FragranceX.com
Reviews and Complaints

I am waiting for my purchase paid for then i got a text from dhl courier company asking for 23 pounds before they can deliver my parcel; there was no mention of using a courier and additional costs i am furious and trying to get my money back as they wont deliver the parcel unless i pay DHL, i have raised a dispute with pay pal wished i gone local paid more but at least i would have had my perfume .wont be giving up until i get my money back or perfume i have paid for without any additional charges im thinking of writing to the newspapers too

I 've had the same problem... my product was supposedly shipped on 19th November yet I'm still waiting for it to arrive. I've tried emailing several times only to get the same generic reply, saying that goods had been despatched but may have been held up in customs & that they did not have tracking details. In the end I phoned, & was hung up on as soon as I said my product hadn't arrived. I eventually got to speak to someone after pressing a different menu option & was told that people who had ordered 2 wks before me were only just receiving their orders and that mine should arrive in 1-2 weeks. It has now been nearly 3 months since my order was 'dispatched' & it looks as if my money is lost :(

After reading all the complaints about Fragrance X, com I only wish I'd have known about these before I made an order! I ordered two perfumes as Christmas presents for my daughters on the 22nd Nov 2010, I rang them 2 weeks later for reassurance that they would arrive before Christmas. The woman said something about them possibly being held in customs but was confident they would arrive. I rang again the week before Christmas and requested a refund as I didn't believe I was going to recieve these perfumes, a different rep told me it had to be 2 mths clear from the date of order before they could give a refund. 'Ok', It is now the 26th Jan- just over the 2mth mark and I have called them again today, TWICE I was cut off after I explained my Situation and the third time the rep gave me a load of bull about whoever told me to wait 2mths have been sacked through giving false info. I told her I WANT MY MONEY BACK! She said people who ordered 2 wks before me are just recieving their perfumes now, but I dont want the perfumes now I told her, Christmas has been and Gone!Just give me a refund! She said I can only have a refund when I recieve the perfumes and then return them. Its screaming out at me that I am not going to get my money back. I paid with me debit card and will be in touch with my bank tomorrow. As far as im concerned this is theft and Fragrance X are not getting away with this. They are a bogus setup earning their money by thieving from honest hard working people like myself. DO NOT ORDER FROM FRAGRANCE X OR YOU 'WILL' BE DISAPPOINTED!

Well Hallelujah

FragranceX has delivered the order months late... I expect because of I would not let up, and posted a side Wiki by their website listing on Google and send the letter to them as advised by UK Trading Standards.

By the time they left the goods at the post office (with £20 extra to pay), I had bought the product from a famous and much trusted London Department Store (wish I'd done that in the first place), so we had this and FragranceX's product to compare. The latter looks and smells different from the perfume I bought in the Department Store, but it smells fine. So the moral of this tale is if you want to wait months and get an unauthentic product and lots of aggro in between receiving your order shop with FragranceX... if you'd rather avoid this, buy your perfume from a proper shop.

But at least I got something... Good luck to everyone else trying to get something out of the "company".

How interesting that you actually got a delivery, albeit a fake perfume! A little miracle in itself. Good idea about the pre-paid cards.

I used a pre paid credit card that had 2 cents in it and bought a dulce $ gabbana Perfume. It took awhile to get here and i could tell it was a fake but it still smelled good. You should use one that has little money in it and get them for free. Hurry before they don't accept pre paid credit cards.

Not sure how often people on this thread re-visit, but I had an idea to warn others about Fragrancex.com. You could write a warning to potential buyers through Google's Sidewiki. Go to Fragrancex's website, click your Google panel until you find the words Sidewiki - a panel will appear on the left hand side of the web page, and you should be able to post a comment about Fragrancex along its website.

Three charges showed up on my bank account this morning and I did not order anything from FragranceX.com - only one order yesterday from Fragrancenet.com

Coincidence? I DOUBT it.

The charges are being reversed per FragranceX, but I want to know who made the charges!

We bought products from them as well and they were never received. I've searched the web and they have over 1, 000 negative reviews of people claiming the same... you pay, you dont get the product.

They're 100% fraud. Also they're posting positive reviews of themselves to make it look like they're actually a legitimate company.

