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Freelancer.com Complaints Summary

110 Resolved
385 Unresolved
Our verdict: When using services from Freelancer.com with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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J
10:50 pm EDT

Freelancer.com Employers, be alert to bait and switch type activity

As a long-term buyer of freelancer.com providers/workers (since 2006), it saddens me to caution other employers/buyers of, as best I can describe, to be alert to something that seems like bait-and-switch, which I believe to be a growing problem on Freelancer starting in 2020 (never experienced it before this time). The end result is at least potential lose of money the employer has in milestone, but I think the real pain point for most buyers will be a lose of trust in the platform.

Some of the behaviors to watch for include being asked to modify your budget at first contact, release milestone at first contact ahead of any work started (or even understood), and private contact via personal email or social media accounts. All of this happens within minutes (and against freelancer policy) of the project being accepted. I think nearly all experienced buyers would recognize what is unfolding within minutes of engagement, which leaves the real issue that even if you do and cancel, the milestone is at risk of lose - I can vouch for the lose of milestone dollars when trying to exit one of these incidents. (For those not familiar, freelancer tech support is mostly a scripted response system - unless you pay the support engagement fee).

I have hired dozens of great freelancers from this platform so I hate to see this growing behavior impact both providers as well as my peers that hire from the site.

Hope this helps others. Kind regards.

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10:18 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Freelancer.com problems after a successful verification

I am one of the founders of a US corporate in New York. The company has an A+ ratings at the BBB.

My Freelancer.com account is one of the oldest, as it was created in 2003!
I was recently asked to verify my identity and address and passed the verification successfully. I then started looking for project we can do at Freelancer.com. My current Freelancer.com Trust Score is 100/100. I made any possible verification.

It should be noted that I travel a lot and also remotely connect to the corporate in Europe and in the UK but I reside in New York City.
After checking the options to create an additional corporate account (which eventually I didn't), since I was connected to a server in the EU, that flagged the KYC department (who successfully verified me only days before) and they started questioning me and now my verification status is "incomplete". Since I travel a lot, and when I say a lot I mean 100 days a year, and that's part of my job, I am worried to start engagements with clients via Freelancer.com knowing that my account can be blocked. My credit card company and my bank knows that I travel a lot and made a note of it to save me security blocks every time I am in a different country. Freelancer.com should also ignore such alerts, especially after being verified. I should be free to travel or to connect to our server abroad, which I do for R&D work. If I will continue to be bothered with these messages, I will take my business elsewhere.

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7:48 pm EST
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Freelancer.com My Freelancer.com account is closed. I lost all my money - $15,000

I worked for the freelance exchange freelancer.com
I have a great profile - 4.9 stars, dozens of satisfied customers.
For several years, he earned about $15, 000, which was in their account.
I haven't been able to verify my identity for the last few weeks, even though I sent them all the documents.
A few days ago, my account was closed without explanation.
Support is not responding.
I lost all my money - $15, 000

My account email - [protected]@gmail.com

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视趣互动
Yanji, CN
Mar 27, 2020 2:46 am EDT

Please contact https://www.linkedin.com/in/mattbarrie/

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R
3:24 am EST

Freelancer.com Company cheats freelancers by joining fake clients

Freelancer.com has become hub of cheaters and dacoits and the website itself help the clients to cheat freelancers easily. and if you complain about this to their support they will take action against you instead. These peoples steals money from your account without your consent. They literally survive on the blood of freelancers working on the platform. Bloody cheaters. They have all the means to verify freelancer's Identity, payment method, adrress, photo. but they never care to verify any of them for client before letting client to put any money on the website.

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magicnight
Bangkok, TH
Feb 19, 2022 10:17 pm EST

Actually they took advantage from both freelancers and clients. I have payed the milestone payments and released them, but my freelancer can not receive them.

J
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J. Khan
, US
Feb 04, 2021 6:23 pm EST

exactly. very true.

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H
12:38 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Freelancer.com my account was closed for no reason

I'm a freelancer. I'm using freelancer.com for about 5 years. About two weeks ago I've found out that freelancer.com had closed my account.
I've contacted their support center but the only information they answered was that I violated terms and conditions.
No explanation about specific details.
For the last two years I had only two customers on freelancer.com, all payments were done via freelancer.com.

