Florida Blue
reviews and complaints

I have continually called for almost 3 weeks needing my Dexcom G6 supplies. I have called FLorida Blue, Care Centrix & US Meds to requests my needed supplies. With multiple reasons given of why there is a hold up. Telling me it’s an issue on their end, it’s held up in billing & other times say it’s going out tomorrow! And even gave me a tracking that only shows a label was created! No one knows WHAT they’re doing in these companies attached to Florida Blue let alone Florida Blue! I have asked to speak with someone else then they tell me the higher up people are busy in a meeting. I ask for a name of someone only for them to say we have to give them YOUR information (which they ask a dozen times for in 1 conversation) & they will call you back. Never have they called me back- still waiting!

Most rotten insurance out there!

So much for helping people who can’t get to their supplies because of Hurricane Ian, you have created another storm I’m dealing with now daily trying to get supplies that SHOULD be sent! And MY DEDUCTIBLE HAS BEEN MET!

I am a provider and as I read all these complaints, it looks like Florida Blue is just carelessly violating all type of customer service support. From the patient to the providers. I know now the they are purposely no answering calls and hanging up on you, transferring call to non-medical experience reps overseas and BCBS of FL is just a ENRON waiting to happen. This giant is going to burst any moment on how bad things are becoming. I highly suggest you all start looking for a new healthcare insurance. You will be out of luck!

My brother was enrolled threw the market place, we never renewed his policy or the market place coverage. I woke up to $877.00 missing out of my checking account cause they charged for the whole premium. That was on July 2,2022 and here we are Aug 22,2022 and I still have not received the money back in my account like they have promised. We call on a daily basis to be transferred tortured and hung up on multiple times.

I applied for dental insurance and the premium was deducted from my bank account. I received a letter from Florida Combined life of Roswell, GA. dated August 6, 2022 claiming there was an issue. So I called and was transferred around FOR OVER TWO HOURS, one employee that helped me and deserves commendation is Karina Atkinson of the UK in the sales department; I welcome you to pull all the tapes of calls made on that date by me; it ought to be used as an example of how NOT to manage an issue; it was chaos and the incompetence of the data entry employee is EPIC! The personnel I dealt with wereDanielle Richards, Samantha, Fabian, Katie, Michelle, Krystal, AsIa Suganvhiran, and Seldia,Carlos, during the course of this debacle, Samantha the supervisor admitted that the data entry was “human error” in billing

Three days ago I called trying to ask about my Services that I pay for including Over-the-Counter Allowance. I spoke to three or four individuals and they informed me that a supervisor would be calling me within 24 to 48 hours. It never happened. Today 7/22/2022 I called again and spoke to eight individuals and no one seems to know what to do. When I spoke to the Nation OTC person she said that I wasn't registered. Then she hung up on me. I called numerous times and was finally able to get through someone that assisted me from the OTC and she explained that they need to email me a catalog. All of this took a total of seven hours to solve. I had additional questions regarding other matters and I simply ran out of time. I would like someone to call me to discuss with me the other perks that I have including the Fitness and Vision. My name is Marie Sherman and I can be reached at [protected]

I have had 2 diffrent reps. I can't log into my account. Csn't find my account. It says, no one can help me. I can't get a supervisor.

I reset my pasword multiple times. Reset my questions. Temp password,

Can't find my account. I have had this issue for months. They refused to admit the site isn't working. The rep can't understand english.

Very poor service, no one understands english. You repeat and repeat pell and spell to no avail.

I cn't find a corpert number or a supervisor,

They have my acount. I ge billd every month.

Floida blue terrible customer service. 15 min on hold 7/15/2022. 10;30 am! Thrid rep was connected to tech support. Put me on hold.

I am. Heaert patient thos stress is not good for me!

The web site has constant issues. You can't log in.

The reps can't help you. I have had issues for yrs.

I saw online the web site is down for update, they need a working web site,

There is so many diffrent log ins for florida blue, its imposible for member to find the right one.

I have spent hrs on the phone and still can't resolve my issue logging in,

I pay high permuims every month, should have access to my account.

I am extremely disappointed in the communication I received via chat. I feel that the agent handled my issue in an indelicate manor.

My husband is currently hospitalized and my job is the only source of income for our family at this time. I contacted the chat to inquire about my co-payment for imaging, as I am scheduled for an up-coming surgery. The agent Carlos did not help to find solutions to my questions and provided flat answers without explanation. My concern was that my co-payment for imaging services was costly. He did not break down why my co-payment was so high. He also made a crude comment that it was better than having to pay a deductible and co-insurance as if to say I shouldn't be complaining about the cost.

