Having problems with Fit Factory?

File a complaint and get it resolved. It’s quick, effective and absolutely free!
Proudly resolving consumer concerns since 2004

Fit Factory reviews first appeared on Complaints Board on Oct 29, 2008. The latest review Trying to charge debit for services not ordered was posted on Aug 12, 2010. The latest complaint RIPOFF - Continued Billing, Uses MTPL Names was resolved on Dec 02, 2009. Fit Factory has an average consumer rating of 4 stars from 53 reviews. Fit Factory has resolved 38 complaints.

Fit Factory Customer Service Contacts

United States

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Fit Factory Customer Service. Initial Fit Factory complaints should be directed to their team directly. You can find contact details for Fit Factory above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Fit Factory. Discuss the issues you have had with Fit Factory and work with their customer service team to find a resolution.

Fit Factory Complaints & Reviews

The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
ACAIASLIM AND FIT FACTORYUNAUTHORIZED CHARGES

ON NOV 3RD I ORDERED THE ACAIA SLIM "FREE" TRIAL @ 4.95 AND THE POWER TEA @ 34.95. THE CHARGES WERE ON MY CREDIT CARD. I JUST RECEIVED MY CREDIT CARD BILL AND THEY HAVE CHARGED MY CREDIT CARD WITH ANOTHER ORDER OF THE ACAIA SLIM @ 79.95 AND FIT FACTORY @ $19.95. I HAVE NOT AUTHORIZED THESE CHARGES TO BE PLACED ON MY CREDIT CARD ACCOUNT. I AM PREPARED TO SEEK LEGAL ACTION FOR THESE FRADULENT CHARGES UNLESS YOU DEDUCT THE CHARGES FROM MY ACCOUNT. I DID NOT AUTHORIZE ANY FURTHER CHARGES FOR THIS PRODUCT AND DO NOT PLAN TO DO SO. I REPEAT, DO NOT MAKE ANY FURTHER CHARGES TO MY ACCOUNT. I AM GOING TO TELL EVERYONE I KNOW ABOUT YOUR SCAM AND I ALSO PLAN TO GET IN TOUCH WITH OPRAH IF SHE IS ENDORSING YOUR PRODUCT. SHAME ON YOU!!! YOU BUNCH OF VULTURES!!! I AM EXPECTING TO HEAR FROM YOU IMMEDIATELY.
JOYCE

Add your opinion

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    acai extrem & fit factorytook my card # and used it w/out my concent!!!!

    Wow! Is all i can say...You know this is a lesson learned! Like the high prices we pay for name brands that are no different then the walmart blue light special brands with a different logo on it ware out the same. We take sponsor names for granted too!...i.e. Me thinking this will be kool to try, hell if oprah, and rachael back it why not give it a try!?! Well silly me they tricked! All i can say is i feel sorry for the rep that has to take my call on monday at these 2 companies!!! I hope people get to read all of these issues before they get tricked like i did. Im glad to see that im not the only one though lol!...good luck and dont give up, Don't let them get you!!! keep strong, peace n love! harmony

    Add your opinion

      By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

      Fit FactoryDid not sign up for this company

      I noticed a charge on my bank account last night for $29.95 for a company called Fit Factory. I found the website and when I requested a password recovery, they sent all the login information that they set up for me!! And to my email! So not only do they have my email info, they have my bank account info and who knows what else! Beware of the Acai Berry sites. Apparently they are giving out our personal info. I ordered the trial of the Acai Berry and received it after a week as it had said. It also said that after the 14 day trial, I would be charged $89.31. They waited over a month to charge that to my account, which by that time I had changed my mind. These sites are all scams. Be very careful!!!

      Add your opinion

        By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

        • Em
          E***M Jan 22, 2009

          I recently ordered a free sample of Acia Berry tablets, as well as a sample of "something Cleanse", I recieved both in about a week. I then did a little resaerch Acia Berry. What I found was that if you dont cancel your subscription in 21 days they bill you 79.95 a month for more product sent to you automatically. It took some time on the phone and I did accomplish that. Then I noticed on my bank statement another charge of 29.95 from www.fit-fac.com. I called the number that was listed by the charge on my bank statement. I was told that when I ordered the Acia Barry I was automatically enrolled in Fit-Factory @ 29.95 a month! I was told that because I didn't call in the 21 day period that there was nothing they could do. After about 5 minutes of enlitenment from me they decided to refund my money and cancel my membership. BUYER BEWARE!!! VERY DESEPTIVE COMPANY!!!

          0 Votes

        FIT FACTORY 80066084unauthorized charges

        I ordered a free sample of Acai Berry online and have not received the product yet. All I have is an unauthorized charge of $29.95 from this FIT FACTORY company on my bank statement. What is this and who authorized it. I want this charge refunded to my bank account immediately. This is theft!!!

        Add your opinion

          By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

          Fit Factoryunauthorized charge to my credit card

          I received an unauthorized charge to my credit card from the Fit Factory and have tried to contact them with no luck. The numbers for calling them are both disconnected.
          This was "supposedly" something that came with the free sample of Acai berry that I ordered (and I might add have since cancelled the auto-ship of this product)

          Add your opinion

            By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

            • Ad
              AdvocateForSmarterConsumers Dec 04, 2008

              Buying samples/free trials off the internet or television is the worst thing you could ever do. Companies like Wu-Yi Tea, Fit Factory, Acai Berry, Natural Cures, Online Health, etc, etc will all give you the same story "free-trial with a 14-day cancellation period" Problem is, most of the time you won't receive your "free" trial until AFTER the 14-day period has expired, which means you're automatically renewed for their monthly fee. Also these companies will sign you up for 1, 2 sometimes 3 more sites/products without telling you. Unfortunately, this information IS available on the merchant's website, usually buried in the fine print somewhere. Because of this, it is 100% legal for them to charge your account every single month under a variety of different merchant names. Charges that come associated with free trials are pricelimbo.com, web access, membership fees (usually with Wu-Yi Tea) and a variety of others. If you've paid for this with your credit card, you can dispute the transactions with your bank. The only thing is, you HAVE TO CANCEL with ALL the companies in order to be successful with your dispute. If you don't have phone numbers for the companies, your bank should be able to provide you with some. Otherwise, send emails, find a mailing address and send a registered letter, anything and everything you can think of. And keep copies of everything you do/send. Also, if these companies are still sending you any merchandise (the original company you ordered the sample from), you HAVE to send it back through registered mail so you can have a tracking number and postal receipt - otherwise, the company will simply claim they never received it, and you won't have any proof that it was sent. The worst part of these scams is what they're doing is completely legal (charging without your knowledge, charging under different company names, adding on additional services, etc, etc) so protect yourself. Bottom line: don't EVER order a "free" sample unless you're willing to put a lot of effort into canceling it. If something actually works, it'll be available in stores soon enough.

              0 Votes
            • Ju
              Juli Dec 02, 2008
              This comment was posted by
              a verified customer
              Verified customer

              same thing happened too me. I got ahold of them @[protected]. The CSR reluctently(sp) gave me a refund and confimation number. Hope this helps. These websites are sure a living hell. Hopfully it is like a nightmare and will end soon. good luck!!

              0 Votes

            We are here to help

            • 16 years' experience in successful complaint resolution
            • Each complaint is handled individually by highly qualified experts
            • Honest and unbiased reviews
            • Last but not least, all our services are absolutely free

            Fit FactorySneaky added costs to &Free Trial& Acai-aSlim product.

            Charges added to my credit card after ordering "Free Trial" of Acai-aSlim. (Another rip off! READ ALL THE TERM AND CONDITIONS!!!)
            Both products have the automatic charges in the "Terms" heading. I got scammed because I am used to purchasing online from reputable retailers.
            I learned my lesson. I just hope there are not any more charges added to my account. BUYER BEWARE!
            And I thought porn sites were the biggest sleaze-balls on the web!

            I was linked to Acai-aSlim's website from Yahoo news., BTW.

            Add your opinion

              By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

              • Fr
                France Menard Jan 04, 2009

                I agreed with the terms to receive FREE Acai slim and Bromolite (just paying the S/H fees), I received the products and also received Cancellation number as I called to cancel the products (both).
                BUT I just check my Credit Card Bill and I was charged TWICE on the same day ($25.60 Cdn) for a product I NEVER even HEARD of. I also made a complaint to my credit card company as a FRAUD.

                I want to get reimbursed, where do I start?
                Worst, how do we know if there is no other charges from different company that will show up later??? OH, I never do these kind of things and I should have kept going, Darn...
                Lesson learn but I now have to pay for it.

                0 Votes
              • Ha
                Hamish Macmillan Nov 27, 2008
                This comment was posted by
                a verified customer
                Verified customer

                Like many others on the Fit Factory complaint list, our experience began in early November by us ordering 2 samples which resulted in 2 shipping charges of $5.29, which we expected, followed by 2 product charges of $37.36 which we didn't foresee, one including the AcaiaSlim product name. We called one of the phone numbers (all 4 charges had a different phone number) and cancelling our orders and account. We shipped back the goods we'd not ordered and they did reimburse the 2 x $37.36 charges.
                However, we just had two charges added to our card on Monday 24/11 from www.fit-fac.com for $19.95 each and we've ordered nothing from them. I've tried calling the phone number associated with those charges, but it is constantly busy.
                So now we're having to cancel the card that those charges have been made on and have them marked as fraudulent.

                0 Votes

              Fit FactoryConfusion with our company

              I've noticed an enormous amount of complaints on several sites for this company, www.fitfactory.com. We didn't know that this issue was so extensive... Just wanted to post this so folks don't confuse our company, THE Fit Factory, with www.fitfactory.com.

              Hello, my name is Kimberly DiPirro, wife of Austen DiPirro, and owner of "THE Fit Factory". For the past few months we have dealt with this dilemma. There is an on-line company called, "Fit Factory". We have received countless phone calls from people who have received charges to their credit/debit cards. These people are confused and think our company, THE Fit Factory, is responsible for these transactions... Our company has three locations in the Central Valley of California. We solely do retail sales from our stores- we don't currently do on-line sales or do sales over the phone. When a customer makes a purchase with our company, they've had to visit one of our three locations.

              When the phone calls and complaints started to come in, I noticed that these folks were typically out of state and all were concerned about charges in the same dollar amount. I did research on-line and found the company www.fitfactory.com . I contacted the toll-free number for their billing department, [protected], and spoke to a customer service representative. The woman confirmed that they charge a monthly fee for their on-line program. Apparently when you buy one of their products for fat-loss, you have a trial period to cancel your membership. If you do not cancel your membership, then you are locked in to their program and charged monthly.

              To date, we have spoken to over 100 people in regards to these credit card charges. This has become very frustrating and time consuming. We are a small mom and pop business. We have a GREAT rapport with all of our customers and are very liked in our communities. We've NEVER had a complaint about how we run our business. We're honest, fair, and just. We take pride in the service we provide to each and every one of our loyal customers.

              We have contacted www.fitfactory.com several times in regards to this issue. A Manager with the company, by the name of Braden, is currently trying to come up with a solution. He stated information regarding the trial period and membership program is located on their web-site. I told him that it can't just be a coincidence that this many of their customers could be confused about their membership program when purchasing their product... They need to modify their web-site to better explain to their customers their terms and conditions.

              Please, for any further complaints in regards to these charges, contact www.fitfactory.com at [protected].

              If you would like to contact me for additional information, please e-mail me at [protected]@yahoo.com.

              Thank you for reading,
              Kimberly DiPirro
              The Fit Factory

              Add your opinion

                By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                • Ka
                  Kaitlin Nov 19, 2008
                  This comment was posted by
                  a verified customer
                  Verified customer

                  thank you so much, ive been trying to find a number for them. This really helped!

                  0 Votes

                Fit Factory/Fastmelts FCMAcai Berry Trial

                I ordered the Acai Berry trial for 3.95 which was charged to my cc, then I noticed a charge of 29.95 by fit factory that I did not authorize, I received the trial in the mail today and the paper inside said my cc would be charged 89.31 every month for this Acai Berry product, I called my bank and cancelled my cc.
                What a rip off and a scam this is, I am going to also report them to the BBB.

                Add your opinion

                  By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                  • To
                    toejami Jan 27, 2009

                    Absolutely a total scam> I called within time frame and cancelled, or so I thought. Until I called again to find out where credit was and come to find out, conveniently the person I spoke with doesnt exist. Refuses to put me through to supervisor, wont give address to where this "3rd party center" is located. Nothing. Sent complaint to BBB but am also calling or emailing the FDA, just to get investigation started then maybe they will pay attention.

                    0 Votes
                  • Je
                    jennifer Dec 02, 2008
                    This comment was posted by
                    a verified customer
                    Verified customer

                    what a flippin' scam!!! how did anybody solve this? can't stop the charges to my credit card and it is not a solution to cancel as they can still keep billing.

                    0 Votes
                  • Ge
                    gemcquaid1 Nov 30, 2008

                    Same thing has happened to me.

                    0 Votes
                  • Do
                    Donna Nov 18, 2008
                    This comment was posted by
                    a verified customer
                    Verified customer

                    I too requested a free trial of acai berry and was charged $3.95 for shipping, which I agreed to. Then the nightmare began. I then received a charge for 29.95 for Fit Factory and now I've received a 90.02 charge for HEALTHIERFORME. I have not received any product and it's 2 weeks later. I have called the number for the acai berry and now for the Healthierforme and I get the same man's voice saying "due to high call volumes they've extended their hour from 6 a.m. to 9 p.m. and the best time to call is between 6 p.m. and 9 p.m. My guess is that there is noone to take these calls. What a waste of my time and energy. Wouldn't you think the slime that does this sort of thing could put their energy into earning their own money. I'm so mad. I'm going to the bank and then the attorney general.

                    0 Votes
                  • Su
                    Sunny Williams Nov 15, 2008
                    This comment was posted by
                    a verified customer
                    Verified customer

                    I requested the free trial and haven't even received the item to even try it and have already been charged the full $89.31. I haven't even gotten the product for the so called free trial and they are already charging me the full price?! SCAM. If it sounds too good to be true, then it is!

                    0 Votes

                  Fit Factoryfraud!

                  I tried the "free" trial also for just the 3, 95. and then i see that not even three days later i was charged for the 29.95 from fit factory(whom i have NEVER heard of). when i called the number [protected] number it is no longer in service. i have called my bank and told them that i have no clue what they are and i am 100% certain that i didnt sign up for it. and then to top it off not even 5 days after i get my free trial i was charged 89.31 for my "plan" that i agreed too. What else should i do?

                  Add your opinion

                    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                    • De
                      dee500 Jan 01, 2010

                      the sooner individuals learn to never give credit/debit card info on the net the better . . . a gift card with a minimal amount on it is the best option whenever you order anything on the net, that way the scammer's can't tap into your financial resources . . . i know from personal experience unfortuantely.

                      1 Votes
                    • Fi
                      fitfactoryaretheives Oct 07, 2009

                      I was scammed by fit factory too. the best part was, this "company" is so scummy, that they listed a false number on the bank charge. I wound up leaving messages at a chiropractor's office in California. She was kind enough to call me back because "she had recieved hundreds of complaints" from other American's who had money stolen by Fit Factory. The eventually reversed the charges, after numerious calls and legal threats. their address is 305 West Broadway, Suite 114, NY, NY 10013. If any of you are nearby, you should ambush them with a camera and record this illegal behavior. They are criminals.

                      0 Votes
                    • Jw
                      JWCSeattle Oct 03, 2009

                      Same thing happened to me! I just called and cancelled and they gave me a confirmation # for my refund for the months that i was charged. We'll see if the refund comes through.

                      This is a major scam and they are playing on peoples desire to lose weight. As if it's not bad enough carrying around a few extra pounds, these people are taking advantage of our insecurities.

                      Shame on them!

                      0 Votes
                    • Pi
                      P I Jul 22, 2009

                      I am also one of the latest victims of this scam. I just got off the phone with Amy from Fit Factory and was given a confirmation # to get my refunds. I also have never heard of Fit Factory nor any of the other companies 4 in all that have been charging $29.95 since FEB. I inquired about the names of these different companies and was told they change the names when they change banks. RED FLAG RED FLAG!!! Be careful out there. This all started from ordering a free (ha!
                      ha!!) trial of Acai Berry

                      Pam L

                      0 Votes
                    • Be
                      Bev Mar 31, 2009

                      Here is the latest possible scam attempt from the online Fit Factory. I emal below from
                      CS Support Center ([email protected] stating that I my refund
                      request had been processed. I never heard of these people and never ordered anything.
                      When I called the number to find out what this was they tried to get me to give them
                      my full name, address, phone number and credit card number in order to locate my
                      records. I refused and told them I had a confirmation number to find it with. She said
                      she could not find it with that and need all my other information to find it. Let me
                      clarify that she did not ask for all of my info at one time. She started with my name an
                      phone number but couldn't find it so she asked for my credit card number but I would
                      give it so she asked for my address but I would not give it. I told her I was very causious
                      with this information because I have already had my identity stolen once. I ask why
                      she can't find it with my confirmation number and told her it sounded like another case
                      of identity theft we misteriously got disconnected. That's when I googled them and
                      found all these complaints.

                      Date: Tue, 31 Mar 2009 02:37:05 -0600 [04:37AM EDT]
                      From: CS Support Center <[email protected]>
                      To: [email protected]
                      Subject: Fit Factory Refund Request Confirmation


                      Fit FactoryTM Product Refund Confirmation
                      --------------------------------------------------------------------------------
                      Date: Tuesday, March 31, 2009

                      Dear B...,
                      Our records show that you have requested a refund for your
                      purchase of Fit FactoryTM.

                      Your request for a refund on Mar 31, 2009 of 1 charge(s)
                      has been approved and is being processed.

                      Please allow 3-5 business days for the transaction to complete.

                      Please make note of this confirmation number for your records:
                      Refund Confirmation #[protected]

                      We strive to provide the very best in consumer support. We work
                      hard to ensure delivery of the features and functions that our
                      clients need, and we strive to provide the best in customer satisfaction.
                      We thank you for trying our services, and are happy to have had
                      you as a customer!

                      If you have any questions or comments regarding the contents
                      of this email, please contact our customer service department
                      24 hours a day, 7 days a week at [protected].

                      Note: Refunds are given in the same form of payment originally used for purchase.
                      If you paid by credit card, your credit card account will be credited immediately
                      after your refund request has been accepted. However, depending on your credit card
                      company's process, credits may not appear until 4 to 6 weeks later.

                      0 Votes
                    • Ju
                      judy laRosa Mar 23, 2009

                      I have experienced the same crap from this miserable company. I spoke with customer service in the Philippines, go figure that. When I tried to call before I waited on the phone for over an hour and still could not get through because of the high volume of calls they were receiving. The # I used was1800-957-698I. I was charged79'95 x2. then another 29.95 x 2 my credit card co is investigating it I have not received anything except the acaiberry which I paid 3.95. The rest, they took it upon themselves to charge my account.

                      0 Votes
                    • I was able to FINALLY get through with this number [protected]. The lady gave me a confirmation number of my refunds and cancellation of my account entirely! We'll see if the payments really stop being taken out of my account and if they follow through. I reallyhope so!! This company is a FRAUD!!!

                      0 Votes
                    • Je
                      jenni p Feb 13, 2009

                      what a mess this has turned out to be. i didn't even know of a fit factory until i was charged 29.95 for it. they also said it was in the term from the acai.i don't remember seeing anything i got my free trail for 1.95 and canceled before the 14 days by email and phone got a tracking #for it saw thay got it back and what do they do thay take 39.95 out of my acct i did get it back 4 days later, but six days later this fit factory took out 29.95 and it put me into overdraft.i have made 2 complaints with the florida bbb about fit factory and 2 about acai.my bank faxed my info showing that i was fine until this happen
                      and i am trying to get the33.00 for nfs.got a very rude person who thought she was all that, she told me that the terms were right there when the acai was ordered and i said i did not see any such thing.she said they had refunded my 29.95 already but has not showed up yet at my bank, she than said it was my banks fault that they hold it until they are ready to put it back in LIES ALL LIES thats all these people know how to do.she said it would be 3-5 days until she would get my fax from the bank and she would not say if they would even refund the nfs charges like a dope i used my debit card where there is no protection like on a cc.please keep turning them into the bbb and contact the att general lets get this type of business shut down now
                      they are nothing but a ripoff.living on ssi it's hard enough but when you take money that you dont have it's even harder.i got a address in new york city 305 w broadway 114 ny, ny 10013 if this helps anyone.

                      0 Votes
                    • Fe
                      Fey Feb 11, 2009

                      I ordered the "free" trial of Nature's Berry Acai and got signed up for not only a continuing shipment of the berries but Fit Factory and Cost Smashers. I got the first email from Fit Factory within minutes of ordering the berries so I called them right away at [protected] to cancel. I was polite but firm, letting the rep know that I was not interested in these products or services on a continuing basis. I got the standard "but you signed up for these when you ordered the "free" product.' Once I mentioned fraud and reporting to the Attorney General's office I got 3 cancelation numbers, one each for the Nature's Berry Acai free trial, Fit Factory and Cost Smashers within minutes.

                      I urge everyone to act immediately when you first see these charges or when you get the first welcome email from one of these companies. There is absolutely no reason anyone should lose any money to these con artists.

                      Also, please folks DO NOT ever use your bank card when ordering online. Alway use your credit card as it affords you much better protection in these instances.

                      0 Votes
                    • Ps
                      psychomama Feb 06, 2009

                      I also was charged by this "company" they have taken $19.95 out of my account 4 times and overdrafted my account 3 times because of it! I am on a fixed income because my husband is overseas and cannot afford this. I have disputed this issue with my bank and its being taken care of now. Thank God...

                      0 Votes
                    • Ra
                      Ray Feb 06, 2009

                      This whole thing is a scam. My wife paid $4.95 for the Acai Pure Trial offer from Central Coast nutraceuticals, Inc for a 14 day trial. The product didn't arrive until about 26 days later. The trial policy states that you have 14 days to try the product from the date that you receive it. However, their return policy states that you must return unopened units within 30 days from original purchase date. Even then you are subject to a 15% restocking fee. Returns can only be made with an RMA number after contacting Customer Care which is very difficult to do.
                      This being said, my wife called the company and cancelled everything and sent the product back with 7 days of receiving it. She received the cancellation confirmation on 1/2/2009. But this did not stop the company from continuing to charge her credit card on 1/17/2009 for $39.95.
                      It doesn't end there. Unknown to her at the time she was signed up for a "companion product" called Fit Factory. This is a membership to a fitness website costing $29.95 per month. $360 per year for this dubious website is beyond ridiculous. We immediately contacted this company who reluctantly agreed to cancel the membership and credit our account.
                      I strongly suspect common ownership of these companies. Their entire modus operandi is to entice you to trying a product and then bomb you with recurring monthly charges on your credit under more than one company name to the sum of $80.00.
                      AVOID THIS TRAP AT ALL COST

                      0 Votes
                    • Ae
                      AEVP Jan 29, 2009

                      If you have been charged 89.31 it will show up on your account as IP-RB Purelife. I could not find information about this company anywhere. I called my credit card company and got their number from the credit card company.
                      The number you need to call is [protected]. Demand to be refunded and get a confirmation number. Hopefully That will allow you to get your money back.
                      Thanks

                      0 Votes
                    • Ma
                      Mambo Jan 21, 2009

                      Well, I wish I hav read the blog before I fell for this scam. I didn't even get the product. They deducted the $5.95 payment for the trial Acai berry, and they will be taking the $89.31 out tomorrow. I called but to no avail. They refuse to give me my money back. I can't understand why no one can stop them. I will never order on line again!!! I was able (supposedly) to cancel my account (s) with them. I won't know until they try to take out more money. I feel like such a dupe!!

                      0 Votes
                    • Jo
                      John C Jan 21, 2009

                      Central Coast Nutraceuticals Inc. is the parent company to this scam. They are based in Arizona at


                      2375 E Camelback Rd
                      Phoenix, AZ 85016

                      [protected]‎

                      The Arizona Attorney General currently has a pending lawsuit against them and I urge everyone that has been scammed by this dishonest company to log on to http://www.azag.gov/ and file a online complaint with the Attorney General.

                      I personally can't wait to see these scamers taken out of buisness by this law suit and look forward to seeing them have to pay. The Attorney General is requiring them to pay $10k per transaction in reimbursement.

                      0 Votes
                    • Ja
                      jamesAZ Jan 12, 2009

                      I also fell victim to the "free" automatic trial for the FitFactory.com website. I ordered a free trial of Bromalite, and it didn't mention anything about the FitFactory membership until after I had already given them my credit card # and the transaction had been completed. I would say that his highly illegal, because they can't just automatically sign you up for something without disclosing it before payment is made. I even went back to the site and went through another order (with fake info) to see if there was any mention of it that I might have missed, and there is NOTHING about it until after you pay. And I was suppoed to get an email with my membership info which I would need to cancel the membership, but I never received anything. I couldn't even remember the name of the site because I had already closed out my order confirmation page, assuming I would get an email with all of the necessary information, and I'm sure that's all part of the scam. They probably don't send you an email on purpose so if you closed your order confirmation page or didn't notice the part about the Fit Factory membership, then you will just automatically get billed for it after 15 days.

                      But, I did some research online and I was able to find the name of the website again, and I found a customer service number which I was able to call and cancel my membership before I was charged anything. I just called them right now at 11:01pm PST on a Sunday night, even though their hours say M-F 9am-9pm EST, and I got through immediately to a customer service rep. He first offerered to give me a "demonstration of the power of their website, at no additional cost", but I cut his sales pitch short and told him that I just wanted to cancel because I had been unknowingly signed up for the site and I was not interested in it at all. I did this all very politely, but at the same time very sternly so he realized that there was no potential sale to be had, and he cancelled my account within 2 minutes of the start of the conversation. I got a confirmation number from him, and he assured me that my card will no be charged at all. After reading some of the horror stories on this site, I think I might still cancel my card with my bank just to avoid any possible hassles in the future.

                      So just call [protected] any time to cancel your Fit Factory account. You don't even need your membership number or password, all you need to give them is your name and address and they can pull up your account. And just be polite about it and tell them you were duped into the subscription and you have no interest in it, and they will cancel it for you.

                      0 Votes
                    • Mo
                      mo2355 Dec 19, 2008

                      I can't believe this!! It happened to me and now its becoming an ordeal to deal with my bank to reverse the transaction. This companies need to be shut down. I will make sure to use my marketing skills and blast this company for what they are...Krooks! This needs to be brought to attention. The reason I feel they get away with it, is because the time it takes to get your money back is a long process. I feel these companies hope you find it to tiring to deal with for the amount of money that they take from you. And when has it been okay to share your personal information with other non-affiliated companies. I'm call the BBB.

                      Your Truly,
                      Very frustrated women

                      1 Votes
                    • Er
                      Erin Dec 04, 2008
                      This comment was posted by
                      a verified customer
                      Verified customer

                      I was able to get through to the [protected] number, however, I was on hold for a long time and I had to keep redialing the number over and over again about 5 times before I could even get to that point. There was also another number given to me, [protected]. I ended up speaking to 3 different people before I finally was able to talk with someone that refunded my money to me!! I received the payment in my account approximately 3 business days later! I also received 2 email confirmations about the refund and that I will not be charged again in the future by the company and my account was closed.
                      It took me about an hour altogether to resolve the issue..
                      I wish you all luck!!! Just stay strong and let them know they have done you wrong like I did and they will make it right!!

                      0 Votes
                    • Cs
                      C. Sampson Dec 03, 2008
                      This comment was posted by
                      a verified customer
                      Verified customer

                      I live in the Eastern time zone and have been calling around 9 p.m. our time. I have not tried since last Monday, but I have gotten through on the [protected] number every time. The last time I was on hold about 15 minutes but someone did pick up. I don't have any different numbers that you can try, but I will keep looking. I am still waiting on my $89 refund, so I am not finished with this mess yet either. Keep trying those numbers and don't give up! If I find some different numbers I will post them. Good luck.

                      0 Votes
                    • Da
                      David Dec 03, 2008
                      This comment was posted by
                      a verified customer
                      Verified customer

                      I called the Fit Factory # and got through. They were'nt able to bring up my info, and told me I needed to cancel with Extreme Acai Berry first, b4 I cancel with them. Luckily, I havn't gotten charged by Fit Factory yet.

                      0 Votes
                    • Da
                      David Dec 03, 2008
                      This comment was posted by
                      a verified customer
                      Verified customer

                      I tried the same offer, and I CANNOT get through on any of the 4 #'s I have. [protected](this # I got placing the order), [protected](this # I got from my bank after the $3.95 was taken out of my accnt.), [protected] (this # I got after the $89.31 was taken out of my account) or [protected](got this # reading the privacy policy off of www.extremeacaiberry.com ). All #'s have the same dubious "we are experiencing an unusaually high volume of calls" message, before I am automatically hung up on. It seems to me like they must use different #'s each week to throw off people. I've read that some of you have gotten through, I've called each # 20 times and I get that same message, b4 it hangs up. If anyone has a good # that is answered by someone live, or is able to get through, PLEASE POST IT.

                      0 Votes
                    • St
                      stacey Dec 02, 2008
                      This comment was posted by
                      a verified customer
                      Verified customer

                      i wish i had looked up this company before i decided to try there free trial. then again they don't tell you that FIT FACTORY is going to charge you anything. I decided to try the acaiberry product so i did the 3.95 trial period( which i never recieved). about a month later i was reviewing my bank statments and realized i was charged 2.98, 89.31 and 29.95 i called and got the 29.95 refunded thanks to this website and i'm now in the process of trying to get refunded on the remaining money. Call your bank CANCEL your card and let your bank know that you didn't purchase anything and that you didn't get your product.

                      0 Votes
                    • Sk
                      Skoal Nov 30, 2008
                      This comment was posted by
                      a verified customer
                      Verified customer

                      11-30-08, 3:00 P.M. Central Time. I just got off an e-mail talk with tiffany.diet coach with Fit-Factory.com She said to call [protected] for my concerns. She also told me thier business address was located at 2620 South Maryland Parkway, #969, Las Vegas, Nevada 89109. I doubt that this is their address, but I am going to try & check it out! It's sad that right now I am not concerned about the $120.00 I have lost to this scam, but to stop them from scamming anyone else! If I could put someone behind bars, it would be worth my $120.00 loss. If you have any info let me know. We need to keep the comments going so that we can shut these people down! Thanks.

                      0 Votes
                    • Cs
                      C. Sampson Nov 26, 2008
                      This comment was posted by
                      a verified customer
                      Verified customer

                      I just received my Price Limbo refund today! I did call (the number above) Monday, for the 4th time since this whole thing began. I had been told that I would get a refund a week and a half earlier. Monday, they told me I should receive my refund in 3-5 days. Surprise, surprise, it only took 2! The $89. refund for the pills is to take 10-14 days. We will see. They verified they got the pills back (which I paid .70 to have delivery confirmation so they couldn't say they didn't receive them!) I was on hold for 20 minutes but, to me, it was worth it to be persistent in getting my money back! Document everything so they can't back out of what they say!

                      0 Votes
                    • Je
                      JESSICA Nov 25, 2008
                      This comment was posted by
                      a verified customer
                      Verified customer

                      WELL AS PROMISED I AM BACK TO ANNOUNCE THAT TO MY AMAZEMENT FIT FACTORY HAS CREDITED BACK TO ME THE 29.95 LIKE C.SAMPSON'S ADVICE IF YOU GET SCAMMED GO FIRST TO YOUR BANK AND CANCEL OUT YOUR CARD, FILE A DISPUTE AND THEN CALL THE NUMBER ME AND C.SAMPSON CALLED [protected] GOOD LUCK!!!

                      0 Votes
                    • Sk
                      Skoal Nov 22, 2008
                      This comment was posted by
                      a verified customer
                      Verified customer

                      I too feel like I have been scammed. I never read the terms, just check the accept button. I am through ordering on-line. It is sad that people have nothing to do but throw scams & viruses at innocent people. I wish our country could throw them all in jail & throw away the key. Anyway, I did not read the terms of the acai berry offer. I X'd out of the offer for $3.95 & they said they would let me have it for a $1.00. Like a dummy I took the bait & gave them my debit card number. I did receive the $1.00 charge, then a $29.95 & $89.31 charge. I thought someone had gotten my debit card number & was charging things. I read some of the comments here & found all the charges are orginating from the $1.00 acai berry offer I took. I have to say that I did receive my trial bottle of acai berry where some of you are saying that you didn't even receive your trial bottle. I am now in the process of trying to get my $29.95 & $89.31 back & being done with ordering on-line. Thanks to all of you that have posted comments because I think your comments will help all of us to get our money back & hopefully shut these people down. People like this not only hurt the innocent victims but also hurt the honest business people that sell on-line. Thanks again.

                      1 Votes
                    • Cs
                      C. Sampson Nov 19, 2008
                      This comment was posted by
                      a verified customer
                      Verified customer

                      I was reading other complaints and there is another company called THE Fit Factory. It has nothing to do with what we are going through. They are also based in Florida. I am not sure what company to put in to complain as nothing came up for Fit Factory, Healthier for me (which is where I got my acai berry from) or Price Limbo in Florida. If anyone has a name of a company that actually comes up, let me know and I will gladly file a complaint! This is ridiculous how many people they are scamming! Something needs to be done!

