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Gameloft Complaints 174

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6:19 pm EST
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Gameloft zombie anarchy

company did a update on program I have been trying to login in and it tells me to retry cannot login in also uninstalled program and reinstalled same problem. company phone number-[protected], Corporate PR Manager Mandy.[protected]@gameloft.com problem started on December 20, 2016 give me credits toward issue and fix problem my email [protected]@gmail.com

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7:56 pm EST
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Gameloft world at arms/banned for no reason

My account is not hacked or is it, because as I load my old save it pops out a message indicating that I've been banned. But there is no possible reason for banning my account unless another player just randomly reported me and immediately registered my account as banned. If my account is reviewed, it is obvious and can be clearly seen that no cheats were applied.

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6:14 am EST
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Gameloft modern combat 5

I have played this fame for awhile and loved it, i log in using my facebook account but everytime i load with google app it created a new gamer profile i never chose. I bought amount of credit that was put automatically on the wrong account. I asked to fix but got told that gameloft does not reinburse or transfer the amount of credit i paid for.
So im issuing an official complaint about the poor service towards PAYING clients. Thank you.

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Ayushgupta24
IN
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Jun 11, 2017 11:12 pm EDT
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I completed the bonus event as in the bonus event I opened 5 bounty packs and as per opening them I will awarded navy oni camo and 2 blueprints of firecracker but the Gameloft did't gave me anyone of them dated 11/6/17.

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6:58 am EDT

Gameloft banned

I found this site and was very impressed with all the cool games they had, so I decided to try it out and signed up.
I paid and purchased many games on Gameloft website, played a lot and had fun. But one day I wasn't able to lock in! I have no idea why but these guys banned me and I have no access to all of my games! I contacted customer service and they only reply I received said that I was banned. They never explained the reason! They got my money, allowed me to play a little bit and then banned me. I tried to get a refund, but it seems like they decided to keep my money. Beware!

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10:42 pm EST
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Gameloft cheat and fraud business

I've been talking to gameloft customer support for over 7 months over an issue I've been facing in their game. I paid for this game but I lost my progress due to their developer's fault. They told me that their developers have found the issue and they are trying to fix this issue! After some time, now, they refuse that it's not their fault and they won't give me any compensation for this issue. I lost my progress and these guys are lying to me that it's not their issue.
They fool their customers by giving them wrong information and lying to them!
I've attached the screenshots of the emails they've sent me. On the first email they state that they've found the issue that caused me to lose my progress and they are working on it. On the second email, they deny that it wasn't their fault!
They're lying! It's a cheat!

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Mookie Blaylock
US
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Oct 06, 2017 2:34 am EDT

They're a total fraudand should be behind bars.

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1:24 pm EST
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Gameloft wrongfully banned from minion rush

I was playing Minion Rush for sometime on Apple iPad. Several times my iPad screen was irresponsible to the touch, so I have to re-start the iPad. When the screen came back on, I got a notice from Gameloft that my account is banned. I have not broken any of the rules. I contacted Gameloft several times, but they responded that they did not do anything wrong and it is my fault that I was banned. However, they did not provided any explanations or proof the reason it is my fault. I did nor break any rules. Please help to reinstate my account as soon as possible. Thank you.

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Miramatthew1718
HK
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Aug 27, 2017 7:01 am EDT

Me too. It didn't respond and then when I went in again Gameloft banned me.

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Daniel Abraham
US
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Jun 23, 2017 10:06 am EDT
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I didn't break any rules but was banned for no reason why?

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5:27 pm EDT
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Gameloft disconnection errors reimburse for account payments on game

For the last 4-5 months I have been actively playing siegefall version 571110 1.1. oi through Google play. I have submitted more than 6 emails to support services without any resolution along with calling several times without a real person ever answering the phone. I've spent over $200 on Google play cards to advance in the game and during any play time each day I will either be disconnected due to their server errors and I would lose all my cards as well as army that I collected and nothing has been done to resolve the matter. it has given me less of a desire to continue supporting any gamblers games due to hackers and there many server errors

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10:48 am EDT

Gameloft I was banned on this website

I used the website www.gameloft.com within couple of months, but when I signed last night, the website threw me out. I tried again, but they have banned me. I tried everything in order to contact the moderators and solve the problem. However, the moderators avoided me and I couldn’t solve the problem on my own. I need some help, so please any ideas or advices.

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Smart_ass69
1000iq, US
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Aug 03, 2021 11:17 am EDT

Just delete data and if ur using a apk or rom it will delete everything except the hack bc it's in the code

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Amialea
GB
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Nov 15, 2018 5:08 am EST

I have been playing for several months .. I went to play today to find I, ve been banned and can't understand why I was innocently enjoying the game I can't believe I, m banned .

