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Complaints & Reviews

UNAUTHORIZED CHARGES

ON NOV 3RD I ORDERED THE ACAIA SLIM "FREE" TRIAL @ 4.95 AND THE POWER TEA @ 34.95. THE CHARGES WERE ON MY CREDIT CARD. I JUST RECEIVED MY CREDIT CARD BILL AND THEY HAVE CHARGED MY CREDIT CARD WITH ANOTHER ORDER OF THE ACAIA SLIM @ 79.95 AND FIT FACTORY @ $19.95. I HAVE NOT AUTHORIZED THESE CHARGES TO BE PLACED ON MY CREDIT CARD ACCOUNT. I AM PREPARED TO SEEK LEGAL ACTION FOR THESE FRADULENT CHARGES UNLESS YOU DEDUCT THE CHARGES FROM MY ACCOUNT. I DID NOT AUTHORIZE ANY FURTHER CHARGES FOR THIS PRODUCT AND DO NOT PLAN TO DO SO. I REPEAT, DO NOT MAKE ANY FURTHER CHARGES TO MY ACCOUNT. I AM GOING TO TELL EVERYONE I KNOW ABOUT YOUR SCAM AND I ALSO PLAN TO GET IN TOUCH WITH OPRAH IF SHE IS ENDORSING YOUR PRODUCT. SHAME ON YOU!!! YOU BUNCH OF VULTURES!!! I AM EXPECTING TO HEAR FROM YOU IMMEDIATELY.
JOYCE

took my card # and used it w/out my concent!!!!

Wow! Is all i can say...You know this is a lesson learned! Like the high prices we pay for name brands that are no different then the walmart blue light special brands with a different logo on it ware out the same. We take sponsor names for granted too!...i.e. Me thinking this will be kool to try, hell if oprah, and rachael back it why not give it a try!?! Well silly me they tricked! All i can say is i feel sorry for the rep that has to take my call on monday at these 2 companies!!! I hope people get to read all of these issues before they get tricked like i did. Im glad to see that im not the only one though lol!...good luck and dont give up, Don't let them get you!!! keep strong, peace n love! harmony

Did not sign up for this company

I noticed a charge on my bank account last night for $29.95 for a company called Fit Factory. I found the website and when I requested a password recovery, they sent all the login information that they set up for me!! And to my email! So not only do they have my email info, they have my bank account info and who knows what else! Beware of the Acai Berry sites. Apparently they are giving out our personal info. I ordered the trial of the Acai Berry and received it after a week as it had said. It also said that after the 14 day trial, I would be charged $89.31. They waited over a month to charge that to my account, which by that time I had changed my mind. These sites are all scams. Be very careful!!!

  • Em
    E***M Jan 22, 2009

    I recently ordered a free sample of Acia Berry tablets, as well as a sample of "something Cleanse", I recieved both in about a week. I then did a little resaerch Acia Berry. What I found was that if you dont cancel your subscription in 21 days they bill you 79.95 a month for more product sent to you automatically. It took some time on the phone and I did accomplish that. Then I noticed on my bank statement another charge of 29.95 from www.fit-fac.com. I called the number that was listed by the charge on my bank statement. I was told that when I ordered the Acia Barry I was automatically enrolled in Fit-Factory @ 29.95 a month! I was told that because I didn't call in the 21 day period that there was nothing they could do. After about 5 minutes of enlitenment from me they decided to refund my money and cancel my membership. BUYER BEWARE!!! VERY DESEPTIVE COMPANY!!!

    0 Votes

unauthorized charges

I ordered a free sample of Acai Berry online and have not received the product yet. All I have is an unauthorized charge of $29.95 from this FIT FACTORY company on my bank statement. What is this and who authorized it. I want this charge refunded to my bank account immediately. This is theft!!!

unauthorized charge to my credit card

I received an unauthorized charge to my credit card from the Fit Factory and have tried to contact them with no luck. The numbers for calling them are both disconnected.
This was "supposedly" something that came with the free sample of Acai berry that I ordered (and I might add have since cancelled the auto-ship of this product)

  • Ju
    Juli Dec 02, 2008

    same thing happened too me. I got ahold of them @1-866-407-1022. The CSR reluctently(sp) gave me a refund and confimation number. Hope this helps. These websites are sure a living hell. Hopfully it is like a nightmare and will end soon. good luck!!

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  • Ad
    AdvocateForSmarterConsumers Dec 04, 2008

    Buying samples/free trials off the internet or television is the worst thing you could ever do. Companies like Wu-Yi Tea, Fit Factory, Acai Berry, Natural Cures, Online Health, etc, etc will all give you the same story "free-trial with a 14-day cancellation period" Problem is, most of the time you won't receive your "free" trial until AFTER the 14-day period has expired, which means you're automatically renewed for their monthly fee. Also these companies will sign you up for 1, 2 sometimes 3 more sites/products without telling you. Unfortunately, this information IS available on the merchant's website, usually buried in the fine print somewhere. Because of this, it is 100% legal for them to charge your account every single month under a variety of different merchant names. Charges that come associated with free trials are pricelimbo.com, web access, membership fees (usually with Wu-Yi Tea) and a variety of others. If you've paid for this with your credit card, you can dispute the transactions with your bank. The only thing is, you HAVE TO CANCEL with ALL the companies in order to be successful with your dispute. If you don't have phone numbers for the companies, your bank should be able to provide you with some. Otherwise, send emails, find a mailing address and send a registered letter, anything and everything you can think of. And keep copies of everything you do/send. Also, if these companies are still sending you any merchandise (the original company you ordered the sample from), you HAVE to send it back through registered mail so you can have a tracking number and postal receipt - otherwise, the company will simply claim they never received it, and you won't have any proof that it was sent. The worst part of these scams is what they're doing is completely legal (charging without your knowledge, charging under different company names, adding on additional services, etc, etc) so protect yourself. Bottom line: don't EVER order a "free" sample unless you're willing to put a lot of effort into canceling it. If something actually works, it'll be available in stores soon enough.

    0 Votes

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Sneaky added costs to &Free Trial& Acai-aSlim product.

Charges added to my credit card after ordering "Free Trial" of Acai-aSlim. (Another rip off! READ ALL THE TERM AND CONDITIONS!!!)
Both products have the automatic charges in the "Terms" heading. I got scammed because I am used to purchasing online from reputable retailers.
I learned my lesson. I just hope there are not any more charges added to my account. BUYER BEWARE!
And I thought porn sites were the biggest sleaze-balls on the web!

I was linked to Acai-aSlim's website from Yahoo news., BTW.

  • Ha
    Hamish Macmillan Nov 27, 2008

    Like many others on the Fit Factory complaint list, our experience began in early November by us ordering 2 samples which resulted in 2 shipping charges of $5.29, which we expected, followed by 2 product charges of $37.36 which we didn't foresee, one including the AcaiaSlim product name. We called one of the phone numbers (all 4 charges had a different phone number) and cancelling our orders and account. We shipped back the goods we'd not ordered and they did reimburse the 2 x $37.36 charges.
    However, we just had two charges added to our card on Monday 24/11 from www.fit-fac.com for $19.95 each and we've ordered nothing from them. I've tried calling the phone number associated with those charges, but it is constantly busy.
    So now we're having to cancel the card that those charges have been made on and have them marked as fraudulent.

    0 Votes
  • Fr
    France Menard Jan 04, 2009

    I agreed with the terms to receive FREE Acai slim and Bromolite (just paying the S/H fees), I received the products and also received Cancellation number as I called to cancel the products (both).
    BUT I just check my Credit Card Bill and I was charged TWICE on the same day ($25.60 Cdn) for a product I NEVER even HEARD of. I also made a complaint to my credit card company as a FRAUD.

    I want to get reimbursed, where do I start?
    Worst, how do we know if there is no other charges from different company that will show up later??? OH, I never do these kind of things and I should have kept going, Darn...
    Lesson learn but I now have to pay for it.

    0 Votes

Confusion with our company

I've noticed an enormous amount of complaints on several sites for this company, www.fitfactory.com. We didn't know that this issue was so extensive... Just wanted to post this so folks don't confuse our company, THE Fit Factory, with www.fitfactory.com.

Hello, my name is Kimberly DiPirro, wife of Austen DiPirro, and owner of "THE Fit Factory". For the past few months we have dealt with this dilemma. There is an on-line company called, "Fit Factory". We have received countless phone calls from people who have received charges to their credit/debit cards. These people are confused and think our company, THE Fit Factory, is responsible for these transactions... Our company has three locations in the Central Valley of California. We solely do retail sales from our stores- we don't currently do on-line sales or do sales over the phone. When a customer makes a purchase with our company, they've had to visit one of our three locations.

When the phone calls and complaints started to come in, I noticed that these folks were typically out of state and all were concerned about charges in the same dollar amount. I did research on-line and found the company www.fitfactory.com . I contacted the toll-free number for their billing department, [protected], and spoke to a customer service representative. The woman confirmed that they charge a monthly fee for their on-line program. Apparently when you buy one of their products for fat-loss, you have a trial period to cancel your membership. If you do not cancel your membership, then you are locked in to their program and charged monthly.

To date, we have spoken to over 100 people in regards to these credit card charges. This has become very frustrating and time consuming. We are a small mom and pop business. We have a GREAT rapport with all of our customers and are very liked in our communities. We've NEVER had a complaint about how we run our business. We're honest, fair, and just. We take pride in the service we provide to each and every one of our loyal customers.

We have contacted www.fitfactory.com several times in regards to this issue. A Manager with the company, by the name of Braden, is currently trying to come up with a solution. He stated information regarding the trial period and membership program is located on their web-site. I told him that it can't just be a coincidence that this many of their customers could be confused about their membership program when purchasing their product... They need to modify their web-site to better explain to their customers their terms and conditions.

Please, for any further complaints in regards to these charges, contact www.fitfactory.com at [protected].

If you would like to contact me for additional information, please e-mail me at [protected]@yahoo.com.

Thank you for reading,
Kimberly DiPirro
The Fit Factory

  • Ka
    Kaitlin Nov 19, 2008

    thank you so much, ive been trying to find a number for them. This really helped!

    0 Votes

Acai Berry Trial

I ordered the Acai Berry trial for 3.95 which was charged to my cc, then I noticed a charge of 29.95 by fit factory that I did not authorize, I received the trial in the mail today and the paper inside said my cc would be charged 89.31 every month for this Acai Berry product, I called my bank and cancelled my cc.
What a rip off and a scam this is, I am going to also report them to the BBB.

  • Su
    Sunny Williams Nov 15, 2008

    I requested the free trial and haven't even received the item to even try it and have already been charged the full $89.31. I haven't even gotten the product for the so called free trial and they are already charging me the full price?! SCAM. If it sounds too good to be true, then it is!