Avoid them at all cost. You will think you're saving $10-20 but you're actually losing the full amount you're paying.

Hi, I'm from Australia. I ordered perfume TWO months ago and still haven't received it ! They keep sending me emails saying it's been held up by Australian customs but little do they know that I'm actually a customs officer here and that's absolutely the biggest lie ever ! We do not hold packages unless they are suspicious. They are the biggest fraud company I have ever dealt with. I have seen so many complaints on the Internet, so why is the usa government allowing them to operate ! I'm going to take this further all the way and sue them for fraud

I ordered my cologne over 2 weeks ago and am receiving the same runaround as others: "Canada Post is slow. Canada Post doesn't update tracking quickly. Thank you for your patience." I am in the hole $20.00 and they have now stopped responding to my emails requesting my product.

The shipping is really really slow. I ordered a Lancome compact makeup unboxed. The product sucks! It looks like some weired paste and creases into fine lines like crazy! Now I am pretty sure it s a fake product!

After ordering a fragrance through this company, & being charged for the fragrance 30th November 2017, I still have not received it> after numerous emails to the company I have only gotten the same standard approach back. ie to have patience, it must be held up in customs. This is my first purchace with this company & obviously the last if the situation does not change> cannot believe they are allowed to continue to operate this questionable business.

I ordered over $US 170 worth of perfume from this online company called "FragranceX.com" in July 2017 and I still haven't received my products up till now in November 2017. I sent emails repeatedly to this company but they just kept on asking me to wait and wait. This is a scam.
The only reason I ordered from this company is because they emphasized the fact that international shipping charge is "FREE". Don't believe a word they say because the products never arrive. I lost $170 US dollars in total. So...don't buy from this company! You end up losing more than your shipping fee.

I ordered products from FragranceX.com, which were supposedly shipped on 19th November 2017, yet as of today (15th February 2017) I'm still waiting for them to arrive. I've tried emailing several times only to get the same generic reply, saying that the goods are on their way but may have been held up in customs, & that they were not sent with tracking details. After 2 months of waiting I finally phoned, & was hung up on as soon as I said my product hadn't arrived. After trying to call back several times, I eventually got to speak to someone, but only after pressing a different menu option. I was told that people who had ordered 2 wks before me were only just receiving their orders and that mine should arrive in 1-2 weeks. It has now been nearly 3 months since my order was 'dispatched' & it looks as if my money is well & truely lost :( I can't believe that they are still allowed to operate considering the number of complaints on here.

I order Fracas perfume from the above company for which they charged my credit card, They say they shipped this to me 31March. I have not received the order I have sent them several emails and I have only received one reply with which they provided me with tracking number .I have checked with both Australia Post and UPS parcel service and they both say that I have been provided with a bogus tracking number. What kind of a scam is this company running?

I made aperfume purchase from FragranceX.com. tyhe price of the perfume plus cost of international air freight was taken from my credit card by FragranceX.com. The goods never arrived. Successive emails just got me a standard auto reply that if the goods were not delivered they would be returned and resent. After a few months I gave up and just figure this company is yet another internet fraud mob. Anyone is welcome to contact me for full details of how these people scam.
Dennis Harmon. P.O. Box 191, Woy Woy, NSW 2256, Australia or email to danda@mail.org

STAY AWAY ... FAAAAARRRR AWAY.

Don't ship items as promised. Waited two weeks for my shipment, and I'm in Florida. Never showed up and they basically told me "too bad"
30 day money back guarantee ? Don't make me laugh.
Too many other sites that are MUCH better with better prices.

“WE PRIDE OURSELVES ON DELIVERING THE BEST
POSSIBLE SHOPPING EXPERIENCE TO YOU AND ALL
OUR CUSTOMMERS”

This statement was on one of the many emails from
Fragrancex.com.

