SUBMIT A COMPLAINT

Florida Blue Customer Service

Doing nothing would be this company's favorite pastime if they would have the energy for it.

Blue Cross and Blue Shield of Florida, Inc.

4800 Deerwood Campus Parkway
Jacksonville
Florida
United States - 32246

Customer Support Phone Numbers

+1 800 352 2583(Members) 2 3
+1 877 352 5830(Florida Blue Centers) 3 1
+1 800 926 6565(Medicare Members) 1 0
+1 800 267 3156(Agent Contact Center) 1 0
+1 866 946 2583(Employers & Benefit Administrators) 0 0
+1 800 727 2227(Physicians & Providers) 4 3
+1 800 955 2227(Group Sales) 0 0
+1 877 465 1125(Individual and Family Plans & Medicare Plans) 1 0
Mailing Address (No Payments)
 
Medicare
P. O. Box 45296, Jacksonville, FL 32232-5296
 
Individual
P.O. Box 1798, Jacksonville, FL 32231-0014
 
Payments
 
Medicare Plans
Plan Payments, P.O. Box 660289, Dallas, TX 75266-0289
 
Individual Health and Dental Affordable Care Act Plans
P.O. Box 660879, Dallas, TX 75266-0879
 
Individual Health and Dental Plans
P.O. Box 660295, Dallas, TX 75266-0295
 
Pre-Paid Dental Insurance for Individuals or Employer Groups
Florida Combined Life Insurance Company, P.O. Box 211778, Kansas City, MO 64121-1778
 
Life Insurance for Individual or Employer Groups
Florida Combined Life Insurance Company, P.O. Box 45132, Jacksonville, FL 32232
 
Ancillary PPO Dental or Vision Insurance for Employer Groups
Florida Blue Group Ancillary, Dept. 1158, P.O. Box 121158, Dallas, TX 75312-1158
Plus

Florida Blue Complaints & Reviews

Florida Blue / insurance coverage

Ka
Oct 02, 2019

I was pre-authorized for hip replacement surgery for 10/10. In an effort to TRY to alleviate my extreme pain for 6 weeks until the surgery, my doctor suggested I try an injection of Kenelog on 9/3. I agreed to the injection. It did not alleviate my pain in anyway. I continue to be unable to...

Florida Blue / health insurance

Za
Sep 30, 2019

This evil health insurance company dropped my poor elderly mother which she obtained though the (scam) Obama Care. They canceled her policy, didn't tell her, made it retroactive for 2 months after she had 2 tests run. They sent her a payment back just to make it another month retroactive...

Florida Blue / doctor's poor attendance to client

Ma
Sep 24, 2019

Maria Teresa Junqueira, client and member number of Florida Blue VMYH21840338 must report a poor and unprofessional serving of Dr. Bruce Selden according to this report. I went to his professional help on September 09 at 10:15 am as scheduled. I went there because I was feeling strong...

Florida Blue / lack of customer service by representative

Fa
Aug 09, 2019

I would like to bring to the attention of the management team at this location of what occurred on 8/6/19. My husband and I are guardians of my mother-in-law's affairs. We have attempted to correct the bank account that Florida Blue payments are withdrawn from on two accounts and on our...

Florida Blue / coverage of mri requests by physicians

Jo
Jul 01, 2019

As Director of Neuroscience for The Villages Health, The Villages, Florida, I am requesting an investigation of Florida Blue Bad Faith practices. Over the last 3 years we have seen increasing blanked deniels of MRI requests by Neurologists seeking to care for patients with Neurological...

Florida Blue / unauthorized credit card charges

Ke
Jun 28, 2019

Cory lloyd told me about insurance plans and he sent information in my email and i told him not to process my debit card until i call him. I told him not to put me on automatic pay. I checked my account and notice there was a $25.35 charge on my account pending from purchase...

Florida Blue / fl blue billing nightmare

Bi
May 23, 2019

FL Blue cashed my check for six months of premium since Jan 1, 2019, but they have never even activated my plan till today! I made many phone calls regarding this issue, nothing has been resolved. Their customer service is a nightmare! They kept sending me the wrong billing statements for...

Florida Blue / health insurance

Cu
Apr 13, 2019

In early December 2018 I chose to change my Florida Blue plan to a new Florida Blue plan with a lower monthly rate. Apparently they failed to submit the plan I chose. I paid the premiums every month despite never receiving an invoice for 2018 or 2019. I have been on the phone for hour...

Florida Blue / preauthorization/case 1-[protected]

Mp
Mar 13, 2019

Preauthorization submitted for nerve ablation due to herniated and bulging disc pain (being treated over 12 yrs now by this dr). The authorization was denied and I was told I cannot get the info or why. We have spent 30 days trying to get info to be told now it's because it has to be...

