SUBMIT A COMPLAINT

[Resolved] FlyDubaicancelled flight

5
H

I agree with all the people that said " don`t ever fly with Flydubai " because i make my online booking and Flydubai cancelled the fly
i called them after 20 minutes ( international call) waiting they response and then i make another booking and payed more money for the same first booking ( price changed ) and also after one day they send me message that " the fly has been cancelled, call +[protected] to amend your booking without charge", then i make international call and they response after 22 minutes and said they can`t make another booking because they stopped all the fly from my city ( Aleppo ) and i can`t understand how they cancelled their fly and don`t make refund
i sent them many messages from their website but no response < my opinion this company don`t respect the costumer
flydubai motto is cheap fly, that`s not true i paid for the cancelled fly more than other company from Aleppo to Riyadh with stop in Dubai over 5500 Dhs 2 person for one way, and still also not get refund after they cancelled the fly and i have to pay again for my flight in another company, now i have voucher and what can i make with this voucher, if i want to book again i have to book through this scam fly-company, and i am not living in UAE and the company cancelled the fly-line from my city it`s mean if you want to use the voucher, you have to fly always with stop in Dubai that's mean spend more time and more money and you can`t transfer the voucher to one of your family that`s all mean they stolen your money

  • Resolution Statement

    Customer Service has done everything in their power to resolve the complaint. All attempts to contact the customer have failed. Therefore, the complaint has been annulled and must not be considered where image of the company in question and its services are concerned.

Responses

  • Ha
    Haysam Sep 09, 2012

    Thanks flydubai for the quickly reply, but i did not post this complain only after i sent many e-mail to [email protected] but nobody
    answered my e-mail, only they answered my last e-mail ( id :102673) and they apologise for the delay and they will send my
    request to the responsible section and till now nothing more
    the other e-mail sent to letstalk had the id no: 93476, 93696, 97151, 97161, 97162, 97166, 100254 and you find all my details especially the flydubai id no 93696 with a copy of my credit card and my passport

    0 Votes
  • Mo
    MohammadKhater Nov 17, 2012

    i had same problem with fly Dubai with no response from [email protected] it is really bad services from them

    0 Votes
  • Ha
    Haysam Nov 17, 2012

    Try to send them many times maybe they accept to make refund, because they accept to make refund for me and now l had my money back after two monthes,
    Try to send email to letstalk directly from your email app and don't use their website to send email to letstalk, I think in this case the email will seen from the high directory.
    Wish you luck

    0 Votes
  • Be
    Beenish Khalid Jun 01, 2016

    I booked ticket online i had insufficient funds in 2 minutes i got call that im calling from fly dubai got all my card details and the amount got charged from Flydubai moto aed dubai and ni tickets booked and that number js fraud and not resoonding now. Fly dubai i want my koney ur guys cheated me i will sue you.

    -1 Votes
  • Be
    Beenish Khalid Jun 01, 2016

    Issue resolved sorry

    0 Votes

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