    0 Votes
  • Do
    Donna Nov 18, 2008

    I too requested a free trial of acai berry and was charged $3.95 for shipping, which I agreed to. Then the nightmare began. I then received a charge for 29.95 for Fit Factory and now I've received a 90.02 charge for HEALTHIERFORME. I have not received any product and it's 2 weeks later. I have called the number for the acai berry and now for the Healthierforme and I get the same man's voice saying "due to high call volumes they've extended their hour from 6 a.m. to 9 p.m. and the best time to call is between 6 p.m. and 9 p.m. My guess is that there is noone to take these calls. What a waste of my time and energy. Wouldn't you think the slime that does this sort of thing could put their energy into earning their own money. I'm so mad. I'm going to the bank and then the attorney general.

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  • Ge
    gemcquaid1 Nov 30, 2008

    Same thing has happened to me.

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  • Je
    jennifer Dec 02, 2008

    what a flippin' scam!!! how did anybody solve this? can't stop the charges to my credit card and it is not a solution to cancel as they can still keep billing.

    0 Votes
  • To
    toejami Jan 27, 2009

    Absolutely a total scam> I called within time frame and cancelled, or so I thought. Until I called again to find out where credit was and come to find out, conveniently the person I spoke with doesnt exist. Refuses to put me through to supervisor, wont give address to where this "3rd party center" is located. Nothing. Sent complaint to BBB but am also calling or emailing the FDA, just to get investigation started then maybe they will pay attention.

    0 Votes

fraud!

I tried the "free" trial also for just the 3, 95. and then i see that not even three days later i was charged for the 29.95 from fit factory(whom i have NEVER heard of). when i called the number [protected] number it is no longer in service. i have called my bank and told them that i have no clue what they are and i am 100% certain that i didnt sign up for it. and then to top it off not even 5 days after i get my free trial i was charged 89.31 for my "plan" that i agreed too. What else should i do?

  • Au
    Audge Nov 11, 2008

    Go to pricelimbo.com, sign in with your email address, and your password should be your zipcode, go to account, then somehting like my account info or what have you, then click cancel account, you'll get an email in your spam and you actually have to click the link in the email to actually cancel the account. Call fit factory to cancel there (i think it's fitfactory.com) and also the acai berry one or whatever free trial it was you got (if it's acai i also have th enumber if you need it) and cancel with them, they'll try to give you two more free bottles if you don't cancel

    0 Votes
  • Je
    Jen Nov 13, 2008

    I had the same problem. First call and cancel the Acai Berry trial - 801-528-1391. Next call Fit Factory and request that your account be canceled and all charges reversed. They will tell you that it was an online subscription, etc. Just tell them that this information was not made known to you and you had no way of knowing this. I didn't have any trouble canceling the account and getting my money back. The number for Fit Factory is 866-407-1022 M-F, 9am-9pm, EST. Good luck!

    0 Votes
  • Ch
    Cheri Mckeown Nov 14, 2008

    My husband also was wrongfully charged by these companies
    1. extreme acai berry
    2. fit factor
    3. price limbo
    they say that they are all affiliate companies but i'm certain that they are all the same company.
    this is what i did to correct the situation
    1. called acai berry and had them cancel any further charges (they said that they would not refund my $3.95 though).
    2. had acai berry send my husband an email link to cancel his price limbo acct. before we were charged for that also.
    3. called fit factor and had them reverse my charges of $29.95 (i figured out how they were pulling the scam by saying that all this was supposedly in the terms & cond.
    I did the same exact things as my husband did i went to www.extremeacaiberry.com i entered my mailing info and was sent to the payment page and i read the terms. those terms stated only about being charged for the acai berry if you didnt cancel by a certain amount of days. it did not say anything about the fit factor or price limbo.
    I was on the phone with acaiberry and asked them to tell me where i could see that and they told me to go to www.extremeacaiberry.com/3356 so i did and this site had a totally DIFFERENT set of terms and conditions which stated about the fit factor and price limbo.
    my guess is that when people call to complain and they say that it was in your terms and you disagree they send you to this other site so that you think you just didnt see it and that you will drop it.
    4. then i called acai berry again to ask for my ups tracking number since they assured me that my order was sent out. surprise they did not have a tracking number as of yet from ups (which anyone of us who has ever mailed anything ups knows that you receive your tracking number right away) they said i can call back in 24-48 hours and get my number, i asked the lady that if when i called back if they didnt have my tracking number will they refund my $3.95 she said NO.
    5. my husband is making a claim at the bank for those two charges the $3.95 & $29.95 to get the money back. I have to be vigilant by checking my acct. to make sure they dont try to charge anything else.
    6. I hope all of you will fill out a complaint with your BBB and the florida BBB as well as your states attorney general.
    I'm sure that i will not ever get the shippment
    oh yeah acai berry gave me fake #'s to ups
    please warn people
    good luck

    0 Votes
  • Cs
    C. Sampson Nov 15, 2008

    I posted a few days ago about the same situation. I actually received my $29.95 refund for Fit Factory (since it had been over two weeks and I still had not received my free trial). I then noticed a $2.68 Foreign Transaction Fee on my account, which I went to my bank about. I was issued a new debit card and was told that the $2.68 was charged because the transaction was from out of the country for the $89.31 (month supply of pills). I got the pills yesterday and the return address was from Florida! So, I am disputing that. I then went to the website I ordered the free trial from and printed the terms and cond. I called the company back. The two other times I called they argued with me about what I ordered and what was in the terms. When I said I had the terms in front of me and there was nothing in there about Price Limbo and the actual price quoted was $44.00, not $89. The person immediately said to send the pills back, call them with a transaction #, and I would get a refund. I am also supposed to be getting a Price Limbo refund. I sent the pills back, and got delivery confirmation so they cannot tell me they never received them! My bank also told me they would dispute these charges for me. SO, hopefully, this nightmare will be over soon! Make sure you cancel your card. My guess is they will continue taking money out for "something". I had 4 transactions come out that I never authorized.

    0 Votes
  • Je
    JESSICA Nov 15, 2008

    THIS ALSO HAPPENED TO ME AND I AM FURIOUS!! NEVER AGAIN WILL I EVER ODER ANYTHING ON LINE. I TO ORDERED THE ACAI BERRY FREE TRIAL FOR $3.95 THE MONEY WAS TAKEN FROM MY ACCOUNT AND YET NO PILLS. THEN ABOUT THREE DAYS LATER I HAD A TRANSACTION ON MY ACCOUNT FOR $29.95 I CALLED MY BANK CANCELED OUT MY CARD AND AM DISPUTING THE CLAIM. I HAVE ALSO TRIED CALLING THIS (FIT FACTORY) AND LIKE EVERYONE ELSES CLAIMS IT IS THE WRONG NUMBER. THESE PEOPLE NEED TO BE STOPPED! THIS ACAI BERRY THING IS NOTHING BUT A SCAM AND EVERYONE NEEDS TO BE AWARE OF IT.

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  • Cs
    C. Sampson Nov 16, 2008

    I got this number off of my bank statement (since there was not aworking one on the site!),
    1-888-771-7029. I have gotten through to talk to them all 3 times. Good luck

    0 Votes
  • Je
    JESSICA Nov 17, 2008

    WELL I GOT THRU TO THE NUMBER THAT WAS PROVIDED TO ME THNX TO C.SAMPSON!!! I CALLED THE ACIA BERRY CO. AND BASICALLY GAVE THEM A PIECE OF MY MIND THEY ASKED ME IF I READ THE DISCLOSURES AND THAT FIT FACTORY WAS AFFILIATED WITH THEM AND THAT IT WAS A CONTRACT THAT I HAD "AGREED TO." I TOLD THEM I READ THE WHOLE INTRODUCTORY OF THIS ACAI BERRY AND THAT NO WHERE IN THE WHOLE OUT LINE DID IT SAY "CONTRACT" "FIT FACTORY" OR ADDITIONAL CHARGES OF 29.95 THEN THEY SAID THE MONEY WAS GOING TO BE PUT BACK IN TO MY ACCOUNT. THE REPRESENTATIVE ALSO GAVE ME SOME NUMBER OF CONFIRMATION AND THEY ALSO INFORMED ME THAT I SHOULD CONTACT MY BANK TO LET THEM KNOW MY $29.95 WAS GOING TO BE PUT BACK INTO MY ACCOUNT. I THEN CALLED MY BANK AND THEY TOLD ME THE ACAI BERRY CO WAS JUST GOING TO GIVE ME THE RUN AROUND AND TO CONTINUE IN DISPUTING THE CLAIM. WHICH I INTEND TO DO SINCE THE ACAI BERRY CO IS THE ONES WHO ARE AT FAULT.!! SO WE WILL SEE WHAT HAPPENS I WILL POST ANOTHER STATEMENT WITH THE RESULTS. GOOD LUCK TO EVERYONE WHO HAS GOTTEN BURNED BY THIS COMPANY AND ALL ITS AFFILIATERS

    0 Votes
  • Cs
    C. Sampson Nov 17, 2008

    I am so glad you got through, Jessica! My advice to anyone being scammed, go to your bank first, cancel the card, then call the company and DEMAND your money back! I was not rude but didn't give in until they gave me a confirmation #. I did get my $29.95 back but am waiting on the $89.31 and $8.51 from Price Limbo. I am also going to my bank tomorrow and continue the dispute!

    0 Votes
  • Bf
    B. Fagan Nov 18, 2008

    I am also embarrassed to say I was scammed. I had even printed out the paperwork and reviewed it to make sure nothing else was involved in the "free Trial". I did not do a good job at reading. It is in small print at the bottom of the page that you agree to Pricelimbo and Fit Factory. I had only read the top part of the small print on how to cancel if I wanted to. I spent 30 minutes on hold last night to get the Acai Berry and Price limbo canceled and my goal for today is to get the Fit Factory canceled and my refund of $29.95. It was a valuable lesson that nothing in life is for free and corporate America is as bad as everyone thinks!

    0 Votes
  • Pa
    Paul M Nov 18, 2008

    Same thing happened here.
    Just listen to the others on how Fit Factory charges and hopes to cut and run.
    Back to back charges trying to run my bank account out before I caught it.
    Report "Fit Factory" to your bank Pronto!

    0 Votes
  • An
    Annoyed in Colorado Nov 18, 2008

    Thanks everyone for posting! Without the posts, I don't think I would've acted as quickly.

    I feel for everyone here! I ordered last Thursday and felt something was wrong since I didn't receive an e-mail confirmation for my free product. I did however receive an e-mail for fitfactory saying that thanks for joining, which I didn't even know I had. Friday morning I went through the hell of calling & live chat for more than 3 hours to get everything canceled. You know it's a bad sign when their hold music is speed metal! I was able to cancel but seeing all of the reviews I decided the best thing was to block my card and get a new one issued. I reported it as fraud to my cc company and they sent the two charges for shipping to the fraud dept and said I wouldn't have to pay. In fact, they called that my husband that morning and gave a fraud alert warning so I think the credit card companies are catching on to this scam! When I was mentioning all of the affiliates to my credit card company to make certain I didn't get any more charges (GCI/Crush LLC., fit factory, total cleanse, acai slim, hoodiastar, dri.net, cleanse v, and pricelimbo), they knew right off that pricelimbo was a fraudulent company! I found all of these affiliates off of other posts and was determined to stop them from charging me!

