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1.3 192 Reviews

FlightNetwork.com Complaints Summary

15 Resolved
177 Unresolved
Our verdict: If considering services from FlightNetwork.com with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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H
11:25 pm EDT

FlightNetwork.com Deceiving business practices

Before starting the review, I suggest readers who have bought tickets through flightnetwork.com to read this article by cbc from 2010 about how they sold tickets for flights that were unavailable to a couple in Vancouver, Canada: https://www.cbc.ca/news/online-travel-site-sells-unavailable-flights-1.949172. They were given a refund months after the flight as a result of CBC News inquiries. Make sure this does not happen to you.

Since this review will be mostly negative, I will mention the positive thing first: in the end, they refunded the money I asked for (which they told me was non-refundable), but ONLY after I told them of my plans to seek legal counsel. Despite this, this business is so incredibly misleading at a level I have never seen before that I still feel compelled to warn people about them.

I purchased airplane tickets form their website, flightnetwork.com on Saturday, October 26. They give you the option to purchase Trip Cancellation Protection, and the price displayed was $2.02, and I decided to purchase it, not realizing that in very tiny print at the bottom was the disclaimer "Price shown are per passenger per day", meaning, the actual total price was $66.55 (see the first picture I uploaded). Now, this is a very common strategy that many businesses engage in to mislead the customers, but Flight Network went a step further. Most online travel agencies, after you fill out all information, send you to a web page that allows you to review your order before you decide to book, but flightnetwork.com does not do that. Rather, the total price that you will pay is only displayed at the very top of the web page, which is out of sight by the time you are given the option to purchase the policy, which happens near the bottom of the page (See second picture I uploaded). By the time you fill out all information and you click on "Complete Your Booking" at the bottom of the page, you would have not seen that you are paying way more than you thought (see third picture I uploaded. Nowhere near this part of the page do you see the total price that you will pay). And after you click on it, it is already too late: there is another fine print that says "By completing this booking you have agreed to FlightNetwork's Terms & Conditions", which happen to mention that the policy is non-refundable once you make the purchase.

Here is one more example that shows that FlightNetwork consciously tries to mislead it's customers: The trip cancellation price is actually NOT per day. It is actually a flat rate that, while it seems to depend on your travel destination, it does not depend on the duration of the trip, as I will now show. On Octorber 28 at around 8:30pm, I made 3 different searches for flights to the same destination from the same airport, but each of them had a different duration. This are the prices for the trip protection:

1) Return and Departure Dates: November 30 till December 4 (5 day trip)
Price of Travel Protection per day: $13.31
Total Price of Travel Protection: $66.55
2) Return and Departure Dates: November 30 till December 15 (16 day trip)
Price of Travel Protection per day: $4.16
Total Price of Travel Protection: $66.55
3) Return and Departure Dates: November 30 till January 2 (34 day trip)
Price of Travel Protection per day: $1.96
Total Price of Travel Protection: $66.55

As can be seen, regardless of how long your trip is, the price price of the Trip Cancellation Protection is exactly the same: $66.55. If FlightNetwork had no intention of being misleading, they would just say on the webpage the price is a flat rate of $66.55. To me, the only reasonable explanation as to why FlightNetwork would go out of their way to take this flat rate, divide it by the number of days in the trip, show you very clearly on the web page this price per day (which is way less than the total price), and then write on a tiny fine print that the this price is actually per day, is because they are very actively and consciously trying to mislead the customer. I suggest the reader to do searches on their own so they can convince themselves that this is indeed true. Hopefully, FlightNetwork will update their website to change how they portray their pricing.

While I do acknowledge that the customer has a responsibility to be careful and always read the fine print, and while it is true that many well known businesses engage in very similar practices, that still will never excuse FlightNetwork's behavior in engaging in such dishonest, disingenuous, and abhorrent practices. Therefore, I highly recommend anyone reading this review to never engage in business with FlightNetwork.

