FlightNetwork.com
reviews and complaints

I tried to book a flight with Flight Network - and I entered my details wrong so they informed me it didn't go through, and that they would re-book it for me, but the price went up. So I told them to cancel the reservation and that I would re-book when the price went down. They said theres nothing to cancel since it did not go through, so you're fine to re-book whenever.
Later that day, the price went down, so I booked it. Got the confirmation email. I didn't even think to look at it again. But I went to pay off my credit card 2 weeks later to realise that the charge never went through. I tried to bring up my e-ticket with my confirmation number and it said it couldn't find my confirmation email.
I called Flight Network, and they said its because you cannot have 2 reservations under the same name (ridiculous, as people do have the same name). And I asked why my first reservation was not cancelled after I asked them to cancel it - and the man informed me it was. The man on the phone even told me that I didn't contact them within the correct amount of time so the original reservation was cancelled. But was now telling me it was never cancelled - but they could help me re-book at the new price of the ticket - which was conveniently higher.
There was no manager to speak to. The man on the phone obviously had no real training, and was speaking in circles. I couldn't even be bothered to fight with him as I would rather just re-book my flight with another company and not give this company my money.
I just don't understand WHY if there was a problem with my second booking I was not notified. Nothing about this company makes sense. I will never use them again. And would never tell anyone to use them. Actually, I will go out of my way to tell people to NOT use them. Really hope they get shut down soon, as they do not deserve to make a profit off of this disrespectful way of treating their customers. The fact that they do not even have a phone number to speak to a customer service agent, or HR department proves that they do not care about their customers. Such a pity as I like to support Canadian businesses.

I made a reservation for flights for my honeymoon under my husband's credit card. As I have not changed my name, this registered as a third party transaction on his card. I sent over all the documents necessary for the credit card authorisation and followed up with two emails to this effect. I then received no response until four days later when the security department cancelled the booking without checking with me or my husband! I then provided all the additional documentation required - and the fare was now doubled! We cannot afford such a steep price hike! As we couldn't afford the ticket, we've had to cancel the entire honeymoon! YES - I DIDN'T GO ON MY HONEYMOON BECAUSE OF YOU! The credit check/ security department was probably the most to blame by not replying to my emails in a timely manner or verifying with me or my husband before cancelling. Their mismanagement directly contributed to my cancelled honeymoon. Their representatives twice dropped my calls and were most unhelpful and did not offer any solutions. I will never have a chance to have this experience. I cannot believe that I trusted your company with something this big, and you completely ruined my honeymoon.

I just missed my flight to yellowknife this morning because westjet claimed I had no ticket - despite confirmation from flight network. I was on hold with flight network for 30 mins and they then told me to buy my own ticket. Westjet was appalled as they say flight netowrk already collected my money. I told flight network I didn't have the money and they proceeded to tell me there was nothing they could do.in the end, I missed the flight and now, 1.5 hours later, flight network still has no flight for me. I'm sitting in vancouver waiting for them to get back to me - meanwhile - the business I have in yellowknife is in danger of being lost, which will cost me tens of thousands of dollars. I'm sitting on hold with flight network again trying to just get a flight - why is this being handled so poorly? Jason upton vancouver

Tuan tuan

28 february at 06:35 & middot; nantun, taiwan & middot;. I do get to travel a lot and see many different countries in the world. To get to them we have to fly. To fly we have to book tickets. Now when it comes to booking tickets I know a thing or two about ticket agencies like expedia and yatra. So I needed to hitch a ride from chicago to london. A suitable flight was found and the tickets booked and paid for. The cost for me and my 2 human friends to travel with me? Just under $4, 500. A lot of money I hear you say buy as you probably know us bears like to travel in comfort.
So after booking and paying for the flight we get an e mail from the company saying the tickets were on hold until we verified the payment. Strange? Then we got another e mail telling us the price had gone up but we would still be getting the flight at the original price. So they then sent us the tickets. Great. Flight booked and paid for, tickets issued. Then when I was in beijing a few days later I got a strange phone call from the company asking for verbal verification of the payment. It was a person calling with a very strange accent! He asked me to verify payment details but I told him my tickets had been paid for and tickets issued. He did not believe me and threatened that I would turn up at the airport in chicago and be told I was not on the flight. I hung up because I do not take kindly to threats. Two weeks later I checked my bank account to find that this company had charged me twice for the same tickets!
A phone call to the company revealed another man with a strange accent who told me to e mail customer service. They promise a reply within 3 days. 5 days later I was simply told they were looking into it!
After more e mails to them they told me to take it up with the airline. The airline had already told me that the agent was the only one who could arrange a refund!
The company?
Flightnetwork. Avoid them like the plague. No traveller worth his salt would ever book with these rogues ever again. If you value your hard earned cash then my advice would be to book flights with a reputable travel company!
Please share this with as many people and bears as you can. I am still waiting for the $4, 500 to be returned one month later. I see from previous complaints that this company appears to be running a well organised scam!