I ordered some mens aramis, value app $45, at end of june,
i was emailed that the goods were despatched to the uk by a non
trackable postal service, Fragrancex.com, state that goods
are normally delivered within 7 to 14 days, excluding any
delays, ie customs/security, iv checked with royal mail,
and they tell me that they are not holding item for myself.
As of today, 14th aug 2017, no goods have arrived., Iv had
several email;s from Fragrancex, tell me to be patienct, now
i find i have to be patient for up to five “months”, this is the
period fragrancex will wait for before they would even consider
the goods to be lost or stolen, they rufuse to refund my money
until this period is up, 5 months is totally ridiculous period of to
wait until i might get my money back,
And iv recently checked on the internet, aand as far as i can see
this has happened before to other customers. As far as im
concerned fragrancex, have stolen my money.

I ordered a bottle of perfume. I tried to check my order status as it was taking a while. I contacted them by email as I live in Australia and they replied that they have no record of my order.
I wish I had of read about all the problems others have had with fragrancex.com before I gave them my credit card details. They are a rip off!

It's too soon for me to make a valid complaint (less than the advertised 14 days), but these testimonials from obviously unhappy customers makes me slightly nervous since I note the most complaints are either long waits for the product to arrive or complete lack of arrival. I can only say that I bought from this company once before and had no problems whatsoever. I would suggest, however, that they change their way of shipping as it makes a customer nervous not to have the ability to track a purchase.

after 15weeks I get a full refund!
thanx Fragrancex :)

I can't believe I'm reading these comments. I ordered from Fragrance X. com and received my order very fast. The fragrances
and one lotion I ordered were the best priced of any store(online or elsewhere)that I could find. I got free shipping too. The
box came from Long Island City, NY. I looked it up in my Rand McNally and it wasn't listed. I know of Long Island, NY but not
as a city and I thought that was a little weird. I guess I'm lucky I didn't get scammed like all you good people through out the
world that say you did. I don't think I'll order from this company a second time after reading all the negative comments.

Krista O. from Florida, USA

I didn't received an order from Fragrancex.com, too.
It seems that they are operating kind of scamming website.Too many people are complaining about the same thing.
I woudn't advise anyone to buy from them.

Marcella(Canada)

same with me. I waited for 7 weeks for my order.
worst costumer service ever .I was communicated not with people but with a robots.
no refund, only wait, wait, wait
I will never buy from them again nor will I recommend to anybody else.

hi I'm from Australia i purchased wholesale from them over a few years recently 2012 i purchased pink sugar testers when i got them i noticed the label was wrong and the smell was way wrong i complained they denied me access to wholesale now i cant shop their i think those perfumes wear fake

I've been buying from Fragerance .com

I've been buying from Fragerance .com for many years, and have NEVER had the slightist bit of problem! They always have what I want in stock, in any ammount that I need and have always been the lowest price that I could find anywhere. I give them two thumbs up, and five stars!

I have never had a problem getting my orders filled at Fragrancex. Their prices are usually lower than their nearest competitors and I have always gotten my merchandise on time. Maybe because I live in New York, the postal service is more reliable.

The problem with some of the dissatisfied posters could be with the poor level of service offered in their country of origin.I am pretty sure that these are not United States customers complaining here, otherwise all they would have to do would be to call customer service and get these issues resolved.

I have emailed fragrancex on the 16 August 2010 with regards to my order number 6273179 not yet received . I have been buying from strawberrynet.com for the last 6 months and had no problems. On every occasion my order was received within 15 days. I am now begining to think that fragrancex is a scam . Please re-ship my order with a tracking number or refund my money.

ORDER NUMBER - 6273179

Regards
CLIVE APPALSAMY

I've had exactly the same experience and wish I had seen this board BEFORE ordering. Strongly recommend you DO NOT use this company.

I have had the same problem... my product was supposedly shipped on 19th November yet I am still waiting. Have tried emailing several times only to get the same generic reply. So in the end I called, & was hung up on as soon as I said my product hadn't arrived. I eventually got to speak to someone after pressing a different menu option & was told that it would be held up in customs (for 2 months?!). Was told to just wait but it has now been nearly 3 months & I guess I just have to accept that I have lost my money.

I've been dealing with FX for a couple of years now and I'm very satisfied with their services. And not to mention Ron is one of the most friendliest and helpful person I've known and he responds to my email in lightning speed. I will continue doing biz with them. I hope they'll continue to flourish in their biz. Thanks FX & Ron!

