Frontgate
Reviews and Complaints

After years of loyal patronage and thousands of dollars spent, I am utterly appalled by Frontgate's recent treatment of a long-standing customer. For 2025 alone, I've been slapped with nearly $100 in late fees, despite having automatic payments set up from my checking account and sending payments on time. Frontgate's system, it seems, can't process payments on time, but they are more than happy to penalize their customers for their incompetence.

I was utterly disregarded when I contacted customer service to rectify this blatant error. The representative, who struggled with basic English and sounded like she was calling from a call center in Northeast or Southwest Europe, offered a measly $15 credit for their systemic failure. Considering the substantial amount I've spent with Frontgate, this paltry offer was an insult.

To add insult to injury, the representative hung up the phone when I requested to speak with a supervisor. This level of unprofessionalism is simply unacceptable. Frontgate values profits over customer loyalty and basic decency.

Frontgate, you have lost a customer who has contributed significantly to your bottom line. Your automated system is broken, your customer service is abysmal, and your handling of legitimate complaints is downright offensive. I strongly advise anyone considering purchasing from Frontgate to look elsewhere. You will be sorely disappointed and likely financially penalized for their errors. Do not waste your money or your time on this company.

Many years ago, Frontgate was an Uber- high end catalog. Years ago I bought a shower head that still provides the ultimate shower experience. Over 15 years ago, a stainless steel dish rack crafted in Italy still as good looking and functional as it was then. Fast forward to present(2023). The catalog is filled with low-end junk. It's not the Lillian Vernon catalog, but heading in that direction. The last things I purchased had to be returned or simply failed and didn't get returned. There are some decent quality products but you need to search. Descriptions are flowery but products fail to deliver. Worse, when they offer a discount, putting in additional codes voids the discount.ie: free shipping offer is only attainable if you void the discount. An item on sale goes back to original msrp. And their shipping charges are outrageous. $32. To ship a solar path light UPS ground. In their own shipping section they state $29. Gets you next day shipping. This kind of egregious sales tactic is so far from the Frontgate I once knew. I will need to say goodbye.

Received Item ordered, Remington iCoffee Maker, in good time. Delighted with purchase: makes very good coffee! Thank you Frontgate.

I love Frontgate! The quality of their products is great, their return policy is wonderful and their Holiday items are always my favorite! I highly reccomend this site.

Product are great quality. Items are shipped quickly. You pay slightly more for their items, but exceptional quality, great customer service and prompt delivery make up for the difference!

I as a working girl could not afford much from Frontgate without the sales. I have bought many things from blankets to the candles, and have never been disappointed. Do not change a thing Frontgate, you are the best!

Have placed several orders with Frontgate and have not been disappointed. Customer service is friendly and helpful. Online communication is timely and delivery is very quick. The items are of high quality and returns are straightforward. Thank you!

I just received 5 luminara candles with remotes! These are soooo well made and awesome. I had all 5 on at the same time and used the remote (works on all at the same time) to turn them off, so easy and they are beautiful also. I will be ordering more. Totally recommend these!

Yes, this company is expensive but they came through for me in a major way.
Bought a firepit table 3+ Years ago. It looks pretty beat up now. Contacted them with pictures
Even though it only had a 1 yr warranty, they gave me a GC for the entire sum!
Thats great customer service

FRONTGATE Outdoor Patio Furniture

Worry-Free 10-Year Frame Warranty

"Designed to be a part of your life for seasons to come, all Frontgate outdoor aluminum, teak and wicker furniture frames are backed by an industry-leading 10-year structural warranty for residential use. We also offer a two-year warranty on cushion fabric and cast aluminum, stainless, wicker and teak finishes. Warranties for fabric, finish and frame exclude normal wear and tear and require that furniture was properly maintained as outlined in care instructions".

We ordered a pair of outdoor patio chairs from this company because of the quality of the items we had previously purchased, and based on their 10 -Year Frame "Worry-Free Warranty". We trusted their product especially since my husband, a 41 year Active Military Veteran is now a 100% Disabled Veteran and wanted a safe product. The attached photos show the whole story. I contacted customer service and after a period of time they sent us a set of steel plates and told us that would fix the problem. Obviously, they did not understand the even I was describing. As you can see the chairs look to be in great condition except for the bottom section the sheared off one of the chairs. The other chair is extremely wobbly but not sheared.

