The complaint has been investigated and
resolved to the customer's satisfactionResolved FPL — billing
resolved to the customer's satisfaction
This company has been raping the citizens of the state of florida for way too many years. I live in a one bedroom apt. 800 square feet. and my fpl bill was usually around 86 bucks, i use to be on the budget plan, when i really looked at the budget plan i was getting charged for way too much than what i actually utilized, so i removed myself from the plan. My bills were now $73-74.00 a month.. great i'm saving money and i'm very concious about energy in the home.. shutting off lights, replacing bulbs, upping the thermostat to 85, etc. you know everything "they tell us to do". I get my bill expecting 75.00 or even $80.00... no.. my bill was $104.66!!! what!!! $25.00 INCREASE I was outraged.. and the only thing the customer service person said was i can connect you to a energy saving expert!!! he kept on saying it over and over like a robot! well obviously your expert isn't such a great expert!!! no reason for the increase, it was just really really hot this past month!!! huh??? that's it?? that's your reason??? WE ALL NEED TO START COMPLAINING ABOUT THIS COMPANY'S MONOPOLIZATION OF THEIR BUSINESS . WE HAVE NO ALTERNATIVES... NO OTHER OPTIONS... THIS IS NOT LEGAL... NO COMPANY SHOULD HAVE A MONOPOLY OF THIS INDUSTRY.. THERE'S TOO MANY OTHER ALTERNATIVES OUT THERE!!! WE NEED TO WRITE OUR CONGRESSMEN/WOME!!! LET'S GET THIS GOING!!!