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11:24 am EDT
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FlightNetwork.com unable to cancel inbound ticket via flightnetwork

Dear Sir / Madam

My name is Suresh Kunjuraman. I am Malaysian but working in Al Ula, Saudi Arabia. My Flight Network booking ID is: 8340150 and the Flight Confirmation number is : MGBVC0. On 8th Oct, I booked a flight from Riyadh to Kuala Lumpur for departure on 27th Oct and the return journey from New Delhi to Riyadh on 9th Oct via Oman Air. I also purchased A Trip Cancellation Proctetion for 61.68 EUR. The only reason I booked via Oman Air for return is because I also have a connected flight from Riyadh to Al Ula at 18.30pm. And the original arriving time from Delhi - Muscat - Riyadh was about at 15.55 pm. Hence, it is an ideal trip.

But on 16th Oct, I received an email from FlightNetwork citing that the arrival time from Muscat to Riyadh is changed from 15.55 pm to 20.20. Obviously, this arrival time is not suitable to me since the connecting flight from Riyadh is at 18.30. They also gave me another option for an arrival to Riyadh on the following day which is 10th Nov. Since both options does not suit me, I responded to their email immediately requesting them to cancel the Delhi - Muscat - Riyadh flight. They responded saying that it is not possible to cancel 1 way and I should cancel both outbound in inbound. On 16th Oct, I emailed them saying that if it is not viable to cancel the inbound flight, I would prefer to cancel both outbound and inbound trips and requested a refund. They responded on the same day stating that they need to write to Oman Air to cancel the ticket. Thereafter, I sent 2 emails for which I did not get a response. On 21st Oct ( today), I received an email from FlightNetwork's Schedule Change Specialist citing that the airline replied to them stating, refund is not permitted only one date change is permitted. As I am left with no choice, I responded saying it does not matter of the return journey since I am left with no other choice then booking another flight to return to Riyadh on 9th Nov to board the connecting flight to Al Ula. I failed to understand of despite getting the so called Trip cancellation Protection which carries no value, I am on total lost.

Please assist to cancel the inbound ticket from Delhi - Muscat - Riyadh on 9th Nov via Oman Air 681. Thanks

Regards

Suresh Kunjuraman
email: [protected]@yahoo.com
Tel: 00966 [protected] ( Saudi Arabia)

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Update by suh21
Oct 21, 2019 12:09 pm EDT

Noted. on the Trip Cancellation Protection. But is not possible to cancel the inbound ticket from New Delhi - Muscat - Riyadh on 9th Nov, since I will miss the connection flight from Riyadh to Al Ula with both provided options since the connection flight is on 9th Nov at 18.30

Update by suh21
Oct 21, 2019 11:48 am EDT

Is it not possible to cancel the inbound ticket since both the options does not suit me?

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3:00 pm EDT
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FlightNetwork.com website / customer care / flexible fare / charges

I would like to make an official complaint as your website omitted important information to make an informed buying decision.

I believe that the information depicted therein constitutes misleading information and should be changed to reflect the true nature of the product.

- On Wednesday 9th October I purchased the ticket trough the website but finalized the tickets on the phone.
- On Thursday 10th October I send an email to [protected]@flightnetwork.com to ask for the airline confirmation as confirmation provided did not exist on British Airways website or American Airlines website
- On the same day Thursday 10th October I received an email from Marc Jathan, apologizing for the inconvenience caused and send me the airline confirmation.
- Once I went inside the airline websit I realized right away that the fare was not accurate as the airline was showing. THE FARE WAS "BASIC"
- I emailed back right away, expressing my disappointment and ask for clarification on the fare
- I received an additional email that invited me to write my concern to customercare@flightnetwork.com
- I send an email on Sunday 13th October - No answer to date (October 15th)
- I send another email on Monday 14th October - Still NO answer to
date (October 15th)

I called multiple times and I did not get any assistance for this matter. They keep saying to refer to the email that never answer.