I almost sure freelancer.com had wrong information about me and they did a wrong decision.

They didn't provide no explanations to me.

My account name was HUMPT

my email [protected]@mail.ru

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1:39 am EST
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Freelancer.com account closed, money confiscated

I am developing applications for clients found on this platform.

Yesterday my freelancer.com account was closed.
All I could get from freelancer is: It has come to our attention that you have participated in activities that may harm the business operation or reputation of Freelancer.

I dont understand what activities they mean. Moreover, I have got about 2000$ on my account. Support ignores me and dont want to let me withdraw this money.

The account is closed without explanation and the opportunity to discuss claims. Money is just stolen.

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1:36 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Freelancer.com refund on closed account (buyer)

I have been trying unsuccessfully to have Freelancer refund funds from an account they closed. I would like to call upon any other Freelancer.com users to contact me for a potential class-action lawsuit, and to have them banned from doing business in our respective countries, and to lodge a complaint with our legal agencies in our respective countries. Here in the USA, it would be our State Attorney Office, and the Federal Trades Commission, as well as ICAN, to have their IP domain servers in our respective countries to have them put on notice that stealing people's money will not be tolerated.

These Internet tyrants need to be put on notice and know we will not stand for our hard-earned money to be ripped off by some unscrupulous businesses from another country.

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m ward
Lusk, IE
Jan 25, 2024 4:41 pm EST

yes i have fiuled complaint in insolvency service at UK Companies House against a company called freelancers Outsourcing UK Limited whose directors all with freelancer in australia and rcd money i paid to upgrade my account thaty now closed leaving me with no access to service.

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H
2:52 pm EST
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Freelancer.com freelancer.com closed my account without any reason.

They closed my freelancer account without any reason.
Every time I ask their supporters about the reason, they only replied that I have violated the user agreement of this site.
I want to know what "item" in the user agreement I have violated.
The last supporter said like this.
"Thank you for contacting Freelancer.com Support.
I understand that you want to have an update about the account issue. I have forwarded this to the relevant team and they will get in touch with you directly.
We seek your patience on this. Should you have other queries or concerns, do not hesitate to contact us again for assistance.
Sincerely,
Allyson S.
Freelancer.com Support "
Still no reply from them.
How do you think I can solve this problem?
If they do not solve my problem fairly, I am willing to try my best to solve it myself.
Facebook will be my first step in this.

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Update by Hamilton2
Jan 30, 2020 8:17 am EST

why this post is marked as resolved?

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M
7:33 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Freelancer.com it's not a serious business

After i receive my payment freelancer.com has blocked my account and after my reclamation, has CLOSED my account. They have stolen my money.

They once asked for my documents with the photo identification procedure. I did, they approved. They asked again, I did, they approved. It started a loop to send documents, they approve, but then block the money and ask for identification again.

I am a serious professional, who takes my job seriously and maintains a respect for my clients. Freelancer.com is not worthy to have me on your platform, because it burns, steals and deceives people!

Freelancer.com cannot be trusted in any way.

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Resolved

I gave up the platform

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A
1:54 pm EST

Freelancer.com my account closed without any issue and lost $800 withdrawable

Freelancer closed my account for no reason whatsoever and I lost $800 withdrawable. I've had this account for more than 4 months, I paid all my freelancers on time and I've had great reviews but today they shut my account down. No reason was given. I even had someone working on a project for me and this is what they've done. None of the reasons they've listed below applies!
My id is alexeysamara88
my Gmail address is [protected]@gmail.com.
I lost all the customers there.

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N
9:55 am EDT

Freelancer.com freelancer

I was scammed and had foreign transactions coming out of my account from freelancer.com. I signed up for an account a few months ago. I had to verify my account info to receive payments So I gave them my card info. They took a little over $1 out of my account to verify And it cleared. They never put the money back in my account and said it will cash out once I start earning money.