                      0 Votes
                    • Bf
                      B. Fagan Nov 19, 2008
                      This comment was posted by
                      a verified customer
                      Verified customer

                      report this to the florida better business bureau. You can do it on line and it takes about 5 minutes. If enough of us take the time, it may help others from having the same problem.

                      http://www.seflorida.bbb.org/ComplaintInformation.aspx

                      1 Votes
                    • Ki
                      Kiona Nov 18, 2008
                      This comment was posted by
                      a verified customer
                      Verified customer

                      I have been scammed too! I ordered this product on October 19th and I recieved it on November 15th!! 14 day trial my ###... i didn't even get to try it and all these charges popped up on my credit card. Ridiculous!! I'm so disturbed. I followed everything with canceling the price limbo and i got my charges reversed with fit factory and a reversed charge because this is horrible... right now as i type i am on hold for acai berry for the second time. I actually got in touch with someone the first time but then he disconnected. He probably hung up on purpose!! I really cant believe this ###!!

                      0 Votes
                    • An
                      Annoyed in Colorado Nov 18, 2008

                      Thanks everyone for posting! Without the posts, I don't think I would've acted as quickly.

                      I feel for everyone here! I ordered last Thursday and felt something was wrong since I didn't receive an e-mail confirmation for my free product. I did however receive an e-mail for fitfactory saying that thanks for joining, which I didn't even know I had. Friday morning I went through the hell of calling & live chat for more than 3 hours to get everything canceled. You know it's a bad sign when their hold music is speed metal! I was able to cancel but seeing all of the reviews I decided the best thing was to block my card and get a new one issued. I reported it as fraud to my cc company and they sent the two charges for shipping to the fraud dept and said I wouldn't have to pay. In fact, they called that my husband that morning and gave a fraud alert warning so I think the credit card companies are catching on to this scam! When I was mentioning all of the affiliates to my credit card company to make certain I didn't get any more charges (GCI/Crush LLC., fit factory, total cleanse, acai slim, hoodiastar, dri.net, cleanse v, and pricelimbo), they knew right off that pricelimbo was a fraudulent company! I found all of these affiliates off of other posts and was determined to stop them from charging me!

                      I did however receive my acai berry yesterday and promptly put "Return to Sender" and dumped in back in USPS. Who knows whether it really is what they say it is. With their reputation, you can't even give them a chance to be honest! Also, the blog that I found that I ordered from, is nearly identical to another girls with a different name and has same paragraphs about weight loss. Which just adds to the "I've just been duped" feeling! Good luck!

                      0 Votes
                    • Pa
                      Paul M Nov 18, 2008
                      This comment was posted by
                      a verified customer
                      Verified customer

                      Same thing happened here.
                      Just listen to the others on how Fit Factory charges and hopes to cut and run.
                      Back to back charges trying to run my bank account out before I caught it.
                      Report "Fit Factory" to your bank Pronto!

                      0 Votes
                    • Bf
                      B. Fagan Nov 18, 2008
                      This comment was posted by
                      a verified customer
                      Verified customer

                      I am also embarrassed to say I was scammed. I had even printed out the paperwork and reviewed it to make sure nothing else was involved in the "free Trial". I did not do a good job at reading. It is in small print at the bottom of the page that you agree to Pricelimbo and Fit Factory. I had only read the top part of the small print on how to cancel if I wanted to. I spent 30 minutes on hold last night to get the Acai Berry and Price limbo canceled and my goal for today is to get the Fit Factory canceled and my refund of $29.95. It was a valuable lesson that nothing in life is for free and corporate America is as bad as everyone thinks!

                      0 Votes
                    • Cs
                      C. Sampson Nov 17, 2008
                      This comment was posted by
                      a verified customer
                      Verified customer

                      I am so glad you got through, Jessica! My advice to anyone being scammed, go to your bank first, cancel the card, then call the company and DEMAND your money back! I was not rude but didn't give in until they gave me a confirmation #. I did get my $29.95 back but am waiting on the $89.31 and $8.51 from Price Limbo. I am also going to my bank tomorrow and continue the dispute!

                      0 Votes
                    • Je
                      JESSICA Nov 17, 2008
                      This comment was posted by
                      a verified customer
                      Verified customer

                      WELL I GOT THRU TO THE NUMBER THAT WAS PROVIDED TO ME THNX TO C.SAMPSON!!! I CALLED THE ACIA BERRY CO. AND BASICALLY GAVE THEM A PIECE OF MY MIND THEY ASKED ME IF I READ THE DISCLOSURES AND THAT FIT FACTORY WAS AFFILIATED WITH THEM AND THAT IT WAS A CONTRACT THAT I HAD "AGREED TO." I TOLD THEM I READ THE WHOLE INTRODUCTORY OF THIS ACAI BERRY AND THAT NO WHERE IN THE WHOLE OUT LINE DID IT SAY "CONTRACT" "FIT FACTORY" OR ADDITIONAL CHARGES OF 29.95 THEN THEY SAID THE MONEY WAS GOING TO BE PUT BACK IN TO MY ACCOUNT. THE REPRESENTATIVE ALSO GAVE ME SOME NUMBER OF CONFIRMATION AND THEY ALSO INFORMED ME THAT I SHOULD CONTACT MY BANK TO LET THEM KNOW MY $29.95 WAS GOING TO BE PUT BACK INTO MY ACCOUNT. I THEN CALLED MY BANK AND THEY TOLD ME THE ACAI BERRY CO WAS JUST GOING TO GIVE ME THE RUN AROUND AND TO CONTINUE IN DISPUTING THE CLAIM. WHICH I INTEND TO DO SINCE THE ACAI BERRY CO IS THE ONES WHO ARE AT FAULT.!! SO WE WILL SEE WHAT HAPPENS I WILL POST ANOTHER STATEMENT WITH THE RESULTS. GOOD LUCK TO EVERYONE WHO HAS GOTTEN BURNED BY THIS COMPANY AND ALL ITS AFFILIATERS

                      0 Votes
                    • Cs
                      C. Sampson Nov 16, 2008
                      This comment was posted by
                      a verified customer
                      Verified customer

                      I got this number off of my bank statement (since there was not aworking one on the site!),
                      [protected]. I have gotten through to talk to them all 3 times. Good luck

                      0 Votes
                    • Je
                      JESSICA Nov 15, 2008
                      This comment was posted by
                      a verified customer
                      Verified customer

                      THIS ALSO HAPPENED TO ME AND I AM FURIOUS!! NEVER AGAIN WILL I EVER ODER ANYTHING ON LINE. I TO ORDERED THE ACAI BERRY FREE TRIAL FOR $3.95 THE MONEY WAS TAKEN FROM MY ACCOUNT AND YET NO PILLS. THEN ABOUT THREE DAYS LATER I HAD A TRANSACTION ON MY ACCOUNT FOR $29.95 I CALLED MY BANK CANCELED OUT MY CARD AND AM DISPUTING THE CLAIM. I HAVE ALSO TRIED CALLING THIS (FIT FACTORY) AND LIKE EVERYONE ELSES CLAIMS IT IS THE WRONG NUMBER. THESE PEOPLE NEED TO BE STOPPED! THIS ACAI BERRY THING IS NOTHING BUT A SCAM AND EVERYONE NEEDS TO BE AWARE OF IT.

                      0 Votes
                    • Cs
                      C. Sampson Nov 15, 2008
                      This comment was posted by
                      a verified customer
                      Verified customer

                      I posted a few days ago about the same situation. I actually received my $29.95 refund for Fit Factory (since it had been over two weeks and I still had not received my free trial). I then noticed a $2.68 Foreign Transaction Fee on my account, which I went to my bank about. I was issued a new debit card and was told that the $2.68 was charged because the transaction was from out of the country for the $89.31 (month supply of pills). I got the pills yesterday and the return address was from Florida! So, I am disputing that. I then went to the website I ordered the free trial from and printed the terms and cond. I called the company back. The two other times I called they argued with me about what I ordered and what was in the terms. When I said I had the terms in front of me and there was nothing in there about Price Limbo and the actual price quoted was $44.00, not $89. The person immediately said to send the pills back, call them with a transaction #, and I would get a refund. I am also supposed to be getting a Price Limbo refund. I sent the pills back, and got delivery confirmation so they cannot tell me they never received them! My bank also told me they would dispute these charges for me. SO, hopefully, this nightmare will be over soon! Make sure you cancel your card. My guess is they will continue taking money out for "something". I had 4 transactions come out that I never authorized.

                      0 Votes
                    • Ch
                      Cheri Mckeown Nov 14, 2008
                      This comment was posted by
                      a verified customer
                      Verified customer

                      My husband also was wrongfully charged by these companies
                      1. extreme acai berry
                      2. fit factor
                      3. price limbo
                      they say that they are all affiliate companies but i'm certain that they are all the same company.
                      this is what i did to correct the situation
                      1. called acai berry and had them cancel any further charges (they said that they would not refund my $3.95 though).
                      2. had acai berry send my husband an email link to cancel his price limbo acct. before we were charged for that also.
                      3. called fit factor and had them reverse my charges of $29.95 (i figured out how they were pulling the scam by saying that all this was supposedly in the terms & cond.
                      I did the same exact things as my husband did i went to www.extremeacaiberry.com i entered my mailing info and was sent to the payment page and i read the terms. those terms stated only about being charged for the acai berry if you didnt cancel by a certain amount of days. it did not say anything about the fit factor or price limbo.
                      I was on the phone with acaiberry and asked them to tell me where i could see that and they told me to go to www.extremeacaiberry.com/3356 so i did and this site had a totally DIFFERENT set of terms and conditions which stated about the fit factor and price limbo.
                      my guess is that when people call to complain and they say that it was in your terms and you disagree they send you to this other site so that you think you just didnt see it and that you will drop it.
                      4. then i called acai berry again to ask for my ups tracking number since they assured me that my order was sent out. surprise they did not have a tracking number as of yet from ups (which anyone of us who has ever mailed anything ups knows that you receive your tracking number right away) they said i can call back in 24-48 hours and get my number, i asked the lady that if when i called back if they didnt have my tracking number will they refund my $3.95 she said NO.
                      5. my husband is making a claim at the bank for those two charges the $3.95 & $29.95 to get the money back. I have to be vigilant by checking my acct. to make sure they dont try to charge anything else.
                      6. I hope all of you will fill out a complaint with your BBB and the florida BBB as well as your states attorney general.
                      I'm sure that i will not ever get the shippment
                      oh yeah acai berry gave me fake #'s to ups
                      please warn people
                      good luck

                      0 Votes
                    • Je
                      Jen Nov 13, 2008
                      This comment was posted by
                      a verified customer
                      Verified customer

                      I had the same problem. First call and cancel the Acai Berry trial - [protected]. Next call Fit Factory and request that your account be canceled and all charges reversed. They will tell you that it was an online subscription, etc. Just tell them that this information was not made known to you and you had no way of knowing this. I didn't have any trouble canceling the account and getting my money back. The number for Fit Factory is [protected] M-F, 9am-9pm, EST. Good luck!

                      0 Votes
                    • Au
                      Audge Nov 11, 2008
                      This comment was posted by
                      a verified customer
                      Verified customer

                      Go to pricelimbo.com, sign in with your email address, and your password should be your zipcode, go to account, then somehting like my account info or what have you, then click cancel account, you'll get an email in your spam and you actually have to click the link in the email to actually cancel the account. Call fit factory to cancel there (i think it's fitfactory.com) and also the acai berry one or whatever free trial it was you got (if it's acai i also have th enumber if you need it) and cancel with them, they'll try to give you two more free bottles if you don't cancel

                      0 Votes

                    Fit FactoryUnapproved Charges

                    What a rip-off!! I was charged $3.95 for a sample I never received, then charged $29.95 for a "plan" I did not sign up for (not knowingly anyway)
                    I called Fit Factory and they cancelled my "plan" and also promised a refund of the $29.95.
                    I called Acia Berry and they cancelled all future shipments and said they were going to refund the $3.95. Oh, and they said the reason I didnt get my "free trial" was because they have been so overwhelmed with orders that they just havent gotten them all filled-WHATEVER.

                    Add your opinion

                      By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                      • Tr
                        TrishB Nov 10, 2008
                        This comment was posted by
                        a verified customer
                        Verified customer

                        Alittle follow up...fit factory charged me the 29.95...I went down to my bank. First thing they gave me a new temp. bank card, so no more charges can be taken out of my acct. My new card will arrive in about 10 days...Bank rep was very nice, told her the whole ordeal..then she got on the phone and called a bank cust. service person/who then called fit factory, and we are on a 3 way phone call...
                        the fit factory lady gave me her supervisor, i have her name written down...we went round and round with the bank rep. still listening..finally i got the fit factory ladies full name, and a phone # which i havent tried yet. I tried to pin the fit factory lady down, about when i would get my refund, she finally said 7 to 14 days...i have my doubts, but at least they cannot take anymore money from my acct. now that i have a new bank card...Oh yeah, never recieved the acai berry either, so how could i try ot, and cancel my so called membership, within 7 days, if i never got the product???
                        My advice:
                        GO TO YOUR BANK, AND GET A NEW TEMP DEBIT/BANK CARD...SO NO MORE CHARGES WILL BE DEDEUCTED!!.
                        It will not interfere in anyway, with any other transactions to your bank acct. ie: direct deposits, etc...
                        THIS IS THE PHONE # THE FIT FACTORY LADY GAVE ME TO CALL: [protected] her name was Patricia Crisp...also got a conf# from her too.
                        Also, since this fot factory charge overdrew my checking acct. resulting in a $35.00 Overdraft fee!!..but my bank was nice enough to reverse the charge, and but the $35.0 back in my acct.
                        ~~Good luck~~

                        0 Votes
                      • Am
                        amanda armstrong Nov 08, 2008
                        This comment was posted by
                        a verified customer
                        Verified customer

                        well here is the deal fit factory is a rip off and they will truley screw you over. but i have a number it is [protected]. i called them and they are truly rediculous but i threatend a suit and they re credited my account and canceled all charges twoard the card. i really hope it works for all of you too!!

                        0 Votes
                      • Di
                        Diana G Nov 07, 2008
                        This comment was posted by
                        a verified customer
                        Verified customer

                        I cant believe they are doing this, so much for trying to loose weight. I wonder if Oprah knows about this? I also was charged the $3.95 then the $29.95, I better get my money back...

                        0 Votes
                      • Jw
                        J Wiehl Nov 07, 2008
                        This comment was posted by
                        a verified customer
                        Verified customer

                        Whoa!!! YES!!! THIS IS EXACTLY WHAT i HAVE GOING ON... FIRST THE 89.31 CHARGE then I kept looking back and found the 29.95 charge... and the phone# was no longer valid... so now I wil be calling them and then my lawyer if they don't refund my money! WHAT B.S.!!! don't bother - medifast works better - i lost 40 punds in 3-4 months and at 50 yrs- kept at lest 35 off! go with them, its real!

                        0 Votes

                      Fit FactoryUnauthorized charge

                      Alittle follow up. . . Fit factory charged me the 29. 95. . . I went down to my bank. First thing they gave me a new temp. Bank card, so no more charges can be taken out of my acct. My new card will arrive in about 10 days. . . Bank rep was very nice, told her the whole ordeal. . Then she got on the phone and called a bank cust. Service person / who then called fit factory, and we are on a 3 way phone call. . .
                      The fit factory lady gave me her supervisor, i have her name written down. . . We went round and round with the bank rep. Still listening. . Finally i got the fit factory ladies full name, and a phone # which i havent tried yet. I tried to pin the fit factory lady down, about when i would get my refund, she finally said 7 to 14 days. . . I have my doubts, but at least they cannot take anymore money from my acct. Now that i have a new bank card. . . Oh yeah, never recieved the acai berry either, so how could i try ot, and cancel my so called membership, within 7 days, if i never got the product???
                      My advice:
                      Go to your bank, and get a new temp debit / bank card. . . So no more charges will be dedeucted!!.
                      It will not interfere in anyway, with any other transactions to your bank acct. Ie: direct deposits, etc. . .
                      This is the phone # the fit factory lady gave me to call: [protected] her name was patricia crisp. . . Also got a conf# from her too.
                      Also, since this fot factory charge overdrew my checking acct. Resulting in a $35. 00 overdraft fee!!. . But my bank was nice enough to reverse the charge, and but the $35. 0 back in my acct.
                      ~~good luck~~

                      Add your opinion

                        By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                        • Da
                          David Wittman Jun 03, 2016

                          A free sample turns into a 29.95 charge, can not get a hold of anyone to find out why. Do not want any of this please help.

                          0 Votes
                        • Je
                          Jen Jun 03, 2016
                          This comment was posted by
                          a verified customer
                          Verified customer

                          So today I was looking at my bank account and noticed a charge for $29.95 from FIT FACTORY that I had not agreed to at all. What I would suggest is that if you see this charge cancel your account now. IT IS A MAJOR FRAUD.

                          0 Votes
                        • Ch
                          Cheri Mckeown Jun 03, 2016
                          This comment was posted by
                          a verified customer
                          Verified customer

                          My husband also was wrongfully charged by these companies
                          1. extreme acai berry
                          2. fit factor
                          3. price limbo
                          they say that they are all affiliate companies but i'm certain that they are all the same company.
                          this is what i did to correct the situation
                          1. called acai berry and had them cancel any further charges (they said that they would not refund my $3.95 though).
                          2. had acai berry send my husband an email link to cancel his price limbo acct. before we were charged for that also.
                          3. called fit factor and had them reverse my charges of $29.95 (i figured out how they were pulling the scam by saying that all this was supposedly in the terms & cond.
                          I did the same exact things as my husband did i went to www.extremeacaiberry.com i entered my mailing info and was sent to the payment page and i read the terms. those terms stated only about being charged for the acai berry if you didnt cancel by a certain amount of days. it did not say anything about the fit factor or price limbo.
                          I was on the phone with acaiberry and asked them to tell me where i could see that and they told me to go to www.extremeacaiberry.com/3356 so i did and this site had a totally DIFFERENT set of terms and conditions which stated about the fit factor and price limbo.
                          my guess is that when people call to complain and they say that it was in your terms and you disagree they send you to this other site so that you think you just didnt see it and that you will drop it.
                          4. then i called acai berry again to ask for my ups tracking number since they assured me that my order was sent out. surprise they did not have a tracking number as of yet from ups (which anyone of us who has ever mailed anything ups knows that you receive your tracking number right away) they said i can call back in 24-48 hours and get my number, i asked the lady that if when i called back if they didnt have my tracking number will they refund my $3.95 she said NO.
                          5. my husband is making a claim at the bank for those two charges the $3.95 & $29.95 to get the money back. I have to be vigilant by checking my acct. to make sure they dont try to charge anything else.
                          6. I hope all of you will fill out a complaint with your BBB and the florida BBB as well as your states attorney general.
                          I'm sure that i will not ever get the shippment
                          oh yeah acai berry gave me fake #'s to ups
                          please warn people
                          good luck

                          0 Votes
                        • Ja
                          Janniece Fickling Jun 03, 2016
                          This comment was posted by
                          a verified customer
                          Verified customer

                          I was charged 29.95 for a free trial (shipping and handling exception)

                          0 Votes
                        • Mi
                          Michael Jun 03, 2016
                          This comment was posted by
                          a verified customer
                          Verified customer

                          The small print says that if you don't cancel within 14 days of submitting for the free trial they will charge you $29.95 per month for their services. The only good thing I found about Fit factory is that they actually have someone answering the cancellation phoneline which some other 'free trial' sites don't always seem to have.
                          I signed up for a free trial that included fit factory as an additional free-trial but it was only mentioned in the small print that if you didn't cancel within 14 days they would charge you $29.95 each month.
                          The product, Acai-Noni Burner, also has a similar clause...if you don't cancel within 14 days of asking for the free sample they will continue to charge you each month for the product plus shipping and handling. I plan to cancel in writing in two days so they have enough time to send the 'free trial' before they receive the cancellation letter. I figure that should give me a chance to try the product and see if I really want to use it before I'm stuck paying for 30 days worth. Of course it will probably take 10-14 days to receive the 'free trial', so if I waited until I'd actually tried the product to cancel I would already owe them the first payment.
                          By the way, I tried to call the Acai-Noni cancel number and couldn't gewt through, hence the written letter...the terms and conditions list that as an option to cancel.

                          0 Votes
                        • Ra
                          Rachel Dadon Jun 03, 2016

                          I wanted to try the free 30 day trial with acai berry so I filled out the application. No where in the terms and conditions did I read that if I didn't cancel, I would be charged by Fitfactor.com and additional $29.95 a month. My husband is usually the one that goes over our bank statements, so he didn't tell me we were being charged $29.95 for the past 4 months. When I found out this morning I called the 800 number from my statement. First they tried to convince me to keep there service (which by the way I had no idea what it was) by lowering the monthly rate to $19.95. Then I finally got them to cancel it. However I wanted them to return the money they had taken out my account for the past four months. They transfered me to a supervisor who at first told me he can only refund 1 payment. Then after getting angry he told me he could refund 2 payments and that he couldn't do more than that. When I asked him to speak to his supervisor he said he would only be able to give me 3 refunds but that was it. So of course I wasn't satisfied because why should I pay for services I never used. So when I demanded to speak to his supervisor he said it's against policy for them to come to the phone or give out their name. When I threatened to sue he said he would speak to his manager, but they still did not want to refund the last payment. What shoul I do?

                          0 Votes
                        • Ar
                          Artie Jun 03, 2016
                          This comment was posted by
                          a verified customer
                          Verified customer

                          I received a charge for $19.95 on my bank account from "Fit Factory" and I have no idea where or what this charge is. I am changing my card number once again.

                          0 Votes
                        • Lj
                          LJ Jun 03, 2016
                          This comment was posted by
                          a verified customer
                          Verified customer

                          I contacted Fit factory this morning to cancel after I got the charge on my statement. They were pretty good, I must have caught them on a good day. The number I called was [protected]. Then I called to cancel the Acai Berry so that I wouldn't incur the $89 charge. I got a bogus number at first so don't use anything that starts with an 801. But after calling Fit factory back I got this number [protected] and talked to Dexter. He cancelled my order with Acai Berry after offering to extend it and send me an additional bottle for free and gave me a confirmation# for the cancellation. Try those numbers and hopefully you can avoid the fees, like I did or get your money back. Hope this eases some of the frustration. Oh yeah, be prepared to be on hold for awhile for the 877 number. I waited for about 20 mins, but I did wait.

                          0 Votes
                        • Hi
                          HitesMites Oct 20, 2009
                          This comment was posted by
                          a verified customer
                          Verified customer

                          The additional charges occur unknowingly to consumers who fail to read the fine print when you order the "free trial sample and pay only the $4.95 shipping." At the very bottom of that order page there is a box, if, left UNCHECKED, constitutes agreement into the "montly club" which then charges your credit card the additional fees. You will also then receive auto-shipments in 30-day supply of the trial product ordered. It's not really a "scam" - just marketing trickery and alas, I fell victim to it also. When I realized what was going to happen, I interceeded the shipment and refused it. After several phone and email attempts, I never got my money back. Today in the mail (over a year later) I received a claim form that I can fill out and send in to the company handling claims for Central Coast Neutraceuticals. Caveat Emptor... "LET THE BUYER BEWARE"...

                          0 Votes
                        • Ew
                          EWEWISH Oct 07, 2009

                          rude and hostile my ### if they are not polite they get fired

                          0 Votes
                        • De
                          DevinSupreme Jul 30, 2009

                          Dear Customer,

                          I'm sorry to hear about your current situation - Supreme Brands does not have any association with "Fit Factory."

                          We do not offer or advertise or partner their products/services with any of ours.

                          There are dozens of companies who make Acai/Colon Cleaning/Green Tea/etc. products that are marketed through free trials - you clearly have our company confused with another one who does offer the "Fit Factory" service.

                          I would advise you to check your credit card statement to determine what company is billing you - you make reference to an "Acai Berry" supplement while our product is called "VitalAcai" - as previously stated, there are dozens of these products, here are a few examples:

                          AcaiBurn
                          AcaiBerry Detox
                          Extreme Acai Berry
                          Pure Acai Berry

                          Devin
                          Customer Service Manager

                          0 Votes
                        • Ja
                          Jackie Apr 10, 2009

                          The same exact thing happened to me. I ordered the trial sample received it and then cancelled the order only to find a $29.95 charge from wwwselfhelpffcom (Fit Factory). After speaking to the my bank, I cancelled my debit card and their charges will be removed from my account.

                          0 Votes
                        • Hi
                          Hilary Apr 08, 2009

                          Same thing just happened to me. And when you finally find out who it is and call, they keep trying to talk you into the product. NOT GOOD! I finally got them to refund my bank account AND I had a new debit card issued to me and cancelled the old one. Also, I now found this started happening when I ordered a trial sample of Acai Berry of which once received, I cancelled immediately.

                          0 Votes
                        • St
                          Stacey Apr 07, 2009

                          I had the same thing happen. I ordered a free sample of Acai Pure and a few months later noticed a 29.95 charge on my credit card. When I called they said they were a sister company and charged me for membership without my consent or approval. It's very concerning that they can share my private credit card information with another company.

                          0 Votes
                        • Li
                          lisa Mar 24, 2009

                          There is a $29.95 charge on my account and am getting no where to get this reversed.

                          this is after ordering Acai pills...I cancelled my order

                          0 Votes
                        • It
                          It's an open Market.... Mar 18, 2009

                          uh...if you read the complaints...you will know...not alot of laws against Scam Artist online...they know it and that's why crooks get away with it!

                          Trust me, even people in other Countries are getting away with it!

                          0 Votes
                        • Si
                          sixlittlebears Mar 18, 2009

                          I recently noticed a charge on my account for 29.95. I checked into it and it gave me a web address to go to. I typed in the web address and it gave me Fit Factory. I didn't recognize this company. So I asked them why they charged my account? I never got a response and hey aren't answering their 800 number either. Somehow they are linked to this acai berry. Anyways there are a lot of clomplaints of fraud against this company. Why isn't anybody doing anything about this???

                          0 Votes
                        • Su
                          Susan Turner Feb 16, 2009

                          I am having a similar problem. I ordered from a different supplement and this one got "tagged" on. I tried calling their [protected] phone and the person who answered could not find my order so she claims she could not cancel it either. I will put in a complaint with Better Business Bureau immediately and also contact my credit card company.

                          0 Votes
                        • Je
                          Jen Feb 13, 2009

                          I read the Terms of Offer on the web site which offers acai berry free trial and it says clearly:
                          "As part of this offer, you will be enrolled in three membership programs: (1) the Nature's Acai Berry home delivery program; (2) The Fit Factory membership program; and (3) the Cost Smashers membership program. When you place your order, you authorized Nature's Acai Berry to transfer your contact and billing information (including credit or debit card information) to Fit Factory and Cost Smashers to process your enrollment and charge you as described below."

                          What I've learned is there is no better way to lose weight and stay healthy than changing your diet to a plant-based one plus exercise, there is no short cut.

                          0 Votes
                        • Jl
                          jlgshepherds Jan 23, 2009

                          I ordered a free trial of some supplement whioch was supposed to be just a shipping charge. Suddenly I got a charge for Fit Factory of $29.95. I never heard of the place and definitely did not order it. Apparently it is a monthly charge for access to some website!!! I did get the charge removed after much complaining.

                          0 Votes
                        • Su
                          Susan Worrall Jan 13, 2009
                          This comment was posted by
                          a verified customer
                          Verified customer

                          I called and talked to a customer service rep. by the name of Anton. I was told my money, $29.95 + another fee of $1.17 would be returned to my account. NOW my account has been charged a fee of $128.00, which now has me overdrawn $159.00. I ordered a sample of acai Berry. I also called and immediately canceled my order. I talked to a lady by the name of Lynn. She assured me my order was canceled, and I would NOT be charged ANYTHING else. She gave me a conformation # of 2057630. I want my money back, NOW!!!.

                          The customer service rep. from Fit Factory gave me a conformation # of RAB [protected] to return my $29.95, and another conformation # of RAB [protected].

                          0 Votes
                        • Ec
                          ecopper Jan 05, 2009

                          I was charged $19.95 for "FIT FACTORY [protected] NV" and I never bought this. What the hell?! Please refund my account in the amount of $19.95 and remove my credit card information from your system. I am also sending this complaint to my lawyer. We'll be in touch if I don't receive a refund.

                          0 Votes
                        • La
                          LAUREEN PERALTA Dec 27, 2008

                          unautorized charges. please cancel immediately! Rip-off!

                          0 Votes
                        • Li
                          Lindsay Hemphill Dec 24, 2008

                          I have a checkcard hold in the amount of $29.95 on my personal checking account and I've never heard of the Fit Factory. Someone needs to explain to me or my lawyer how my DEBIT CARD information is being used through this company? I need this matter resolved imediately.

                          0 Votes
                        • Sh
                          Shimbawa Dec 23, 2008

                          In checking my banking activity on 12/23/08 there was an unauthorized debit to my account for $29.95, which I didn't have a clue as to who or what this company was about. This is the second time that I have experienced this with another online company and it has left me with a bad taste about online and internet purchases. It really makes me suspect now of these companies. This represents to me poor business ehtics.
                          D.Reed

                          0 Votes
                        • De
                          dean auve Dec 22, 2008

                          I WAS JUST CHARGED 2 TIMES $29.92 FOR SOMETHING I ORDERED AND WAS TO PAY ONLY $3.95 FOR SHIPPING. I CALLED THEIR PHONE AT #[protected] AND GOT A WOMAN WHO WOULD NOT TAKE THIS CHARGE OFF MY BILL. SHE THEN PUT ME CONTACT WITH HER SUPERVISOR. I THEN TOLD HIM I WOULD REPORT THIS TO OUR ATTORNEY GENERALS CONSUMMER PROTECTION DEPT. WHO WOULD BE CONTACTING YOU SOON. I ALSO SAID I WOULD CONTACT THE FED. TRADE COMMISION SINCE HE SAID THEY APPROVED THIS KIND OF CHARGE WHICH IS FRAUD. HE AGREED TO REMOVE THE CHARGE THEN. THESE ARE SLIMMY CROOKS.

                          0 Votes
                        • Je
                          jen Dec 18, 2008

                          I too have a charge on my b of a account for 19.95 for fit factory.
                          I called B of A and the fraud department told me that they currently have 10 to 20 calls a day just for this company alone. They had heard of fit factory and their scams. B of A kindly gave me immediate credit for this charge and told me that because they have so much fraud for this one so called company that they are filing a police report and I can too because this is theft and it is fraud!!! THey are cancelling my bank card but i can just pick up a temp one until I receive my new one in the mail in 7 t0 10 business days. But please don't despair anyone, like I said, the banks have heard of this one company in record numbers and they can file a police report on your behalf and so can you against fit factory because it is in fact theft and fraud and the bank will credit your account. happy holidays all!!!

                          0 Votes
                        • Mo
                          mom4jess Dec 08, 2008

                          free sample and charged $29.95, total rip off supposed to refund but my bank is checking into. Everyone who has been affected by them needs to complain... very rude and hostile people. Someone needs to shut them down.

                          0 Votes
                        • Te
                          Terri McCoy Dec 01, 2008
                          This comment was posted by
                          a verified customer
                          Verified customer

                          How do I get ahold of these people!! They keep charging my credit card but no products are coming my way.

                          0 Votes
                        • Ju
                          JustBillMe Dec 01, 2008

                          The Fit Factory got my wife with the scam of a free dietary supplement sample, if she paid shipping.

                          Our credit card now has had illegal, fraudulent charges place against it for $89.00 from Supplement 4 Your Life, $29.95 from the Fit Factory, and $1 for a membership in VIP Fit (Fit Factory).

                          We will have to go through the time consuming process of challenging the charges in order to get a credit!! Ugh!!

                          I have reported the scam and the involved companies to the U.S. Secret Service, who enforces Federal law on interstate credit card scams. If you have not reported your incident to the Secret Service, contact your closest office and DO SO!!

                          Remember the Latin phrase: "caveat emptor"...let the buyer beware! My wife now knows not to do business with an internet site that is unknown. Do a Google or Yahoo search on the company before you give out personal info!!

                          I hope that these low-life creeps spend Christmas in jail!!!

                          0 Votes
                        • Cr
                          Cristin Dec 01, 2008
                          This comment was posted by
                          a verified customer
                          Verified customer

                          I just had the same thing, only my charge was for just 3.95. When i called this merchant they were asking for all of my personal information, which i did NOT feel comfortable dolling out to this stranger.
                          i asked them what it was for and they said it was some acai berry diet pill. I seriously have NO CONNECTION to this purchase and am curious how they obtained the CC#!

                          0 Votes
                        • Ci
                          Ciara Dec 01, 2008
                          This comment was posted by
                          a verified customer
                          Verified customer

                          I noticed a purchase on my account that i didn't make.

                          0 Votes
                        • Ro
                          Roxanne Nov 29, 2008
                          This comment was posted by
                          a verified customer
                          Verified customer

                          Same thing here. First I ordered the product, the PO lost the package, so by the time I received the "free trial", I was already charged an 89.00 fee for the monthly supply. Today, there is a charge for 29.95 to Fit Factory. When I searched that name, I found this site. Surprise, surprise. I guess I should have done this before ordering. I order products online all the time, I guess like everyone else, you don't think that this will happen. Now, I am out over a hundred dollars and I haven't even tried the product for two weeks to see IF IT EVEN WORKS!!!
                          BUYER BEWARE!!

