Menu
Categories
Write a review
File a complaint
Sign Up
Write a review
File a complaint
CB Car Dealers Ford Complaints #482-501
Ford

Ford review: service for dash engine warning light plus wrench warning light.

J
Author of the review
4:24 pm UTC

Service problem with my 2017 Ford Edge taken to Lee Ford Motor Company six miles from my home. Car originally purchased from Kenly Ford over twenty miles away. I took my car to Lee Ford as I was afraid to attempt driving the longer distance with warning lights. VIN2FMPK3J98HBB18603
Vehicle Purchase Date05/31/2017

Sept. 6, 2019 the wrench warning light illuminated on my dash. Moments later the engine warning light came on late at night. Sept. 7, 2019 I called the local Ford dealership to st an appointment to check my 2017 Ford Edge with just over 22000 miles, still under warranty. I was told to bring the car in at 8:00 am Sept 9th (Monday morning ) and recommended not to drive in the meantime, as it may be unsafe.

I showed up and turned my car in at 7:45 and told I could wait in the lounge. Two hours later I was told by "Jeremy" at the service desk that my car had transmission problems. And that it would be at least two weeks before they could fix it.
I then asked about a loaner or a rental car that I was allowed in my warranty as I had premier service. Jeremy then called for a rental in which he told me there was none available. I asked about a loaner and was informed they had none available and would not loan me one anyway as I did not buy the car from them rather I bought it from Kenly Ford. Then told me to see if Kenly Ford would give me a loaner, or rental car.

I called Kenley Ford Service department and was told that Lee Ford should honor the Ford agreement. I gave the phone to Jeremy at the service desk and he told Kenly Service the same story. That is was his locations policy not to give a loaner car to anyone who did not buy a car from their location.

At first I was told by Kenly service that they too had no loaner. I asked to speak to Mr. Lee Parker who was the sales associate whom I bought my last three Fords from. He asked if I could bring the car in and he would take care of a loaner. And expressed concern at how I was treated by Lee Ford of Wilson.

When I went into Kenly Ford Service dept, I gave them a copy of the Lee Ford paperwork I had received. They were very apologetic about my experience and told me they would take car of me right away and to see Lee Parker in the showroom.
Lee Parker was again very apologetic over what had happened and was already getting a loaner car for me before I saw him.

I feel that Leed Ford Service did not care about me as a customer as I did not buy this particular car from them. Previously in the 90s I bought two new cars from them and was not happy with their sales people and service. They should be reminded about Ford policies and have educational classes on customer care.

I switched to Kenly Ford for future purchases. I am very grateful to Kenly Ford and especially Mr. Lee Parker for the excellent customer care and service I received. I will not recommended Lee Ford to any of my friends nor will I ever visit that location again. I will refer them to Kenly Ford due to the best customer experiences I have had.

Jerry Carrigan ([protected]@earthlink.net)
5204 Evansdale Road
Wilson NC 27893
[protected]

More
Send message
Copy link
Report
0 comments
Add a comment

More Ford reviews & complaints

Ford - deceiving 115
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Ford - reposession 14
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Ford - premature tire wear 33
Ford - bad service 32
Ford - fusion battery terminal corrosion 18
Ford - 2018 ford f-150
Ford - website payments
Ford - truck service
Ford - rear lift gate center lift gate assembly
Ford - Ford does not stand behind their products!
View all Ford reviews and complaints

