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HelloPeter.com
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1 5 21 2 HelloPeter.com
HelloPeter.com Customer Support Poor
4 Resolved
17 Unresolved
19% of 21 complaints were resolved
Poor support resolves only 19% of complaints, causing frustration, dissatisfaction, and a lack of follow-ups. Untrained staff at HelloPeter.com can't handle certain situations effectively, leaving customers feeling neglected and unsupported.
19% of 21 complaints were resolved
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Newest HelloPeter.com reviews & complaints

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6:18 am EST
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

I have been with MTN for four years on a sim only contract getting 60G Anytime data and 60G Night express data for 24 months @ R274.02. I was due for an upgrade this month of November. So between the 14th - 16th of November 2023 (Don't remember the exact date) I got a call from a lady who said she was calling from MTN Direct and had some upgrade offers for...

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4:43 am EST
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HelloPeter.com ndeyanawa_travels scammer

Rejoice Samuels from ndeyanawa_travels contacted me in 2020 looking for people to sell @LECRUESET POTS to. she found me on Twitter and DMed me. ASSURED me that all was legit. We did a monthly contribution of r766 per month and as time went on, no pots were delivered but she kept on assuring us all was well.

It came to a point were some members reported her to FNB and her account was frozen until she paid them. We all realized all was a scam when the was a spelling mistake on the pots, realizing the pots were fake, I asked for my money until today, which is 2 years now. She keeps on making promises but on day of payment, she just switches off her phone.

I have all communication with her regarding this situation.

Claimed loss: money 5362

Desired outcome: I want my money back which is 5362

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9:39 am EDT
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HelloPeter.com Financial institution debt restructuring

Please be advised that I received a call from a company called from a Debt Restructuring company - DC Partner for Premium Debt Consulting where they advise to reduce deduction on debit orders for a much lesser amount.

I have accepted the Debi Check Mandate but only realize afterwards that the amount was for much more than I expected. The lady who spoke to me has put me under pressure.

I need to have this stopped before the 20th of the month. I suspect that this is a scam as I contacted the company and no response. Forwarded several emails but nobody contacted me as yet. Please can you urgently assist.

Contact details as follows:- National Call Line: [protected] Tel no: [protected]

Thank you.

My Details:-

Name & Surname -Geraldine Singh

Contact Number - [protected]

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Is HelloPeter.com legit?
HelloPeter.com earns 63% level of Trustworthiness

SAFETY NOTICE: Complaints Board has determined that HelloPeter.com has a very good credibility, and is mostly trustworthy with minor reservations, with a legitimacy rating that is more or less around 63%.

We found clear and detailed contact information for HelloPeter.com. The company provides a physical address, phone number, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Hellopeter.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows HelloPeter.com website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

Hellopeter.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Hellopeter.com you are considering visiting, which is associated with HelloPeter.com, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Several positive reviews for HelloPeter.com have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

HelloPeter.com website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

Our Conclusive Verdict: HelloPeter.com is generally a safe and reliable company to do business with. However, we advise that you exercise caution and thoroughly read all complaints and reviews before providing personal or financial details.
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7:17 am EDT
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HelloPeter.com Tymebank gfd-105813 fraud dispute

I Sifiso Michael Mbambo would like to dispute the outcome of the fraud investigation as I believe it was not done with diligence. Firstly, no investigator contacted me on the matter, though I had explained to the consultants who kept sending me from pillar to post about this matter.

On the 25 August 2023 paid (R917. 04) for fuel at Soshanguve BP station on my way to Limpopo. I did another payment (R855. 81) at Boxer Polokwane. Then I later discover on Saturday 26 August 2023 some transactions (-R897. 04; + R20. 00; -R20. 00) at BP Soshanguve were done during odd hours while I was at Limpopo not even in Gauteng .

I call immediately on the 28 August 2023 to report them matter when I notice such had occurred. I there therefore request it is reopened proper investigation be done.

