GOG
reviews and complaints

Hey there, fellow gamers! If you're looking for a gaming platform that offers a mix of classic and new games, GOG.COM might catch your eye. With a rating of 3 stars, it seems like opinions are divided. Some users praise the platform for its customer service and efficient issue resolution, while others express frustration over technical glitches and compatibility issues. It's like a mixed bag of goodies - some delightful, some not so much. If you're a fan of DRM-free games and enjoy the thrill of troubleshooting, GOG.COM could be your next gaming adventure. Dive in and explore the world of gaming with GOG.COM!

Great site to look for old games fixed up to run on more modern machines, but it also sells newer games as well, sometimes even with discounts. Special promotions are also pretty common. The games I buy always work well, the installer is simple and easy to use and there is no annoying DRM.

I agree entirely with Chris O. Review of GOG. Cheap, reliable, DRM free and a really great community and customer support to boot. I highly recommend them.

One word of caution, the reviews on the site often tend to rate games much more highly than they deserve, so take that with a grain of salt.

Best place if you're a fan of "classic" games - I used to download them illegaly from torrents and risk getting viruses only because there was no other reliable source for getting those games... with GOG its as simple as few clicks - and there are hardly every any hardware issues (important for games which are 15+ years old)

I agree with Chris O. Ive bought Ultima 4, 5, 6, 7, Carmageddon, Master of orion 1,2 wing commander 4, privateer, and some others. All works like they should. Had to download glide drivers for carmageddon on different web site for the 3dfx fix. Other than that perfection! They give you a handful of free games for signing up at no cost. (this way you can see for yourself how well it works at no cost.)

With the very disappointing launch of One Mans Lie (No mans sky) I had pre-ordered through GOG and simply after explaining to customer support that the game sucked they refunded me. It took about 15mins from when I first emailed them before they replied offering me a bank transfer or store credit. I replied and seconds later the confirmed the transfer. Very friendly, no questions asked. Definitely would recommend

Great site buy a game and get all versions they have for every OS not just one. Dont have to be locked into a front end ui like steam to play your games but if that is your thing they also have their own front end.The frontend required for auto updating otherwise if you look in your library they tell you if there is a new updated version of a game for you to download for your master back up. Otherwise any time you download the games image it is the most up to date version at that time. Download and copy your games installer to any format you wish. Cd, DvD, Flash etc etc.No drm slowing your or locking you out of your game etc.

Been wanting to buy something off GOG for a few years and finally a Dungeon Keeper 2 promo came along where it was like $2.50. I couldn't pass it up. Well not only did the site actually do what it was supposed to, but the game was fully patched AND actually plays properly! And on top of that I got Witcher for free which I wasn't expecting and didn't even know about that promo. Maybe my expectations are really low and I'm used to things never, ever working, but GOG did come through seamlessly.

So... obviously you need Steam due to some games ONLY being on Steam (and some content being workshop-only also, and multi-player 1st or 3rd party...), but whenever possible get your stuff DRM-free from GOG.

I am one of the many customers who are extremely unhappy with GOG COM. I ordered and paid for CONQUEST: FRONTIER WARS on May 28th, 2016, but I was unable to download it despite several attempts. I have been trying to contact GOG ever since, but to no avail. It's like they vanished into thin air, but they are still around because I keep receiving their promotional emails. Good luck with that ever happening again!

The $5.99 I paid for the game is not a big deal, but it's the principle of the matter. If GOG is going to operate like this, they need to be held accountable. I have given them several opportunities to make it right, but they won't even contact me or give me a valid excuse. I will be revoking my payment and reporting them to the BBB. I suggest everyone else does the same.

I am giving GOG COM one friggin star because there is no option for zero stars. It's a shame that a company that was once reputable has fallen so far.

I gotta say, I ain't no expert on this GOG thing, but I've used it a few times and it's been pretty smooth sailing for me. I've downloaded a bunch of games and they've all worked just fine on my computer, which is running on Windows 8 and Windows 10. Ain't had no issues with any of the DRM-free games I've gotten from them either.

Now, I ain't tried installing all the games I got from their "free" section yet, but I'm sure they'll work just as well as the ones I paid for. One thing I did notice though, is that some games that used to be multiplayer (like Star Wars Battlegrounds) ain't got no servers no more. But the site still says they're multiplayer capable, which can be a bit misleading. I reckon they should update the site to let folks know when a game ain't got no multiplayer no more, so they don't go buying it thinking they can play with others.

