Replied
Account suspended
I joined this site since 2017 but didn't put many effort on it until October 2017. I won several bids and finished them with 100% positive feedback from the buyers. I requested to withdraw my first $30 to my moneybookers on Oct. 25th to test if this can work out well. According to the site, we should wait 15 days for the first withdrawl to finish. But I found out with astonishment right today, the 15th day, they suspended my account without any warning and explanation. I added a ticket on their helpcenter, but no answer.
There is no phone number on their website. I googled this number +[protected] but after long time wait there came only a computed voice in Swedish.
I don't understand why they suspended my account without any warning, and right before I should get my money withdrawn.
Also they act as an international firm, they don't even have customer service phone number where english-speaking people can reach and understand and get understood.
I anyway will try to get my money back, because I worked so hard for it, my effort should be respected.
The complaint has been investigated and resolved to the customer's satisfaction.
Users accounts only get suspended if something is done to violate the terms of service; such as posting contact details,
incurring a chargeback or logging in with multiple accounts.
If there is any particular issue you have outstanding, please contact us below;
We have a customer support email at:
customer-support [at] getafreelancer.com
Suspended users can still log into the support system.
Our contact details are as follows for any further followup:
Freelancer.com
Ignition Networks Pty Limited ACN 134 845 748
an Australian Company
5/36 Bayswater Road
Potts Point NSW 2017
Australia
Mailing Address:
PO Box 1121
Double Bay NSW 1360
Australia
Email: legal [at] freelancer.com
We see the ewriterz account issue has already been resolved.
We have a customer support email at:
customer-support [at] getafreelancer.com
Suspended users can still log into the support system.
Our contact details are as follows for any further followup:
Freelancer.com
Ignition Networks Pty Limited ACN 134 845 748
an Australian Company
5/36 Bayswater Road
Potts Point NSW 2017
Australia
Mailing Address:
PO Box 1121
Double Bay NSW 1360
Australia
Email: legal [at] freelancer.com
We've paid out close to US$50, 000, 000 to providers on our site.
If any of the above posters still has an outstanding issue, please contact us.
is particular case.
We have a customer support email at:
customer-support [at] getafreelancer.com
Suspended users can still log into the support system.
Our contact details are as follows for any further followup:
Freelancer.com
Ignition Networks Pty Limited ACN 134 845 748
an Australian Company
5/36 Bayswater Road
Potts Point NSW 2017
Australia
Mailing Address:
PO Box 1121
Double Bay NSW 1360
Australia
Email: legal [at] freelancer.com
This complaint has since been resolved.
We have a customer support email at:
customer-support [at] getafreelancer.com
Suspended users can still log into the support system.
Our contact details are as follows for any further followup:
Freelancer.com
Ignition Networks Pty Limited ACN 134 845 748
an Australian Company
5/36 Bayswater Road
Potts Point NSW 2017
Australia
Mailing Address:
PO Box 1121
Double Bay NSW 1360
Australia
Email: legal [at] freelancer.com
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They have banned my 10 years old account.
They i had $200 in that account.
No security, fraud and scumbag founder and team
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My freelance profile is sign in error occurred to slove the error sir 24.01.2024 09.30pm
Freelancer suspended my account after I sended all the documents for verification.
I have about 400 dollar in milestones. I hear stories here that they steal money. I hope this isnt true. I am sending them all the need documents but every time they say I didnt send it..
Ill keep everybody informed.
Hello sir,
my account has been closed.i am a moin.i want to work here.there have making some mistake by me.i tried to no other mistake are there happen by me.please give me a chance to recover my id back
I have assigned the task to https://creativesolutionsandco.com company over call in pakistan for prepare company profile but after a month and many follow up and advance payment still i did not get my file yet now since 2 weeks no one receive my call nor they are responding of my messages
Hello, my account was closed on the pretext that I violated the terms. They are telling me that they can't do anything. I feel this is unfair for an account that has earned them more than 15000$ as fees.
https://cx.freelancer.com/tickets/1749831
Same case they closed my account and steal my money in it
i cant withdrawn my money and contact the customer
They did not even indicate what I violated, I never violated their terms.
Can you double check it? I know there's something with this. I just created my account and sent them my verification and yet they closed my account for no reason.
Freelancer.com - My account has been closed due to inactivity and not updating my personal documents in my profile. Today I live in the United States. Can you please release or activate my account?
My ticket ID is: OQDZ-1118-XNUD