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Nathan Hopkins
GB
Send a message
Nov 04, 2018 4:54 pm EST

My children Aged 7, 3 and 2 who play Minion Rush have been banned for suspicious activity!

I very much doubt if they have been trying to cheat in any way.

Unless they are teaching coding in Kindergarten?

Please unlock the account.

Game will be deleted unless sorted as it is currently useless!

Yours irritatedly
Nathan Hopkins (parent)

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Terrence Sutton
US
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Nov 04, 2018 4:01 pm EST

my blitz brigade progress was reset level and guns have been deleted i never hacked i had the game for a while now and i have receipts for All my purchases i spent alot of money on the game can i please have my guns and progress restored or my Real money back in my google account Or all the gold ive bought back my email is mishonkeeper@gmail.com

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Mmstone81
US
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Oct 31, 2018 5:14 pm EDT

I bought a new phone and did exactly what they told me to so that my account would transfer and it still didn't. There is no email account on the Gameloft site to email regarding this issue.

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Inferno_Gamer
US
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Oct 28, 2018 12:47 am EDT

Hello Gameloft I wanted to state a problem with the game Aphsalt 8:Airborne.
The game will not let me sign in to xbox live and i cannot play online. So can you please fix my problem with the game.

Thank you

PS the game is on pc and here is my number [protected].

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bigboy32
US
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Oct 28, 2018 12:08 am EDT

I got banned from blitz brigade for nothing that is my favourite game please find a way to unbanned me so I can have fun playing blitz brigade again.I'll rate 5 stars if I get unbanned please put me back in the game I didn't do anything wrong

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Ricardo Trindade
US
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Oct 27, 2018 11:47 am EDT

I'm in realm 173, [BAM] alliance name RichardLH
I was unable to log in this afternoon, and as a consequence I was zeroed, that is my army was wiped out and all my resources looted.
I would like to know if there is any thing you can do about it?
Best regards

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dr Mohamed
US
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Oct 22, 2018 9:50 pm EDT

With no reason I found that my account on modern combat 5 banned I remember that my child was last one playing it and I don't know what he did please help

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CoolMintys
SG
Send a message
Oct 22, 2018 8:01 am EDT

Hi Gameloft, I really enjoy your games.But I got banned in the game "Six guns"I really did not hack or do anything and just started playing like 3 days ago.I would be really happy if you can unban me.Thank you Gameloft!

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9:15 pm EDT
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Gameloft inappropriate banning of players

Gameloft has apparently implemented a practice of banning players "for suspicious activity" without providing any details about what activity resulted in this unilateral decision.in my case, after months of playing Gameloft's Gangstar Vegas game, I accumulated a fair amount of in-game credits. So far, Gameloft has not provided any details about why I was banned, but I could only speculate my in-game credit balance might have triggered some arbitrary metric that resulted in my account being unfairly and inappropriately flagged. I do not use cheats or otherwise violate Gameloft's terms and conditions, and Gameloft should be able to review the activity on its game servers to verify that the activity on my account is consistent with normal gameplay.

I would STRONGLY recommend to anyone who might consider putting money into a Gameloft game to NEVER EVER fall into this trap. AVOID GAMELOFT PRODUCTS! Just imagine the frustration of putting time and money to progress in a game only to have your account unfairly banned without reasonable cause.

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Paul De Bie
US
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Aug 29, 2019 12:01 pm EDT

I have seen people getting banned for ridicules reason one year ago I played DML and i had a clan, I received message from my clan members being banned from suspicion activity while they were on vacation and not even playing. Gameloft is a corrupt company it is one game provider that needs to be avoided at all times

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JoeNeves
PT
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Dec 22, 2018 9:30 am EST

I was playing all asphalt games an after exchanging e-mail's for more then a year my latest game asphalt 9 became impossible to play due to disconnections from their servers, cars flying like birds and crashing for no raeson and even always being last on MP races with some top performance cars. I think that Gameloft have indoors some bullies, so I reccommend do not spend real money on their stuff, do not play their games and more ... make everything public on every social platform on the net and if you can get them on the newspapers and TV.

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Andrea R Hill
US
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May 19, 2016 6:56 am EDT

*innocent this time

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Andrea R Hill
US
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May 19, 2016 6:55 am EDT

I was banned for a week for cheating, they got me. Here's the kicker though, I was just unbanned yesterday so I went about my game play without cheating, even purchased the Boo character starter pack for $10 and I'm re banned today. I think it's ridiculous Im banned again and I'm innocuthis time.

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8:48 pm EST
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Gameloft rip off

How Gameloft ‘subscribed’ me

1) Downloaded and got rid of crappy ‘free’ game from Play Store onto tablet with just wifi (not a phone). Game not by Gameloft so they trick you.

2) Phone company let Gameloft charge through my phone bill. Gameloft can’t prove I said okay.