Today I also called to see if I could change my flights to a different date since I purchased "Flexible Fare" and any change and date I requested had a supplement of 330 to 1100 euro! The new flight is listed on British Airwasy for 362 euro and they wanted to charge me another 330 euro on top of 666 euro that I already paid! INSANE SCAM

I would like an immediate refund for my booking.

I am disappointed because I believe that this is, pure and simple,
misleading information for the following reasons.

- I confirmed the booking with one of your agent, who did not advise me on what was included in the fare
- Your website has wrong information related to the fare you are displaying.
- I purchased my flight as Economy fare with British Airways, I checked the British Airways Baggage policy which includes 1 baggage for Economy https://www.britishairways.com/en-ca/information/baggage-essentials/checked-baggage-allowances
- The ticket was sold to me as Economy and not as "BASIC" as it is.
- I am trying to solve this issue from last Thursday October 10th 2019
but as today I still have no answer on how to proceed.

The law states that "when promoting, selling or supplying products, companies must give you enough accurate information to enable you to make an informed buying decision. Find out more about contract information.

If they fail to provide this information, their actions may be considered unfair. You have the right to seek redress if you are treated unfairly."

I would like to cancel this booking and get a full refund because of all the information listed above.

Please let me know as soon as possible, I would like to solve this, without having me to complain even further.

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10:34 am EDT

FlightNetwork.com refund of airline tickets due to norwegian airlines cancellation of flight

Re: Booking ID 7789588

Please see the email that I received from Norwegian Airlines on Oct 2, 2019, in which they acknowledge that FlightNetwork, as the travel agent, should refund me the cost of the four airline tickets (total of $1459.80) that I purchased thru the agency due to the airline cancelling the flight for technical problems with the plane.

Please note their comment... "If you booked your ticket through a travel agency, please contact them for a refund".

To date, no refund has been processed.

Thank you in advance.

Patricia Toro
[protected]@hotmail.com
[protected]

From: "[protected]@norwegian.no"
Date: Wednesday, October 2, 2019 at 7:11 AM
To: "[protected]@hotmail.com"
Subject: Norwegian full refund/refusjon UZP8OB

The cost of your ticket(s) 328-[protected], 328-[protected], 328-[protected], 328-[protected] is now refunded to the credit card that was used when you made the booking. It will be credited within 1 week.

If you booked your ticket through a travel agency, please contact them for a refund.

Best regards
Norwegian Refund Department

Vi har behandlet din søknad om refusjon. Refusjon av flybillett(ene) 328-[protected], 328-[protected], 328-[protected], 328-[protected] er sendt til kortnummeret som ligger i din bestilling, og vil være disponibelt innen 1 uke.

Vi ber de av våre passasjerer som har bestilt sine reiser hos et reisebyrå om å kontakte dem for refusjon.

Vennlig hilsen
Norwegian refusjon

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1:08 am EDT

FlightNetwork.com refund

I had booked a flight in April 2019. I had paid $2942 +106+ 750 (refund fee). I never got my money back. I missed my school semester because i had no money. Confirmation number was NP6LVX. Please help me with getting my money back. I feel it is not secure to give money to online travel agents.
I was promised to get my money back in max 10 weeks it has been 25 weeks. Their supervisior told me she cannot do anything. But it is nowhere mentioned that your money could get stuck. I got robbed. They are misleading people.

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12:52 am EDT

FlightNetwork.com online air ticket booking web

The website layout is designed to scam users.

The screen before the payment confirmation does not display the correct amount about to be deducted from my card: They use ridiculous tricks to get you to buy travel insurance, seat selection, and a bunch of other add-ons without any transparency on how much they add to your ticket. Example: Trip cancellation insurance was display as $3.98 and ended up adding $92.88 instead to the booking conformation invoice, the invoice and booking web clearly printed price quote base on Canadian $, but higher charged to credit card
and claim the higher price due to exchange charge by my bank, my bank told me the translation was done in Canadian $ fx rate and fee did not applied to my transaction by my credit card, but the higher amount I see on my credit card statment was what flightnetwork charged me in Canadian $ instead .
The trick they use on this part, for Canadian customer they say your the invoice price base on US$, for USA customers they say your invoice price is base on Canadian, therefore, exchange rate and fee apply to all, this extra exchange fee are not display on the quote, I am in canada the price list quote in CA$, I never expect it be a US$ base price, after given them my credit card information was like given them a blank cheque /check to let them fill in any amount they want.