Florida Blue / customer service - fl blue premium rate

Na
Feb 25, 2019

I am a FL Blue member trying to have my premium changed to a non-smoker rate. In November 2018, we requested the proper procedure to change my premium to a non-smoking rate and were instructed to submit a negative result for a "Continine" urine test. We were told a negative result for thi...

Florida Blue / trying to get into my account at blue cross blue shield

Ks
Jan 25, 2019

I would like to know when I get into my account I get a message telling me I have unauthorized access and to make an option of finishing up an application or make a payment. Does that mean my account is locked or blocked? I have been trying for 2 months. I got one thing taken care of but...

Florida Blue / an ongoing medical problem that I cannot get resolved.

Lw
Nov 01, 2018

I have a (abscess) on my right breast. I have been on antibiotics for over 6 weeks, I have seen my primary care doctor. I have been to the emergency room and have also seen a specialist and no one can help me. I have changed my primary care physician in hopes that he can help me. I am very...

Florida Blue / payment to services rendered

Ro
Oct 17, 2018

I was involved in a bicycle accident where 2 bicycles crashed head on. I found myself mangled up when i came to, my front teeth were busted up broken, bloody and causing great pain. A couple days went by and i thaught to call Florida Blue, our insurance. I was told i was covered for thi...

Florida Blue / ignorant customer service

Sa
Oct 16, 2018

The agent had no clue what COBRA was... after I gave her all my information for a quote, the agent proceeded to ask me how much I wanted to pay instead of giving me a quote... and lastly refused to give me her employee number when I stated that I was going to file a complaint due to the...

Florida Blue / lack of training for florida blue customer service

Jo
Sep 15, 2018

I called several times about a bill I was getting from my Doctor that Florida Blue had denied payment, Florida Blue paid nothing on this bill zero, and yet the Doctors office was sending me the balance of that bill. I had this itching feeling in my brain that even though Florida blue had told...

Florida Blue / customer service/ payment line

El
Aug 30, 2018

I called to make a payment with Florida Blue and they were incredibly rude from the beginning of the call. I had fallen behind in payments and was in a grace period. I had the confirmation number from a previous call stating that I could pay a certain amount of my balance to stay current...

Florida Blue / denial of insurance claims

Da
Aug 28, 2018

They did Nied my insurance claims stating they were Medicaid codes and that they do not recognize Medicaid codes I do not have Medicaid I paid for these procedures myself so I'm submitting the claims by myself I spoke to the outpatient facility they told me these are not Medicaid codes I...

Florida Blue / denial for back pain management

St
Aug 08, 2018

I have spoken to Latoya a representative of Florida Blue 7/2018 she told me that when I went to my Dr appointment 8/2018 to call her that she would be more than willing to help with my lack of communication between the Dr and Florida Blue as usual no answer left a voice mail so did my...

Florida Blue / alignment health of florida

Ka
Aug 08, 2018

My complaint is in regard to unethical behavior on the part of Alignment Health, a provider of Florida Blue Cross Blue Shield. Date of incident is 7/30/18 tp present day. The issue is unresolved as of today August 8, 2018. I am a BlueMedicare Preffered HMO SNP Member ID#XJCH26718031 I am...

Florida Blue / tms therapy

Jc
Aug 04, 2018

Hello, my name is David Justin Carnley. I'm just writing to voice a complaint. I'm very dissatisfied with Florida Blue. I have suffered from depression for many years, have taken 17 different antidepressant medications over a two year period and hospitalized three times, attended...

Florida Blue / irresponsible representative

Br
Jul 12, 2018

On May 2018 I called during my open selection at work. I had to take a decision on taking my son out of my benefits. An agent named Betsy [protected] told me that we can get a health insurance for $288 monthly and a dental for $25.35. We only needed to wait for my company to provide a certification...

Florida Blue / health insurance

Mi
Jun 24, 2018

Florida blue had autopay set up for me. My Bank of America card had been changed without my action to prevent fraud a choice by Bank of America. I thought the autopay was through my checking which is what most car insurance companies due to avoid autopay failure. So it failed for 2 month...

Florida Blue / unprofessional representative /customer service

Vb
May 16, 2018

When calling in I was speaking with a rep named Joan with a ref# of [protected]. I asked to speak with a supervisor and she refused to let me and placed me on a silent hold without my knowledge that she was even placing me on hold. During the call she kept interrupting me and speaking over...

Florida Blue / health insurance

To
May 03, 2018

Why do pre-Authorizations take so long!!! I have had chronic lower back pain since December 2017. So bad that I cannot walk most of the time. I have tried to get an MRI and an Epidural Shot. These were from different doctors and different organizations. For the MRI, I waited weeks for the...

Florida Blue / billing

Uy
Apr 06, 2018

your letter Hello Member, A new insurance bill is ready for your review. To view your bill online ... Log in to your member account. Click on Pay Your Bill. We're here to help you in your pursuit of health. If you have any questions, please call the customer service number on your...

