Florida Power & Light [FPL]
reviews and complaints

In October 2021 my Bank Account was hacked and the Bank's Fraud Dept closed my account but forgot to stop the auto bill pay which kept paying the three companies I made payment to, one being FPL. Finally, the Bank fraud dept closed/shutdown the auto part of that compromised account in last week of December 2021. The Bank (Community First Credit Union) branch manager wrote and faxed a letter on my behalf in December 2021 and FPL Customer service claims they never received the Fax nor the Letter. The letter explained that the error was not my fault, and that FPL should return all associated fees that FPL charged for return checks. FPL claims they have never seen or have the latter. I went back to the Bank and asked them again to rewrite the Letter so that I can send it to FPL, however I cannot find an address for FPL Billing Department anywhere on the NET or FPL website. I do not want to just resend the letter to the same address that lost the original bank letter. FPL should have a secure address for the Billing Dept Supervisor, so that this does not continue.

I have two FPL accounts, one in NE Florida and one in NW Florida. I can access the NW Florida account online, but I can no longer get to the NE Florida account. Trying to link the accounts together, the FPL online system can't find my NE Florida account when I enter my user name, account number, ZIP and last 4 digits of my social security number. My id and password for my NE Florida account no longer works, but now the NW Florida account works fine. I try to call FPL and speak to a rep, or even chat with one, but it is impossible. I need help and I don't know how to get it.

All calls from/to 954.620.1742:
Jan 11 - open a ticket online to verify meter reading for our apt.
# ticket 762
Jan 11 - ticket was cancelled
- asked the man to confirm meter was reading 240 volts (2times) which he did confirm.
- called electrician - electrician reading was 213 volts at the meter, the breaker and the induction range input.
- called fpl to open another ticket
Ticket # 1015
Wanted to sevice to determine why voltage is at 213 and not 240 as told by fpl
- fpl tech were supposed to show up the evening - never did or called
Jan 12 - called fpl spoke with acct mgr mr. Billon, rescheduled service for the day
Also called fpl, spoke with a manager ashley, she tells me the voltage is 220, not 240 as I was led to believe in previous conversation with fpl
- scheduled the service for the day... Again (it was 4.15 pm by then) then was told that fpl had access to the building/meter so we could go out for a plan dinner with friends.
- jan 13 - called fpl again for the the very worst support I have ever encountered in my life with account mgr, mr ramirez - id 4051.
I urge you to go through my many conversation with fpl
(after a heated ridiculous conversation with the person, he did not want to transfer me to his supervisor (j. Chavez)
- ramirez decided to open yet another ticket to get service here to validate the voltage [expected and actual]
As per 5.30 pm - no updates/calls from service tech or/and fpl.

Account [protected]
Two bills in one month
One for$126.03

Other $89.99

Calvin d blythe

The pole in question has been replaced but the old pole is still standing. It has been like this for 8 to 10 years. There are wires dangling from it and it is in the way of our proposed security fence. The fence can't go up until the pole is removed. We have been trying to get this pole removed for 8 to 10 years but our requests have fallen on deaf ears. We will take it to the county commissioners next. Thank you for your time.

I was supposed to close on my house on 12/29/2021. The electrical inspection was completed on 12/8/2021. It is now 2:00 PM on 1/5/2022 and the electric STILL has not been turned on.

I lost my homestead exemption for 2022. I have been living in a hotel room for the past 9 days with 2 kids, 2 dogs, and my wife. This is costing my thousands of dollars, and nobody at FPL cares. Every call to escalate gets stonewalled. I don't know when my electric will be turned on.

They told me on 12/27/2021 that the inspection report was lost by the city of Port St. Lucie, and that was the reason for the delay. They reprioritized the ticket to "High", but here we are, 10 days later, and still no electricity. Nobody cares. This is costing my $3 grand and counting.

I have been trying to get service connected and buried underground to my new home so we can complete construction and move in since October. I have had little to no response in getting this done. I have called and sent numerous emails to Alexander Ramos @ Alexander.[protected]@fpl.com with no response.