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10:31 am EDT
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FlightNetwork.com they over charge my credit card

Hello i will like you to credit my account back as soon as possible

THIS IS THE AMOUNT THAT WAS WRITTEN ON THE EMAIL YOU SENT TO ME WHEN I BOUGHT THE TICKET

Total Charges for all Passengers & Flights ZAR 12 690, 10 R

Grand Total ZAR 12 690, 10
Your credit card will be charged an approximate total of ZAR 12 690, 10 R which includes the base fare, taxes and all surcharges. The final amount on your bank statement may vary upon the exchange rate that your credit card company will use. (USD $ 843.60) (ZAR 12 690, 10 R)(EUR 0) (ZAR 0) .Your statement may show one or more charges that equal the total agreed charge listed here. These amounts have been converted using today's exchange rate

THIS IS THE EMAIL WHICH I SENT TO YOU ON THE 10TH WHICH I BOUGHT THE TICKET

I always book my ticket and my client ticket through skyscanner.net, from the site, i was giving a choice price with different travel agent .

I was not happy at all with this booking, I was overcharge this is the amount that was suppose R12, 690.10 was the Amount that surpose to be debited in my account, (but this is the picture amount that was debited in my account that on the 10th which I bought the ticket, and my bank give me sms alart of R12, 774.20 which was deducted in my account immediately

The amount below is what was debited in my account same day I bought the ticket which was wrong R12, 774.21, and the money went out of my account that same day, see the SMS that I received from my bank same day and the picture of the amount that was charge on my account the day I purchase the ticket

This is the information I was in my account again this morning that 12 983.16 was charge in my account, why are you keep removing money in my account why, I want the difference on the price to be credited back to my account because I will not take it easy with your company and I will never and ever purchase ticket from your company again

I want my money R293 difference should be credited back to my account because all you are doing is fraud, make sure my money is been pay back today

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Update by olaaa
Aug 16, 2019 10:34 am EDT

I want them to pay me back the money that was over charge on my account

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3:23 pm EDT
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FlightNetwork.com ticket purchase on lufthansa

In Dec 2018 we purchased tickets on Lufthansa from Orlando, FL to Marseilles, France going thru Frankfurt. The ticket confirmation and e-ticket clearly stated the fare class as ECONOMY. I checked the baggage allowance on their site and it clearly stated we were permitted 1 checked bags each on intercontinental flights. When we got to the airport to check-in, we were told the flight was booked as an ECO LIGHT class fare and that we were only permitted one carry-on bag. It cost us 122 Euros to check our bags. This appears to me to be a case of bait-and-switch where we were sold one fare class, but book at another. I requested a refund for our checked bags on July 6th and the Customer Service person who responded told me it was my responsibility to check the airline's baggage policies.

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12:48 am EDT
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FlightNetwork.com flight network online ticket book id 7868440

Cancellation of flight booking ID: 7868440 for travel on July 17, 2019 from Toronto Pearson to Chennai, India.
The jet airways cancelled the flight and pursuant, I called Flight Network to get my refund. On April 24, they said they processed refund and it would take 6-8 weeks. Now it is the third week of June and there is no sign of refund. Whenever I call and talk to Flight Network the agents say I need to ask Jet airways or talk to my bank for refund. When I try to reason with them that the Flight Network website is the platform I used to purchase the ticket and it is Flight Network that used my credit card information to get payment and Flight Network gets paid by Jet airways and that they are not doing any free service and it is their responsibility to get my money back, they mock - you want money, go to your bank and ask them. I have talked to them several times and on all occasions it is the Indians at Bombay/Mumbai call center who talk rude and not even once any Canadian nor American answered my call.
I hope someone responsible at this company apologize for the delay and refund my amount $2793.00