But overall, I reckon GOG is a pretty good deal. Prices are fair and the games work just fine. I ain't had no issues with downloads or anything like that. I reckon I'll keep using it for my gaming needs.

So, I signed up for GOG COM and at first, I was pretty excited about it. But then, I started getting bombarded with emails about deals and promotions that I wasn't interested in. I tried to unsubscribe from the emails, but the link took me to a page that didn't exist. I was pretty annoyed by this, but I figured I could just delete my account and be done with it. However, I couldn't find an option to delete my account on the site. I did some research and found out that I had to contact customer support to have my account deleted. This was already a hassle, but I went ahead and sent them an email asking them to delete my account and take me off the email list.

That was on April 1st. Since then, I've received several emails from them telling me that my account will be deleted within 24 hours of my confirmation reply. I confirmed on April 2nd, but my account is still there, and I'm still getting spammy emails. They even "assured" me that my account was deleted, but it's not. I don't know if I'm emailing with the same person or not, but one of the emails told me that they did take me off the list, but that scheduled emails had already gone out right before that, which is why I got that email. But I'm still getting them!

It's frustrating because I just want to leave, but they won't let me. It feels like a trap. I'm not sure what to do at this point. I just wish they would let me delete my account and stop sending me emails that I don't want.

I made an account with GOG a few months ago and let me tell you, it was a complete disaster. This company is not honest about their refund policy and it's nearly impossible to get your money back. They encourage you to add funds to your GOG wallet with the promise that you can get a refund within 30 days. I added $15 to my wallet to buy a game, but when I tried to play it (Star Wars: Knights of the Old Republic), it didn't work on any of my systems. So, I requested a refund, but they only refunded me $10 for the game and refused to give me back the $15 I had added to my wallet. They claimed that I had "used the funds" and therefore couldn't get a refund. What kind of nonsense is that? They refunded me for the game, so why can't they refund the entire $15 back to my card? And to make matters worse, they are based in Poland and don't have a U.S. branch, so I had to pay international transaction fees. I argued with them, but they closed my ticket without resolving the issue. I'm so frustrated that I'm warning others to stay away from this company. They advertise 30 day returns, but they will find any excuse to deny your refund. It makes me wonder why they even offer returns at all. And if you need help, be prepared to talk to their support chatbot for at least 15 minutes before you can talk to a real person. And even then, it takes at least 3 days to get a solution. I won't be using GOG again and I definitely won't recommend them to anyone.

GOG is a really cool place to find old games from the past. They have games that go all the way back to the Windows 95 era, and some of them even come with converters so they can work on newer operating systems like Win10. They really care about their customers and try to make sure they're happy.

GOG is mostly just a place to buy games, though. It's not like Steam, where you can connect with friends and participate in events. When you buy a game on GOG, you download it and can play it without needing the GOG platform. It's really convenient because you get to keep the games you buy.

But lately, there's been a problem with GOG. They removed a game called 'Devotion' from their service in ALL REGIONS because of a political issue. The game was made in Taiwan and had a reference to the Chinese president. This kind of thing is pretty common in video games, but for some reason, GOG decided to take the game down.

I'm really disappointed in GOG for censoring an entire game just to keep good relations with one country. The game got really good reviews and was loved by a lot of people, but GOG still decided to remove it. The controversy started back in February 2019 when the game was released, and the developers even removed the issue from the game. But China is still trying to destroy the game developer, RedCandleGames, just because of a political meme.

I thought GOG was better than this. I thought they would at least region lock the game instead of removing it from their platform all over the world. But now, I'm not so sure. The Chinese Communist Party owns almost half of Epic Games, and Steam is just Steam. GOG was the last hope, but now I'm not so sure.

I'm really disappointed in GOG, and I'm going to have to stop using their services like I did with Blizzard. I don't want to support companies that are bigoted and censor games just to keep good relations with one country. I stand with Hong Kong and Taiwan, and I won't stop until China stops interfering where they shouldn't be.