                          0 Votes
                        • An
                          Annette Nov 28, 2008
                          This comment was posted by
                          a verified customer
                          Verified customer

                          didn't have time to read all comments, but here is the skinny of it all.
                          Everyone, including myself was charged from fitfac.com.
                          Reason, How many of you gave your credit card # to Acai-aSlim???? all of you right?
                          When you agreed to the FREE sample, only pay S/H, there was a agreement that talks about Trail Period and Billing, and in the 1st paragraph it states "I also understand that I will enjoy a monthly membership to FitFactory where I can tract my weight loss and get diet advise for a monthly free of $19.95 five per month billon on the fiftheenth day unless I cancel by calling [protected]".

                          I have called just before email this and they have agreed to refund my $19.95 which will take 10 business days.

                          Lesson here: Don't before everything you read, when it's free, IT's NOT. I have also CANCELLED my Visa and had the fraud dept look into it, as this is BS... I cancelled my BS trial offer from Acai-aSlim but didn't read futher about the FitFactory.

                          Even if you call to cancel with Acai-aSlim BEFORE the trial offer they STILL CHARGE you for a 1 month supply and you have to wait till it's mail to you and send back BEFORE they give you a credit. AND seeing i've cancelled my card, who knows if I'll get the credit now... What a world we live in..

                          Now we have to watch for Thieves on the NET...

                          Good luck everyone, but call the number above and im 100% sure its because you wanted the trial sample from Acai-aSlim.

                          Annette

                          0 Votes
                        • De
                          Dennis Nov 25, 2008
                          This comment was posted by
                          a verified customer
                          Verified customer

                          Unauthorized charge to my account. I have no purchase history with this company.

                          0 Votes
                        • Va
                          Vasudha Donnely Nov 17, 2008
                          This comment was posted by
                          a verified customer
                          Verified customer

                          I got not one but two $29.95 charges. I fortunately noticed them today and called my bank. They gave me a number to call but it was invalid. I cancelled my credit card. I have to fill in the fraudulent card but I expect not to have to pay these charges. What I would like to know is how they got my credit card number because I certainly didn't give it to them! I don't care that I paid a dollar for something I obviously won't get but I do care the inconvenience of waiting for a new card, having to make arrangements for standing orders to be paid, and the fear that my computer has been hacked into.

                          0 Votes
                        • Ka
                          Kathleen Nov 17, 2008
                          This comment was posted by
                          a verified customer
                          Verified customer

                          I ordered a free sample of acai berry diet products only to pay 3.95 for shipping. I haven't received the produbt but I had a charge of 29.95 to my bank account that I didn't authorize. I called [protected] and they are suppose to credit my account back in the next 4 business days. THIS IS A BIG SCAM!!!

                          0 Votes
                        • Ca
                          Cassandra Howery Nov 15, 2008
                          This comment was posted by
                          a verified customer
                          Verified customer

                          They did it to me too!! I am so glad I found this post so that I could get my money back!! I was pissed and I let them know it. And I didn't even get the acai berry product either. I have learned my lesson.

                          0 Votes
                        • Ja
                          Jayne Nov 15, 2008
                          This comment was posted by
                          a verified customer
                          Verified customer

                          I also tried ordering the Acai Berry product but wasn't able to recieve it because I live in Canada... But I was looking at my credit card statement and I too noticed that I have been charged $25.22 for some reason I don't know. I didn't even order anything from this stupid company the "Fit Factory". I haven't even heard of this company before in my life! Now all of a sudden I being charged! I would love to know what to do about this situation???

                          0 Votes
                        • Je
                          Jessie S. Nov 14, 2008
                          This comment was posted by
                          a verified customer
                          Verified customer

                          Same thing happened to me. Thanks for posting. I was outraged when I saw the $29.95 charge. I was trying to figure out who Fit Factory was, and when I ordered the product. I am on the phone with them right now. Thanks again!

                          0 Votes
                        • An
                          Andy Weisberg Nov 14, 2008
                          This comment was posted by
                          a verified customer
                          Verified customer

                          Very helpful!

                          0 Votes
                        • An
                          Andy Weisberg Nov 14, 2008
                          This comment was posted by
                          a verified customer
                          Verified customer

                          I had the exact same thing happent to me... a charge for $29.95 appeared on my credit card and it was not my intention to by anything from Fit Factory. I immediately Googled them and found this site as well. THANK YOU VERY MUCH for posting the information from your experience. I will be calling Fit Factory right away, and I'll post if there is any further problem.

                          0 Votes
                        • Su
                          suzanne thorson Nov 13, 2008
                          This comment was posted by
                          a verified customer
                          Verified customer

                          I recd an $89 charge on my credit card unbeknownst to me. I called Fit-Fac and customer service indicated she would cancel the order. I told her I had not ordered this. If by chance, I did order the trial for 3.95. I also did not receive it. Totally baffling!

                          0 Votes
                        • Jo
                          jOE Nov 13, 2008
                          This comment was posted by
                          a verified customer
                          Verified customer

                          OMG! BE CAREFULL ORDERING FREE TRAILS OF "TOTAL CLEANSE". My wife ordered samples of this product, but she might have been redirected to a fake website. She ordered the samples using this fake site and now we got charged $29 dollars twice from fit-fac.com and they charged us $90 dollars for the "Total Cleanse" product which was supposed to be a "free trail" only. My wife saved the link she ordered from so I was able to figure that she got scammed by a phishing site.

                          the scam site url is: https://secure.ebizprogram.com/checkout1.aspx?bid=7cad857b-b60c-4b31-b11a-6e783b1b1f2b&subID=401198

                          and

                          the real total cleanse url: https://www.total-cleanse.com/checkout1.aspx?bid=fe5e44e2-16a3-4b3f-a50b-58df8ede0aef&subID=401211

                          They both look identical but the urls are very different. But to tell you the truth, I would not use either one of these sites, real or fake...who knows what's really going on.

                          Thought I would share this bit of info...

                          0 Votes
                        • Rl
                          RLR Nov 13, 2008
                          This comment was posted by
                          a verified customer
                          Verified customer

                          They have a website (www.fit-fac.com) where you can get the phone number [protected]), send an email or use online chat. None of these options were effective for me. I filed fraud charges with my bank and got a credit in a few days. Plus they deactivated my bank card and sent me a new one. The process was inconvinient but worth it.
                          RLR

                          0 Votes
                        • Do
                          Dorothy Nov 12, 2008
                          This comment was posted by
                          a verified customer
                          Verified customer

                          This company is a SCAM. I too ordered the free 14 day trial for $3.95 for shipping and handling. This was on Oct. 15. Before the end of the month, my bank account was charged $29.95 twice. This was done on Friday and on Monday I had my bank to delete my debit card. The lady I talked to at bookkeeping was extremely helpful. She was able to get one of my $29.95 charge back this week. Now it seems the company is trying to take out $89.31 from my account but the debit card has been deleted and they can not use it. If that wasn't enough, PAYPAL notified me that a $229.00 charge was trying to come out. I have not authorized anything other than the $3.95 FREE TRIAL OFFER to come out of my bank account. THESE PEOPLE NEED TO BE PUT OUT OF BUSINESS !!! There must be something the BBB can do to stop these people!!

                          0 Votes
                        • Sh
                          Shandy Nov 12, 2008
                          This comment was posted by
                          a verified customer
                          Verified customer

                          I contacted the BBB and sent them the URL for the FitFactory complaints on this page along with my explanation. Both Acai and FitFactory should be put out of business!

                          0 Votes
                        • Jp
                          JP Nov 12, 2008
                          This comment was posted by
                          a verified customer
                          Verified customer

                          I also received a $29.99 charge on my last credit card statement. I clicked on the Acai Berry banner through Facebook which looked legit with Pictures of Oprah and others supporting the product. The charge was supposed to be for $1.95 for the trial bottle... I never received anything in the mail (even if it came now I wouldn't trust it was acutally Acai Berry!) and a charge for $29.99 was on my credit card. I called Chase to cancel my card have them investigate this so called company.

                          0 Votes
                        • Co
                          Courtney Nov 12, 2008
                          This comment was posted by
                          a verified customer
                          Verified customer

                          I have read the numerous complaints about the unauthorized charges for 19.95 mine was for 29.95. I did order the Acai berry from a 14slimtabs but did not agree to the fitfactory service. The fitfactory company is not the one being misleading. It is the place where you order another product. When I ordered the Acai berry suppliment I saw a reference to the FitFactory but I did not see where it quoted a price. I was under the impression that it was one in the same. So when I saw the charge on my account I freaked. I did not authorize any charge from a "Fit Factory". Like everyone else I went to the bank and canceled my debit card and was told that there was no other information other than the name and the charge. I left the bank a little upset. I resolved to come home and find the company online. My search did not take long. I found this site first and read all of the negative feed back about Fit Factory and thought I was in trouble. Then I found another site for a service. I tried this site and went to the "Contact Us" section and called the 800 number. I spoke with a woman named Crystal who was very helpful. She explained what happened and was more than glad to issue a refund.
                          The problem is not them it is the misleading information from the website that you originally placed an order.
                          Here are the helpful numbers I found so that you can get on the right track.
                          FITFACTORY Customer Service [protected]
                          website www.fitfactory.com/corporate/contacts
                          Vital Acai Billing press [protected] (this is a bogus number)
                          address Supreme Brands
                          941 Pearl Street #27
                          La Jolla, CA 92037
                          http://www.ebizprogram.com/cpage.aspx?name=contactus
                          This website was not the one from 14SlimTab. I am still looking. As soon as I find the correct information I will post it.

                          0 Votes
                        • Cs
                          C. Sampson Nov 11, 2008
                          This comment was posted by
                          a verified customer
                          Verified customer

                          My story is the same as all the rest. PLUS, I was charged $8.50 from Price Limbo. Which, I was told was a subsidary of Fit Factory! I NEVER SIGNED UP FOR ANY OF THIS! I am still waiting for my credit of 29.95. I have been charged 89.95 which cannot be refunded because the product is on the way. It is pretty convenient, I ordered the trial bottle on Oct 21. It wasn't mailed until Nov 5. I received the bottle Nov 8 and my account was charged Nov 12! They don't waste any time! PLEASE do NOT order anything from this company!!! I am going to call my bank tomorrow and see what I can do! Who knows what other company is going to take money from my account!

                          0 Votes
                        • Tr
                          TrishB Nov 11, 2008
                          This comment was posted by
                          a verified customer
                          Verified customer

                          WOWOWOWOW!!..I ACTUALLY got a 29.95 credit to my checking acct. today from Fit factory!!...Never thought it would happen!!
                          But i would still advise anyone to CANCEL their bank card, and get a new one. to avoid that 89.00 monthly charge i have been hearing they take from you~!!!

                          0 Votes
                        • Lo
                          lorette lynch Nov 11, 2008
                          This comment was posted by
                          a verified customer
                          Verified customer

                          What a SCAM!! i ordered a bottle of a colon cleanse for $3.95, they also said unless i called in within 7 days to cancel another charge of 29.95 a MONTH for a online weight coach thru fit factory. I said i did not see that at all, they said it was on a banner, and in the small print of course. Priscilla gave me a cancellation number and said it would be cancelled, i will watch and see. it was on my chase credit card, and my hats off to them, the fraud dept. called to see if it was a valid transaction.. I will never order any little trial products again!

                          0 Votes
                        • Pa
                          Pamela Nov 11, 2008
                          This comment was posted by
                          a verified customer
                          Verified customer

                          The same thing happened to me...sadly ..but I was curious did you all order the free sample for $4.95 on FACEBOOK??

                          0 Votes
                        • Sh
                          Shar Nov 11, 2008
                          This comment was posted by
                          a verified customer
                          Verified customer

                          I too have a charge for 29.95 on my credit card statement. I did not knowingly sign up for this but did order a free trial of their product. I just went to their web site and see where if I don't cancel they will charge me 89.95 for a 30 day supply of their product. I think it is a shame that Opra stands be hind this product wonder if she knows about their practices.

                          0 Votes
                        • Ro
                          Roxanne Nov 11, 2008
                          This comment was posted by
                          a verified customer
                          Verified customer

                          In October I ordered a sample of the DRI Ultra Green Tea for $4.95. The next thing I know there is a charge for $34.95 for a company I know nothing about. I called immediately and was told that I must have clicked on something which authorized the shipment of this other item. I told them I did not and did not want the item. They authorized a credit and said that it would take about a week. Meanwhile the sample I ordered came with this other item I did not order. The next week there was a charge for $69.87. I called about that and was told that after 15 days of trying the sample item, I could either return the product or be charged the monthly fee of $69+. I said I didn't agree to that and that I would be returning the product for a full refund. They gave me a return item number and yesterday I put it in the mail with a receipt confirmation. We'll see how long it takes to get the refund. This morning I noticed that the $34.95 was refunded but then there was another charge for $19.95 for Fit Factory!!! What the Heck!! I just got off the phone after having to argue with the person on the other end. They gave me a refund confirmation number. Now we'll just have to see how long that takes. If I get charged for one more thing, I'll be cancelling that card. Good grief!!!

                          0 Votes
                        • Pa
                          Pamela Nov 10, 2008
                          This comment was posted by
                          a verified customer
                          Verified customer

                          I just wanted you to know that people ARE NOT getting their money back...the rep's say your in Que it will take time to get your $$$ its a scam you probably bought a product like green tea, acai berry or a colon cleansing..they are charging people that got the free trial all these different fees that you never agreed too..cancel your card and call the proper authorities ASAP!!!

                          BE CAREFUL PLEASE!!!

                          DRI ULTRA GREEN TEA, Hoodiastar, Fit Factory, Central Coastal Nutra Hoodiastar & Fit-Factory are subsidiaries of Central Coast Nutraceuticals, deducted $ from my credit-card account W/Out authorization.


                          read these complaints..they are similar

                          Fit Factory — Unauthorized charge

                          http://www.complaintsboard.com/complaints/95237/page/2

                          http://forums.dealofday.com/compliments-complaints/185622-central-coast-nutraceuticals-stay-away.html

                          0 Votes
                        • Mi
                          Mindy Nov 10, 2008
                          This comment was posted by
                          a verified customer
                          Verified customer

                          While reviewing my bank account I also had an unauthorized charge of $29.95 made on my debit card from Fit Factory. When I called to have it removed they kept insisting that I had signed up for some on-line nutrition plan and that they had emailed me with all the details. I did an email search and found no such email. I continued to demand a refund and they gave me a cancellation code. We shall see...

                          0 Votes
                        • Na
                          Nancy Plumlee Nov 10, 2008
                          This comment was posted by
                          a verified customer
                          Verified customer

                          When reviewing my bank statement on line this morning, November 10th, I also had a charge of $29.95 charged to my account from Fit Factory. I called the 800 number and they assured me that I had signed up for the monthly on-line diet plan and I assured them that I had not! What a scam!!! They gave me a cancellation number, but still was going to charge me the initial $29.95 start up fee! I ask for a refund of $29.95, so now I guess I will sit back and wait for my refund!

                          0 Votes
                        • Pa
                          Pamela Nov 09, 2008
                          This comment was posted by
                          a verified customer
                          Verified customer

                          BE CAREFUL PLEASE!!!

                          DRI ULTRA GREEN TEA, Hoodiastar, Fit Factory, Central Coastal Nutra Hoodiastar & Fit-Factory are subsidiaries of Central Coast Nutraceuticals, deducted $ from my credit-card account W/Out authorization.


                          read these complaints..they are similar

                          http://forums.dealofday.com/compliments-complaints/185622-central-coast-nutraceuticals-stay-away.html

                          0 Votes
                        • Pa
                          Pamela Nov 09, 2008
                          This comment was posted by
                          a verified customer
                          Verified customer

                          I was also billed from this same company FIT FAC for $24.25 and have NO IDEA who they are..also I was billed from DRI ULTRA GREEN TEA for $69.87..and did not authorize this either!!! I am contacting visa ..and maybe the police.

                          0 Votes
                        • Kj
                          KJ Talent Nov 07, 2008
                          This comment was posted by
                          a verified customer
                          Verified customer

                          The same thing just happened to me. I went through my bank and they just issued a credit back to my account and gave me a new debit card. I did not know until now that it was because of the acai berry order. I finally talked to someone at the phone number listed after being on hold for nearly an hour. Previous calls resulted in a busy signal. I cancelled the order and told them to send my trial order or refund the $3.95 to me. I received the trial offer nearly three weeks after ordering. Good luck to you all. I would take Melissa's advice and cancel your card so that they do not hit you again next month.

                          0 Votes
                        • Pa
                          PAULA LOVILL Nov 06, 2008
                          This comment was posted by
                          a verified customer
                          Verified customer

                          I ordered sample Acai Berry to try for 14 days...after 8 days, still not received so I called [protected] to cancel...spoke with lady on phone, cancelled, and also requested my $3.95 shippping and handling refunded (which she did not do). Today there was a charge of $29.95 on my account...talking with fraud dept at my bank today...WHAT A RIPOFF...

                          0 Votes
                        • Mo
                          Monica Owens Nov 06, 2008
                          This comment was posted by
                          a verified customer
                          Verified customer

                          I never authorized a charge from this company, yet a charge appeared on my credit card bill.

                          0 Votes
                        • Me
                          Melissa Nov 06, 2008
                          This comment was posted by
                          a verified customer
                          Verified customer

                          Ugh! I feel so stupid for falling for this scam! I have NEVER bought anything of this sort online before. I bought the free trial of acai berry 10/27 and this morning when I checked my bank account I saw that I had a charge for 29.95 for "fit fitness"! I looked up fit fitness and it's all rip-offs! What sucks is you don't know to look for rip-offs like this until, well until your ripped off! Don't even try calling the number, I was on hold for almost 40 minutes before I hung up. I went to my bank and cancled my debt card, I suggest anyone and eveyone else do the same. Becuase if not, they will hit your account again next month!
                          Ugh, stupid scammers!

                          0 Votes
                        • Sd
                          sd Nov 05, 2008
                          This comment was posted by
                          a verified customer
                          Verified customer

                          You can call [protected] which is the number that appeared on my statement next to the charge. This is who I called and they said that they WOULD refund me the $29.95 but who knows. I'm still waiting. So many thieves out there today!!

                          0 Votes
                        • Me
                          Melisa Nov 04, 2008

                          I am writing the IC3 right now... The Internet Crimes Devision for the FBI... Go there and file a report.

                          0 Votes
                        • Je
                          jeannie Nov 04, 2008
                          This comment was posted by
                          a verified customer
                          Verified customer

                          I too, was just charged $19.95 from Fit Factory on Oct 31...I am clueless as to why. I went to the bank and filed a fraud charge, changed my card, and called the police for a case number. Sure hope something happens. Sad times.

                          0 Votes
                        • Me
                          megan Nov 04, 2008
                          This comment was posted by
                          a verified customer
                          Verified customer

                          I feel like such an idiot! I TOO had ordered the acai berry on 10/22/08, and have not received the product at all, and when I just checked my online banking... there was the charge for $29.95 to "Fit Factory!!" I had to call my bank and stop the charges and tomorrow I am going to call them at [protected]. They are supposed open from 8am-5pm. I know now not to trust any other websites like this!! Grrrrr

                          0 Votes
                        • Ma
                          maranda Nov 03, 2008
                          This comment was posted by
                          a verified customer
                          Verified customer

                          Unfortunately had this happen to me too!! Was very T'd off and called the number on my bank statement. I was not very friendly with the ### who insisted reading the verbage in front of him!! I finally was able to tell him that I did not authorize this charge, had never even heard of the Fit Factory and would dispute the charge through my bank. He at that point took me off the list, and gave me a confirmation number for my refund of 29.95. We'll see if I get that back.
                          I also have never received my free trial of Acai Berry, which is how these a-holes got my account number!!!

                          0 Votes
                        • Ni
                          Nichole Nov 03, 2008
                          This comment was posted by
                          a verified customer
                          Verified customer

                          This is a total rip off! I called the number as well [protected]) and was very persistent that they needed to refund me, and they finally did. I told them that I never received anything and they did not have authorization to charge my card for anything other than the initial $1. Of course I am sure there was some fine print in .4 font on the web site that said I would be billed for the 'program' but let's be honest, this was a shady deal!

                          0 Votes
                        • Va
                          vanessa Nov 03, 2008
                          This comment was posted by
                          a verified customer
                          Verified customer

                          This also happened to me. I ordered the acai berry and the very next day i called to cancel because I had a weird feeling. I never recieved the product and a couple days later i was charged $29.95. i immediatley went to my bank ordered a new card and I am disputing the charges. I have learned my lesson and will not order anything off the internet again...

                          0 Votes
                        • Ca
                          Carole Nov 02, 2008
                          This comment was posted by
                          a verified customer
                          Verified customer

                          I just saw a charge to my credit card too for $29.95 on 10-31-08. I also ordered the acai berry on 10-23-08 and just paid for the s&h fee of $3.95. I haven't received the product yet, and was suppose to have 15 days of trial before being charged. This is a rip off!!

                          0 Votes
                        • An
                          Angela West Nov 02, 2008
                          This comment was posted by
                          a verified customer
                          Verified customer

                          omg the same thing happened to me! I was just now looking at my banking online and saw it there.

                          0 Votes
                        • Ka
                          Kat Nov 02, 2008
                          This comment was posted by
                          a verified customer
                          Verified customer

                          call [protected] and tell them you want your money back. Be adamant and they will give in and give you a $29.95 credit. I had to get pretty nasty.

                          They say they email and login and password to some secret website that you can use to help lose weight.

                          Good Luck,
                          Kat

                          0 Votes
                        • Pa
                          Pam Nov 02, 2008
                          This comment was posted by
                          a verified customer
                          Verified customer

                          I have the same charge. What do we need to do. I didn't get the free trial either and now my husband is going ballistic about it. HELP!!!

                          0 Votes
                        • Li
                          Lise Nov 01, 2008
                          This comment was posted by
                          a verified customer
                          Verified customer

                          omg me too! i haven't even received the stupid bottle!!! do u think the bank will be able to do anything a/b it?

                          0 Votes
                        • St
                          Stefany Nov 01, 2008
                          This comment was posted by
                          a verified customer
                          Verified customer

                          I signed up for a trial offer for acai berry diet product, but I did NOT sign up for anything else. Now I find I have a charge of 29.95 on my account, from a company called Fit Factory, and for what I don't know. I did not authorize the charge nor did I make any purchase from this company.

                          0 Votes

                        Fit FactoryUnauthrorized charges

                        Ordered a Free Trial of Acai Berry -- over a week ago, never recieved (dinged my card for5$) then this charge appeared on my statement today for $29.95 for fit factory...they claimed i signed up for this when i did the trial...however, i am positive i did not...i've seen these scams before and read everything carefully -- called my bank to get a number for the charge [protected] - which is also registered to a TOWING COMPANY!!!
                        This is giving Oprah name a bad rep!

                        Add your opinion

                          By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                          • Th
                            Theraspeaker Sep 07, 2010
                            This comment was posted by
                            a verified customer
                            Verified customer

                            The very same thing happened to me! I tried to call them earlier and they said that they were closed for Labor Day and would opoen at 9:00 a.m. Mountain Time tomorrow (yesterday was Labor Day)! What "can"we do?

                            0 Votes
                          • Pg
                            PGMarc Dec 01, 2009

                            I just got off the phone with them. I was also charged 29.95 for some product I never ordered. Has anyone spoken with the state about the way they are conducting business?
                            I would also suggest that all of us post on Facebook, Twitter etc. about our experiences with this company.

                            0 Votes
                          • Ba
                            Bad Gotbody.com Sep 10, 2009

                            After making an online purchase from GotBody.com, my credit card received a charge of $29.95 from FitnessHub. This is a scam allowed by GotBody.com, do not purchase from that website. (Fitness Hub also known as Fitness Factory, Fit-Fac, Fit Factory, similar dba).

                            I have made many previous purchases from GotBody.com with no problems, then they claim that on my last purchase I agreed to a 14 day free trial membership to Fitnesshub, and if not cancelled they begin charging my card $29.95 per month. The email confirmation from Gotbody.com does not list a membership to a different company. Going through the Gotbody.com purchase system, there is never an agreement presented to the customer, and their customer service people cannot produce the agreement. I called the fitnesshub [protected] number and a processing agent in the Philippines immediately agreed to refund my card, leaving the charge on my account for no more than 30 days. Her manager Mona Alera in the US gave me the Fit Factory address of 305 W Broadway #114, New York, NY 10013, and said they are not responsible for the interest charges resulting from their charge.

                            I called my credit card company, they said this charge will have a dispute filed against it and I will not be liable for the interest charges, and the Visa representative said they do get many disputes against Fitness Hub and Fitness Factory.

                            Do not purchase from GotBody.com, they are one of the companies giving the credit card information to Fitness Hub and Fitness Factory.

                            >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
                            Our company represents some of the Fit Factory programs which may show on a billing statement as Fitness Hub. Fit Factory is a companion program that comes with various Dietary products and I apologize for any misunderstanding that might have occurred when you purchased your dietary supplement(s) online. Fit Factory offers our customers live chat support with licensed Fitness Trainers and Dietitians, flash galleries for yoga and workouts, links to recipes and can also assist with menu planning. This program also offers a variety of diets for special needs that can be customized to fit your nutrition and/or weight loss goals.

                            All pertinent information is provided before entering any method of payment information for your supplement - this provides you access to all the terms and disclosures, as well as Customer service numbers for your product and the companion program(s) that accompany it, for greatest support and success with your product.

                            Customer service for Fit Factory can be reached at [protected] hours a day, 7 days a week - and they will happy to assist you in trying to locate an account and addressing your concerns.

                            If you are another customer that is reading this and you have already tried customer service, but feel that we have failed you in some way or you feel you weren't treated fairly please call me directly at [protected], or email me at [email protected], I will be happy to address your concerns ASAP.

                            Sincerely,
                            Online Customer Support
                            >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>


                            DON'T BUY FROM GOTBODY.COM

                            I entered this complaint the morning of Sept. 10, 2017. The folks at GotBody and FitnessHub are keenly aware of their deceptive business practices, and they posted their comment to my complaint within two hours after I entered it at ComplaintsBoard.com.

                            Here is email correspondence from GotBody.com

                            >>>>>>>>>>>>>>>>>>>>>>
                            Dear Brittney (GotBody.com Customer Service),

                            There may be an already checked opt-out formatted signup on the last page, but this is after providing my credit card information for the agreed upon transaction. The signup is not part of the original transaction and you are not authorized to bill my card. I expect compensation for the interest accruing from my credit card company due to your unauthorized charge.

                            Your email states that GotBody.com is working on discontinuing your relationship with FitnessHub; however, complaints listed on ComplaintsBoard.com show GotBody has been aware of the problems since January, 2017, and possibly earlier. As of September 10, 2017, GotBody.com and FitnessHub are stilll in partnership and it does not appear that you are trying to end your deceitful practices.

                            Sincerely,

                            K


                            --- On Thu, 9/10/09, Service <[email protected]> wrote:

                            From: Service <[email protected]>
                            Subject: RE: Contact Us Enquiry
                            To: k
                            Date: Thursday, September 10, 2017, 12:27 PM

                            Hello K,

                            I completely understand your concern. The corporation that owns GotBody.com
                            has decided to implement the Fit Club program on our website in order to
                            remain competitive. There is a program sign-up on the last page of checkout,
                            and it is an opt-out formatted sign-up. I apologize for any inconvenience
                            you may have experienced from missing it. I have no problem cancelling your
                            trial membership if it has not already been cancelled.

                            If you decide to order from us in the future, the option to sign up for this
                            program will not show up as long as you sign in with the same email address.
                            Our system is set up so that once you accept the offer you do not see it
                            again. Additionally, our management team is working on discontinuing this
                            affiliate program from our website. We do appreciate your business, and I
                            apologize for the hassle. Please let me know if there is anything else I can
                            help you with. Thank you. Have a wonderful day.

                            Yours in Health,
                            Brittney (GotBody.com Customer Service)

                            -----Original Message-----
                            From: k
                            Sent: Thursday, September 10, 2017 8:30 AM
                            To: [email protected]
                            Subject: Contact Us Enquiry

                            Mail From K

                            Last Name

                            I am a frequent customer of GotBody.com and recently received a bogus credit
                            card charge from Fitness Hub (or Fitness Factory, Fit-Fac, Fit Factory, similar dba) after ordering from your
                            site. There is no agreement to pay Fitness Hub or Fitness Factory during
                            your order checkout procedure, and it is obvious your company intentionally
                            submitted this unauthorized charge to my card. I will no longer purchase
                            from GotBody.com.
                            >>>>>>>>>>>>>>>>>>>>>>>>>

                            0 Votes
                          • Dl
                            dlcoffin Aug 28, 2009

                            the [protected] number works fine. weren't too happy I was cancelling the same time I signed up but too bad . I did get a confirmation number of the cancellation so we will see!

                            0 Votes
                          • Dl
                            dlcoffin Aug 28, 2009

                            yes I saw it - under the terms and conditions page when I ordered a trial of BromaCleanse...but I could not find anything about the membership fees on the actual fit factory website. The number I have to call and canx os [protected]. good luck!

                            0 Votes
                          • Li
                            lisa57 Jul 27, 2009
                            This comment was posted by
                            a verified customer
                            Verified customer

                            this company and the people they hire are a bunch of crooks.i dont understand how they continuously get away with this kind of 'robbery". should all be locked up! apparently they are not held accountable in any way. its disgusting!

                            0 Votes
                          • Li
                            lisa57 May 16, 2009
                            This comment was posted by
                            a verified customer
                            Verified customer

                            i just ordered slim365 free trial for shipping only charge of $4.95 and at the end they added a monthly membership fee of $19.95 to fit factory that i did NOT authorize! i have already called my bank and am in the process of filing a complaint with the BBB. I want to know how and why these fraudulent companies are allowed to continue scamming people?!

                            0 Votes
                          • Cr
                            CRJ Mar 11, 2009

                            I also found a $29.88 charge on my bank statement from Fit Factory, unauthorized.
                            I ordered the Acai Berry trial bottle and was charged $88.00 within days. I immediately canceled, tried to send the bottle back but was refused. My account was then credited for the $88.00 about 6 weeks later, but now my bank statement was recently charged the $29.00 fee.

                            This is a never ending SCAM, a con- game.

                            0 Votes
                          • Jg
                            jgibbs14 Mar 04, 2009

                            I got my money back. I got legal protection I pay $17 a month for. I talked to my attorney(free) and he sent them a letter(free). Then they refunded my money back and it did not cost me anything else .

                            0 Votes
                          • An
                            andi Feb 19, 2009

                            same thing.someone should start a class actions suit against acai berry and fit factory.

                            0 Votes
                          • Am
                            Amy Bowler Feb 19, 2009

                            Go to this site http://fit-fac.com/ and call the number. After you scream a lot, you will get your charges reversed. I got the 29.95 charge for Fit Factory too after ordering trial sample of Acai berry but didn't catch it for two months! Scream enough and threaten to report them to Attorney General in your state and they will reverse (at least that's what they said) and gave a confirmation number. Just did this, so yet to see if the charge gets reversed or not.

                            0 Votes
                          • Jo
                            Joanne Feb 16, 2009

                            I watched these scams on TV last night and can't believe Ophra is behind this stuff. I'm glad they have been caught and I have learned my lesson about free trials, yeh, I'm out $300.

                            0 Votes
                          • Jo
                            Joanne Feb 16, 2009

                            I just was looking at my credit card and found more charges. I did use the Acai Berry pills for 3 months and then all of a sudden there was this charge for fit-factory so I called them today because of another charge and it's a self-help charge for the diet, which no one agrees to have. They just charge you for it since they have your #. I called the #'s they gave me and I cancelled both and got a refund only for Feb 2017. Here's the phone #'s to call [protected] for Acai Berry and [protected] for fit-factory. They both worked as of today.

                            0 Votes
                          • Po
                            pookie Feb 04, 2009

                            I hate to say it, but you are not going to get your money. If you have, you are lucky. I had the same thing happen to me. I was able to get back $29.95 from Fit Factory, and $16.95 from Primetime, and that's because I had my bank cancel the transaction on time, however the Diet Offer Store said they were going to credit $79.99 + shipping back to my account and never did. Now I try to call them and it says their company is close and to call back during office hours.

                            0 Votes
                          • Ca
                            catherine leone Jan 27, 2009

                            I ORDERED ACAI BERRY FREE TRIAL PERIOD AND RECIEVED THE COLON CLEANSER 2 WEEKS LATER.I RETURNED WHAT I DIDN'T USE AND AT THIS POINT WAS TOLD I HAD 15 DAYS FROM THE DAY I ORDERED. THEY TOOK 89.31 OUT OF MY ACCOUNT PLUS SHIPPING AND HANDLING. I THEN RECIEVED TWO MORE SHIPMENTS OF WHATEVER AND RETURNED THEM UNOPENED.I MIGHT ADD, THESE THINGS CAME FROM 3 DIFFERENT PLACES. DAVIE FLORIDA, PA, AND SANDY UTAH. ALL UNDER THE HEADING OF FULLFILLMENT. I CALLED THE UTAH NUMBER AND WAS TOLD VERY NASTILY BY A MAN NAMED JIM THAT I CAN KEEP THE MERCHANDISE BECAUSE THEY DON'T REFUND MONEY. I DID HOWEVER GET THE FIT FACTORY'S CHARGE OF 29.00 AND 1, 97 BACK FROM FIT FACTORY. I THINK OPRAH, DR. OZ, AND RACHAEL RAY SHOULD STOP PUSHING THIS STUFF, AS PEOPLE ARE GETTING RIPPED OFF BIG TIME.

