United States - 32246
My doctor and I have been trying for months to set up a peer to peer review of a denied claim and florida blue has made it impossible. I have made multiple phone calls, sent messages through the florida blue website, and had several chat sessions. They have not responded to any of the messages, none. The phone and chat responses are to have the doctor call the provider line. He has tried twice but it does not allow him to request the peer to peer. The automated system asks for date of service, and when he enters it, the systems responds that there is no claim for that date of service (actually there are 6) but it will not let him proceed, nor is there a way for him to speak with a person. My doctor says the claim was for a legitimate medical service and that if he could speak with a peer, he is sure they would agree. All we are trying to do is set up a peer to peer reviews, but the system will not allow it.
If the results of the peer to peer were not in my favor, then I could accept that. But florida blue not following there own policy and their customer service representatives being unable or unwilling to help find a way to set up the peer to peer is very poor. All we are asking for is a phone call for a peer to peer review and all we get is a dead end and the runaround.
I am trying to change my address for the last 7 month. it has been changed at the market place that long already, but it seams like nobody is competed enough to call the market place and have them confirm the change. I keep contacting customer service about it. Half the time I am getting emails saying, that they have not received a note from the market place about my change yet (they should just call them and confirm it) and the other half I don't get an answer at all. I am just wondering, if I already have a problem with such a minor thing, what would happen if there would be a major issue.
I have had a dental policy with the above since December 2015. They deduct the premium from my account every month, however, I am unable to access my account online to print the premium payments to submit for reimbursement from my healthcare reimbursement account. I have contacted them numerous times over the months to try and gain access or a printout to no avail. There is no place on their website to email a complaint, very disappointed in this provider.
I was paying for my bcbs health insurance directly (my company did not have hi at the time). When my company...
I have been on the phone with florida blue representatives for the last week starting on january 19th...
I received my acceptance letters and new florida blue "blue care" hmo cards to be in a new plan which I am...
Received notice that my current health insurance premium was being raised from 835.00 per month to 1448.00...
I canceled my heatlh insurance policy by the required deadline and was still charged the full amount the next month. I contacted bcbs customer service and they admitted to the wrong doing. They transferred me to the billing department and they also admitted to the wrong doing and submitted a form so I can get a full refund. They said it would take 7 to 10 business days. I never received it. It's been about 6 months now and I contact the company about every 2 weeks and the billing department keeps giving my excuses as to why I have not received a refund. I have heard (they sent it to the wrong department (twice), there was an error in your address, they approved the refund it will take some time to have it send out etc. Etc. It is no longer an issue of them making a mistake. It is now a major issue of integrity.