I have been dealing with them for many years, and so far, no complaints. Very very prompt dispatch of orders, and Ron Yakuel always answers emails immediately. Please note I have no connection with the company, other than being satisfied customer.

The positive comments on here are all shill comments from the company itself. Ever notice the good comments are very general and vague while the negative comments are very specific from a real experience?

I have found that Ron Yakuel is the most congenial person who wants to satisfy customers always. I would not hesistate to do business with him

I ordered a bottle of Hanae Mori Eau de PARFUM and got an Eau de TOILETTE! I rang to complain, I didn't receive any apologies or nothing of the sort, they told me to return the product which I have done one month ago. However whenever I call to ask about the progress of my refund, they say they are late with refunds and all I can do is wait. They are very arrogant over the phone and if you ask to be transferred to any of the supervisors then get ready for the rudest people I have ever come accross in my life, they should not be in customer services. DO NOT BUY FROM THEM! if you have also been conned by FragranceX please come forward we want to hear from you.

@Marky Mark & Ahmet,

I am glad I have read your review about this bad company. I ordered 4 weeks ago Creed Spring Flower, payed the money in advance and finally after 3, 5 weeks got an ampty bottle (and an order with Green Irish Tweed for men written on it, whereas I a woman, can you imagine). As for me, I believe they are swindlers and I will give them a bad name over here in Holland.

I got my order in 2 days, free shipping, love it! Keep up the good work@!

You are totally right about their bad or even the worst service among all other online fragrance companies..

- They do not reply any of your e-mail,
- They do not send the fragrances eventhough they collect the money from your credit card,
- Somehow they have never and ever any tracking number,
- They are careless & arrogant,
- They are not able to provide proof of delivery even if you ask for it,
- support@fragrancex.com is totally useless e-mail address,
- They always keep telling "please be patient and your order is on the way"

NEVER and EVER buy any product from FRAGRANCEX.COM

Ok, so as a follow up to this, and to be fair to the company, they did reply 24 hours within my recent email this time, and they processed my order, and delivered a tracking number of my package. I will see how things will go from here on, and maybe if their products are good, I will be ordering from them again.

Thank you.

Thumbs down for their ### support@fragrancex.com support center forwarding. They're the most useless customer support you could ever get. I have ordered from them via Paypal and they rejected my order because they couldn't verify my " shipping address", then when I contacted their support I got asked to use CC and send them some verification documents, which I did, but the order still got cancelled immidiately after being placed, I contacted them again, guess what, I got the same scripted message:

"Thank you for your email and for your recent order with FragranceX.com. We
are sorry to inform you that we could not verify the billing details for
your order. Your order has been canceled and your card has not been
charged. We apologize for any inconvenience... bla bla bla"

So I contacted them and after 3 days I got asked to send the same documents AGAIN, which I did, 24 hours later here I am waiting for their reply (which I bet it will be another script copy and paste) while writing this rant. Will definitely avoid in the future, even if I have to make my own scents, so if you're looking for a fragrance store definitely avoid FragranceX. Now I'm going to try FragranceNET which has some great reviews so I hope things go well with them.

In case of purchase small quantities of a good company
I bought them Fragrances more than $ 6000
Unfortunately, they are the worst company that did business with them
Customs refused to enter the shipment into my country without bringing the original invoice
Certified seal of the company
More than two months and I contact with support and Victor and promised to send
Did not they send the bill
Currently in the consignment store DHL
After sending several e-mails & telephone calls
They asked me to return the shipment and send me money back
Reasonable that the issuance of an invoice and stamped so hard !?
I seriously doubt the credibility
Ask more than two months only and did not send an invoice

You are totally right about their bad or even the worst service among all other online fragrance companies..
- They do not reply any of your e-mail,
- They do not send the fragrances eventhough they collect the money from your credit card,
- Somehow they have never and ever any tracking number,
- They are careless & arrogant,
- They are not able to provide proof of delivery even if you ask for it,
- support@fragrancex.com is totally useless e-mail,
- They always keep telling "please be patient and your order is on the way"

NEVER and EVER buy any product from FRAGRANCEX.COM

I buy from fragrancex.com for about 2 years and I`ve never had a problem about shipping or else. They are very serious people.

