The complaint has been investigated and
resolved to the customer's satisfactionResolved Flagstar Bank — overcharging
resolved to the customer's satisfaction
I just got off phone with Flagstar. I had called to inform them that my escrow analysis was incorrect as it had used the wrong insurance amount. I was told that since my insurance was only $135 less and not the $250 less they would do nothing and instead force me to pay and extra 10 - 20$ a month for the next year because they won't do another analysis. This error on their part is 4 months old and they just did the analysis last week but didn't update their info and ran it on bad numbers. I would never get another loan from them and will move this loan as soon as I can.
I should have just short sold it and let them eat the loss on the loan, but I was brought up differently. Terrible customer service avoid at all costs