Unsubscribe and refunds

1) unsubscribe SMS number and website button never work, they usually ignore email and don’t answer the phone.

2) they try to refund just 3 last months and takes 12 weeks.
SCAM SCAM SCAM

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2:39 pm EST

Gameloft scam!!!

I was scammed by googlegameloft. It needs to be stopped and prosecuted. This is so sad for us. I have contacted google checkout. I await their response. I am contacting craiglist with this scam and also western union. Everyone needs to know!

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2:12 am EDT
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Gameloft unauthorized payment

Completely unsolicited text message to my son's phone saying that he was subscribed to Gameloft Club for £3.00 per month until he texted STOP to 80100. Didn't text stop as no credit at the time, but as soon as he topped up they took the £3.00 out. The "helpline" number doesn't work and I've emailed them to request a refund but I don't expect a reply to be honest. This is simple scamming and I'm really cross that they can get away with it. Is there a watchdog or ombudsman or something for these providers?

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Nicole Hradil
US
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Aug 22, 2016 6:42 am EDT

$450 withdrawn without authorization!

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Nicole Hradil
US
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Aug 22, 2016 6:37 am EDT

I was $450 via multiple charges of $29, $4.99, and $1.99, when I did not order anything. The charges occurred on 5/23/2016 when I wasn't even online.

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Donna Pape Porter
US
Send a message
May 17, 2016 2:07 pm EDT

GOOGLE *Gameloft Inc g.co/payhelp# CA $14.99

This is what is charged to my account and I do not have any idea why.

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Ravi bhilare
pune, US
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Jan 18, 2013 5:57 am EST

real football 13 game is after 15 level not responds please action my complains

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Oliver109
na, US
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Apr 04, 2012 7:21 pm EDT
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I have never heard of gameloft until today and I had several charges to my credit card from them.

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Michael Fallas
Datchet, GB
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Apr 03, 2012 7:52 am EDT
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The took an unauthorized payment of £2.50 from my account today via my paypal account and I have had to change the password to stop it again. No response from the company which states on their website No refuds are given for whatver reason yet I have not authorised this payment and gave permission for it to be takena nd have not to mu knowledge bout anythingf rom them recently. Seems like a con to me

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Marconi Yang
HK
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Aug 15, 2013 5:40 am EDT
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I downloaded Dungeon Hunter 4 to my phone and played for awhile until I need some gem in game so I bought from them and then they keep deduct my credit for nothing, I didn't check until today. It keep deduct again but this time I got SMS from my bank notify about this transaction. This company is a really lousy SCAM company. Don't buy anything from them ...

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Paul Mckenn
MY
Send a message
Mar 28, 2013 12:52 pm EDT

very stupid game, especially when opponent is having the ball and it's at 45 minute / 90 minute, they will be allowed to hold the ball till they finish the attack (most of the time they score); the referee will immediate blow the whistle if my team is having the ball at 45/90 minute.

another thing is the opponent can easily tackle the ball away, and it's almost impossible for my player to tackle and get the ball back. The opponent can always react extremely fast! crap!

I am extremely frustrated!

And there's no way to earn free cash!

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Ravi bhilare
pune, US
Send a message
Jan 18, 2013 5:39 am EST

Real football 13 after 15 level not responds

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gogeishago
st. louis, US
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Nov 30, 2012 12:02 pm EST
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me too! and charges are still appearing on my sprint bill every month and sprint said they cannot refund me the money that is being charged, how does one get a hold of these gameloft people!?

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3:10 am EDT
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Gameloft charges made for orders not made

Hello I am writing to say about Gameloft making over £500 of charges to my Contract with T mobile and now have over £1000 in charges due to being cut off which is now being dealt with debt collecters. We contacted Gameloft for months with no response and were not sure where to go until I found this site. I hope you can help by telling me what my options are. I play an online game on my android device called Order and Chaos Online and you are able to buy online currency called runes. Now there are two ways you can do this. One is by using you mobile sim card and having the charges added to your bill or Credit card. Now I wanted to buy just 30 runes for £5. This charge of £5 kept coming out over and over again until my limit was reached bearing in mind I didn't find out until the next day. We contacted Gameloft through email and phone just to be hung up on or ignored. I hope there is something that you people could help me with. I have attached a photo but so you know there is 3 pages of bills or 6 printed pages from the website itself. If you would like more proof then please feel free to contact me

Regards

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Eva Csutak
RO
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Jan 29, 2015 11:34 am EST

Dear Gameloft,

My name is Suto Sandor.
We called you last evening, because my daughter downloaded/buyed in some minutes 12 games from your side, and on base of our discussen you agrred to send me back the money on paypal account in case I send you my daughters birth certificate, which demonstrate she is 8 years old. Please find attached the certificate of Suto Anita
The paypal account is: szkkeva@yahoo.com, and name Eva Csutak.
I forgot my mobile phone on the table is she has bought the games in this time.
The mobile phone number is: [protected]- Orange number, Romania.