I was almost scammed by a con artist using their platform who say they were looking for a virtual assistant. I avoided this situation right on time just for the following to happen. I noticed my $1+ disappeared from balance which was the money they took to verify which belonged to me. I was on a free account plan. Next, over a week I received a total of three foreign transaction withdrawals with one being directly from freelancer.com.

At this point I knew something was suspicious and contacted my bank to file a dispute. When I filed a dispute, in less than a week, my bank was able to verify that my account was hacked and reversed all the withdrawals and foreign fees. My bank says from the small fraudulent withdrawals it was only a matter of time before they started to take larger amounts from my account and I luckily caught it on time.

Freelancer.com is a huge platform for freelancers. Its unsafe for people trying to earn a living. They took money from my account to verify I could receive payments, never put it back, decided to keep it for themselves and started taking other withdrawals from my account! I'm disgusted with this company. They need to be shut down!

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11:01 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Freelancer.com they have closed my account without explaining the reason, give my money (2000usd) that I earned on

I have been contacting and waiting over months to resolve my account and money issue with freelancer.com .

One of their staff asked me for a video interview to get feedback from users so I had done with them as they requested.
After then, they had lifted my account restriction which was caused due to the video interview issue.
Later they have closed my account without explaining the reason.
I am asking what the reason is but they didn't clear that.

It's like their success management team is no longer work or address any person request from users.

Further, I had thousands of dollars on my account before the account had closed, they closed my account without processing or giving my money that I earned.

I am now trying to get money issue resolved through support and success team over email but they are not respectful to my request on that.

I am really frustrated how official site like Freelancer can do their business like this and hurt individuals even with money.
I am so scared about it.

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steblik
Moscow, RU
Jun 11, 2021 8:08 pm EDT

Have you managed to withdraw your earnings?

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D
7:56 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Freelancer.com theft of funds

Freelancer.com are criminals - no other way to say it. I joined their site in march 2019 and for several months, freelancer.com has refused to release funds in the account. I have told them numerous times, I do not intend to continue using the site. Simply refund my funds and close out the account but they refuse. On my profile is a verified payment method, verified phone and verified email address.

They claim they are having issues processing request for funds to a bank account directly but they also refuse to deposit earned funds to paypal. This has been months now. There is absolutely no reason to hold funds hostage. They are criminals.

I have also noticed that almost 90+ % of jobs posted on their site never get awarded and job posters are not held accountable for posted jobs. The site however deviced a way of charging users for credits that could then use to apply for jobs. This is fraud.

You can spend weeks or months working a project on this site and job poster change their mind for any reason and regardless of milestone arrangement, the site will refund all monies to job posted and you get absolutely nothing. They are simply reckless.

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Update by DisgruntledSiteUser
Oct 14, 2019 8:13 am EDT

A certain "job poster", posted a job on their site. Milestone arrangement that poster agreed to was that they would pay half at start of project and balance on completion. Each time I asked for payment, they had some excuse. Several hours/days into project, poster then says he changed his mind about project, yet they (freelancer.com) erroneously released entire sum in escrow to project poster and expected me to not get paid.

After several weeks of excuses they finally credit my account but for half of what they were supposed to but when I try to withdraw funds they refuse to pay. This has been several funds now.

If they decide to release entire funds to job poster regardless of milestone arrangement, then this becomes site owners liability. The still owe me and have not paid for months. It is their responsibility to ensure posted jobs get awarded or poster gets fined. It is also their job to ensure job poster adheres to terms of milestone.

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F
9:41 pm EDT

Freelancer.com freelancer.com

Freelancer closed my account for no reason whatsoever. I've had this account for more than 2 years, I paid all my freelancers on time and I've had great reviews but today they shut my account down. No reason was given. I even had someone working on a project for me and this is what they've done. None of the reasons they've listed below applies! Unbelievable!

Below is what they sent to me:

Hello there,

Greetings from Freelancer.com.

We regret to inform you that your account has been closed by the Freelancer.com administration. We offer no recourse or rebuttal for this penalty.

It is stated in our Terms & Conditions that Freelancer.com may terminate the participation of a User if we think that they are creating problems, legal liabilities (actual or potential), infringing someone else's intellectual property rights, engaging in fraudulent, immoral or illegal activities, or for other similar reasons.