GoG COM is a gaming platform that claims to offer a DRM-free experience for gamers. However, my experience with this platform has been less than satisfactory. Firstly, they claim that their GoG Galaxy install is not required to play games, but I found out the hard way that it is required to update many of them. This was very deceptive and left me feeling frustrated. Additionally, their updates take weeks to come out, while Steam releases them on the day they are supposed to be released. I had to use Google to find the update section on their site, which was not very user-friendly.

Customer service is another area where GoG COM falls short. Their customer service ranges from indifferent to hostile, which is not what you want when you have a problem with a game. I found it hard to get any help from them, and when I did, it was not a pleasant experience.

One thing that surprised me was that GoG COM is apparently owned by CD-Projekt, the makers of the Witcher series. I have heard nothing but good things about CD-Projekt, which makes the problems with GoG all the more confusing.

I have had several GoG-ified old games refuse to install on Windows 7 or exhibit serious issues. I found plenty of posts from other users with the same problems, but the mods only gave cut-and-paste advice, which was not helpful at all.

Another issue with GoG COM is that some games will not provide full functionality unless you are running GoG Galaxy. This is not what I expected from a platform that claims to be DRM-free. When I tried to get support for games, the reps would sometimes conveniently be unable to find my account details and accuse me of pirating the game. I had to tell them to Google my name so they could find out about the legal firm I work for. This resulted in a quick change of attitude and a full refund, but those without leverage would probably be out of luck.

The best advice I can give about GoG COM is to pirate the game first and make sure it works correctly before buying it from them. This is not what you want to hear from a platform that claims to be DRM-free. The whole concept of DRM-free is wonderful, but the company behind it really needs to clean up its act. In truth, most of us wouldn't mind a very basic DRM scheme like a simple one-time activation if it helped GoG to become a better and more trustworthy company. I really wish they were based somewhere like Germany or Canada, too. Call me prejudiced, but I have trouble trusting companies based in places that are inherently shifty.

Me and my buddy both got games from GOG.com, I got Gangsters: Organized Crime and he got Dungeon Keeper 2. The website said they would work on Windows XP, Vista, or Windows 7, but they didn't work on any of them. I tried everything I could think of, like updating my directX drivers, running the game in different compatibility modes, and even bypassing the intro videos, but nothing worked. My friend tried the same and had no luck either.

We both asked for a refund, but they said no and only offered store credit that expires in a year. That's not fair, we bought something that doesn't work and now we're stuck with store credit that might expire before we can use it.

The website says they'll give refunds if the game doesn't work, but that's not true. I've had better luck with Steam, they gave me a refund right away when I had a problem with one of their games.

I wouldn't recommend GOG.com to anyone. They don't keep their promises and they don't care about their customers. They should be shut down for being so dishonest. Maybe some people have had good experiences with them, but I wouldn't take the risk. You never know when you'll buy something that won't work and then you're stuck with it.

GOG is a fantastic platform for gamers who want to own their games and have the freedom to play them whenever and wherever they want. Unlike Steam, GOG allows you to download and store your games on your own hard drive, burn them to DVD-Rs, and keep them in your cabinet for as long as you want. This means that you can install and play your favorite games even after 10 or 40 years from now, without worrying about whether the game is still available on the platform.

One of the biggest advantages of GOG is that you can play your games without an internet connection. This is especially useful for people who travel a lot for work or live in areas with poor internet connectivity. With GOG, you can keep yourself entertained with your favorite games even when you are miles away from the nearest town or internet connection. In contrast, Steam requires you to log in to their network every time you want to play a game, which can be a hassle if you don't have a stable internet connection.

Another great thing about GOG is that it respects your privacy. Unlike Steam, which records your gaming activity and achievements, GOG allows you to play offline and keep your gaming time private. This means that nobody can use your gaming activity against you later, and you can enjoy your games without worrying about being monitored.

GOG also offers tons of extra features and supplements that you can't get on Steam. For example, GOG often includes the game's complete soundtrack, artbooks, early concept art images, interviews with creators, additional in-game equipment or perks, PDF versions of manuals and reference guides, and strategy guides. These extras can enhance your gaming experience and give you a deeper appreciation of the game's development and design.

Finally, GOG offers tons of free games and premium games that are handed out for free several times each year for various promotions. This means that you can try out games that you might not have purchased otherwise and discover new favorites.