After more than patiently waiting for appeals. I never received my cologne. Paypal did nothing, post office is obviously a waste of time. This is a perfect example how THE USA gives off the pink slip to "legal theft". Keep your hundreds of dollars. Do not order from Fragerance X. The worst nightmare of my life!

On October, November and December of 2011 I made 15 orders from FragranceX.com and never received them. Those orders were paid with a credit card. The number of the orders are: 8611553, 8611526, 8611127, 8611070, 8610884, 8589251, 8488916, 8468993, 8449634, 8490521, 8424641, 8410592, 8325017, 8249162, 8380052. FragranceX.com showed total disrespect to the customer by taking my money and never delivering the product. I DO NOT recomend ANYONE to buy in that store.

2 month waiting no refound no perfume no cancel

many time same this answer like auto repl

"If it has taken this long, it is due to being held by customs. While most are not delayed for long, sometimes customs is not timely in notifying the recipient.
Your package is on its way and will arrive soon.
If it cannot be delivered for any reason, it will be returned to us.
I appreciate your patience and look forward to serving you again soon.
Thank you"

and the final message is

"Please note that we are unfortunately not able to recall a package once it has shipped from our warehouse, additionally we are not able to cancel or refund for any order that is still in transit"

that was the last message that end me to the making this review
that mean they don't care for customers and just stealth the money read their answer again and you will decide
i e-mail all those people ( Vinnetta, lee, , Renee, Salihah, Debbie ..) and others all same thing also i e-mail the manager and he ignore my message
DON'T BUY FROM THIS COMPANY

Guess what.? After over 20 e-mails( and boy did i give them a mouthful) My perfume turned up 3 months to the day. I do NOT believe that the package I recieved was the same one that they originaly sent as it was is pristine condition. And after being in the postal system for that amount of time without a mark on it, would not happen.
To everyone out there who has ordered from them.. please keep bombarding them with your e-mails, even make them abusive.
Also when they send you a promotional e-mail just keep replying to them and don't stop. It just may work. Good Luck

They advertise free shipping but after I placed my order they then added a postage charge so I cancelled my order on principle but they will not refund my money.

My order no 7153316 was placed on the 10th Jan 2011. According to FragranceX it left them on the 11th Jan 2011 and here we are on the 27th April 2011 and after several emails and two telephone calls where I have had to get up during the night to get the hours right to make contact with a person I still have no goods and they will not refund my money after several requests. I have now looked on the complaints board and there are so many complaints about this company I feel that something must be done and am looking at ways to contact the local tv company if only to help others not lose their money or goods. I paid via PAYPAL can they help me or can you advise me the way to go please my email is jackiesharkey@aol.com.au. Yours sincerely, Jackie.

February 14th 2011
I ordered AND PAID FOR items from their website. THEY STILL HAVE NOT ARRIVED and FRAGRANCEX keep saying that if the parcel is returned to them they will refund my money. THIS IS NOT GOOD ENOUGH. THEY HAVE MY MONEY, I HAVE NOTHING. I WILL NEVER DO BUSINESS WITH THEM AGAIN, they treat their overseas customers like ### IDIOTS. Today is April 11th, 2011. SERIOUSLY NOT GOOD ENOUGH. NO TRACKING NUMBER? HOW CONVENIENT FOR THEM!

only made one order but they charged me for two, I have filed complaints with BBB and KANSAS AG, I want to incourage everyone ripped off by this company to report them to the local BBB, and you States Attorney Generals Office, and letsn shut them down, I have advised them of the K.S.A Law on theft, there is no differance from someone stealing and someone depriving me of my personal property, Theft, I called them and they gave me bogus/Fake names the company is a front, I want them investigated for possably funding terriorist.

Hello I'm John Ewing and I made two purchases and haven't received them funds were withdrawn from my account before I lost my debit card for both purchases can you please mail my orders to me. Thank You Order# [protected] & [protected]

Ok, so as a follow up to this, and to be fair to the company, they did reply 24 hours within my recent email this time, and they processed my order, and delivered a tracking number of my package. I will see how things will go from here on, and maybe if their products are good, I will be ordering from them again.

Thank you.