Thank you for your willingness to help.
Best regards,
Sandor&Eva

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10:28 pm EDT
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Gameloft unauthorised subscription

received an SMS saying I have been charged £0.99 for subscribing to gameloft, I have never heard of gameloft let alone subscribed to it.

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westboy
camborne, GB
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Feb 04, 2024 6:34 am EST
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the shields should be banned and cut the bombing out , i find games are fixed by you , I am a very good shot and sometimes you cannot kill an enamy because its there turn to win is that correct.

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westboy
camborne, GB
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Jan 24, 2024 8:02 am EST
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why is it i can empty a complete round of bullets into a enemy and he do not die he turns around and kills me .

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Kelly Gomez Wise
US
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Dec 02, 2023 9:37 am EST

Hi my name is James am i will not b playing asphalt 9 until u sort out my purchase problem because i have really had enough

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Kelly Gomez Wise
US
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Nov 25, 2023 3:59 pm EST

Hi my name is James and i really playing Asphalt 9 Legends but the problem that i have still got is that i cant purchase anything on this game and it has been over 2 or 3 weeks that i havent been able to purchase anything on this game so what is going on and i have really had enough

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James Wise
US
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Oct 11, 2023 5:57 pm EDT

Hi my name is James and i really love playing asphalt 9 and the problem is the asphalt update hasnt happened yet and i cant play asphalt 9 without the season update so when is the update happening because i cant play the game without the update

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James Gomez Wise
US
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Apr 09, 2023 10:07 am EDT

hi my name is James and i really love playing asphalt 9 and the problem is that i have got is that i was playing April Fuels on Asphalt 9 and i did two 360 konkdowns but it didnt give me the reward after i did the two 360 knokdowns when i have already done them

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Sherry Woodfin Hasty
US
Send a message
Apr 02, 2023 2:47 pm EDT
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For the last 4 months I have been charged a fee of $23.47 from GameValour.com. I have no idea what this charge is for, and I am notifying my credit card to block your charges. I am a retired 73 yo woman, living on Social Security. I cannot afford this charge!

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James Gomez Wise
US
Send a message
Mar 18, 2023 12:25 pm EDT

hi my name is James and i really love playing asphalt 9 and the problem what i have got is that i have done 2 days of racing and the season is still stuck on tiers 12 and 13 and it hasnt moved and it is staying that it is still on 320 to get to tier 13 and it is just far to slow of moving and i have really had enough of it

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MissionSBinnow
US
Send a message
Mar 19, 2023 2:33 am EDT

Gameloft, your game physics is stupidly, some races with a potential win ended being ruined by some goofy ahh physics, like immeadiately wrecking upon hitting an obstacle, car flip on its side when wallride, barrel roll mechanics decided to stop working and have the car landed on the its topside.

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MissionSBinnow
US
Send a message
Mar 04, 2023 11:46 pm EST

Your matchmaking system is rigged! i have to face cars a tier above when i'm still in silver/gold/platinum league! it's both stupid and unfair!

About Gameloft

Screenshot Gameloft
Gameloft is a digital and social game publisher that specializes in the creation and distribution of video games. The company offers a diverse portfolio of games across various genres, designed for mobile devices and consoles. Gameloft aims to provide engaging gaming experiences for a wide audience, with titles that can be accessed on multiple platforms.

Overview of Gameloft complaint handling

Gameloft reviews first appeared on Complaints Board on Aug 13, 2011. The latest review Weekly champion cup was posted on Mar 6, 2025. The latest complaint banned for no reason from asphalt 8 was resolved on Oct 08, 2017. Gameloft has an average consumer rating of 1 stars from 175 reviews. Gameloft has resolved 4 complaints.
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    +65 69 225 190
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    Singapore
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    +27 787 301 045
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    100%
    Confidence score
    South Africa
    +82 704 848 0336
    +82 704 848 0336
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    South Korea
    +66 23 923 315
    +66 23 923 315
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    Thailand
    +84 439 461 020
    +84 439 461 020
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    Vietnam
    +54 119 4775 4040
    +54 119 4775 4040
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    Argentina
    +55 113 039 3062
    +55 113 039 3062
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    Brazil
    +56 224 194 641
    +56 224 194 641
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    Chile
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    +57 17 432 508
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    Colombia
    +52 685 523 612
    +52 685 523 612
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    Mexico
    More phone numbers
  3. Gameloft emails
  4. Gameloft address
    14 Rue Auber, 5th floor, Paris, New York, 75009, France
  5. Gameloft social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 30, 2025
  7. View all Gameloft contacts
Gameloft Category
Gameloft is ranked 11 among 87 companies in the Computer and Video Games category

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