Best Regards,

Sifiso Mbambo

[protected]

Desired outcome: Refund on the transactions as they double deductions

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1:26 am EDT
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HelloPeter.com Hellopeter

Good day

Hellopeter is biased when it comes to publishing a company "WE Buy Cars" negative reviews. When you have five stars, the review is published, but when you have one star Hellopeter will not publish your review. I tried few times to publish a one star, will not go through. when your review is five star, its published immediately

I bought a car (JK90TW) with WBC on 26 July 2023, with a refundable deposit of R5000,00 which should have been refunded in three days time, Nikita and Jantjies are not responding to my callas and requests

Regards

my email: [protected]@hotmail.com

Desired outcome: Hellopeter to publish my one star review for WE BUY CARS

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8:42 am EDT
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HelloPeter.com Melomed Gatesville

Good day
I need assistance with a complaint regarding Melomed Gatesville
My son was admitted twice in that hospital June last year
March 2023 as well
Unacceptable service
My sons medication was given late
My sons drip he had to be on was not done on time
My son did not received any medication from the paediatric day ward since he was admitted he only recieved medication from the emergency before 8 the morning
His bum was open and red I asked for bumcream the Saturday at 13:00 it only came Sunday late afternoon after I had to check up on the nurses to ask where is the bum cream.
He was not treated on time with his medication he was also given a nose drip in his sleep and the hospital seems to look pass all this negligence
The have bad service unacceptable manners do not have a way of how to treat their patients.
Please assist me with this

Desired outcome: Compensation

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2:23 pm EDT
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HelloPeter.com Hello Peter you are speaking with Herminah Phiri I'm a widow complaining about my husband pension fund my number is [protected]

My husband died in 01 July 2021 I did submit the documents on September 2021

On the 12 of September I did submit the new documents and application I'm still waiting even now HR doesn't give me a reply no update on him

I did try to call at GEPF they told me the file is still at the employer can you please help me Peter to resolve this because I have a kids at university I have to pay the fees for him I'm struggling about that my number is [protected]

Desired outcome: Please help me to resolve my case

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8:56 am EDT

HelloPeter.com Refusal of giving me my documents for uif

I would like to get help from hello Peter, I have a problem with pikitup zondi depophr manager who is refusing to give me all my documents, I need to apply for UIF and there are some documents I need from the company but I've been running to pikitup zondi depot from February till date for my documents. I don't know what to do anymore because now my UIF forms have expired because the HR lady from pikitup is not doing her job by giving me my documents. I really need help from hello Peter to resolve this issue. Thank you in advance.

Desired outcome: I want my payslips and confirmation letter of employment.

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7:57 am EST
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HelloPeter.com Melanie Bishop - Tamarin Bay Travel

Sonja & friends booked & paid in full for a trip in 2020 and Melanie confirmed having paid monies over to service suppliers - only to find out now that she never paid the monies over! When we started following up to find out what is going on, we were informed by ex employees that Melanie moved permanently to Mauritius!

We were never informed of her decision to leave the country. When we tried to get hold of her via Whatsapp, she blocked us. Would be interested to hear from people scammed by her.

Desired outcome: Want the monies back

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5:27 am EST
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HelloPeter.com iWyse

Been trying to register an accident to get a claim number since Saturday. Been put un hold time and time again for over 40 min each time. Spent over 4 hours being put on hold. No Reaction from iWyse.

The service to the call centers is useless. You get put through to department to be cut off.

Policy no: [protected]

Cell No: [protected]

Desired outcome: Service call back. Resolve issue.

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7:24 am EST
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HelloPeter.com Allowing derogatory remarks and info to be placed on their site.

Good day

I have had the occasional remark or comments placed on hello peter regarding myself.

Hello peter have contacted me numerous times since october 2021 asking me to join up with them to improve my image. However when asked how to do this, they do not come back to you other than to tell you, of late, they will assist with three complaints for free I may have filed against me in one month. I have more like had three complaints in ten or fifteen years.
The latest they clump all complaints together dating back many years ago? Clearly looking to get business in a somewhat underhanded manner.

