Freelancer.com

Hi Grimees. My name is Max and I work for Freelancer.com. I regularly visit complaintsboard.com to help users with their concerns about the site and I came across your post here. I would like to assure you that Freelancer.com does not create fake accounts/contractors. We are not in the business of defrauding people of their money. We always encourage users to resolve disputes between themselves but we offer our Dispute Resolution Service as an alternative of last resort should the parties are unable to reach agreement.
I would like to help you. Please send you username to max@freelancer.com and I will assist you with your account concerns. Thank you and we hope to hear from you soon.

Hi TD;
Did Max ever reply to your e-mail? it's been 2 months now and am still waiting for a reply I wonder if Max even exist.

Thanks

Hi tdsolomons. My name is Max and I work for Freelancer.com. I regularly visit complaintsboard.com to address user concerns about Freelancer.com and I came across your post here. We appreciate the feedback. It is unfortunate this has happened to you. I'd like to help. Please send an e-mail to support@freelancer.com or max@freelancer.com and we'll assist you with your account issues. Thank you and we hope to hear from you soon.

I would like to tell my experience. is when a fake employer accepted all bids, and no response for the project. But freelancer charged fee deduction of the percentage from the project price., freelancer can charge fee.., but the employer should pay for the milestone. then we can pay the fee, but for fake employers, and dummy employer, we are getting burning our pockets with the fee.

I hope its a bit hard.. and suffering like this.

Hi Loushen. My name is Max and I work for Freelancer.com. It is unfortunate that this happened to you. Freelancer.com will only close accounts if the user has committed serious infractions. Be assured that Freelancer.com meticulously reviews all of the transactions and records before making this decision. If the closed account has funds in it, be assured that these will be returned to its funding source. I'd like to help. Please send an e-mail to support@freelancer.com or to max@freelancer.com and we'll assist you. Thank you and we hope to hear from you soon.

Almost same story with me.

Freelancer.com is a big lie and scam site which is non profitable!
damn Freelancer.com damn Scamers.

@AllAboutPrinciple. Hello. My name is Max and I work for Freelancer.com. I regularly visit complaintsboard.com to address user concerns about Freelancer.com and I came across your post here. We appreciate the feedback. I'd like to help you. Please send your username to max@freelancer.com and I will help you resolve your account issues. Thank you and we hope to hear from you soon.

I am at Freelancer for last 5 years. Completed tens of project, and earned them a tons of money.
Last job was for $500 sum, where Freelancer immediately taken their fee of $45, and I did a job, and client just refuses to pay me.
I've contacted Freelancer stuff both on life chat, both on the ticket. Some said to me that all they can do is sent a mail to client to pay me. Some tells me if I have a proof that I did a job, I should send them. I did that (proof from skype that client agreed to pay me, and also a finished work), and nobody cared to even download that. They keep closing my tickets, like the matter is solved, and it's not.
This is the WORST support on any Freelancer site. Why they take fees if they can't protect me?

I am willing to join lawsuit with Biveide, he can just leave a contact here, and appart from lawsuit I am willing to start some sort of campaign to warn people about this site.

Best regards,
Bobi

The worst customer service as well.

i agree with the Biveide, freelancer.com is the one of the worst site for freelancers as well, if you need a job you have to invest 5% of money advance to freelancer.com with out worrying about employer will pay or not. if you are awarded 5000 USD project, you have to pay 250 USD to freelancer.com at beginning of job if employer cancels the project in next hours, you lost your 250 USD. it is a most stupid concept i never seen on other sites, please please please avoid using freelancer.com. I am a employer/Freelancer in freelancer.com with good reputation. if i get any project more then 1000 USD i will call my client to Elance. and Freelance.com introduced new fees extra 5% while you bid, the only good news is, this will be deduced once employer pays

Hi Biveide. It is unfortunate you feel this way about our site. It is possible to get your milestone payment back through our Dispute Resolution Service. You won't need to pay for the 1st stage of the arbitration. If the freelancer doesn't respond to the Dispute within 4 days, you'll get the milestone payment immediately. You will only need to pay the fee if your dispute goes into the final stages of the arbitration.

You can also get a project fee refund. You can file a ticket and ask for a project fee refund for the uncompleted project. Our Support Teams will work on the request and do their own investigation. Once they’ve established that the freelancer doesn't want to continue with the project, we will release the refund. We would really like to help. If you have other account concerns, please send an e-mail to support@freelancer.com or to max@freelancer.com and we'll help you resolve them. Thank you and we hope to hear from you soon.

@Humble_A. My name is Max and I work for Freelancer.com. We appreciate the feedback. It's unfortunate that you feel this way about the site. I'd like to assure you that our phone verification procedure is part of our continuing commitment in keeping our marketplace safe for all users. I'd like to help you. Please send your username to max@freelancer.com and I'll help you resolve the issues around your account. Thank you and we hope to hear from you soon.

I hired a freelancer name aslanyanartak2 to build a website. I set of a milestone payment of $40 dollars to be release when half of site was completed and reviewed and I have yet to have that obligation met. The remainder would be paid upon site completion by aslanyanartak2 (The Freelancer) has failed to deliver completion of half of site for review and instead sent me to a web design sample link which only showed an basic word press theme that in no way reflects the requirements to receive milestone amount that he has the nerve to request to be released. Freelancer need to screen these fly by night Freelancers who represent their business in a negative light. I am very unhappy with this experience and most likely will never use Freelancer ever again

Hi there,

Today is September 3, 2017. I need to complain about Freelancer.com

I am a freelance writer and I have subscribed to Freelancer.com. Today, they were crazy as I have received nearly 10 identical emails from them about the winner of a competition. Obviously they were sent by robots. Can you imagine how disturbing it is if someone sends you 10 emails within a few hours and the contents are exactly the same.

