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Ford Motor Company2015 ford explorer with 36,500 miles - interior door panel covers unglued

1

We have been a Ford Family since the 70's and trust that Ford will stand behind their products. Back in June, I took my Explorer to local dealer for inspection, oil change, etc. At the time I reported that the passenger door interior panel was coming apart from the frame around the window edge. Unfortunately, this part was no longer covered under warranty and they wanted to charge me $150 to fix. Needless to say, I couldn't afford to fix it at that time. Since then the Driver's side is doing the same thing so I contacted a neighbor who happens to be a car mechanic and upon inspecting the problem alerted me that there were no Door Clips attached to the panel/door. The mechanic stated that the panels should have been glued and clipped but in my case they were only glued. After the HOT Summer and High Humidity - apparently the glue dried up causing the panels to come undone. It looks Terrible!!! There is no way I can afford to pay the Ford Dealer $300 to have my door panels fixed. Based on the fact that there were NO Clips I feel it is Ford's responsibility to fix my Door panels. There is no way my 2 year old vehicle should look like this. Thank you Ford Motor Company for taking the time to review this and do the right thing and fix my interior panels. Thank you for your time

Ford Motor Company
Ford Motor Company
Ford Motor Company
Ford Motor Company

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