The information they have posted in the past years I would pay their asking price to investigate and they would come back to me stating it was unfair criticism and the content would be removed. However I now see that although paid to be investigated years back and removed by hello peter it now appears on another platform being africacomplaints.com the only way this company could possibly have got this information is via hellopeter. I got an email today 18 january 2022 from hello peter stating I had a complaint against me today. This is in fact old news dates back to may 2020.

Hellopeter constantly put back old news trying to force me to join with them and as I note has been stated on the internet regarding them, if you are one of those that pay to get your reputation squeakly clean through them your company goes from being bad news to being good news. Surely if you are bad you are bad.?

I have complaints that are totally unfounded on their platform. One person in particular, who claims I stole her money when she in fact was refunded, that I did this that and the other to her, when in fact this is a retaliation as a result of her trying to force my hand. I have bred dogs for some thirty years now, I sell my pups with health guarantees, I am exceptionally fussy with how I operate what quality of pup I sell and to have three or so complaints in 15 years all of which are total nonsense.

The other complaint of a person by the name of cheryl moss again a total fabrication of what went down. This person after she cancelled taking a dog of mine, she was refunded however she got a friend of hers details of which I have, phone me up asking me to please sell to her etc, wanted to go back to what it was. She canclled once again trying to force me into doing somethign her way. I can explain it all to you, however hello peter are so busy trying to ruin people in order to feather their own nest this has to be sorted out.

Most unfair to the honest public out there.

Why contactly hound me as they do to clear my name, I would not have an issue at all with my reputation if they did not allow such rubbish to be put out there. Surely this is against the popia act.

I would appreciate your input on this sad state of affairs. It is clear they target me to attempt to make money out of me. I have a very high ranking website clearly the reason for it.

They said I am welcome to send in the complaints however having done

At come back and say nothing wrong with what was said? They have no proof of what was said being the legit honest truth in the first place.

I thank you in advance. I am not going to go back to them, they are a total waste of time.

Desired outcome: THEY MUST REMOVE ALL CONTENT AND STOP PUTTING IT BACK ON FOR YEARS AFTER THE INTIAL COMPLAINT, ONE is YEARS OLD NOW.

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12:27 pm EST
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HelloPeter.com UIF Payment not received, poor system

My name is Mbuyiselo Eric Matsebula

UIF case number: case : 40001015783

I have applied for my UIF in July 2021 online, only to be told in September after calling your call Center that I needed to forward documents.
How is it that the website where you apply doesn't have the enabler to attach documents, and why is the information incomplete and only after calling the call center you given the email where you need to forward your required and relevant documents.

I got my 1st UIF paid on the 2nd of November, discovered late through call center that I need to do continuation of benefits. on the 1st of December I applied using continuation of benefits, I got an SMS that read "Your application would be processed within 5 days. today is the 29th and status is"Sent to paymaster".

I decided to go to Department of labor in Boksburg CBD on the 23rd December and was told through the security I need to sign there. the staff doesn't time to interact and explain to us, is this not part of their duty? why make us talk to security not even get into the offices talk to staff? I filled a form and was given a duplicate form to take home, to fill in and bring back on the 27th January. Mean time December no payment was made.

Given the above its clear the system is so poor inadequate and meant not to assist, but to frustrate and discourage us from requesting access to money we contributed so it assist us during our time of need. I have in the process made more than 6 calls to your call center without tangible solution other than they are escalating and nothing over happens. I'm still without my December benefit.

I don't know what else to do

Regards
Mbuyiselo Eric Matsebula

Desired outcome: Need to have my benefit paid

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Andreo01
Boksburg, ZA
Oct 25, 2022 10:05 am EDT
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Also lodged a claim at UIF online in October 2021. Every week phoned the Call Centre. Also asked for supportive documents. Always the ticket is sent to the correct department for resolving. It is a year now. Keep on following up and e-mails. Still it is sent to the correct dept for assessment. How long still do I have to wait.