It has wasted much of my time reading their emails but I cannot block it as I am still working on this platform. Anyway, a very terrible experience and I hate it.

I want to let you know about it.

Jimmy

After I earned some money... they blocked my account and says that verify yourself by submitting either id card or passport or driving licence. I provided my id card... it was in urdu... they said they cant understand it... then I provided my passport... which was in english.. they are now saying me that provide another id card... any govt issues more than one id card?
Their policy says provide either passport or id card... I provided both... they dont say provide in english... anyhow my passport is in english and it works in entire world except freelancer.com. they are teasing me since a month... they want to kick me out empty hand...

As I read about the so many complaints of people who had lost their earnings from using freelancer.com, I feel relieved and feel lucky because compared to most of them I didn't lost so much, just a significant amount of time and a few $. anyways, I was hired by two employers; one suddenly cancelled after accepting the milestone and even had the guts to leave an obnoxious comment which I was charged $ for nothing, the other one I was able to finish the work but the employer didn't want to release my request for the milestone which prompted me to file a dispute and which of course I was charged $ for another project for nothing (I actually used the site to make some cash not to lose some). so my advice to the people who haven't experienced anything like this yet is "to trust no one" even freelancer.com, as a freelancer you have no security and for as long as they get the $ project fee, all they can do is send you e-mails with no concrete solution to your problem... well, for me I just closed my account and will never ever think of going back and go on with my life. I just hope someone will read this and learn a thing or two from my experience, that's all.

They are cheater, they didn't review the projects published correctly and here is what happened with me, as they deducted USD 350 from me after the employer paid to me, as they had a problem with projects kind, which they didn't close before starting to bid on. that wasn't sufficient for them, but also they deducted their commission from me and rejected to provide to me.

They are cheaters with all of the mean of the word.

Hi everyone,
Agian freelancer.com is doing his best to prevent to give back my money. with a quick search I realized that almost no one is happy with freelancer.com becuase they create so many trobble when they should realise the money that you've earn.
5days a go my client pay the project fee that i've done for and according to the freelancer.com's notification which said it takes one or 2 days to recieve your money on your paypal I waited for 2 days. but after 5 days waiting nothing happend and as I contact with the freelancer.com's support desk they told me I should wait till they finish the review which was supposed to be finished in 2days not more. and they don't respond me any more after 5 days! they do what ever they want. they dont repect the deadline and users rights.
How can I take back my money from them?
Even on facebook page they closed their wall to prevent complains of users appear there. they are really irrisponisble.

I planned to write this letter to Freelancer.com but I could not because they have closed all doors of communication by suspending my account and demanding to pay me the amount they lost to a fraud due to their own foolishness. The letter intended to them is posted below.
“Sir,
I have communicated with you a number of times before. You were deceived by one of my former employer. As per my chat with your representative I learnt that he paid you through a stolen card. You could not catch him but, however, have recovered the money you lost on account of your own stupidity by withdrawing $10.00 (out of the $15.00 he owed you) I left in your custody.
I do not understand what sort of justice this is. I had paid $5.00 earlier while accepting this job as my commission to you. You withdrew by force $10.00 without any prior notice from my account as I mentioned above and now asking me to pay me further $5.00 to square off your remaining loss although I was no way involved with the issue between my employer and you. In simple words, you are trying to recover your loss from a contract you made earlier with a third party in my absence by snatching my money I kept with you in good faith and further have suspended my account for creating pressure to realize more.
You never tried to understand my situation. I made a bid for 30 articles but received order to write 5 articles only. I wrote them all to the employer’s satisfaction, paid $5.00 before as commission to you while accepting the job, paid $10.00 again because of your client’s default and you are still claiming another $5, 00 to square off your own loss by suspending my account. In simple words, although I am innocent but so far has been penalized by $15.00 for accepting and writing 5 articles, my account has been suspended and I am not able to bid and earn anymore and furthermore, you are asking to deposit a minimum of $10.00 more— but what was my fault, you entered yourself in to an agreement with a fraud in my absence?
You have barred me from logging in and bidding. In spite of all these, I wrote you before, I will still make up your loss but please allow me to make bid and earn.
Your representative told me before the suspension of account, as soon as you will be able to resolve the issue with your client you will return the money you have recovered from me in his absence. But will that ever happen?”

Horrible customer service. Requested help with a refund and got no reply to an email. Tried their online chat -- which they say is currently available -- and can't get any acknowledgement that anyone is even there. Numerous attempts, for extended periods of time. They have a Code of Conduct on their site for others to follow, but don't seem at all concerned about being ethical themselves.

BAD! BAD! BAD! Thieving off their users any way they can. Seriously? Suspend an account for being negative (-.24) in an account? 24 lousy pennies?! Yes, 24 cents?

Withdrawls to your bank account, paypal, etc, are cancelled for no reason? They try to blame PayPal like we are stupid and wont call PayPal? PayPal confirms there was never an attempt to deposit anything in that time frame? WOW...what a buncha crooks! Just gives them more time to sit on the money...Or, OR...maybe they dont even have the money to deposit?

@Narinderverma - Any consequences with that negative balance until 2017 ?

