Replied
Account suspended
I joined this site since 2017 but didn't put many effort on it until October 2017. I won several bids and finished them with 100% positive feedback from the buyers. I requested to withdraw my first $30 to my moneybookers on Oct. 25th to test if this can work out well. According to the site, we should wait 15 days for the first withdrawl to finish. But I found out with astonishment right today, the 15th day, they suspended my account without any warning and explanation. I added a ticket on their helpcenter, but no answer.
There is no phone number on their website. I googled this number +[protected] but after long time wait there came only a computed voice in Swedish.
I don't understand why they suspended my account without any warning, and right before I should get my money withdrawn.
Also they act as an international firm, they don't even have customer service phone number where english-speaking people can reach and understand and get understood.
I anyway will try to get my money back, because I worked so hard for it, my effort should be respected.
The complaint has been investigated and resolved to the customer's satisfaction.
Users accounts only get suspended if something is done to violate the terms of service; such as posting contact details,
incurring a chargeback or logging in with multiple accounts.
If there is any particular issue you have outstanding, please contact us below;
We have a customer support email at:
customer-support [at] getafreelancer.com
Suspended users can still log into the support system.
Our contact details are as follows for any further followup:
Freelancer.com
Ignition Networks Pty Limited ACN 134 845 748
an Australian Company
5/36 Bayswater Road
Potts Point NSW 2017
Australia
Mailing Address:
PO Box 1121
Double Bay NSW 1360
Australia
Email: legal [at] freelancer.com
We see the ewriterz account issue has already been resolved.
We have a customer support email at:
customer-support [at] getafreelancer.com
Suspended users can still log into the support system.
Our contact details are as follows for any further followup:
Freelancer.com
Ignition Networks Pty Limited ACN 134 845 748
an Australian Company
5/36 Bayswater Road
Potts Point NSW 2017
Australia
Mailing Address:
PO Box 1121
Double Bay NSW 1360
Australia
Email: legal [at] freelancer.com
We've paid out close to US$50, 000, 000 to providers on our site.
If any of the above posters still has an outstanding issue, please contact us.
is particular case.
We have a customer support email at:
customer-support [at] getafreelancer.com
Suspended users can still log into the support system.
Our contact details are as follows for any further followup:
Freelancer.com
Ignition Networks Pty Limited ACN 134 845 748
an Australian Company
5/36 Bayswater Road
Potts Point NSW 2017
Australia
Mailing Address:
PO Box 1121
Double Bay NSW 1360
Australia
Email: legal [at] freelancer.com
This complaint has since been resolved.
We have a customer support email at:
customer-support [at] getafreelancer.com
Suspended users can still log into the support system.
Our contact details are as follows for any further followup:
Freelancer.com
Ignition Networks Pty Limited ACN 134 845 748
an Australian Company
5/36 Bayswater Road
Potts Point NSW 2017
Australia
Mailing Address:
PO Box 1121
Double Bay NSW 1360
Australia
Email: legal [at] freelancer.com
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