                            [email protected]

                            0 Votes
                          • Bo
                            Bonnie Jan 27, 2009

                            same here they are calling me back(HAHA) because they can't find my order. said probably because I DID NOT ORDER!! but they would call me back in 24 to 48 hours. sais i was going to be charged because i ordered power flush and in that order i found a paper saying i would be subscripbint to factory fit. cancelled power flush and they said i would have to call to cancel factory fit. said I DID NOT CALL THEM TO SUBSCRIBE! sorry they couldn't cancel it - first time in a long time i did this NOW i remember Why!!

                            0 Votes
                          • Su
                            suzanne Jan 26, 2009

                            I cancelled my subscription after being charged for 29.95 and then I get another charge 2 weeks later. I call and they act like they don't know what you are talking about. SO, I cancell it again and get told that I will not have any charges, AGAIN.
                            I tellthat they screwed up my bank acct.
                            And then there is CCNut for Acai Berry, DON"T order it. They send you a bottle but if you don't know what the fine print says you'll get screwed too. They send you a bottle for a 14 day trail but fail to tell you when you cancel any further orders that you have send back the rest of the bottle or they charge your account another 39.95.
                            This fraud has to stop.
                            suzanne

                            0 Votes
                          • Km
                            KMS Jan 26, 2009

                            I ordered a "free" sample of Celebrity Smile and found a $29.95 charge to my bank account for their "companion company" Fit Factory. I sent communication to them through their website to get the charge reversed. No response. I called customer service and was told their systems were down. They took my name and phone number to call me back. They never did. Then I went to getorderhelp.com and requested the charges be reversed. Nothing. You have to call customer service. Again I was told they systems were down. I was determined to get this resolved before hanging up again. I demanded to speak to the supervisor. After about a 5 minute hold time, a supervisor answered. She wanted to refund only one month until I bulldogged her into understanding that I have been trying to get this charge reversed for so long that now I had 2 charges to my account. She looked at her notes and saw this was documented and reversed the charges. They will NOT reverse charges via email requests-only telephone. Be ready for a bad connection and someone that speaks English as a second language and for the system to be "slow" or "down". HOLD YOUR GROUND. Don't let them off the phone until your issue is resolved during the first phone call!

                            0 Votes
                          • Gr
                            grldollies Jan 20, 2009

                            Fit Factory, Fit-Fac.com selling Acaipure and the Colon Cleanse MD, Diet Offer Store, Supplemen Nevada Free Trial Ad on Fox News about the Oprah diet, Health Page SCAM. Two Products from Florida but billed from Nevada & Utah.
                            Today 1/20/09 - I called Fit factory [protected] which was a bad #, but my Credit Card Co gave me [protected] and they gave me Acaipure, Ph # [protected] which is Dynamic Health Products Inc. 12399 Belcher Rd. South, Suite 140 Largo Fl 33773. They stated that they are not associated with Fit Factory anymore. If I send them the sample back I received I will not be charged for the item. The free sample was not free but only a trial time to try it. The Rep at least sounded nice on the phone, but we will see. She said she would also refund my shipping charge. I thought I was getting free samples to try as everyone else was led to believe by the ads. Acaipure charged me $4.95 shipping on 12/24 and Fit factory charged me $29.95 & $1.17 Total $31.12 on 1/15/09. It would be nice to know if the Acaipure product was ok. I’ve bought Herbs on line like through Amazon before that was hard to get locally, but to be safe I am sending the Acaipure back. It is too bad they got hooked up with Fit Factory – if they are Legit.
                            Colon Cleanse Md product trial sample with only a couple of pills in it arrived the end of the 1st week in January and a full bottle arrived a week later. I was charged $3.95 by Diet Offer Store on 12/24/08 – [protected] UT and I was charged $89.31 from Supplemen Las Vegas Nevada on 1/7/[protected]. I talked to Anne P @ the Supplemen # [protected] about the Colon Cleanse, I asked her to remove me from any auto billing, I did not agree to this and I also asked her to give me a address to return the unauthorized item. She gave me as a address: Fulfillment Center 4650 SW 51st St, Suite 711 Davie Fl 33314 which just happens to be Colon Cleanse MD’s address too. But they have in the out of state listed ph # [protected]‎. Note a reverse Phone # Look-up shows that the ph # is to Creative Edge Marketing. PO Box 1159 Sandy, Ut 84091. Intelus lists this Ph # as Midvale Ut. Area.
                            I have put the January charges on dispute as they were not authorized. Even though I misunderstood or was misled about a receiving a trial sample, which was to all of them a trial period I did not dispute the shipping charges even though I should.

                            0 Votes
                          • Km
                            KMaufas Jan 10, 2009

                            All these (below) are under Fit Factory. Be careful responding to free trial. If you do an oline purchase - you pay $4.95 for s/h. If you fail to cancel before the 30th day you will automatically be debited from your account. The number [protected] which is CCNNUTRA only operates between 6A-5P MST and you cannot get through unless you hold for up to forty minutes. Also, when you go to the website: www.getorderhelp.com to cancel you have to have your order# which does not appear on online bank statements. So, if you are debited and have not gotten the product via mail yet you can’t put in an order#. It is highway robbery and this type of business should stop!

                            www.acai-pure.com
                            www.pomclear.com
                            www.greenteaextreme.com
                            www.hoodiastar.com
                            www.hoodiacore.com
                            www.colopure.com
                            www.colotox.com
                            www.hoodiawater.com
                            www.myavela.com
                            www.celebrity-smile.com
                            www.slimlifediet.com
                            www.cholestapro.com
                            www.hoodiastarpm.com
                            Be very careful!

                            0 Votes
                          • Sh
                            shelley Jan 08, 2009

                            I ordered a free sample of two diet products which were mentioned on Oprah. I received the Aqui Berry sample which included a disclaimer that stated I had "14 days to cancel this program otherwise I would be charged monthly for a new supply". I immediately cancelled this prgram as the "Cleanse" free sample I ordered never came in. I researched both items before ordering and knew I needed both products for the diet to work properly. I waited for the "Cleanse" sample to come in, which never did. I checked my charge statement to see if the postage was ever billed for the free sample and it wasn't. On 1/6/09, I again did a routine check of my charge statement. Two seperate charges were applied to my account for the next supply of the "Cleanse" through Fit Factory. I immediately contacted Fit Factory and asked about the charges. The gentlement only stated that there is a disclaimer online which stated I would automatically be billed for the next supply if the program was not cancelled. He continued to state that I accepted the terms of this agreement. As I am an intelligent women, I then stated to him that Fit Factory failed to submit the free sample to me as I had ordered and therefore there was NO agreement entered. That the disclaimed is not valid unless both ends fulfill their parts of the original agreement. I ordered this free sample, however, they never billed me the postage charge nor did they ever send me the product. I asked the gentlemen what day did the original order go out and he stated it never did. I then asked when the ordered for this new supply went out, and he responded it hadnt gone out. The charges for the second supply were on my account dated 1/6/09, but for the second time, Fit Factory failed to submit a product to me. I immediately requested a refund for the two charges applied towards my account. As of today, a credit has not been to my account by Fit Factory.

                            0 Votes
                          • St
                            Stan Jan 06, 2009

                            Ditto all the complaints listed here concerning the Acai (did sign up for a $3.95 shipping only trial sample), Fit Factory and some Cleanse product. Sent and billed me for products and services I did not order or authorize. Additional charges showed up even after phone efforts to cancel this fiasco.

                            Persistence with these companies has at least gottem me lip service of promises of credits back to my account for these bogus charges. Jury is still out regarding satisfaction.

                            DO NOT DO BUSINESS WITH THESE SCAM ARTISTS.

                            0 Votes
                          • En
                            englishtea 43 Dec 29, 2008

                            i have been trying to reach the phone number at [protected] also [protected] this one has answering machine you can not get thur cant leave a meesage so forget about try to reach them get hold of your bank and get them to handle it for you also i did get thur online a fitfactory on line with guote a trainer she giving out the [protected] i spoke with her again she dosent know why it not being answered but she saied if you order a free trail offer you also get signed up with the fit factor i didnt see that on the wed page did anyone esle

                            0 Votes
                          • An
                            Angie T Dec 29, 2008

                            I saw a message on Facebook for a colon cleansing item, free month trial for a charge of 4.95 for S/H. There was no mention of continuing charges or monthly fees. It was a one time trial. I opened my bill statement today to find a charge from a "Fit Factory" (first time seeing this particular name). I called the telephone number listed on my statement next to the name of the business that made the charge of 29.95 and I receive a recording. The recording says they are open during the time I am calling 8 a.m. to 5:00 p.m. Mountain time (I am calling from the northeast at 4:30 so they should still be open). The recording says I should leave my name and number and someone will get back to me, I get ready to leave my name and number and it says mailbox full, press zero to speak to a receptionist. I press zero which rings and rings and rings, no answer. Besides the fact this item made me sick after only taking two of the pills, it is a SCAM. Do not do it. I am in the process of filing a dispute with the credit card company. What an aggravation that I don't need right now. Nobody should have to deal with this and it should not happen. I will not purchase anything online unless it is from a major reputable online site.

                            0 Votes
                          • He
                            Heather Lenhart Dec 26, 2008
                            This comment was posted by
                            a verified customer
                            Verified customer

                            I ordered two diet products via the internet and was only responsible for the shipping and handling. I received my products and a couple of weeks later noticed not one but two charges to my checking account. One amount was for $79.95 and the other for $29.95. I called the 800 # for the $79.95 charge and disputed the charge with the representative. She gave me some bullsh*t story on why the charge was valid. After threatening to call my cc company and file fraud charges she said she would do a "courtesy credit" (what exactly is a courtesy credit???? Anywya, a couple of weeks later I get another charge on my checking account for $29.95 for the other diet product. I call THAT 800# and got an answering machine each time I called. I fianlly got a hold of someone from the company via LIVE CHAT and was told she couldn't help me and I needed to call the 800#. I explained to her that no one was answering the phone and she said she would forward my info and complaint to the customer service dept. I am currently waiting on a response from the company. THIS IS BAD BUSINESS!!!

                            0 Votes
                          • Ka
                            Kathy Bates Dec 23, 2008

                            Wow!! I'm a victim also. The same amount 29.95 was charged on my credit card (12/22). I went to the website and filled out a form to cancel my membership. I ask for a credit also. I ordered the free trial on 11/20 and still haven't received anything and I've been charged twice. This is a Scam and we fell for it. I am also emailing Rachel Ray.. this is making her look really bad. I'm going to submit a form to the BBB about the fit factory and central coast nutraceuticals, Inc. Here is the information I have about these companies.. telephone support [protected]. Email, [email protected], I hope this is helpful to those that were ripped off as well. United We Stand !!!

                            1 Votes
                          • Db
                            dbonds Dec 23, 2008

                            This post was very helpful The same thing to me except I had ordered AcaiPower from Central Coast Nutraceuticals. Customer care at CCN swore they had nothing to do with this charge, but when I called the number supplied in the previous post -- [protected] -- I spoke with Ron Gates and not only got the account canceled but my $29.95 refunded. For the refund, however, I had to be quite firm in insisting that no information had been provided about the so-called "bonus" program that the $29.95 pays for.

                            0 Votes
                          • Km
                            kmacmuth Dec 22, 2008

                            Fit Factory has an unauthorized $29.95 charge on my bank statement. I ordered trial supplement for Acai Berry Maxx online. I cancelled the order and was promised a refund of $5.95 shipment cost. BUT I soon received an order from Colotax for $45.85. It took me about a month to convince them I had not ordered this. I returned the order and got a confirmation number for my cancellation.

                            Today I noticed an unauthorized charge on my bank statement for $29.95 from Fit Factory. I Googled "Fit Factory" and got this cite with complaints by others about Fit Factory. One of the complaints gave a number that had resulted in the removal of the $29.95 from her bank account. I called that number at [protected] and talked to an Irene who told me that ordering the Acai Berry Maxx free trial offer had added me to the list of Fit Factory's monthly charges of $29.95. I complained and she canceled it and told me my bank account would be refunded the amount!

                            She did suggest that I call Colotox at [protected] to complete my complaints. Irene said that Fit Factory was with Acai Berry Maxx and I could call that customer service number [protected]. What a convoluted mess!

                            0 Votes
                          • Gl
                            Glenda Lawrence Dec 07, 2008

                            This company debited my account and I have never heard of them . It was for $29.95. Then there is another one called total cleanse and that one got my account twice and I never ordered nothing from them either. It is a rip-off scam that originates firn Acai Berry free trial where all you pay for is shipping and handling and you cancel within 30 days. I bet they all are the same company with a different name. Tht total cleanse has a 800 number listed that don't even ring go figure. Anyway please be aware. I have to go throgh all kinds of changes to get my moneyback.

                            0 Votes
                          • Ki
                            Kim Coe Dec 03, 2008
                            This comment was posted by
                            a verified customer
                            Verified customer

                            Same thing here, only I did receive my "pills". I ordered the free trial which was supposed to be a full one month supply of acai berry maxx. Shipping only of 3.95. I did read the fine print which said you had to cancel within 10 days of order or be charged full price of 89.95. Nine days later, still no acai berry and "suprise", I find a charge of 29.95 on my bank account for fit-factory. There was a phone number so i called and got a foreign woman I could hardly understand who said she would cancel and gave me a conf. #. The 29.95 was a membership free she said. I was never told it would be refunded but was assured my membership would be canceled. Meanwhile 12 days after ordering I received a trial bottle of extreme acai berry which is not what i ordered. There is only a one week supply. I am afraid to take them. I bet they don't have an acai berry in them. They are loaded in sugar in the ingredients. Look and smell like childrens vitamins. Anyway the paper that came with the acai said i had 14 days to cancel after ordering and a totally different ph. #. I thought i better call it too, just in case. Guess what! lo and behold, every time i try to call i get a recording about high calling volume and to call back and then it hangs up. Great. I am watching my account closely.. Hopefully I have heard the last of them. now when i look at the charge on my bank statement, the ph. # has changed from the one that was there. BEWARE!!

                            0 Votes
                          • Ma
                            Maria Dec 02, 2008
                            This comment was posted by
                            a verified customer
                            Verified customer

                            Another one bites the dust! what do I do?

                            0 Votes
                          • Le
                            Len Dec 02, 2008
                            This comment was posted by
                            a verified customer
                            Verified customer

                            Same thing happened to me although I did call them to cancel and they told me it was cancelled yet today on my account I've been charged $19.95 from Fit Factory. I already warned my bank that they might do this and they said they would refund the money after the charge went through. After they refund the money, the bank will go after them. I had a feeling this would happen. When I read the BBB report after the fact, I expected this would happen. I wish I could've read the BBB report BEFORE I ordered it. A hard lesson the learn.

                            0 Votes
                          • Ki
                            Kim Dec 02, 2008
                            This comment was posted by
                            a verified customer
                            Verified customer

                            I ordered a sample of Acai as well... 3.95 turned into MULTIPLE charges of 29.95 from FIT FACTORY as well as MULTIPLE charges from SEARCH VITAMINS. So I urge everyone to watch your accounts. I am a Wells Fargo customer and they were wonderful enough to credit back all charges as well as filing complaints where needed.

                            I LOVE ordering online, but because of this little issue... well I asked WF to cancel my debit card and issue a new one with a NEW number. I can't afford this craziness!!!

                            0 Votes
                          • Jo
                            Joan Ritchie Dec 01, 2008
                            This comment was posted by
                            a verified customer
                            Verified customer

                            I am experiencing the same problems as others. First, I got the free trial. I did not receive the product till after the 14 day period. Thus the "automated shipping" shipping sarted before I could get the cap off of my free trial bottle. I got stuck with the $89.95 + shipping charge on my credit card. I did call their number [protected] (be prepared to wait a long time before someone answers). I was able to cancel the Acai program. I even was given a cancellation code.
                            However, NO one said ANYTHING about a fitness program! My credit card company called me after seeing a $29.95 charge on my credit card. Again, I called the company and they said it was part of the "program". What program? The trial offer said nothing about a program. Nor was this program shared with me when I called and cancelled the Acai pills. Some free trial! I have never ahd a free trial cost me so much. The only way to prevent this company from putting unauthorized charges on your card is to cancel your card! They will always have a "new program".

                            0 Votes
                          • Ci
                            Ciara Dec 01, 2008
                            This comment was posted by
                            a verified customer
                            Verified customer

                            the same thing happened to me and I used the above advice and got a cancellation number. So we will see what happened. I am also contacting the BBB. This is some ###.

                            0 Votes
                          • Ch
                            channel Nov 29, 2008
                            This comment was posted by
                            a verified customer
                            Verified customer

                            I just spoke to a rep on [protected] they told me they would refund my money and cancel everything...i never ever signed up to be charged $29.95 every month but the rep i spoke to told me that when i signed up to receive the free trial i was signing up for the $29.95 every single month ...i alomost went crazy!!!i know i didn't sign up for this and i trusted it because it was endorsed by Oprah and all... but whatever you do DO NOT EVEN TRY AND GET THE FREE TRIAL COZ THERE IS NOTHING FREE ABOUT IT!!! I received the Acai Berry maybe 1 month after i was supposed to!!!IT'S A SCAM do not do it!!and if you already have just call the 1-800 number above and complain like a mad woman they will give you your money back and cancel everything...don't settle for less!!good luck

                            0 Votes
                          • Sa
                            sarah goodman Nov 29, 2008
                            This comment was posted by
                            a verified customer
                            Verified customer

                            cancell anything you have under my name I did not understand
                            that I would be automatically enrolled in any type of program.

                            0 Votes
                          • Ni
                            nikki Nov 26, 2008
                            This comment was posted by
                            a verified customer
                            Verified customer

                            here are the terms and conditions... from one of the web sites hope this is helpful...

                            I understand that by ordering Acai Berry Power 500, I am agreeing to receive Acai Berry Power 500 for a free 14-day trial period (days of availability for actual usage could be less depending on shipping time) beginning on date of order. $1.00 (non-refundable) for S&P. I understand that unless I cancel by calling [protected] within this 14-day period, beginning on the 15th day my credit card will automatically be charged $89.31 (Free Shipping) for a 31 day supply of Acai Berry Power 500 to be shipped at that time to my door. Thereafter, until and unless I cancel, my credit card will automatically be charged an additional $89.31 every 31 days for a new supply of Acai Berry Power 500. I would also like to take advantage of the the 21 day bonus trial to PriceLimbo for eight dollars & fifty one cents a month thereafter, should I choose not to call and cancel Price Limbo. I agree to the (21) day bonus trial to Fit Factory for ($29.95) each month thereafter, should I choose not to cancel. For questions or to cancel, please call our Customer Support team at [protected] M-F, 9am-9pm, EST. Our hours of operation are from 8am to 5pm MST. I understand that this consumer transaction involves a negative option and that I may be liable for payment of future goods and services, under the terms of this agreement, if I fail to notify the supplier not to supply the goods or services described.

                            0 Votes
                          • Ni
                            nikki Nov 26, 2008
                            This comment was posted by
                            a verified customer
                            Verified customer

                            i ordered the free sample endorsed by oprah, and advertised on my myspace page. the shipping and handling was the only fee i was to pay. $4.95. which was promptly taken from my bank account. i did recieve the package but my sister warned me that she ran into additional charges from a similar product. i have not opened the package but went online to read the terms and conditions. it say cancel my order within 14 days or i will recieve a $59.99 charge every month supply fee. so i canceled.
                            no problem. but, now there is a charge pending on my account for $19.95 to Fit Factory...what is that? i typed it into google and here is where all the dupped people are...ive tried contacting the company but they are recieving an unusual amount of calls so i didnt get to speck to anyone. i will be at my bank in the morning and on the phone with the company...try getting illegal on my ### and see what it gets you !!!
                            and i will be notifying oprah about this. she shouldnt endorse unless she knows all the fine print herself...fat rich people just cant help loving to hear their own voice!

                            good luck guys...

                            0 Votes
                          • An
                            antrom13 Nov 25, 2008
                            This comment was posted by
                            a verified customer
                            Verified customer

                            i am very upset!!They went ahead and charged my card!!they are thieves!!

                            0 Votes
                          • Wh
                            W H Nov 25, 2008
                            This comment was posted by
                            a verified customer
                            Verified customer

                            I also ordered the free Acai Berry trial and then read the fine print that came with the free trial indicating that they would start charging me a monthly supply of $89.91 unless I canceled within 14 days. I called the very next morning, and after waiting on the phone for 20 to 30 minutes, I canceled the automatic monthly shipping. That same day, they charged me the $89.91 and proceeded to send the month supply that came about 5 days later. Once again I got on the phone and waited for 20 minutes before I could talk to anyone. I was instructed to return the product, with delivery confirmation, and then call again to request my refund. A week later, I made the third phone call, waited again, and I was told that in the next 14 days I would get the refund. I later checked my credit card statement, and much to my surprise found the $29.95 charge from the Fit Factory in Nevada. Following a little on-line research I found this site and the phone number to request the refund. They tried to tell me that I had signed up for the program and I made it very clear that I had not signed up for any such program and that only charge that I signed up for was the $3.95 shipping and handling. In no uncertain terms, I asked them for a full refund and referred to all the above listed complaints. They quickly complied and indicated that a refund would be given and no further charges would be made to my account.

                            0 Votes
                          • Br
                            Bren Nov 25, 2008
                            This comment was posted by
                            a verified customer
                            Verified customer

                            Ditto here - I called the [protected] and spoke with a Kate - she gave me a confirmation number and told me I could expect a refund in 3-5 business days...I told her I was looking at a dozen complants on line that all said the same thing . Will see what happens...

                            0 Votes
                          • Sh
                            Sharila Rattan Nov 24, 2008
                            This comment was posted by
                            a verified customer
                            Verified customer

                            I always read the complaints and think to myself how could this happen. Unfortunately I encountered this today. Luckily I was checking my transactions online and saw a charge for $19.95 plus $4.95 pending from today.

                            I panicked and called my credit card company and filed a dispute. They gave me a number to call to verify and sure enough its invalid [protected].

                            Does any body have the correct or real number to contact this people... I am so mad.

                            0 Votes
                          • Ta
                            talk2velda Nov 24, 2008

                            UPDATE:

                            I've waited after speaking with JAKE who gave me my refund confirmation code on November 17th because it was still a pending charge as of the 17th. It still has not been taken off but today when I checked my account there was a charge for $89.31 for www.fit-fac.com at [protected]. I called the number and spoke with MEL. I asked her if she had anything to do with that other place and she said they did. So I told her that JAKE had already cancelled the $29.95 but that it didn't show up yet in my account and that I demand that the $89.31 be cancelled also. After an excruciating 19 minutes and 5 seconds of repeating my name and my address and my phone number exceedingly s-l-o-w, she said she would cancel it. I then had to ASK for my refund confirmation code. Mel told me that it could take up to 14 days for the credit to appear on my account. I'll be watching!

                            0 Votes
                          • Li
                            lisa Nov 22, 2008
                            This comment was posted by
                            a verified customer
                            Verified customer

                            same thing here, kinda glad im not the only one though, and also that i stumbled upon this page! did any one ever get there refund or product?

                            0 Votes
                          • Mi
                            Missysmith Nov 20, 2008
                            This comment was posted by
                            a verified customer
                            Verified customer

                            I just wanted to thank you for posting this phone number! The number on my bank statement was no good. The number you posted did finally get me to a live person, who wasn't all that helpful but reluctantly agreed to give me my money back after a long speech about fitness. *sigh* This entire thing has been a nightmare. How do these people sleep at night?

                            0 Votes
                          • Ch
                            Chanin Nov 19, 2008
                            This comment was posted by
                            a verified customer
                            Verified customer

                            This company is unable to be contacted by the number listed on your credit card statement for cancellation. Never heard of this company, but from what I have found through research they have jumped on with Acai Berry Products that you request for a free trial on the internet with only having to pay $3.95 shipping and handling! Once you request the free sample, you apparently will also be charged from numerous other companies a membership fee.
                            Fit Factory cannot be contacted for removal from their so called program, nor can you find out how to be credited for their fradulant changes to your charge card!

                            0 Votes
                          • Da
                            Daphne Hoggan Nov 19, 2008
                            This comment was posted by
                            a verified customer
                            Verified customer

                            Yes I too ordered the Acai Berry which I never recieved but on monday 11/17 I noticed I had three charges on my account for 29.95 almost a hundred dollars for something I did not order or know anything about. This company is a Scam. What is fit Factory! A bunch of Theives! The said my money would be refunded I'm still waiting.

                            0 Votes
                          • Ki
                            kim Nov 18, 2008
                            This comment was posted by
                            a verified customer
                            Verified customer

                            WOW!!! I just went and checked my checking acct statement again...there's ANOTHER friggin company attached to this: PRICELIMBO charged me $8.51. here's their phone number:
                            [protected] another be persistant number...i was hung up on three times and finally got through. you must "cancel your membership" (that we NEVER signed up for) or they will charge you every month. Demand a refund also. I CANNOT BELIEVE I WAS SCAMMED WITH THIS ACAII BERRY!!! AND with THREE different companies!!! Someone/somewhere has to be able to STOP this!!!

                            0 Votes
                          • Ki
                            kim Nov 18, 2008
                            This comment was posted by
                            a verified customer
                            Verified customer

                            Hi everyone...
                            I too ordered the "free" acaii berry, first, PLEASE call that 800 number and make sure to CANCEL your "order" if NOT they will bill you $80 something dollars a month. OK, I did that, got a confirmation number and all.
                            Today I received my checking acct statement and there was a charge of $29.95 from Fit Factory out of Nevada - I have NEVER heard of this company at all. Yes, I figured I was scammed and thats what it was. I called them (from the phone number on my checking statement) did get right thru and she was trying to tell me I signed up for their program when I ordered the acaii trial. NOT TRUE!!!
                            anyway...here is the phone number, CALL AND DEMAND A REFUND...dont let them tell you that you agreed to their program (i still dont know what it is) when you ordered the acaii free trial.
                            here's the number: If you have any questions or comments regarding the contents
                            of this email, please contact our customer service department
                            Monday - Friday between 9 AM and 9 PM EST at [protected].
                            I did receive an email confirming my "cancellation" (HAHA) and thats the number.
                            GOOD LUCK ALL. BE PERSISTANT!!!

                            0 Votes
                          • Ka
                            Kathie Nov 18, 2008
                            This comment was posted by
                            a verified customer
                            Verified customer

                            I also had the same misfortune of ordering this product. I guess I thought since Oprah endorsed it, it was safe.

                            Not only did they charge me a $29.95 charge (which I had refunded in about 3 days after called the Fit Factory).

                            The following week they hit my credit card for an $89.00 fee for Colon Cleanse. I had to go to my bank fill out a Regulation E Form (Fraud Investigation Form) and am waiting for that refund as well (this happened only a week after the $29.00 charge).

                            I subsequently had to cancel my credit card and obtain a new card so that future charges from this company are unable to be processed.

                            Hope this Helps!

                            0 Votes
                          • Lu
                            Lucille Nov 18, 2008
                            This comment was posted by
                            a verified customer
                            Verified customer

                            OMG yes! me too! I'm SO upset! Nothing is free and I've totally learned my lesson! I'm just in tears here trying to reverse the charges. I actually am in FitFactory twice! This is so not fair! Such a rip off!

                            0 Votes
                          • Ma
                            mary Nov 18, 2008
                            This comment was posted by
                            a verified customer
                            Verified customer

                            OMG I am going through the same thing!!! I checked my credit card account this morning and there was a charge of $29.95 from this Fit Factory...I also just ordered the Acai Berry free trial for just a shipping fee. And on top of this I am now receiving phone calls to try to get me to buy all kinds of packages to different things, the people where talking so damn fast I can not remember what they were saying, , all i know is that they wanted to charge me $$$$$ ... What a SCAM!!!

                            0 Votes
                          • Valerie Nov 18, 2008

                            I checked my account and saw there was money collected in the amount of 29.95 to Fit Factory... I had never even heard of this company... I also ordered the acai berry which was free. All i had to pay was 3.95 for shipping and handling... I still have not received it... it's only 30.00 but I'm a single mom and every penny counts... I'm so upset... and i don't know what to do about this... not to mention that the phone number provided is an invalid number...

                            0 Votes
                          • Se
                            seal409 Nov 17, 2008
                            This comment was posted by
                            a verified customer
                            Verified customer

                            I signed up for the Acai Berry trial and never got the product, called and cancelled my free trial along with the two bonus trials ($29.95 fit-fac + $8.51 Price Limbo). Even though I cancelled, I still got charged the $29.95 couple of days later from Fit-Fac.com. I called and told them that I had cancelled and received a refund. What a scam!!

                            0 Votes
                          • Ti
                            Tierra Nov 17, 2008
                            This comment was posted by
                            a verified customer
                            Verified customer

                            Did anyone ever get their products?? I did cancell my account with Acai Berry & also had to call & cancell the Fit Factory charges...

                            DID ANYONE GET THEIR $$ BACK AND OR ANY FUTURE CHARGES?

                            0 Votes
                          • Ta
                            talk2velda Nov 17, 2008

                            I too signed up to get the free sample of the Acai berry. If you left the screen before ordering, you were given a chance to order the sample for $1.00 shipping. I decided to try it for a buck. I DID NOT AGREE TO ANY SORT OF MNTHLY CHARGE so today when this showed up in my account as a pending charge, I hit the roof. I called the number [protected]) immediately and spoke with Jake Williams. He was OK in the polite department but insised that I signed up for this. I told him that there is NO WAY, NO HOW that I signed up for anything other than a free sample of acai berry. I would not under any circumstances want to join anything that is going to charge me a monthly fee on something like this and I would swear to it on the Bible. I had to be absolutely adamant and he finally gave me a confirmation number to refund the amount. Since it is only pending on my checking account, he said that he would not be able to refund it until it actually went through. I'll be checking my account until the refund clears. I would also recommend that if you don't catch the person's name when they first answer, that you specifically ask for their name and DO MENTION that you will be calling back in a couple of days and every day thereafter until it is taken care of.

                            BTW, my introduction to this was through an ad on my facebook profile. Supposedly facebook doesn't accept scammers advertising on their page but what a joke that is.

                            0 Votes
                          • An
                            Angela Nov 09, 2008
                            This comment was posted by
                            a verified customer
                            Verified customer

                            I have never received anything but POOF here is a charge and it makes me sick! These people will not take it off! Instead I got some kind of fitness person. (probably some no limbed hack sitting there talking trash) which says they can do nothing about my charges. I am going to call about this because I was only supposed to pay a little $3.00 shipping charge and now they have bamboozeled me for an unauthorized charge.
                            OH YEAH.. I ordered this prodecut in early October 2017. My card has since then expired and somehow they got that charge thru anyhow.
                            Yes I am going to call them in the morning and if I do not get my refund. I will surely be cancelling my card and taking a NEW number.

                            0 Votes
                          • As
                            Ashley Calderwood Nov 08, 2008
                            This comment was posted by
                            a verified customer
                            Verified customer

                            Un believeable. Never received the product, but received plenty of charges, and time spent on hold. Luckily I was able to be fully refunded for my money, not my time and aggrevation. Maybe Oprah should spend a little less time raving about the product and a little more time warning us about scams.

                            0 Votes
                          • Am
                            amber Nov 07, 2008
                            This comment was posted by
                            a verified customer
                            Verified customer

                            They got me too! Same story as all of you. My bank is taking care of it and canceled my card.

                            0 Votes
                          • Ka
                            Kalyn Nov 06, 2008
                            This comment was posted by
                            a verified customer
                            Verified customer

                            Ok. SO the same thing happened to me. I am so pissed off!! My husband had to get on the phone because the lady told me that the $29.95 charge was for looking at the website and she was not willing to give me back my money. GOod thing was that I noticed that I had a random $29.95 charge. I hope these sample pills are going to make lose weight and not make me go broke. Who cares if you look skinny when in the end you will be broke?? Hopefully, there will be no charges, but we will see.

                            0 Votes
                          • El
                            Ellen Goodrum Nov 05, 2008
                            This comment was posted by
                            a verified customer
                            Verified customer

                            I ordered the free trial offer of acai berry an received a charge on my account for $29.95, that I did not authorize. I got a phone number of [protected] from a company that I found on the internet. I called and they said they will stop the charges.

                            0 Votes
                          • Be
                            Beka Nov 05, 2008
                            This comment was posted by
                            a verified customer
                            Verified customer

                            the SAME THING HAPPEND TO ME! What am i supposed to do?!

                            0 Votes
                          • Se
                            Serina Nov 05, 2008
                            This comment was posted by
                            a verified customer
                            Verified customer

                            As of 11/5/08 the Fit Factory number has been disconnected. I am disputing this charge with my bank.

                            0 Votes
                          • Me
                            Melisa Nov 05, 2008

                            I got a call from a comapany who received my Information INCLUDING my CC# from the Acai Berry Flush Company!

                            THEY GAVE OUT ALL MY INFORMATION! Now I am going to get charges left and right I don't even know of! It Is Time To Change The Bank Card Number!

                            0 Votes
                          • Ba
                            Barb Eck Nov 05, 2008
                            This comment was posted by
                            a verified customer
                            Verified customer

                            Same thing just happened. I called the company and threatened to go to the attorney general if they did not rebate my money immediately. We shall see if it happens. I got a confirmation number and cancelled. What a scam.

                            0 Votes
                          • Tr
                            TrishB Nov 05, 2008
                            This comment was posted by
                            a verified customer
                            Verified customer

                            I i totally agree about the $29.95 charge...I ordered the Acai berry on 10/27/08 with a $1.00 shipping fee...I have yet to recieve this product...and have a chage today 11/5/08 for 29.95 on my bank acct. I have already called my bank, and am disputing the charge...I am now going to try to call the FIT FACTORY cutomer service department here, and see what happens...