Please Advise,

Michele Hearns

CELL: [protected]

FAX: [protected]

Email: [protected]@pacbell.net

So, I recently ordered a couple of barstools from Frontgate. I was pretty excited to receive them, but unfortunately, I only got one of them. I called up customer service to ask about the second one, and they were surprised to hear that I had received one already. Apparently, their records didn't show that one had been shipped. I asked when I could expect the second one, and they said it was packed and ready to go at any time.

I've been calling them every day for the past four days, and every time I get a different version of the same story. Today, I finally asked for my inquiry to be escalated, and I was transferred to another customer service rep. This person assured me that the barstool would be shipped out today.

Later on, I received an email saying that the barstool had indeed been shipped, and they even gave me a tracking number. I was pretty relieved to hear that, but when I checked the tracking number on the shipping company's website, it wasn't found. Seriously?!

Overall, I'm pretty disappointed with my experience with Frontgate. I understand that mistakes happen, but it's frustrating to be given conflicting information and then to have the tracking number not even work. I hope they can get their act together and improve their customer service in the future.

We was so excited to get our hands on some new Christmas decorations for the upcoming holiday season, and Frontgate seemed like the perfect place to shop. We got a catalog in the mail with a sweet 20% discount offer, and we was ready to take advantage of it. But when we tried to use the discount on the website, it didn't work. So we called up the 800 number to get some help from a sales associate.

The associate was nice enough, but they dropped a bombshell on us: the discount didn't apply to holiday items. What the heck? Why would they include holiday items in the catalog if they wasn't gonna let us use the discount on them? It just don't make no sense to us.

Now, we ain't gonna lie, Frontgate ain't exactly cheap. But we was willing to pay the price for the quality of their products. But this whole discount debacle has got us thinking twice about shopping with them in the future. We don't appreciate being misled like that.

So if you're thinking about buying from Frontgate, just be aware that their discounts might not apply to everything in the catalog. We don't wanna tell you what to do, but we think it's only fair to let you know what we went through.

I went to Frontgate's store in Dallas, TX at the Grand Legacy in October. When I walked in, I saw a ton of holiday decorations and over 100 Santa figurines. But, I noticed that all of the Santa's were white, no other colors. I looked around the store and saw that they only had small, medium, and large sizes for the white Santa's. I asked a salesperson if they had any brown Santa's, and the conversation got ridiculous. The salesperson told me that they might have some in the back, but they don't have any Hispanic Santa's.

I mean, come on! Frontgate needs to get with the times and add some diversity to their leadership team. It's 2019, and they should know better than to only have white Santa's. It's not like they don't have customers of different races and ethnicities. They need to do better and make sure that everyone feels included and represented.

I had high hopes for Frontgate when I decided to purchase two items from their website. I knew they were overpriced, but I had two sales codes that promised a discount of 20% and 25%. Excited to save some money, I added the items to my cart and tried to apply the codes. To my surprise, the discount only applied to the $30 item and not the $395 item.

I read through all the disclaimers and couldn't find any reason why the discount wouldn't apply to both items. Frustrated, I decided to call customer service for help. The representative I spoke to assured me that the discount would work and tried to help me place the order. However, she had a hard time understanding me and I had to repeat myself several times.

After a long and confusing conversation, the representative was unable to apply the discount to the $395 item. I was disappointed and asked to speak to a manager. The manager explained that the $395 item was excluded from the sale, even though the 20% off sale was advertised as storewide. I checked the catalog and realized that most of the items I wanted were also excluded.

After wasting four hours trying to place the order, I decided to cancel it altogether. I was disappointed with the experience and felt like Frontgate's sales were misleading. I hope they can improve their website and sales policies in the future.

I gotta say, I had a pretty bad experience with Frontgate. I was excited to order some new stuff for my home, but when I saw the shipping fees, I was like, "Whoa, Nelly!" Luckily, I found a coupon code for free shipping and thought, "Score!" So, I placed my order and everything seemed fine. But when I checked my bank statement, I saw that Frontgate charged me an extra $20.00 for shipping! What the heck, man?!

