I made the mistake of signing on with Fluent at the end of February.
I changed my mind due to the many negative reviews regarding this company.
After having cancelled within the 3 day period for Right of Recision, I had Fluent send a technician to remove a Smoke Detector and two Glass Break Sensors.
The technician was to arrive within 5 days. He never showed. I called Fluent to explain the situation. Another Technician was sent.
THIS technician removed the Smoke Detector and 2 Glass Break Sensors.
Needing Fluent to cancel the credit account with FORTIVA which was used to for the equipment, Fluent could not cancel THAT account due to their claim only ONE Glass Break Sensor was removed and I was responsible for the OTHER Glass Break Sensor.
Claiming "miscommunication" between the technician and Fluent, the Technician said he only removed ONE Glass Break Sensor. When, in fact, both were removed.
Fluent held my FORTIVA account hostage by telling me I had to pay $100 for the "missing" Glass Break Sensor or I must come up with the "missing" Glass Break Sensor.
Since I did not have the "missing" Glass Break Sensor, I have to pay $100 for equipment I did not have, could not "come up with," and was needed to close the FORTIVA account.
If anybody EVER does business with Fluent Home, you are making a terrible, terrible mistake.
This company is the absolute most dishonest company I've ever dealt with.,
The complaint has been investigated and resolved to the customer's satisfaction.