In the event of termination, Users found in violation of the User Agreement will not receive any credit or payment from Freelancer.com.

Without limiting Freelancer.com's other remedies, to the extent you are in violation of this User Agreement, you must pay Freelancer.com for all fees owed to us and reimburse us for all losses and costs (including any and all Freelancer.com employee time) and reasonable expenses (including legal fees) related to investigating such breach and collecting such fees.

You agree that Freelancer.com is entitled to deduct such charges directly from any existing balance in the offending Account, or any other Freelancer.com Account owned by you.

Have a nice day.

Regards,

Damian L.
Freelancer.com Support.

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视趣互动
Yanji, CN
Mar 20, 2020 4:10 am EDT

https://www.linkedin.com/in/mattbarrie/

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L
12:55 pm EDT
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Freelancer.com freelancer.com scam???

My account was suspended for no reason, with money allocated to a project of great importance.
This is a lack of professionality both in respect of both people that are working (specifically the person that was working for me), and myself.

At the moment I have 250 euros in the platform, and no one of the customer service can give me any information about how to have my money back. Are they just keeping the money?

I would like some serious representative of the company to face this issue and to help me resulve the present complaint.

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5:52 am EDT

Freelancer.com freelancer.com treatment of working freelancer

I completed a project for an employer.
I worked on it for over 30 hours.
I paid around 100$ In fees to accept the project.
When I got my earnings and tried to withdraw them I learned they are being held, because the employer hasn't finished verifying my account. The employer has no intention of doing it and I am left with nothing.
Their official answer is that after all that work, and employer who got the project. I am the one who is being penalized, basically got my money stolen by freelancer.com.
Employer got their project, Freelancer.com got their fees and held my earnings.
I am left with lost time and money.
Stay away from this site, they treatment of freelancers and customer service toward them is deplorable.

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4:23 pm EDT

Freelancer.com account closed without any explanation and money confiscated

The night before I was filing a dispute against one of my clients on Freelancer.com and Freelancer made me pay 43 euros as arbitration charge, the commission of the project I had worked on plus an euro extra as Credit card verification charge. I was pretty sure of wining the dispute so I paid all the money. And the next morning my account was closed! I was supposed to get 280 euros from the disputed project plus I had two projects going on simultaneously. So they confiscated almost $1150 in total and my account just disappeared from their site! When I tried to contact them, all they said is that I violated their Terms of service.

I work as a Digital and Creative Consultant Consultant and a part of my job is to manage Social media accounts for my clients. So yes, I did take their login details to get into their social accounts, but the payments were 100% through Freelancer site. I assumed the violation was due to this sharing of login details. When I asked them more about this and also explained why I had to take the login details, like an expert scammer they refused to respond to any of my emails.

However, they kept emailing me with updates about the dispute and I got one email 30 mins back saying the client has left me feedback that my work was incomplete! First the site completely closes my account, refuse to respond to my emails, then they email me about topics that are of interest to them and third, they allow a client to leave feedback on my account that they closed down and doesn't exist anymore! They also send me link to view the feedback which takes me to the login page and when I try to login, they say the account is closed and I should contact customer support and when i contact customer support I get no response. I don't even understand the kind of game they are trying to play because they are pretty experienced in scamming people for such a long time.

I have included screen shots of closed account, first email claiming TOS violation, second email with client dispute update for a non existent account and proof of amount deducted for credit card authentication. I didn't receive any email confirmation for the money deducted for dispute/arbitration (I do have credit card service email as proof).

At this point I do not care if Freelancer doesn't reopen my account as I don't wish to have an account with a scam site. But I do want my money that I am due to receive from the site ( money for the 3 projects + the arbitration amount + credit card authentication charge) and that I worked hard for and earned by honest means!

