The complaint has been investigated and
resolved to the customer's satisfactionResolved FragranceX.com — Scam and cheating
resolved to the customer's satisfaction
I have placed an order with fragranceX.com at the very beginning of February 2009. Now we are in April! I was ensured that my order would reach me within 2-3 weeks - which is already a very long time! I am based in the UK and regularly order from the US. Some orders reach me within 7 days on STANDARD SHIPPING.
First of all, FragranceX.com has been unable to provide me with a tracking number.
After 5 weeks of no products received, I emailed them to ask where my goods were. I was ensure that everything was on its way and that I should wait 'just a little longer'.
After 6 weeks I asked for a refund as nothing was received and there was no proof what so ever that the comany has sent anything. I was again told to 'sit and wait'.
Now its 8 weeks later and I still haven't received any products. FragranceX.com told me that they will not give me a refund - if the products are 'lost on the post' then they are just lost!
This company is a complete rip-off! They take peoples money but don't send any good! I'm giving this case to my credit card company for investigation and hope that the CRUCKS at fragranceX.com will be shut down!