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10:11 am EDT
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FlightNetwork.com I am complaining about the purchase of a recent flight that I made

This is what happened
I make my purchase online for a flight that was supposed to cost me 916$, then my credit card got rejected, and I receive a mail telling me that it got rejected and I need to call them or send them an email, when I did, I give them a new credit card, after I did that they inform me that my flight will now cost 1484$, I ask them if I will get any fees for a reservation of a flight that wasn't confirm and they told me yes, so I decide to proceed trough the reservation after they told me that they were willing to take 60 percent off the fees changement, and I will now paid 1284, when they were checking again my credit card information, I told them to wait before confirm, and that it doesn't make sense to give cancellation fees for something that is not confirm, while I was talking and without my consent, the customer guy directly confirm the reservation with my credit card, and I directly receive a notification from my bank. Then the customer guy will now tell me that it wasn't sure about the cancellation fees. They tricked me into making me believe that they were a cancellation fees, because I was telling them that some other website and agency still proposes the 916$, for the flight I wanted, and that I will go somewhere else and make a cancellation

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6:25 am EDT
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FlightNetwork.com payment inquiry for booking id 7199111

Since February 5, 2019 I have been attempting to resolve the above inquiry. I have been receiving emails from Mohammed Sadiq | Collections Agent
T: 1.800.671.5032 Ext: 2590 | | A: 6695 Millcreek Drive, Unit #7, Mississauga, ON L5N 5M4.
When I respond by email I get no replies. When I call Flight Network and dial extension 2590 I get a message saying the extension is invalid.
When Sadiq attempted to call me (once) my phone simply identified the call as "Travel Agency" and I blocked it.
I have a series of email exchanges I can share to further support my concerns.
I have been a Flight Network client for several years and I am concerned that this is either stunning incompetence, or fraud.
Which is it?
I want to speak with Mr. Sadiq's supervisor. Not with him. I can be reached at [protected].
Charles Brook

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11:01 am EST
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FlightNetwork.com extra charge to my total bill by flightnetwork

On or about Jan. 27/19 I booked six seats on Air Canada Rouge to and return from Montreal to Orlando, Fla. The flight to Orlando was booked for Oct. 19/19 with a return date of Oct. 27/19. The cost of each seat at that time was $354.15 per seat to a total of $2124.90. This amount was charged to my MasterCard. A couple of days later I checked my MasterCard to find that the amount stated above was on my account as was a further and separate sum of $117.10 by a company called Internation, #[protected].
My concern is the charge of $117.10. This charge was not discussed with me when I booked the flights. I have contacted the company in regards to this additional cost without my approval. Attached is a photo of the flight information. I have spoken to MasterCard directly and they confirm the sum of $117.10 was applied by Flightnetwork at the same time as the cost of the tickets. If you require any further information please feel free to contact me. Thank you

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9:05 pm EST
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
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FlightNetwork.com has left an official reply on this complaint.

FlightNetwork.com customer service

I spoke to your agent Brendan multiple times on Sunday 1/20/19 trying to book flights for a party of 8 leaving NY to LA on 2/13-2/19. He seemed eager and helpful and assured us he would take care of everything. We were concerned that we had 8 people we were traveling with, 2 of which were seniors and 2 were children under the age of 10, who need attention and wanted to make sure we were seated together. We had multiple conversations that day and he was able to find us tickets with the times we needed and the price that was acceptable, and assured us he was booking tickets that we could do assigned seats of which he had already reviewed the seats and was going to assign us in 2 back to back rows. Everything sounded great until we received the email confirmation of the booking. The tickets were booked at economy nonrefundable with seats assigned at check in...totally against what we had discussed. I have tried multiple attempts, 8+ calls, back to your customer service line, trying to call Brendan and/or a manager/supervisor to rectify this situation and get the seats that Brendan had promised and ensure he does good on his promise, with NO call back and no one on the phone willing to rectify the situation. I am angry and very upset that this has happened. I have 2 young children and seniors who need assistance who can not travel by themselves. I have called delta directly and they were able to make an acception only for my seniors and have already assigned them seats, however were unable to do so for my children. I need this rectified IMMEDIATELY! Brendan must do good on his promise. I refuse to travel without sitting next to my young children and allow them to sit next to strangers who could potentially hurt them. YOU MUST RECTIFY THIS SITUATION IMMEDIATELY! Contact me immediately to rectify this situation [protected]. My email address is [protected]@yahoo.com. My Delta confirmation numbers are GR3AUP, PHGLWO, PJBPVQ.

