Fox Rent A Car – Page 5

I reserved a car through Orbitz for Fox rental at $23.95/day as advertised on Orbitz and ended up paying $52.44/day after all the taxes and fees. What a rip off I wrote on Yelp and will contact Orbitz and put it on FB not to rent from you all. If you advertise for one amount and end up charging another it is a total scam! On top of that the counter person asked where I was going (first time driving to Napa) and she charged me going back and forth on the toll bridges for 7 days for around $100 which after hours on the phone for CS I got reversed! I was going one way in to Napa and one way out and went online and paid less than $25 for the tolls! There were so many CA taxes and fees it was ridiculous! The Orbitz paperwork stated Base Price of $202.85 and Taxes and Fees $80.26 for total of $282.76 but ended jump paying with $65 for gas $420! I am also going to write a consumer complaint with SF Regulatory Agency! This is not right and not fair and unscrupulous!

RA MCO510609 I Ren Ed an Economy car and was told I had $1000! Deposit. I have dual residency FL&NV. I worked for the renal companies in LV and knew this to be false. I called RES and they told me the price but the CA wouldn't talk to them. He would not let me talk with a manager . As I was leaving another agent said $500 and the original agent was rude and proceeded to give me a Kia sport age which was a death trap. Wheels hit the fenders, the brakes took two car lengths to stop, the downhill traction wouldn't disengage, AND NO A/C in 98 degree weather two days into my rental so my friends had to drive me around until I had a four hour ride to the airport! No one answered any of my calls and I'm still waiting for a call back!
Do something!

First of all, I got a small junk car as my RSVP for mid size rental car. ( Even one of floor carpet has a big hole)
I scheduled to return the car in Burbank CA at 4pm on 6/28.
Who was on duty, Vianca was on duty. Very unprofessional. after a long wait, she told me to go to the office for more explanation. ( she didn't even tell me the reason why). i asked why? she said, i don't know, you just go to the office to finish up to close the account. after my many time of asking, she finally pick up the phone, and said her supervisor, SYED, said because i return car early, so there is a charge for $41! ( i returned at the same day at 3:15PM)
MY GOODNESS! i been rent car in my whole life, never experience this!

Shady people?! or just been unprofessional by not knowing what is " early return " mean!?

terrible experience! Don't rent from them!

My wife had a accident on November 10 2018. We were to travel to Phoenix in December but we could not because of the accident. We rented the car thru Car Rental Usa. I have sent documention to them and they never returned my calls. My credit card company has contacted you and you have refused the refund of unused fee. I have used Fox a number of times before but will never use you again. Also as a Vice President of a large union I will let my membership know that even with Doctors notes for evidence you refuse to refund our money. So I will recommend that none of them use your services. Jim Glenn

When we rented a car at Denver airport on 7/24/2018 at 1:53 AM, the girl at the counter (Ashley) asked if I wanted insurance or roadside assistance coverage. I told her to waive both and so she put together the contract, had me initial four places where I was told were items to show I declined the services. When it came time for the final contract, I questioned that the contract was for $150 more than the estimate when I rented the car on line. She stated that that was just a deposit on the car and would be reimbursed once the car was brought back.
When I looked at the contract later on, I discovered I was indeed charged $111.96 for insurance and $23.96 for roadside assistance.
I have talked to, written to and emailed Fox but have not received any satisfaction. I believe this was a deliberate scheme to overcharge for services I did not want nor request and I believe this is a scam perpetuated on other Fox customers.
My agreement number was DEN 472216.
Sincerely, George Hay

I used Fox Rental Car from 6/25/2018 to 7/1/2018 in Denver, Colorado. During the rental period, I used Highway 470 10 times (each time, the cost is $4.15). I am willing to pay for the toll fees since I used the service. However, I received very surprising bill from the company saying that I need to pay $272.40 and if I don't pay by in 2 days, my credit card will get charged. I believe that the total express toll fees should be a lot less than that. I was NOT warned for the hefty bill when I signed the rental contract. I have rented cars so many times during my military career for the last 15 years, but I have never had this unpleasant experience from any other rental car companies. It is rather scary that your company is doing this. I have been sending emails and files complaints to the company for last 7 days, but none of them are communicating with me. I feel like I am getting ignored.

I booked a reservation for a Full-size car at the SJC Airport. The guy at the counter says that he has only Ford Focus to offer. We asked for options and all he did was go to a lower class. Started talking about how lives might end and how dangerous it is to drive on the road and how I might lose my life. He literally asks me to stay safe and get the car back in the same condition because 'he has seen horrifying things come back'. I have never heard of any representative of any company talk like that. We go to pick our car, and the guy gives us a Ford Focus which wasn't registered to be rented out, we roll back into the parking, he starts showing us mid-size cars when he could have easily bumped us up. He even sent us back to the counter saying that he couldn't do anything. The guy at the counter bumped us up finally, saying that it could have been done at pick up. These guys are a set of unprofessional people trying to scam people paying them for a service they do not really provide. I'd never recommended Fox Rent a Car to anyone I know. I'd rather tell everyone to stay as far away as you can from these people.

