The complaint has been investigated and
resolved to the customer's satisfactionResolved Foam Sweet Foam — Negative experience
resolved to the customer's satisfaction
I bought a two layer latex mattress from Foam Sweet Foam.
I specifically asked that I be sent only new layers, since I was
aware they had an exchange policy. I was assured by the owner, Scott, that
they would send me new layers, freshly removed from the plastic wrapping.
Three days after receiving the mattress I looked inside the zip cover
and discovered that one layer had major
damage: 1) a palm sized dark brown stain 2) a fist sized tear at the edge
partially repaired by gluing it back on on two sides 3) 2 slices about
12 inches long and 4 inches deep near the label, blistering on the
surface of the mattress, 4) purple threads-fabric adhearing to the mattress.
The other mattress layer had a small dark brown stain and tears.
I gave the owner, Scott, the opportunity over 3 weeks to totally refund my money:
$1, 184, 17 and the cost of mailing it back to him $44.47. I contacted him by
phone, mail, and email. He refused, saying that their policy was to exchange defective products.This mattress was not only defective, it was
used. Because I returned it and was not willing to accept an exchange, he charged me a 25% restocking fee. He kept $319.00 of my dollars!
I returned it because I have no interest in doing business with or accepting an exchange from someone who sent me damaged and used goods. I sent a report to the Better Business Bureau, so this the second complaint against Foam Sweet Foam in the last two years. He has been in business for much longer than that, but has been registered with the Better Business Bureau for only two years. Foam Sweet
Foam or Foam Cheat Foam? Please let me know if you have had a negative
experience with this company.