Overall, GOG is a great platform for gamers who value ownership, privacy, and extra features. With its vast library of games, offline play, and freebies, GOG is a must-have for any serious gamer. So if you're tired of being tied to Steam's network and want to own your games, give GOG a try!

If you're a fan of classic PC games, then GOG COM (gog.com) is the place for you. This website has achieved what many classic PC gamers thought was impossible: making a whole range of the best classic DOS and Windows95/98 games run in Windows XP or Vista without the need for emulations or DOSBox. And the best part? The games are available at classic prices, with most being in the $5.99 to $9.99 range.

GOG stands for Good Old Games, and it's a haven for those who remember DOS mouse drivers on a floppy, the correct IRQ for a Soundblaster 16, and reaching for the soundcard instead of the USB socket when plugging in a joystick. For those who blasted their way through Duke Nukem 3D or drove across the desert in Interstate76, GOG has put together a collection of games that some of us never expected to see again.

The games are also available for download at the same price to anyone, anywhere, legally, as GOG has acquired international licenses. And if you purchase a game, you can download free manuals, strategy guides, wallpapers, and other goodies.

GOG games are "DRM-free," meaning that there is no copy protection involved. Once you own a copy, you are free to load it up on as many computers as you like, as often as you like. And if you run into troubles, there's an active community ready to help.

However, not every game runs as smoothly as intended. For example, Interstate'76, a 1998 game, is still terribly buggy and crash-prone, despite being claimed to run on XP. But this seems to be the exception rather than the rule, as reviews for other games are much more favorable.

The team behind the site has a good sense of humor, as evidenced by their comment about being in "beta." Classic gaming isn't for everyone, but it's worth a try. You can buy as many as ten of these games for the price of one modern game, and some of them are good enough to be fondly remembered and replayed ten or twelve years on. Who knows how many of this year's games we will be able to say that about?

esponsible for the company's customer service. It's a shame that a company that started out with such promise has become just another corporation that puts profits before principles.

I used to be a huge fan of GOG. I loved their commitment to DRM-free games and their support for indie developers. I even bought more games than I could play just to support them. But lately, I've become disillusioned with the company. Their decision to cancel the release of Devotion, a highly anticipated horror game, was the final straw for me.

At first, I was confused by their announcement that they wouldn't be releasing the game due to "messages from gamers." It seemed fishy to me, and I couldn't understand why they would cancel a game that so many people were excited about. But as more information came out, it became clear that they had been threatened with being blocked in China if they released the game. Instead of standing up for their principles and releasing the game anyway, they chose to bow down to the pressure and cancel it.

What's even worse is the way they've handled the situation. They've ignored questions from customers and threatened to close accounts of anyone who asks too many questions. They've even lied about their customer service, promising direct contact with the GOG team but then ignoring thousands of messages from customers.

It's a shame to see a company that started out with such promise become just another corporation that puts profits before principles. I used to be a super-fan of GOG, but now I'm not sure I can support them anymore.

So, I was checking out GOG COM (gog.com) and I gotta say, it's pretty cool. But there's one thing you gotta watch out for. If you ask for a refund, they don't give you your money back the way you paid. Instead, they put it in your "wallet" on their website. Now, that's all good if you plan on using their services again and wanna spend that money on something else on their website. But if you don't wanna use their services anymore and just want your money back, they won't do it. They'll just tell you that once it's in your "wallet," that's it. No more refunds for you! So, just be careful and don't get ripped off, ya know?

So, I decided to give GOG COM a try since they were having a sale and I heard some good things about their website. I purchased a game and downloaded it, but when I tried to launch it, nothing happened. I thought it might be just a minor error, so I tried launching it through the shortcut, but still no luck. The next day, I reinstalled the game and tried to launch it again, but still nothing. I even tried to do a verify game files/repair, but that didn't help either. I was really disappointed because I was looking forward to playing the game.

Overall, my experience with GOG COM was not great. I would advise others to stay away from this website at all costs. It's frustrating to spend money on a game that doesn't even work. I hope they can improve their services in the future, but for now, I'll be looking for other websites to purchase my games from.

I recently made a purchase on GOG COM and unfortunately, the game I bought was missing some features that were available on the same game offered directly by the producer. I was disappointed as the description did not mention that it was not a fully-featured version. So, I decided to apply for a refund.