Florida Blue / billings depot

Bi
Apr 06, 2018

Florida BlueThey took 3 payments out of my account date March 29, 2018 one out of my personal account and two out of my business. I talk to Supervisor Blamca Lamca on April 4, 2018 at 10:11 Am. She stated she would fix both charges on April 5, 2018. Still on my bank accounts. I will never call & make...

Florida Blue / billing service

Gu
Apr 06, 2018

YOUR LETTER Hello Member, Thank you for using automatic payments. Your balance of $20.55 is scheduled to be drafted on 04/01/2018. About Autopay Your total amount due will be drafted. If your account is past due or changes were made to your plan, your draft for this month will be different...

Florida Blue / insurance

Cy
Mar 30, 2018

I received approval from Fla. Blue to receive shots in my knees. Euflexxa. Then Fla. Blue said not medically necessary. Now Watson Clinic is looking for me to pay $1, 800.00.They say I can't see any of my doctors in Watson clinic until I pay the bill. I don't have that kinda of money. I...

Florida Blue / health insurance

Ch
Feb 14, 2018

After receiving my renewal premium for 2018, my husband and I decided to remove our children from my policy and add them to his under his work insurance.in december of 2017, I submitted an application for insurance for an individual plan effective january 1, 2018. I have had access to my...

Florida Blue / unauthorized withdrawal of $1238.07 for health insurance I canceled

Cy
Jan 31, 2018

On December 26, 2017, I called Florida Blue to cancel my insurance because I was no longer eligible for the BCBS plan through the ACA. The cost would be $1238.07/mo which I could not afford. I spoke with agent Latriesha Johnson who told me this would be take care of it. I have since been...

Florida Blue / paying for new coverage

Sa
Dec 27, 2017

My 3 years with Florida Blue has always been a hassle. From rising premiums to representatives lacking knowledge. This month, trying to get a new plan for the new year (due to a sky rocking premium) I've spoken with over 5 representatives over the course of the last two weeks who have all...

Florida Blue / medical neglect and deficiency

Do
Dec 05, 2017

Please help! I am disgusted and heart wrenched over the guidelines and protocol of florida blue insurance company (obama care). I am also baffled that florida blue insurance company can deny a request by a doctor regarding a patient's care. The following is an explanation per my telephone...

Florida Blue / denied authorizations submitted by surgeon

Do
Nov 30, 2017

Thanks to florida blue, I have been discharged from my surgeon's office, because their two requests for surgery have been denied and they can't keep fighting. The surgeon's office said "florida blue continues to deny everyone with the same insurance". Florida blue better pray to god that...

Florida Blue / I need my plan to be updated with my newborn added so he can have surgery

To
Nov 29, 2017

I am having trouble getting an issue resolved with florida blue and my insurance plan being processed. I am an existing customer that tried to add a new born to my plan. This has been going on for over 1 month now and everyone tells me that they are waiting on another department to do...

Florida Blue / authorizations - see attached pictures

Do
Nov 24, 2017

Florida BlueSee attached pictures... Complaint previously sent Please help! I am disgusted and heart wrenched over the guidelines and protocol of florida blue insurance company. I am also baffled that florida blue insurance company can deny a request by a doctor regarding a patient's care. The...

Florida Blue / claim rejections

De
Nov 22, 2017

Hi my name is delia and I work for the woodruff institute in estero and naples area. I have been working in billing for almost 20yrs and the last two years have been the worst when it comes to getting claims paid by florida blue. We used to be able to appeal a claim and thing would get...

Florida Blue / authorizations

Do
Nov 21, 2017

Please help! I am disgusted and heart wrenched over the guidelines and protocol of florida blue insurance company. I am also baffled that florida blue insurance company can deny a request by a doctor regarding a patient's care. The following is an explanation per our telephone...

Florida Blue / unable to get medical attention due to inactive insurance without previous notice or cause

An
Nov 05, 2017

I had a minor accident on my foot back in april. My toe was deformed and I was under a lot of pain. I found out my insurance was inactive when I went to seek medical attention. I called fl blue and I was told that they don't know how my insurance had become inactive. Later, a supervisor...

Florida Blue / florida blue

Aw
Oct 20, 2017

Florida Blue10/05/2017 I called florida blue and I talked to a representative by the name of "hugo". I explained to him that I was trying to find a physician that accepted florida blue insurance for my son and also I wanted to make sure that are insurance was effective so that we would be covered...

Florida Blue / refusal to pay for approved operation

Al
Oct 10, 2017

On the day of my preapproved prostrate surgery (11/7/16) florida blue cancelled my health insurance plan (a/c# h17243911) without notifying me. I am now being called to pay the bill. They never wrote to me cancelling the policy (still haven’t), I have called them numerous times to fix thi...