    I did however receive my acai berry yesterday and promptly put "Return to Sender" and dumped in back in USPS. Who knows whether it really is what they say it is. With their reputation, you can't even give them a chance to be honest! Also, the blog that I found that I ordered from, is nearly identical to another girls with a different name and has same paragraphs about weight loss. Which just adds to the "I've just been duped" feeling! Good luck!

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  • Ki
    Kiona Nov 18, 2008

    I have been scammed too! I ordered this product on October 19th and I recieved it on November 15th!! 14 day trial my ###... i didn't even get to try it and all these charges popped up on my credit card. Ridiculous!! I'm so disturbed. I followed everything with canceling the price limbo and i got my charges reversed with fit factory and a reversed charge because this is horrible... right now as i type i am on hold for acai berry for the second time. I actually got in touch with someone the first time but then he disconnected. He probably hung up on purpose!! I really cant believe this ###!!

    0 Votes
  • Bf
    B. Fagan Nov 19, 2008

    report this to the florida better business bureau. You can do it on line and it takes about 5 minutes. If enough of us take the time, it may help others from having the same problem.

    http://www.seflorida.bbb.org/ComplaintInformation.aspx

    1 Votes
  • Cs
    C. Sampson Nov 19, 2008

    I was reading other complaints and there is another company called THE Fit Factory. It has nothing to do with what we are going through. They are also based in Florida. I am not sure what company to put in to complain as nothing came up for Fit Factory, Healthier for me (which is where I got my acai berry from) or Price Limbo in Florida. If anyone has a name of a company that actually comes up, let me know and I will gladly file a complaint! This is ridiculous how many people they are scamming! Something needs to be done!

    0 Votes
  • Sk
    Skoal Nov 22, 2008

    I too feel like I have been scammed. I never read the terms, just check the accept button. I am through ordering on-line. It is sad that people have nothing to do but throw scams & viruses at innocent people. I wish our country could throw them all in jail & throw away the key. Anyway, I did not read the terms of the acai berry offer. I X'd out of the offer for $3.95 & they said they would let me have it for a $1.00. Like a dummy I took the bait & gave them my debit card number. I did receive the $1.00 charge, then a $29.95 & $89.31 charge. I thought someone had gotten my debit card number & was charging things. I read some of the comments here & found all the charges are orginating from the $1.00 acai berry offer I took. I have to say that I did receive my trial bottle of acai berry where some of you are saying that you didn't even receive your trial bottle. I am now in the process of trying to get my $29.95 & $89.31 back & being done with ordering on-line. Thanks to all of you that have posted comments because I think your comments will help all of us to get our money back & hopefully shut these people down. People like this not only hurt the innocent victims but also hurt the honest business people that sell on-line. Thanks again.

    1 Votes
  • Je
    JESSICA Nov 25, 2008

    WELL AS PROMISED I AM BACK TO ANNOUNCE THAT TO MY AMAZEMENT FIT FACTORY HAS CREDITED BACK TO ME THE 29.95 LIKE C.SAMPSON'S ADVICE IF YOU GET SCAMMED GO FIRST TO YOUR BANK AND CANCEL OUT YOUR CARD, FILE A DISPUTE AND THEN CALL THE NUMBER ME AND C.SAMPSON CALLED 1888-771-7029 GOOD LUCK!!!

    0 Votes
  • Cs
    C. Sampson Nov 26, 2008

    I just received my Price Limbo refund today! I did call (the number above) Monday, for the 4th time since this whole thing began. I had been told that I would get a refund a week and a half earlier. Monday, they told me I should receive my refund in 3-5 days. Surprise, surprise, it only took 2! The $89. refund for the pills is to take 10-14 days. We will see. They verified they got the pills back (which I paid .70 to have delivery confirmation so they couldn't say they didn't receive them!) I was on hold for 20 minutes but, to me, it was worth it to be persistent in getting my money back! Document everything so they can't back out of what they say!

    0 Votes
  • Sk
    Skoal Nov 30, 2008

    11-30-08, 3:00 P.M. Central Time. I just got off an e-mail talk with tiffany.diet coach with Fit-Factory.com She said to call 1-866-407-1022 for my concerns. She also told me thier business address was located at 2620 South Maryland Parkway, #969, Las Vegas, Nevada 89109. I doubt that this is their address, but I am going to try & check it out! It's sad that right now I am not concerned about the $120.00 I have lost to this scam, but to stop them from scamming anyone else! If I could put someone behind bars, it would be worth my $120.00 loss. If you have any info let me know. We need to keep the comments going so that we can shut these people down! Thanks.

    0 Votes
  • St
    stacey Dec 02, 2008

    i wish i had looked up this company before i decided to try there free trial. then again they don't tell you that FIT FACTORY is going to charge you anything. I decided to try the acaiberry product so i did the 3.95 trial period( which i never recieved). about a month later i was reviewing my bank statments and realized i was charged 2.98, 89.31 and 29.95 i called and got the 29.95 refunded thanks to this website and i'm now in the process of trying to get refunded on the remaining money. Call your bank CANCEL your card and let your bank know that you didn't purchase anything and that you didn't get your product.

    0 Votes
  • Da
    David Dec 03, 2008

    I tried the same offer, and I CANNOT get through on any of the 4 #'s I have. 877-350-8480(this # I got placing the order), 877-859-1116(this # I got from my bank after the $3.95 was taken out of my accnt.), 888-771-7029 (this # I got after the $89.31 was taken out of my account) or 801-208-7485(got this # reading the privacy policy off of www.extremeacaiberry.com ). All #'s have the same dubious "we are experiencing an unusaually high volume of calls" message, before I am automatically hung up on. It seems to me like they must use different #'s each week to throw off people. I've read that some of you have gotten through, I've called each # 20 times and I get that same message, b4 it hangs up. If anyone has a good # that is answered by someone live, or is able to get through, PLEASE POST IT.

    0 Votes
  • Da
    David Dec 03, 2008

    I called the Fit Factory # and got through. They were'nt able to bring up my info, and told me I needed to cancel with Extreme Acai Berry first, b4 I cancel with them. Luckily, I havn't gotten charged by Fit Factory yet.

    0 Votes
  • Cs
    C. Sampson Dec 03, 2008

    I live in the Eastern time zone and have been calling around 9 p.m. our time. I have not tried since last Monday, but I have gotten through on the 888-771-7029 number every time. The last time I was on hold about 15 minutes but someone did pick up. I don't have any different numbers that you can try, but I will keep looking. I am still waiting on my $89 refund, so I am not finished with this mess yet either. Keep trying those numbers and don't give up! If I find some different numbers I will post them. Good luck.

    0 Votes
  • Er
    Erin Dec 04, 2008

    I was able to get through to the 866-407-1022 number, however, I was on hold for a long time and I had to keep redialing the number over and over again about 5 times before I could even get to that point. There was also another number given to me, 800-660-8489. I ended up speaking to 3 different people before I finally was able to talk with someone that refunded my money to me!! I received the payment in my account approximately 3 business days later! I also received 2 email confirmations about the refund and that I will not be charged again in the future by the company and my account was closed.
    It took me about an hour altogether to resolve the issue..
    I wish you all luck!!! Just stay strong and let them know they have done you wrong like I did and they will make it right!!

    0 Votes
  • Mo
    mo2355 Dec 19, 2008

    I can't believe this!! It happened to me and now its becoming an ordeal to deal with my bank to reverse the transaction. This companies need to be shut down. I will make sure to use my marketing skills and blast this company for what they are...Krooks! This needs to be brought to attention. The reason I feel they get away with it, is because the time it takes to get your money back is a long process. I feel these companies hope you find it to tiring to deal with for the amount of money that they take from you. And when has it been okay to share your personal information with other non-affiliated companies. I'm call the BBB.

    Your Truly,
    Very frustrated women

    1 Votes
  • Ja
    jamesAZ Jan 12, 2009

    I also fell victim to the "free" automatic trial for the FitFactory.com website. I ordered a free trial of Bromalite, and it didn't mention anything about the FitFactory membership until after I had already given them my credit card # and the transaction had been completed. I would say that his highly illegal, because they can't just automatically sign you up for something without disclosing it before payment is made. I even went back to the site and went through another order (with fake info) to see if there was any mention of it that I might have missed, and there is NOTHING about it until after you pay. And I was suppoed to get an email with my membership info which I would need to cancel the membership, but I never received anything. I couldn't even remember the name of the site because I had already closed out my order confirmation page, assuming I would get an email with all of the necessary information, and I'm sure that's all part of the scam. They probably don't send you an email on purpose so if you closed your order confirmation page or didn't notice the part about the Fit Factory membership, then you will just automatically get billed for it after 15 days.

    But, I did some research online and I was able to find the name of the website again, and I found a customer service number which I was able to call and cancel my membership before I was charged anything. I just called them right now at 11:01pm PST on a Sunday night, even though their hours say M-F 9am-9pm EST, and I got through immediately to a customer service rep. He first offerered to give me a "demonstration of the power of their website, at no additional cost", but I cut his sales pitch short and told him that I just wanted to cancel because I had been unknowingly signed up for the site and I was not interested in it at all. I did this all very politely, but at the same time very sternly so he realized that there was no potential sale to be had, and he cancelled my account within 2 minutes of the start of the conversation. I got a confirmation number from him, and he assured me that my card will no be charged at all. After reading some of the horror stories on this site, I think I might still cancel my card with my bank just to avoid any possible hassles in the future.

    So just call 1-866-407-1022 any time to cancel your Fit Factory account. You don't even need your membership number or password, all you need to give them is your name and address and they can pull up your account. And just be polite about it and tell them you were duped into the subscription and you have no interest in it, and they will cancel it for you.

    0 Votes
  • Jo
    John C Jan 21, 2009

    Central Coast Nutraceuticals Inc. is the parent company to this scam. They are based in Arizona at


    2375 E Camelback Rd
    Phoenix, AZ 85016

    (888) 692-8352‎

    The Arizona Attorney General currently has a pending lawsuit against them and I urge everyone that has been scammed by this dishonest company to log on to http://www.azag.gov/ and file a online complaint with the Attorney General.

    I personally can't wait to see these scamers taken out of buisness by this law suit and look forward to seeing them have to pay. The Attorney General is requiring them to pay $10k per transaction in reimbursement.

    0 Votes
  • Ma
    Mambo Jan 21, 2009

    Well, I wish I hav read the blog before I fell for this scam. I didn't even get the product. They deducted the $5.95 payment for the trial Acai berry, and they will be taking the $89.31 out tomorrow. I called but to no avail. They refuse to give me my money back. I can't understand why no one can stop them. I will never order on line again!!! I was able (supposedly) to cancel my account (s) with them. I won't know until they try to take out more money. I feel like such a dupe!!

