The complaint has been investigated and
resolved to the customer's satisfactionResolved Forever 21 — employer ethics
resolved to the customer's satisfaction
In the town I live in, Forever 21 took over the old Gottchalks space in the mall, and they held a huge career fair and I got hired as a retail associate. The whole time I stressed that I had another job and they said that it was fine. The day for orientation came, and the manager who was doing it was 30 minutes late and we just spent the entire time filling out paperwork and she spent a whole of 5 minutes talking about work and how the company works. Bad sign #1
Anyways, when the time came to open the store, I kept getting different hours for my schedule, including overnight to set up the store. Bad signs #2 and 3. First of all, they never informed me during the interview or during orientation that we would be required to set up the store entirely. Secondly, when I informed the manager who contacted me that I couldn't work one day because I had to work at my other job, she seemed very angry, and said that there was no other shift I could work to make up for it (yeah right). Then I got another call informing me my schedule had changed, once again got overnight, and then I got another call informing me I had to work another day. Bad signs #4, 5, and 6. I told this manager (I talked to three different managers, by the way) that I was 100% unavailable to work Wednesday and thursday since I was going to be out of town, and he said that it was fine. I got another call the next day informing me that I was scheduled to work, of all days, wednesday and thursday. I told this manager (the third one by now) that I told the other manager I was unavailable those two days, and she said that since I put "open" on my availability, I had to work. She just didn't understand that I was going to be out of town and requested the days off. Bad signs #7 and 8.
So I started arguing with her a bit, asking if they could work around my other work schedule (the job I already had upon applying), reasoning that my manager does the schedule 2 weeks in advance and she said that they don't work around other schedules. Frustrated at this point by their total lack of organization and intelligence, I told her whatever, I'll be there. Bad sign #9.
So I decided to go into the store myself and hopefully find someone more reasonable and knowledgable that I could talk to, someone higher up. And unfortunately, that didn't happen. I talked to an older woman who was busy doing paperwork and tried to be as nice as possible, stating that I am getting frustrated because my schedule keeps changing and I have another job that they won't work around, and she told me flat-out "We don't work around other schedules. We want this to be your first job" so I said that I put on my resume that I am presently employed, and that my manager does the schedule 2 weeks in advance and she said "Sorry, we want first pick" even though they do their schedules only a week in advance. Ridiculous. Bad sign #11
I told her that if that was the case, my current job is my number one priority because I am committed to them first, and that I have to resign. She looked at me and said "So you're resigning?" DUH! She then wrote my name down on a piece of paper and said Ok then! She just didn't give a crap that someone just quit. Bad sign #12
It didn't end there. The next day, I got a call asking if I was going to show up for my next shift. I said "Seriously? You're asking me if I'm going to my next shift? I quit yesterday." I was so livid, and she had no idea that I quit. Bad sign #13.
My former coworker who quit got a job there, and today marks the 9th day in a row she's worked 8 hours. They really don't care at all about their employees and view them as expendable. Don't work there, and only do if you're desperate. Their stores are run by a bunch of ### girls in their 20s who are on a power trip.
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