HookahTown / HookahShisha complaints 6
Keywordsorder buy customer service experience deliver tracking number website hookah arrived business address cancel fedex google maps house located residential neighborhood response scam shipping sitting
Newest HookahTown / HookahShisha reviews & complaints
Hookah arrived damaged
I have purchased a party hookah from www.hookahtown.com online store which was on sale. Item arrived damaged and I immediately asked for a replacement and they refused. Then I asked for a refund, but they said that they could not accept on sale items back, no matter what their condition was!
So what they tried to say was that they were aware of my problem but did not care.
I lost my money and wasn't able to use my hookah because it was damaged due to poor packaging and that was their fault!
I will not recommend Hookahtown to anyone and will not buy anything from them again. They gave me a hard time.
I'm disappointed with this website
I have ordered two items from www.hookahtown.com website and never received any confirmations or tracking number. When I contacted customer service they tried to assure me everything was fine but time passed and nothing. My order did not show up, they did not send me a tracking number (even thought they promised too do that). I'm disappointed with this website and I will never buy from them again. Since they are ignoring me and I can't get any information about my order all I can do is to hope that I'll get my order.
They couldn't deliver order within 2 months
I ordered hookah from www.hookahtown.com two months ago. I got the confirmation info and invoice, but the seller mixed my delivery address, so I haven’t received it. I noticed it on time, so I contacted them and fixed it. But the seller told me that it would take a little more time to deliver it to me. I patiently waited, but after 2 months I understood that it was some crap. I need something from these liars. I will never again return to this company.
SAFETY NOTICE: ComplaintsBoard has analyzed HookahTown / HookahShisha and determined that it has perfect credibility and is completely trustworthy, with a legitimacy rating of 91%.
We found clear and detailed contact information for HookahTown / HookahShisha. The company provides a physical address, phone number, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
A long registered date for hookahtown.com can be seen as a positive aspect for HookahTown / HookahShisha as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.
The age of HookahTown / HookahShisha's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Hookahtown.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Our scan shows HookahTown / HookahShisha website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.
Hookahtown.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
Hookahtown.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
- While HookahTown / HookahShisha has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 6 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- Hookahtown.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The hookahtown.com may offer a niche product or service that is only of interest to a smaller audience.
- The website associated with HookahTown / HookahShisha sells gift cards, but it's important to be cautious when making a purchase. Verify the gift card's value and expiration date, check for customer service contact information, and use a trusted payment method.
- We found that the technical contact email address for HookahTown / HookahShisha is a free email address, such as Gmail or Yahoo. This could be a sign that the website is not a legitimate business and may be engaged in fraudulent or malicious activities.
- We conducted a search on social media and found several negative reviews related to HookahTown / HookahShisha. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
These jerks didn't deliver my order, but they provided too much promises
The worst services ever. I ordered hookah from the website www.hookahtown.com. These jerks provided fake tracking number and didn’t deliver my order. I heard only some fake promises and blah-blah. They promised to deliver it 4 days ago, but they failed and stopped to communicate with me. So be careful if you use this website or leave comments if you have horrible experience with this seller.
Problems with the communication and delivery
I ordered some stuff from the company www.hookahtown.com. This company is really horrible, so better don’t buy form them. I placed the order 2 months ago, but this jerk still hasn’t delivered my order. As well as he didn’t reply to my emails and no idea what measures to take now. I wonder if there are other people, who had the same experience. Can you provide any good piece of advice?
After a month of waiting my order still had not arrived
After a month of waiting (shipping was supposed to take 2 days via fedex), and being given a runaround by their customer service department, my order still had not arrived. I looked their business address up on google maps, and it turns out, they are located in a house in the middle of a residential neighborhood. I don't know if this site is a scam or not, but from where I'm sitting, that's definitely the way it looks. I requested that they cancel my order immediately. No response as of yet, so we will see how it goes.