However, the process was not as smooth as I expected. I had to wait for 10 days to receive a response from the customer service team, and during that time, I sent them around 10 emails to follow up on my request. When I finally received a response, it was not what I was hoping for. The customer service representative seemed to blame me for the issue and asked why I bought the game if I knew I wouldn't like it. They did eventually offer me a refund, but the whole experience left a bad taste in my mouth.

Overall, I was disappointed with my experience on GOG COM. The lack of transparency in the product description and the poor customer service made me feel like I was not valued as a customer. I don't think I will be using this platform again in the future, as I don't want to go through the hassle of dealing with their customer service team again.

I gotta say, if you ever run into a problem with GOG COM, don't expect much help. I had a bit of trouble with their payment options, which were a bit weird if you ask me. I had more than enough money on my card, which allowed international purchases, but for some reason, they wouldn't accept my payment. So, I switched to my PayPal account to buy the game I wanted, but then they told me that my payment wasn't accepted, even though I got charged for it. It was a real hassle to get my money back, and in the end, I didn't even get the game I wanted.

Overall, I gotta say, I'm not too impressed with GOG COM. They seem like a bit of a mess, to be honest. But, if you manage to get your games from them, I guess it's not too bad. Personally, I'd recommend going with Steam if you have the option.

One thing I did notice is that a lot of the reviews on their site seem to be copy/pasted. It's pretty obvious that the company is behind it, which is a bit sketchy if you ask me. But, hey, what can you do?

All in all, I'd say that GOG COM is a bit hit or miss. If you're lucky, you'll get what you want without any trouble. But, if you run into any issues, don't expect much help from their customer service.

So, I heard about this website called GOG COM and decided to check it out. They got some pretty cool games on there, but I had some trouble getting it to work on my computer. Life got in the way, and I didn't get around to contacting them until about a month later. I told them about my issue, but they wouldn't give me my money back. I got an email from someone named Lisa in customer service, and it was pretty short and not very nice. She basically said she couldn't help me.

I was pretty upset about the whole thing and told them that their customer service was terrible. After some back and forth, they finally offered me a credit. But at that point, I was so fed up that I told them to shove it. I don't want to support a company that treats its customers like crap, and neither should you.

If you're looking for some games, I suggest you look elsewhere. GOG COM might have some good stuff, but it's not worth the hassle if something goes wrong. Save yourself the headache and find a company that actually cares about its customers.

This here video-game download company, based out in Cyprus (that's a country, by the way), they went and assumed that I downloaded the game even after I told them that the link was broken and their website was giving me mixed messages. And what do they do? They deny me a refund! Can you believe it? They expect me to just take their word for it that I downloaded their digital content, when we've had the technology to track bandwidth since '97! Come on now, don't give these pirates any of your hard-earned American dollars. They'll just copy and paste some legal mumbo-jumbo to justify keeping your money. And they don't even have to follow U.S. laws! So be warned, folks!

I was pretty bummed out when I stumbled upon GOG COM (gog.com) and saw all the positive reviews it had received. I decided to give it a try and purchased a game that was advertised as being available for multiple platforms. I started downloading the game, but then realized that it was only compatible with Windows. I immediately cancelled the download and requested a refund.

GOG COM claims to offer a "30-Day Money Back" guarantee, but when I contacted their customer service team, they only offered me store credit instead of a refund. They claimed that the game had already been downloaded, which was a complete lie. I was extremely disappointed that they not only lied about the platform of the game, but also about their refund policy.

I refused to accept their store credit as I had no intention of using their website again. It was pretty obvious that this website was a scam, and my experience only confirmed my suspicions. I would advise others to steer clear of GOG COM and find a more trustworthy website to purchase their games from.

try, GoG, but I don't want to buy anything from you anymore. It's not like I'm going to spend more money on games that I can't even play.

First of all, let me tell you about my experience with GoG.com. I was excited to purchase some games from them because I heard they had a good reputation for providing classic games that are hard to find elsewhere. So, I decided to give them a try and bought three games.

However, my excitement quickly turned into disappointment when I realized that one of the games I purchased had higher specs required than my computer could handle. I tried to play it on low settings, but it never worked. After an hour of trying to make it work, I decided to uninstall the game and contact GoG support for a refund.