Hi AlexMz. This is Max from Freelancer.com. We appreciate the feedback. Be assured that we value all of our users, whether they be employer or freelancer. As always, we will continue to improve on the work that we do to serve you better. Should you have further concerns or enquiries, please send an e-mail to support@freelancer.com or max@freelancer.com and we'll address them immediately. Thank you.

Yes its true, Please check my profile I a very old user of this site, More than 75 reviews, 5 star rating and won 17 contest, but I have to say that they are stealing designers money.
This is to aware all provider about freelancer.com fraudent behavior.
I won few contests on freelancer.com recently
http://www.freelancer.com/contest/contest.php?project_id=6930
client paid me but, freelancer.com not allowed me to withdraw the fund to my bank saying that client's details are not verified.
My question is why don't freelancer.com verify these details before any one posting the job. once someone posted a job and I worked on it and now I'm unpaid for done work. Is not it cheating.

2nd one
https://www.freelancer.com/contest/contest.php?project_id=9519
I participated in this job after checking that client details are verified. His email, profile and payment, all are verified.
I feel that I will get money for this contest. I won and client paid me. I withdraw some money into my bank account. Now freelancer.com Reversed All Prize Awarded and my account is showing negative balance.
They also closed his account So that I can't communicate with him and deleted the contest to end all possibilities to communication with him.
I honestly worked on contest and need money for done work. if a client is fraud than Freelancer.com is responsible for this. I will not pay for negative balance. Instead I will love to leave the freelancer.com and soon you will realize that this kind of behavior by freelancer.com will lead to close this website

As a freelancer with 5.0 stars rating and almost 30 reviews I agree - freelancer.com's politics and terms are awfull for freelancer. I've been decieved by employers few times, losed money, time and reputation, but in terms of this site - it's normal and my fail only.

Hi Oddey. My name is Max and I work for Freelancer.com. I regularly visit complaintsboard.com to address user concerns about Freelancer.com and I came across your post here. It is unfortunate that you feel this way about our site's services.We work hard to offer the best customer service we can and look to improve it on a continuous basis. Be assured that we've taken note of your feedback about our services. If you have any account concerns or issues, please send an e-mail to max@freelancer.com and we'll address them immediately. Thank you and we hope to hear from you soon.

i am having same issue, with no reason...i have send them over 15 mail but no answer...this company is not trustable anymore...

I have been working with Freelancer.com for last 10 years. I am shocked and feeling devastated after I got my account suspended day before yesterday. I got the reason that 3 clients in the period of last 1.5 years have been unhappy. And that we were absconding. But its not the case ever. We have delivered atleast 10 + projects in last 1.5 years with very good reveiws from clients. And in fact out of these 3 clients 2 were given out of way helps at 20 + occasions and modules. 1 of the client case we can agree, that we were not able to match the frequency. And now even out of those 2 whom we supported more than 20 times post delivery, we are helping the 1 since yesterday with free modules and deliveries. And we are not charging too, because freelancer.com wants us to give free service to them.

We are writing and sending multiple messages to support and we are now not getting any response. We have NEVER SCAMMED money from any client and we are being treated like so badly, just because of those 3 issue, where our fault was about 0.00001 % or less. And infact our fault was we kept giving clients the space to keep asking us more and more and we gave them that.

Our whole team is so much feeling devastated that, we dont have words for this.

This is live partiality in front of our eyes. Our complaints are never considered right, even we are working for 10 years and never scammed or mis behaved with anyone.

In fact, we reported violations by clients and made couple of clients from outside to come to the site and give project there. We billed outside clients on Freelancer.com. Our Honesty and feel good towards Freelancer.com is hit & broke so badly by suspending account and on mere allegations and NO PROOFS of any wrong doing!

We always have looked for a safe environment. And had been feeling the same on Freelancer.com in last 10 years. But it seems the new management dont care for anything. And in fact never responds after giving the verdict!

Here is the trail of what went on:
+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

from: XXXXXXXXXXXXXXXXXXXXXXXXXX
to: "support@freelancer.com"
date: Fri, Sep 19, 2014 at 6:31 PM
subject: Project Client: AliDhaif
mailed-by: gmail.com

Hello Support

An client ( AliDhaif) whose works were done in last year 8/12/13/ And then we gave them Free Of cost Support for 3 months. And then they said all Ok.

Now they are back after months and asking for some works done. And we said, there shall be charges for that. They saying, they want it to be done in the same project contract.

How is it possible ?

Please advise. They are saying they will chargeback money!

its Ridiculous!
++++++++++++++++++++++++++++++++++++++++++++++++++++++++

from: Freelancer.com Support
reply-to: support@freelancer.com
to: xxxxxxxxxxxxxxxxxxxxx
date: Sun, Sep 21, 2014 at 6:35 AM
subject: [#IJE-[protected]]: Project Client: AliDhaif
mailed-by: freelancer.com

Hi,

Thank you for writing back to us.

We fully undertand your concern with the project. However, it is best to communicate with your employer first to discusss any amicable settlement on this. We hope all projects will be successful on the site. The success of the project depends on how each party communicate with each other. We encourage you to try ans reach out to them to come up with an amicable settlement.

Should you need any further assistance, feel free to contact us again.

Sincerely,
Aidan M.
Freelancer.com Support

e: support@freelancer.com
w: http://www.freelancer.com

++++++++++++++++++++++++++++++++++++++++++++++++++++

from: xxxxxxxxxxxxxxxxxxxxx
to: "support@freelancer.com"
date: Mon, Sep 29, 2014 at 12:25 PM
subject: Re: [#IJE-[protected]]: Project Client: AliDhaif
mailed-by: gmail.com
Hello Adian

Thanks for writing again.