                            0 Votes
                          • Me
                            Melisa Nov 04, 2008

                            I never received the product, and when I called 2 days after i ordered cause of a GUT FEELING, they would not LET me. They said I had to call closer to the Last Day of my Free Trial!

                            Then TODAY 11/4/2017 I get a charge on my account for $29.95? I have filed a Complain with the IC3 and with the BBB.

                            I also informed the Man I got a hold of at the Fit Factory that I was contacting the IC3 and the BBB! I was Very Pissed, and I let Him Have It! He said my money would be Refunded... We Will SEE!

                            I don't have the money to just Throw Around! [censored]!

                            0 Votes
                          • Me
                            Melisa Nov 04, 2008

                            I just got off the phone with them... I called today and Canceled my membership because I NEVER received the product.

                            I knew something was up and tried to cancel it just days after I ordered it, and they would not let me. Even offered me an extra bottle. All of which I never received!

                            I called them Today after I read about other women having the same problem...

                            LADIES... Go To The IC3... it is the Internet Crime Investigation Devision of the FBI. They Work with stuff like this.

                            And I told the guy on the phone that is where I am going, and I want my money refunded TODAY!

                            0 Votes
                          • Df
                            d fenn Nov 04, 2008
                            This comment was posted by
                            a verified customer
                            Verified customer

                            same thing happened to me

                            0 Votes
                          • Ka
                            Kathy Nov 03, 2008
                            This comment was posted by
                            a verified customer
                            Verified customer

                            I called to order the Acai trial by phone. I noticed the the notation regarding the Fit Factory membership at the bottom of the on-line order form. The customer service rep at Acai told me that I had to subscribe to the Fit Factory and Price Limbo in order to receive my free trial of Acai. She also said after 1 day I could go to each respective Website and use my e-mail address and zipcode to cancel the subscription.

                            I told her I wasn't comfortable singing up for something I don't want in order to try or even purchase Acai. Needless to say - I'm out of luck ! I live in Canada and can't buy the product here.

                            0 Votes
                          • Ja
                            janel Nov 03, 2008
                            This comment was posted by
                            a verified customer
                            Verified customer

                            This just happened to me. I tried calling the phone number that was given to my bank and it is invalid. This is so scary that this is happening. Beware of the trial offers.

                            0 Votes
                          • Mm
                            M. Mirage Nov 03, 2008
                            This comment was posted by
                            a verified customer
                            Verified customer

                            The bank did a conference call with Fit factory, and they will refund my money, and the back will refund fees. I told them they needed to google themselves and see what comes up...They will be suprised!

                            0 Votes
                          • Mm
                            M. Mirage Nov 03, 2008
                            This comment was posted by
                            a verified customer
                            Verified customer

                            Same thing! I am on the phone now with Wachovia!

                            0 Votes
                          • Am
                            Amanda Mathers Nov 03, 2008
                            This comment was posted by
                            a verified customer
                            Verified customer

                            The same situation happened to me! I just called today the 800 number and they cancelled the membership and refunded my money. They stated that you automatically sign up when you order the product! I still have not received mine either. Is there anything else we can do about this?

                            0 Votes
                          • Di
                            dina baggett Nov 03, 2008
                            This comment was posted by
                            a verified customer
                            Verified customer

                            I ordered the trial size, over 6 months ago. i also called and canceled any further pills. now months later im getting 19.95 taken out of my account. this is crazy. they are ripping people off.

                            0 Votes
                          • De
                            Debbie Nov 03, 2008
                            This comment was posted by
                            a verified customer
                            Verified customer

                            This also happened to me. They are scamming people everywhere! I spoke with a person named ARMY at the customer service numer and she has cancelled my information and is suppose to credit my bank account back the $29.95. I plan on wrtining to the BBB. This is rediculous!!!

                            0 Votes
                          • Ka
                            Katie Nov 03, 2008
                            This comment was posted by
                            a verified customer
                            Verified customer

                            The SAME EXACT thing happened to me. I ordered almost two weeks ago and have yet to receive my sample. And when I tried to cancel the fit factory subscription, the rep said she would cancel my subscription, but I should take advantage of their product -- she seemed shocked when I told her, "No. I want you to cancel the subscription now, and I want the money credited BACK to me." We will see, I guess...

                            0 Votes
                          • La
                            lauren Nov 02, 2008
                            This comment was posted by
                            a verified customer
                            Verified customer

                            I also ordered the Aci Berry and did not recieve it! I got a charge on my credit card for Fit Factory and for an $89.91 charge for another month supply of Aci Berry which I did not recieve! I am calling them tomorrow to cancel! Both of these companies are Fraud!

                            0 Votes
                          • Ir
                            Irene Nov 02, 2008
                            This comment was posted by
                            a verified customer
                            Verified customer

                            I also ordered this trail of the ACAI berry and discovered this same charge from FIT FACTORY. I just got them to grant my "courtesy refund" and cancel any account under my name and have been promised that I will not see any future charges. So like you I say we shall see but I do have the customer service reps name and my cancellation confirmation code.

                            0 Votes
                          • Ka
                            Kat Nov 02, 2008
                            This comment was posted by
                            a verified customer
                            Verified customer

                            Ordered the trail ACAI berry for $3.95 - 10/20 (which I have not received) But I did receive a 29.95 charge for Fit Factory. Called my bank, they gave me this number: [protected] and I was pretty nasty, but eventually I got them to agree to refund my $29.95. Only time will tell.

                            0 Votes
                          • Sh
                            Sheila Nov 01, 2008
                            This comment was posted by
                            a verified customer
                            Verified customer

                            Just had to do the same thing. Was suprised to see the 29.95 charge on my card. Still have not received the acai berry. Remeber it said on the site that I ordered the free trial on, in small print that after your 14 free day trial(starting from the day your ordered) you will be charged 89.95 per month for the pills and be shipped them every month till you cancel. It has been 9 day since I ordered mine and still nothing so I am calling on Monday to cancel. What a total scam. Should have known.

                            0 Votes
                          • Ti
                            tiredwithkids Nov 01, 2008
                            This comment was posted by
                            a verified customer
                            Verified customer

                            the EXACT same thing happened to me!
                            I hope people are able to read these e-mails prior to giving up their credit card numbers and being swindled.
                            These people should be in JAIL!
                            Absolutely criminal.

                            0 Votes
                          • Mi
                            mikew Nov 01, 2008
                            This comment was posted by
                            a verified customer
                            Verified customer

                            just noticed the same situation on my account. going to call soon to cancel. did anyone ever recieve the acai berry?

                            0 Votes
                          • Ja
                            Jan Nov 01, 2008
                            This comment was posted by
                            a verified customer
                            Verified customer

                            Ditto.
                            Called today after seeing the charge on my acct. The 800 service number said it does not work in my area. I did get through on the original invoice and they said it was canceled and gave me a confirm number.
                            I also called my credit union and they will look into it as a charge I am disputing.
                            I hate scammers. I am emailing Oprah and Rachael Ray about this - since they endorsed it. Also, the site that the ad appeared on. I think I was on myspace when I ordered.
                            And, almost ten days later I still haven't received the product even though I was charged with the shipping.

                            0 Votes
                          • Am
                            Amanda Nov 01, 2008
                            This comment was posted by
                            a verified customer
                            Verified customer

                            Same thing just happened to me and I was trying to figure it out.

                            0 Votes
                          • Ja
                            Jan Nov 01, 2008
                            This comment was posted by
                            a verified customer
                            Verified customer

                            Ditto all of the above except . . . the woman I spoke with sounded really dumb and initially refused to cancel the charge. When I threatened to contact a consumer attorney, she agreed to cancel the charge. Time will tell. As everyone else indicated, I never received the product.

                            0 Votes
                          • Jh
                            Jhanna Oct 31, 2008
                            This comment was posted by
                            a verified customer
                            Verified customer

                            Same exact thing has happened to me today. I looked Fit Factory up online and got the number [protected], and talked to a lady and she said that I signed up for it when I purchased the Acai Berry online. I did no such thing and never saw anything that had to do with Fit Factory. She was really nice and said she would cancel the charge and will never charge my card again. I recieved a confirmation number as well from her, so we will see after today, if she really does cancel the charges. I recommend calling that number, as she was really nice and helpful.

                            0 Votes
                          • Ma
                            Marina Oct 31, 2008
                            This comment was posted by
                            a verified customer
                            Verified customer

                            Same situation here!
                            But I was able to speak to sales rep on this number - [protected]. They say they will cancell and change back. Do you think it will happen?

                            0 Votes
                          • Tr
                            Trish Oct 31, 2008
                            This comment was posted by
                            a verified customer
                            Verified customer

                            Same thing happened to me, I ordered the acai berry, was charged the shipping charge, never received product, and was charged 29.95 for Fit Factory. I called my credit card company which credited this charge back to my card, (thank goodness for Chase credit card company, not all companies are willing to do this). Anyway, Chase called the company Fit Factory while I was on the phone and connected them to me to question the charge, the connection started cutting in and out and I could not understand what the lady was saying and when I told her this, her voice miraculously became clear asking if I could hear her and once I stated yes, she would start talking again and again the connection would break up. I went through this several times, finally I stated, "if you can hear me, I think you are doing this on purpose" at this point, I was frustrated and hung up and called Chase back and notified them of what had happened.

                            0 Votes
                          • Ja
                            jason Oct 30, 2008
                            This comment was posted by
                            a verified customer
                            Verified customer

                            Same thing happend to me!

                            0 Votes
                          • Ed
                            edna maghoney Oct 30, 2008
                            This comment was posted by
                            a verified customer
                            Verified customer

                            I also signed up for a free trial of acai berry and never received the product, was charged 5.95 shipping and on the 28th of oct was charged 29.95 from fit factory and when i tried calling [protected] got a response that it was not a valid phone number

                            0 Votes
                          • Kr
                            Kris Oct 30, 2008
                            This comment was posted by
                            a verified customer
                            Verified customer

                            Everyone has been posting compaints here if you are interested. I have also posted resolutions.

                            Fit Factory — Charges on bank acct not aggreed to

                            0 Votes

                          Fit FactoryCharges on bank acct not aggreed to

                          I ordered a trial sample supposed to be free with shipping and handling charge, but noticed a charge on my bank account that I didn't recognize or authorize. I have not recieved any free trial sample in the mail yet and it's been over 1 week.

                          Add your opinion

                            By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                            • On
                              Online Customer Service Aug 17, 2016
                              This comment was posted by
                              a verified customer
                              Verified customer

                              We provide customer service for some of the Fit Factory Healthy Hub programs.

                              I apologize for any misunderstandings that might have occurred when you were purchasing your dietary supplements online. Fit Factory/My Shape My Way program is a companion program that comes with various products of this type. It offers our customers a personal trainer you can converse with daily, pictures, music links; it offers links to recipes and menu planning. This program also offers a variety of diets for special needs that can be customized to fit your weight loss goals.

                              All pertinent information is provided for you before entering any method of payment information for your supplement. This provides you access to all the terms and disclosures as well as Customer service numbers for your product and the companion program that accompanies it for great support and success with your product.

                              If you have any further inquiries and for customer service you may call [protected] and they'll be happy to assist you with any further questions or concerns. If you feel you need any further assistance please feel free to contact me directly at [email protected], I will be happy to help you where I can.


                              Sincerely,
                              Lin Carlson
                              Online Customer Support

                              0 Votes
                            • 19
                              1955 Aug 17, 2016

                              Like several complaints listed here, I also ordered a free trial of the Acai berry last Spring 2009, found a charge on my credit card for 29.99 for another order. I called and canceled this and have the documentation of the call. Since I get paperless billing and do not use this card, I just discovered that the "Fit Factory" or "Hub Healthy" charge was continued to be charged against my card after I clearly discontinued it quite a while ago. When I received my year-end statement, I discovered that the Charge continued for another 6 months without my knowledge or approval. Just called today to stop the service and also contacted Capitol One to dispute all of the charges.

                              Turns out that this company also deals with tattoo parlors, piercings, massage and other "services" that aren't listed on their website. Beware.

                              I've submitted a complaint to the BBB.

                              0 Votes
                            • Sa
                              sammonselk Jun 06, 2016

                              I don't even know who this company is, never ordered anything from them, but all of the sudden charges were on my account. When I contacted them, they said I ordered a diet supplement from another company and that they were a part of that. I did not see anything regarding this company on the ordering of the supplement (AcaiSlim).

                              0 Votes
                            • Da
                              Dale Lingle Nov 17, 2011
                              This comment was posted by
                              a verified customer
                              Verified customer

                              What a scam. These guys are tied to Bromalite, and by agreeing to the Bromalite free trial, you are automatically enrolled with this company. Small print. Contacted bank, and can't recover my money, since it's part of the Bromalite agreement. BEWARE!!! I contacted them immediately after I saw the charge on my account, and talked with a "live" customer service agent. She couldn't help me because she's a "diet consultant". It's sad that a company can get by with ripping people off like this.

                              0 Votes
                            • Ca
                              Cabrera1 Nov 23, 2010

                              Found a fraudulent charge on my credit card statement. I have never heard of or visited any such website. Upon googling "cerbman*healthforever" I found numerous complaints of the same nature and that their company is now known as fitfactory. They somehow have my credit card information and an old email address of mine and have charged me for no products but simply access to their site which is frankly ridiculous. No one would pay $29.95 monthly just to access a website where in they would have to spend more money just receive any products. I am currently in the process of faxing webpages of complaints to my credit card company since I have no other proof besides my word that never warranted this charge.

                              0 Votes
                            • Tr
                              TriSlim May 18, 2010
                              This comment was posted by
                              a verified customer
                              Verified customer

                              We are not Fit Factory, however, if you have not had your issue resolved, please send me an email at [email protected] and I will help to get the issue resolved. Please send a short summary of the issue and that you posted on Complaints board. Thanks,

                              Glen

                              TriSlim Corporate Offices

                              0 Votes
                            • On
                              Online Customer Service Mar 02, 2010
                              This comment was posted by
                              a verified customer
                              Verified customer

                              Our company represents some of the Fit Factory programs which may show on a billing statement as HealthHub or MyTrainer. Fit Factory is a companion program that comes with various online health products or dietary supplements and I apologize for any misunderstanding that might have occurred when you purchased your product online.

                              Fit Factory offers our customers live chat support with licensed Fitness Trainers and Dietitians, flash galleries for yoga and workouts, links to recipes and can also assist with menu planning. This program also offers a variety of diets for special needs that can be customized to fit your nutrition and/or weight loss goals.

                              All pertinent information about Fit Factory was provided when payment information was entered for your product and before final submission of your order - this provided you access to all the terms and disclosures, as well as Customer service numbers, for greatest support and success with your product.

                              Your post mentioned that you have already contacted Customer service for Fit Factory. Our company strives to give the highest standard of quality customer service, and if you feel you were not treated fairly, or would like to discuss additional issues, please contact me directly at [protected], or you may email me at [email protected], and I will be happy to assist you with your concerns.

                              If you are another customer reading this and you have tried customer service [protected]) and feel that we have failed you, or you feel you were mistreated in any way, please contact me directly at the number above, or through the customer service email, and I will be happy to address your concerns ASAP.

                              Sincerely,
                              Online Customer Support

                              0 Votes
                            • On
                              Online Customer Service Feb 10, 2010
                              This comment was posted by
                              a verified customer
                              Verified customer

                              Our company represents some of the Fit Factory programs. Fit Factory is a companion program that comes with various Dietary products and I apologize for any misunderstanding that might have occurred when you purchased your dietary supplement(s) online.

                              Fit Factory offers our customers live chat support with licensed Fitness Trainers and Dietitians, flash galleries for yoga and workouts, links to recipes and can also assist with menu planning. This program also offers a variety of diets for special needs that can be customized to fit your nutrition and/or weight loss goals.

                              All pertinent information is provided before entering any method of payment information for your supplement - this provides you access to all the terms and disclosures, as well as Customer service numbers for your product and the companion program(s) that accompany it, for greatest support and success with your product.

                              Customer service for Fit Factory can be reached at [protected] hours a day, 7 days a week - and they will happy to assist you in addressing your concerns.

                              If you are another customer that is reading this and you have already tried customer service, but feel that we have failed you in some way or you feel you weren't treated fairly please call me directly at [protected], or email me at [email protected], I will be happy to address your concerns ASAP.

                              Sincerely,
                              Online Customer Support

                              0 Votes
                            • Sn
                              snoblin1 Feb 09, 2010

                              A 21 day free trial offer burried in the details of another purchase. Cancelled 1st offer but free offer program was not also cancelled. THIS IS WRONG. Takes advantage of consumer, especially the elderly. Federal Trade Commission should look into this type of business practice. These charges are fraudulent.

                              What can be done?

                              0 Votes
                            • Ti
                              Timin LA Feb 06, 2010

                              How is this possible. I noticed the $29.95 charge just this morning. It looks very familiar to my gym membership, so I let it slip for a few months.

                              I called the number. It was all very shady. Terrible connection. Couldn't tell me what the product was or even their name!

                              Told me that I signed up for the service, which they still couldn't name or describe.

                              I lost my head a little and they said they would credit 3 months of the charges (out of 7...yeah, that's my fault). Instead I received an email welcoming me to some fitness program.

                              I called again and they assured me the charges would be removed.

                              I went ahead and contacted Fraud Alert at Chase, cancelled the card and am working on disputing the charges. I don't feel safe with these people having my info.

                              0 Votes
                            • On
                              Online Customer Service Jan 12, 2010
                              This comment was posted by
                              a verified customer
                              Verified customer

                              Our company represents some of the Fit Factory programs and I apologize for any misunderstanding that may have occurred when you canceled your Fit Factory Membership.

                              Your post mentioned that you have contacted Customer service, and our company strives to give the highest standard of quality customer care. If you feel you were not treated fairly, or would like to discuss additional issues, please contact me directly at [protected], or you may email me at [email protected], and I will be happy to assist you with your concerns.

                              If you are another customer reading this and you have tried customer service and feel that we have failed you, or you feel you were mistreated in any way, please call me directly and the number above, or the customer service email, and I will be happy to address your concerns ASAP.

                              Sincerely,
                              Online Customer Support

                              0 Votes
                            • Me
                              mentalnutrition Dec 23, 2009

                              After ordering a bottle of Bromalite-(-did they offer a free sample?--my credit card was charged $40), I read the fine print that stipulated I needed to call if I didn't want their weight loss program. I don't need to lose weight. I called and felt I had taken care of it. 9 months later I was shocked to find out they had been charging my account 29.95 every month since then!Customer service is customer disservice, gibberish that involves an offer to call my bank and do a "3-way conversation with a bank representative" to find out why promised refunds are not posted . These criminals need to be stopped!

                              0 Votes
                            • Pe
                              peralta166 Dec 14, 2009

                              i also did the free trial and they charged my son in laws credit card $88.15, but my trial was not over and i asked for one bottle but they sent two of them and charged me double.iT WAS A BiG SCAM i CANT BELiEVE THiS.S0MEONE SHOULD SHUT THERE SYSTEM D0WN.

                              0 Votes
                            • Jl
                              JLonghofer Nov 03, 2009

                              I never ordered a supplement from these people, never signed up for anything, was billed never recieved email, talked to the people on the phone, she goes on, and on, about canceling my "membership" giving me confirmation number, until I asked if this was going to be credited to my card, did she give me a different confirmation number, however if I wouldn't of asked this question the way the customer service person talks to you it leads you to believe that is what is happening.I don't even know what supplement they sell.

                              0 Votes
                            • Oz
                              ozigi Oct 13, 2009

                              Okay, i know i'm going to get people upset with what about to write but i don't think they are really scamming anyone. First of all let me say i don't work for them or have any affiliation with them, actually i stumbled on this page when doing a review on them before i purchased, which i always do before i buy anything.

                              The problem that we often have is not reading fine prints before agreeing to something when purchasing online. Its very easy to skip because its all the way at the bottom with some fonts and can be easily ignored. I can't comment about not receiving your products on time since i order just 2 days ago.

                              When signing up please read the fine prints which tells you and i quote " By click on submit, you also agree to the 21- DAY BONUS TRIAL TO FIT FACTORY FOR $29.95 EACH MONTH THEREAFTER, should you choose not to cancel. For questions or to concerns, please call our Customer Support team at [protected] M-F, 24/7.

                              0 Votes
                            • Ew
                              EWEWISH Oct 07, 2009

                              and no they cant because it is a legitimate company you just are to lazy to read the terms and conditions ?

                              0 Votes
                            • Ew
                              EWEWISH Oct 07, 2009

                              they ask you for the first 4 and the last 4 to verify that you do not have an account

                              0 Votes
                            • Ew
                              EWEWISH Oct 07, 2009

                              you gave them your info you stupid ### how about you read the terms and conditions

                              0 Votes
                            • Ew
                              EWEWISH Oct 07, 2009

                              FIT FACTORY IS NOT A SCAM! NOR DOES IT TAKE MONEY WITH OUT YOUR AUTHORIZATION !!! YOU GOD DAMN PEOPLE ARE JUST TO DAMN ARROGANT AND ILLITERATE TO CHECK YOUR E-MAIL OR READ THE TERMS AND CONDITIONS IT STATES VERY CLEARLY THE WHOLE PROCESS RIGHT HERE IN THE NATURES BEST ACAI TERMS AND CONDITIONS ALSO THEY DO SEND YOU A CONFORMATION E MAIL BUT OF COURSE YOU WOULDN'T KNOW THAT YOU DIDN'T CHECK FOR IT!
                              I AM VERY GREATFUL FOR FIT FACTORY THEY HAVE HELPED ME TRACK AND LOOSE WEIGHT 58LBS TO BE EXACT. HERE ARE THE TERMS AND CONDITIONS FOR THE ACAI PRODUCT. IT STATES VERY CLEARLY HOW YOU GET FIT FACTORY

                              CAREFULLY READ AND AGREE TO PURCHASE TERMS BELOW BEFORE ORDERING:
                              Terms of Offer

                              Amir and Sanchez Nutraceuticals is committed to improving the health and well-being of our customers by providing safe and effective wellness products made with the highest quality ingredients. Rigorous research from top wellness scientists goes into each of our unique products assuring our customer's safety. We are also committed to providing our customers with exceptional customer service.

                              By placing an order with us, you acknowledge and agree to be bound by all of the terms and conditions stated herein. If you do not agree to these terms, do not use this web site or make a purchase from this web site. All references herein to "we" or "Nature's Acai Berry" refer to Amir and Sanchez Nutraceuticals. All references herein to "you" refer to any user of this web site.
                              Nature's Acai Berry Trial Offer Terms

                              You are ordering a 14-day risk-free trial of Nature's Acai Berry for the $4.99 cost of shipping and handling, which will be charged to the credit or debit card you provide when you place your order. Your 14 day trial begins when we ship Nature's Acai Berry. Your product will ship within 24 hours of ordering. If you are not satisfied with Nature's Acai Berry, you can cancel before the end of the 14-day trial period by calling [protected] M-F, 9am-9pm, EST, and your credit card will not be charged further. If you are happy with Nature's Acai Berry, do nothing and your credit card will be charged an additional $79.96 approximately 15 days after your risk free trial is shipped.

                              As part of this offer, you will be enrolled in the Nature's Acai Berry home delivery program and have the option to be enrolled in The Diets Central membership program and the Cost Wave membership program. When you place your order and choose to be enrolled in Diets Central and Cost wave, you authorized Nature's Acai Berry to transfer your contact and billing information (including credit or debit card information) to Diets Central and Cost Wave to process your enrollment and charge you as described below.
                              NATURE'S ACAI BERRY HOME DELIVERY PROGRAM

                              Unless you call to cancel before the end of the 14-day trial period, beginning approximately 30 days after your trial order was shipped. and about every 30 days thereafter, we will automatically send you a fresh 1-month supply of Nature's Acai Berry. We will charge the credit or debit card you provide today the Member's Only price of $79.96 plus $5.95 s/h for a total of $85.91 each month when each order of Nature's Acai Berry ships. You may cancel your membership at any time and avoid further shipments and charges by simply calling customer service at [protected] 9am-9pm, EST before the next shipment and charge date. Please see below for information about refunds and returns for Nature's Acai Berry.
                              DIETS CENTRAL MEMBERSHIP

                              When you complete your order for the trial offer of Nature's Acai Berry, you have the option to start a 14-day trial in the Diets Central membership program. Diets Central provides you with ways to help meet your fitness goals. Diets Central offers expert information on diet exercise and diets. If you do not wish to continue with the Diets Central membership beyond the 14 day trial, you must call [protected] M-F, 9am-9pm, EST. If you do not cancel by the end of the 14 day trial, Diets Central will automatically charge the monthly membership price of $29.95 to the credit card you provided to us when you placed your order for Nature's Acai Berry. Diets Central will charge this membership price to your card every 30 days thereafter unless you cancel your membership. To cancel and avoid further charges, contact Diets Central at [protected] M-F, 9am-9pm, EST before the next charge date.
                              COST WAVE MEMBERSHIP

                              When you complete your order for the trial offer of Nature's Acai Berry, you have the option to start a 14-day trial in the Cost Wave membership program. Cost Wave provides clients with big savings on brand name items. Cost Wave searches the web for the best deals and then Cost Wave transfers these rebates and coupons in one easy to manage format. If you do not cancel by the end of the 14 day trial, Cost Wave will automatically charge the monthly membership price of $2.95 to the credit card you provided to us when you placed your order for Nature's Acai Berry. Cost Wave will charge this membership price to your card every 30 days thereafter unless you cancel your membership. To cancel and avoid further charges, contact Cost Wave at [protected] M-F, 9am-9pm, EST. before the next charge date.
                              Customer Contact Policy

                              You are required to provide an accurate phone number, e-mail address, and shipping address when placing your order. We may void any orders that do include accurate account information.

                              You must contact us before the end of your 14-day of ordering your Nature's Acai Berry trial if you have not received your Nature's Acai Berry trial product. If you fail to contact us within 14 days of ordering and we have delivery confirmation at your address, Amir and Sanchez Nutraceuticals will assume that you have received the product and will not be liable for any shipment that you later claim to have not received.
                              Health Disclaimer

                              Any statements on this site or any materials or supplements distributed or sold by Nature's Acai Berry have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease. If you are pregnant, nursing, or taking medication we suggest consulting with a physician before using any of our products.
                              Shipping Terms

                              We ship all orders for Nature's Acai Berry via the United States Postal Service First Class Mail (standard ground mail service). If available, you may select our Expedited Shipping Option, and we will ship your package out the same day for all orders placed before 1PM EST and the next business day for all orders placed after 1PM EST. Expedited packages will arrive within 1-4 business days. Please be advised that shipments are not sent out on Saturdays, Sundays, or any Holidays. We do not guarantee arrival dates or times. We do not refund or credit shipping charges for any monthly shipments. Diets Central and Cost Wave login information will be provided upon completion of sign up.
                              Return Policy

                              If you are unsatisfied with our product please call at [protected] 9am-9pm, EST all returns must be sent to:

                              Nature's Acai Berry
                              4141 Raymond St
                              STE F
                              Phoenix, AZ 85040

                              0 Votes
                            • He
                              he died for ur sins Sep 24, 2009

                              i have been dealing with broma cleanser since august 2009 they have closed my account but other company that work with them didnt so i have to close them as well fit factory fit zone just charged 29.99 unauthorized on my account (wtf) who are they, give me my money and leave me alone, and the broma cleanser dont work

                              0 Votes
                            • Fi
                              FITFACTORY S***S ! Sep 19, 2009

                              I ordered vitamins from Gotbody.com, the charges for Fitfactory started then and went on for months under different names on my credit card bill. I talked to a snotty customer service guy at Gotbody who said when you buy from them you are enrolled in this great thing called Fitfactory. For 8 months never received any kind of membership info. Talked to customer service at Fitfactory, they said as a "courtesy" they would return 2 payments to me. If you are having this problem, contact the Better Business Bureau in Las Vegas, Nevada like I did. When contacted, Fitfactory told BBB that they had returned ALL my money. I told BBB that was a lie. A few days after that I received a FedEx delivery of a check for all my money. Call the BBB!!!

                              0 Votes
                            • Ba
                              Bad Gotbody.com Sep 10, 2009

                              After making an online purchase from GotBody.com, my credit card received a charge of $29.95 from FitnessHub. This is a scam allowed by GotBody.com, do not purchase from that website. (Fitness Hub also known as Fitness Factory, Fit-Fac, Fit Factory, similar dba).

                              I have made many previous purchases from GotBody.com with no problems, then they claim that on my last purchase I agreed to a 14 day free trial membership to Fitnesshub, and if not cancelled they begin charging my card $29.95 per month. The email confirmation from Gotbody.com does not list a membership to a different company. Going through the Gotbody.com purchase system, there is never an agreement presented to the customer, and their customer service people cannot produce the agreement. I called the fitnesshub [protected] number and a processing agent in the Philippines immediately agreed to refund my card, leaving the charge on my account for no more than 30 days. Her manager Mona Alera in the US gave me the Fit Factory address of 305 W Broadway #114, New York, NY 10013, and said they are not responsible for the interest charges resulting from their charge.

                              I called my credit card company, they said this charge will have a dispute filed against it and I will not be liable for the interest charges, and the Visa representative said they do get many disputes against Fitness Hub and Fitness Factory.

                              Do not purchase from GotBody.com, they are one of the companies giving the credit card information to Fitness Hub and Fitness Factory.

                              >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
                              Our company represents some of the Fit Factory programs which may show on a billing statement as Fitness Hub. Fit Factory is a companion program that comes with various Dietary products and I apologize for any misunderstanding that might have occurred when you purchased your dietary supplement(s) online. Fit Factory offers our customers live chat support with licensed Fitness Trainers and Dietitians, flash galleries for yoga and workouts, links to recipes and can also assist with menu planning. This program also offers a variety of diets for special needs that can be customized to fit your nutrition and/or weight loss goals.

                              All pertinent information is provided before entering any method of payment information for your supplement - this provides you access to all the terms and disclosures, as well as Customer service numbers for your product and the companion program(s) that accompany it, for greatest support and success with your product.

                              Customer service for Fit Factory can be reached at [protected] hours a day, 7 days a week - and they will happy to assist you in trying to locate an account and addressing your concerns.

                              If you are another customer that is reading this and you have already tried customer service, but feel that we have failed you in some way or you feel you weren't treated fairly please call me directly at [protected], or email me at [email protected], I will be happy to address your concerns ASAP.

                              Sincerely,
                              Online Customer Support
                              >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>


                              DON'T BUY FROM GOTBODY.COM

                              I entered this complaint the morning of Sept. 10, 2009. The folks at GotBody and FitnessHub are keenly aware of their deceptive business practices, and they posted their comment to my complaint within two hours after I entered it at ComplaintsBoard.com.

                              Here is email correspondence from GotBody.com

                              >>>>>>>>>>>>>>>>>>>>>>
                              Dear Brittney (GotBody.com Customer Service),

                              There may be an already checked opt-out formatted signup on the last page, but this is after providing my credit card information for the agreed upon transaction. The signup is not part of the original transaction and you are not authorized to bill my card. I expect compensation for the interest accruing from my credit card company due to your unauthorized charge.

                              Your email states that GotBody.com is working on discontinuing your relationship with FitnessHub; however, complaints listed on ComplaintsBoard.com show GotBody has been aware of the problems since January, 2009, and possibly earlier. As of September 10, 2009, GotBody.com and FitnessHub are stilll in partnership and it does not appear that you are trying to end your deceitful practices.

                              Sincerely,

                              K


                              --- On Thu, 9/10/09, Service <[email protected]> wrote:

                              From: Service <[email protected]>
                              Subject: RE: Contact Us Enquiry
                              To: k
                              Date: Thursday, September 10, 2009, 12:27 PM

                              Hello K,

                              I completely understand your concern. The corporation that owns GotBody.com
                              has decided to implement the Fit Club program on our website in order to
                              remain competitive. There is a program sign-up on the last page of checkout,
                              and it is an opt-out formatted sign-up. I apologize for any inconvenience
                              you may have experienced from missing it. I have no problem cancelling your
                              trial membership if it has not already been cancelled.

                              If you decide to order from us in the future, the option to sign up for this
                              program will not show up as long as you sign in with the same email address.
                              Our system is set up so that once you accept the offer you do not see it
                              again. Additionally, our management team is working on discontinuing this
                              affiliate program from our website. We do appreciate your business, and I
                              apologize for the hassle. Please let me know if there is anything else I can
                              help you with. Thank you. Have a wonderful day.

