[Resolved] FlightNetwork.comsaudia flight

B Sep 01, 2018

Me and my husband were sold a flight on FlightNetwork that after purchasing we could not use.
It was a flight we purchased 2 days ago from Manchester UK to Manila Philippines. The flights were due in January 2019. We had a layover in Jeddah, Saudi Arabia. However the layover on the way there was of 22 hours which is forbidden by the law in the country. A layover of over 12 hours requires a visa which the Saudi government don't deliver. They have asked the airline not to sell layover of over 12 hours, however, some travel agencies still offer these flights to be purchased. We quite naively booked it not expecting we would be refused to board the plane. When doing some research online we very quickly realised the mistake of the travel agent and tried to change our flight. The only option they gave us was to cancel our trip and book a different flight. We had spent all our economy in buying these flights so had to cancel the whole trip and lost our money. I accepted the fact we have lost our money but would like to save others making the same mistake (lots of people have had exactly the same problem when you look at forums). I sincerely hope you can be of help.

Kind regards

Barbara Bennett

  •'s response · Sep 18, 2018

    Hello Barbara,

    We do apologize for the inconvenience you have encountered in regards to your booking with Flight Network. As online travel agency, airline tickets are sold to passengers worldwide. This means that the requirements and documentation needed to travel will depend on each passengers nationality and flight routing. It is advised in our terms and conditions; if you have questions or are unsure of the documentation needed to travel, please contact us prior to booking your trip. Unfortunately, the rules and restrictions for cancellation will apply if needing to cancel. If you have any further questions, please contact us at [email protected]

    Kind regards,
    Flight Network

  • Resolution Statement

    Customer Service has done everything in their power to resolve the complaint. All attempts to contact the customer have failed. Therefore, the complaint has been annulled and must not be considered where image of the company in question and its services are concerned.

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