But, to my surprise, I was told that I couldn't get a refund because I had already downloaded the game. I mean, how else was I supposed to test the game if not by downloading it? And to make matters worse, their 30-day money-back guarantee turned out to be a lie.

I even sent them my computer specs, and it was clear that the graphic hardware was the issue. But all I got was a refund in my GoG wallet, which I was forced to accept. I mean, seriously, what am I supposed to do with that?

It's clear that GoG doesn't care about their customers. All they want is your money, and once they have it, they don't care if you can play the game or not. I will never purchase anything from them again, and I suggest you do the same. Save your money and buy games from a company that actually cares about their customers.

Yo, I gotta say, GOG COM ain't all it's cracked up to be. Sure, they got some sweet games for sale, but most of 'em require a ton of mods and tweaking just to get 'em to work. And don't even get me started on their return policy - you only got two hours to decide if you wanna keep the game or not. That's barely enough time to get past the tutorial!

But what really grinds my gears is all the propaganda they're spewing. The staff is always going on about "women in gaming" and "minority representation" and all that jazz. Like, I get it, diversity is important and all, but do we really need to hear about it every other day? And if you dare to criticize their agenda, they'll come down on you like a ton of bricks. I've seen people get threatened with permabans just for speaking their mind.

Honestly, I'd say steer clear of this "progressive" cesspool. Who wants to support a site that wants you dead just for having a different opinion? Not me, that's for sure.

It's been a whole month since I reached out to GoG for technical help with a product I bought from them, and I still haven't heard back. Can you believe it? Most companies respond within days, but not GoG. This is just ridiculous.

And don't even get me started on their forums. The moderation is just terrible and biased. GoG doesn't even follow their own rules when it comes to political threads about the Ukraine war. They ban all Russian customers, even though they have no control over it. It's just not fair.

But what really grinds my gears is how they promote all these woke agendas and post political threads supporting LGBTQ and women's issues. I mean, I'm all for equality and everything, but they ban anyone who challenges these equity concepts in favor of equality for all persons regardless of subgroup affiliation. It's just not right.

Honestly, I hope someone else buys GoG soon. Maybe then they'll start treating their customers with some respect and actually provide decent customer service. I mean, with CD Projekt SA's stock price spiraling downward, it's not looking good for them. But hey, maybe a change in ownership is just what they need.

I have been dealing with email tech support about the issue of the game crashing every time it autosaves all ive gotten is turn it down to 60hz that will fix the issue so i do just to appease them and sent a reply that it didnt work 2 days later ive not heard aa reply and try again file a new report same thing one answer then i reply and receive nothing this has been going on for weeks on end with 0 support ive turned down settings, reinstalled, ran the fix tool and reformated nothing works

So I've been trying to refund one of my GoG games since December 25th and is still within 30 days of refund time. But costumer support refuses to refund my money back. I've complained to them the game keeps crashing (Kingdoms of Amular Rereckoning) every time I die or try to load a save. They said I've played too many hours in the game and refuses to give me my refund. I'm not even halfway through the game! I've read the refund policy terms and service. It says nothing about how many hours you can put in before the refund is refused. I ask them to link me the "new" return policy they said they had, but they refuse to do so. I've tried everything to fix the issue, but nothing worked. At this point I just want my money back and the game removed from my library.

It takes an average of one month before GoG responds to technical help requests with a product they sell. This is outrageous. Most companies respond within days.

The moderation on their forums is so awful and biased. GoG themselves don't follow their own rules when posting political threads regarding their response to the Ukraine war, banning all Russian customers who have no control over it.

They promote woke agendas and post political threads supporting LGBTQ and women's issues yet banning individuals who challenge equity concepts in favor of equality for all persons regardless of subgroup affiliation.

Have purchased the game from Gog, once installed, it is seeking a serial number before continuing. Therefore cannot play the game, can someone assist me plz?

Thank you

Ron Brown

PS. I have no details about my purchase I am sure you will have those details on your database with my other 200 odd Gog Games

You keep saying you don't have enough information. For goodness sake, the image I sent shows the problem. I require a serial number before I can play the game I purchased. How simple is the request given what I have explained to you. I don't know what more info you want.

Dear GoG,

In recent years, I have found your service and games wonderful and enjoyable; however, recently everything went to the pits.

I am afraid games I buy are crashing, GoG Galaxy is useless in installing them, and games die half way during game time.