I called up their customer service line and talked to a rep who was less than helpful. They told me that they wouldn't refund the shipping charges, even though the website clearly showed that I wasn't supposed to be charged. I mean, come on, Frontgate! If you're gonna charge people for shipping, at least be upfront about it! And if you make a mistake, own up to it and fix it! That's just basic customer service, right?

I've shopped with plenty of other companies before and never had this kind of issue. It's just ridiculous that Frontgate won't do the right thing and refund my money. I'm definitely not shopping with them again and I'm telling all my friends to avoid them too. I mean, who wants to deal with a bunch of con artists who don't care about their customers? Not me, that's for sure!

I'm even thinking about reporting them to the Better Business Bureau. I mean, if they're gonna pull this kind of stuff on me, who knows how many other people they've scammed? It's just not right. So, if you're thinking about shopping with Frontgate, I'd say think twice. They might seem like a good deal at first, but trust me, it's not worth the hassle.

Order number W8019722 was placed on May 15th, 2018 for an outdoor set from Frontgate. We were excited to receive our purchase and eagerly awaited its arrival, which was supposed to be in a month. However, a month went by and we received no communication or delivery. We spent hours on customer service, only to be told that it would be delivered in another month. Another month went by and we found ourselves in the same situation. We spent more hours on customer service, trying to get an update on our order.

Finally, after three months, part of our order arrived, but unfortunately, one item was incorrect. We contacted customer service again and the wrong item was replaced. However, this happened again and we received yet another incorrect item. It has now been four months since we placed our $7,000 order and we still have no idea when we will receive our patio furniture. Unfortunately, summer has come and gone and we were unable to enjoy our outdoor space as we had hoped.

We strongly advise against ordering from Frontgate. We have had an extremely frustrating experience and we do not want anyone else to go through the same thing. We have posted this review on every site we can find, in the hopes of preventing others from wasting their hard-earned money on this website. It is disappointing that we cannot give zero stars, as this experience has been nothing short of a nightmare. We urge you to look at the reviews before making a purchase, as the only 5-star review is actually a 5-negative star review.

I recently had an experience shopping on Frontgate.com that left me feeling quite frustrated. As I was browsing the site, a pop-up appeared offering a tempting 20% off site-wide if I signed up to receive emails from Frontgate. I was interested in purchasing an item that I had my eye on for a while, and after reading the exclusions, I was pleased to see that it qualified for the discount.

However, when I went to check out, the discount did not appear. I was confused and disappointed, so I decided to call customer service for assistance. The representative I spoke with assured me that the discount would appear after I submitted my order, so I went ahead and did so.

To my dismay, the discount still did not appear. When I called customer service again, I was informed that the sale price already reflected the 20% discount. I was taken aback by this, as the price was the same as it had been before I signed up for the discount. I felt like I had been misled and deceived by the ad and business practice.

Despite my frustration, the sale went through and my credit card was charged. I couldn't help but feel like I had been tricked into making a purchase that I wouldn't have made otherwise. It's disappointing to see a company engage in such deceptive practices, and it has definitely left a sour taste in my mouth.

Overall, while I appreciate the quality of the products offered on Frontgate.com, I cannot recommend the site due to my negative experience with their discount offer. It's important for businesses to be transparent and honest with their customers, and I feel like Frontgate fell short in this regard.

I recently made a purchase on Frontgate.com for an expensive patio set. I was excited to receive my new furniture and eagerly awaited its arrival. However, my experience with Frontgate's delivery service was less than satisfactory.

The driver for delivery called me late Monday night at 8:30pm, which I found to be quite odd. He asked me a series of strange questions about my purchase, including who I bought it from and when I would be home to receive it. He even asked if he could just leave it without my inspection. I was taken aback by his behavior and told him that I needed to inspect the items before accepting them.

The next day, I received a call from the warehouse informing me that my delivery would not be arriving as scheduled. I was disappointed but understanding and rescheduled for a later date. I took off work to wait for the new delivery time, but to my dismay, I received another call that same morning. This time, they informed me that they couldn't find all the pieces of my patio set and didn't know when I would receive them. I was frustrated and disappointed with the lack of communication and organization.

