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CB Car Dealers Ford Complaints #762-781
Ford

Ford review: service ( 1 comment)

A
Author of the review
10:29 pm UTC

On Saturday, March 16th I dropped off my car for oil change and inspection of "check engine light". and signed to approve work to be performed for $149.95. That evening I got a call stating that my coolant was over flowing, so I even said "great!" because I want to get a fluid flush anyways and approved work to be performed over the phone. (I was aware of the $135 charge for that service from previous work done at ford dealership in San Diego (La Mesa)) (totaling $284.95) and my car would be staying over the weekend. However, come Monday I called twice for an update about repairs and price and got nothing until I called that evening and was told the car would hopefully be ready Tuesday late afternoon but with no information on what was the issue(s) with the car or price. So, I was led to believe nothing was out of the ordinary and the service I requested was adequate. On Tuesday (today @ 10:35am) I again had to call for an update and was told I would get a call back. At 1:50 pm I called again (never got a call) asking for an update and was told my car was ready for pick-up @2pm today. When I was going to pay my bill, I was told it was $840 and sum change for my repairs I was blown away. I was NEVER made aware of parts being replaced and/or installed and the additional cost. So, I demand to speak with the manager (Stefen Adams (562)420-3333 Extension 400). Who also agreed that there was no documentation/ proof of my approval for that additional work in my papers? Therefore, I demanded compensation for being misled and uninformed. Which lead into an argument, mind you this is my first time at the dealership. He stated either you pay your bill, or they will take out the new parts and replace with the old parts. Of course, I want my car fixed but I was very upset that he acknowledged their wrong doing but wasn't offering anything in return until I stated I was going to report this issue to the B.A.R. then I was offered a 10% discount for the repairs bring it to $660. Very unhappy I paid my bill and requested ALL documentation regarding my car to prose legal action and was only given "2" sheets of paper NONE of it explaining or showing the work, detail, or all the cost that was requested to pay when I came in to pick-up my car, and demanded to speak with the manager again. He stated that he DID NOT have to give me any paperwork regarding the full time or any work on my car during the time it was there in the shop. I stated that it was against the law (Repair Act) passed by CA legislation. He stated I was mistaken and had the wrong information. after realizing nothing more would proceed further in my favor, I left but stated legal recourse would be taken. I got into my car and realized my car was still acting the same as when I brought it in, additionally the "check engine light" was still on. So, I walked back in and told the manager I would like to go forward with your advice in removing all new parts and replacing them back with the old parts and being issued a refund and left the dealership. Not even an hour later I got a call stating that it would be "unsafe "for them to put back the old parts and that additional work was needed to FULLY fix my car. so, I demand a much lower rate for the repairs ($350) (50% off) and my request my accepted. Worthington ford broke and/or violated my rights as a consumer and the California Repair Act and legal recourse, and punishment should be issued against them on my behalf.
Thank You.
Andrew J. Robinson

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Bowlegs
Las Vegas, US
1 comments
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Mar 21, 2019 8:46 pm UTC

9884.9. Written estimates, Consent of customer;

https://www.autorepair.ca.gov/pdf/Laws_and_Regs_Manual_2014_LegReg_20140718.pdf

Page 38

Sale manager is wrong.

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