But we did replied the person and we did do, two more Fixes to make it Co-ordial relation, as you wanted and to make it amicable.

But if you want us to give free services always to clients post deliveries for lifetime and for FREE, please include this in your policy too.

And make it acceptable by everyone.

Because, if we keep on providing free services always, then I am not sure, how a project will be completed and freelancers will make money ?

Please advise.
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

from: Freelancer.com Support
reply-to: support@freelancer.com
to: xxxxxxxxxxxxxxx
date: Mon, Sep 29, 2014 at 12:41 PM
subject: [#IJE-[protected]]: Project Client: AliDhaif
mailed-by: freelancer.com
Hi there,

Thank you for contacting Freelancer.com Support.

We understand that you are having an issue with the employer. However, we still encourage you to contact the employer and try resolving the issue regarding the project. Note that this is important since this is the best option to get a resolution on the issue. We suggest contacting them and inform them of your concern.

If you have more questions, feel free to contact us back.

---
Sincerely,
Mervin
Freelancer.com Support
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
from: xxxxxxxxxxxxxxxxxxxxxx
to: support@freelancer.com
date: Mon, Sep 29, 2014 at 12:43 PM
subject: Re: [#IJE-[protected]]: Project Client: AliDhaif
mailed-by: gmail.com

My dear friends!

We did it!

We solved two issues to free of cost.

Now what you want us to do?

Keep giving them everything for Free?

If you will say so. We will do it.

Please advise.
+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

from: xxxxxxxxxxxxxxxxxxxxx
to: "support@freelancer.com"
date: Mon, Sep 29, 2014 at 11:29 AM
subject: Account Suspended
mailed-by: gmail.com

Hello.

My Account is suspended.

May I know the reason please?

Thanks.

++++++++++++++++++++++++++++++++++++++++++++++

from: Grady C.
reply-to: support@freelancer.com
to: xxxxxxxxxxxxxxxxxxxxxxxxxxxx
date: Mon, Sep 29, 2014 at 1:55 PM
subject: [#XPM-[protected]]: Account Suspended
mailed-by: freelancer.com
Hi Saurabh,

Thank you for contacting Freelancer.com Support.

We received multiple complaints from different employers for different projects. You have been absconding, asking for upfront payments, and delaying the project completion even after receiving the payments for the projects.

You may refer below for the details:

Project: Build a website accordingly to specs
ID: 5143293
Project: Travel Platform Website
ID: 4337963
Project: Drupal Site Development
ID: 4363026

We do not tolerate such behavior in our site, and we impose a zero tolerance policy to anyone who will bring the marketplace into disrepute. Thus, a suspension was imposed in your account.

Let us know if you need further assistance.

---
Sincerely,
Grady
Freelancer.com Support

+++++++++++++++++++++++++++++++++++++++++++++++++++

from: xxxxxxxxxxxxxxxxxxxxxxxxxx
to: "support@freelancer.com"
date: Mon, Sep 29, 2014 at 2:07 PM
subject: Re: [#XPM-[protected]]: Account Suspended
mailed-by: gmail.com

Dear Grady

Yes, I accept your words.

We have done many projects in this time period and have recieved very good reviews and couple of bad too.

But we never have ran away with money.

We totally respect the poilcy.

And we always are abided by it.

Coming to the project:

Project: Build a website accordingly to specs
ID: 5143293

The client gave the project. We did the project. We did extra steps and then he wanted further works. Which was not possible after Delivery and Free support period. We discussed and told additional charges for the same. And they said, they wont pay. I said fine. Then I contacted support on the issues. And I was being advised to solve amicably. I again accepted it and then further agreed to work on it.

Later we did the FREE works. And he got the site on his server.

I understand this led for wrong relation and he gave bad review, And we too gave the same with our end of story. And you will agree, Reviews are not visible before both of us leave it. So I posted by end of story.

Project: Travel Platform Website
ID: 4337963

The clients Ali Dhaif, is a very nice person. We worked with him And all is well till last 2 weeks. The site was delivered 9 months back. And we kept of providing further support too.

Now he wanted some additional works. We said money for that. He said no.

But IF YOU WILL INSTRUCT WE WILL DO THE FREE WORKS FOR HIM to make YOU ONLY Happy!

BUT our relation was very good with the client.

Project: Drupal Site Development
ID: 4363026

Honestly I dont have words to explain this project. Sometimes I thnk couple of clients dont give us project. They give us some disease and want us to suffer with them This was a bad one.

And I wont accept the charges of this client at all. He was a BAD PERSON.

Gary,

We are working since 10 years. We make good, we make bad. We try to keep it good.

If you have a checking system, you will see, atleast 100 times I have told clients not to violate rules.

I never ask funds out of way. Every time on delivery or before delivery.

ALSO I HAVE NEVER BEEN ABSCONDING. IF I WAS BEING, then so many projects we are doing and making clients happy.

I am sorry for any problem And I will look forward for you to a help to get this issue solved

I will do my level best to KEEP GIVING FREE WORKS on the WILL OF FREELANCER.COM to clients, even the client is bad.

Because this is my bread and butter.

Kindly advise.

Thanks.

