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4.2 313 Reviews

FragranceX.com Complaints Summary

18 Resolved
65 Unresolved
Our verdict: When using services from FragranceX.com with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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FragranceX.com reviews & complaints 93

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E
11:02 am EDT

FragranceX.com 4 oz 120mle Fine Cologne Spary

Purchashed at Kohl's1701 Hwy 22 Watchung NJ 3 4 0z of Paul Sabastian fine cologne spray I finally used up two bottles when I opened up the third

box the bottle was empty I brought it back to Kohl's they told me they no longer carry that brand I was pretty upset over that. So now I have an empty bottle of this cologne @ 30 something a bottle

Desired outcome: Either Way Thank You Ed & Marie Smith [protected]@yahoo.com

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7:19 pm EST

FragranceX.com Received half empty bottle of perfume

Order #[protected] received on 12/22/2021. The Rihanna Rebel Fleur Gift Set large bottle of perfume was half empty but still in gift box. Bottom of box had small stain. This is the second time I've received empty bottles.

A FULL replacement bottle would be nice. Photos sent in email.

Patsy L. Nash
6378 Faith Circle
Indianapolis IN 46268
[protected]@gmail.com
[protected]

Desired outcome: Replace bottle of perfume

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Update by Ghost2970
Dec 22, 2021 7:20 pm EST

Hoping for a reply

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12:03 pm EST

FragranceX.com This Company is a Scam

Actually, I would give them 0 stars. I was sent toilette when I purchased edp purfume. The fragrance (Jimmy Choo) smells like pure alcohol rub and extremely light in color. I have worn this fragrance many times purchased at department stores, therefore, I'm aware of the color and smell, and this is not it. I ordered 3.4 ml (2 purfumes); however, I received 3.3 ml. My order was not accurate and deceitful.
Since my return, the company is trying to give me a partial refund reporting that I didn't return Jimmy Choo. The purfume smells like pure alcohol rub, I wouldn't waste my money and keep that. All 3 fragrances were returned at the same time in the same box at my expense. This company is a scam, and I will never purchase anything from this merchant, again.

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4:06 pm EDT

FragranceX.com Delivery not complete

I ordered and paid for two bottles (2 x 100ml) of Michael Kors EDT. Today, DHL delivered only one bottle of perfume. The relevant order No was #[protected]. The tracking number with DHL was [protected].

Please let me know where the other 100ml bottle has gone and when I can expect delivery.

Fiona Beevor

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7:30 am EDT

FragranceX.com product

two previous bottles of hummer that I purchased--the spray nozzles do not work--when I push top down it stays down--i can't get them to work. what can I do--or what will you do for me [protected]@hotmail. com

Desired outcome: replace

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5:35 am EDT

FragranceX.com I was scammed out of ZAR6678 = 445USD

I have placed and order with FragranceX on the 13th September 2021.

Its the 10th October 2021 still nothing received. FragranceX just keeps on replying that I will receive it once Customs Clearance has been done which I think is utter bull.. I own an Imports Company, I Import goods from various countries, NONE of them takes this long at "Custom Clearance".. It's sad that they will take money but doesn't give any assistance afterwards, except for the same reply over and over saying That the goods will be delivered after customs.

I want a refund!

Desired outcome: Rather refund me so that our paths split.

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5:32 pm EDT
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FragranceX.com DO NOT BUY---A total sham / ripoff

I ordered Curve Crush and went on vacation then upon returning I used this product.
It has no smell at all.
I had ordered from Fragrance.net many times in the past and they always had good perfume. Every time!
But this one I will never use again.
I ordered on August 18 and by the time I received it was a week later.
Today is Sept 23 & I called and he said we cannot assist you because it is not within the 30 days and they do not budge one inch or one minute.
They are crooks
That is fine but I want everyone to know DO NOT BUY FROM FRAGRANCE X

Desired outcome: I would like to return this watered down perfume

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4:10 am EDT

FragranceX.com Order [protected]

Hello, I made an order on 9th August 2021. The order has been damaged and returned to sender, never been delivered to me. I found this from DPD tracking service, on 17th of August. I have emailed costumer service twice, ticket no 1586815, and got unclear response. Once responded Jose on 27th and then Cidalia Dominguez on 30th. Se said that she doesn't understand my message, even if I have sent her a print screen with order number and tracking situation resulting that the order never get to me.
In this situation I just kindly ask to be refunded.
Thank You very much
Kind regards,

Iuliana Oniceanu

Desired outcome: Refund

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9:09 am EDT

FragranceX.com Perfume

Absolutely terrible customer service.ordered perfume on the 29th of June only to be told that the courier couldn't deliver it which was 2 months later.I was told I would get a refund but customer service will not reply to any of my emails.They didn't even bother to tell me that it couldn't be delivered until I sent them about 20 emails.Fragrance x cannot be trusted.They are a terrible site to order from and the worst Customer service I've ever tried to deal with

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1:47 am EDT

FragranceX.com Cancelled order

I placed an order on 07/15/21 and they cancelled it without giving me any information. It's disrespectful. They didn't even give me my money back. I'm pissed!
It's not a reliable site!