    0 Votes
  • Ae
    AEVP Jan 29, 2009

    If you have been charged 89.31 it will show up on your account as IP-RB Purelife. I could not find information about this company anywhere. I called my credit card company and got their number from the credit card company.
    The number you need to call is 866-225-2886. Demand to be refunded and get a confirmation number. Hopefully That will allow you to get your money back.
    Thanks

    0 Votes
  • Ra
    Ray Feb 06, 2009

    This whole thing is a scam. My wife paid $4.95 for the Acai Pure Trial offer from Central Coast nutraceuticals, Inc for a 14 day trial. The product didn't arrive until about 26 days later. The trial policy states that you have 14 days to try the product from the date that you receive it. However, their return policy states that you must return unopened units within 30 days from original purchase date. Even then you are subject to a 15% restocking fee. Returns can only be made with an RMA number after contacting Customer Care which is very difficult to do.
    This being said, my wife called the company and cancelled everything and sent the product back with 7 days of receiving it. She received the cancellation confirmation on 1/2/2009. But this did not stop the company from continuing to charge her credit card on 1/17/2009 for $39.95.
    It doesn't end there. Unknown to her at the time she was signed up for a "companion product" called Fit Factory. This is a membership to a fitness website costing $29.95 per month. $360 per year for this dubious website is beyond ridiculous. We immediately contacted this company who reluctantly agreed to cancel the membership and credit our account.
    I strongly suspect common ownership of these companies. Their entire modus operandi is to entice you to trying a product and then bomb you with recurring monthly charges on your credit under more than one company name to the sum of $80.00.
    AVOID THIS TRAP AT ALL COST

    0 Votes
  • Ps
    psychomama Feb 06, 2009

    I also was charged by this "company" they have taken $19.95 out of my account 4 times and overdrafted my account 3 times because of it! I am on a fixed income because my husband is overseas and cannot afford this. I have disputed this issue with my bank and its being taken care of now. Thank God...

    0 Votes
  • Fe
    Fey Feb 11, 2009

    I ordered the "free" trial of Nature's Berry Acai and got signed up for not only a continuing shipment of the berries but Fit Factory and Cost Smashers. I got the first email from Fit Factory within minutes of ordering the berries so I called them right away at 1-866-407-1022 to cancel. I was polite but firm, letting the rep know that I was not interested in these products or services on a continuing basis. I got the standard "but you signed up for these when you ordered the "free" product.' Once I mentioned fraud and reporting to the Attorney General's office I got 3 cancelation numbers, one each for the Nature's Berry Acai free trial, Fit Factory and Cost Smashers within minutes.

    I urge everyone to act immediately when you first see these charges or when you get the first welcome email from one of these companies. There is absolutely no reason anyone should lose any money to these con artists.

    Also, please folks DO NOT ever use your bank card when ordering online. Alway use your credit card as it affords you much better protection in these instances.

    0 Votes
  • Je
    jenni p Feb 13, 2009

    what a mess this has turned out to be. i didn't even know of a fit factory until i was charged 29.95 for it. they also said it was in the term from the acai.i don't remember seeing anything i got my free trail for 1.95 and canceled before the 14 days by email and phone got a tracking #for it saw thay got it back and what do they do thay take 39.95 out of my acct i did get it back 4 days later, but six days later this fit factory took out 29.95 and it put me into overdraft.i have made 2 complaints with the florida bbb about fit factory and 2 about acai.my bank faxed my info showing that i was fine until this happen
    and i am trying to get the33.00 for nfs.got a very rude person who thought she was all that, she told me that the terms were right there when the acai was ordered and i said i did not see any such thing.she said they had refunded my 29.95 already but has not showed up yet at my bank, she than said it was my banks fault that they hold it until they are ready to put it back in LIES ALL LIES thats all these people know how to do.she said it would be 3-5 days until she would get my fax from the bank and she would not say if they would even refund the nfs charges like a dope i used my debit card where there is no protection like on a cc.please keep turning them into the bbb and contact the att general lets get this type of business shut down now
    they are nothing but a ripoff.living on ssi it's hard enough but when you take money that you dont have it's even harder.i got a address in new york city 305 w broadway 114 ny, ny 10013 if this helps anyone.

    0 Votes
  • I was able to FINALLY get through with this number 1-866-407-1002. The lady gave me a confirmation number of my refunds and cancellation of my account entirely! We'll see if the payments really stop being taken out of my account and if they follow through. I reallyhope so!! This company is a FRAUD!!!

    0 Votes
  • Ju
    judy laRosa Mar 23, 2009

    I have experienced the same crap from this miserable company. I spoke with customer service in the Philippines, go figure that. When I tried to call before I waited on the phone for over an hour and still could not get through because of the high volume of calls they were receiving. The # I used was1800-957-698I. I was charged79'95 x2. then another 29.95 x 2 my credit card co is investigating it I have not received anything except the acaiberry which I paid 3.95. The rest, they took it upon themselves to charge my account.

    0 Votes
  • Be
    Bev Mar 31, 2009

    Here is the latest possible scam attempt from the online Fit Factory. I emal below from
    CS Support Center ([email protected] stating that I my refund
    request had been processed. I never heard of these people and never ordered anything.
    When I called the number to find out what this was they tried to get me to give them
    my full name, address, phone number and credit card number in order to locate my
    records. I refused and told them I had a confirmation number to find it with. She said
    she could not find it with that and need all my other information to find it. Let me
    clarify that she did not ask for all of my info at one time. She started with my name an
    phone number but couldn't find it so she asked for my credit card number but I would
    give it so she asked for my address but I would not give it. I told her I was very causious
    with this information because I have already had my identity stolen once. I ask why
    she can't find it with my confirmation number and told her it sounded like another case
    of identity theft we misteriously got disconnected. That's when I googled them and
    found all these complaints.

    Date: Tue, 31 Mar 2009 02:37:05 -0600 [04:37AM EDT]
    From: CS Support Center <[email protected]>
    To: [email protected]
    Subject: Fit Factory Refund Request Confirmation


    Fit FactoryTM Product Refund Confirmation
    --------------------------------------------------------------------------------
    Date: Tuesday, March 31, 2009

    Dear B...,
    Our records show that you have requested a refund for your
    purchase of Fit FactoryTM.

    Your request for a refund on Mar 31, 2009 of 1 charge(s)
    has been approved and is being processed.

    Please allow 3-5 business days for the transaction to complete.

    Please make note of this confirmation number for your records:
    Refund Confirmation #10365354

    We strive to provide the very best in consumer support. We work
    hard to ensure delivery of the features and functions that our
    clients need, and we strive to provide the best in customer satisfaction.
    We thank you for trying our services, and are happy to have had
    you as a customer!

    If you have any questions or comments regarding the contents
    of this email, please contact our customer service department
    24 hours a day, 7 days a week at 866-407-1022.

    Note: Refunds are given in the same form of payment originally used for purchase.
    If you paid by credit card, your credit card account will be credited immediately
    after your refund request has been accepted. However, depending on your credit card
    company's process, credits may not appear until 4 to 6 weeks later.

    0 Votes
  • Pi
    P I Jul 22, 2009

    I am also one of the latest victims of this scam. I just got off the phone with Amy from Fit Factory and was given a confirmation # to get my refunds. I also have never heard of Fit Factory nor any of the other companies 4 in all that have been charging $29.95 since FEB. I inquired about the names of these different companies and was told they change the names when they change banks. RED FLAG RED FLAG!!! Be careful out there. This all started from ordering a free (ha!
    ha!!) trial of Acai Berry

    Pam L

    0 Votes
  • Jw
    JWCSeattle Oct 03, 2009

    Same thing happened to me! I just called and cancelled and they gave me a confirmation # for my refund for the months that i was charged. We'll see if the refund comes through.

    This is a major scam and they are playing on peoples desire to lose weight. As if it's not bad enough carrying around a few extra pounds, these people are taking advantage of our insecurities.

    Shame on them!

    0 Votes
  • Fi
    fitfactoryaretheives Oct 07, 2009

    I was scammed by fit factory too. the best part was, this "company" is so scummy, that they listed a false number on the bank charge. I wound up leaving messages at a chiropractor's office in California. She was kind enough to call me back because "she had recieved hundreds of complaints" from other American's who had money stolen by Fit Factory. The eventually reversed the charges, after numerious calls and legal threats. their address is 305 West Broadway, Suite 114, NY, NY 10013. If any of you are nearby, you should ambush them with a camera and record this illegal behavior. They are criminals.

    0 Votes
  • De
    dee500 Jan 01, 2010

    the sooner individuals learn to never give credit/debit card info on the net the better . . . a gift card with a minimal amount on it is the best option whenever you order anything on the net, that way the scammer's can't tap into your financial resources . . . i know from personal experience unfortuantely.

    1 Votes

Unapproved Charges

What a rip-off!! I was charged $3.95 for a sample I never received, then charged $29.95 for a "plan" I did not sign up for (not knowingly anyway)
I called Fit Factory and they cancelled my "plan" and also promised a refund of the $29.95.
I called Acia Berry and they cancelled all future shipments and said they were going to refund the $3.95. Oh, and they said the reason I didnt get my "free trial" was because they have been so overwhelmed with orders that they just havent gotten them all filled-WHATEVER.

  • Jw
    J Wiehl Nov 07, 2008

    Whoa!!! YES!!! THIS IS EXACTLY WHAT i HAVE GOING ON... FIRST THE 89.31 CHARGE then I kept looking back and found the 29.95 charge... and the phone# was no longer valid... so now I wil be calling them and then my lawyer if they don't refund my money! WHAT B.S.!!! don't bother - medifast works better - i lost 40 punds in 3-4 months and at 50 yrs- kept at lest 35 off! go with them, its real!

    0 Votes
  • Di
    Diana G Nov 07, 2008

    I cant believe they are doing this, so much for trying to loose weight. I wonder if Oprah knows about this? I also was charged the $3.95 then the $29.95, I better get my money back...

    0 Votes
  • Am
    amanda armstrong Nov 08, 2008

    well here is the deal fit factory is a rip off and they will truley screw you over. but i have a number it is 1 800 660 8489. i called them and they are truly rediculous but i threatend a suit and they re credited my account and canceled all charges twoard the card. i really hope it works for all of you too!!