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5:25 am EDT
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Freelancer.com accepted offer of a project and got charged $150 as freelancer fee

I have accepted an offer of a project of $1500 on freelancer and they charged me $150 as freelancer.com fee. The client later decided to cancel the project and he did that. As I havent got paid a single $ from the client I asked freelancer.com to refund me the fee they have taken from me but they said "please know that project fees are non-refundable whether a project is complete, incomplete, canceled or deleted.". Any one can guess that there is possibility that freelancer.com creating fake client profiles with good reviews and then posting projects by those fake profiles with large amounts. Offering the job to freelancer and then deducting 10% of the project amount as freelancer.com fee. After that they cancelling/deleting those projects or deleting the clients profile and looting the freelancers. When I said the same thing to their chat support person they have sent me an email mentioning that "We regret to inform you that due to your recent behaviour on Freelancer.com, we are required to take action. This is because you have attempted to take communication offsite." Where as the client have already deleted the project and he is not responding to my messages. I thought I may get the charged fee back from freelancer.com but they denied it completely. I want to know the way I can sue the freelancer.com as they might be looting freelancer this way. Also there is no way to know if the client offering the job/project is fake or real.
Please help.
Project URL - https://www.freelancer.com/projects/project-17752760
My Email - [protected]@gmail.com

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Update by Amit_Mishra1912
Aug 22, 2019 8:41 am EDT

or developing screensharing option on freelancer.com? 😀
Freelancer - Hire & Find Jobs
Find & hire top freelancers, web developers & designers inexpensively. World's largest marketplace of 36m. Getting started is free. Receive quotes in seconds. Post your job online now.
freelancer.com

This is Facebook, you're not the only one we're chatting with.
In any case, we'll take that "screensharing" as a suggestion.
Please note that even if we currently don't have the screensharing option, the fact that you violated our terms and conditions does not change.
:D :D :D :D :D

Since you keep on bringing up the screensharing function, I will also review your other projects. 🙂
sure do it now please
You replied to Freelancer
This is Facebook, you're not the only one we're chatting with.

ohh I first read it as we're cheating with 😀
as soon as you will start calling and screen sharing option without accepting the offer your looting the freelancers will stop and I am pretty sure you never going to do that 😀
hope you have seen few of my projects already and thinking that how stupid I am that I can get the projects out easily and can save the fee I am paying to freelancer.com but still I am taking the payment through freelancer.com
correct?

And now they have blocked me on Facebook :)

Update by Amit_Mishra1912
Aug 22, 2019 7:32 am EDT

They create fake client profile and post projects of large amount by those fake profiles. As you can't have a call with the client before accepting the offer and as soon as you accept the offer they deduct 10% of the project amount from your account. And after that they just cancel/delete the project or suspend/delete the clients profile. This way they are earning huge amount from the freelancers as well. There is no way you can find if the client is real or fake before accepting the offer as if you take the client outside the freelancer.com to confirm if the client is real or not by call or screensharing and then they will say you have "you have violated their terms and conditions" so if the project is cancelled or deleted without paying a single $ and you try to contact the support for the refund of fee which you have paid to freelancer.com they will deny by saying that "you have taken the conversation outside of freelancer.com so you have violated the terms and we will not refund you a single $"... :D

Update by Amit_Mishra1912
Aug 22, 2019 7:08 am EDT

what happened?
is it also a fake page created by freelancer.com? please confirm so that I can report the page

Update by Amit_Mishra1912
Aug 22, 2019 7:04 am EDT

Chat Conversation Start

Internet Company
3:06 PM
Freelancer Technology / Freelancer.com / Getafreelancer.com — accepted offer of a project and got charged $150 as freelancer fee

Hello, Amit.
Let me check on this.
What's your username?
amitmishra2u

What's the project ID or the username of the employer?
https://www.freelancer.com/projects/project-17752760

As I see here, the employer "piotrbbb" is the one who deleted the project.
Their account is also still active.
I also see that you were able to communicate with the employer outside our website through a third party app.
Please note that communication outside our website is a violation of our terms and conditions.
This is why you received a warning via email from us.
It is best if you will always use the Private Message Board as your means of communication because any transaction and communication conducted offsite are unsafe and beyond the scope of our support.
he wanted to have a call and screenshare to show me the work he wanted thats why we need to go outside freelancer