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12:27 pm EDT
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HelloPeter.com Discovery healths shocking service

On the 29th of May my son had to have Covid test as he was in contact with a covid child in his class. I paid cash at Lancet that day. I then sent through documents to claim back my money from Discovery I have called un countable times hung on forever or I get cut off then I email because they keep claiming Lancet provided the incorrect codes Lancet then re issued me with an invoice with the correct codes I have emailed such a scary trail of emails and I get told Lancet was paid again but it's been escalated and I would be refunded the nothing happens agents promise to call me back straight away and the agents just never get back to me. I need my money refunded to me I can send all the emails it's disgusting.

Desired outcome: My claim to be refunded it's almost been 3 months

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9:03 am EDT
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HelloPeter.com False advertisement to sell fnb aspire gold cheque account

I opened an account with FNB, it was a Gold cheque account called Aspirer through a sales agent, upon opening this account i was informed that as soon as i have switched my salary into it, I will receive R1000 paid into my account which has not happened yet

My salary went in on Friday the 23rd of July, I emailed [protected]@fnb.co.za asking about the promotion and there was no response from her. I left the matter until Tuesday the 27th of July hoping i will get a response from FNB but none, I called their call centre number [protected] and i sent from different departments and nobody wanted to account on this promotion which suggested to me that this was false advertisement from them to catch clients.

My name is Nhlanhla Mpofana [protected]) contact number [protected]

Desired outcome: Pay the promotional funds into my account as promised

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8:33 am EST
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HelloPeter.com False reporting

We had a complaint against our company, Chadan Management Services (Pty) Ltd, based on false information. Iconnect (Yolandi J) bought 2 popcorn machines through our company (agents) - one popcorn machine was sent to Capetown and one machine was for their Johannesburg office. The Capetown machine was bought several weeks before the Johannesburg machine. Iconnect contacted me a few weeks after the sale and complained that the doors were cracking around the hinges. We asked her to send us photos of the cracks and the popcorn machine and I was of the opinion at the time that she received the wrong popcorn machine. It was later established with the supplier that the popcorn machine was the correct machine and from time to time the designs slightly differ. We collected the popcorn machine and replaced it with a brand new popcorn machine without any retaliation as we as a company adhere to the Consumer Protection law of South Africa. Iconnect then insisted that we replace the machine in Capetown also to look the same as the brand new Popcorn Machine they just received. The Popcorn Machine in Capetown was in use for 3 months and there was no complaints. A week later, the machine developed cracked doors around the hinges. We offered to replace the doors FREE of any charge which offer they have not taken up with us.

We deal in equipment we sell on behalf of suppliers. All our products carry a 6 month warranty and in subjected to the Consumer Protection Law of South Africa. Iconnect (Yolandi J)made a scathing report to Hello Peter and blatantly lied about the service and our replacing the popcorn machine with a brand new popcorn machine. Hello Peter never once verified the information to be correct but went straight ahead and published it. After threatening Hellopeter with legal action, the bad reviews have been removed off Hellopeter, but we picked up the bad article on google. Hellopeter further refers to our company as "Company do not respond" - to respond we have to pay extortionist fees. We sent through an email to Hello Peter to complain about the fact that we were not provided with a suitable platform to respond to the spurious and untrue complaint against us and that if it is not removed we are going to take legal action. Hello Peter is not interested in consumer complaints or justice for the consumer, they are only there to make to line their own pockets as the cost of ruining small businesses in South Africa. They want to keep us hostage over a false report. If Hello Peter were a reputable consumer rights campaigner as they claim to be they would check the veracity of the complaint with the supplier before they publish the complaint which ranks high on search engines and has a negative effect on the supplier and/or at the very least offer the supplier the opportunity to respond for free.
I will not be held to ransom by Hello Peter over a false report. Hellopeter needs to know that when he publishes a false report and did not check the facts there is legal implications and that they can be held responsible.

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Update by Chadan Management Services
Jan 31, 2019 8:56 am EST

We had a complaint against our company, Chadan Management Services (Pty) Ltd, from a person Ashleigh C. We do not have or had or dealt with a client called Ashleigh C.

His/her complaint is that drawings were submitted and that we have not manufactured the canopy as per the drawing. We have also tried to trace the this client through our drawings on file, but found none on our system.