I rented a car at Fox Rentals Las Vegas when I returned the car on Wednesday January 10th I left my prescription glasses in the car I called them within 20 minutes after dropping off the car to see about getting my glasses back they put me through to the lost and found Department which was a recorded message I left a detailed message no one ever return my call I've called several times and left more detailed messages with the lost and found apartment with a on a recording I tried calling the corporate customer service office they offered no help whatsoever I've sent emails and I've gotten no responses.
Confirmation #wfx02ff2c3
Pick up 3-1
Dropped off 3-10

We booked a vehicle providing credit card details and the drivers licence details. When we went to collect the vehicle that counter officer advised that we could not collect the car because the name on the credit card and the licence were different. The rental fee had already been processed using this data but despite offering to provide another credit card in the drivers name for any additional expenses we were refused to booked car.

We were then advised by the agent that the only option was to cancel the booking and get a refund and book another vehicle.

We did this however when I contacted the on line chat Fox agent he advised that no refund could be processes and that it should have been done at the counter. When I offered to go back to the counter I was advise that it was too late.
This type of behaviour is completely unacceptable to double charge and provide inaccurate information from a company agent about refunds.

If there is such a problem to complete a booking if the drivers details are different from the credit card provided then surely the on line system should not accept the booking.

Evoucher: 3288409. Confirmation#:FFX00B0EBA

I made this reservation through your company and my voucher was not honored at Fox Rent A Car. The employees at the rental office told me my voucher was irrelevant to them and any payments made through the third party were booking fees and the reservation was irrelevant. The associates name was Isaiah. I would like my refund for the down payment. My Name is Michael Dominguez, my phone number is [protected] and my email is [protected]@gmail.com. Thank you.

First time I rented a car the rental was arranged threw an on line booking co. When we arrive at the Denver fox rent a car location . The place looked shady and the service was slow and several other customers were having disagreements with the representatives behind the counter. When I got to the counter the representative sold me on several up grades which I did not pay close attention to the pricing of. When the total was much larger than the original deal I questioned them and they told me that it included a $ 400.00 refundable deposit because I was using a debt card. Weeks later I call back to see about the refund that had not shown up. The $400.00 deposit was gone and not in the paper work at all. All the up grades added up to the total. They got Me. Be aware.

We made the reservation through HolidayCars.com
; Our choise was Ford Focus and made the prepayment by credit card.
They approved the reservation by saying that the car would be Hyundai Accent (which is not similar with Ford Focus). Checking with the local agent Fox Rent A Car at Turkiye Dalaman Airport, we were informed that the car is Peaguet 301. As we know the quality of that model, we requested tto change the model with at least Accent as shown on confirmation mail but couldn't. They delivered the mentioned model Peaguet 301, which made us upset as the car was not clean (with dust and dirt on the front window) and the front wheels' shock absorbers were broken (there was the noise from the front, while passing on each damaged surface of road) which made us concerned about safety. Although we informed the situation to the related office Fox Rent A Car, we got the answer saying that we didn't need to concern about the noise coming from the front wheels. We are also sorry that we didn't have chance for another car even asking to pay more. Another point is the employee told that "Peaguet 301 is a car similar/same class with Ford Focus which we requested at the beginning" as if he was kidding with us.
As the summary; Iwe have been upset choosing Fox Rent a Car through HolidayCar.com. and forced to use a lower class than we asked with a very bad technical conditions of the car as we had no any other choise because of prepayment and their rules.

I had only 2 days of tolls ($5.63) out of less than 4 days car rental (after 9:30PM 7 May and returned car before 6:00PM 10 May 2016) yet wrongfully charged 5 days of admin fees ($75) for an additional $81 of fees on a $83 4-day rental.

I am disputing through FoxTollsAndFines.com (Notice [protected]) and Southwest Airlines.

I have rented a car through the company Fox Rental Car three times, but each time they have problems or delays. I spoke with the agent, who took all details and he told me the model of the car, which would wait us on the parking in the airport. When we stepped to the parking there was no car. I called and argued with the agent, but he refused to give us even alternative car.

Fox did not honor the rental agreement price ($127.94/week) confirmation number LFX00D2B3F I had from Car Rentals. They were NOT to charge me for Mexican Auto Insurance which was provided by my VISA credit card. The total for my bill should have been $255.88.

The final bill amount was for $426.91 (invoice number SJD-12260) even after I signed a separate VISA waiver for Mexican auto insurance which was ignored at checkout.

I would like the difference of $171.03 credited to my VISA account on record or I will stop using Fox Rental when I'm in Cabo.

do not rent a vehicle from Fox.. i made reservations for a vehicle to be rented and the total price I was to pay was $157.00 at 17.28 a day for the rental.. when i arrived at the rental they argued to up grade the vehicle we did not upgrade. then we were charged 1.75 a day for transportation . again i questioned it and their response was that is the way it is. The transport was pick up from the airport to get the vehicle and then when the vehicle was returned they would transport back to the airport i only used this twice they charge for every day you rent the vehicle.. They said it was not an option to have the insurance on the car $20.00 a day more now 49.00 a day . I have full coverage for any vehicle i drive ..Did not matter I was told that is the way it is .. the total of $57.00 now after they added all their extras because that is the way it is was now $370.00 a big difference.. and since they shuttle you to the vehicle you are stuck ..

Absolutely NO after customer service for Lost & Found department. Emailed and called many times to their Lost & Found department regarding an item left behind. Even their customer service staff confirmed that their generic email is treated like a junk mailbox. Seriously why even have an email if no one follows up? And why even bother having transferring of calls to non-existent personnel? All I get were voice mails that says that calls will be returned within 24-48 hours, but guess what - it doesn't happen! I think they need to FIND their Lost & Found Department cause they are REALLY LOST IN SPACE!