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

from: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
to: "support@freelancer.com"
date: Mon, Sep 29, 2014 at 3:02 PM
subject: Re: [#XPM-[protected]]: Account Suspended
mailed-by: gmail.com

Dear Grady

I have couple of things to add here:

1. For the project 5143293, the client Sasha, asked us to couple of more things not from the actual scope. To ensure what we did extra, we can send you the emails and screenshots. And we always try to ensure to get good reviews from clients.

For this only, we did extra works without asking any extra money. And in the FEAR to not get bad reviews.

But clients take advantages of this. And in this scenario we didnt get a rightful payment. Can you please advise, what should we do ?

2. For project: 4337963

As I mentioned in my last response, client has been extremely good. And we also liked working with him.

Our only concern is, he came after 9 months asking for some works. And that too in the same payment, in which delivery of the site was done.

Can you please advise, what should we do then? Give Free works whenever client comes back ?

We know repurtation of the marketplace is the top prioroity. And we are working for last 10 years here and have always tried to make our end clear.

But in this type of scenarios what will be your suggestion ?

We are then stuck from both the end ?

Also, WE ASK Support many a times, that if client is not paying money, what should we do ? Support Says, ( at many occasions ): We will advise not to do/delivery any works, if the payment is not secured.

Now, we are in middle of things:

1. We have to provide services to ensure we do great works to make them satisfied.

2. We always keep doing YES SIR for everything.

3. Taking advantage of this YES SIR attitude, they ensure to take atleast 5-10 extra modules. For which there is no guidance & undertanding from Freelancer.com, what to do ? And at the end if client wants, he can charge back money after delivery or make dispute. And our account gets suspended

4. This is the first time my account is suspended. Because I never have done any violations so far. Also, Please check I have always tried to help the community by reporting spams or contact information posting. Now I dont know what to do else!

I am very confused and disturbed.

+++++++++++++++++++++++++++++++++++++++++++

from: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
to: "support@freelancer.com"
date: Mon, Sep 29, 2014 at 7:57 PM
subject: Re: [#XPM-[protected]]: Account Suspended
mailed-by: gmail.com

Dear Grady

I am very much in contact with Alidhaif and have agreed and working for FREE for further extra works.

I respect your thoughts about no disrepute for the marketplace.

May I kindly request you to kindly activate my account as its the first time my account is suspended and from now on wards I will ensure to give all the free of cost works to clients if they will need.

I hope you will consider my request to enable the account suspension ( yes you may kindly verify with the buyer for the project 4337963 Mr. Dhaif ).

I will make sure not to again let you feel bad about our conduct here. We have tried in last 10 years never to make bad reputation and always tried to make it a very good community.

I hope once we could be given the opportunity on the same regards.

Also, if any advise on how to handle clients where extra works is asked?

Thanks.
+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

from: xxxxxxxxxxxxxxxxxxxxxxxxxxxx
to: "support@freelancer.com"
date: Tue, Sep 30, 2014 at 10:16 AM
subject: Re: [#XPM-[protected]]: Account Suspended
mailed-by: gmail.com

Hello Support

Kindly respond. No one is responding and our account is still suspended.

We are very much in contact with our client and we are doing the free works for them too to solve it amicably.

Kindly respond and activate our account. Its only our bread and butter.

Please.

+++++++++++++++++++++++++++++++++++++++++++++++++++++++

from: xxxxxxxxxxxxxxxxxxxxxxxxx
to: support@freelancer.com
date: Tue, Sep 30, 2014 at 1:39 PM
subject: Re: [#XPM-[protected]]: Account Suspended
mailed-by: gmail.com

Dear support

Please Help me!

I have learned my lesson.

I will always keep giving whatever they want. Even they won't pay, we will work for them.

Please see we have never scammed money from anyone.

This is our first time to know about this thing.

We will always make sure to keep clients happy. We always tried it.

But as you know all fingers are not same, so 2-3 problems happened in last 1.5 years. But we are not scammers.

We delivered many projects in this period.

Please see the ratio of happy clients is very high.

I promise I will make this ratio go higher. And I promise never a complain will come about communication.

My whole team and their family depend on this account.

It was our festival time in Kolkata, India. Like it's Christmas for us. But one one team is celebrating. Because of this account suspension.

Our 10 years relation is with this account. You cant see in emails the emotion and pain we are going through since yesterday.

Always we have treated Freelancer. Com as our own.

Always we told clients not to violate rules. Even we billed outside money and project here as we felt we will be safe here.

Please forgive for the problem this time. Its happened this time and it will never happen again.

We are really very much sorry for all this.

We are very much in contact with the travel project client. And have offered all for free service.

We don't have any other job. Freelancer. Com is our everything.

Please give us this last Chance. We will always keep working on communication with clients more closely than earlier.

Please everyone! Please! :(
++++++++++++++++++++++++++++++++++++++++++++++++++++++

I kept on sending the messages and no one is responding! And I am not sure what else to do! No one is helping at all!

We are not scammers! We are just shunted out for being not giving free services to clients!

Hello greedlancer,

This is Will from Freelancer.com. I would like to help you with your concern in your account. Please shoot me a message with your username so I can check on it at willc@freelancer.com.

I look forward to hear from you the soonest possible time.

Sincerely,

Will C.

Change the name to greedlancer.com.
First off, fiverr, Odesk and Elance are good not greedy alternatives. Just had to use in order to get paid by clients.
Everyone this is serious I am not mad or anything never had disagreement or anything with freelancer besides constant bombardment of upgrade membership requests. Just about basic principles and integrity companies should have on how to treat fellow human beings. This company looks at us like livestock. They got together and thought of every possible way to get money out of you like 10% of project commission wasnt enough. They are so greedy they try to get you to upgrade on almost every page for something that should be free.