                              Yours in Health,
                              Brittney (GotBody.com Customer Service)

                              -----Original Message-----
                              From: k
                              Sent: Thursday, September 10, 2009 8:30 AM
                              To: [email protected]
                              Subject: Contact Us Enquiry

                              Mail From K

                              Last Name

                              I am a frequent customer of GotBody.com and recently received a bogus credit
                              card charge from Fitness Hub (or Fitness Factory, Fit-Fac, Fit Factory, similar dba) after ordering from your
                              site. There is no agreement to pay Fitness Hub or Fitness Factory during
                              your order checkout procedure, and it is obvious your company intentionally
                              submitted this unauthorized charge to my card. I will no longer purchase
                              from GotBody.com.
                              >>>>>>>>>>>>>>>>>>>>>>>>>

                              0 Votes
                            • Lo
                              Lorabelle Sep 01, 2009
                              This comment was posted by
                              a verified customer
                              Verified customer

                              This is really sad! My husband has been paying the Visa bill. I just happened to open this month's bill and saw an unauthorized charge of $29.95 with no details. I called the 800 number on the statement. They told me I had "enrolled" in a fitness program back in Oct. 2008 after I ordered a free sample of Acai berry for shipping fee of $3.95! We have paid a total of $299.50 over the past 10 months to this scam company! They said they would credit my acct for the last 6 months. I would still like to write to the Attorney General's office about this. They have received $120+ from me for nothing! Has anyone ever gotten any feedback from exposing this scam to the authorities?927

                              0 Votes
                            • Dl
                              dlcoffin Aug 28, 2009

                              I just called [protected] and cancelled the fitfactory. because my trial just started today - from a different product I ordered - he didn't want to cancel it - but I insisted. I spoke with a Gilmore. I couldn't catch his last name because by the end I thin khe was pretty upset that I would agree to keep the trial going and he spelled his last name way too fast. Oh well. Now I will wait to make sure I am not charged.

                              0 Votes
                            • Dl
                              dlcoffin Aug 28, 2009

                              I haven't had a probl;me YET, but then again I just ordered BromaCleanse. The only reason that I know a charge is coming was because I made sure to print out the Terms & Conditions. Now it says the FitFactory carge will take place on the twenty first day unless you cancel by calling [protected]. Since I don't want a free trial for this fit factory thing (when I looked around their website, they had no place on there that discussed membership fees) I am going to call them now to make sure I am not charged. I'll let you know if I have any issues.

                              0 Votes
                            • Ba
                              baddealgoing Aug 28, 2009

                              I just signed up for the free trial of Acai Berry Breeze, now with regret, and as soon as I did I received an email from Fit Factory saying my card will be charged $29.95 if I don't cancel before the trial offer expires! I guess these two companies have a scan going together...

                              0 Votes
                            • Al
                              AlumofCU Aug 24, 2009

                              Very similar. I called the number on my credit card statement and they are going to credit me back for 4 months (the amount they charged) at$29.95.
                              Not only did it changed from lifestylefit.com, after the 3rd month, the name changed to fitnesshub, and also the day that the charge was showing up. from the 13th of the month (posting on the 14th) to the 29th of the month showing up on the last day. Lesson learned.

                              0 Votes
                            • Ma
                              MAD WOMEN FROM THE SOUTH Jul 22, 2009

                              I signed up for the dietary supplement and I cancel the order and on the 14th of the month charge my account 34.95 and cause an overdraft of 25.00 to be charged to my account and when i try to call i the number on my statement from the bank it has an answer machine that said person at line one is not avaliable. They are scammer don't oder anything from NATRA PURE

                              0 Votes
                            • Ch
                              Chuck Turner Jul 20, 2009

                              The parent company of Fit Factoryis:
                              Iworks, 249 East Tabernacle, St. George, UTAH 84770,
                              Tel [protected],
                              Email [email protected]

                              You can report them to www.ic3.gov and file a complaint at www.FTC.gov

                              CPA Upsell
                              Google Money Profit
                              Fit Factory
                              Network Agenda
                              Grant Resource Center
                              Living Lean
                              Everyday Legal Forms
                              Funding Accelerator
                              Rebate Millionaire
                              Express Business Funding
                              http://iworks.com/products.html

                              Raven Media companies:

                              Express Business Funding
                              Grant Search Assistant
                              Grant Writer Pro
                              Grant Master
                              Easy Google Profit
                              IWORKS
                              http://www.linkedin.com/pub/raven-media/3/977/528

                              0 Votes
                            • Ch
                              Chuck Turner Jul 19, 2009

                              I don't know why this scam has not been stopped either.

                              Best hope is for folks to file a complaint with the FTC at: www.FTC.gov and at www.ic3.gov as well as with the Attorney General of your state. If we keep at it, eventually the law will have to act against these scammers.

                              1 Votes
                            • Ch
                              Chris Jul 18, 2009

                              Took my online order and claimed that I agreed to two other add-ons (which I did not) of Fit Factory @ $29.95/mo, and Cost Smashers @$2.95/mo. LOOK CAREFULLY at your CC bills! I had called to cancel my Acai which was my original order. Of course nobody alerted me that there were other charges on the way. I was charged twice before I even caught these.

                              0 Votes
                            • St
                              Stanley Jul 11, 2009

                              I stupidly signed up for Bromalite, got this $29.95 unauthorized charge from Fit Factory, too. Had to get nasty on phone to have it removed.

                              0 Votes
                            • Ca
                              Carol Meek Jul 11, 2009

                              Fit Factory is a complete scam. They are playing on the people who dont check their credit card charges regulary. I do not know why this scam has not been stopped as it rampant.. i do not know how they got my credit card number becasue I did not try or buy anything.

                              1 Votes
                            • Va
                              Valery Jul 08, 2009

                              I stupidly signed up for Bromalite, got this $29.95 unauthorized charge from Fit Factory, too. Had to get nasty on phone to have it removed.

                              0 Votes
                            • Ha
                              Harold Jul 04, 2009

                              Charged $29.95 to my visa card. Beware people!

                              0 Votes
                            • Wi
                              W.Igmeister Jul 02, 2009

                              I had same charge. Come to find out I sent in for free sample of a product called bromolite. Supposedly only paying for shipping. You had to call to cancel within certain time or they would bill your credit card for future months. I did call to cancel wthin the time frame but unfortunately I got a charge from this other company listed as fitness hub on my credit card statement when I called them they said that it is for "fit-factor" a program that comes free with the bromolite for 21 days then you are billed. I explained that I canceled the bromolite. They said that I would ahve had to cancel wiht them too or be charged 29.95 for their online program. No where in my approved original order ( which I printed out & have a copy of) does it say anything about this other program. When I called bromolite they said they haven't been affiliated wiht this company since February. Funny becasue I placed my order in May. I think this is a SCAM. Buyers beware. Be sure to check your credit card bills closely. I will be reporting this to the better business bureau if they dont refund my money.

                              0 Votes
                            • Jl
                              JLN Jul 01, 2009

                              After ordering the free product, TriSlim, and only paying for shipping and handling, I was charged $19.95 for a membership to DJM Lifestyle Fit! I disputed those charges and was assured I would receive the credit on my account. However, I have not. After calling several times to see where the credit was, I was told by Fit Factory that they were having issues getting credits back to customers. The only way I can get a credit is to dispute through my bank. That involves cancelling my card and submitting the complaint. What a freaking hassle for me! Especially for something I did not authorize in the first place. No where did it say I would be paying for an automatic membership to DJM Lifestyle Fit. 3 companies are involved or what??? I don't care if its 19 cents, it's still my money and I want it back without having to go through the hassle on my end.

                              0 Votes
                            • Ro
                              Rosebud50 Jun 30, 2009

                              I have no idea how this company got my credit card information; I just checked out their website; first time ever. I have been charged $29.95 (3) times for nothing. I didn't order diet aids or vitamins from anyone. No help from customer service; phone numbers are bogus. This is really scary! I had to stop my credit card. I hope I can get to the bottom of this!

                              0 Votes
                            • Xi
                              xica Jun 19, 2009

                              B E W A R E . . . TOTAL SCAM! In April 2009, I ordered a 14-day free trial for Advanced Acai. I never received the shipment so I called again and they sent another pkg. As soon as I received it, I called to cancel on April 30. The lady I spoke with gave me a "RMA" number and said my credit card would be charged $29.95 but it would be refunded once the product was received. I told her that this charge was not stated anywhere and she apologized on the company's behalf for not making me aware of this. My credit card was charged the same day.

                              It is now the middle of June and I still have not been refunded. I called the number for Advanced Acai [protected]) and spoke with a lady who said they received my pkg but never charged my account $29.95. I told her that I spoke with someone who said I would be charged and refunded after the product was received. She said if the credit card statement doesn't say "advanced acai", then the charge was not by them. She had no idea what I was talking about and maybe this is part of the scam.

                              My credit card statement shows " WWWSELFHELPFFCOM800 OF [protected] NV" $29.95. I called [protected] and the man answered "customer service" ... I asked for the name of the company. It took 5 TIMES to get a company name. He insisted on getting my name and address first to "look up my account." I explained several times that if I knew the name of the company, I could tell him whether or not I have an account. Finally, he told me FIT FACTORY. Then I knew I'd been had. I said I never purchased anything from FIT FACTORY and that they charged my account $29.95 which was not authorized. He still insisted on getting my address to "better assist me." I refused and he said I could speak with the manager. I told him I would dispute the charge with my bank then I hung up. Two minutes later, my phone rang from a 678 number and the message said my credit card will be refunded, he gave me a confirmation number and a phone number of [protected] to call if I have any questions. I have yet to see a refund.

                              DO NOT ORDER FREE TRIALS ON-LINE USING CREDIT CARDS!!

                              0 Votes
                            • Ka
                              Karen May 29, 2009

                              Just got off phone with about 2 charges one from Fit Factory and one Learn How Debt works. Both charges came from ordering ACAi Berry supplements recommended by Oprah. What a rip off. One had already charged me $150.

                              0 Votes
                            • Ni
                              nina May 19, 2009

                              I recevied charges on my credit card from Fit Factory when I did not receive any order information or order anything from them...apparently my free trial from Tri Slim authorized this other company to bill me for some on line membership...This should be considered fraudulent business...i have never received any information nor email fromt hem oncerning this membership...They say they sent it on the day of the purchase but I received nothing...i cancelled any recurreing billing to Tri slim and they refunded my omoney but did not tell me they were in cahoots with Fit Factory...is there any recourse...i want my money back for non receipt of product or supply..

                              0 Votes
                            • Li
                              lisa57 May 18, 2009
                              This comment was posted by
                              a verified customer
                              Verified customer

                              regardless of what this company sells or offers, they get business by scamming people. i would never do business with a company that allows other companies to add charges for products or services that were not specifically ordered, but done dishonestly thru shared information. if this were such a worthwhile program, they wouldnt have to steal from people to make a living. i think its disgusting and they should all end up behind bars!

                              0 Votes
                            • Li
                              lisa57 May 16, 2009
                              This comment was posted by
                              a verified customer
                              Verified customer

                              i just ordered slim365 free trial for shipping only charge of $4.95 and at the end they added a monthly membership fee of $19.95 to fit factory that i did NOT authorize! i have already called my bank and am in the process of filing a complaint with the BBB. I want to know how and why these fraudulent companies are allowed to continue scamming people?!

                              0 Votes
                            • Ka
                              Karen Jones May 15, 2009

                              Read Moderator1876's other comments (click on the name, then click Comments), and see that each angry comment is in defense of one of the free trial scams. To Moderator1876: Sorry that we dare to voice our experiences and opinions and it upsets you so much. Maybe you want to go distribute your products somewhere else, where the masses have fewer rights.

                              0 Votes
                            • Go
                              Gordon McNamee May 14, 2009

                              Thanks for this website. This is why you have to look at you credit card bill regularly. I noticed some charges I did not understand and so started calling about them. I had ordered three "free" samples of RESVERATROL from ResVDaily, ResVpure and Resveratrol ULTRA. All of them in FINE print said you must cancel in 15 days from the order or they would subscribe you to the product and bill you. I did not see that. Once I saw charge, I called them and all but ResVDaily refunded. I am still fighting with them to get a refund of $79.99. That is not all. Today I saw a charge of $1.17 and $29.95 from DJM*Lifestyle.com [protected] on my credit card which turns out to be "Fit Factory" for an on-line fitness/weight loss program I absolutly did not order. I called that number and after many demands, the lady on the call gave me two cancellation numbers for the charges. Hope I see the refunds soon. I will call my credit card company tomorrow and dispute the charges just in case.

                              0 Votes
                            • Ti
                              Tina May 13, 2009

                              I totally agree with everyone's comments. Let me just add a twist to all this, I actually called and got through and demanded they credit money back to my account because I was going to dispute this with my bank and higher if need be, luckliy I did this and changed my numbers to my Debit/Check Card so they could not do this again. Well that happened in Dec 08 and I thought that was put behind me, until today I recieve a phone call from a guy named Kevin at some collection ageny demanding that I pay $38.00 because I received this product and it stated that I needed to return the unused portion if I canceled my "membership" before the trial period was up!!! I could not believe this, I told this guy he was trying to collect on a balance that was bogus because why would a company re-imburse me for fraudently taking monies out of my account then turn around and credit my account back, only to turn me over to a collection agengy!!! Are you serious, can these people really do that???? The phone number of the guy named "Kevin" that keeps calling me to collect on this is [protected]. I don't know if anyone else has had this unusual call, I can tell you right now this person is very rude to me and has insulted me and my intergrity so whatever I have to do to file a complaint, I'm willing to do it.
                              Tina

                              0 Votes
                            • Pa
                              panmomma May 11, 2009

                              Michelle,
                              The only problem I have with your company is the lifstylefit.com charges...no where on the terms do i see that $29.95 charge mentioned or the company name. So you are not on the total up and up. The problem also with you is you can't use your brain you have to stay with the script. Be a free thinker for once in your life.

                              0 Votes
                            • Sc
                              Scott D. Apr 20, 2009

                              This company charges you $29.95 before you have a chance to cancel their product. Do not every order any Acai online no matter what Oprah says.

                              0 Votes
                            • binder Apr 19, 2009

                              Really? I had no idea this happened to you; your experience was only posted THREE OTHER TIMES.

                              0 Votes
                            • Na
                              namewanted Apr 18, 2009

                              WHEN YOU CANCEL, BROMALITE DOES NOT TELL YOU TO CALL FIT FACTORY DIRECTLY IN ORDER TO NOT BE CHARGED THEIR MEMBERSHIP!!! I called this company tonight after reading the "hook" Bromalite uses to forward confidential credit information to Fit Factory for an unauthorized membership. I spoke with a young woman named "Margo" who initially did not seem to understand what a "cancellation" meant, and proceeded to offer me an "extended trial period". When I very firmly stated that the only thing I wanted was a cancellation number, I was placed on hold for a moment, then given a cancellation that begins with three alphabets and is followed by eight numbers. Bromalite gave me three numbers, an alphabet, and two additional numbers.She assured me that this cancelled my membership and that there would be "no future charges". According to her, at the point of sale with Bromalite, even the "trial offer", consumers "authorized" Bromalite to forward all credit information to Fit Factory for automatic membership. CAUTION: If you do not cancel Fit Factory directly, you WILL be charged their membership. Bromalite does NOT inform you of that if you cancel with them!! I have contacted my bank, and I would advise anyone else who's be caught in this SCAM to do the same.

                              0 Votes
                            • Wa
                              Want my money back Apr 18, 2009

                              I ordered a free trial of Acai Berry diet supplements and was hit with an unauthorized credit card charge $29.95. I call the 1866 number from the information off my cc statement and demanded my money back because I did not authorize the charge. I believe that Acai Berry either sold my information to Fit Factory or are the same owners. I smell a scam here and never again will I order free trial stuff. Seems they all come with hidden strings. I am suppose to see my credit in my next statement but lets see if I get it.

                              0 Votes
                            • Ka
                              karmastarfish Apr 13, 2009

                              I had a similar situation. I ordered a "Free" Trial size ("just pay shipping and handling") and was charged for it. I was then charged the next month for another bottle which I did not want; however, on-line it allows them to sign you up for this monthly portion plus a $29.95 per month fitness site unless you opt out of the service. I sent an e-mail to the company asking them to cancel my membership. They have continued to charge my credit card the next two months which I have been disputing.

                              0 Votes
                            • Du
                              DUH Apr 10, 2009

                              stop your babying read your terms and conditions its on every order page its illegal not to have it there

                              0 Votes
                            • Du
                              DUH Apr 10, 2009

                              Really people your all the idiots not them. I know that when you oder anything on the internet for any free thing you need to read the terms and conditions they are always on there because its illegal not to be. Under the terms it states everything you need to know. How long the free trial is and what happens after the trial. If it comes with other programs which it usually does and the customer service numbers so YOU can call in and cancel. It also states all the prices and when you will get charged because you know what its illegal. And if you get charged its your own stupidity for not calling in or reading the terms. Everything is there so don't blame the companies because you can't read ...

                              0 Votes
                            • Rl
                              RLH Apr 09, 2009

                              I am in the same boat. I got a free sample of Bromalite and this company charged me the 29.95 monthy fee. I called [protected] and found they said in the terms and conditions I agreed for this service. I don't recall reading anything of the sort. They did refund a portion of my money but not all.

                              0 Votes
                            • Al
                              Allen Eschenbaum Apr 09, 2009

                              I found 2 charges for fit factory that I never authorized. I ordered a sample bottle of Acai . Now I find I was enrolled on a fit factory program and charged 29.95 monthly. I called a number on my bank statement. they said they cancelled it. But I want that $ returned that I know they illegally took.

                              0 Votes
                            • Ma
                              Mary Apr 04, 2009

                              Ordered the Acia Slim and didn't stop it soon enough and was charged $87. I didn't pay attention to a charge for 19.95 from Fit-Fac.com, now Selfhelp.com. They said I signed up when ordering Acia slim but I know I didn't. I asked for a supervisor and got 2 charges credited. their phone number is: [protected]

                              0 Votes
                            • Du
                              duchessb4nap Apr 04, 2009

                              I ordered a trial with Acai and then returned [email protected][protected]. I received a call this morning from fit factory and declined any charges for any membership. The young lady said she did not know of any existing charges. B*$**! They had charged me before I was ever alerted by email online of the available service. I called the Acai which gave the fit factory number @[protected]. Since I had already received a charge, the representative tried to get my acceptance for the charge. I told her it was presumptious to assume I was accepting membership during a trial in which I returned the product. I was inevitably given a confirmation number and told I would be refunded. Good luck.

                              0 Votes
                            • Ci
                              Cinderikiss Mar 21, 2009

                              Tis company got my credit card info by offering a free trial for Acai berry products. It was a 2 week trial. I receicved tha product 7 days later then they charged $69.00 to my account. I canceled the charges because the 2 week trial was not porvided and the procduct was not what they said it was.
                              The next month I had a charge for $29.95 on my credit card for this Fit Factory. I have no idea what it is or what it is for and their name is just long enough so you cannot get the number off your statement.(go figure) When I called them they only offered to credit the March charges and I waited 20 minutes on the phone to talk to a supervizor. Do not order anything on line, do not give out your credit card info. Nothing is free!!!

                              0 Votes
                            • Le
                              Lea Arent Mar 19, 2009

                              This is an unauthorized withdrawel after being scammed from an Acai Berry program

                              0 Votes
                            • Mc
                              mckmahoney Mar 18, 2009

                              I ordered a dietary supplement and without my knowledge or consent was "automatically enrolled" in an online fitness program and my account was charged $29.95. I called customer support to cancel and the operator insisted on trying to get me to try to program. I finally had to get harsh with the gentleman. I ordered Bromalite Cleanse. These people are a rip-off

                              0 Votes
                            • Fr
                              Frances E. Melvin Mar 15, 2009

                              Fran Melvin
                              I also ordered a free sample of Acaia Maxx, received the free sample which I never used and was then charged for three additional shipments for $79.95, $85.90 and $85.90; two of which were NEVER shipped. Two of these non-shipments were charged in the same month: January. I have returned the free sample and the $79.95 shipment which was never even opened, with mailing insured receipts and delivery confirmation receipts. I have also notified my credit card company and the state attorney general because I believe this is mail fraud. I will also contact the Oprah show sice this was originally advertised as recommended by Oprah.

                              0 Votes
                            • Ja
                              JAN Mar 15, 2009

                              I totally agree. I was sent this diet product for free but was still charged I phoned and it was a to bad for you reply. I told them that I did NOT!!! and repeated DID NOT want any more products sent to me.
                              Now I have gotten another statement with a charge for something I not only cancelled further shipments, but stress my concern of being charged in the future. LOW AND BEHOLD THERE IS A CHARGE ON MY CARD YET!!! AGAIN.

                              i PHONED THE MESSAGE FOR CUSTOMER SERVICE SAID SOMEONE WOULD BE WITH ME AND i LEFT THE PHONE ON SPEAKER WHILE TYPING THIS LETTER. RESULTS IT IS A HALF HOUR NOW AND NO ONE IS PICKING UP ON CUSTOMER SERVICE.

                              I GUESS I WILL WRITE TO THE ATTY GENERAL AND DISPUTE WITH THE CC COMPANY. I ALWAYS THOUGHT NO MORE SUPPLIES TO BE SENT ALSO MEANT NO MORE CHARGES TO MY CREDIT CARD.
                              I HAVE BEEN TAUGHT A LITTLE LESSON HERE.

                              LETS THANK THE CC COMPANYS FOR THE BACK UP THEY PROVIDE TO US.

                              PISSED IN ACUSHNET, MA

                              0 Votes
                            • Da
                              Dawn S-IHP Mar 12, 2009

                              I don't know where to begin, their are so many different company names being used I'm confident they are all connected. My scam started just like the others I paid s&h for a free sample. Next thing I know I have "3" different charges on my card for different amounts from "supposedly different companies". It started with CCN Acaipure out of AZ [protected]) billing me 44.90 for the bottle (GNC carries the same exact product for 14.99). Then there is PH Media LLC III out of OK [protected]) that charged me 89.95 for a bottle stating it was also a free sample if you payed s&h. Next thing I know I'm getting a third bill from WWW.FITFAC.COM aka WWWSELFHELPFFCOM out of NV [protected]) for 29.95, that is a charge because I was given access to some website where I can get "free tips/advise" about weight/health, etc. Never was any of this mentioned, what a nightmare! I'm so ashamed I let this go on to the 2nd month. I'm out over $300 and although I did get through with all the numbers above I have gotten nothing but "cocky, rude customer service reps and when I asked to speak with his supervisor "William" came to the line and was even worse than the c.s kid. I asked for his supervisors name which he refused to give me and hung up on me because I told him this was a scam. Wow what a fool I was...
                              Dawn S - IHP

                              0 Votes
                            • An
                              Ana Chavarria Mar 12, 2009
                              This comment was posted by
                              a verified customer
                              Verified customer

                              I was scammed as well.. Never got the product either.. they billed me for 5 months. I attempted to call them the first time, but could not get thru. i than forgot about it.. Just this month was charge 5, so i contacted thru the chat online on their page and spoke to a supervisor and after an hour of fighting, i got all charged refunded to my card. I advised them that unless i got a refund that i would post blobs online about the scam, dispute the charges with my banking insitution and contact the BBB, FTC etc. i aslo advised them that technically they had no prove of me accepting the charges, ever using their site or them emailing me an account number or future charges... i even told him to read this blog and to scare him a bit more i said, i think that we can easily win a class action lawsuit, which is not a bad idea.. this people have a "good" scam going on. its ridiculuous and abusive.

                              0 Votes
                            • La
                              laurabell3 Mar 11, 2009

                              I ordered Acai Berry and then cancelled. Just noticed today a charge from fit factory 29.95. I called the # [protected], tried to be nice to get better results, but it doesnt matter they dont care. I have a conformation # for a refund so well see! Why doesnt BBB GO AFTER THEM, THIS IS TOTALLY WRONG

                              0 Votes
                            • Wi
                              William Mar 10, 2009

                              Yes report ColonXr, Natures-Acai, Bromalite, Fit Factory, Cost Smashers, Cost Wave, Diets Central to your State Attorney Generals Office, State Consumer Protection Board, The FBI (IC3), and your local sheriffs department for computer fraud and larceny. If youcan print our as many of the online complains as you can and include them in your complaints so that the agency can see that it is a widespread scam.

                              0 Votes
                            • Sc
                              Scammed Mar 09, 2009
                              This comment was posted by
                              a verified customer
                              Verified customer

                              I have been keeping up with everybodys complaints since November last year and it's obvious that this "Fit Factory" is FRAUD.

                              EVERYBODY CALL THIS NUMBER:

                              Federal Trade Commissions [protected] or www.ftc.gov if you would rather file a complaint online.
                              If enough of us call (I just did) then we can bring this company down. I was told by the person I spoke with that if enough complaints are processed and if there is a pattern of the same complaints shown with this company then maybe it will be taken into legal action. I too was a victim of Fit Factory when I purchased Acai Berry for only 1 dollar from www.acaiultraburn.com. It's fake, it's all fake. There are some legit websites out there but I do recommend shopping locally and not purchasing products online unless you know it is a trusted website. However, I did file a complaint with the Better Business Bureau too and I have gotten my refund of 29.95 back that I was told I would never be charged again by one of their innocent little deceptive customer service representatives. I'm sick of this company so please people, don't give up. I know I work too hard for scammers to take what I have earned. If you have already tried to cancel your debit/credit cards, file a dispute with your bank against fit-fac, called at least a million times to fit factory [protected]), and nothing seems to work, the Better Business Bureau www.bbb.org will help you and the FTC. Like I said, don't give up trying to get YOUR money back. That's what these people want us to do

                              0 Votes
                            • Vu
                              vucla Mar 08, 2009

                              Fit factory, acai berry via advance wellness and bromalite are all scamming the public. Report them to the Better Business Bureau.

                              0 Votes
                            • J3
                              J33 Mar 06, 2009

                              I want to say that no one should order both Colon Cleanse and Acai Berry. It does not work any way.

                              It was free trial, so all of us are scamed.

                              I got double chage of $29.95 for "MISC SCHOOLS / EDUCATIONAL SERVICES" and another double charge of $1.17 for "MEMBERSHIP CLUBS-SPORTS, RECREATION"

                              Both charges has different names and websites, which does not exist. Both has different 1800 number but BGM is the same... it seems like they just use the "customer service".

                              They will try tell you, some one will call you to solve the problem within few days at first, and u know they just want you to forgot about it, so no one will call you.

                              You might be on hold for someone to pick up the phone for long time for many times. But I got someone at last, so I think you can get throuh same day.

                              Those people might use our card number again, so watch out!

                              1 Votes
                            • Pa
                              Pat Dona Mar 06, 2009

                              I just received my credit card statement and read that I was charged the $4.99 for S&H (which I agree with), but then 18 days later was charged $79.96. Natures's Best Acai refused to refund the money saying that I didn't cancel the account within 30 days.
                              Further down on the statement were 2 charges from SelfHelpFF and Costsmash.com for a total of $32.90 which I absolutely did not authorize (I didn't even know who they were).
                              My credit company is handling the dispute. But, I can't believe that $4.99 charge would end up costing me a whole lot of money. BUYER BEWARE of Nature's Best Acai and Fit Factory.
                              Oh, and I forgot to add that the credit card company had yet another charge from Nature's Best Acai for $85.91! It would have shown up on my next statement.

                              0 Votes
                            • No
                              Noe Mar 05, 2009

                              If I would have known ordering from colopure would lead to subscribing to fit factory and they would be billing my credit card I would have never agreed to colopure...apparently there is a place where they ask you to click if you want fit factory or dont want fit factory...I guess it is hidden where you really dont pay attention to what it is and ignore the question... I beleive that is ...well just plain bad! How can we trust even the reputable companies?

                              0 Votes
                            • Li
                              Lillian Mar 04, 2009

                              You all should be responsible consumers and read the Terms and conditions first, before you buy products off the internet. If you go back to the order pages you originally placed your order from you will clearly see the information is provided to you before you submit your order. No credit card info is shared by companies. You personally provided that info and by submitting the order you agreed to all terms of the purchase. Yes, some info is listed in fine print, but your doctors office, the cell phone you call to complain with, and your credit card all have fine print and it is your responsibility to read all information. The companies have done their part and provided that too you and you are lucky they were nice enough and concerned for the customers satisfaction to refund the money back to you. PLEASE STOP BEING IRRESPONSIBLE AND READ WHAT YOU ARE BUYING. THAT IS YOUR RESPONSIBILITY.

                              0 Votes
                            • Bj
                              bjones Mar 02, 2009

                              Ordered free Acia Diet Pills plus shipping/handling charges of $4.95 from an AciaSlim website because they were recommended by Dr. Oz on the Oprah Winfrey show. Received the first delivery of pills but immediately cancelled future deliveries during the trial period after learning they would cost $80 +. Since then I have received unauthorized monthly $19.95 charges on my credit card from companies I have never heard of called Fit Factory and Self Help FF . Investigation led to linking these companies to the Acai Diet Pills. I called the customer service numbers listed on their websites which were answered by representatives who asked for my name and told me to hold for the next available person -then going to busy signals - then dead silence until I hung up the phone, on one ocassion I stayed connected for 1/2 hour. I can not make contact with this company to get the unauthorized charges to stop or refunded My credit card company says this is a common practice and will try to help me. I call this a scam and fraudulant practice. I will have to cancel my credit card to stop future charges.

                              0 Votes
                            • Sa
                              SarahMarie Mar 02, 2009

                              Well what did the bank say!??

                              0 Votes
                            • Ro
                              Rodney Feb 28, 2009

                              In Dec. of 2008 I ordered acai berry sample for $4.95, which was supposed to be 1 month's supply. They charged me $44.95. I called for return information and received a number for returning. I wrote the number on the envelope and returned the product unopened. I kept getting telemarketing calls about various items (schooling, new businesses, etc). I repeatedly told them to remove me from their lists and stated that I never requested their information as they falsely claimed.

                              I was refunded $33.92 of my original cost. I have been charged twice since then for the amount of $29.95. I somehow overlooked the first time, but not this one. I called and received some script about how I had signed up for some Fit Factory membership when I ordered my free sample. I denied this and request a full refund. She said I could only get a partial refund for Feb. I was adamant about my full refund so she said she was transferring me to her supervisor. I was unceremoniously cut off. I am contacting my bank in the morning and will get some satisfaction there.

                              BUYER BEWARE!

                              0 Votes
                            • Da
                              DAB Feb 26, 2009

                              these people are predators, I never heard of them or even communicated with them, but they got my card number from some one else (I won't say who BROMALITE) and they took it upon them selves to charge 29.95 to my card without even talking to me! they told me it was called the buddy system.DO NOT subscribe to any health related items they are all connected and will give out your card number!!

                              0 Votes
                            • Bs
                              B. Shaw Feb 26, 2009

                              I too ran into the same situation after ordering the Acai Berry supplement. I returned the supplement after learning it would cost me over $80.00 for each shipment (can't afford that in this economy). I then noticed the $29.95 charge made to my credit card company for Fit Factory. I too never heard of this company or visited their website. I called my credit card company and alerted them of this unauthorized charge, and then called Fit Factory. First of all, I couldn't understand a word the person said in Customer Service. It took me 15 minutes to get it through her head that I never signed up for any of their programs and I wanted a refund of the $29.95 charge. She acted like she didn't know what I wanted. I told her to close my account and that I never ordered anything from Fit Factory. She told me, in very broken English, that when I ordered the supplement I was automatically enrolled in one of their fitness programs. I told her I knew of no such program and that this information was not indicated on the order form for the Acai Berry. By this time I was very frustrated, and demanded that any account they had opened in my name be closed. She finally closed the account and gave me a cancellation confirmation number. Believe me, if I see another charge on the credit card, an account specialist with my credit card company will be giving Fit Factory a call.

                              DO NOT ORDER ACAI BERRY SUPPLEMENTS OR YOU MAY GET CONNED LIKE ME AND SO MANY OTHERS.

                              0 Votes
                            • An
                              AngieM Feb 23, 2009

                              We had the same thing happen. My husband orderred Acai-aSlim for $4.95, which we did recieve. Today I found charges for $29.95 in January and December from www.fit-fac.com.

                              I chatted with them and got the run around, but did finally get it cancelled. I called my credit card company to dispute the charges. I am also going to file federal compliants.

                              0 Votes
                            • Be
                              Beverly Foster Feb 23, 2009
                              This comment was posted by
                              a verified customer
                              Verified customer

                              I have cancelled this fit factory and my account has been charged on 2/11/09 for 29.95 two times. I would like my money refunded.

                              0 Votes
                            • Je
                              jenni p Feb 20, 2009

                              please look at my comment on 2/20/09 from jenni p hope it helps eveyone.

                              0 Votes
                            • Je
                              jenni p Feb 20, 2009

                              just want eveyone know i got my 29.95 back from fit factory, i had to make several calls and be vey rude and yell alot but i got it back. i'm still working on my nfs charges and will not give up on this.i have a name and fax #if anyone want's it.
                              fax#[protected] att emily koons, she also gave me a address for main office it is 305 w broardway 114 new york, ny 10013.
                              i hope this helps someone
                              i now know never to do business with this company or acaiberry, they are a scam and no telling how much money they have scamed from honest people.
                              so again i hope this helps.

                              0 Votes
                            • Jo
                              Joyce Feb 18, 2009

                              I am also having a problem with Fit-Factory and Acai Berry. I have registered a complaint with my credit card company and with the local Consumer Affairs. I would advise everyone to contact their consumer affairs or Attorney Generals office. The more complaints registered the better chance of getting action. The address they gave my husband is Blue Sky Marketing, ATTN: Fit-Factory, 303 Park Avenue, South, New York, NY 10010.

                              Good luck to everyone that has been taken advantage of.

                              0 Votes
                            • Jo
                              john59923 Feb 17, 2009

                              Beware, the link my wife ordered the so-called free stuff from had no "terms and conditions" page on it. It was just the ordering info to include your c.c. #, address, blah, blah. NO terms and conditions. Never sign up for anything, anywhere unless they you have read their disclaimers and the like. freecreditreport.com is another one of those that the fine print is incredibly difficult to read, but CIC triple advantage starts charging your card every month for something that is supposedly free.
                              Nothing is ever free, no matter what the sales pitch is...