I used my credit card booking flight at flightnetwork web site. Then after, a couple of unlawful and malicious transactions happened in india appeared on my account. I almost do not use this card (1 or 2 times yearly) before. I have the details to proof which are not convenient to post on internet. Just wanna say: caution! Flightnetwork.com fraud!

I booked flight through the company www.flightnetwork.com. I was really upset that the company decided to fool me. They took money for the tickets and for the return flight as well, but after that they added some fake fees to my bill. They provided this bill and asked to pay for it within couple of hours or they would cancel my booking. WTF? I paid and they provided my tickets, but I wasn’t happy about this situation. Not recommended website and post comments about your experience with them.

Booked a flight to victoria for the weekend and arrived at the airport expecting my flight back monday afternoon only to find out it was booked a month out. Air canada asks me to call flight network and they say its my mistake (of course) and offer to change the flight at a cost more than booking a new flight with westjet. I pay for an additional fare to get home and call to cancel my return flight once back in calgary. Flight network wants $52 to cancel and $75 to apply the credit next time I book within a year. I'd be fine with the $52 but the $75 is robbery. What a nightmare.

I booked ticket through them from Seattle to Delhi.. First you have to wait for at least 30 min to talk to an agent n they say some English name.. But they are based in India... Dun bluff guys... This is one thing.. I have booked my ticket and everything processed through their fake website.. N after 2days they sent an email saying "This email is to advise that we are unable to proceed with your Flight Network reservation as the quoted fare $USD is not valid and the Airlines have auto cancelled your reservations. Your credit card has not been processed."... After 2 days n within those 2 days prices went up.. Who is going to pay for that... Once it's done it's done I always book through orbitz... Once it's processed it's done.. I m not going to check my email... So I guess what they do they use your money to hold the ticket and when someone else pays extra... They cancel you n issue to other person..

Please never ever book through them

I cancelled a foight within 24 hours of booking. I paid an additional $52.50 to cancel my flight. I did not get a email confirmation that it was canceled until I called back 4 times and was put on hold everytime. I have still not been refunded the $1395.00 owed to me. I have sent 5 emails to customer service and they havnt had the decency to respond once. Whats worse is I think they refunded someone elses card! I keep getting service from their subpar call center (based in the phillipines) who keep telling me customer care will call me within 24 hours which they never do! Be carefull with this company! BEWARE!

Never ever use this service! It is horrible. Call straight to airline. Flight network does not care about customer service in the slightest. I was on hold hours each day with an automated service. There are no direct lines. The people and supervisors are useless and unhelpful. Canceling a flight can take up to 72 hours and when you do your stuck with a credit that must be used with there terrible company if your lucky enough to get through to book one that is.

5th of March, 11 pm I try to buy a vacation for my mother's Birthday. We found a deal on http://www.flightnetwork.com The price on vacation was around 550 online, we try to buy vacation for 11-19 March for mother's Birthday. But after I push "submit" it was change to 785. Instead 11 of March it was a flight in the morning (few hours away). I did pay Master Card. Both (Master Card and Flight Network) asking me for a screen shoot from my booking-but I am not a "computer person" and I never thought that I need to do a screen shoot from every step of my booking in a order to prove what I doing. The name on Vacation is different (it is my mother's name) from name on Credit Card (my name). I bought vacation before for my friends (48 hours prior departure) and Travel Company always call me to confirm. This is what they say on a web site
http://www.flightnetwork.com/pages/faq. htm#12
"In order to ensure delivery of your tickets prior to your departure, we cannot accept bookings for travel within 3 business days of your departure date via the internet. For last minute booking please call our call centre"
But I got a wrong price, wrong day and 7 hours prior departure vacation what I never use. I called Master Card right away and asked to stop payment. They didn't pay Flight Network-but SunWing Vacation charge me instead. It is a fraud, unauthorized transaction, unfair business and totally inappropriate situation from "2nd largest company" in Canada