We bought my son an Apple Ipod for his birthday two years ago for $400.00 and change and at about the two year mark the headphone jack stops working. He can only hear the music out of one side of his headphones. So, having bought the extended warranty from Future Shop we brought it back to the location where we purchased it and asked that it be fixed. Two weeks later we received a call that the problem was with the hard drive and that the reason there was a problem with the hard drive was because there was physical damage (a small dent in the back of the Ipod). We picked up the Ipod and took it home over Christmas. Then decided we would bring it back to discuss the fact that there was nothing whatsoever wrong with the hard drive. The electronic portion of the device is just fine -- it scrolls, displays all the menus, plays the music etc. By that time the warranty had expired but the woman there said because we had brought it in before the expiry and that the problem had not been addressed correctly she would send it back with a note to ignore the hard drive and just to replace the headphone jack. We recently received the Ipod back again but nothing had been fixed. When we returned with the Ipod a third time we were given the runaround by the manager and counter personnel who said that there was nothing that could be done. The original diagnostic was correct and the warranty was now expired anyway. As we complained further we were greeted with blank stares and then as I further explained that the hard drive was fully functional and that what we were experiencing was a mechanical and not an electronic problem she said that *we* had caused the problem by jiggling the headphone connection inside the jack. Future Shop extended warranties are not worth the paper they are written on. Anything will be used as an excuse not to address the problem and managerial staff are clearly trained to let you rant until you run out of breath and then leave you fuming at the desk.
Future Shop offered to support the Princess Margaret Sweepstakes 2009 by providing some electronic...
NEVER, never never buy from Future Shop website again. Here's the story: My wife and I purchased a...
JOSEPH approaches us to assist in buying a laptop, he actually recommended a cheaper laptop - which I thought was nice for a change, he did tell me that for what I use my laptop for it was not necessary to go with the more expensive one that I had originally been looking at. I was pleased that he did show us one for $549.00 and I made my decision. Of course he went through the process of trying to sell me all the add ons, promotions for software, anti-virus etc. Which I understand is part of his job. I told him no, as my boyfriend and I had alternate plans for and anti-virus and simply just not interested in anything else. We arrive at the counter where he begins to explain the warranty. I know all about the warranty- In the past year we purchased our T.V, HD DVD, a BLUE RAY and a desktop computer not to mention countless dvd's and games. We purchased a warranty for the television, it was really expensive and if ever we ran into a problem of course we wanted to be sure it was covered. When I refused a warrenty for the laptop, JOSEPH doesn't like this - I let it go because I do know that it is his job to stress how important the warranty is - But I do not want it, and I won't be convinced, I'm willing to take my chances but he still doesn't take no for an answer. He starts to get huffy, and he's starting to treat us as if it's completely foolish to not purchase this 2 year warranty. He pulls out his phone and does some calculations, telling me that it's only $22 more dollars a month for 12 months. ONLY?! We decline AGAIN - He does some more calculations and tells us, we can stretch the payment w/ no interest over 2 years for an extra $100.00 and then purchse the warranty and it's only $11 dollars a month for 2 years??? WE SAID NO JOSEPH, at this point my boyfriend says "We said no, please just ring the damn thing in". Joe's not done, he proceeds to ask if we know how many computer repair shops there are in the city? He is full on arguing with us at this point. He says, "because computers break a lot more than tv's" (making reference to us buying the warranty on our tv but refusing the for the laptop) He tells us, laptops overheat, lightening could strike our house while it's plugged in, and goes on and on My boyfriend eventually cuts him off, "NO MAN, ARE YOU SERIOUS ..HOW MANY TIMES DO WE HAVE TO SAY NO, JUST LET US PAY FOR THE DAMN THING" When Joseph begins to argue again, and we've been at the counter now listening to him for over 10 minutes, we decided to leave. We no longer wanted the laptop and we sure as hell did not want to give him the sale. I'm disgusted. I understand stressing the warranty - but NO MEANS NO. Is it part of the job description to make the customer feel stupid for not wanting the warranty? I know they have to push it but when is it too far? I definitely feel that he crossed the line. We will purchase our laptop elsewhere.
I just sent the following to Future Shop:
On Sunday, October 25th 2009, I went to a Future Shop store located in Heartland Town Centre of Mississauga, 5900 Mavid Rd.
I wanted to buy a 46" LCD tv with 120hz, ranging between $1100-$1300. A sales rep named Arun was helping me, he had great attitudes. After some presentations from him, one of his coworkers happened to push out a Samsung 46" LCD in a box that is not on display. He happened to pass by us, and told me that it's the last one left in store, that' it's a Samsung of 700s series with 240hz, and that it's only $1700.