    0 Votes
  • Tr
    TrishB Nov 10, 2008

    Alittle follow up...fit factory charged me the 29.95...I went down to my bank. First thing they gave me a new temp. bank card, so no more charges can be taken out of my acct. My new card will arrive in about 10 days...Bank rep was very nice, told her the whole ordeal..then she got on the phone and called a bank cust. service person/who then called fit factory, and we are on a 3 way phone call...
    the fit factory lady gave me her supervisor, i have her name written down...we went round and round with the bank rep. still listening..finally i got the fit factory ladies full name, and a phone # which i havent tried yet. I tried to pin the fit factory lady down, about when i would get my refund, she finally said 7 to 14 days...i have my doubts, but at least they cannot take anymore money from my acct. now that i have a new bank card...Oh yeah, never recieved the acai berry either, so how could i try ot, and cancel my so called membership, within 7 days, if i never got the product???
    My advice:
    GO TO YOUR BANK, AND GET A NEW TEMP DEBIT/BANK CARD...SO NO MORE CHARGES WILL BE DEDEUCTED!!.
    It will not interfere in anyway, with any other transactions to your bank acct. ie: direct deposits, etc...
    THIS IS THE PHONE # THE FIT FACTORY LADY GAVE ME TO CALL: 866-407-1022 her name was Patricia Crisp...also got a conf# from her too.
    Also, since this fot factory charge overdrew my checking acct. resulting in a $35.00 Overdraft fee!!..but my bank was nice enough to reverse the charge, and but the $35.0 back in my acct.
    ~~Good luck~~

    0 Votes

Unauthorized charge

Alittle follow up. . . Fit factory charged me the 29. 95. . . I went down to my bank. First thing they gave me a new temp. Bank card, so no more charges can be taken out of my acct. My new card will arrive in about 10 days. . . Bank rep was very nice, told her the whole ordeal. . Then she got on the phone and called a bank cust. Service person / who then called fit factory, and we are on a 3 way phone call. . .
The fit factory lady gave me her supervisor, i have her name written down. . . We went round and round with the bank rep. Still listening. . Finally i got the fit factory ladies full name, and a phone # which i havent tried yet. I tried to pin the fit factory lady down, about when i would get my refund, she finally said 7 to 14 days. . . I have my doubts, but at least they cannot take anymore money from my acct. Now that i have a new bank card. . . Oh yeah, never recieved the acai berry either, so how could i try ot, and cancel my so called membership, within 7 days, if i never got the product???
My advice:
Go to your bank, and get a new temp debit / bank card. . . So no more charges will be dedeucted!!.
It will not interfere in anyway, with any other transactions to your bank acct. Ie: direct deposits, etc. . .
This is the phone # the fit factory lady gave me to call: [protected] her name was patricia crisp. . . Also got a conf# from her too.
Also, since this fot factory charge overdrew my checking acct. Resulting in a $35. 00 overdraft fee!!. . But my bank was nice enough to reverse the charge, and but the $35. 0 back in my acct.
~~good luck~~

  • St
    Stefany Nov 01, 2008

    I signed up for a trial offer for acai berry diet product, but I did NOT sign up for anything else. Now I find I have a charge of 29.95 on my account, from a company called Fit Factory, and for what I don't know. I did not authorize the charge nor did I make any purchase from this company.

    0 Votes
  • Li
    Lise Nov 01, 2008

    omg me too! i haven't even received the stupid bottle!!! do u think the bank will be able to do anything a/b it?

    0 Votes
  • Pa
    Pam Nov 02, 2008

    I have the same charge. What do we need to do. I didn't get the free trial either and now my husband is going ballistic about it. HELP!!!

    0 Votes
  • Ka
    Kat Nov 02, 2008

    call 800-660-8489 and tell them you want your money back. Be adamant and they will give in and give you a $29.95 credit. I had to get pretty nasty.

    They say they email and login and password to some secret website that you can use to help lose weight.

    Good Luck,
    Kat

    0 Votes
  • An
    Angela West Nov 02, 2008

    omg the same thing happened to me! I was just now looking at my banking online and saw it there.

    0 Votes
  • Ca
    Carole Nov 02, 2008

    I just saw a charge to my credit card too for $29.95 on 10-31-08. I also ordered the acai berry on 10-23-08 and just paid for the s&h fee of $3.95. I haven't received the product yet, and was suppose to have 15 days of trial before being charged. This is a rip off!!

    0 Votes
  • Va
    vanessa Nov 03, 2008

    This also happened to me. I ordered the acai berry and the very next day i called to cancel because I had a weird feeling. I never recieved the product and a couple days later i was charged $29.95. i immediatley went to my bank ordered a new card and I am disputing the charges. I have learned my lesson and will not order anything off the internet again...

    0 Votes
  • Ni
    Nichole Nov 03, 2008

    This is a total rip off! I called the number as well (1-800-660-8489) and was very persistent that they needed to refund me, and they finally did. I told them that I never received anything and they did not have authorization to charge my card for anything other than the initial $1. Of course I am sure there was some fine print in .4 font on the web site that said I would be billed for the 'program' but let's be honest, this was a shady deal!

    0 Votes
  • Ma
    maranda Nov 03, 2008

    Unfortunately had this happen to me too!! Was very T'd off and called the number on my bank statement. I was not very friendly with the ### who insisted reading the verbage in front of him!! I finally was able to tell him that I did not authorize this charge, had never even heard of the Fit Factory and would dispute the charge through my bank. He at that point took me off the list, and gave me a confirmation number for my refund of 29.95. We'll see if I get that back.
    I also have never received my free trial of Acai Berry, which is how these a-holes got my account number!!!

    0 Votes
  • Me
    megan Nov 04, 2008

    I feel like such an idiot! I TOO had ordered the acai berry on 10/22/08, and have not received the product at all, and when I just checked my online banking... there was the charge for $29.95 to "Fit Factory!!" I had to call my bank and stop the charges and tomorrow I am going to call them at (877) 350-8480. They are supposed open from 8am-5pm. I know now not to trust any other websites like this!! Grrrrr

    0 Votes
  • Je
    jeannie Nov 04, 2008

    I too, was just charged $19.95 from Fit Factory on Oct 31...I am clueless as to why. I went to the bank and filed a fraud charge, changed my card, and called the police for a case number. Sure hope something happens. Sad times.

    0 Votes
  • Me
    Melisa Nov 04, 2008

    I am writing the IC3 right now... The Internet Crimes Devision for the FBI... Go there and file a report.

    0 Votes
  • Sd
    sd Nov 05, 2008

    You can call 800-660-8489 which is the number that appeared on my statement next to the charge. This is who I called and they said that they WOULD refund me the $29.95 but who knows. I'm still waiting. So many thieves out there today!!

    0 Votes
  • Me
    Melissa Nov 06, 2008

    Ugh! I feel so stupid for falling for this scam! I have NEVER bought anything of this sort online before. I bought the free trial of acai berry 10/27 and this morning when I checked my bank account I saw that I had a charge for 29.95 for "fit fitness"! I looked up fit fitness and it's all rip-offs! What sucks is you don't know to look for rip-offs like this until, well until your ripped off! Don't even try calling the number, I was on hold for almost 40 minutes before I hung up. I went to my bank and cancled my debt card, I suggest anyone and eveyone else do the same. Becuase if not, they will hit your account again next month!
    Ugh, stupid scammers!

    0 Votes
  • Mo
    Monica Owens Nov 06, 2008

    I never authorized a charge from this company, yet a charge appeared on my credit card bill.

    0 Votes
  • Pa
    PAULA LOVILL Nov 06, 2008

    I ordered sample Acai Berry to try for 14 days...after 8 days, still not received so I called 877-350-8480 to cancel...spoke with lady on phone, cancelled, and also requested my $3.95 shippping and handling refunded (which she did not do). Today there was a charge of $29.95 on my account...talking with fraud dept at my bank today...WHAT A RIPOFF...

    0 Votes
  • Kj
    KJ Talent Nov 07, 2008

    The same thing just happened to me. I went through my bank and they just issued a credit back to my account and gave me a new debit card. I did not know until now that it was because of the acai berry order. I finally talked to someone at the phone number listed after being on hold for nearly an hour. Previous calls resulted in a busy signal. I cancelled the order and told them to send my trial order or refund the $3.95 to me. I received the trial offer nearly three weeks after ordering. Good luck to you all. I would take Melissa's advice and cancel your card so that they do not hit you again next month.

    0 Votes
  • Pa
    Pamela Nov 09, 2008

    I was also billed from this same company FIT FAC for $24.25 and have NO IDEA who they are..also I was billed from DRI ULTRA GREEN TEA for $69.87..and did not authorize this either!!! I am contacting visa ..and maybe the police.

    0 Votes
  • Pa
    Pamela Nov 09, 2008

    BE CAREFUL PLEASE!!!

    DRI ULTRA GREEN TEA, Hoodiastar, Fit Factory, Central Coastal Nutra Hoodiastar & Fit-Factory are subsidiaries of Central Coast Nutraceuticals, deducted $ from my credit-card account W/Out authorization.


    read these complaints..they are similar

    http://forums.dealofday.com/compliments-complaints/185622-central-coast-nutraceuticals-stay-away.html

    0 Votes
  • Na
    Nancy Plumlee Nov 10, 2008

    When reviewing my bank statement on line this morning, November 10th, I also had a charge of $29.95 charged to my account from Fit Factory. I called the 800 number and they assured me that I had signed up for the monthly on-line diet plan and I assured them that I had not! What a scam!!! They gave me a cancellation number, but still was going to charge me the initial $29.95 start up fee! I ask for a refund of $29.95, so now I guess I will sit back and wait for my refund!

    0 Votes
  • Mi
    Mindy Nov 10, 2008

    While reviewing my bank account I also had an unauthorized charge of $29.95 made on my debit card from Fit Factory. When I called to have it removed they kept insisting that I had signed up for some on-line nutrition plan and that they had emailed me with all the details. I did an email search and found no such email. I continued to demand a refund and they gave me a cancellation code. We shall see...

    0 Votes
  • Pa
    Pamela Nov 10, 2008

    I just wanted you to know that people ARE NOT getting their money back...the rep's say your in Que it will take time to get your $$$ its a scam you probably bought a product like green tea, acai berry or a colon cleansing..they are charging people that got the free trial all these different fees that you never agreed too..cancel your card and call the proper authorities ASAP!!!

    BE CAREFUL PLEASE!!!

    DRI ULTRA GREEN TEA, Hoodiastar, Fit Factory, Central Coastal Nutra Hoodiastar & Fit-Factory are subsidiaries of Central Coast Nutraceuticals, deducted $ from my credit-card account W/Out authorization.


    read these complaints..they are similar

    http://www.complaintsboard.com/complaints/fit-factory-c118782.html

    http://www.complaintsboard.com/complaints/95237/page/2

    http://forums.dealofday.com/compliments-complaints/185622-central-coast-nutraceuticals-stay-away.html

    0 Votes
  • Ro
    Roxanne Nov 11, 2008

    In October I ordered a sample of the DRI Ultra Green Tea for $4.95. The next thing I know there is a charge for $34.95 for a company I know nothing about. I called immediately and was told that I must have clicked on something which authorized the shipment of this other item. I told them I did not and did not want the item. They authorized a credit and said that it would take about a week. Meanwhile the sample I ordered came with this other item I did not order. The next week there was a charge for $69.87. I called about that and was told that after 15 days of trying the sample item, I could either return the product or be charged the monthly fee of $69+. I said I didn't agree to that and that I would be returning the product for a full refund. They gave me a return item number and yesterday I put it in the mail with a receipt confirmation. We'll see how long it takes to get the refund. This morning I noticed that the $34.95 was refunded but then there was another charge for $19.95 for Fit Factory!!! What the Heck!! I just got off the phone after having to argue with the person on the other end. They gave me a refund confirmation number. Now we'll just have to see how long that takes. If I get charged for one more thing, I'll be cancelling that card. Good grief!!!