#1 You have to wait 5-7 days to get your earned money sent to paypal which I never heard of a company doing. It is a punishment because you won't upgrade for an instant service = greedy trying to squeeze more money. Paypal is instant, make a button release money not like you do anything manual there.
#2 To prove your skills or language instead of a normal company asking you questions for free. You have to pay to take a test. = greedy
#3 They make you upgrade to withdraw money directly to you bank. Why? Never heard of a company doing that = greedy
more punishment for not wanting to give them more than 10% of your money.
#4 This is so evil I dont even want to visit Australia now because this company is from there.
#5 I never experienced so much greed from a company, can compare this company to car salesman. I honestly think it works great at finding business but I dont like fellow humans being looked at like cash. They are bringing you business.

Again I feel for everyone and have a high sense of respect and equality for fellow humans. They are not livestock to me. 10% should make anyone happy. If anything charge for quicker support. But dont punish people and make up little clever greedy things to get more money out of people. They earned the money you got 10% Now release the money like any normal company. It is easy coding that can be done free, instant and simple. No excuse to make people wait because they don't upgrade. That is punishing for not giving you more.

I never experienced so much greed and can compare greedlancer to racists in 1960s America. People already had to fight to be treated like humans. Freelancer is the only company on another level of greed I cannot find any competitors in that department it's pretty sad and disrespectful to everyone. What you do to others affects me. I cannot stand the greed it is overwhelming I had to create this post.

Serious everyone, how many people would actually take time to make a post about how greedy a company is and have never had any problem with them besides how they are money hungry? I really suggest Odesk and Elance.

Hello Anti-greed,

This is Will from Freelancer.com. I would like to hear from you regarding your feedback with the site. Kindly shoot me an email at willc@freelancer.com along with your username.

I look forward to hear from you the soonest possible time.

Sincerely,

Will

They are greedy as fvck, I have worked for major companies both in U.S.A. and Japan, and while I can afford comfortably any of their services, I did found out that they are just trying to make money, and step on people that don't spend. I did not support the company because of that wrong greedy vision they have, too bad, I would have invested major capital in them.

Hello there exposedfreelancer,

This is Will and I'm one of the tier-2 representatives of Freelancer.com. I can see that you have experienced some issues and I want to understand on what happened so I can assist you further. Please send an email at willc@freelancer.com along with your username and the summary of your issues.

I hope to here from you.

Sincerely,
Will

So greedy you have a UK english test and a American english test like there is a huge difference.

Whats the deal with charging people to take exams to prove you speak english etc. This should be free it benefits YOUR WEBSITES SERVICE, you could develop a simple test. Why are you focused on fees so much? And first withdrawal takes $15-30 days or something ignorant like that? You also get charged $20 when awarded a project before you even get paid and can release money, Freelancer gets paid first so you are in debt before you even make money?

Also it says 10% commission but I was awarded a $200 project and I can only withdrawal $170?

People also have to upgrade to withdrawal their earned money faster on top of your 30%?

Elance is alternative everyone and fiverr. These guys are money hungry focused not on connecting people but consuming in all areas, makes you guys look very thirsty and lack integrity for fellow humans. People in third-world countries could really use a service like freelancer minus having to pay a week of their income to prove they can speak english when it could be done free.

You should not be charging people for that, I cannot stand it, all this so the owners could buy an extra Lamborghini.

Hello grumpyfuser,

This is Will from Freelancer.com. I would like to help you by reviewing on what had happened to your account. Please send an email at willc@freelancer.com along with your username and I will be glad to assist you.

I will be waiting for your email.

Sincerely,
Will C.

Yes freelancer.com is greedy to the bone. They charge freelancers fees when an employer pays in a different currency, then the freelancer has to pay one conversion fee for paying the project fee and then another conversion fee when you want to withdraw money.
This can all be avoided by just having one currency like Dollars, but of course that would make them less money. They pray on small freelancers who are making a few bugs, it is an absolutely disgusting behavior.
They also charge freelancers a project fee even before the employer has paid any money to the site. Which means the freelancer is actually at risk of having to pay a project fee for a project that might never pay out.
I really hope an alternative come up very soon so we can get out of the greedy claw.

Ttry searching freelancer.com scam on google.
PLEASE DON'T PUT YOUR MONEY ON FREELANCER, THEY WILL STEAL YOUR MONEY.

Hi Chaim S.,

My name is Max and I work for Freelancer.com. I came across your post here at complaintsboard.com and we appreciate the feedback.

First, I’d like to assure you that Freelancer.com will only suspend or freeze accounts to verify a user’s identity or the transactions done through the site. A user will also get suspended if they violate Freelancer.com policies. Once suspended, we request the user to contact us and resolve his/her account issues.

If in case the suspended account has funds, please do not worry. The money inside an account will not go anywhere nor will it be used in anyway whatsoever. It will be made available once the account suspension has been lifted.

We want you to continue on with your projects and earn income. That is why our dedicated Customer Support Teams will help you lift your account suspension by asking you to go through our account and transaction verification procedures. Sometimes we will require submission of high resolution photos of ID and other documents to further validate a user’s identity. I assure you that there is no cause for concern as these information will only be used for its intended purpose. We respect privacy rights which is why our Privacy Policy was created to demonstrate our firm commitment to it.

These policies and procedures in place are meant to provide a safe environment for freelancers and employers alike.

As always, we have taken into account your feedback about our services and support. We will endeavour to improve on the work that we do to serve you better.

