FreshCo review: Disappointing service at ER ( 1 comment)

To Customer Relations:
On the evening of Sat. Nov. 27/21, I was at the Burlington Upper Middle-Walkers Linen Freshco store and, among other things, purchased (or tried to purchase) 6 cases of "Benedetto Passata" which was on sale. At checkout, the cashier informed me that there was a limit of 2 cases, even though no such information existed on the price tag -- the only other information on the price tag, besides price, was "until supplies last". Furthermore, no such limit was specified on the Freshco flyer!
I then asked to speak to the manager. The manager, Amy, argued that the limit condition was indicated at checkout, to which I responded that it should be clearly indicated on the price tag, or at least on a separate sign with the merchandise. Furthermore, it's ridiculous and asinine to expect customers to line up at checkout in order to obtain such information. Despite the fact she agreed with me, she (and her general manager, Robin?) stuck to their limit of 2.

As a business owner myself, I fully understand that this "omission" constitute blatant FALSE ADVERTISING. If it is a genuine error (actually, two errors -- one on the flyer and one on the price tag), then the customer should be allowed to purchase the quantity desired and the error rectified thereafter for future customers.

Since this is not the first time I've experienced similar situations at FreshCo, I'm keen to hear from head administration as to where they stand on such issues.

Sincerely,
Remo De Iuliis

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