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Suzanne Kelly
, US
Aug 15, 2021 9:13 am EDT

I'm having the same problem as you.It is disgraceful that they can get away with doing this on people.Customer service is terrible and won't even reply to emails

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1:49 pm EDT
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FragranceX.com Canoe Day de Toilett

I ordered a bottle of Day de Toilett brand name Canoe, when I opened it there was no Fragrance and it was all Alcohol

Desired outcome: I would like a new bottle with the Canoe Fragrance.

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3:59 am EST

FragranceX.com Defect (leakage) in the bottle

I bought an expensive fragrance bottle and it started leaking from the atomizer, i want to make a replacement. The bottle bought date was on 31-12-2020. The name of the fragrance is PDM Layton Exclusife. The company is fragranceX

Mobile number:[protected]
E mail: [protected]@hotmail.com

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6:54 am EST

FragranceX.com Customer service phone charge

I ordered perfume from FragranceX.com, when I phoned customer services to complain ( free service) I was on hold for 20 minutes and got charged £52 for phone call !

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11:51 am EST

FragranceX.com No delivery of order

Bought Perfume, 7/1/2021, from them and till date no delivery.
Tracking number sent doesnt reflect on their site and when I mail to enquire no response.
Order number: [protected]

Desired outcome: Advice on my delivery status/ or complete refund of my money.

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1:51 am EST
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FragranceX.com NO SUPPORT FROM SUPPORT and TRACKING NOT AVAILABLE! Cannot even find the shipping company online!

I ordered (Order #[protected]) mid-December, and while I expect delays due to the holidays, it would be nice if someone at least answered my email from support instead of closing all the support requests! I was given a tracking number for a company I cannot find online, and it still says the parcel is "staged". There is no communication at all and all I would like it to talk to someone regarding my parcel. I don't even mind the delays, that's to be expected, I just want to know someone it willing to talk to me and answer my questions. I have used this company in the past, and I was so pleased before, but now I don't know what on earth has happened, but the customer service is shocking!

Desired outcome: Contact with an actual person, or a refund.

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11:05 am EST
Verified customer This complaint was posted by a verified customer. Learn more

FragranceX.com Cannot get my order

Have been a loyal customer for many years. Placed an order as usual on 11 dec 2020, was charged and now 11 days later the order has not been shipped. I have sent emails and called for days and no one will answer phone or respond to my emails. This is the worst service ever! Has fragrancex gone to the dogs?
Guess I will have to file a fraud dispute to get my money returned then go to a new supplier.
Fragrancex you let me down I am so disappointed,
Order #[protected] placed on Dec 11 2020

USPS 9405511298152880120052 Shipping Label Created, USPS Awaiting Item on December 11, 2020 6:22 pm by USPS
Tracking Information:
Status: Shipping Label Created, USPS Awaiting Item

Ship Carrier: USPS
Tracking #: 9405511298152880120052
Date: December 11, 2020 6:22 pm
Location: Hauppauge, NY

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3:16 am EST

FragranceX.com Order #38772254

Placed Order #38772254 on 3 December. No feedback on shipping. Numerous emails remains unanswered. Tracking number does not exist with indicated shipping company.

Desired outcome: Fulfil order or refund

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2:25 pm EST
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FragranceX.com Ordered three items; only received one. No note as to why. Please send me two more that I paid for. Thanks.

Hi- Just received my order for Paul Sebastian 8 oz splash cologne. Ordered three. The product description says they shipped three, but I received only one item in the box. I have ordered these from you before and never have had a problem. May I request you complete my order and send me two more 8 oz bottles of this cologne? I would appreciate it so much. Item #400416 D144C01

They included a $5 coupon code CR154955. It says my order was processed 12/8/20 at 8:38:59.
Robert Kimball
51 Willow Brook Way South
Delaware. OH 43015
US United States

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9:39 pm EDT
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FragranceX.com I'm simply ripped off.

When I bought the my fragrance, FragranceX quoted the price in Canadian dollars. I trusted them and gave my CC, but when they charged me, then I found writing in small letters that they'll charge my CC in US currencies.

For some reason, I don't want any charge in US dollars in my CC, that now it's. I'm simply ripped off.

I wanna FragranceX reverses it and charges my CC in Canadian dollars as they quoted the prices in Canadian dollars.

They need to have some sort of ethical conduct.

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Rongo679
, CA
Apr 29, 2020 7:53 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I got an email from them, from Joel, saying that as per US law they must charge me in US dollars. But still no answer why did they put the products in Canadian currency and said they will charge the cc in US dollars.
They said they will charge the cc in US currency, not in Canadian currency only after payment is done.
US laws protect the crooks and only super crooks make money in the world of crooks and pussy groper.

