Fox Rent A Car

1805 E Sky Harbor Cir S, Phoenix, AZ, 85034, US
Fri 4:00 am - 1:00 am Working Hours
Sun:4:00 am - 1:00 am
Mon:4:00 am - 1:00 am
Tue:4:00 am - 1:00 am
Wed:4:00 am - 1:00 am
Thu:4:00 am - 1:00 am
Fri:4:00 am - 1:00 am
Sat:4:00 am - 1:00 am

Reviews and Complaints

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Fox Rent A CarCar rental

Just now
My husband just rented a car from Fox…
My husband just rented a car from Fox Rent a Car at Phoenix Sky Harbor airport. He was 17th in line to get his reserved car rental. The individual at the desk was very rude and tried charging for extras including demanding $150.00 deposit (no other car rental charges this), demanding my husband get extra insurance (which is covered by my husband's credit card), pay for half a tank of gas (less expensive to fill up before returning the car). In addition, he was on his mobile phone on a personal call while belittling my husband. My husband also noticed several cars where dented and scratched. He took several photos because he feels they will try and keep the "deposit". They lure individuals online with lower prices then try to charge for anything and everything. Run do not walk away from this company.

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    The complaint has been investigated and resolved to the customer's satisfaction.

    1 Response
    • Ju
      Julie Plasschaert Feb 21, 2021
      This comment was posted by
      a verified customer
      Verified customer

      I am very sorry to hear that your husband was not satisfied with his rental experience. A security deposit is required on all rentals with Fox Rent a Car. This is included in our rental policies which were agreed upon in order to book and available for view on our website. If your husband has a concern with his rental charges, please have him contact the billing department directly to address his concerns. He will want to include his rental agreement number so they can verify the charges. He can reach the billing department at [email protected] or by phone at [protected] M-F from 8am to 5pm PST.

      Thank you.

      0 Votes

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