Should you have further concerns, please send an e-mail to max@freelancer.com and we’ll address them immediately.

Thank you.

They reply very slow on purpose. Non-existent customer service. I agree with all the reviews here that they do not care about the users, no consideration of your situation even though you have already explained to them countless of times, they wont listen to your request and gave you petty solution instead.

I am regretting the day I use this company. Greedy company, charging fees for every little minuscule detail, Milking money as much as possible from a project.

I am very disappointed.

I have been struggling to withdraw my earnings from Freelancer for two months now. Their system of creating a milestone is supposed to protect all parties involved as it holds the employer's deposit until the project is approved or cancelled. They strongly recommend it and I followed their guidelines. Everything went well the amount reflected in my Freelancer account but it took 2 months to get. I finally got an email in the last week stating that the employer's money never cleared and they have deducted it from my account, although they happily kept the commission they took on the project even though payment wasn't made. I think firstly they shouldn't have allowed me to believe that the deposit was ready and waiting if it hadn't yet in fact been deposited. I went ahead on the job knowing the milestone would protect me and that was clearly false information. Secondly when I try to sort it out with their support team they send you in circles and don't actually do a thing. Eventually I contacted the employer directly and he assures me that the full amount was debited from his account. How do I escalate this? How do I find out which side is the cause of the error? Freelancer's attitude is that it's not their problem and they're terribly sorry about that. $#@! They've honestly done nothing but cost me time and money. I do not recommend them at all. Their support team is weak and it feels like a scam to me.

Horrible customer service in general, extremely unprofessional and don't seem to care at all to who they're talking to (their customers). Specifically one person in particular: Kamil Chwiedosik who had sent threats saying that if $7, 000 wasn't sent over he would turn to slander to put a friend of mine down. The fact that the man was this desperate to do this move speaks volumes about the company itself. Disregards everyone and is an absolute trash company, not worth any decent man's time or money. Horrible prior experiences can assure this. Take it from us all skip this company and go find a better alternative.

Hi All,

I agree, of all the tech services I've used online Freelancer.com has by far the worst customer service. Here is why:

I put on a bid, and then spent 1 week to do due diligence on all the bids. I then find a decent freelancer, and when I try to pay the milestone their checkout system fails. This has happened 4-5 times earlier, and after a couple of emails front and back they can normally resolve it. This is not ideal, but I find it okay for a growing tech company.

Just after I solved the payment issue they closed my account without warning, and without any reason. I send them an email, and this is what I get back.:

"Thank you for contacting our Support Desk.

Your account has been closed by Freelancer.com administrator. We offer no recourse or rebuttal for this penalty.

It is stated in our Terms & Conditions that Freelancer.com may terminate the participation of a user if we think that they are creating problems, legal liabilities (actual or potential), infringing someone else's intellectual property rights, engaging in fraudulent, immoral or illegal activities, or for other similar reasons. See the Section 23 of the Terms & Conditions for your reference.

To view our Terms and Conditions, you may visit this link:

- User Agreement for Freelancer.com
http://www.freelancer.com/page.php?p=info/terms"

As most people can tell this is just copy pasted to everyone that asked why their account is closed down. I sent another email and I get the same copy pasted answer again.

I decide to create a new account, and repost the project. After 3 days, they close my new account. Again, without any reason. I send them a 1, 5 page email to understand what I'm doing wrong, and I get this back:

"Thank you for contacting Freelancer.com Support.

We appreciate your feedback regarding our website and support. However, the closure of your account is due to the violation of our Terms and Conditions. Having said this, the option for us to lift the account closure is not available anymore."

This time, it's not a completely copy and pasted answer, but still another wage confusing answer. I find the last sentence interesting since I wrote them an email a couple of minutes after they canceled my account.

Since they cancel accounts left, and right without reason, and don't treat their customers with any respect, I'd recommend anyone reading this to use other services such as odesk.com, and elance.com.

I find freelancer.com a great example of a tech company that is growing too fast, and completely neglected the quality of their customer support.

Hello Mahi rana,

This is Will from Freelancer.com and I would like to help you by reviewing on what happened with your account. Shoot me a message along with your username at willc@freelancer.com.

I will wait for your email.

Sincerely,
Will C.

hello..
i really had a bad experience...
freelancer, com is deducting money from my paypal account, even i havent got any project.. means i havent earned anything from this website.. but surely paying them for free.. this is v bad, that they are charging even for deactivation of account,
first i cant deactivate my account from that stupid website, 2nd if i want to close my account, i have to pay them? why? i havent earned anything from this stupid site...
if anybody can help me, to deactivate my account, without paying them ( as they have already got enough from my account ) hUH

They are real scammers. If a fraudulent employer has got money from unknown source to his freelancer account and uses that money to pay the freelancer then after some days, money is returned back to the employer's account and then to its actual source but worker is never paid. SHAME ON FREELANCER.COM
They have great mismanagement. Very bad Customer Support, i tried many times to ask the Customer Support to solve the issue but they said i should personally contact the employer. What the hell... They are real scammers.
STAY AWAY FROM FREELANCER.COM

Hello to all,

I am sad to say, that as a person with much experience on customer service and working in and with companies from all kinds,

FREELANCER.COM is with no doubt at all - THE WORST CUSTOMER SERVICE I EVER MET.

Here are the reasons:

1) Bad website, bad coding, many errors and issues with the website.

