Future Shop — Sell defective appliances and not replace
I purchased a Maytag Performa Washer and Dryer team as well as a General Electric Portable Dishwasher on June 24, 2006. I also purchased the Product Service Plan (PSP) for 170.00. These items were delivered to me on June 30, 2006. The first time I used the washer was on July 8, 2006 when I discovered that the washer tub was severely unbalanced and would not balance, even with an empty load. An appliance repairman finally showed up and said he could not/would not fix it.
I have talked to 2 different duty managers on three separate occasions at the Future Shop in Saint John. They have all indicated to me that despite the fact that I have purchased the PSP, they cannot/will not replace my washer because it was a clearance item and they cannot find a suitable washer that is in the same price range. I was told that if I wanted to buy the 2nd least expensive model they currently have in the store (it is also a clearance item) that I would have to pay a delivery fee AND an additional 170 dollars even though I purchased the PSP. Needless to say, I will not agree to that type of arrangement, which is why I bought the PSP in the first place.
Having said that, my advice is DO NOT purchase clearance items at the Future Shop and then waste your money on the Product Service Plan. They will NOT honour the Product Service Plan if the item is a clearance item and they cannot find a "suitable" replacement, which they won't because as I discovered, their clearance items are usually discontinued models (mine was discontinued 4 years ago).
I was also told that if I wish to return my purchases within the 30 day time frame, that I will have to pay an additional delivery fee! Talk about adding insult to injury.
I am not even sure that this location has a store manager, it just seems to have all these different "duty" or floor managers that rotate around. The two I talked to made it clear to me that it was non-negotiable and my options were:
1.) Return washer and get a credit towards a more expensive washer
2.) Do nothing and continue to have a defective washer
Obviously, neither of these options are suitable, again, because the Future Shop PSP clearly states: "If we can’t fix it, we’ll replace it You’ll have peace of mind knowing that your product will be replaced if we are unable to repair it, or if the repair will take longer than 60 days. "
This is a lie! They have flat out REFUSED to replace my washer.
Stay away, far, far away from the Future Shop if you want to purchase home appliances. If you do feel the need to purchase a home appliance, then, for the love of God, DO NOT purchase anything marked as clearance.