    0 Votes
  • Sh
    Shar Nov 11, 2008

    I too have a charge for 29.95 on my credit card statement. I did not knowingly sign up for this but did order a free trial of their product. I just went to their web site and see where if I don't cancel they will charge me 89.95 for a 30 day supply of their product. I think it is a shame that Opra stands be hind this product wonder if she knows about their practices.

    0 Votes
  • Pa
    Pamela Nov 11, 2008

    The same thing happened to me...sadly ..but I was curious did you all order the free sample for $4.95 on FACEBOOK??

    0 Votes
  • Lo
    lorette lynch Nov 11, 2008

    What a SCAM!! i ordered a bottle of a colon cleanse for $3.95, they also said unless i called in within 7 days to cancel another charge of 29.95 a MONTH for a online weight coach thru fit factory. I said i did not see that at all, they said it was on a banner, and in the small print of course. Priscilla gave me a cancellation number and said it would be cancelled, i will watch and see. it was on my chase credit card, and my hats off to them, the fraud dept. called to see if it was a valid transaction.. I will never order any little trial products again!

    0 Votes
  • Tr
    TrishB Nov 11, 2008

    WOWOWOWOW!!..I ACTUALLY got a 29.95 credit to my checking acct. today from Fit factory!!...Never thought it would happen!!
    But i would still advise anyone to CANCEL their bank card, and get a new one. to avoid that 89.00 monthly charge i have been hearing they take from you~!!!

    0 Votes
  • Cs
    C. Sampson Nov 11, 2008

    My story is the same as all the rest. PLUS, I was charged $8.50 from Price Limbo. Which, I was told was a subsidary of Fit Factory! I NEVER SIGNED UP FOR ANY OF THIS! I am still waiting for my credit of 29.95. I have been charged 89.95 which cannot be refunded because the product is on the way. It is pretty convenient, I ordered the trial bottle on Oct 21. It wasn't mailed until Nov 5. I received the bottle Nov 8 and my account was charged Nov 12! They don't waste any time! PLEASE do NOT order anything from this company!!! I am going to call my bank tomorrow and see what I can do! Who knows what other company is going to take money from my account!

    0 Votes
  • Co
    Courtney Nov 12, 2008

    I have read the numerous complaints about the unauthorized charges for 19.95 mine was for 29.95. I did order the Acai berry from a 14slimtabs but did not agree to the fitfactory service. The fitfactory company is not the one being misleading. It is the place where you order another product. When I ordered the Acai berry suppliment I saw a reference to the FitFactory but I did not see where it quoted a price. I was under the impression that it was one in the same. So when I saw the charge on my account I freaked. I did not authorize any charge from a "Fit Factory". Like everyone else I went to the bank and canceled my debit card and was told that there was no other information other than the name and the charge. I left the bank a little upset. I resolved to come home and find the company online. My search did not take long. I found this site first and read all of the negative feed back about Fit Factory and thought I was in trouble. Then I found another site for a service. I tried this site and went to the "Contact Us" section and called the 800 number. I spoke with a woman named Crystal who was very helpful. She explained what happened and was more than glad to issue a refund.
    The problem is not them it is the misleading information from the website that you originally placed an order.
    Here are the helpful numbers I found so that you can get on the right track.
    FITFACTORY Customer Service 1-866-407-1022
    website www.fitfactory.com/corporate/contacts
    Vital Acai Billing press (1) 1-888-513-5775 (this is a bogus number)
    address Supreme Brands
    941 Pearl Street #27
    La Jolla, CA 92037
    http://www.ebizprogram.com/cpage.aspx?name=contactus
    This website was not the one from 14SlimTab. I am still looking. As soon as I find the correct information I will post it.

    0 Votes
  • Jp
    JP Nov 12, 2008

    I also received a $29.99 charge on my last credit card statement. I clicked on the Acai Berry banner through Facebook which looked legit with Pictures of Oprah and others supporting the product. The charge was supposed to be for $1.95 for the trial bottle... I never received anything in the mail (even if it came now I wouldn't trust it was acutally Acai Berry!) and a charge for $29.99 was on my credit card. I called Chase to cancel my card have them investigate this so called company.

    0 Votes
  • Sh
    Shandy Nov 12, 2008

    I contacted the BBB and sent them the URL for the FitFactory complaints on this page along with my explanation. Both Acai and FitFactory should be put out of business!

    0 Votes
  • Do
    Dorothy Nov 12, 2008

    This company is a SCAM. I too ordered the free 14 day trial for $3.95 for shipping and handling. This was on Oct. 15. Before the end of the month, my bank account was charged $29.95 twice. This was done on Friday and on Monday I had my bank to delete my debit card. The lady I talked to at bookkeeping was extremely helpful. She was able to get one of my $29.95 charge back this week. Now it seems the company is trying to take out $89.31 from my account but the debit card has been deleted and they can not use it. If that wasn't enough, PAYPAL notified me that a $229.00 charge was trying to come out. I have not authorized anything other than the $3.95 FREE TRIAL OFFER to come out of my bank account. THESE PEOPLE NEED TO BE PUT OUT OF BUSINESS !!! There must be something the BBB can do to stop these people!!

    0 Votes
  • Rl
    RLR Nov 13, 2008

    They have a website (www.fit-fac.com) where you can get the phone number (1-866-407-1022), send an email or use online chat. None of these options were effective for me. I filed fraud charges with my bank and got a credit in a few days. Plus they deactivated my bank card and sent me a new one. The process was inconvinient but worth it.
    RLR

    0 Votes
  • Jo
    jOE Nov 13, 2008

    OMG! BE CAREFULL ORDERING FREE TRAILS OF "TOTAL CLEANSE". My wife ordered samples of this product, but she might have been redirected to a fake website. She ordered the samples using this fake site and now we got charged $29 dollars twice from fit-fac.com and they charged us $90 dollars for the "Total Cleanse" product which was supposed to be a "free trail" only. My wife saved the link she ordered from so I was able to figure that she got scammed by a phishing site.

    the scam site url is: https://secure.ebizprogram.com/checkout1.aspx?bid=7cad857b-b60c-4b31-b11a-6e783b1b1f2b&subID=401198

    and

    the real total cleanse url: https://www.total-cleanse.com/checkout1.aspx?bid=fe5e44e2-16a3-4b3f-a50b-58df8ede0aef&subID=401211

    They both look identical but the urls are very different. But to tell you the truth, I would not use either one of these sites, real or fake...who knows what's really going on.

    Thought I would share this bit of info...

    0 Votes
  • Su
    suzanne thorson Nov 13, 2008

    I recd an $89 charge on my credit card unbeknownst to me. I called Fit-Fac and customer service indicated she would cancel the order. I told her I had not ordered this. If by chance, I did order the trial for 3.95. I also did not receive it. Totally baffling!

    0 Votes
  • An
    Andy Weisberg Nov 14, 2008

    I had the exact same thing happent to me... a charge for $29.95 appeared on my credit card and it was not my intention to by anything from Fit Factory. I immediately Googled them and found this site as well. THANK YOU VERY MUCH for posting the information from your experience. I will be calling Fit Factory right away, and I'll post if there is any further problem.

    0 Votes
  • An
    Andy Weisberg Nov 14, 2008

    Very helpful!

    0 Votes
  • Je
    Jessie S. Nov 14, 2008

    Same thing happened to me. Thanks for posting. I was outraged when I saw the $29.95 charge. I was trying to figure out who Fit Factory was, and when I ordered the product. I am on the phone with them right now. Thanks again!

    0 Votes
  • Ja
    Jayne Nov 15, 2008

    I also tried ordering the Acai Berry product but wasn't able to recieve it because I live in Canada... But I was looking at my credit card statement and I too noticed that I have been charged $25.22 for some reason I don't know. I didn't even order anything from this stupid company the "Fit Factory". I haven't even heard of this company before in my life! Now all of a sudden I being charged! I would love to know what to do about this situation???

    0 Votes
  • Ca
    Cassandra Howery Nov 15, 2008

    They did it to me too!! I am so glad I found this post so that I could get my money back!! I was pissed and I let them know it. And I didn't even get the acai berry product either. I have learned my lesson.

    0 Votes
  • Ka
    Kathleen Nov 17, 2008

    I ordered a free sample of acai berry diet products only to pay 3.95 for shipping. I haven't received the produbt but I had a charge of 29.95 to my bank account that I didn't authorize. I called 1-800-660-8489 and they are suppose to credit my account back in the next 4 business days. THIS IS A BIG SCAM!!!

    0 Votes
  • Va
    Vasudha Donnely Nov 17, 2008

    I got not one but two $29.95 charges. I fortunately noticed them today and called my bank. They gave me a number to call but it was invalid. I cancelled my credit card. I have to fill in the fraudulent card but I expect not to have to pay these charges. What I would like to know is how they got my credit card number because I certainly didn't give it to them! I don't care that I paid a dollar for something I obviously won't get but I do care the inconvenience of waiting for a new card, having to make arrangements for standing orders to be paid, and the fear that my computer has been hacked into.

    0 Votes
  • De
    Dennis Nov 25, 2008

    Unauthorized charge to my account. I have no purchase history with this company.

    0 Votes
  • An
    Annette Nov 28, 2008

    didn't have time to read all comments, but here is the skinny of it all.
    Everyone, including myself was charged from fitfac.com.
    Reason, How many of you gave your credit card # to Acai-aSlim???? all of you right?
    When you agreed to the FREE sample, only pay S/H, there was a agreement that talks about Trail Period and Billing, and in the 1st paragraph it states "I also understand that I will enjoy a monthly membership to FitFactory where I can tract my weight loss and get diet advise for a monthly free of $19.95 five per month billon on the fiftheenth day unless I cancel by calling 1-866-407-1022".

    I have called just before email this and they have agreed to refund my $19.95 which will take 10 business days.

    Lesson here: Don't before everything you read, when it's free, IT's NOT. I have also CANCELLED my Visa and had the fraud dept look into it, as this is BS... I cancelled my BS trial offer from Acai-aSlim but didn't read futher about the FitFactory.

    Even if you call to cancel with Acai-aSlim BEFORE the trial offer they STILL CHARGE you for a 1 month supply and you have to wait till it's mail to you and send back BEFORE they give you a credit. AND seeing i've cancelled my card, who knows if I'll get the credit now... What a world we live in..

    Now we have to watch for Thieves on the NET...

    Good luck everyone, but call the number above and im 100% sure its because you wanted the trial sample from Acai-aSlim.

    Annette

    0 Votes
  • Ro
    Roxanne Nov 29, 2008

    Same thing here. First I ordered the product, the PO lost the package, so by the time I received the "free trial", I was already charged an 89.00 fee for the monthly supply. Today, there is a charge for 29.95 to Fit Factory. When I searched that name, I found this site. Surprise, surprise. I guess I should have done this before ordering. I order products online all the time, I guess like everyone else, you don't think that this will happen. Now, I am out over a hundred dollars and I haven't even tried the product for two weeks to see IF IT EVEN WORKS!!!
    BUYER BEWARE!!