Arun continued the selling for this product. He confirmed that it's Brand New, that it's a 46" Samsung LCD of 700s series @ 240hz, and that it's a really good price at only $1700. He told me with lots of passion (well hired). That got me interested as I know something like that should cost around 2k up.
I couldn't see the specs written on the box, so I asked Arun, to show me the specs on the computer, just to be safe. So he went to one of the computers on display, and opened up this product on the Future Shop site. It was this one:
It's a Samsung 46", 700s series, just like the box says. I saw the specs, and he kept repeating with passion about the 240hz, 150 000:1 contrast ratio. The site was still displaying $1999, so he again repeated what a good deal it is to get it at $1700.
I asked if he could get me a better deal, because it's still much higher than what i was orginally planning to spend. He showed me this tv table for $399. He said that he'll try to get it free for me, along with the $70 that i would have to pay for the 1-year-no-payment-admin-fee.
Finally, after spending 1 hour at his computer to get my info, talking to his manager and making my Future Shop card, i got nothing but just a $35 off my admin fee. Since Arun was nice, and that it was a really long day, I just bought it.
I went through a lot of hassles to get a van to drive it to my new vacant house the next night, it is not close to where I'm currently residing. My Fianée and I, 2 tiny people, took a lot of effort to transport and unpack it. Finally, that Monday night, it was set up. Woohoo.
Then that's where I noticed the stand looked kind of different from the website.
The next morning, Tuesday 27th, after an hour of research on why the stand is different, I realized from my bill that, I was sold the model LN46A750, and that what Arun has been presenting to me was a LN46B750. The difference is that,
it's only a 120hz, 50 000 contrast ratio with a stand that doesn't turn, instead of a 240hz, 150 000 contrast with a stand that turns.
I was really mad. Because something like that, could have easily cost me [protected] at your own store, not 1700.
I trusted Future Shop's sales rep, and even took the effort to confirm the specs on a computer with him. And later i noticed it was an open box too! Not brand new like he claimed.
That Tuesday evening, I went to that Heartland Future Shop again, looking for Arun. A guy from his department who's really nice too, said that Arun is not there. He listened to my concerns and felt bad for me, but he couldnt' do anything because Arun was not there, his department manager was not there, and the store manager was not there. That's what he claimed. Scary store. That was hard to believe, especally because they seem to need a manager whenever the sales rep needed to deal better prices. But I let it go and asked for their schedule. He said the next day, Arun works 5-9, and the deparment manager of home theater works 1-9.
The next day, wednesday oct 28, i called at 1:30 to talk to the Department's manager of home theater. He rep says he's not there yet, asked me to call back at 2:30. So I called at 3:00, finally he responded. He was not a nice one.
I mentioned about my 700s series Samsung, and he immediatly asked if it's an A or a B series. So he is well aware of the differences. I told him my whole situation.
The manager on the phone said if I don't like it, I can just return it. I asked if that's it? I went through so much troubles because you guys made a mistake or lied to me. He said he'd have to listen to Arun's side first, and he wont' be back till Friday. Then I said, what? your guy told me that Arun will be here tonight(Wednesday) from 5-9. He pretended to double check and then said no, it will be Friday. He said that even if Arun is wrong, it's Impossible that they'd exchange it to the LN46B750 for me, and that if I don't like it, I can just return.
Wow, I expected much more from the reputable Future Shop. I went back to futurehop that night around 6. Arun was there, so another lie...
So I talked to him. I said: Arun, remember you sold me this Samsung 46" 700s series? He said Ya, happy with an innocent look. Then i said remember how you said it's a 240hz. He interrupted me there immediatly, and said "I never said it's a 240hz". SO he is Well Aware of the situation, as he didn't even have to ask if it's an A or a B series. I kept talking, and reminded him that he even took the effort to bring me to a computer to confirm it's a 240hz with 150000 contrasts. Then it "clicked", and he said: " Oh yeah, i"m so sorry etc ". At least he admitted, which made me feel better.
But what sucked is, he couldnt' do much either. He went to deal with his manager. He came back and told me, this LN46B750 is selling at $2199, and we'll sell it to you at $1899. Oh my goodness. That's another lie!! I told him, what are you talking about? Go to the site with me now! LN46B750, is sold at $1999 not $2199, and it's not even on sale. He giggled and said "well that's what my manager said". On top of that, (i didnt' say this), I knew the $100 off is simply from the coupon that anyone gets if they purchase over 1k during that 3-days. I'm not compensated at all from this fraud or mistake.
So I simply tried to return. But my bad, I forgot to pack the controller, and had to come back the next day to do it. Telling you this just for the sake of completeness.
But you see how much I went through right? 4 nights at futureshop, borrowing a van, and all the transportations involved, on top of this mental stress and time consumption, just because of the huge dishonesty of this home theater department at Future Shop of Heartland Town Centre in Mississauga.
