The complaint has been investigated and
resolved to the customer's satisfactionResolved Fixya.com — invasion of privacy
resolved to the customer's satisfaction
I am reporting this “service” as being potentially destructive. I have a number of warnings from Norton AntiVirus that the IP address of 192.168.0.50which was traced back to FixYa.com has been making attempts to hack into my computer without my authorization ever since I worked with one of their ‘Experts” on 11/30/2010. I made the horrible mistake of allowing their "Expert" to have access to my computer. After enduring a sales pitch for a $300.00 annual service I informed FixYa that I only paid $350.00 for the brand new laptop and saw no sense in spending nearly the same amount for their technical support. The "Expert" then tried to sell me on a $30.00 package, at which time I disconnected the Internet hookup and restarted my computer. Within three days I was warned by Norton AntiVirus that "Norton has stopped an attempt to access your computer, " with one of the risk factors being "high." I traced the IP address given back to FixYa.com. Their "service Experts" have access to a person's computer even after a person disconnects the line, and they make full use of it.
I intend to file formal complaints against this "service” for these illegal and unauthorized attempts to hack into my personal information. I intend to warn people through blogs and possibly even my media contacts about how I sought their help and their company has made repeated attempts to attack my system. All of this information is documented in my Norton Antivirus profile. They will be hearing from me again.
The complaint has been investigated and resolved to the customer's satisfaction.
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