Freelancer.com
reviews and complaints

My account was closed.
I want to get my money back.
My freelancer account have 1253$ and now I can't log in.
I requested withdraw 1150$ in 25th of December and after 12hrs my account closed.
My several clients asked them the funds of 1253$ and the support team said it already deposited my account.
But how can I get it back? LOL.
They said it already deposited my account. Yes maybe it is.
Then one question. Why they didn't give it to me.
No email, no reply. They are going to get my funds.
If not, maybe they sent me email.
Freelancer support very poor. No phone call support, they just used ticket and live chat.
Live chat support team is [censored] already. They are really no need.
Maybe all freelancer users know live char support team no need.
Also the ticket is too slow to resolve problems.
Only phone call is the best way. Maybe they know it but they ignore it.
Because they are going to stole money from freelancer users.
They will not have phone call support team forever.
JUST WANT TO SAY IS " GIVE ME MY MONEY BACK ".
Maybe all freelancers and employers will leave your freelancer.com forever.
To avoid this one, you must refund my money back right now.

My account was suddenly terminated without any explanation.
I requested to withdraw $200 on the 31st of December. And I enjoyed the holiday.
On the 3rd of Jan, I found my account closed. I asked the support team and they said it is restricted on 31st and closed on the 1st of Jan. No reason was given. Why didn't they give me 48 hours?
I don't know if this is the intention of using the holiday season to do account hunting.
From the start of the new year, I got involved in a bad day.
I had $100 in my account and 3 currents jobs for $1500 totally.
I also lost my clients.
I want to get my hard-earned account back.
At least I want to find my money.

My account was closed by administrator when I request withdraw.
My freelancer account have $1253 and now can't login.
I contact support team they just say wait for 48hours.
I wait 5days, but I get nothing.
I just lost $1253, but why?
They didn't give me money.
They stolen my account's money.
It's not their money, it's own my money from the several clients.
How can I get my money.

They closed my account suddenly without any explanation. I tried to contact support with no reply so far. I have 2 open project with over 3k$ budget and 3 clients that will hire soon.
Also, there is 150$ in my account and they didn't give it to me.

I will never work on Freelancer.com again because Freelancer.com is scam. Wanna lost your money and waste your time, be sure to visit Freelancer.com! :) That is what I would suggest anyone interested in working on Freelancer.com. So, stay away from it or you may end up writting your own complaints on Complaintsboard.com. ;)
Guys! Let's cooperate against Freelancer.com! My email address is [protected]@gmail.com

I am a customer. Before yesterday they closed my account without any explanation... When I wrote to the support - I have got the email that I have violated their rules with this link: https://www.freelancer.com/about/terms
They didn't even explained which rule I have violated or what I have done at all... I have 2 open projects there with 2 different employees and they are waiting for money which I can't pay now because my account is closed and my money is stolen... So SCAM! The worst experience ever...

You can't just still people's money!
tamilla8484 - user name

Hello!

They suspended my account having 280$ in milestone payments. I just wanted to tell you my brief story so that other people now about these scammers.
they didn't give me any reason why they closed the account and the didn't withdraw my funds, deposit by me.
I am tring to contact them through support mail for more than 1 month and I had no rply from them.
I hope I can get the money back so I can stay away from them in the future...

Hello,

I have had my Freelancer account for a few months now, Plenty of 5* reviews, active clients and over $500 in the account and for no reason, I get the dreaded your account has been closed.

I have contacted freelancer with no reply. I'm not sure what I have supposedly done wrong.

I have an active project on the go and without the account Im not sure how I can finish them.

Hello!

I am an architect and I've been building my profile and working on Freelancer for the past 4 years. I've built a solid profile and monthly income on the website.

On approximately September 20th, my account was restricted, which I notices when I tried to bid for a project. I received NO WARNING email or anything from Freelancer regarding this, and after sending countless emails to their support got no response from them regarding the issue, so I thought it was a mistake of some sort. On October 5th, I got an email saying that my account restriction was lifted. When I tried logging in immediately after, my account was CLOSED. At the time of closure, I had approximately USD 3000 on it, and was in the middle of two projects with an important clients that I cannot contact now.