Have I not noticed the stand difference, I would have paid so much for nothing, and incorrectly brag to others about this "good deal" I got. If it was someone else who's even less literate with electronics, he/she would have been tricked.
This is a really serious issue for a big company like yours.
The use of dishonesty, deception. or false representation in order to gain from your consumer is considered Fraud.
I was planning to get my appliances for my new home from Future Shop too, but I'm really reluctant now.
The managers there didn't do anything, but just lied or hid or just stayed defensive.
I have never filed a complaint before, but this one is just too much.
A number of forums and I with my Fiancée, friends, coworkers, and family members will be looking forward to your response about this. I hope correct actions will be taken and that fair compensations will be given as well.
[My receipt and account info]
Thank you for your time, your effort will be greatly appreciated.
- Jack (Cheung Shing) Wong
Future Shop is selling 3 year extended warranties on LG Electronics, when LG Electronics has a 3 year warranty on their monitors.
I had a monitor totally shut down, and needed replacement. Future Shop sent me out the door to go to LG Electronics somehow and get them to do what they could.
They basically sent me and a useless monitor out the door, with no phone numbers, etc. A salesman at the grande prairie store told me that they have a problem with LG. I wonder what LG thinks about that bad reputation that Future Shop is giving them. I asked a salesman why they would sell a LG Electronics monitor with an Acer (which was bought out by Gateway) CPU desktop computer, and before he could answer another salesman asked me if he had sold me the system. I replied that it doesn't matter which salesman sold the product, because they all work for Future Shop. Very weird of them to try to shift the responsibility to someone else, as if they have a say at all, they all seem to say what it takes to sell the product at any cost. To us, the consumers.
I am afraid to buy anything from that company. Too risky for me.
I buy a laptop for university. The sales person is insistent that I buy the insurance plan with it. He mentions how the insurance plan will cover all sorts of damages to the laptop, how there is a toll free number to call for assistance, how ppl will come to my house to fix it and how after 3 repairs I will be eligible for a new laptop. Anyway we purchased the 3 year insurance plan believing the sales person. The laptop worked fine initially but then started having problems. It turned out that the hard disk was faulty and had to keep on being replaced. In one year the laptop required 3 hard disk replacements, 1 heat sink and fan replacement and is currently with the store.
The insurance policy clearly states that after 3 repairs the customer is eligible for a replacement. However the ppl at futureshop dont seem to understand it. At first they mentioned that I did not have major repairs hence they dont count. I went to their office and showed them proof of all the repairs done. Then they come up with a story that these repairs dont count as repairs if they happen within 90 days of each other. No where on the insurance plan does it say anything of this sort. They keep making up BS as they go along.
The customer service people that I called from the phone were actually nice and advised me to talk directly to the manager. But the thing is that whenever I leave the manager a message, the technician replies back to me saying that he is trying his best (when actually he is doing nothing). Now when I call him he tells me he's with a customer and they he will call me back. I am still waiting for that call.
Enough is enough. They dont seem to care about customers. I have school starting tomorrow and a laptop is a necessity. I am not going to let this go. Its not just about the laptop now but rather about principle. They should not be selling crap if they cannot follow the policies that are attached to it. I am not going to let this go!
I bought a digital camera in July 2006 and paid an extra 35% for the product service plan. The representative...
I have a PSP warrantry on my LG Plasma (paid $2687.27) and had 1st repair done in 2007, 2nd repair in March which took Universal TV [protected]) them 2 attempts to repair the same Logic board and the issue wasn't repared. The tech asked me not to make any claims within the 6 months period because he wont get paid for labour. The first repair in 2007 had 2 boards replaced and problem was fixed until this year in March. I guess the Tech knew this repair doesn't solve this issue 100% that's why he had asked me to wait for 6 months for a new claim.
So now I could not resist and made a claim again...Universal called and booked a repair appoinment for May 30 12-4pm. Then Universal called 1 hour earlier to say they would pick the tv up to repair at their service center.They dont consider any repairs on site. They dont have the parts on hand...then why even book a repair time with me. My concern was they should come in and do a repair and if the problem is still there then they can take it away...not assume right was without even looking at the TV. I have spoke to 2 PSP Reps named Sue and James and no help at all. They said they cant do anything for me and I'm on my own. So I had wasted my money on buying this PSP thinking it's peace of mind for so many yeas but it's more like Headache. I want to get this resolved, I had enough of this run-around.
The sales guys at the store mislead customers regarding the Repair warrantry.
