Florida Blue

I called the FL Blue Center in Pinellas Park (727-342-1512). I go through my prompts and the representative answers right away and is nice (I'm thinking what a nice change after the last two (2) calls. She answers my first question and then I wanted to pay my premium on my account and I give her my member number and we were cut off (I'll giver her the benefit of the doubt). I immediately call back and go through the same prompts as the first call (mind you we are talking 5 min max) approx. 3:10 pm and a recording comes up that was not there before and says if you need immediate service to call this other number. How is that even possible, it was a good number at 3:10 and then at 3:15 it's not. No one ever wants to help at BCBS. Customer service is horrible!
2/26/2020 between 3:10 pm and 3:20 pm -