Since October 5th, I've sent countless mails to their support and accounts team, and still have no reply from them regarding the closure, what I did between the time of restriction and closure that prompted it, or what happened to my money.

I've read through Freelancer Terms and Conditions and I am aware that they can close the account if there was a violation of their terms, and I assume this is where the issue lies, only I cannot get a response from them.
I would be perfectly fine with them evaluating the damages they think I've caused with my behavior on their site and paying a fine, but I think it is very unprofessional of them to grab my hard earned money and run with it, especially when I trusted them and kept so much money on the site to begin with. There should at least be some sort of dispute before they do this.
I am hoping that this complain might reach their administrator or support team and if my account cannot be reopened that at least they have the courtesy of refunding the remainder of the money that is left on my account.
If I still get no reply, I think that I will be forced to contact the AAAC or sue in small claims court to resolve this issue and get my money back.

I complete projects for two clients on freelancer.com and received the payment. The money was in my freelancer.com account, the reviews had been published, I had even requested to withdraw that money into my bank account and all was good. A few hours later, they suddenly suspended my account without any warning and I could no longer access it by any means. I contacted the support. A full day passed and they said that your account is under a review so you can continue working but cannot withdraw any money.
When I finally got access back to my account, my money was gone. Two milestone payments worth 520 USD each had been reversed from my account. So I lost 1040 USD.
I suspect that it might be a chargeback that the website is imposing on me, as they have done in the past with other people as well.

On 9 September I got from Freelancer notification that I have to verify my identity. I did it, and on 10 September evening I got an email "Further information required to verify your identity. Thank you for your submission and responding to our enquiry but we need you to provide further information to help us verify your identity.Please respond within 45 days. If we don't hear from you within this time, we'll have to completely limit your account". I didn't have time to fill out the form that day and thought that I could do it on the next day. On September 11, 2020 early morning I found out that my account is closed. The point is that I didn't receive any notifications about it. I filled out the form "Reopening closed account" a few times but I didn't receive any emails/ feedbacks to my mailbox. At this moment I want to know what is the reason to close my account and how I can withdraw my funds in amount of ~5, 5 USD!

I have contacted you over and over about this since June with nothing being done. Today I find out account deactivated.
I setup an account back in June and placed add for e-commerce store coding help. Alex Simonov bid $900 I think close to it and a deposit was made from Security Bank in Martin TN account name Donna P Baker. They withdrew over $1000 I will have to go back and check the bank records for exact amount but they know exactly how much. We called the bank to let them know that the withdraw was safe and the bank sent them the money.
A week later Alex asked me to pay him a portion of the funds because he had completed some of the work. I agreed and tried to pay him $450 and it was refused I was told I had to verify the account and that I could allow them to make a small withdraw from our bank account to verify the account.
That small amount they stated was needed to verify account was not small at all they tried to withdraw another $1000.00 which the bank called us and we refused and said it was fraud (which it was as we never agreed to send in a total of $2000 for one job that was bid at $1000 or close to it).
I have requested that they release the money and pay alex s over and over or return our money to the bank.

You have stolen this money and caused harm to my family. Fix this or you will hear from my attorney and I will see that this settled no matter how much money it costs.

Jason E. Baker

Hello !

I just wanted to tell everybody my brief story so that other people now about these scammers. They suspended my account having 300$ in account balance and milestone payments. They didn't explain the reason and how to resolve it. Their reply is automatic and not helpful at all! I attached the screenshots for it.

They are probably interested in stealing your money because they are not interested to resolve the problem and not reply after few days.

I hope I can get the money back so I can stay away from them in the future...

I have done a project and received payment of that as well. Just when I was to withdraw the amount. Freelancer locked the amount due to issue with my employer which has nothing to do with me. My employer account is suspended and there is no way he would resolve the issue after he did the payment. Its nothing to do with me still freelancer.com locked my money so that I cant withdraw it.