Your company is an embarrassment. It is impossible to get a real person. this should be illegal. Infact, monopolies are illegal. We do not have another choice. Please tell me why real everyday working people, not robots, have to deal with this level of incompetency?

There is an electric box located at 2700 Cypress Trace Circle, Naples, FL that is rusted and unsightly. We have requested that it be replaced and/or repainted but it has not been addressed. It is in a beautiful community in Naples with nicely painted buildings, etc. The electric box needs to be replaced and or repainted as soon as possible.

Thank you.

Jeannie Nespoli, Community Association Manager

Kline Brothers Electrical has pulled a permit for the electrical room New Disconnect and FPL Meter Cans and Need to Disconnect the power to do this work in the electrical room.
Kline Brothers Electric has call FPL 6 time and left a messages and also went to the internet FPL portal and put the job on line portal
I have been doing this for about 2 mounts and I have NO response from FPL at all
I am trying to set up a time and a date when FPL will turn off the Power

Kline Brothers Electric - Phone # [protected]
Job site address - 1101 N. E 17 Way, Fort Lauderdale, FL 33304

FPL should not have been charged a late fee during the last month of my service. Their instructions said the last month's bill would be covered by my deposit. I had a $106 deposit that was supposed to cover for the last month. If they send out 2 bills rather than 1 during the last month, then that's their decision. Also, I received a meagre $1.46 of interest for 7 months and they charge me $5 late fee for a few days, for which they ALREADY had my money. That's ILLEGAL. They need to refund me the $5 to my bank account immediately AND pay me for my time investment in this matter ($50). I will not gift them $5.

Board Members,
Constant power surges. 10/29/2021 10 am to 2 pm we have endless surges. Around 1:30 TODAY 10/29 it surgered 6 times in a row, we went and shut down most equipment to protect them. We have 7 AC units, 14 computers and 5 CNC machines. It causes machines to stop mid cut and cause damages to machine and finished parts we manufacture. Computers and AC unites it is also very hard on them. This has caused us many costly repairs over the years. I have called many times for years to FPL help line and nothing really gets resolved. Not sure we are getting to someone who cares or may understand the damage this does to manufacturing customers. I do understand surges will happen but not like in our area. I been told FPL concerders our area residential, but many business near us. Please help. Thank you for your time and attention.
Keith Wilson
Wilson Manifolds
[protected]

wife turned off power said to put in my name power turned off i called f.p.l and was told it was failure to pay bill for med to get power back on i needed to pay past due--there was no past due also i needed to pay for a bill in 2005? so i pay 315.00 or my power will not be turned on had to pay held hostage and treated like dirt oh yes i am 76 with heart trouble i passed out from the heat than i get a legal dissertation from employee at corporate oh yes they said the employee could have handled this better so they offered 12.00 of course no apology but oh they will check on training ? i guess i have to be a manatee to be helped- wonder if they care about the manatees? well its discharged warm water how would they charge them? guess i am a nobody just an old man who wanted to be treated with respect and honesty sad

my power was turned off in 85 degree weather wife sent 2 payments not cashed wifes mistake-- as a disabled senior baking in an apt. is crfuel and unusual punishment 130.00 vs. my health they said i owed 185.oo from 2006 and no power until i pd 300 plus dollars i have had fpl for 15 yrs i said could this be a mistake ? they said pay the bill or wait till you prove this and than power well i pd now i have to short some meds some food etc imagine power turned off from a bill in 2006 ? i passed out from the heat fell hurt my back oh well fpl got their money and i didnt have a 5th heart attack i guess if i die from this the eulogy will read so we lost a couple of our clients do to a 16 yr old disputed bill we saved a manatee and what is more important ? we can save a sweet mammal but as a mammal fpl values my life at 185 dollars how can you protest to them when they put a noose around your neck and pay now or swing hurt angry and feel like i am worthless in fpls eyes