I reached out to Frontgate's customer service for assistance, but unfortunately, they were extremely unhelpful. I expressed my desire to cancel my order and receive a refund, but they informed me that they wouldn't refund me until they received the item back. I explained that I never received the item in the first place and that it was their fault, but they still refused to help me. Now, I am left with the daunting task of fighting the charge or being stuck with a large credit on my credit card for future use.

Overall, my experience with Frontgate was disappointing and frustrating. I would caution others to be wary of their delivery service and customer service policies.

So, I was browsing Frontgate's website and stumbled upon some really nice barstools that were on sale for $119 each, down from their original price of $500. The only problem was that they were 30 inches tall and I needed 24 inches. I decided to give them a call and see if they could match the sale price for the 24 inch ones. The person on the phone said they could, but I would need to provide proof of the sale price from their website.

I submitted the proof and waited for their response, which was a bit sluggish. However, during this time, Frontgate sent me an email thanking me for my business and offering me free shipping with my next order, in addition to their best online deal. I thought this was a great offer and asked if it could be applied to my current order. Unfortunately, they said that only one promotion could be used at a time.

I explained that neither of these were promotions, but they agreed via email to honor the sale price and the free shipping. However, after several calls, they changed their minds and said they could only give me 35% off the barstools (even though everything sitewide was 30% off) and offered me the free shipping that I already had. This caused my order to go from $500 to $1400, which was extremely frustrating.

Overall, I found Frontgate to be an overpriced site with multiple people making mistakes and offering me false things. I will not be placing any more orders with them in the future.

I gotta tell ya, I was pretty excited when I ordered this super thick and expensive sea shell pool float from Frontgage a few weeks back. I mean, I've always been a fan of the Frontgate brand and I figured this thing would last me a good 5 to 10 years, easy. But boy was I wrong.

So I put the float in my pool house until my grandsons (ages 3 and 5) came to visit. We were all super pumped to try it out on the first day of pool use, but wouldn't ya know it, a big ol' 6 inch crack appeared at the tail. And it only got worse from there. By the end of the day, there was a 2 foot crack all the way through the middle of the float! I couldn't believe it.

Naturally, I reached out to Customer Service at Frontgate, thinking they'd quickly and efficiently replace the faulty product. But nope. They wanted me to return the heavy, bulky, and completely useless float to them before they'd even consider sending me a replacement. I mean, have they ever heard of customer service? What kind of inconvenience is that for me? And don't even get me started on the packaging. I mean, where am I supposed to find a box big enough for this thing?

Honestly, I'm beyond frustrated and disappointed. I never thought the Frontgate brand would stoop to such poor product quality and service. It's just plain stupid.

In April 2022 frontgate sent me a promotional $50 gift card. I used it to order 6 stozle red wine glasses. Even though they r selling these glasses on their website they repeatedly tell me they r out of stock. Amazon also sells them. I have called and written to customer service w no answers. Because I have changed addresses frontgate changed my order number and date so that it appears that I ordered the glasses this fall rather than back in April.

Item rust inside with safety concern. No resolve with customer service as they informed of a 90 day return policy and 1 year warranty. No offer to provide any resolve with correcting an item that is clearly unsafe for family use. Over priced items that are unsafe and poor quality along with inferior customer service!

I have ordered from Frontgate for years, without incident or complaint. This year is far different. I ordered 5 sets of the Cafe Table/Chairs. My order was so screwed up, I nearly gave up. After finally getting the 5 sets in over 6 different deliveries, my order was apparently duplicated and I had a garage full of extra tables and chairs that I had to arrange to send back. This one simple order took nearly two full months and roughly 8 hours of phone calls to complete and correct.

The final straw for me was today. I ordered $600 worth of bathroom accessories. I received half my order yesterday. I called three different times (once yesterday and twice today) and was given three different answers. The final outcome was that my remaining items would be shipped 12/31/19!

Why would I wait four months for a trash can? Why did they ship out an incomplete set? I had to ask for pre paid label to return the items I have received! Are you kidding me?

The website is still showing a shipment date of 8/21! I told them to change the date as it is deceptive to future shoppers! Check out the Padova collection and listen to the lies they spill! Ridiculous!