Hello, I have worked day and night on freelancer.com and when I complete all projects and I earned 650$. I sleep at night with a good hope that I will withdraw my hardworking earnings tommaro and have a comitments with my developer to pay him too. I wake up and when I access my account they said it is closed. I tried contacting with freelancer for a reason and they asked me to read terms and conditions. My mistake was unknown. Its really disappointing when you earned money on hard times and your account closed without getiing any warning however, if we are submitting our govt id before start working on freelancer then it means we are verified persons to work.
I am really disappointed that I can't able to do anything after my hard workings and never get paid. I am really half dead and I promise I will kill my self soon because I cant able to pay to my developer and cant run my home. All are looking at me once I get banned. I wait for 2 days if issue was not resolved then soon you will have my news and all screenshots of my earnings and work with freelancer.
Good bye all

Dear Freelancer Support Team,

On 2020/07/28, I received the email to request ID Verification.
So I submitted information for ID verification and received the reply email, "Verification of your identity has been escalated to another department. Thank you for responding to our enquiry to help verify your identity. We have forwarded your case to another department for review and may require an additional 48 hours to provide a response." (please see the attached file, "Verification escalated to another department_emai_screenshot.png").
But I tried login on 2020/07/29, it failed and shows "This account has been closed. Please contact support for further details."(please see the attached file, "Login failed and let me contact support_screenshot.png").
I emailed to support@cx.freelancer.com to let me know why my account has been closed and what should I do to reopen my account.
I've already received this same reply email 3 times.
You said "...We'll be in touch soon!" in all the reply emails.
How long is it "soon" for your Freelancer Support Team?
Let me believe you're a honest freelancing site. Reopen my account or give my money back if reopening is not possible.

Regards,
YunCong Liang

They suspended my account and blocked login, didn't explain reason and resolution way, stole my $140 in account.
For my asking, they replied same answer, such as "View and manage this ticket online", "Rest assured that we have not forgotten you. We'll be in touch soon! ", etc. It's all fraudulence! I can't view ticket because they blocked login.

Freelancer.com charged me for a membership fee for a year and I was paid for it but ended my account in two months.
Freelancer.com do not give an accurate answer to the reason for termination
My account had exactly $309, and they stole the money.
I have mailed tickets to them over and over again, but they ask me to wait. And they send me empty message continuously now.
I hope to open my account again. If they can't open my account again, please return my money.

After being scammed in the platform and understanding the Freelancer.com will not do anything to protect freelancers from predatory scammers passing for clients, I decided to leave the platform.

On several occasions, I tried to withdraw my funds and leave the platform but the result would always be that my funds would only be transferred within at least 20 days, making me stay in the platform for that period of time so I can keep track of my money.

I expressed my dissatisfaction with the support team on many occasions and I was always told that I could withdraw my funds immediately, have them available in my account immediately, and close my account. They would encourage me to stay and then send me a like to do this and the result would be exactly the same: at least 20 days wait for my funds to be available which makes me stay in the platform.

I feel like I'm being coerced to stay in this platform when I already expressed my will of leaving and having my money. This is UNACCEPTABLE.

Please help me make them pay my money so I can close my account once for all

Joana

I submitted a ticket to the support team on freelancer.com because my client created and awarded me a fixed price project that I have not been compensated for. Once I accepted the project I was charged a 10% project fee that made my freelancer account negative. It's been over 90 days since I've completed the work and submitted requests for milestone payments i still haven't been paid for to date. I submitted a dispute for the project fee and payments twice, and both times the support team told me that there was nothing they could do until they spoke with my employer. They tried contacting the employer and they won't respond. So my situation still hasn't been resolved and My account is still negative money.

I hired a freelance contractor to do some work for me. They did the work to my satisfaction I had no problems. I paid the agreed amount to Freelancer and I released it to contractor. A few days after that I tried to contact the contractor to see if they were paid and Freelancer said the contractor is no longer with Freelancer. I had the email of the contractor and they told me that Freelancer is holding the money I paid. Weeks went by and they did not pay the contractor I hired. I ask Freelancer to return my money and I will pay the contractor since they would not.
After many emails to Freelancer they said the would return my money. In turn I paid the contractor.
The problem is Freelancer only returned about 2/3 of the money. They said they would return the full amount. I wrote Freelancer numerous emails asking them to explain why they did not return the full amount. I sent them screen shots of my bank statement showing what they returned. They never gave me an explanation of any kind. They kept sending emails saying they have not hear from me and would close the file. I would immediately email Freelancer and say the case is not closed and I am responding.
I never received the balance of the money they agreed to refund and never gave me any explanation as to why!