This being said, we have no way to check if both parties are still communicating, and if the project has been completed outside of our site and whether or not payment has been made through other means.
Therefore, we would be firm in implementing our policy about the project fees being non-refundable regardless of the project's status.
but his requirement was something different then I supposed and thats why we havent got this work done and after requesting him for so many days he have cancelled the project
sir why you will bother about the project as you have already got the fee
where as other platforms only charges fee to freelancers when they get money from the client
you charge the client when they submit the job or when their job got accepted by some freelancer that is good but what the freelancer do if after the fee deduction the client gone

You're the one who initiated the offsite communication. You sent a message to the employer saying "s-k-y-p-pe".
By spelling Skype like that, I'm sure you're aware that offsite communication is against our Terms and Conditions.
However, you still circumvented our chat by spelling it that way.
this chat was before he awarded the job to me
if you can see
and he awarded the job on freelancer
if I had to take it outside then why would we have paid you fee?

Before or not, you still violated our Terms and Conditions.
That does not change.
we freelancers also need security thats why we trust you
if the project is cancelled by the client without paying a single $
why should we freelancers bear the fee ?

Because we charge a project fee.
from both client and freelancer
then ask the client to pay me the fee I got charged by freelancer.com on accepting his offer

The project fee is charged after a freelancer "accepts" a project.
yes sir thats what I am saying

When a freelancer is awarded a project, they have 36 hours to decide on accepting or rejecting it.
what is the surity that the client was not a fake client created by freelancer.com itself?

You can chat and discuss the project's details within those 36 hours.
what is the surity that the client was not a fake client created by freelancer.com itself?

During the 36 hours, you can ask the employer to complete their account verification.
that can be done by the people of freelancer.com as well
I am asking how to know if the client is fake or real?
how to find if the profile is not created by freelancer.com
why should I pay the fee if I am not earning a single $

If you're basing everything on that conspiracy theory of yours, then anything I say will just be you saying "How can we be sure that it not freelancer.com making fake accounts".
So what's the point of this discussion.
I am already paying you membership fee every month

Paying a membership fee doesn't mean that you can violate our Terms and Conditions.
if I am getting the job awarded on freelancer.com and freelancer.com taking a 10% fee then who is responsible if the freelancer not got paid a single $ even after paying $150 to looting freelancer.com?

Under normal circumstances, we would have given you a refund of the project fee once the project has been canceled. However, since you communicated outside our website, we will not be refunding the project fee.
As I've mentioned earlier, we have no way to check if both parties are still communicating, and if the project has been completed outside of our site and whether or not payment has been made through other means.
I knew it everything being done on freelancer.com where they dont have screensharing option at all so that client and freelancer can do everything over there without going to any 3rd party app and if they do this then freelancer's polity got spoiled and you cant claim for refund
very very very good
can you show me where the hell freelancer.com have screensharing option?
even fraud freelancer.com does not allow to call the client before accepting the offer
what happened?
not able to find the screensharing option on freelancer.com
?

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10:07 am EDT
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Freelancer.com Scam page

I posted a job on this site and it was declined due to an "unmeaningful job description. Then they closed my account. I opened another one and posted the job. Initially it was approved and then declined again. When I tried to reach someone on Facebook, this is what they said

"Thanks for waiting. Freelancer.com does not have a support hotline.

We've checked your account and it has been closed due to a violation of our terms and conditions. As a result of this, we cannot assist you in reopening it and any subsequent accounts that you open will be closed as well.

It is our advise that you seek work opportunities on other freelancing platforms instead."

So apparently my job description violated their terms and conditions. Here's a copy of it:

"We are looking for an experienced and self-sufficient individual/team that is available and ready to work full time providing administrative and marketing support to a small real estate agent/investment company.

This individual must be experienced! You must be able to speak and write English fluently without spelling and grammar errors. You will be marketing to prospects via social media, texting, and via phone. Your English must be on point!

We have two teams generating research and marketing. You will be designated as the Team Lead and be able to organize all incoming leads, be able to follow up with a majority of contacts, and be able to analyze the deal on the phone, though social media, and text.