Hellopeter again never once verified the information to be correct but went straight ahead and published it. After threatening Hellopeter with legal action, the bad reviews have been removed off Hellopeter, but we picked up the bad article on google. Hellopeter further refers to our company as "Company do not respond" - to respond we have to pay extortionist fees. We sent through an email to Hello Peter to complain about the fact that we were not provided with a suitable platform to respond to the spurious and untrue complaint against us and that if it is not removed we are going to take legal action. Hello Peter is not interested in consumer complaints or justice for the consumer, they are only there to make to line their own pockets as the cost of ruining small businesses in South Africa. They want to keep us hostage over a false report. If Hello Peter were a reputable consumer rights campaigner as they claim to be they would check the veracity of the complaint with the supplier before they publish the complaint which ranks high on search engines and has a negative effect on the supplier and/or at the very least offer the supplier the opportunity to respond for free.
I will not be held to ransom by Hello Peter over a false report. Hellopeter needs to know that when he publishes a false report and did not check the facts there is legal implications and that they can be held responsible.

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Sharlene Bowles
East London, Eastern Cape, ZA
Aug 02, 2021 4:17 am EDT
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I SENT A PARCEL TO CHINA USING POSTNET ON 1 APRIL 2021. WHEN QUERING ON THE 28 JULY 2021. I GOT TOLD THAT THE PARCEL IS LOST. NO REFUND, NO EXPLANATION. ONCE THE PARCEL REACHED THE UK, ON 24 APRIL 2021 AND WAS SENT TO CHINA - LAUREN AT REMAIL IT [protected]) WITHHELD INFO, SHE WASNT PREPARED TO GIVEN TO ME THE DETAILS AS TO WHICH COMPANY DISPATCHED THE PARCEL FROM THE UK ... MY QUESTION IS WAS THIS A SCAM? PLEASE CAN ANYONE ASSIST ME.

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2:40 pm EDT
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HelloPeter.com Extortion scam

This 'customer complaints' website is a cleverly designed in such a way that online users may complain, slander and effectively say whatever they like about any business to their hearts desire whether it be true or complete lies. There is nothing preventing any vindictive person to lodge complaints against a company just to cast some negative online publicity.

The poor business being complained against then has to pay in order to have the privilege of responding to the complainant, this is blatant blackmail and shocking that it has gone on for so long. If the business does not respond they then get categorised as a "business that does not respond" which intimates that the company does not care, when in fact it really just means "we will not be bribed".

Companies that are in fact paying this website are giving in to this blackmail, what does this say about such companies? I would me very cautious before dealing with a financial company for example that happily pays blackmailers.

Its disgusting that the consumer protection act does not have a say in this or do they not care? This is purely a forum for any disgruntled person to have a outlet to slander without being held accountable and then the clever website owner offers to make it all go away...but yes at a price...

Complete bribery and I wish someone of authority would actually take action on this

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3:57 am EDT
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HelloPeter.com False reporting - legal extortion

Hello peter is not the consumer watchdog they portray, instead it is owner Peter Cheales' personal cash cow to legally extort money from companies.