                              0 Votes
                            • Ka
                              Kathy Phillips Feb 15, 2009
                              This comment was posted by
                              a verified customer
                              Verified customer

                              Just a Note to all the individuals that had a BAD experience with Fit Factory. I just purchased a free trial of "Nature's Best Acai Berry". Normally I do not check the Terms of Service on websites very th0roughly but for some reason I did for this offer, what I read made me decide to print it out.

                              Hope this helps everyone. The trial offer for the Acai was for 14 days and began when they shipped the tablets. if you don't cancel by the 14th day you are charged $85.91 monthly automatically. I marked it so that I will cancel on time.

                              Additionally I noticed a separate paragraph below those terms for a 21 day bonus trial "Fit Factory" for $29.95 AND Cost Smashers for $2.95 for each month after the 21 day bonus. You have to call to cancel BOTH of these "bonuses"! The number printed in my Trial Offer Terms for Fit Factory and Cost Smashers is [protected] M-F 9am-9pm EST. I Googled Fit Factory and it is some kind of Exercise and Nutrition site. I would never have signed up for something like this... Cost Smashers is a membership site that gives you "heads up" on coupons, rebates, sales etc. If you go to the Cost Smashers site you can sign up for $1.00/monthly but please notice if you go through Fit Factory the Cost Smashers membership is $2.95!! Nice Huh? Everybody is trying to get into your pocket through the "back door"

                              Enough said...hope this is good info for someone

                              Kathy Phillips ~ Fort Worth, TX

                              0 Votes
                            • Fi
                              Fiona McIntosh Feb 12, 2009

                              I too agreed to receive a sample of the acai berry which I agreed to pay shipping only for. I found it strange that I then received another full bottle of these pills and e-mailed them to say I didn't want any more and asked how to return the unopened bottle I had received. Since receiving my credit card statement I see they have billed me for another £64. I at no point agreed to this and am disputing this payment through my credit card supplier. I am always dubious about buying things on line an could not see any reason on their web side to think I was having to agree to buy anything more than just the first sample where you are paying for shipment only.
                              from [email protected]

                              0 Votes
                            • Je
                              jessica Feb 11, 2009

                              FitFactory where you can track your weight loss and get diet advice for a monthly fee of $29.95 per month billed on the twenty first day unless you cancell by calling [protected].

                              that is their customer service line --- hope that helps everyone i copied that number down when i order some other product ---

                              [protected]

                              0 Votes
                            • Ga
                              Gary Feb 10, 2009

                              Buyer Beware! I'm usually pretty savy about not getting sucked into scams, but I fell into this one. I didn't read the fine print when I ordered the Nature's Best Acai Berry free trial for 4.95. They give you 15 days to try the stuff, but I didn't cancel in time and I was charged 85.00 for the next bottle. I then read the fine print and realized that I had also been signed up for Fit Factory at 29.95 and something called Cost Smashers at 2.95 a month. I called Nature's Best Acai Berry and canceled all 3 programs and they assured me that I would not have any further charges. I then got a charge from Fit Factory for 29.95. I contacted them and they said that I hadn't canceled in time, so I was charge. They now say it's canceled, but I have a feeling this is not over. Do not fall for one of these scams. Go to Costco and buy your Acai at 1/10 the price and no hassles.

                              1 Votes
                            • Li
                              Libby Feb 10, 2009

                              Acai Diet is involved with Fit Factory - these terms and conditions are not well explained when you sign up. Before you know it, you could be charged $76.28 and 29.95 respectively on your credit card. It is deceiving too because all of the contact numbers are different. The product, and misleading terms and conditions are not worth the headache.


                              And for anyone else who may experience a moment of weakness, willing to try to latest fads such as WuYi Pixie, Bromalite, PowerTea, Acai Slim... they are all "in cahoots " too. You will not receive any confirmation e-mails once you sign up, so all you have to track these riduculous future charges are the phone numbers that appear on your visa statement.

                              Once again, these products are not worth it. And these convoluted scams can only serve as a reminder to stick with a good ole' balanced diet and exercise, and water (consistently). Save yourself some time and money. I just spent 2 hours looking up all of these yahoos, reading consumer complaints, and cancelling all these accounts.

                              0 Votes
                            • Ja
                              James Feb 08, 2009

                              Paid for a sample supply of Aciaberry $4.95 from an ad listed on hpme page of MSN. Received an email ad from Fit Factory (who I had never heard of) advising me that a charge of $39.50 would be charged to my credit card on a monthly basis for their on-line workout product. There is no email to contact them to dispute the bogus charge. A phone number was answered by a female who advised that in order to speak with them that I first had to verify my name, address, phone number and email address. (I declined.)

                              0 Votes
                            • Go
                              golfanderson Feb 05, 2009

                              I ordered Acai Berry and Bromalite's free trails and when I read the fine print and noticed that there was a third company you had to call to cancel a membership - Fit Factory or be charged 69.95 - I called immediately. I opened the email to get the contact information, called and canceled. They charged me for opening the email. I am currently disputing the charge. Read all the fine print.

                              0 Votes
                            • Te
                              Terry Feb 04, 2009
                              This comment was posted by
                              a verified customer
                              Verified customer

                              Same thing here; free trial of the Acai, cancelled it the day it came, then got the $29.95 charge on my CC. When I went to the website, it's just window dressing. None of the links work, there are many typos, and there's probably no real website there. Heck, the name on my CC statement, fit-fac.com, goes straight to the page asking if you are wondering about a charge to your card. Sounds to me like they are set up to issue refunds for the folks who notice it, then call. But they profit from the large numbers of people who don't notice right away. There is no Fit Factory website. I recognize the face for "Jessica's Journey" as an iStock model (http://www.istockphoto.com/file_search.php?action=file&lightboxID=400512). The other 'real woman' is also from iStock: Ask Myles (http://www.istockphoto.com/file_closeup.php?id=7421103).

                              0 Votes
                            • An
                              Ana Feb 02, 2009

                              I fall for the Aaci Berry free trial too. Still have'nt be able to contact the Fit Factory people. Only though ther online chat in their web page but the customer service guy said that he could'nt find any information or account by my name. I wonder... Whos going to charge me if they don't have my information???? Who's behind this?? I find it hard to belive that you have to make more tat one phone call to cancel something you did'nt ask for.

                              0 Votes
                            • Nc
                              ncriptide Jan 30, 2009

                              Add me to the list of people who got scammed by Acai Berry and Fit Factory. Lesson learned. Same story as everyone else - say an infomercial for Acai Berry and thought I would try it to see if it worked . . . all I would be out is shipping, right? DUH! I must have I.D.I.O.T. written on my forehead. Thirty days after I receive the product (which didn't work, by the way), I get a debit of $79.95 to my bank account. THEN I surfed the internet and found that hundreds of thousands of people have been taken by this scam. (Note to self: surf the internet to find out about a company BEFORE handing over your debit card!). I called, left messages and even sent a certified letter - and thankfully, received a refund for the $79.95. Relieved that this was finally over, I relaxed . . . until I started seeing debits from FIT FACTORY. I was beside myself with rage. Rage directed at those who are obvious scammers and are eager to take advantage of anyone and everyone they can - but also enraged at myself for allowing myself to fall for such a gimmick. My wife called (because she has a cooler head), talked sweet and got one of the two $29.95 credited to our account. I would have told them to burn in Hell and not received a dime. Anyway - through the whole ordeal, I'm out $29.95 and count myself lucky. But something needs to be done about these people. Tell me what to do and I'll do my part to see these companies go down in flames (financially - not literally, people).

                              0 Votes
                            • Pa
                              PattiK Jan 30, 2009

                              I want to thank Melissa Matheny's customer service number. It was different from the one I received from my bank. I called and spoke with a Nancy, she did speak english, and I wasn't on hold forever either. I explained the situation, I did order the free Trial of Acai Berry and I did cancel it within the time frame on the information I received. and NO WHERE did it include a subscription to the FIT FACTORY web site membership or I would have cancelled that as well. At first, she indicated I needed to cancel the membership but when I told her I was given this number the AG's office she was more than willing to cancel my membership and refund my money with an apology for the misunderstanding. She gave me confermation numbers for the refund and will be checking with my bank to make sure it is received. I did at least receive the free trial, if you could call it that, there was enough for 5 days. I have since found out that you can purchase Acai Berry Juice at the locat Vitamin Shop. I will try it from there, and forget the hassle. Thanks again for all those that posted before me, it gave me the information I needed to make this a much smoother fix.

                              0 Votes
                            • Am
                              Amy Jan 30, 2009

                              I am a bit more than distressed that in my ordering of the free trial of Acai Berry, which I never received I now have 4 different charges from FIT FACTORY???? Who are these people and how did they get authorization for my card? I can not get a person to answer the number on my statement related to the charges! What a scam and how come this continues to be allowed? We get to foot the bill for products we dont receive and then new charges from other companies we never have heard of! So much for secure web sites!

                              0 Votes
                            • Sa
                              Sarah Hogeveen Jan 29, 2009

                              This company has taken money out my checking acccount on 01/02/2009 and I did not sign up for anything or authorize any money to be taken by them. I do not even know what the company sells or does. I tried to contact them personally through their website but you cannot even click on the link! I want a credit back to checking account!

                              Sarah Hogeveen
                              [email protected]

                              0 Votes
                            • Da
                              daisymom07 Jan 29, 2009

                              I too have an unauthorized charge from fit factory and the website is no longer functional. I demanded a refund, we shall see if this actually happens.

                              0 Votes
                            • Jj
                              j johnson Jan 29, 2009

                              I just got off the phone with this company. The number is: [protected]. I spoke with a pleasant and helpful woman on a really bad connection. She explained that if I had ordered a health supplement from her company that I would be signed up for their health program.
                              We had ordered a product from them (Acaiberry) but had never received it. My wife called to complain and was promised the merchandise. It never came. She called again and was promised a full refund. After about three months of her calling and them promising a refund, we did, this month (Jan.09), receive a refund of $89.31. However, during this time we were being charged $29.95 for (I guess) services from the Fit Factory. I called today, spoke to the representative and was promised that they would cancel my Fit Factory program (I'm really glad because the only exercise or fitness care I got from them was watching my bank account pay out thirty bucks a month; whew! made me tired). With all the similar complaints I see on this site I must conclude that there is something deeply wrong with this company.

                              0 Votes
                            • Rd
                              rdonnelly Jan 29, 2009

                              I ordered a product off of the Bromalite website. I got a charge from them that wasn't authorized, disputed it., and cancelled my card. A few days later I got a $29.95 charge that tried to go through my account but was decline b/c I had cancelled the card (I work at the bank that my account is at by the way). I called the 800 number and they said that they are affiliated with Bromalite and by me ordering their product I'm also authorizing Fit Factory to charge my account also. I told them that if they tried taking anything else out of my account that I would contact my attorney.

                              0 Votes
                            • Gm
                              GMAC Jan 29, 2009

                              The same thing happened to me. The website is www.fit-fac.com there is an 866 number as well. [protected]. They did put in a request for a credit to my account. It is pending now

                              0 Votes
                            • Ro
                              Rob Jan 28, 2009

                              Thank god I found this website. They almost got me too. After I paid for the 14 day Acai trial I went to find out how much it was after that so that I was sure to cancel it. That's when I noticed the Fit Factory charges that they said would be made with my Acai trial. The first thing I did was try to figure out what Fit Factory was, luckily I stumbled upon this site. The first thing I did was call the bank and have my card frozen, then ordered a new card with completely new numbers. Luckily they won't get any money out of me. I hope you all have luck getting your money back, it's a shame that people try to scam you like this.

                              0 Votes
                            • Ad
                              adelinerem Jan 28, 2009

                              They did it to me too.

                              0 Votes
                            • Ma
                              Mary Couch Jan 27, 2009

                              I ordered a sample of Bromalite & cancelled within the 14 day period. My bank account was charged $74.85 today for a new supply. I contacted Bromalite & was told I'd receive a refund in 3-12 business days. I alsiohad a $29.95 charge for Fit Factory. I'd never heard of them, & I'm still trying to get in touch with them. This is a scam, & it has played havoc with my bank account.

                              0 Votes
                            • La
                              ladykarlotta Jan 27, 2009

                              I had ordered Bromolite and Fit Factory claims that I took a 21 day trial - well, it wasn't even 21 days - it was within 7 days that they billed my checking account. How did they even get that number. I will never order a diet product off the internet again. I called the company and they very politely refunded my $29.95 and canceled my subscription (which I never took). This is lunacy, how can these companies get away with this? I never even received a piece of paper or packing slip when the bottle of bomolite arrived in my mail!!!

                              0 Votes
                            • Ge
                              George Jan 27, 2009
                              This comment was posted by
                              a verified customer
                              Verified customer

                              I now have to unauthorized charges in my bank account from "Fit Factory". The first one is for $19.95 and the second is for $4.95. Don't know what to do.

                              0 Votes
                            • Fi
                              Fit-Fac Jan 27, 2009

                              If you do get thru, they put you on hold with some horrible music in your ear and hope you hang up, that way they don't have to talk to you, then they hang up on you.

                              0 Votes
                            • Fi
                              fit factory fraud Jan 27, 2009

                              Bromalite send samples with out return address information. Very hard to find information to send back within the 14 days. Here is the toll Free # to get refund [protected]

                              0 Votes
                            • Fu
                              furbee Jan 26, 2009

                              Add me to the list. I'm so sick of people trying to rip you off. I'm sure they're making millions off of us more honest people. I called Fit factory tonight and got a confirmation number for my refund, but who knows if I will ever see it. The girl (whom I coud barely understand) tried to get me to go look at their website to see what they had to offer.. Can you believe it? I told her I was looking at a huge list of people on my computer that got scammed by them and had their money refunded. I guess I'll be cancelling my debit card just in case...it really ticks me off that I have to do that. BTW I tried to cancel my acai berry immediately after I ordered it and my computer mysteriously couldn't open the "Cancel" link. Grrrrr... That's an $89 lesson I could have done without. Thanks to everyone on here for uncovering this scam.

                              0 Votes
                            • Gi
                              gin Jan 25, 2009

                              the acai company sells lists/has connects to these other companies..call your credit card/bank...get new numbers, and call the attorney general

                              0 Votes
                            • Gi
                              gin Jan 25, 2009

                              They are part of this acai-berry group that have comments above...also see under all the acai-berry site complaints..

                              0 Votes
                            • Yv
                              Yvette Jan 25, 2009

                              My debit card keeps getting charged 29.95 per month. I did not authorize this debit. I want my money back. there are 3 charges of 29.95 ... My Phone # [protected] My e-mail: [email protected] I am going thru cancer all help to resolve this matter is appreciated. Resp, Yvette Klinert

                              0 Votes
                            • Ka
                              kathie roman Jan 24, 2009

                              Central Coast Nutraceuticals, inc. has charged my credit card for products I never recieved and refuses to refund my money. They also gave my private information and my credit card information to the Fit Factory, they also refuse to credit me for the charges they caused.

                              0 Votes
                            • An
                              Angelica Jan 23, 2009

                              OMG! I just got off the phone with fitfactory.com. It was such a waste of time! I can't believe i was caught up in the fraud! If you're getting billed, you should call ASAP & complain to them. I talked to the supervisor and she told me that she would refund my account. Don't let them just refund one amount of 29.95 if you were billed more than once. Explain that they should refund ALL your money back because you never logged in or used their website.
                              Good Luck to everyone!!

                              0 Votes
                            • Lk
                              lklinger Jan 21, 2009

                              I have received charges on my account without any product. A $29.95 and a $89.31 charge for something I don't anything about. I have called they can not help me but will not send or give me the terms conditions they say I agreed to. I am filing fraudulent charges with my bank posting to every blog I can find and filing a complaint with the BBB.

                              0 Votes
                            • De
                              Debbie Jan 21, 2009

                              I was glad that I found this website. When I saw that there were alot of other people that had been ripped off it lit a fire under me and I decided that I was getting my money back today!

                              I had charges put on my charge card through this company for $19.95. One charge was in December and one in January. I called their order line (bad connection by the way) at [protected]. I spoke to their representative who originally told me they would not refund my money. I told them that the original company had refunded my money and cancelled any further orders. If they were not willing to cancel my order, since I had never seen their piece advertisement then my next phone call would be to the Better Business Bureau then I would call my bank and let them know that this company had fraudulently charged my account. The woman then gave me a confirmation of cancellation number and told me that the money would be returned to my account within 5 to 14 business days.

                              I just made sure that I called their order line and not complaints or returns, you know they won't want to anwser those lines.

                              Once again the number that I called was [protected].

                              Good Luck on getting your money back!!

                              0 Votes
                            • Mw
                              mwritchie Jan 21, 2009

                              I recently ordered Bromilite. Fortunately, I did see the fine print for a 29.95 charge for Fit Factory after the trial period. I cut and pasted all the fine print and saved it as a document so I could have the correct numbers to call. I called today to cancel and was told that the computers were down and I would have to call back in an hour. Since it has been about a week since my order and I have not even heard from the Fit Factory, I decided to go online to find out what it was about and found this website instead! I called the number back immediately instead of waiting an hour and spoke with someone with an Indian accent who told me her name was Jessica Garcia! She first told me I had to wait until the trial period was over before I could cancel...since I had the document saved, I read her the exact wording and told her it specifically states you must cancel before the trial period is up. After much waiting and "I'm sorry for the inconvenience, but our computers are running slow" I did get a confirmation number for my cancellation...we'll see what happens over the next couple of weeks...What a bummer...like I have time to be monitoring this for the next month!

                              0 Votes
                            • Bi
                              Billie Stallings Jan 21, 2009

                              I ordered what I thought was a 'free' trial of Acai-aSlim in November for shipping and handling charges only. Come to find out, that I was charged $79.95 because I did not cancel within two weeks. Now, because of my association with Acai-aSlim, I have been charged $29.95 (in December and January) for membership to Fit Factory, which is a partnership with Acai-aSlim. What a scam. I canceled my 'membership' to Fit Factory, but no refunds for the two charges were given.
                              SCAM, SCAM, SCAM!!!

                              0 Votes
                            • Pa
                              Paula Neel Jan 20, 2009

                              for "sample" $3.95 bottle, of "crap" that does not work!!! Shipping cost me $8 +. Then I received another bottle of "crap" and another shipping charge of $8+ as well as a charge to my acct for $89.95! Once aware, I immediately called and requested "Membership" be canceled and a full refund! I was denied the refund and told that I should have read the "fine print". My membership was canceled and I was not to be charged any further charges or receive any further shippments. Next thing I know, about a month later I am charged $29.95 by "Fit-Factory". One month later I was charged again the same by the same. Come to find out, FitFactory and Acai Berry Co's are "Partners". After a 30 minute online chat, and a 20 minute, very not - so plesant conversation!!! and then a disconnect and another phone call, I received a "FULL" refund for both charges from Fit Factory. All I can tell you is be persistant and you can obtain a refund from Fit Factory. Had I had the perservence, I could have probably gotten a refund from Acai Berry, but seeing as how I am stationed in Iraq, long distance calls and stamina are very expensive!!! Best of luck to anyone who has fallen subject to these deceptive companies! I asked the customer service rep. how he was able to perform his job on a daily basis considering the undoubted continuious abuse?

                              0 Votes
                            • Ka
                              Kathy Z Jan 17, 2009

                              Not only did I get charged $29.95 once but twice! They told me after going round and round that the $29.95 charge was in the disclosure that I had agreed to, not. I would have never agreed to it. Some of you were having trouble gettng the phone number so here it is: [protected]. I just got off the phone with them. What a bunch of CROOKS!

                              0 Votes
                            • Ds
                              DSL Jan 16, 2009

                              I was enticed to try this product from an endorsement from Oprah Winfrey. Hopefully she realizing that this company only takes your money again and again without authorization. I still haven't figured out how another company "Fit Factory" can also get into the act. I have contacted both companies and have received credits on my credit card. There is still one more charge (there was a total of 4 charges one was for the initial charge for shipping of $4.95) that I am attempting to resolve. I contacted Bromalite at [protected] on and got thru to them. They will issue you a credit but make sure they give you a refund # and a cancellation #. They will auto ship additional product if you don't cancel. Those of you who also received charges from Fit Factory, you need to contact them too to stop the $19.95 charges. I was given their number by Bromalite so they are hand and hand in this scam. Fit Factory number is [protected]. They too credited me back the money they charged my credit card. Make sure to get a cancellation number from them too. They will try their best to sell you on their stuff, I just threatened to contact the BBB if they didn't comply to my wishes and take me off their auto charging list. I suggest you to be consistant with these people. I contacted them again today and they are located in IL (central time). Conveniently their computers are down but they did answer the phone and said that the best time to call is 7am and 11pm. Good Luck to all of you. Oprah please stop endorcing these companies!

                              0 Votes
                            • Sa
                              Sandra Lewis Jan 14, 2009

                              Add me to the list of complainers regarding Fit.Fac placing an unauthorized charge on my checking account . I -- like others -- wanted a free trial of the Acai Berry Detox. A $5.xx shipping charge appeared on my checking account. Just days later, a $39.xx charge appeared on my checking account for "Bromolite-something or other" which I did not order. I called complaining and was given a credit in approximately 4 days. NOW, I have just found a $29.95 charge on my account by Fit.Fac. I called complaining. The CSR could not even pull up a record on me. She asked me if I had ordered a free trial of the Acai Berry Detox and I had. But I committed to nothing else. THIS IS ENTRAPMENT AND THIS COMPANY SHOULD BE THROWN OFF THE INTERNET. USING OPRAH'S NAME I NOW AM SURE IS UNAUTHORIZED. SHE WOULD NEVER GO ALONG WITH SOMETHING LIKE THIS! I am on a pension and cannot afford to overdraft with unexpected charges like this. GET 'EM.

                              0 Votes
                            • Ma
                              marla brown Jan 14, 2009

                              I too was ripped off by these people. Fortunately, my bank was aware of them and had me fill out some afadavits to have my money refunded. They said I should get all of my money back as well as about 400.00 dollars worth of overdraft charges. There seemed to be a new and different charge on my account everyday! Please check with your bank instead of dealing with these thieves!!! My bank representative told me not to even bother with trying to get in touch with any of the companies that took my money. She said as soon as one gets caught, they have already sold my number to someone else, so the only thing to do was to cancel my debit card right away. I hope this helps and that we can all learn a lesson from these fraudulent scammers. I plan to get in touch with weatherunderground.com, which is where I kept seeing this ad for "free trial" I think they should be more responsible for who is advertising on their website. Please contact what ever website you saw the ad on and let them know as well. Good luck to you all!!!

                              0 Votes
                            • An
                              anthony murawski Jan 14, 2009

                              Was offered a one month service for whitch I have never asked for and it seems that I can not solve this matter with this company. I have tried to get in touch with fit factory and just can not reach them. They also say that I will have to pay after the one month free service whitch I don't want. It is a shame that when you want to by a product and get stuck with another that you do not want.

                              0 Votes
                            • Wh
                              what a fool i was Jan 14, 2009

                              BEWARE OF THIS COMPANY!!!DO NOT ORDER FREE TRIAL OFFER FOR 4.95 S&H COST ONLY. YOU WILL BE BOMBARDED WITH NUMEROUS CHARGES ON YOU CREDIT OR DEBIT CHARGES FOR MONTHS TO COME. THEY WILL CHANGE NAMES AND PHONE NUMBERS SO THAT YOU CANNOT GET AHOLD OF THEM!!!JUST LOOK AT THE HUNDREDS OF COMPLAINTS FILED HERE!!!PLEASE DONT MAKE THE SAME MISTAKE I DID. I HAVE BEEN LIVING THIS NIGHTMARE FOR MONTHS. THEY WILL ALSO PROVIDE YOUR CREDIT CARD INFO TO THIRD PARTIES WHO WILL ALSO POST CHARGES THAT YOU DO NOT AUTHORIZE ON YOUR CREDIT OR DEBIT CARD!!!JUST WANTED TO WARN OTHER PEOPLE SO MAYBE WHAT HAS HAPPENED TO ME WONT HAPPEN TO THEM.THIS HAS BEEN A NIGHTMARE TO DEAL WITH AND I STILL DONT HAVE EVERYTHING STRAIGHTED OUT. SO, PLEASE READ THESE COMPLAINTS BEFORE ORDERING AND YOU WILL SEE THAT THEY ARE DOING EVERYONE THE SAME WAY. THIS IS FRAUD OF ONE OF THE WORST KIND AND YOU DO NOT WANT TO HAVE TO DEAL WITH THIS MESS, TRUST ME!!! THANKS AND I HOPE THIS WILL PREVENT SOMEONE FROM BEING CHARGED FRAUDULENTLY AND HAVE THEIR HARD EARNED MONEY SCAMMED FROM THEM. THANKS FOR TAKING THE TIME TO READ THIS, I HOPE IT HELPS SOMEONE. TAKE CARE GOD BLESS

                              0 Votes
                            • An
                              AnDee Jan 13, 2009

                              thank goodness that i was not the only one that got taken..i ordered the bromalite and the acaiberry detox. i paid what was supose to be the shipping and handling fee, , , a week later my bank account was over drawn, because they took out $188.00.. the full payment of the pills and the fit factory..none of this was authorized through my bank. this was like days after christmas and the new year and everyone knows those hoildays cost money when your a single parent with 3 kids.. i could not belive oprah said this was a good thing.. these pills made me sick.. i was dizzy, and i could not use the bathroom.. i passed blood in my urine.. i called these people and ask for my money back, , which took 2 days. they said they would return my money in 10- 15 days.. in the mean time my bank is holding my pay check cause i had $132.00 bad check fee, [$33.00 a check] and $200.00 overdrawn. total $332.00. i am so hurt over all of this.. this is a scam and something needs to be done about this..

                              0 Votes
                            • Bv
                              bvluesurf Jan 13, 2009

                              unauthorized charges on my credit card. I signed up for free trial of a diet pill. I cancelled within the trial period and I got a different charge the next month for 19.95 www.fit-fac.com. I never saw any disclosure for this charge to my credit card. I looked it up online and I had to call a number to credit my account. I'll never sign up for anything like this again. This website is taking advantage of innocent people. Do not sign up for any acai-noni slim diet pills-

                              0 Votes
                            • Ba
                              BAS Jan 12, 2009

                              BEWARE OF THE FREE TRIAL OFFER!!! I sent away for a free trial of Acai Berry which indicated you only needed to pay for shipping charges. I received the free trial, then was billed $29.95 from the fit-factory. I was also immediately billed for a subscription for the product on a monthly basis (over $80!!) even though I never signed up to receive anything. I immediately disputed the charge with my credit card and was given credit, however, the next month the $29.95 charge appeared again. The credit card told me it was for a subscription -- which I did not sign up for. I called the company and after several attempts was given someone who hardly spoke English. I explained that I did not authorize this, and did not sign up for a membership to his site. He said that when I received the free trial, I was signing up for a membership to Fit Factory. There is nowhere on that free trial offer that indicates anything like this, so be wary of these "free" trial offers when you sign up. He tried to get me to say that I was cancelling my subscription, but I instead told him at least three times that I never signed up for a subscription and was disputing the charge. He said he would cancel the account. I have gone so far as to cancel my credit card so that these people cannot keep charging me. This is clearly a scam. If you need a telephone number for the Fit Factory, try [protected]. I was finally able to get through to someone on this number.

                              0 Votes
                            • Su
                              Susan Gillespie Jan 10, 2009

                              As others have complained I received the $29.95 charge. When I called to question/credit charge, the rep said he couldn't find my "account" and asked me for me credit coared number!!! This operation is a total scam. I now have to file a complaint with my credit card company . With all the scams they have pulled, can't an authority shut this down?

                              0 Votes
                            • Sa
                              Sandra Edgerly Jan 10, 2009

                              Ordered a free trial for Acai Berry for S & H only, told there would be a 2 week delay, within the past week our account has been charged $39.95 & $29.95. We never subscribed to Fit Factory.com. Went to the website and then checked the internet and found that others are being scammed. Ripped off, never would order anything again on line.

                              0 Votes
                            • Al
                              Alicia Jan 09, 2009

                              My name is Alicia, I’m the customer service supervisor for Bromalite. Our customer service phone number is [protected] and business hours are 7:30am-5:30pm MST. Please feel free to call us with any questions or concerns that you may need assistance with and anyone of our representatives will gladly assist with whatever they can or you can e-mail your cancellation notice to [email protected] . We also have a 30 Day Satisfaction Guarantee.

                              Thank you
                              Alicia CSS

                              0 Votes
                            • Jl
                              jlwrm Jan 09, 2009

                              I just got through on that number and they said they would give me a courtesy refund and gave me a confirmation number. Keep trying.

                              0 Votes
                            • Jl
                              jlwrm Jan 09, 2009

                              i had the same charge, from Fit-Factory.com. I called [protected] and they said they would refund my money and gave me a confirmation #. Good luck to us both!

                              0 Votes
                            • Jl
                              jlwrm Jan 09, 2009

                              I had an unauthorized charge in my checking account. I found a phone number to call [protected]). I was informed it was an automatic membership to their website because I ordered samples of Acai Berry and Bromalite. They said they sent me an e-mail, but my spam caught it and I never saw it. They said they would give me a courtesy refund and cancel my membership and they gave me a confirmation number. I'm waiting to see if this happens...

                              0 Votes
                            • Mi
                              Mike Jan 09, 2009

                              SCAM!!
                              This company charged my credit card for 29.95 after I ordered a "free sample" of Bromalite...

                              I called the company and got my credit card refunded within 3 days and membership cancelled.

                              Here is the best way to handle the call to avoid them telling you that there is nothing they can do:
                              1. tell them the call is being recorded
                              2. tell them that you plan on contacting the Better Business Bureau and Attorney General's office if not issued a refund along with cancelling the memebship.
                              3. ask for a confirmation # and aslo an email confirmation.

                              They will 1st try to tell you that there is nothing that they can do about the initial 29.95 charge since you did not cancel within the 1st 21 days. They will also point out that this was disclosed when you clicked "rush my order" or "submit" for your "Free Sample"... Simply tell them "that is poor business practice - please credit my account for the 29.95 and cancel the membership - thanks you!"

                              Remember - there is no such thing as a "Free Sample" except for a slice of cheese from the deli at your local grocery store!!

                              Good Luck! ~ Mike (Milford, CT)

                              0 Votes
                            • Jr
                              JRH Jan 09, 2009

                              I was under the impression i was purchasing this product on a trial basis for 1.95 for the first two weeks! Then i looked at my CC statement 10 days later and saw a 39.95 charge and a 29.95 charge one for the product and the other for that bull membership! This by far was probably one of the worst things i have ever tried and would not recommend to any one.

                              And as to the "Manager" of customer service above me, your experience, intelligence and training in this field concerns me and must be close to none. Instead of playing on the Internet you might find yourself more useful practicing less than 53 minute wait time on your incoming calls.

                              Worst regards, Upset Customer

                              0 Votes
                            • De
                              Deb Jan 08, 2009

                              I am having the same problem as above. I also ordered the FREE samples of Total Cleanser and Acai Berry Maxx for shipping and handling charges only of $5.95 each. I have since been charged $79.95 and $85.90 from FXsupplements, $78.84 from EasyBodyDetoxOnline and $84.79 from TotCleanser for products I DID NOT ORDER. I have received two packages in the mail for these products, which I promptly "returned to sender-did not order." I have never heard of these so-called companies, except for FXsupplements. I finally "talked" to someone online yesterday, who told me I would have to pay a restocking fee and postage for the products I returned---I told them I was NOT going to pay anything for a product I didn't order in the first place. This has got to be a total SCAM.

                              0 Votes
                            • Em
                              embcrna05 Jan 07, 2009

                              Call the Fit factory/my fitness company. I already misplaced the number. It is an 801 area code number. I got the number from trislim, as that is how we got roped into it, too. I had to fight with the people on the phone, who initially agreed to refund one of the 2 charges. The girl then turned me over to her supervisor. He told me it was a legally binding contract and I am obligated to pay them. I told them I want my money back--I received NOTHING from them. No so-called services, products, etc. The man attempted to threaten me with legal action. I finally told him I will do whatever it takes, even pursuing them in court. I made it clear that I didn't care how much it cost to pursue this legally, I would do it. After that, he agreed to refund the second charge. We will see if it happens. Hope this helps.

                              0 Votes
                            • Fi
                              fitfactory Jan 07, 2009

                              If you have a complaint about Fit Factory I am here to help you. I am affiliated with this web site and I want to clear up any issues you have. Please email me at [email protected]

                              I look forward to resolving your issues.

                              0 Votes
                            • Aj
                              Ajo28 Jan 07, 2009

                              I too have a complaint about Fit Factory. I ordered the free trial of Acai Berry and paid only the shipping and handling of $3.95. I cancelled my subscription with them immediately after reading they would automatically charge my account each month in the amount of $85. A few weeks ago, I noticed on my bank statement a charge of $29.95 from a company I had never heard of. I called the number provided on my bank statement, which no one ever answered. I followed up with others who had complaints similar to mine and found a cancellation phone number [protected]. When I called that number the woman asked for even more personal information which I refused. She said upon ordering the free trial I was enrolled automatically in Fit-Factory even though I read the fine print and don't remember anything about this company. The woman cancelled my subscription so I would not receive any other charges, but I'm still concerned about the $29.95 that I did not authorize, does anyone know how to get that charge reversed?