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Resolved

It has been resolved. Please remove my complaint from your site.

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10:58 pm EST

FlightNetwork.com there is no customer care department though they advertise having one

One more thing. There is not such a thing as customer care at flight network, I called several times, it was always closed and there was never a manager available. The regular number [protected], always stated there was nobody available at customer care extension at the time I called!
I asked customer service to have customer care; lef them my number, I was assured I would receive a call.
I am still waiting today [12/19/18] and my initial request was on 12/13/18.

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Update by Jlo63
Dec 19, 2018 10:43 pm EST

Everything was going well until a simple question was asked to the customer service representative.
Background: hispanics typically have two last names, the question was: Will it be fine to just list the name as it appears in the Texas driver license meaning one last name as I always travel with same identification?
Once the question was asked the customer service representative made a suggestion to send copies by email to their customer care to make sure there are no issues during the day of the flight. Of course the documents were emailed to customer care, that is when all went south really bad with the customer service, they back peddled on their suggestion, made some discriminating comment asking for passport etc even though the flight was not an international flight and they even confirmed that they do not ask this question to nobody else who travel within the United States.
Also Flight Network added hidden fees for the flight protection plan [insurance] that right before booking was stated to be under $20.00, once it was booked it turn out they charged $60.00!
As if it was not bad enough customer care service their tone of voice was demeaning, judgemental and patronizing!
I tried to cancel the flight and they would not honor the insurance protection either. MAKE SURE YOU DO NOT USE FLIGHT NETWORK they are a flake.
Everytime i called for customer service i was placed on hold by their automated system for up to 30 minutes and other times the system must to have timed out and it hang up on me on 2-3 occasions.
PLEASE do yourself a favor and book at the Airline directly but if you want to save money do not use Flight Network or it might cost you dearly. My bad experience on top of a loss of close to $300.00 for me ONCE is enough!
Previous to this I was told that they would not guarantee i would be able to fly with this ticket!

DELTA AIR LINES Reference #: H5FYMP Use for Online Check­in orwhen contacting this airlinDL3977
El Paso (ELP) Departs 24Jan19 @ 8:00AM Terminal: N/A Operated by: SKYWEST DBA DELTA CONNECTION (check­in at the airport with this airline)
Salt Lake City (SLC) Arrives 24Jan19 @ 10:23AM Terminal: 2
Confirmed

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3:17 am EDT
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FlightNetwork.com ticket canceled

Hi,
I have the following complaint
About booking : 7424659 made trough your agency, flight from oslo-berlin-cluj napoca.
This morning at 5:00 am at the oslo airport when I wanted to do my check in I couldn't, at the help desk at norwegian airline the lady told me that the ticket was canceled by the travel agency. She told me that the agent called them to cancel the the ticket.
This morning I have checked my bank account, assuming that there may be a problem with my funds or bank account... Surprisingly the money was retrieved yesterday. So payment was ok, then I ask you why in the hell would you cancel my [censored]ing ticket if you have already taken my money? You know in how much trouble and in what unpleasant situation you have put me in? Is this really the way you treat your customers?
I want to be refunded immediately and also I want extra 500 euro for my trouble and pain and this mess that I am in. You know that now I am staying in the airport 10 hours? I have booked another flight to get home... Who is paying for my pain? At least you should have had send me an e-mail or text informing me that the ticket was canceled at least I had known in time and stays at the hotel room. Now I am in the airport like a homeless. If you do not pay me back my flight fee and the extra 500 euro for my pain, I will go with this to my lawyer! This is the worst nightmare that I can imagine, and did not do anything to deserve this from you.
My e-mail : [protected]@protonmail.com
Let me know what you decide, and I will let you know how I will proceed with this.