I buy a laptop from Future shop in Nov, 08. After 2 months it start giving problem as screen start getting black out when i start it. I went there and they use to fix it but when i go back home it has still same problem. ON 2ND MARCH i went there and explain the situtation and i was told that they are now sending it back to HP for repair. I was told that if we are not able to fix it in 60 days we will replace it with new one. Now as of today its almost 80 days i haven't get my laptop. Every time i go to future shop i get a new story and now they are telling me that unless we get the old laptop back we can't replace you with new one. Infact they told me to but a new one till they get old one back.I had shown them their policy which is clearly written on the slip " If we are not able to fix within 60 days we will replace it with new one."
Every time a new face comes in front of me and he/she told me i am the incharge and now onwards i will be taking care of your case.Althogh the store manager is there i am not allowed to talk with him.
Kindly help me.
I went to buy a laptopat future shop at Winston Churchill store. I used my Debit card ot make the purchase...
Last March I went to Futureshop to pay off my wife's credit card. Total payment was $69.50. I gave the cashier 4 20 dollar bills. ( $80.00 ). I explained to her I wish to pay off my wife's Future shop credit card which had a balance of $69.50. The girl took my $80.00 dollars and refused to give me my change. She said that it would go towards any future purchase on the card. I of course went ballistic and had words with the manager and about 4 store employees who looked like they were ready to jump me and through me out. I in turn challanged them to try. I was so pumped up that it would have taken a dozen or more of those punks to through me out. After making a rugus, the manager decided to give me my change and send me on my way.
I have not and will not ever step foot in that store again. Prior to this story, I had a really bad experience with the purchase of a washing machine and dryer. Damaged goods delivered to my house then offered a $50.00 voucher to except their junk. Waited 2 weeks for a new set to arrive and they told me I had to sign papers making me responsible for any damage the drivers may make while delivering it into my house. I told them to shove their washer and dryer and refund my money. Again that was a challenge to get it back.
I advise all shoppers to stay away from those crooks.
I have been a customer at futureshop for many products in the past, thats where it ends I will no longer...
in may 2007 i bought a brand new compaq presario from future shop in Peterborough ont., the sales man who...
I ordered a 46 inch LCD HDTV and a blu-ray player on futureshop's website. They e-mailed me for the...
I'll make this short and sweet... I spent almost $6,000 in home electronics and computers. Picked up the items myself with a minivan. Got home and my 46" LCD was cracked. A clear visible dent on the box revealed that someone from FS used their knee to lift the box. Went back, and they refused to do anything... saying I assumed the risk by picking it up myself. Let it be know, FS staff loaded and secured the TV in the van.
Obvious BS... The Sales Manager and GM worked together to deliberately try to screw me over and get me to walk away... duh... I drop over $2K on a tv, I ain't walking away. Excuses like... I'll need to review the video footage... it'll take a few days... I don't think so buddy.
Long story short...I got my TV back and will never buy from these [censored] again, please DO NOT BUY FROM FUTURESHOP IN RICHMOND HILL... the managers are crooked, deceptive and downright pathetic. You guys know who you are and what you do.... all I can say is karma... what goes around comes around.
Bought an ipod touch on the 11th of October 2007 from futureshop # 053. Before doing so i made sure to ask...
I had a friend, who new nothing about computers recently purchase a new toshiba laptop that was on sale. When...
Bought a Panasonic Tv from Futureshop back in July,5,2005 and we recently needed a service call for the product service plan. I paid $430.00 for the Product Service Plan and the salesman at that time had told us that the Product Service Plan covers everything. The service tec comes knows what the problem is and replaces the lamp which cost $530.00. I called back the Futureshop store from where I had bought it from which is store #024 in Edmonton, Alberta, 9560-170 Street and I spoke to Kevin Bernard Floor Manager for Home Theatre and he says he could not do anything about this. My problem is if the Product Service Plan does not cover everything I would not have even bought the service plan. The service plan was bought because this TV was a display model and the salesman said that it covers everything, including the lamp which I specfically asked about. I would like to resolve this situation as soon as possible. If the General Manager for the Edmonton store #024 could contact me. I called their [protected] (PSP line) and the representative said they would get the store manager to contact me. My gripe is about the service that the store gave me, basically the floor manager waived off the problem because it was his first week at this store and that I was being mislead by the sales person that the product service plan covers.
I bought a laptop computer from Future shop at Britania and Mavis location. The Store #071. This computer I bought under the 12 months no interest and 12 months no payment basis. I applied for a credit card and they provided $3000.00. Along with this they added a future guard insurance. I said I didn't want an insurance. they insisted me to take it and cancel within 30 days. they gave me 2 telephone nos. to cancel the insurance. I did within 3-5 days the removal of insurance. The confirmation # they gave me was "jh072307-01". My A/C# is [protected]. Still they charge me for the insurance. I am going to settle my fee before one year as signed.