We had a minor complaint against our company Earth Africa Curio when a private consumer Chris Scott from Cape Town, tried to sneak through the back door and buy on a wholesale basis. He complained that the products were poor quality - what a crock! We deal in African products www.earthafricacurio.com and all our products are handmade and so will never be perfect, they also carry minor scratches etc, which is the very nature of African Arts and Crafts and the reason people from all over the world collect these curios. When he complained we asked him to return the products for a full refund inclusive of return transport costs. We never got the products back even though he said he sent them twice, this is an issue he needs to take up with the Post Office and not blame Earth Africa Curio for bad service. Eventually after numerous phone calls from him asking if we had received the goods we decided to refund him anyway which we did as the value was small and not worth the irritation. Chris Scott sent a scathing report to Hello Peter and blatantly lied about not receiving the refund and left out more info than he put in. Hello Peter never once verified the information to be correct but went straight ahead and published it. We picked up the article on google six months later and when we tried to defend ourselves on Hello Peter we found that we had to pay extortionist admin fees (sic). We sent through an email to Hello Peter to complain about the fact that we were not provided with a suitable platform to respond to the spurious and untrue complaint against us. They in turn contacted Chris Scott who stuck to his story that he had not been refunded - WE HAVE THE BANK TRANSFER TO CHRIS SCOTT TO PROVE WE HAD REFUNDED HIM IN FULL INCLUSIVE OF TRANSPORT COSTS, even though we still have not received the so called "returned goods" more than six months later.
Hello Peter is not interested in consumer complaints or justice for the consumer, they are only there to make money, their method of business is tantamount to blackmail where they make you pay them to defend yourself even though you may be totally innocent. If Hello Peter were a reputable consumer rights campaigner as they claim to be they would check the veracity of the complaint with the supplier before they publish the complaint which ranks high on search engines and has a negative effect on the supplier, or at the very least offer the supplier the opportunity to respond for free.
I will not be held to ransom by Hello Peter and pay blood money to defend myself, instead I will spread the word through all social media platforms to inform the world of just how miserable and corrupt they are.
Since this incident I have researched Hello Peter and found a lot of other companies / people accusing them of nefarious business practices... please follow this link: http://www.earthafricacurio.com/information/hello-peter-cheales-earth-africa

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Belleville
Belleville
Cincinnati, US
Apr 29, 2013 3:56 pm EDT

I would however not form part of the initial transaction since I don't have the 100K shares that were required. He however thinks there will be a second transaction in that the buyer collects the smaller positions at a lower price.

Belleville
Belleville
Cincinnati, US
Apr 29, 2013 3:55 pm EDT

I have spent hundreds of dollars on both the US and the UK sites, and I have gotten many of my family and friends to join as well. I also watch the offers like a hawk to time my purchases. This morning, I received an e-mail promoting $40 off with promo code 40CUSTOM.

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We had a minor complaint against our company Earth Africa Curio when a private consumer Chris Scott from Cape Town, tried to sneak through the back door and buy on a wholesale basis. He complained that the products were poor quality - what a crock! We deal in African products www.earthafricacurio.com and all our products are handmade and so will never be...

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HelloPeter.com Allows competitors to place defamatory comments on their site

HelloPeter.com allows competitors to place complaints on the site & will not remove them.
This competitor has being "doing the rounds" with guns blazing & we know who they are!

This is the second time that HelloPeter.com have done this, the 1st time the complaint was removed because the criminal had left the country (lawyer traced the criminals for us) and the complaint feel away after 3 days.

The criminal stole a laptop from us and used Hellopeter to rush us.

We had a complaint put in by a competitor, and HelloPeter couldn't care less even though we can prove our case beyond any doubt, which I can send to them. It is not even service related, it is a complaint written about a stats site rating competing companies against each other, it has nothing to do sales or anything related to service at all. It is a defamatory complaint. A cheap shot by a competitor.

All they do is send the email to the competitor who just has to say "its true" and they keep the defamatory content on HelloPeter.

HelloPeter should attempt to be more honest in their dealings and not conspire with competitors & thieves based on twisted stories.

Money is more important to HelloPeter, it is not about service at all, like they profess to uphold!

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HelloPeter.com Removed all information from website

I saw a complaint about someone who did not get "special all-night" services from a lawyer from niselowlaw.co.za in Johannesburg, from what I recall. I remember the site, it is the one with all the babble about the laws.

I am very disappointed that HelloPeter seems to edit "company" answers and it now says "Edited by HelloPeter" .
The answer was pure classic.

Here we have a lawyer doing very illegal stuff, paying a hell of a lot of money (R3500) to do it, then the pro running off with his money before he does it (twice), and then after all this complaining about it.

Was a lawyer, all he needs to do is write a lawyers' letter to the "service provider". Why is he using this extortion site?

A dirty lawyer on a dirty site like HelloPeter is like the left hand washing the right hand! Who would have guessed the two would be compatible?

Very Disappointed at HelloPeter (The Internet Trolls)!

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