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10:13 am EDT
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FlightNetwork.com advertising (truth and accuracy of pricing advertised on their website)

Do not book with Flight Network, save yourself from being overcharged due to exchange currency fees (hidden fees).

I purchased three RT tickets through their website on September 1, 2018, from Canada to the US. I made the booking at a price of CAD $2, 099.49 ($699.83/person). However, I was charged a total of $2, 214.51 excluding the seat selection fee of CAD $51.31. I have been charged $115.02 more than the agreed listed and booking price.

The prices were displayed in Canadian currency when I made the booking. The email confirmation that I received after booking stated that my credit card statement should show one or more charges that equal the total agreed listed price of $2, 099.49 in my email confirmation. I do not understand why customers are subject to foreign currency fee when the prices were clearly displayed in CAD. Importantly, the applicable Ts&Cs are not clearly displayed or disclosed before customers actually confirm the purchase. I have booked with other Canadian travel websites, such as cheapoair. ca and expedia. ca, and whatever amount is advertised on their website is what you pay for (there are no foreign currency fees, etc). Therefore, I was under the impression that Flight Network operates the same way as the other Canadian travel websites, and the fact that the prices were displayed in CAD currency.

I decided to book with Flight Network due to its cheaper price at the time, but after seeing the actual charges I would have never booked with Flight Network. This is my first time booking with Flight Network and I feel that I have been cheated by the system and its lack of transparency. The prices were falsely advertised on their website.

According to the Customer Care representative, their system recognized that I am a Canadian citizen and the fare had gone down a bit after the purchase was made. So the system, in order to give me a better fare & no exchange rates to be applied, voided the tickets & sent the transaction back to my card account in full. However, this was not the case, exchange rates were applied when they returned the transactions back to my account; hence, I received a much lower amount. I do not understand as to why they would refund me in CAD currency when my credit card was charged in USD. I was then subsequently charged with the new fare in Canadian currency without the exchange rates. For these reasons, I believe Flight Network does not operate fairly and cheats its customer by charging incorrect amounts and making transactions that do not makes sense.

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Update by RD01
Sep 24, 2018 2:59 pm EDT

Thank you for your prompt response. I emailed the details of my booking to customercare@flightnetwork.com on September 4, 2018 and there have been a few email correspondence between myself and a Customer Care agent. I have been trying to resolve the issue with the agent but I have been dissatisfied with the resolution and the explanations provided. The most recent response I received from the agent created more questions, particularly when the system refunded me the full transaction in order to give me a "better fare" when in fact my credit card was charged more than the booking price due to these hidden currency fees. Exchange rate was applied when they returned the transactions back to my account; hence, I received a much lower amount. I do not understand as to why they would refund me in CAD currency when my credit card was charged in USD, and then subsequently charged my credit card with the new fare in CAD currency without the exchange rates. It's just questionable.

Cheapoair and Expedia also deal with many international vendors and I have always been charged for whatever price is advertised on their Canadian website with no additional or hidden fees. And they're not even a Canadian company.

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Jlo63
, US
Dec 19, 2018 10:56 pm EST

One more thing. there is not such a thing as customer care at Flight Network, i called several times, it was always closed and there was never a manager available. the regular number [protected], always stated there was nobody available at customer care extension at the time I called!
I asked customer service to have customer care; lef them my number, i was assured i would receive a call.
I am still waiting today [12/19/18] and my initial request was on 12/13/18.