    0 Votes
  • Ci
    Ciara Dec 01, 2008

    I noticed a purchase on my account that i didn't make.

    0 Votes
  • Cr
    Cristin Dec 01, 2008

    I just had the same thing, only my charge was for just 3.95. When i called this merchant they were asking for all of my personal information, which i did NOT feel comfortable dolling out to this stranger.
    i asked them what it was for and they said it was some acai berry diet pill. I seriously have NO CONNECTION to this purchase and am curious how they obtained the CC#!

    0 Votes
  • Ju
    JustBillMe Dec 01, 2008

    The Fit Factory got my wife with the scam of a free dietary supplement sample, if she paid shipping.

    Our credit card now has had illegal, fraudulent charges place against it for $89.00 from Supplement 4 Your Life, $29.95 from the Fit Factory, and $1 for a membership in VIP Fit (Fit Factory).

    We will have to go through the time consuming process of challenging the charges in order to get a credit!! Ugh!!

    I have reported the scam and the involved companies to the U.S. Secret Service, who enforces Federal law on interstate credit card scams. If you have not reported your incident to the Secret Service, contact your closest office and DO SO!!

    Remember the Latin phrase: "caveat emptor"...let the buyer beware! My wife now knows not to do business with an internet site that is unknown. Do a Google or Yahoo search on the company before you give out personal info!!

    I hope that these low-life creeps spend Christmas in jail!!!

    0 Votes
  • Te
    Terri McCoy Dec 01, 2008

    How do I get ahold of these people!! They keep charging my credit card but no products are coming my way.

    0 Votes
  • Mo
    mom4jess Dec 08, 2008

    free sample and charged $29.95, total rip off supposed to refund but my bank is checking into. Everyone who has been affected by them needs to complain... very rude and hostile people. Someone needs to shut them down.

    0 Votes
  • Je
    jen Dec 18, 2008

    I too have a charge on my b of a account for 19.95 for fit factory.
    I called B of A and the fraud department told me that they currently have 10 to 20 calls a day just for this company alone. They had heard of fit factory and their scams. B of A kindly gave me immediate credit for this charge and told me that because they have so much fraud for this one so called company that they are filing a police report and I can too because this is theft and it is fraud!!! THey are cancelling my bank card but i can just pick up a temp one until I receive my new one in the mail in 7 t0 10 business days. But please don't despair anyone, like I said, the banks have heard of this one company in record numbers and they can file a police report on your behalf and so can you against fit factory because it is in fact theft and fraud and the bank will credit your account. happy holidays all!!!

    0 Votes
  • De
    dean auve Dec 22, 2008

    I WAS JUST CHARGED 2 TIMES $29.92 FOR SOMETHING I ORDERED AND WAS TO PAY ONLY $3.95 FOR SHIPPING. I CALLED THEIR PHONE AT #866-407-1022 AND GOT A WOMAN WHO WOULD NOT TAKE THIS CHARGE OFF MY BILL. SHE THEN PUT ME CONTACT WITH HER SUPERVISOR. I THEN TOLD HIM I WOULD REPORT THIS TO OUR ATTORNEY GENERALS CONSUMMER PROTECTION DEPT. WHO WOULD BE CONTACTING YOU SOON. I ALSO SAID I WOULD CONTACT THE FED. TRADE COMMISION SINCE HE SAID THEY APPROVED THIS KIND OF CHARGE WHICH IS FRAUD. HE AGREED TO REMOVE THE CHARGE THEN. THESE ARE SLIMMY CROOKS.

    0 Votes
  • Sh
    Shimbawa Dec 23, 2008

    In checking my banking activity on 12/23/08 there was an unauthorized debit to my account for $29.95, which I didn't have a clue as to who or what this company was about. This is the second time that I have experienced this with another online company and it has left me with a bad taste about online and internet purchases. It really makes me suspect now of these companies. This represents to me poor business ehtics.
    D.Reed

    0 Votes
  • Li
    Lindsay Hemphill Dec 24, 2008

    I have a checkcard hold in the amount of $29.95 on my personal checking account and I've never heard of the Fit Factory. Someone needs to explain to me or my lawyer how my DEBIT CARD information is being used through this company? I need this matter resolved imediately.

    0 Votes
  • La
    LAUREEN PERALTA Dec 27, 2008

    unautorized charges. please cancel immediately! Rip-off!

    0 Votes
  • Ec
    ecopper Jan 05, 2009

    I was charged $19.95 for "FIT FACTORY 8006608489 NV" and I never bought this. What the hell?! Please refund my account in the amount of $19.95 and remove my credit card information from your system. I am also sending this complaint to my lawyer. We'll be in touch if I don't receive a refund.

    0 Votes
  • Su
    Susan Worrall Jan 13, 2009

    I called and talked to a customer service rep. by the name of Anton. I was told my money, $29.95 + another fee of $1.17 would be returned to my account. NOW my account has been charged a fee of $128.00, which now has me overdrawn $159.00. I ordered a sample of acai Berry. I also called and immediately canceled my order. I talked to a lady by the name of Lynn. She assured me my order was canceled, and I would NOT be charged ANYTHING else. She gave me a conformation # of 2057630. I want my money back, NOW!!!.

    The customer service rep. from Fit Factory gave me a conformation # of RAB 10123106 to return my $29.95, and another conformation # of RAB 10123107.

    0 Votes
  • Jl
    jlgshepherds Jan 23, 2009

    I ordered a free trial of some supplement whioch was supposed to be just a shipping charge. Suddenly I got a charge for Fit Factory of $29.95. I never heard of the place and definitely did not order it. Apparently it is a monthly charge for access to some website!!! I did get the charge removed after much complaining.

    0 Votes
  • Je
    Jen Feb 13, 2009

    I read the Terms of Offer on the web site which offers acai berry free trial and it says clearly:
    "As part of this offer, you will be enrolled in three membership programs: (1) the Nature's Acai Berry home delivery program; (2) The Fit Factory membership program; and (3) the Cost Smashers membership program. When you place your order, you authorized Nature's Acai Berry to transfer your contact and billing information (including credit or debit card information) to Fit Factory and Cost Smashers to process your enrollment and charge you as described below."

    What I've learned is there is no better way to lose weight and stay healthy than changing your diet to a plant-based one plus exercise, there is no short cut.

    0 Votes
  • Su
    Susan Turner Feb 16, 2009

    I am having a similar problem. I ordered from a different supplement and this one got "tagged" on. I tried calling their 1-866-407-1022 phone and the person who answered could not find my order so she claims she could not cancel it either. I will put in a complaint with Better Business Bureau immediately and also contact my credit card company.

    0 Votes
  • Si
    sixlittlebears Mar 18, 2009

    I recently noticed a charge on my account for 29.95. I checked into it and it gave me a web address to go to. I typed in the web address and it gave me Fit Factory. I didn't recognize this company. So I asked them why they charged my account? I never got a response and hey aren't answering their 800 number either. Somehow they are linked to this acai berry. Anyways there are a lot of clomplaints of fraud against this company. Why isn't anybody doing anything about this???

    0 Votes
  • It
    It's an open Market.... Mar 18, 2009

    uh...if you read the complaints...you will know...not alot of laws against Scam Artist online...they know it and that's why crooks get away with it!

    Trust me, even people in other Countries are getting away with it!

    0 Votes
  • Li
    lisa Mar 24, 2009

    There is a $29.95 charge on my account and am getting no where to get this reversed.

    this is after ordering Acai pills...I cancelled my order

    0 Votes
  • St
    Stacey Apr 07, 2009

    I had the same thing happen. I ordered a free sample of Acai Pure and a few months later noticed a 29.95 charge on my credit card. When I called they said they were a sister company and charged me for membership without my consent or approval. It's very concerning that they can share my private credit card information with another company.

    0 Votes
  • Hi
    Hilary Apr 08, 2009

    Same thing just happened to me. And when you finally find out who it is and call, they keep trying to talk you into the product. NOT GOOD! I finally got them to refund my bank account AND I had a new debit card issued to me and cancelled the old one. Also, I now found this started happening when I ordered a trial sample of Acai Berry of which once received, I cancelled immediately.

    0 Votes
  • Ja
    Jackie Apr 10, 2009

    The same exact thing happened to me. I ordered the trial sample received it and then cancelled the order only to find a $29.95 charge from wwwselfhelpffcom (Fit Factory). After speaking to the my bank, I cancelled my debit card and their charges will be removed from my account.

    0 Votes
  • De
    DevinSupreme Jul 30, 2009

    Dear Customer,

    I'm sorry to hear about your current situation - Supreme Brands does not have any association with "Fit Factory."

    We do not offer or advertise or partner their products/services with any of ours.

    There are dozens of companies who make Acai/Colon Cleaning/Green Tea/etc. products that are marketed through free trials - you clearly have our company confused with another one who does offer the "Fit Factory" service.

    I would advise you to check your credit card statement to determine what company is billing you - you make reference to an "Acai Berry" supplement while our product is called "VitalAcai" - as previously stated, there are dozens of these products, here are a few examples:

    AcaiBurn
    AcaiBerry Detox
    Extreme Acai Berry
    Pure Acai Berry

    Devin
    Customer Service Manager

    0 Votes
  • Ew
    EWEWISH Oct 07, 2009

    rude and hostile my ### if they are not polite they get fired

    0 Votes
  • Hi
    HitesMites Oct 20, 2009

    The additional charges occur unknowingly to consumers who fail to read the fine print when you order the "free trial sample and pay only the $4.95 shipping." At the very bottom of that order page there is a box, if, left UNCHECKED, constitutes agreement into the "montly club" which then charges your credit card the additional fees. You will also then receive auto-shipments in 30-day supply of the trial product ordered. It's not really a "scam" - just marketing trickery and alas, I fell victim to it also. When I realized what was going to happen, I interceeded the shipment and refused it. After several phone and email attempts, I never got my money back. Today in the mail (over a year later) I received a claim form that I can fill out and send in to the company handling claims for Central Coast Neutraceuticals. Caveat Emptor... "LET THE BUYER BEWARE"...

    0 Votes
  • Da
    David Wittman Jun 03, 2016

    A free sample turns into a 29.95 charge, can not get a hold of anyone to find out why. Do not want any of this please help.

    0 Votes
  • Je
    Jen Jun 03, 2016

    So today I was looking at my bank account and noticed a charge for $29.95 from FIT FACTORY that I had not agreed to at all. What I would suggest is that if you see this charge cancel your account now. IT IS A MAJOR FRAUD.