  1. Ford Contacts

  2. Ford phone numbers
    1800 771 199
    Click up if you have successfully reached Ford by calling 1800 771 199 phone number 11 11 users reported that they have successfully reached Ford by calling 1800 771 199 phone number Click down if you have unsuccessfully reached Ford by calling 1800 771 199 phone number 0 0 users reported that they have UNsuccessfully reached Ford by calling 1800 771 199 phone number
    66%
    Confidence score
    Ireland
    133 673
    Click up if you have successfully reached Ford by calling 133 673 phone number 6 6 users reported that they have successfully reached Ford by calling 133 673 phone number Click down if you have unsuccessfully reached Ford by calling 133 673 phone number 4 4 users reported that they have UNsuccessfully reached Ford by calling 133 673 phone number
    20%
    Confidence score
    Australia
    8800 500 4201
    Click up if you have successfully reached Ford by calling 8800 500 4201 phone number 3 3 users reported that they have successfully reached Ford by calling 8800 500 4201 phone number Click down if you have unsuccessfully reached Ford by calling 8800 500 4201 phone number 1 1 users reported that they have UNsuccessfully reached Ford by calling 8800 500 4201 phone number
    50%
    Confidence score
    Russia
    1800 107 363 673
    Click up if you have successfully reached Ford by calling 1800 107 363 673 phone number 4 4 users reported that they have successfully reached Ford by calling 1800 107 363 673 phone number Click down if you have unsuccessfully reached Ford by calling 1800 107 363 673 phone number 1 1 users reported that they have UNsuccessfully reached Ford by calling 1800 107 363 673 phone number
    60%
    Confidence score
    Philippines
    1800 588 888
    Click up if you have successfully reached Ford by calling 1800 588 888 phone number 0 0 users reported that they have successfully reached Ford by calling 1800 588 888 phone number Click down if you have unsuccessfully reached Ford by calling 1800 588 888 phone number 3 3 users reported that they have UNsuccessfully reached Ford by calling 1800 588 888 phone number
    Vietnam
    800 0444 3673
    Click up if you have successfully reached Ford by calling 800 0444 3673 phone number 2 2 users reported that they have successfully reached Ford by calling 800 0444 3673 phone number Click down if you have unsuccessfully reached Ford by calling 800 0444 3673 phone number 1 1 users reported that they have UNsuccessfully reached Ford by calling 800 0444 3673 phone number
    33%
    Confidence score
    UAE
    +1 (800) 112-3673
    Click up if you have successfully reached Ford by calling +1 (800) 112-3673 phone number 0 0 users reported that they have successfully reached Ford by calling +1 (800) 112-3673 phone number Click down if you have unsuccessfully reached Ford by calling +1 (800) 112-3673 phone number 0 0 users reported that they have UNsuccessfully reached Ford by calling +1 (800) 112-3673 phone number
    Mexico
    +1 (800) 392-3673
    Click up if you have successfully reached Ford by calling +1 (800) 392-3673 phone number 0 0 users reported that they have successfully reached Ford by calling +1 (800) 392-3673 phone number Click down if you have unsuccessfully reached Ford by calling +1 (800) 392-3673 phone number 0 0 users reported that they have UNsuccessfully reached Ford by calling +1 (800) 392-3673 phone number
    United States
    +1 (800) 565-3673
    Click up if you have successfully reached Ford by calling +1 (800) 565-3673 phone number 0 0 users reported that they have successfully reached Ford by calling +1 (800) 565-3673 phone number Click down if you have unsuccessfully reached Ford by calling +1 (800) 565-3673 phone number 0 0 users reported that they have UNsuccessfully reached Ford by calling +1 (800) 565-3673 phone number
    Canada
    +44 203 564 4444
    Click up if you have successfully reached Ford by calling +44 203 564 4444 phone number 5 5 users reported that they have successfully reached Ford by calling +44 203 564 4444 phone number Click down if you have unsuccessfully reached Ford by calling +44 203 564 4444 phone number 4 4 users reported that they have UNsuccessfully reached Ford by calling +44 203 564 4444 phone number