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Jlo63
, US
Dec 19, 2018 10:48 pm EST

This is so true!
I was taken for EXTRA $40.00 totaled $60.00 when before booking it stated the fee was $20.00!

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2:28 pm EDT
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FlightNetwork.com customer service/seat reservation fees

Hi there, i'd like to complaint first about the $35 fees paid at time of reservation without sending the request to the airline (Air Canada never received that request and the agent at the airport showed that to us) and as such obviously this request cannot be honored. We should call that stealing people... I have been a customer of yours sincerely 2012 and I have booked numerous flights and hotels through your company. But I have to say this completely set me back and I am now furious at the answer and the absolute non-professionalism your employee "Poonam Lingwal | Customer Care" expressed on email. At this time, I am requesting to be contacted or to get the contact information from a manager as this need to be addressed! Your customers cannot be treated like garbage! My booking reservation for this trip is 7246355. This might potentially be the last one given the absolute poor customer your employee provided! Loic Rebollo (loic.[protected]@gmail.com)

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7:23 pm EDT
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FlightNetwork.com account help

I have been unable to access my account for over 2 months now. Arun at Flight Network has been unable to resolve the problem at all and will not forward this problem to anyone else who can help me despite numerous requests to do so over the past 9 weeks.

it is absolutely the worst customer service that I have ever experienced in my life, by far!

Do not use Flight Network for anything!

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FlightNetwork.com saudia flight

Me and my husband were sold a flight on FlightNetwork that after purchasing we could not use.
It was a flight we purchased 2 days ago from Manchester UK to Manila Philippines. The flights were due in January 2019. We had a layover in Jeddah, Saudi Arabia. However the layover on the way there was of 22 hours which is forbidden by the law in the country. A layover of over 12 hours requires a visa which the Saudi government don't deliver. They have asked the airline not to sell layover of over 12 hours, however, some travel agencies still offer these flights to be purchased. We quite naively booked it not expecting we would be refused to board the plane. When doing some research online we very quickly realised the mistake of the travel agent and tried to change our flight. The only option they gave us was to cancel our trip and book a different flight. We had spent all our economy in buying these flights so had to cancel the whole trip and lost our money. I accepted the fact we have lost our money but would like to save others making the same mistake (lots of people have had exactly the same problem when you look at forums). I sincerely hope you can be of help.

Kind regards

Barbara Bennett

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FlightNetwork.com almost missed flight due to missing coupon code and did not get the seats I reserved

We have traveled with Flighthub for many years but our last trip was a disaster. We arrived 3 hours before departure and went to print our boarding passes. There was an error in the system and we were told to see one of the woman at the desk. We waited 30 minutes for her to contact the help desk who then told her that she should contact Air Austria directly. When we had booked our tickets we were to fly with Air Austria but our flight was changed to Air Canada. The woman was unable to print our boarding passes since a coupon code was missing in the system. We waited an additional 90 minutes while she phoned, emailed and texted Air Austria. They never responded. We were then told to see another woman who would cancel our plane tickets and reissue new tickets. With less than an hour my husband had to run across the airport to put our suitcases on the conveyor belt. Our suitcases were lost for 3 days. When we finally had our boarding passes with less than 40 minutes we had to push ourselves to the front of the line in customs and explain that there was a problem with our tickets. This was a Friday and hundreds of people were ahead of us in line.
I am a diabetic and I need to eat and drink every 4 hours. Because we had to run to catch our flight I was unable to eat like I had planned at the airport. When we finally boarded the plan we realized that the seats which we had pay an additional $75 each way given to someone else. We had booked our seats in January 2018 to fly June 2018 so that we could reserve our seats early. I showed our etickets to the stewardess and she said that there was nothing she could do and that we should make a complaint when we returned home. People were staring at us on the plane because I was complaining about the seats which were given to someone else. It was very embarrassing. The seat that I reserved on our return trip was also given to someone else. I feel that we should be compensated for our distress that we went through.
flight booking number [protected]

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