Since the merger with QVC, this company has gone to hell. I will never order from Frontgate/Grandin Road again. I will be canceling my Frontgate credit card and having my name removed from the email and mailing list. Ordering from this company is not worth the aggravation!

Shop Frontgate/Grandin Road at your own risk. It's not worth the headache!

Made a purchase with a gift card and paid the remaining with credit card. I needed to return an item and the amount has been placed back on the gift card. I spend $45 over the gift card and the return was $30. Therefore I should have been given a refund on my card. Nope - they will only give me a gift card so now I have to buy something I don't need. Very discouraging. I would totally understand if the amount I paid was not over the gift card. But seriously - I am now held hostage to making another purchase. Poor customer service indeed.

This company has been great in the past. Not anymore. I have had the worst experience ever this summer. I ordered 4 umbrella stands and 4 umbrellas. I am now on my 7th shipment for the stands. The first two were rejected due to damage. They sent me additional stands, some in boxes that were in shreds, some with no box and only a shipping tag.
I have spent hours on the phone with this issue and the resolution is unacceptable. I have to box the four stands I have left. At 130 lbs each and considering I am handicapped, this is something I will have to hire to be completed.
I am shocked at what I have gone thru with my umbrellas but then I ordered a wicker outdoor storage chest that was delivered damaged.

Certainly won't be ordering again from Frontgate.

Front gate sent me a replacement Millie Chest Sunshine due to the first one being damaged by Grandin Road. The chest sent by FG came in worse condition, if that could happen. I did speak to Elizabeth from FG Customer Service. I would give this woman a promotion. She sincerely apologized for the condition of the chest. She referred me to PS/Frongate.com to make a complaint.

I have yet to receive my refund with shipping cost and tax.

Susan Blumenthal
13 Hillside RD
Newtown PA 18940
[protected]@comcast.net

I purchased epicenter tickets 12/14/2019. I paid via lay a way which their site stated secure ticket was included. About 1.25 weeks before my sons fiances grandfather passed. I provided all infornation required and stayed in constans contact. Was lied to, lead on, treated poorly, told not to sell tickers while waiting on answer, and in the end at 5:30 the day before the event was told it would not ne granted. They say because iy wasnt immediate family, but in their terms the ticketholder is any the ticket was gifted so that does make it immediate family. Please look into this and help. I have been forced to file a complaint with bbb, will take to social media md legal actions if required.
Penny earley
[protected]@gmail.com

I have never been so disgusted and dissatisfied with a retailer in my entire life. I purchased an $8, 000 outdoor sofa in April 2018 and Frontgate still has not satisfied my order. They have sent me the wrong piece 3 times now. I have talked to two GMs, one concierge because the other will not call me back, several store associates and I am at my wits end.

I will be lodging a complaint with the BBB and the Attorney General if somebody from the corporate office does not call me back within the next two weeks. And somebody that has the authority to get this resolved.

Gaye Krisantz
[protected]

In the past, I have ordered two Grand Nobel Christmas Trees from Frontgate in 2006 and 2013. Both trees had light and tip failures. My latest tree lasted four years before sections of the lights began going out. I called Frontgate and asked if I could buy additional lights from them and was told that they do not sell lights to customers, and preserve the extra lights for consumers with Christmas trees three years old or less. They advised me to go out and purchase the lights from Lowe's, Walmart, Home Depot, Target etc., I soon discovered that no one sells the exact lights (which is needed on these trees). When I called Frontgate back, I was told that the lights are proprietary to Frontgate and my best bet would be to string my own lights. Really? Why would I spend good money on a tree to restring with other lights? How tacky is that? The tips are suppose to have a life time warranty on them, but Frontgate isn't honoring that commitment either.
Since this issue started I have read hundreds and hundreds of complaints from consumers stating that Frontgate doesn't stand behind their products or rectify any of the issues. I personally believe that corporate executives at Frontgate and the CEO should be made aware of how badly this company is treating their customers regarding defective merchandise. Is it only about the money? Perhaps if more dissatisfied customers join together and make public about this company we can help others avoid doing business with Frontgate. I will certainly do my part and will Never order anything more from them and tell my friends and family to share my experience.