I find myself ending my games via YouTube which begs the question, why am I even buying the games.

Thus, I have decided once I finish playing the games I spent my hard earned cash with your site, I am quitting GoG and travelling to a much more secure and reliable source that has a wonderful customer service and none sloppy games.

Mainly Steam.

For the time I have spent with your service, I thank you, but I fear that if you don't get your act together, there will be fewer and fewer customers you will have in the near future. There are plenty of alternatives out there, and much more stronger competition. Think about that if you wish your company to be successful.

Sincerely yours,

A dissatisfied customer.

A game I purchased a few months back will no longer launch, despite the fact that the .exe is 'running' in task manager. The game previously ran without incident, for 25 hours over the course of a month or so--it has not been updated, nor does it require an update. This issue does not affect/crop-up with the dozen or so other games I have in my library, and despite re-installing/patching files/etc, the problem persists. The only point of contact provided by GOG is an automated chat window that was absolutely useless and provided no helpful/satisfactory solutions. I recall, some years ago, speaking with an incredibly helpful GOG employee who resolved an issue I was having, and that experience, among other considerations, is what motivated me to take my business away from STEAM and give it to GOG. Knowing that my games now run the risk of suddenly not launching, for no apparent reason, and that there is no extant recourse for resolving the issue, I'll take my business elsewhere. Suffice it to say, I'm terribly disappointed in the direction your customer service has gone, GOG.

On December 17th 2020 I submitted a refund request to GOG.COM through their Refund/Contact Us Online Form for my purchase of Cyberpunk 2077 which on my PC has been a dismal experience due to the vast amount of game-breaking bugs.

Apart from automatic responses I have been submitting numerous follow-up emails begging for an update to my refund request to which I have literally received no responses to.

- December 17 responding to an automatic email acknowledging a refund to GOG Wallet Funds (as apparently it is the quickest type of refund according to them)
- December 19, update request sent, no response
- December 21, update request sent, no response
- January 5th, update request sent, no response
- January 8th, update request sent, no response

I was planning on using the GOG Wallet funds to purchase some other titles that were part of their Winter Special but they have taken so long that the month long special is actually over so by the time I get my refund (if I get it) i'll have to wait for the next round of specials to come along...

I'm very unhappy as I have never experienced the lengthily time for a refund through other platforms such as Steam, GooglePlay, Epic Games to name a few.

Also the total lack of communication is disturbing to the degree that I am wondering if they are simply ignoring me...

My ticket number (which GOG conveniently blank out in white text in an email) is [220X62-OYQE]

I bought this game, installed it two years ago without any problems and played it often. It updated to the new version to allow for cloud based saves. My PC died and I try to reinstall it onto a new PC and now it wont update without a gamecode. When i purchased this game, it came with some decals but It did not come with a game code. It never needed one! I had this game working correctly on another PC without any hassle at all, but now I cannot update my game without this game code for the new install off the same DVD's
I researched online and even spoke to the store that I made my purchase from and the game was never shipped with a game code, everything was contained on the DVD's, including access to GoG Galaxy.
I have spent a lot of time contacting GoG support, but GoG support just keep refusing to support because they say I dont have a game code.
I wouldnt care so much, but I have saved games that I cannot access because the new install is a different version than the version that created the save game files.

I just want to play the game again, resuming back where I left the game before my PC died.

what its wrong with your company ? you decide to run a broken app that blocks people from their account and dont have a single support channel as chat to deal with it ? I`VE belive you were in the business of "selling"games, you more like a second hand company full of bad practices, and you give 0 importance if people will be little mad or not, for been Departed from their money in the most thugish way possible !
SHAME !

No email with no CODE will ever get to me, even thou their "DIRTY" promos get to the same mail every with no fail ! i want my money back ! ALL OF IT ! which is not much, but it doesnt matter, you should steal from people !

I have purchased a game from GOG website which was not working. And no matter how hard I've tried I was not able to run that game. Before I bought the game I checked their policies and it was said there that GOG has a 30 day money back guarantee. So I contacted these guys and said that since the game was not working I want to get my money back. They offered me a store credit and said that was the only thing they could do for me.
I asked about their so called "money back guarantee" and they said that they have no idea where I found such an information! You clowns, I found it on your site!
I'm extremely angry!