Like many others, I had ordered from Fragrancex.com once before in the past with absolutely no problems. However, they tend to botch up second orders for some reason (from my extensive research online)... ordered a perfume on the 31st of March, it is now the 30th of May and there is still no show. Of course they spiel the usual 'It's in customs' speech, however delivery to New Zealand has never been a problem in regards to fragrances, and after contacting NZ Customs they assured me they never 'hold' items, and if they DO, they send out a wee note to let you know so.
Needless to say, I received no such note. I was very unhappy so launched a dispute through Paypal for a refund. That was today confirmed in my favour after barely no response from Fragrancex.com themselves. My advice to anybody wanting to order from there is DON'T! Their prices are great - and obviously too good to be true. Be warned.