[Resolved] Floryday — shearling 3/4 sleeve coat sz s

Hello, I ordered this Womens shearling faux 3/4 sleeve coat in a sz small. It is about a large or XL it's way too big for my 5'5 115 pound person. The coat doesn't look anything like the picture online. The color is not the same even. Also the sleeves are like short sleeves not 3/4 length. I'm extremely disappointed with it!! Also because it was also not shipped out in the 7-10 day period as told when ordering. I ordered January 1 2018 and just got it on the 20th. Please advise on how I can return and get my money back!! I don't want this item.
Ann

• Resolution Statement

  Customer Service has done everything in their power to resolve the complaint. All attempts to contact the customer have failed. Therefore, the complaint has been annulled and must not be considered where image of the company in question and its services are concerned.

• FloryDay Customer Care's Response · Jan 26, 2018

  Thank you for your sharing.
  
  Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us.
  
  Would you please tell us your order number? Or you may also send us emails to our [protected]@floryday.com with the title "" complaintsboard + your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you.
  
  Thank you for your time.
  
  Best regards,
  Floryday