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8:56 am EDT
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FragranceX.com I did not receive my order, it has been more than one month and they refuse to refund me.

i never received the order and they refuse to refund me, now the order total is 300$ so you can understand my nervosism at this point. It has been more than a month, they tell me to contact usps, i did and they dont answer my emails, where am i going to find the right at this time? They tell me they made an investigation but never gave me any details or proof of delivery, basically they took my money never send my order and never refunded me .

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FragranceX.com Customer Reviews Overview

FragranceX.com is an online retailer specializing in the sale of authentic designer perfumes, colognes, and beauty products. They offer a broad selection of fragrances from well-known brands and designers, catering to a diverse customer base seeking various scent profiles. The website provides a platform for shoppers to browse and purchase products at competitive prices. FragranceX.com also features a customer loyalty program and provides international shipping options to accommodate consumers worldwide.

FragranceX.com In-depth Review

In Summary: FragranceX.com presents itself as a comprehensive destination for fragrance enthusiasts, offering a user-friendly website with a vast selection of authentic products at competitive prices. Their commitment to customer service and a seamless shopping experience is evident, though some areas such as environmental considerations could be more transparent. Overall, the site provides a reliable and enjoyable shopping experience for those looking to purchase genuine fragrances online.

Website Usability and Design: The website is intuitively designed, making it easy for users to navigate and find the products they're looking for. The visual appeal is clean and sophisticated, which aligns well with the luxury products on offer. Mobile responsiveness is also well-implemented, ensuring a seamless shopping experience across various devices.

Product Selection and Variety: FragranceX.com boasts an impressive range of brands, from high-end to more affordable options. They also offer a good selection of niche fragrances, which is a plus for connoisseurs. Products are well-categorized, making it easy to browse by brand, gender, or type of fragrance.

Product Authenticity and Quality: The site guarantees the authenticity of its products, and customer feedback generally supports this claim. The quality of products received is consistently high, with many customers expressing satisfaction with their purchases.

Pricing and Value for Money: Prices on FragranceX.com are often lower than retail, and the site frequently offers discounts and deals. While there doesn't appear to be a membership or loyalty program, the value for money is still evident.

Customer Service Experience: The responsiveness to inquiries is commendable, with support channels including email, phone, and chat. Issues and complaints are typically resolved in a timely and satisfactory manner.

Shipping and Delivery: Shipping options and costs are clearly outlined, with free shipping available on certain orders. Packaging quality is high, protecting the products during transit. Delivery timeframes are reliable, with many customers reporting prompt deliveries.

Return and Refund Policy: The return policy is clear and straightforward, and the process for handling returns is efficient. Refunds are issued in a timely manner, which enhances the overall customer experience.

Payment Options: A variety of payment methods are accepted, including major credit cards and PayPal. Transactions are secure, with no prevalent issues regarding payment processing.

Customer Reviews and Testimonials: Customer reviews are readily available on the website, providing a balanced view of customer satisfaction. Both negative and positive feedback are represented, giving potential buyers a realistic expectation of the products and services.

Special Features and Promotions: FragranceX.com occasionally offers exclusive products and limited editions. Gift services such as wrapping and gift cards are available, and the site regularly features seasonal sales and promotional events.

Loyalty and Rewards Program: While the site does not seem to have a traditional loyalty or rewards program, the consistent value offered through discounts and promotions somewhat compensates for this.

Environmental and Ethical Considerations: Information on sustainability practices, cruelty-free options, and ethical sourcing policies is not prominently featured, which could be an area for improvement for the environmentally conscious shopper.

Industry Reputation and Credibility: FragranceX.com has a solid reputation in the industry, with a history of positive press coverage and customer reviews. However, specific business accreditations, certifications, or industry awards are not highlighted on the site.

Website Security and Privacy: The website employs robust data protection measures to ensure transaction security. The privacy policy is transparent, and user account security features are in place to protect customer information.

Overall User Experience: Pros include a wide selection of authentic fragrances, competitive pricing, and excellent customer service. The main con is the lack of information on environmental and ethical considerations. The site is highly recommended for those seeking a trustworthy source for purchasing fragrances, with a final verdict that reflects a positive user experience overall.

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3. Writing the Title:
- Summarize the main issue with FragranceX.com in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with FragranceX.com.
- Mention key areas of concern, any transactions with the company, steps taken to resolve the issue, the company's response, and the personal impact of the issue.

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- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses incurred.
- Use the 'Desired Outcome' field to specify the resolution you are seeking from FragranceX.com.

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8. Submission Process:
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Contact FragranceX.com customer service

Phone numbers

1888 557 3738 +1 (718) 482-6970 More phone numbers

Website

www.fragrancex.com

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