enjoyed it in the beginning. At the start of chapter you are forced to use the Dodge Challenger SRT8 and almost fully Maxed this Trash grade C, car and i put 300, 000+ into the car and almost fully upgraded at 1, 594 out of 1, 687 power and it can't even handle a 1, 425 power simple race. Please put some balance into the game.

My games crashed on03/12/21. I have sent in multiple tickets to gameloft support and they refuse to reply. Gameloft quit replying to problems several months ago. There is massive cheating going on with this game and Gameloft refuses to do anything about it or to try and prevent the cheating/multi accounting that is going on Not only do they ignore that problem. they are now refusing to reply to any type of problem. T Gameloft is a crooked company and they need to be shut down to prevent them from operating in the united states. They have n e mail address or phone number for customers to contact them at. gameloft is listed as a french company but also lists a headquarters in New York but no address.

multiplayer does nor work