    11%
    Confidence score
    United Kingdom
    +64 800 367 369
    Click up if you have successfully reached Ford by calling +64 800 367 369 phone number 2 2 users reported that they have successfully reached Ford by calling +64 800 367 369 phone number Click down if you have unsuccessfully reached Ford by calling +64 800 367 369 phone number 0 0 users reported that they have UNsuccessfully reached Ford by calling +64 800 367 369 phone number
    100%
    Confidence score
    New Zealand
    +43 120 609 2424
    Click up if you have successfully reached Ford by calling +43 120 609 2424 phone number 3 3 users reported that they have successfully reached Ford by calling +43 120 609 2424 phone number Click down if you have unsuccessfully reached Ford by calling +43 120 609 2424 phone number 2 2 users reported that they have UNsuccessfully reached Ford by calling +43 120 609 2424 phone number
    20%
    Confidence score
    Austria
    +32 24 822 000
    Click up if you have successfully reached Ford by calling +32 24 822 000 phone number 1 1 users reported that they have successfully reached Ford by calling +32 24 822 000 phone number Click down if you have unsuccessfully reached Ford by calling +32 24 822 000 phone number 1 1 users reported that they have UNsuccessfully reached Ford by calling +32 24 822 000 phone number
    Belgium
    +45 43 582 000
    Click up if you have successfully reached Ford by calling +45 43 582 000 phone number 1 1 users reported that they have successfully reached Ford by calling +45 43 582 000 phone number Click down if you have unsuccessfully reached Ford by calling +45 43 582 000 phone number 1 1 users reported that they have UNsuccessfully reached Ford by calling +45 43 582 000 phone number
    Denmark
    +33 800 005 005
    Click up if you have successfully reached Ford by calling +33 800 005 005 phone number 1 1 users reported that they have successfully reached Ford by calling +33 800 005 005 phone number Click down if you have unsuccessfully reached Ford by calling +33 800 005 005 phone number 0 0 users reported that they have UNsuccessfully reached Ford by calling +33 800 005 005 phone number
    100%
    Confidence score
    France
    +49 221 9999 2999
    Click up if you have successfully reached Ford by calling +49 221 9999 2999 phone number 0 0 users reported that they have successfully reached Ford by calling +49 221 9999 2999 phone number Click down if you have unsuccessfully reached Ford by calling +49 221 9999 2999 phone number 4 4 users reported that they have UNsuccessfully reached Ford by calling +49 221 9999 2999 phone number
    Germany
    +39 800 224 433
    Click up if you have successfully reached Ford by calling +39 800 224 433 phone number 2 2 users reported that they have successfully reached Ford by calling +39 800 224 433 phone number Click down if you have unsuccessfully reached Ford by calling +39 800 224 433 phone number 0 0 users reported that they have UNsuccessfully reached Ford by calling +39 800 224 433 phone number
    100%
    Confidence score
    Italy
    +31 707 703 777
    Click up if you have successfully reached Ford by calling +31 707 703 777 phone number 0 0 users reported that they have successfully reached Ford by calling +31 707 703 777 phone number Click down if you have unsuccessfully reached Ford by calling +31 707 703 777 phone number 0 0 users reported that they have UNsuccessfully reached Ford by calling +31 707 703 777 phone number
    Netherlands
    +47 80 056 105
    Click up if you have successfully reached Ford by calling +47 80 056 105 phone number 1 1 users reported that they have successfully reached Ford by calling +47 80 056 105 phone number Click down if you have unsuccessfully reached Ford by calling +47 80 056 105 phone number 1 1 users reported that they have UNsuccessfully reached Ford by calling +47 80 056 105 phone number
    Norway
    +351 808 200 556
    Click up if you have successfully reached Ford by calling +351 808 200 556 phone number 0 0 users reported that they have successfully reached Ford by calling +351 808 200 556 phone number Click down if you have unsuccessfully reached Ford by calling +351 808 200 556 phone number 1 1 users reported that they have UNsuccessfully reached Ford by calling +351 808 200 556 phone number