                              0 Votes
                            • Mo
                              Moderator1876 Jan 06, 2009

                              this isn't mice print, look at the link to sign up its clear, maybe you need some vision specialist to check you out. it is right there with the order button, its not at the bottom of the page, i just looked. MAN why do you people try and hurt good business, what a shame.

                              0 Votes
                            • Hi
                              Hilary Jan 05, 2009

                              I am adding my complaint to all the others. I had the same experience but had another charge of 8.51 from My VIP Fit which they said was for some "limbo" service for online shopping. I told them that I didn't want it and they said the charge would be credited. WHen I asked about the charge for 29.95 they said that wasn't their charge. I said that I knew that it was them or a subsidiary of their company and she said it was Fit Factory not My VIP Fit. She gave me the phone number, which I had already had from my credit card company. You cannot get through on the 866 number. I think I'll just dispute the charge with my credit card company and let them handle it. I will cancel my card to make sure no other charges are placed on my card. Good luck to all you others!

                              0 Votes
                            • Ti
                              Tim Jan 03, 2009

                              I received an unauthorized charge on my credit card by Fitness Factory for 29.95. This is related to a free trial of Acai Berry supplement. I canceled the free trial offer within the time allotted and then received the unauthorized charge to my credit card.

                              0 Votes
                            • Ti
                              tina Jan 02, 2009

                              My account was charged $4.95 twice and on top of that another $34.95, all for pills I didn't order. To make worst www.center4grants.com charged my account $39.95. The last charge didn't go to my account until 10 days later. When will it STOP!!!

                              0 Votes
                            • Sp
                              spark Jan 02, 2009

                              I see that many others have had unauthorized monies taken from their bank accounts. I finally got to the bottom of this. I ordered a trial acai berry product. I did receive the product. A week later I had a $29.95 charge on my bank acct to Fit-Factory. Upon calling them, they stated that it was part of the agreement with the Acai Berry co that I was enrolled in their program and that you had only 7 days to cancel. What a laugh... It took more than 7 days to get the product and there was nothing listed about Fit-Factory. To make a long story short, they said I was stuck for the $29.95 and could cancel now. I said NO NO NO... it was unauthorized, I didn't give you my info, I didn't order, MONEY BACK now. I did receive a confirmation number and will supposedly see the money credited back to my account. Call Fit-Factory @ [protected]. Let them know you won't stand for it and they'll back down and credit you. Hope this helps someone...

                              0 Votes
                            • Sh
                              sherry webb Jan 02, 2009

                              unaurthoized charges for something I never ordered or authorized. Unable to contact company.

                              0 Votes
                            • Fi
                              finswin Jan 02, 2009

                              my checking account was charged $29.95 and I have no idea why.

                              0 Votes
                            • De
                              Denise Jan 02, 2009

                              Same thing happened to us. I too was scammed by Acai Berry/Colotox - I thought once I had canceled both of those, I was in the clear...wrong! When the $29.95 appeared on our bank statement this morning, I immediately called our Credit Union, who was able to get through on the phone. They transferred the call to us. I spoke to the Call Center Representative briefly, then asked to speak to a supervisor, Ms. Jackie Green identified herself as the 'Supervisor', she assured me the charge would be refunded and the membership canceled immediately. I asked for the FCC Licensing information which they refused to provide. Ms. Green did provide the corporate address, I do plan to write a letter - not sure it will do any good, but it's worth a try. I also plan to contact the Federal Trade Commission and Better Business Bureau. Here's the corporate address, just in case anyone else feels the urge to express their displeasure.

                              Fit Factory
                              305 West Broadway
                              Suite #114
                              New York, NY 10013

                              0 Votes
                            • Pa
                              Patricia Arnold Jan 02, 2009

                              I had originally agreed to try out Fit Factory.com, but after researching, I decided this was not what it seemed. The very next day, I called to have my subscription to be cancelled. This was certainly still within the trial period and over a month ago. While reviewing my bank account statement, I see where this company has charged my checking account $29.95. I find this to be completely unacceptable. I have contacted the company requesting that my money be credited back to my account and I informed them that I have contacted the Better Business Bureau concerning this matter, in light of their history with this same situation. I hope this will be rectified quickly. I urge the public to please be careful and to always research, research, research prior to getting involved with anything.

                              0 Votes
                            • Vi
                              vicki davis Jan 01, 2009

                              I have 4 children to support and I took advantage of an offer to improve myself with the diet supplements and I thought I could trust it because the
                              offer was endorsed by Oprah Winfrey. I got charge for the shipping and handling and received my diet supplement (acai) which is also suppose to
                              make me healthier and clean my system then I look at my account for
                              which I only had $40 and a week before I get paid and fit factory has withdrawn $29.95 this was not an authorized charge. Every Penney count
                              for me. This is horrific! I know this is illegal! Some one help! How do I get my money back?

                              0 Votes
                            • Tr
                              Tracey M Jan 01, 2009

                              I ORDERED A "FREE TRIAL" OF ACAI BERRY...RECEIVED IT AND NOW I HAVE BEEN CHARGED FOR A FITNESS MEMBERSHIP THAT I DID NOT AUTHORIZE AND KNOW NOTHING ABOUT AND WANT NOTHING TO DO WITH !

                              0 Votes
                            • Ke
                              kev4ut Dec 31, 2008

                              I was charged 29.95 on my check card with out any authorization or any service provided. The only thing that this is associated with is my purchase of a free trial offer from Central Coast Nutraceuticals, Inc. I have found several complaints online that have this in common.

                              0 Votes
                            • Ti
                              tinlizzy1855 Dec 31, 2008

                              I have 2 charges for fit-factor on my checking and I don't know what it is and I did not authorize it. I assume it is health&beauty?

                              0 Votes
                            • Sa
                              sammy2much Dec 30, 2008

                              This is ridiculous! I don't know how these people got my account information but about 1 month ago I signed up for two free trials of different teeth whitening products, Luminous Brites and Celebrity Smile. Both of which have made unauthorized charges to my bank account! I am so furious I want to sue. I don't even know who Fit Factory is but you can be sure that I will report this as fraud to my bank. (They charged $29.95 to my bank accout) I might even change my account number. I have learned my lesson, NEVER SIGN UP FOR "FREE TRIALS" ON THE INTERNET!!!

                              0 Votes
                            • Le
                              lelabarbee Dec 30, 2008

                              I bought a bottle of Bromilite that I was to only pay for shipping. Shipping was only $4.95. I received the Bromilite, but the following two weeks I received an additional charge of $19.95 on my credit card.
                              I tried calling the [protected] that is on my statement and on the website. I called between 8-12 am eastern time zone, then 2-5 eastern time zone and finally 12:00pm -1:00am and got no one, not even a recording.
                              I am going to try for another day and then I am emailing my complaint on their website, www.fit-fac.com

                              0 Votes
                            • Du
                              duped Dec 29, 2008

                              Just got off the phone with Fit Factory. Was told I was supposed to call a second number when canceling free trial offer. Obviously wasn't told that ahead of the $29.95 charge showing up on my bank account. She told me, after some angry fussing from me, that she would refund the charges in 30 days or so. Keep trying to get through to them and be persistent. Unauthorized charges are against the law and not notifying the client of additional numbers that need to be called just so the company can charge you is against the law also!!! Don't forget to use the terms unauthorized charges and fradulent charges during the conversation. They evidently don't like that "dirty talk".

                              As with others, lesson learned the hard way!

                              0 Votes
                            • yetanothercat Dec 29, 2008

                              I got charged as well after canceling my 'free trial'. There was no fine print at the bottom of the web page where I ordered it (http://www.extremeacaiberry.com/) I tried calling the same number I called when canceling, but it didn't work. I was able to contact someone using the number Patty provided in her post. I am happy to say that the charges will be refunded, but only after threatening to dispute it with my bank.

                              0 Votes
                            • Ka
                              Karen Hardee Dec 29, 2008

                              In checking my account balance today, there was a withdrawal from Fit Factory. I don't even know what that is! What's up with that?

                              0 Votes
                            • La
                              Laura D Dec 29, 2008

                              LESSON LEARNED!!! Never ever sign up for a free trial of anything on line. WHAT A SCAM! I too signed up for the Extreme Acai Berry trial as well as the Total Cleanse trial. Received both in addition to a charge of $89.01 for a 30 day supply of Acai Berry which I did not authorize. They will not refund my money either. Then I come to find two charges for Fitness Factory in the amount of $29.95. Guess both companies were opening accounts for me in my name to "help me with my weight loss goals" while gladly helping themselves to my account. I am smarter than this, we are all smarter than this. I did call the number that Melissa posted and was able to get through to the Fit Factory and they supposedly cancelled both my memberships and issued a reversal of both charges but not without trying to convince me that this is what I signed up for when accepting the free trial offer. Made a fuss and got what I wanted. Am going to cancel my card just because this is so inappropriate and a huge waste of time. Number I got through on after much persistence was [protected]. GOOD LUCK! I'm calling Total Cleanse now too to make sure they are not going to charge me any more fees. Can't get through. Will keep trying.

                              0 Votes
                            • He
                              Heidi Dec 29, 2008

                              Received a "trial offer" of Berry Acai and a month after I cancelled the "trial offer", I receieved charges of $29.95 for Fit Factory...not sure what it is...when I call the number - they are closed and sorry for the inconvenience!! This is crazy - someone needs to shut them down

                              0 Votes
                            • Kv
                              kverm Dec 28, 2008

                              Yes...me too...I ended up paying 50 $ even after getting refund. I send them email, I got conformation that won;t be charged but i still got charged. With various names such as ft-fac and some others. I request everyone who has been victim of these companies is...don't call them. Call you credit card company and let them deal with it.

                              Because such companies costumer service are trained in a way to irritate you and make you mad and at the end, you end up paying some money to them, even if you get some of your money back. But your credit card company knows how to deal with them. Just collect all the proof that you can against them and when your CC company ask for proof, just send it to them. These people cannot do anything if you have all the proof...which all of us have in one way or other. If your credit card company gets lot of complains they might press some charges against such companies.

                              Keep all the email's that you send them and did not get any response. But don't call them, because none of us deserves to be treated in the way these people treated us.

                              DON'T CALL THEM.

                              0 Votes
                            • Tk
                              tknill Dec 27, 2008

                              Unauthorized charge for $19.95 appeared on my statement from American Express: I did not buy anything from Fit-Fac nor any source they tied with.

                              0 Votes
                            • Ga
                              gallly Dec 26, 2008

                              Call [protected]. Belive me, you will get nowhere with the number that shows up on your statement. AND you have to be firm with them. They didn't want to refund me. They will insist that it is in the fine print and will insist to guide you to the website where it states it and that you agreed to it and they can't do anything about it and that they sent you an email with a log in name and password for their site. I told them that I never received an email from them with a log in name and password and I just wanted to cancel and to be refunded asap. Finally they canceled their scam I mean membership and gave me a "courtesy" refund and confirmation number. Good luck people!

                              0 Votes
                            • Ma
                              mands8732 Dec 25, 2008

                              i am very angry and i can't believe this happened i didn't sign up for anything, i got a charge for 29.95 on my account and i don't know what to do. I want my money refunded

                              0 Votes
                            • Ma
                              mands8732 Dec 25, 2008

                              i was checking my bank account on 12/25/2008 and i noticed a charge for 29.95 that was unauthorized i would like these charged refunded. As soon as possible if able. This has happened to me in the past and i am not sure if i will be using the internet to buy products any longer

                              0 Votes
                            • Pa
                              Pam T Dec 24, 2008

                              I requested a trial offer of colon xr and acaia slim for a 3.95 shipping charge on each product. I just looked at my credit card bill and I was charged $78.84 for totcleanser and fit-fac $19.95 and acaiaslim 79.95. I have no idea where these charges came from. I have contacted fit fac and acaia slim to stop any future charges but have been unable to contact totcleanser. The number on my credit card bill for Totcleanser number is [protected] but it is disconnected. I realize now that this is a scam and I am extremely concerned that my credit card is going to be fraudulently charged and I will continue to be stolen from. I feel that the only thing for me to do is close down my account. These merchants need to be stopped. Please help in contacting totcleanser to stop future charges.

                              0 Votes
                            • Su
                              Sue Dec 23, 2008

                              My credit card company called me -suspicious withdrawal--I never signed up for anything--not even the free trial-I was on the acai berry site and was then charged. Funny thing-- no answer at 800=660-8489. Thier mailbox is full--tried to be transferred to receptionis 58 rings and no answer

                              0 Votes
                            • Eb
                              e bryson Dec 22, 2008

                              I never authorized this company to w/drawl funds from my account. As a matter of fact, I 've never even heard of them!!! I just want my $ back.

                              0 Votes
                            • Fr
                              Frewtchewy Dec 21, 2008

                              I found out where the charge comes from. You sign up for a diet pill (Trim Slim) and they automatically sign you up with this Fit Factory place without your authorization or knowledge! I called and cancelled as soon as I notice this and they told me it was canceled. They still charge my card! They're bogus! it's just an email and some newsletter mess you receive for the $.
                              Don't sign up for anything with either one of these scammers!!

                              0 Votes
                            • Pe
                              Peace Dec 20, 2008

                              I was checking my account only to discover a charge from Fit Factory for $29.95. They refused to give me a credit so I called my bank to dispute the charges and let them know that I had never authorized the charge. They have opened up an investigation into this matter. I to ordered a free trial sample from Acai Slim, I however did receive my sample, but with two week I had another change from them as well.

                              0 Votes
                            • Mo
                              Monica Dec 19, 2008

                              I see that some of you have the same problems that am having right now. I was wondering if anyone was able to do anything about this transaction from their banking account could point me in the correct direction, i just called the contact number that my bank gave me, and i had no sucess contacting them...??????????

                              0 Votes
                            • Pa
                              Patty W Dec 19, 2008

                              To Contact Fit Factory I called [protected] and was able to get through to Customer Service

                              0 Votes
                            • Pa
                              Patty W Dec 19, 2008

                              I agree with you completely. The number I called and got through on is [protected]

                              0 Votes
                            • Ja
                              Jane Dec 18, 2008

                              I have a charge for $29.95 from my bank account and I have never heard of these people. How do they get our credit/debit card info?? What can I do?

                              Jane in Georgia

                              0 Votes
                            • Ge
                              georgia_greg Dec 18, 2008

                              This is the terms in mice type at the bottom of the order page...


                              Terms & Conditions: (these terms/conditions only apply to the free trial) Start your trial now to receive a full month supply of Bromalite (retails for eighty four dollars). You will have fourteen full days from today to evaluate and decide if you wish to keep the remaining 30 day supply and continue receiving Bromalite. If you enjoy Bromalite, simply do nothing. You will be billed the discounted price of only sixty nine dollars and ninety five cents at the end of your fourteen day trial period for your initial supply. You will be billed thirty days from today to replenish your supply of Bromalite and begin your monthly auto shipment unless cancelled (this is a savings off the retail price, and is available to you today). You will enjoy our auto ship program that will deliver your monthly supply of the Bromalite Diet. You are still receiving this trial one hundred percent risk free because if, for ANY reason, you decide that Bromalite is not for you, simply call [protected] and we will quickly assist you with canceling your Bromalite auto ship program as well as help you with a refund. No future commitments, no hassles. Cancel any time. I also understand that I will enjoy a monthly membership to FitFactory where i can track my weight loss and get diet advice for a monthly fee of $29.95 per month billed on the twenty first day unless I cancell by calling [protected]. I UNDERSTAND THAT THIS CONSUMER TRANSACTION INVOLVES A NEGATIVE OPTION AND THAT I MAY BE LIABLE FOR PAYMENT OF FUTURE GOODS AND SERVICES, UNDER THE TERMS OF THIS AGREEMENT, IF I FAIL TO NOTIFY THE SUPPLIER NOT TO SUPPLY THE GOODS OR SERVICES DESCRIBED.

                              0 Votes
                            • Yo
                              YoungQuest Dec 18, 2008

                              HI I AM SOMEONE WHO RECENTLY ORDERED THE COLOTOX SUPPLEMENT...YES THEY TOOK FOREVER TO GET HERE BUT I DID RECEIVE IT. THE PRODUCT COMES WITH SOME KIND OF CHEWING GUM THATS SUPPOSE TO TAKE AWAY YOUR HUNGER I THINK IT TASTS LIKE CRAP BUT AS FAR AS THE COLOTOX I HAVE STARTED TAKING IT AND IDK IF ITS JUST ME BUT I HAVE BEEN REALLY GASIOUS LATELY I FEEL FUNNY AGAIN IDK MAYBE ITS ME... BUT THE PRODUCT DOES EXIST THEY ARE JUST VERY VERY IRRESPONSIBLE WHEN IT COMES TO ORDERS PROBABLY HAVE SOMEONE SENDING IT PERSONALLY. THE NUMBER THEY GAVE DOES NOT WORK I DONT KNOW WHY AND AS FAR AS THE EXTRA CHARGES I DONT KNOW WHATS THAT ABOUT I DIDNT GET RECHARGED. THEN AGAIN I HAVE A VERIFICATION WITH MY BANK WHEN IT COMES TO WITHDRAWING MONEY... AS FAR AS HOW I FEEL HAS ANYONE HEARD OF ANY NEGATIVE EFFECTS OR FEELINGS DURING ANY COLON CLEANSE PRODUCTS PREFERRABLY COLOTOX?

                              0 Votes
                            • Ms
                              ms b h Dec 17, 2008

                              I just came home to check my bank account and, as all here, had a $29.95 charge to my account from "Fit Factory". I called the 800 number mentioned in many posts and was told the fee was in fine print and that "Fit Factory" was my "personal online trainer". Right. I requested the refund and to have any account associated with "Fit Factory" cancelled, to which the gentleman on the line politely obliged. While I'm happy the charges will be refunded and that my account has been "cancelled", I will definitely be checking in on my account more often for further unauthorized charges.

                              0 Votes
                            • Sl
                              Slevin Dec 17, 2008

                              BUYER BEWARE!! Not all Acai Trial offers are created equal. I ordered a 14 day free trial, which I never received, and some company called Fit Factory also grabbed my credit card info and charged $29.95. Thankfully, I got their customer service number and after a little arguing got them to refund my money. Apparently it's a website that is supposed to help you with your weight-loss goals and they charge you a fee for monthly access. The service rep claimed that an email was sent and it was free for seven says after which I was charged but that was news to me! And with so much spam in the email inboxes advertising weight-loss I think it's ridiculous they expected that to be sufficient notification before charging me. SO BEWARE!! 'Free' is almost never actually FREE. Good luck!

                              0 Votes
                            • Am
                              Amy Feins Dec 16, 2008

                              these people are related to the rip-off Extreme Acai Berry people, who somehow sign you up and SHARE YOUR CREDIT CARD information with this company, that then starts to charge you a monthly fee for God knows what.. When I called the did supposedly reverse the charge. With the Acai people, there are no refunds..you are stuck with the $80 first month charge!

                              0 Votes
                            • Do
                              down right mad Dec 16, 2008

                              I was charged $29.95 twice in 4 days for a product I did not order or authorize. When I called the number that my bank gave me. The customer service rep. was asking me for all my personal information. Which I would not give them. I got into a heated discussion with her telling her I did not authorize any such charge. She told me that I would not be charged again, 4 days later I was charged another 29.95 after I had already canceled my card. The bank is unsure if they will be able to get my money back. I tried to call the number that I had to discuss the charges again and was put on hold for 20 minutes. Then it asked for the customer service reps id number and hung up.

                              0 Votes
                            • So
                              sophia Dec 16, 2008

                              You see there ads all over the internet with pictures of differenct woman with new flat stomachs and skinny butts! Please, this is a joke. I ordered Acai Berry and the Colotox in November today is December 16th and I have not received a single item. However, I have paid a total of $4.95, $5.95, and today $29.95. I contacted the number on my bank statement, [protected], which sent me to India to speak with a man who does not speak English. When I asked why I was billed he said that this was to keep me fit and healthy! I am furious at this point! I am paying $29.95 for my health I guess! After a long confusing conversation we finally agreed that I would receive a refund for the charges but he could not tell me when I would see the refund, "I am not disclose this" he stated. Everytime I call or email the company that I orginally ordered the products from I do not get a response just an automated system stating that there will be a hold time of 83 minutes. Like any of us have 83 minutes to hold... Don't fall into the trap like I did. Just a simple reminder that the treadmill and Dr. OZ will help us not Colotox... What was I thinking! Good Luck. Ps. If you have ordered this product and given your bank info. go to your bank and close this account and reopen a new one, its worth the headache.

                              0 Votes
                            • Ca
                              Carol Dec 16, 2008

                              I went to check my balance on my debit card and saw fit factory had attempted to deduct 29.95 from my account. I have never even visited their website and have no clue how they got my card number. I tried to call the number on my statement and it of course was not a valid number. Luckily for me, I had not yet deposited my check so there was not enough money to cover their charge. The only thing I can figure is that someone hacked my computer and got the info because I have never heard of this company. I did order some acai-berry from www.extremeacaiberry.com and that could be what happened. I think this is ridiculous that I can't use my card for fear of someone stealing my money.

                              0 Votes
                            • Iv
                              Ivette Dec 14, 2008

                              I called to the number [protected] first a guy told me that I need to go to the website and blah blah blah, I hang up on him, I told him that I want my money back, anyways I called again and finally talked to someone else and she told me that they will reimburse my money in my account by next month, so I'll check next month and see if is true what they say, so bad that they don't say anything about extra charges, they obviously just want to attract people but is not the best way.

                              0 Votes
                            • Iv
                              Ivette Dec 14, 2008

                              I also got a big surprise when I order my Icai Berry, I read everything, and didn't mention the 29.95 dollars that was charged in my credit card, I changed my credit card number that way they don't have my information anymore, but now what I'm supposed to do to pay for something that I cancelled, first I cancelled before to get the first bottle, because I was not receiving it, so I decided to cancel it before to get charge for the second bottle, but I never read about 29.95 part.. and I can't believe they are still selling after doing all these illegal charges.

                              0 Votes
                            • Ke
                              Kera Dec 12, 2008

                              I had ordered a free trial on November 4th and was suppose to receive the trial within 7 days. By the 15th nothing came so I called and called, was put on hold for about 40 minutes and finally an accented voice came on. I ask where he was picking up from and he said Utah, remember that the company is in Florida, and I cancel it before the trial period of 19 days expiered.

                              By the time I noticed the $29 and some cents charge on my account this week I realize that it had been the second charge, first as "Fit-Fac" that was deducted from my account three days after I had called to cancel, and the second charge is scheduled for tomorrow the 12th from a similar name "Fit Factory". I called my bank and was only able to get the second charge refunded because the first had already past its 30 day limit.

                              This is one of the biggest scam out there. If it had been a few dollars I wouldn't have bothered but $29 or so twice is a lot of money in this economy. The economy is tough so they decided to scam us of what little we have.

                              0 Votes
                            • Ta
                              Taken by crooks Dec 12, 2008

                              Well like everyone else, I also got taken by this Acaiaslim.com.
                              I fell for the 4.95 trail, an now I find out about this scam.
                              However before I found out, I never recieved the trail so I contacted the support # [protected].
                              When I tried calling all I could get from this company was an open line with no one at the other end, then a message came on with an email address to write to for support. When emailing them at [email protected] I gave them my confirmation # given to me at the time I order the trail . I got a 1 time response from them saying they forward my question about the orginal trail order and they gave me another order #. They requested that I not respond to their email they sent back to me. The next day I had another charge for 79.95 put through on my card, without my permission.
                              I have since done research on this company, and found out this is typical. When I called my bank they said that 3 other people had already called about DRIAciaSlim reporting the same abuse as was happening to me. So I cancelled my card with that bank and got a new one issued to me. I also followed through with filing a police report in my local state, and contacted Gov Pawlenty in MN asking him to forward this complaint along to the appropriate agencies within his state. Along with a copy of my complaint with the police dept in NH

                              I have seen other complaint boards since that time about the same company so here is some other info for anyone who may actually be lucky enough to see this post.

                              Acaiaslim keeps moving its site and two pages on the internet that no longer work if you attempt to find their site again are as follows
                              http://www.acaiaslimcleanse.com/images/acai_hdr2.jpg
                              http://www.acaiaslimcleanse.com/images/acai_hdr3.jpg
                              These are currently shut down but I have found away to track them across the net. The only good working link for them currently available ishttp://www.acaiaslimcleanse.com/?affiliateid=aDvacUS1&adid=1870&affid=2924&subid=GA1K19&sub_affiliateid=2924
                              This is a google link, so in the event that this one is killed type acaiaslim.com into google and it will always give you a good link to this bogus net site.
                              But if I were you I wouldnt order from these people, they do not tell you on the other links there are terms to their trail offer.
                              These include another monthly charge with some other company where you can track your weight loss that charge is something like 24.95 an yes this is something you can be charged for if you dont cancel your order.
                              http://www.acaiaslimcleanse.com/terms.html
                              You will find the other info about the second company in the above link. What they dont say in their terms is you cant reach them to cancel because none of the info in the terms page are valid.

                              Now for [email protected] yes you can get a link to it as I did, here it is http://www.verifyyourorder.com/

                              but you will find out that it doesnt have a record of your trail order and you cannot cancel it from this site because they have no record of your transaction with Acaiaslim.com. At least they do not have a record of my confirmation # given to me at the time of the trail order.

                              Now I also found their unsubscribe page for their email scams so if you are getting spammed here is their unsubscribe link
                              http://www.acaiaslim.com/rm

                              Well I am off now to write to the Delware address listed on their terms page but I imagine that is also a waste of my time. As I really expect this to also be a bogus address if it has anything to do with AciaSlim.

                              Good luck to you all, hope we all get reimbursed, or at the very least get this company investigated for fraud by the many people who I hope after seeing this will also write to Gov Pawlenty in Mn. Here is his email
                              [email protected] Send your complaints to him maybe we can get someone to stop these crooks.

                              0 Votes
                            • Jo
                              John Dec 10, 2008

                              I went to check my balance on my debit card and saw fit factory had attempted to deduct 29.95 from my account. I have never even visited their website and have no clue how they got my card number. I tried to call the number on my statement and it of course was not a valid number. Luckily for me, I had not yet deposited my check so there was not enough money to cover their charge. The only thing I can figure is that someone hacked my computer and got the info because I have never heard of this company. I did order some acai-berry from www.extremeacaiberry.com and that could be what happened. I think this is ridiculous that I can't use my card for fear of someone stealing my money.

                              0 Votes
                            • Ba
                              bambam Dec 09, 2008

                              I ordered two different types of Acai Berry Trials. I received the first one 4 days later and in the envelope it had a tiny piece of paper with drug information on one side and the other side explained the charges for $89.31 to be charged to your account if not cancelled with in 14 days of your order. I normally wouldn't read those but by chance picked it up and was shocked. I called the number listed on the paper and had no problem canceling and have not seen any other charges from them. As for the other trial I did not receive but was welcomed with a $29.95 charge on my account this morning. It was under the name Fit Factory. I looked back over my emails and did not understand who this company was but was pretty sure it was from the other trial. I checked over the email they sent and it says at the bottom by clicking on the link below(the one in the email) you are agreeing to the terms & conditions of the site. Luckily I never clicked on it. I did call Fit Factory @ [protected]. The first rep was long winded and eventually disconnected me. So when I called back I informed that rep that I was hung up on and did not want that to happen again. He was very quick to refund my money and cancel the account.
                              On the safe side we cancelled the card that we had used to purchase the trials. Also if any one didn't know. If you cancel a card you can still receive credits to the card but no charges will go through. In case I had a problem getting the refunds I wanted to be sure I didn't receive any more fraudulent charges.
                              Good Luck! Be Stern! It's Your Money!

                              0 Votes
                            • Kh
                              K Howes Dec 08, 2008

                              I, too, ordered a trial of the Acai Berry for the cost of shipping and handling. I never received my trial, but within approximately 7 days I was charged 89.21 by a company called MyEzyTrim. I called them and was told that when I ordered the trial, that if I did not call and cancel within 7 days, that I would be shipped a thirty day supply for the 89.21. I told them that I never saw any statement to that fact, that I had never received my trial and I had not received the thirty day supply either. When I asked for a refund they said I would have to return the order to them, but I had never received the order. Low and behold, with a couple of days, BOTH of the orders showed up in my mailbox, which I refused delivery of. I have filed a complaint with my local bank and with the Florida Department of Agriculture, Consumer Affairs. Now I have found two charges from Fit Factory for 29.95 which was also associated with this trial of Acai Berry. What a freakin' scam. I finally reached someone in customer service and told them that if I did not get a refund of 59.90, that I would report them also. They gave me a confirmation number, but I got the royal round around until I threatened to report them. She gave me a toll free number for Acai Berry also. It's [protected]. This has been an awfully expensive lesson learned. Don't click on those little Ads by Google!

                              0 Votes
                            • Gr
                              gr8fuldeadhead Dec 06, 2008
                              This comment was posted by
                              a verified customer
                              Verified customer

                              Wow! Is all i can say...You know this is a lesson learned! Like the high prices we pay for name brands that are no different then the walmart blue light special brands with a different logo on it ware out the same. We take sponsor names for granted too!...i.e. Me thinking this will be kool to try, hell if oprah, and rachael back it why not give it a try!?! Well silly me they tricked! All i can say is i feel sorry for the rep that has to take my call on monday at these 2 companies!!! I hope people get to read all of these issues before they get tricked like i did. Im glad to see that im not the only one though lol!...good luck and dont give up, Don't let them get you!!! keep strong, peace n love! harmony

                              0 Votes
                            • Ad
                              AdvocateForSmarterConsumers Dec 04, 2008

                              Buying samples/free trials off the internet or television is the worst thing you could ever do. Companies like Wu-Yi Tea, Fit Factory, Acai Berry, Natural Cures, Online Health, etc, etc will all give you the same story "free-trial with a 14-day cancellation period" Problem is, most of the time you won't receive your "free" trial until AFTER the 14-day period has expired, which means you're automatically renewed for their monthly fee. Also these companies will sign you up for 1, 2 sometimes 3 more sites/products without telling you. Unfortunately, this information IS available on the merchant's website, usually buried in the fine print somewhere. Because of this, it is 100% legal for them to charge your account every single month under a variety of different merchant names. Charges that come associated with free trials are pricelimbo.com, web access, membership fees (usually with Wu-Yi Tea) and a variety of others. If you've paid for this with your credit card, you can dispute the transactions with your bank. The only thing is, you HAVE TO CANCEL with ALL the companies in order to be successful with your dispute. If you don't have phone numbers for the companies, your bank should be able to provide you with some. Otherwise, send emails, find a mailing address and send a registered letter, anything and everything you can think of. And keep copies of everything you do/send. Also, if these companies are still sending you any merchandise (the original company you ordered the sample from), you HAVE to send it back through registered mail so you can have a tracking number and postal receipt - otherwise, the company will simply claim they never received it, and you won't have any proof that it was sent. The worst part of these scams is what they're doing is completely legal (charging without your knowledge, charging under different company names, adding on additional services, etc, etc) so protect yourself. Bottom line: don't EVER order a "free" sample unless you're willing to put a lot of effort into canceling it. If something actually works, it'll be available in stores soon enough.

                              0 Votes
                            • Ju
                              Judy Foster Dec 04, 2008
                              This comment was posted by
                              a verified customer
                              Verified customer

                              Was checking my bank account and noticed money taken out by Fit Factory. I never heard of them!

                              0 Votes
                            • Ce
                              celinda Dec 04, 2008
                              This comment was posted by
                              a verified customer
                              Verified customer

                              this was supose to be a free!!!trial and only 5$ charge for shipping i have now got a amount on my account for 40.$ im ferious yes!!!

                              0 Votes
                            • Su
                              Susanna Smit Dec 04, 2008
                              This comment was posted by
                              a verified customer
                              Verified customer

                              I have asked for a free trial offer sample with only s/h to the amount of $5.

                              There is an amount of $30.00 on my credit card account

                              0 Votes
                            • Mi
                              Michael Costanzo Dec 03, 2008
                              This comment was posted by
                              a verified customer
                              Verified customer

                              Hello folks...my wife suffered the same fate as you all...the first time I called, they were willing to cancel the order, but not refund the $29.95. The second time i called back, i stated very politely, and accurately: "i have thoroughly reviewed the terms and conditions for both trial products that my wife ordered and neither one states that there is a 7 day trial involving a $29.95 charge. i have also been directed to a website confirming a number of other individuals also having this same difficulty. because of the lack of any information in the terms and conditions, i would like my refund. i really would rather just get the $29.95 back instead of having to call my bank fraud department and all of that. " at that point, within 2 minutes, i was given a confirmation of a refund over the phone. hope this helps.

                              0 Votes
                            • Su
                              sue Dec 03, 2008
                              This comment was posted by
                              a verified customer
                              Verified customer

                              I have charge out of my checking acc. I have no idea why I never heard of this company! They better credit me back.

                              0 Votes
                            • Ch
                              Char MacGuffie Dec 03, 2008
                              This comment was posted by
                              a verified customer
                              Verified customer

                              I had ordered on line a free sample of some energy pills; charged $1.00 for shipping and handling. Now I have an unauthorized charge of $29.95 on my credit card. I contacted Fit factory ( never heard of them) and they told me I did not call to cancel. I told them I never authorized any charges. I spoke to Paul agent 23508 Dec 2 2008 and he said a credit would be issued to my account within 10 days. I never received the free sample or any communication. Paul also told me that unless I called fit factory before Dec 17, I would have another charge taken out of my account.

                              THIS IS FRAUD!!!

                              0 Votes