I have a lot going on and would hope that the customer service department for my medical coverage could help explain my benefits or find solutions to my concerns not ridicule me via chat.

Consumers are being provided with reward debit cards with misleading information, where the printing of the card clearly states "FUNDS DO NOT EXPIRE;" however, there is an expiration date on the card. Unfairly, after the expiration date, funds on the card DO expire.

Date of Service 4/7-4/12/22

After my surgery I was given Dilaudid for pain. I was overdosed with this and Narcam was given to reverse the effect. Shortly after the nurse gave me pills to swallow while I was laying flat. While trying to take these I choked and aspirated my lungs giving me pneumonia. I was in the hospital for five days on antibiotics, breathing treatments and oxygen. I came home after 5 days still needing oxygen to breath. That lasted approximately two weeks before I could breath without it.

I do not feel that Florida Blue, or I in the way of deductibles, should have to pay for their mistake.

Please feel free to contact me for further information.

I was billed 2x for January 2022. I went thru Florida Blue Sales department to renew my plan for 2022. Because I was now eligible for a subsidy, they changed my ID# but didn’t tell me. The sales agent forgot to cancel my old ID#, so I was billed and automatically renewed under my old policy, as well as for the new policy. When I realized this I contacted them immediately and cancelled my old policy. Florida Blue is saying because a claim was made against my old policy, they can not refund me for the 12 day overlap. I am out $750.

This company has dropped the ball repeatedly on a PREAPPROVED BY THEM claim where I had to pay directly and submit for reimbursement. A package of documentation and claim formed was mailed to them 5 months ago to no avail. A follow up letter was sent about 2.5 months ago, again to no avail. I inquired by phone a couple of times to no avail. Our insurance agent had to intervene over a month ago and someone at least responded to them and asked for a couple of pieces of information which we promptly provided. Then, we just now get an email saying we need to refile the whole claim form over some bureaucratic BS that is trivial and not material to proving what was paid for, and which should have been conveyed to us over 5 months ago. I could never recommend anyone use Florida Blue for their insurance based on this experience. I've dealt with many insurance companies over the years, but this one is the worst.

Last January I got insurance thru my full time employer, I received a bill for my ACA polocy that was automatically renewed. I immediately called BCBS and spoke to someone who acknologed my refusal because I was already insured at work, he stated call back if you receive another bill. One would assume the situation was taken care of. I did my taxes this year and was rejected because I had a 1095-A form! Despite my possesion of a 1095-c! I now owe for the month the advance I did not want. Today (4/9/22) I was told what I Should have done, not that that matters at all. I am now having to contest this thru the Marketplace (oddly stated they were informed cancelation date was march 1st — my 1095 is for 1 month, and I was never billed or sent a late notice for the premium itself) I am in league with Al Capone if I don't pay my taxes, and I hear the possibility of getting an amended form is rare and not likely. I would hope in this year of Computer problems, short staffed and sometimes inept help that Florida Blue simply made an error. However since the deed is done, and the amount is $955 I hold no hope at all that Florida Blue will rectify the situation. I feel victimized by the same people whom helped me in the past, and I am getting ready to to contact Rep. Daniels because I feel if not recognized as a mistake perhaps this may be a regular regular course of action by FB /BCBS. Had I done this intentionally I would deserve the loss. I did nothing wrong and now I have to contact the Marketplace to try and see if I can undo this damage, I really pray they will amend. I thank Florida Blue for many years of great service I hope thier actions restore my faith in them.

BCBSFL has not paid a claim for over 2.5 years to a provider that electronically filed the claim 7 days after services rendered. Provider has followed up many times to get claim paid. BCBSFL said that provider never submitted EOB in timely manner (which they did in fact submit). BCBSFL admitted on several occasions that they were at fault. They still have not paid the provider $1253.37. Provider is sending me bills that are supposed to be covered now. Provider's billing services have been extremely accommodating to get issue resolved.

Services rendered 7/31/2019, EOB sent 8/6/2019. Amount: $1253.37.

