Foodler reviews and complaints 6
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order food money responsibility customer service waiting restaurant service actions explanation items seller situation cancelled dinner family first time issues past websiteNewest Foodler reviews and complaints
Horrible
I made an order and got an email from you that it was confirmed, and after it you took off my money. That's all. You disappeared forever. My order never arrived, no emails and no calls. You CS doesn't work properly, as usual, their help is nothing. That's just strange. I paid money, you took it with pleasure, but don't stand behind your service to justify a reason people pay you.
Irresponsible
Worst experience ever. I placed an order and waited for their delivery. I don't know what happened but they confused addresses and gave my order to my neighbor. They didn't ask his name to understand whether it was me or a different person. Looks like they just give a zero crap about it. Thanks to my neighbor who knows me and she brought the order to me. The service and the restaurant are refused to take responsibility. Well, that explains a lot.
Choose a different place for ordering food
I was waiting for 3 hours my order to be delivered. Of course, when I got it it was cold. I decided not to eat it. I called customer service and explained my situation and asked for a refund. They said they have to contact the restaurant and after this, they will tell me what to do next. After 2 days of waiting, I called them again and asked if they reached the restaurant. I was said that no one had called them and there wasn't any request.
This is such a mess. Never again.
Is Foodler legit?
Foodler earns 91% level of Trustworthiness
Perfect Trust Endorsement: Foodler achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.
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Foodler.com you are considering visiting, which is associated with Foodler, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
Foodler as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.
Foodler website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
However ComplaintsBoard has detected that:
- While Foodler has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 6 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- Foodler protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- We conducted a search on social media and found several negative reviews related to Foodler. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
always slow and wrong
I gave them so many chances. And every time they did something wrong. They could send me a wrong order, or send it to a different place.
Or my food was prepared in a strange way now how it supposed to be cooked. Looked like it just was some other dish, not what I ordered.
Right now I'm sitting here and waiting for my order and it's been more than one hour. Probably this is just the last time I ordered something from them...
cancelled my order for no reason!
Recently I've ordered some food via this website and received nothing. My family arrived at my place and I haven't seen them for ages! So I decided to order some food and make a lovely dinner. Foodler promised that I'll get my order within an hour but nothing showed up! When I contacted customer service they said that my order was cancelled because I had some issues in the past and that I was in their back list or something! Well, first of all, this was my first time using Foodler and I had no idea what were they talking about. But they did not even believe me and said that my order was cancelled and I'll get nothing! Well, thanks a lot Foodler! You guys ruined everything!
I'll make sure to post bad reviews about this company everywhere I can!
The company didn't place 7 items to my order
Don’t even think about ordering from the website www.foodler.com. I have ordered food from them, but the seller didn’t put 7 items to my order. I paid for them money and of course I wanted to get explanation about their actions, but the seller told me that he had no responsibility to solve this situation. I asked to speak with the manager, but he was on holidays. Good luck then and I will never again use your services.
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