Leadership and independent thought are necessary. You must also be able to think outside of the box, anticipate the next step with clients/team members, and you must grasp the workflow/operations of the entire team. Do not apply if you are not a self-starter, only take orders, and leave the "thinking" up to us. You must be able to grasp the concepts and apply them to your tasks/processes.

We are looking for a right hand in these operations. Our assistant must be intelligent, must have a pleasant speaking voice, and be able to initiate conversations with clients/team members - not just respond.

This person will be connecting with prospective clients that are motivated to sell their real estate property and researching/qualifying leads via various softwares. This person will also be responsible for connecting with such persons, advertising the services of the organization, and setting appointments. Lastly, he/she will also provide all administrative support in preparing files and relevant real estate documents.

The marketing campaigns we are currently running include social media, dialing, texting, voice drop, and MLS. As Team Lead, you will be responsible for monitoring, ensuring all strong leads are followed up with, generating appointments, entered into the CRM, and administratively supporting company founders with marketing/strategic/operational initiatives and follow-through."

Please enlighten me!

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5:07 am EDT

Freelancer.com funds have been locked and account suspended

Hi,

I used to be a freelancer in this website, and i had an issue with a project, bellow the exact details:
1- July 24th 2019: I finished the customer website as planned, he asked for the Admin password to change something. he changed the password and never answered my messages since then,
2- July 26th 2019: I waited 2 days before contacting the Support Team (See the chat transcription 1 attached) I told then That the employer is not responding, what should be the procedure, they simply asked me to try again. and that's what I did, but he still not answering. So shutdown the website, because he did not pay for it.
3- July 28th 2019: The employer contacted the Support Team to complaint about the website being down, the same day, freelancer.com locked my funds, and suspended my account without even taking into consideration my complaint.
I sent them An email to ask why my account was suspended and the answer was

"Upon checking, there are issued warnings on your account. Kindly settle these issues first in order for you to gain full access on our website."

They know I can't access my account, and keep sending me emails to update a ticket I can't even open.
And today July 31 th 2019, I received a reminder with a link to resolve the ticket, They just want to get away with the funds I have in my account.

To prove they are treating freelancers in a very bad way.
In the other hand, when you are an employer, the treatment is completely different (Check the 2019-07-29-New messages) a success manager contact you when you don't even ask for it, but as a freelancer, I have 2 days for an automatic response from their system.

Thanks,
Rad

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Freelancer.com Customer Reviews Overview

Freelancer.com is an online platform that connects freelancers with clients seeking professional services. It offers a diverse range of categories including writing, design, IT, and marketing, among others. Clients post projects or contests, and freelancers bid to win the work. The site provides tools for communication, project management, and payment facilitation to streamline the remote work process. Both short-term tasks and longer-term projects are accommodated, catering to various business needs and freelance expertise.

Freelancer.com In-depth Review

Overview: Freelancer.com is a popular online platform that connects employers with freelancers from various fields. With a rich history and background, Freelancer.com has established itself as a trusted marketplace for outsourcing projects and finding skilled professionals.

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Customer Support: Freelancer.com offers reliable customer support through various channels. The support team is available and responsive, assisting users with technical issues, disputes, and conflicts. Users generally report satisfaction with the level of support received.

Pricing and Fees: The pricing structure on Freelancer.com is competitive and affordable for both employers and freelancers. It is worth comparing with other similar platforms to ensure the best value for money. The platform maintains transparency regarding fees and charges associated with using Freelancer.com.

Security and Privacy: Freelancer.com prioritizes user data protection by implementing measures to safeguard personal information. The website utilizes encryption and security protocols to ensure the confidentiality of user data. Users have control over their privacy settings and can manage data sharing preferences.

Success Stories and Testimonials: Freelancer.com showcases numerous success stories and testimonials from satisfied employers and freelancers. These stories highlight the platform's effectiveness in delivering successful projects and the benefits experienced by users.

Overall Rating and Conclusion: Freelancer.com is a reliable and user-friendly platform for outsourcing projects and finding skilled freelancers. It excels in providing a seamless user experience, a diverse talent pool, secure payment systems, and responsive customer support. However, users should carefully consider their specific needs and requirements before deciding to use Freelancer.com.

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