Game Stores South Africa / Game.co.za review: 3 piece Luggage

I recently bought a 3 piece Travelwize suitcase from Game valued at 2400 at their Bloemfontein branch. In less than 5 days, the zip on the one suitcase came off and because I had already left Bloemfontein, I decided to return the suitcase at their Greenacres branch and had left the other two pieces in Bloemfontein. When I arrived there, I was assisted by a young man who called on a middle aged, angry woman named Carmel who took the suitcase I had brought and gave me another one in exchange. I had a look at the suitcase she gave me and realized that it was damaged as it looked dented and had scratches on it. She told me that all their stock looked like that and that the only item left is the suitcase 'on the floor' (ready to be sold) I had a look at it and she told me that the one being sold also looks like it will have a problem with the zip. I told her to write a note at the back of my slip acknowledging that I was there and that the product she gave me is damaged. She proceeded to do that and I went there again the following because I was not entirely satisfied with the fact that I had paid 2400 and was given a damaged product as an exchange. She was so rude and called upon an old man that seemed like the floor Manager at the time who also could not assist me in any way. He stood there listening to the old lady, Carmel, shouting at me. For heaven's sake I had just spent 2400 on a luggage set that had problems in less than 7 days, I am well within my rights to get mad if I feel that the product is not in great condition! I want a refund on the suitcase and would much rather spend my money elsewhere other than at at Game Store. The service rendered by Carmel is appalling. She does not know how to treat customers and going back to training would definitely do her good. I even suggested as the paying customer that she gets the item from another Game Store and she told me that Baywest Store does not have the product without even checking with the store. The conduct of the stuff is shocking. The standard at Game stored has dropped immensely and staff are obviously not well trained because you can give a customer a damaged product. I am highly disappointed and frustrated at the service I have received. I want my money or a new suitcase. Her reason for not wanting to give me a refund is because I left the other two pieces of the suitcase in Bloemfontein. My argument is how was I supposed to know that the one piece would have a problem? No sane person would travel with a three piece suitcase knowing very well that they won't use the other 2 immediately.

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