    Portugal
    +34 902 442 442
    Click up if you have successfully reached Ford by calling +34 902 442 442 phone number 0 0 users reported that they have successfully reached Ford by calling +34 902 442 442 phone number Click down if you have unsuccessfully reached Ford by calling +34 902 442 442 phone number 1 1 users reported that they have UNsuccessfully reached Ford by calling +34 902 442 442 phone number
    Spain
    +46 317 071 010
    Click up if you have successfully reached Ford by calling +46 317 071 010 phone number 0 0 users reported that they have successfully reached Ford by calling +46 317 071 010 phone number Click down if you have unsuccessfully reached Ford by calling +46 317 071 010 phone number 0 0 users reported that they have UNsuccessfully reached Ford by calling +46 317 071 010 phone number
    Sweden
    +41 445 111 445
    Click up if you have successfully reached Ford by calling +41 445 111 445 phone number 0 0 users reported that they have successfully reached Ford by calling +41 445 111 445 phone number Click down if you have unsuccessfully reached Ford by calling +41 445 111 445 phone number 1 1 users reported that they have UNsuccessfully reached Ford by calling +41 445 111 445 phone number
    Switzerland
    +91 446 740 3333
    Click up if you have successfully reached Ford by calling +91 446 740 3333 phone number 8 8 users reported that they have successfully reached Ford by calling +91 446 740 3333 phone number Click down if you have unsuccessfully reached Ford by calling +91 446 740 3333 phone number 3 3 users reported that they have UNsuccessfully reached Ford by calling +91 446 740 3333 phone number
    45%
    Confidence score
    India
    +65 63 762 233
    Click up if you have successfully reached Ford by calling +65 63 762 233 phone number 4 4 users reported that they have successfully reached Ford by calling +65 63 762 233 phone number Click down if you have unsuccessfully reached Ford by calling +65 63 762 233 phone number 0 0 users reported that they have UNsuccessfully reached Ford by calling +65 63 762 233 phone number
    100%
    Confidence score
    Singapore
    +27 860 011 022
    Click up if you have successfully reached Ford by calling +27 860 011 022 phone number 10 10 users reported that they have successfully reached Ford by calling +27 860 011 022 phone number Click down if you have unsuccessfully reached Ford by calling +27 860 011 022 phone number 2 2 users reported that they have UNsuccessfully reached Ford by calling +27 860 011 022 phone number
    67%
    Confidence score
    South Africa
    +82 16 006 003
    Click up if you have successfully reached Ford by calling +82 16 006 003 phone number 0 0 users reported that they have successfully reached Ford by calling +82 16 006 003 phone number Click down if you have unsuccessfully reached Ford by calling +82 16 006 003 phone number 0 0 users reported that they have UNsuccessfully reached Ford by calling +82 16 006 003 phone number
    South Korea
    +54 800 888 3673
    Click up if you have successfully reached Ford by calling +54 800 888 3673 phone number 1 1 users reported that they have successfully reached Ford by calling +54 800 888 3673 phone number Click down if you have unsuccessfully reached Ford by calling +54 800 888 3673 phone number 0 0 users reported that they have UNsuccessfully reached Ford by calling +54 800 888 3673 phone number
    100%
    Confidence score
    Argentina
    More phone numbers
  3. Ford emails
  4. Ford address
    P.O. Box 6248, Dearborn, Virginia, 48126, United States
  5. Ford social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 22, 2026
  7. View all Ford contacts
Ford Category
Ford is ranked 2 among 628 companies in the Car Dealers category
#01 Tesla Tesla #02 Ford Ford #03 Mercedes-Benz International Mercedes-Benz International #04 KIA Motors KIA Motors #05 Hyundai Hyundai

Most discussed Ford complaints

Ford escape 2017 repair issues - paint peeling
1
(opinions to this review)
Ford Alternatives
India Yamaha Motor 138 reviews Suzuki 262 reviews Bob Tomes Ford 4 reviews Academy Cars 2 reviews Abdul Latif Jameel IPR Company / ALJ.com 14 reviews