I live at 5607 garden lakes dr in Bradenton Fl 34203. A temporary service is laying in my back yard. It was run from 5609 Garden Lakes dr to 5525 Garden Lakes dr. As the original feed to 5525 Garden Lakes dr was damaged. I suspect this job is past the temporary limit? The new under ground conduit run was finished about 2 weeks ago. The sub contractors marked our driveways with paint. Which I can't get off. And my wife and I don't use our back yard. I called FPL and they had a dispatcher? call me. He stated that he would get into the problem. He asked me if the temporary service was over 21 days old. I said over a month. I asked him if he could get the paint removed from my driveway. He stated that was not his/FPL responsibility. He said he would give me a phone number. At that point I wasn't happy. I stated that FPL contracted the job to whoever. And FPL should hold them responsible for the quality of work performed and cleanup. As hopefully written in your contractor agreements. Arthur Mason 5607 Garden Lakes dr Bradenton, Fl 34203 acct #[protected]

During your recent project work in Deep Creek Section 23 Sub-division, your trucks ran over and broke drainage pipes after numerous times coming in and out.

The pipes we believe are broken or damaged rest behind 1301 Navigator. This is causing significant drainage problems. This property is owned by our Property Association and need your attention as soon as possible.

Thank you in advance for having this complaint investigated for us.

Call our office if you need any additional information [protected]

I have NEVER dealt with such horrible, terrible customer service.
Actually there is NO customer service. Disgusting, uncaring and characteristic of a typical utility company. Whatever. It will never change because clearly FPL doesn't give a damn about it's customers. Unbelievable. Never experienced anything so poor. I needed to speak with a HUMAN. They don't even give you an option. Completely lost in voicemail mazes. The contact number isn't even on their homepage. It'll be blamed on COVID or some nonsense. If I had stock in this sham of a company it would be long gone.

We have been paying FPL Home Warranty for a year and finally needed a service call. The telephone agents are friendly and helpful and the service requests are handled fairly promptly. You can always get them on the phone. For one of our claims, it was dealt with satisfactorily, and they covered something not in their policy. For that we are grateful.

However, the washing machine of our washer-dryer system unit, went bad. I was told by two representatives that repair of the machine would cost more than replacement. So, they gave me the option of a cash payout for half it's value or a full replacement. I opted for the full replacement. They sent me a link via email, which I approved. I called a couple of times in the following days and was told it was ordered from Home Depot. I should expect a call. That call never came.

Now, when I talk to FPL Home Warranty reps, they tell me that the claims department will only pay for half of our machine. The problem is, it's one whole unit; it's impossible for me to buy half a machine. I can't cut the machine in half, keep the working dryer and re-attach it to a new half of washer. I keep calling back, but no one will let me discuss this with the claims department. No one will connect me to a manager.

Our washing machine is making a racket that is disturbing the neighbors. It must be replaced soon. FPL is still unwilling to repair the washing machine because it is too costly. Yet, the expect us to throw away the whole unit with the functional dryer and only pay us for the broken part of the unit. This make no sense.

FPL has not honored their promise to replace our machine. They have no commitment to respect the warranty coverage they claim to provide. We are very disappointed. We thought that a large established company like this would be reputable. It appears that we were wrong. In the future we will have to look elsewhere for coverage and cannot recommend them to anyone else.

Thank you for you help in this matter,
Michael & Charlene Ayotte

I cannot get ANYONE to contact me from FPL and their voice system is useless. I received a call tonight that my power was going to be disconnected because I had an overdue balance of $145.00. I checked my credit union payments and see that one was not made this month. I have NOT received a bill or an email. The gentleman knew all about my account. His name is Louis Lopez, #1113. I ended up paying him via credit card because I did NOT want my power turned off. While talking to him, I was calling FPL on another line to verify the "agent"- of course, NO ONE answered when I call FPL and a representative is NOT an option - even though I dialed the correct number to speak to someone. This cost me money. I was finally able to pull up my account and see that I am, in fact, NOT overdue. If someone would have answered the phone, this fraud could have been handled. POOR customer service!