Absolutely the worse company I have ever had to deal with, I have had insurance through the mp with fb, and for going into the 3rd month I cannot get health care due to fb mistakes and taking pretty much the full 30 days to fix them, the issue is every time I think we have resolved the issue another one happens, my dr got pre-authorization before I come to my appointments, then they didn't pay, leaving me with a very high bill and my dr not seeing me until paid, I have been waiting to have a procedure done for over 3 months now that is necessary, so after hours and days and even weeks fb finally fixed my insurance for dec. And paid claims for dec. So I thought, I tried to schedule with my dr. To finally get the procedure done and find out they paid all of my bills in dec. But one, they paid for the labs and other procedures the dr. Did but did not pay the dr... For the same visit... And I am covered, they made a mistake and say they will submit the claim again, but it may be 30 more days so now not only have I paid my monthly deductible for 3 months for nothing, I still cannot see my dr. The worse is every time I call, I get a different response or a promise to resolve, and it's just a cs rep. Just wanting to get off the phone. This is not ethical how this insurance company does members, my plan has been changed without my knowledge and mp says fb does it vice versa. I will be filing a complaint with my state office of insurance, treating people like they are ignorant just because they get subsidy, or giving them less care or making them be denied health care is not the way this is supposed to work.

I earned $500 in rewards that I was told could apply to my future premiums. Then Florida Blue changed the plan type so that I had to create a new account to begin using the new plan. They changed the name of the plan and the way it was understood in the system. Then they told me that my $500 could not be applied to my new account! They said it could only be used on the original account which now no longer exists. This is absurd.

The Florida Blue temporary plans (6 mths) are a scam. You can pay 350+ per month and they cover virtually nothing. Disputed the bills I recieved month later and never got a response. The local office at River City Marketplace in Jacksonville Fl offered nothing but lip service. Probably not their fault since since the reviews all line up with zeros (1). This company has no intention of covering visits and wants to walk with your money and make you pay the full amount to the visits. Everyone that I know that has Florida Blue says the same. DONT trust that you have any coverage when you sign with them. Just got an 11k bill from Mayo and 8k from Baptist... now I have figure out what this is at the end of the year. People that work for FBlue are saying they are even scamming them. My new FL Blue PPO marketplace ins starts Jan 1 '22 but I'm already getting letters that smell like a rat. Reviews on this product are zero too.

Each month I go through this, I cannot log on to make my payment. I do not always have time to make a phone call to pay, that is outdated and antiquated. Why don't your online platforms work? I am now searching for new coverage, because you obviously do not value your dental patients.
The attached screenshot shows where I always land.

Angelia fowler
H36376770

Absolute worst most unsavory most unethical company ever. They never call back, their staff is rude and they couldn't pay a claim correctly if their life depended on it. They denied a ton of my chemo claims in November even though my premium was paid and then said I must pay December in order to pay my November claims. What kind of hogwash is that? The claims were incurred in November so even if I terminated in December they are still responsible for paying claims with dates of service in November. incompetant people on the phones and funny how the Supervisors are always in meetings. They don't care that they are putting member's health care in jeopardy even when premiums are paid up.

Worse health care company ever and if have been in healthcare for over 40 years. This is my 3rd state complaint with them having to do the right thing each time. Can't wait to switch plans.

In October 2021, my wife turned 65 so I had to get the policy put in my name only. I have kept the exact policy and assured that there would be no additional problems or expenses due to having a new policy exactly the same as the one I had all year. Today, I am still having problems getting my prescriptions without having to pay a copay which I should not be having to do as my deductible was fully paid at the end of July. I am not having any problems getting lab work or going to the doctor, they show my deductible has been paid in full. For some reason the prescription part of my insurance refuses to deal with it. My wife and I have spoken to at least 10 people since Nov 1, 2021 and each time were are told they are escalating the request to straightened this out and to date on Nov 15th we have gotten nowhere. Today when we called we were told the same thing again, that it was being escalated to top priority and it will take another 3 to 5 days which is what we keep hearing. The claim # is 9-[protected] which was actually started on Nov 5th. Each time we talked to someone new they say that it was sent to the wrong department or this time that on Nov 5th is was not escalated to priority which we were told it was being done on the 5th. We have been transferred to the complaint line which is a joke as none of the options actually work, it just disconnects you. My out of pocket was actually over the $5, 500 that was required by $34 dollars and some change. We understand and have been told if I would have gotten a different plan than I would have had to start over, but because I have the exact same plan and it had to be in my own name due to my wife having to go on Medicare all my deductibles and copay carry over to the new plan number. I should not have to keep paying copayments for my prescriptions, this has gone on long enough. If it isn't resolved I will contact the insurance commissioner to see what can be done to get this resolved and my money back that I am being forced to pay if I want my medications. No one should have to make this many calls and deal with what we have had to and to be treated the way we have been treated by several of the people in the Prime Therapeutics Pharmacy Department that you have choose to use. You may reach me at

[protected]
Robert A Malloy or my wife Dorene Malloy