2) Unprofessional management and approach to their clients. For example, what kind of a low email text is that:
"If you don't respond, the offer will be automatically declined and another Freelancer will be hired. You're alyssaotoole's first choice so don't let your competitors take your job!"

It's like a teenager wrote that without even thinking. Or like a criminal who is telling you what to do and what is good for you.
Just a shame of a company. period.

3) All their customer servies agents, ALL of them, are unprofessionals, not personal, robots, don't care about you, don't care about your situation, don't listen, don't pay attention to your requests. All they do is read the TOS and send it to you without any conciduration to your situation or issue. It's litteraly like they are trying to d it on purpose and to fail you or to go againts you. And if I am writing this, believe me, it happend to me too many times. Maybe 90% of the times I contact their support, I am just amazed of the dusrespectful customer service they have to offer. A BIG SHAME.

Unfortunately, I already started to built my reputation there, and it is still a platform to find clients, and it is doing the job eventually,
But as for the people who run it - A TERRIBLE DISASTER . A BIG SHAME FOR ANY KIND OF COMPANY.
And I really think someone should do something about it, and quick.

@Lostbusinessfromfreelancer,

Hello. My name is Max and I work for Freelancer.com. I regularly visit complaintsboard.com to address user concerns about Freelancer.com and I came across your post here.

It is unfortunate that you had a bad experience with this programmer. I’d like to assure you that there are thousands of great programmers waiting for you at the site.

To further ensure that you work with best freelancers, consider ones that have high Reputation. The higher their ratings are (5 stars being the best) the more reliable the freelancer is. Check on the work that they've done and the feedback they received from previous employers. Also, please make sure you take notice of the freelancer’s profile and see how well they communicate and how much thought they’ve put into it.

I’d like to apologize if our Customer Support did not respond promptly to your tickets. Normally, our Support Teams are quick to respond to filed tickets, e-mailed concerns and requests for chat. Still, I’ve forwarded this incident to our Customer Support Managers and we’ll conduct our own investigation on the matter.

I’d like to help you as well. Please send your username and the Project ID to max@freelancer.com. I’ll look into your case for you and assist in resolving your issues. We’ll also investigate the freelancer that you worked with.

Thank you and we hope to hear from you soon.

this guy is totally cheap

Hello freelancer I lost 100$ work for 4 month and when I complete the icons, I ask for new milestone but he open dispute. I lose the dispute but I am now totally agree to say you are scam not small biggest.
My proof was solid how come he win the dispute I don't understand.
Please guys look at screen this all icon I given but what I get 0$ cheap service of dispute team., and biggest cheap result of all time.

Dispute message
[1] dispute page
Username: eitan
Aug 10, 2017 at 12:18 edt
"I didn't get quality and deliveries in time"

[2] dispute page
Username: eitan
Aug 10, 2017 at 12:12 edt
"I created the dispute because he didn't kept the project timeline, and the quality was not good enough."

Why he still using all icons if quality was not good.
I hate freelancer badly now

Thanks

I have deposited a parcel with the APX cargo company in Rawalpindi on 2 November 2017.The manager of the company whose name is Pervaiz and his agent 'sname is Khawar.They asked me to pay them Pak Rs.7300 for which i got a receipt from them.They booked the parcel on the conditions that it will be delivered in Landon wit in 7 days to the consignee at his home and no extra charges will be levied except handling charges as per rules.Now the company has charged 30 pounds extra along with 40 pounds handling charges, the parcel has not yet been delivered after a laps of 33 days and the company is asking the consignee to collect it himself.The staff at the rawalpindi office is misbehaving with me and says that are not reponsible for the delivery.

Had I been aware of the mountains of complaints against Freelancer.Com, I would never have considered putting my project up for bid there. What I got was one scam artist after another...each with a slick huckster line ready to promote themselves as being ready to perform jobs which were clearly far and away above their heads. To date I have lost over $5, 000 on the scam artists which frequent this online scam system. Given the amount of money which I have personally lost, and the THOUSANDS of complaints against them which have been made by others, this company cannot be viewed as anything other than a dedicated online wire fraud system. I urge EVERYone to register a complaint against them with your State Attorney General and DEMAND an investigation...make them open their books and explain why they have consistently participated in online fraudulent activities in exchange for "a piece of the action". Let us never forget that every time these people accept money which was obtained from third party scammers, they became just as guilty as those who lie about their abilities for profit. Despite any "agreement" which they may try to hold up as protecting them from prosecution, there is NO contractual agreement in existence which will keep the owners of this fraud factory out of jail. You cannot break the law and claim that its ok because of something you wrote on a piece of paper in advance. Wire Fraud is STILL a crime ! PROSECUTE !

Hey, Max! today is day 5 and I haven't got any transaction done to my account. I got an email saying your ticket is closed and now I don't see any transaction.. Can you look into it?

@Humble_A. This is Max from Freelancer.com. We appreciate the feedback. We've taken note of your recommendations and we will use it to further improve on the work that we do to serve you better. Thank you.

Elance also does phone verification. None of their client gets an account or a freelancer without the phone verification. Its Freelancer.com's responsibility to not let any un-verified client post a bid until his/her account requirements are 100% complete. Also in any situation the freelancer/service provided should be intimated for such issues before project start.

Try searching freelancer.com scam on google.

It sure is a scam. I had bad experiences with the company.

PLEASE DON'T PUT YOUR MONEY ON FREELANCER, THEY WILL STEAL YOUR MONEY.

Very true, I agree 100%. This is the complaint I have seen on many Social Media sites as well... We must spread the word - before they fool more people.