    0 Votes
  • Ch
    Cheri Mckeown Jun 03, 2016

    My husband also was wrongfully charged by these companies
    1. extreme acai berry
    2. fit factor
    3. price limbo
    they say that they are all affiliate companies but i'm certain that they are all the same company.
    this is what i did to correct the situation
    1. called acai berry and had them cancel any further charges (they said that they would not refund my $3.95 though).
    2. had acai berry send my husband an email link to cancel his price limbo acct. before we were charged for that also.
    3. called fit factor and had them reverse my charges of $29.95 (i figured out how they were pulling the scam by saying that all this was supposedly in the terms & cond.
    I did the same exact things as my husband did i went to www.extremeacaiberry.com i entered my mailing info and was sent to the payment page and i read the terms. those terms stated only about being charged for the acai berry if you didnt cancel by a certain amount of days. it did not say anything about the fit factor or price limbo.
    I was on the phone with acaiberry and asked them to tell me where i could see that and they told me to go to www.extremeacaiberry.com/3356 so i did and this site had a totally DIFFERENT set of terms and conditions which stated about the fit factor and price limbo.
    my guess is that when people call to complain and they say that it was in your terms and you disagree they send you to this other site so that you think you just didnt see it and that you will drop it.
    4. then i called acai berry again to ask for my ups tracking number since they assured me that my order was sent out. surprise they did not have a tracking number as of yet from ups (which anyone of us who has ever mailed anything ups knows that you receive your tracking number right away) they said i can call back in 24-48 hours and get my number, i asked the lady that if when i called back if they didnt have my tracking number will they refund my $3.95 she said NO.
    5. my husband is making a claim at the bank for those two charges the $3.95 & $29.95 to get the money back. I have to be vigilant by checking my acct. to make sure they dont try to charge anything else.
    6. I hope all of you will fill out a complaint with your BBB and the florida BBB as well as your states attorney general.
    I'm sure that i will not ever get the shippment
    oh yeah acai berry gave me fake #'s to ups
    please warn people
    good luck

    0 Votes
  • Ja
    Janniece Fickling Jun 03, 2016

    I was charged 29.95 for a free trial (shipping and handling exception)

    0 Votes
  • Mi
    Michael Jun 03, 2016

    The small print says that if you don't cancel within 14 days of submitting for the free trial they will charge you $29.95 per month for their services. The only good thing I found about Fit factory is that they actually have someone answering the cancellation phoneline which some other 'free trial' sites don't always seem to have.
    I signed up for a free trial that included fit factory as an additional free-trial but it was only mentioned in the small print that if you didn't cancel within 14 days they would charge you $29.95 each month.
    The product, Acai-Noni Burner, also has a similar clause...if you don't cancel within 14 days of asking for the free sample they will continue to charge you each month for the product plus shipping and handling. I plan to cancel in writing in two days so they have enough time to send the 'free trial' before they receive the cancellation letter. I figure that should give me a chance to try the product and see if I really want to use it before I'm stuck paying for 30 days worth. Of course it will probably take 10-14 days to receive the 'free trial', so if I waited until I'd actually tried the product to cancel I would already owe them the first payment.
    By the way, I tried to call the Acai-Noni cancel number and couldn't gewt through, hence the written letter...the terms and conditions list that as an option to cancel.

    0 Votes
  • Ra
    Rachel Dadon Jun 03, 2016

    I wanted to try the free 30 day trial with acai berry so I filled out the application. No where in the terms and conditions did I read that if I didn't cancel, I would be charged by Fitfactor.com and additional $29.95 a month. My husband is usually the one that goes over our bank statements, so he didn't tell me we were being charged $29.95 for the past 4 months. When I found out this morning I called the 800 number from my statement. First they tried to convince me to keep there service (which by the way I had no idea what it was) by lowering the monthly rate to $19.95. Then I finally got them to cancel it. However I wanted them to return the money they had taken out my account for the past four months. They transfered me to a supervisor who at first told me he can only refund 1 payment. Then after getting angry he told me he could refund 2 payments and that he couldn't do more than that. When I asked him to speak to his supervisor he said he would only be able to give me 3 refunds but that was it. So of course I wasn't satisfied because why should I pay for services I never used. So when I demanded to speak to his supervisor he said it's against policy for them to come to the phone or give out their name. When I threatened to sue he said he would speak to his manager, but they still did not want to refund the last payment. What shoul I do?

    0 Votes
  • Ar
    Artie Jun 03, 2016

    I received a charge for $19.95 on my bank account from "Fit Factory" and I have no idea where or what this charge is. I am changing my card number once again.

    0 Votes
  • Lj
    LJ Jun 03, 2016

    I contacted Fit factory this morning to cancel after I got the charge on my statement. They were pretty good, I must have caught them on a good day. The number I called was 866-407-1022. Then I called to cancel the Acai Berry so that I wouldn't incur the $89 charge. I got a bogus number at first so don't use anything that starts with an 801. But after calling Fit factory back I got this number 877-350-8480 and talked to Dexter. He cancelled my order with Acai Berry after offering to extend it and send me an additional bottle for free and gave me a confirmation# for the cancellation. Try those numbers and hopefully you can avoid the fees, like I did or get your money back. Hope this eases some of the frustration. Oh yeah, be prepared to be on hold for awhile for the 877 number. I waited for about 20 mins, but I did wait.

    0 Votes

Unauthrorized charges

Ordered a Free Trial of Acai Berry -- over a week ago, never recieved (dinged my card for5$) then this charge appeared on my statement today for $29.95 for fit factory...they claimed i signed up for this when i did the trial...however, i am positive i did not...i've seen these scams before and read everything carefully -- called my bank to get a number for the charge [protected] - which is also registered to a TOWING COMPANY!!!
This is giving Oprah name a bad rep!

  • Kr
    Kris Oct 30, 2008

    Everyone has been posting compaints here if you are interested. I have also posted resolutions.

    http://www.complaintsboard.com/complaints/fit-factory-c115963.html

    0 Votes
  • Ed
    edna maghoney Oct 30, 2008

    I also signed up for a free trial of acai berry and never received the product, was charged 5.95 shipping and on the 28th of oct was charged 29.95 from fit factory and when i tried calling 1-800-660-8489 got a response that it was not a valid phone number

    0 Votes
  • Ja
    jason Oct 30, 2008

    Same thing happend to me!

    0 Votes
  • Tr
    Trish Oct 31, 2008

    Same thing happened to me, I ordered the acai berry, was charged the shipping charge, never received product, and was charged 29.95 for Fit Factory. I called my credit card company which credited this charge back to my card, (thank goodness for Chase credit card company, not all companies are willing to do this). Anyway, Chase called the company Fit Factory while I was on the phone and connected them to me to question the charge, the connection started cutting in and out and I could not understand what the lady was saying and when I told her this, her voice miraculously became clear asking if I could hear her and once I stated yes, she would start talking again and again the connection would break up. I went through this several times, finally I stated, "if you can hear me, I think you are doing this on purpose" at this point, I was frustrated and hung up and called Chase back and notified them of what had happened.

    0 Votes
  • Ma
    Marina Oct 31, 2008

    Same situation here!
    But I was able to speak to sales rep on this number - 1-800-660-8489. They say they will cancell and change back. Do you think it will happen?

    0 Votes
  • Jh
    Jhanna Oct 31, 2008

    Same exact thing has happened to me today. I looked Fit Factory up online and got the number 1-866-407-1022, and talked to a lady and she said that I signed up for it when I purchased the Acai Berry online. I did no such thing and never saw anything that had to do with Fit Factory. She was really nice and said she would cancel the charge and will never charge my card again. I recieved a confirmation number as well from her, so we will see after today, if she really does cancel the charges. I recommend calling that number, as she was really nice and helpful.

    0 Votes
  • Ja
    Jan Nov 01, 2008

    Ditto all of the above except . . . the woman I spoke with sounded really dumb and initially refused to cancel the charge. When I threatened to contact a consumer attorney, she agreed to cancel the charge. Time will tell. As everyone else indicated, I never received the product.

    0 Votes
  • Am
    Amanda Nov 01, 2008

    Same thing just happened to me and I was trying to figure it out.

    0 Votes
  • Ja
    Jan Nov 01, 2008

    Ditto.
    Called today after seeing the charge on my acct. The 800 service number said it does not work in my area. I did get through on the original invoice and they said it was canceled and gave me a confirm number.
    I also called my credit union and they will look into it as a charge I am disputing.
    I hate scammers. I am emailing Oprah and Rachael Ray about this - since they endorsed it. Also, the site that the ad appeared on. I think I was on myspace when I ordered.
    And, almost ten days later I still haven't received the product even though I was charged with the shipping.

    0 Votes
  • Mi
    mikew Nov 01, 2008

    just noticed the same situation on my account. going to call soon to cancel. did anyone ever recieve the acai berry?

    0 Votes
  • Ti
    tiredwithkids Nov 01, 2008

    the EXACT same thing happened to me!
    I hope people are able to read these e-mails prior to giving up their credit card numbers and being swindled.
    These people should be in JAIL!
    Absolutely criminal.

    0 Votes
  • Sh
    Sheila Nov 01, 2008

    Just had to do the same thing. Was suprised to see the 29.95 charge on my card. Still have not received the acai berry. Remeber it said on the site that I ordered the free trial on, in small print that after your 14 free day trial(starting from the day your ordered) you will be charged 89.95 per month for the pills and be shipped them every month till you cancel. It has been 9 day since I ordered mine and still nothing so I am calling on Monday to cancel. What a total scam. Should have known.

    0 Votes
  • Ka
    Kat Nov 02, 2008

    Ordered the trail ACAI berry for $3.95 - 10/20 (which I have not received) But I did receive a 29.95 charge for Fit Factory. Called my bank, they gave me this number: 800-660-8489 and I was pretty nasty, but eventually I got them to agree to refund my $29.95. Only time will tell.

    0 Votes
  • Ir
    Irene Nov 02, 2008

    I also ordered this trail of the ACAI berry and discovered this same charge from FIT FACTORY. I just got them to grant my "courtesy refund" and cancel any account under my name and have been promised that I will not see any future charges. So like you I say we shall see but I do have the customer service reps name and my cancellation confirmation code.

    0 Votes
  • La
    lauren Nov 02, 2008

    I also ordered the Aci Berry and did not recieve it! I got a charge on my credit card for Fit Factory and for an $89.91 charge for another month supply of Aci Berry which I did not recieve! I am calling them tomorrow to cancel! Both of these companies are Fraud!

    0 Votes
  • Ka
    Katie Nov 03, 2008

    The SAME EXACT thing happened to me. I ordered almost two weeks ago and have yet to receive my sample. And when I tried to cancel the fit factory subscription, the rep said she would cancel my subscription, but I should take advantage of their product -- she seemed shocked when I told her, "No. I want you to cancel the subscription now, and I want the money credited BACK to me." We will see, I guess...

    0 Votes
  • De
    Debbie Nov 03, 2008

    This also happened to me. They are scamming people everywhere! I spoke with a person named ARMY at the customer service numer and she has cancelled my information and is suppose to credit my bank account back the $29.95. I plan on wrtining to the BBB. This is rediculous!!!

    0 Votes
  • Di
    dina baggett Nov 03, 2008

    I ordered the trial size, over 6 months ago. i also called and canceled any further pills. now months later im getting 19.95 taken out of my account. this is crazy. they are ripping people off.

    0 Votes
  • Am
    Amanda Mathers Nov 03, 2008

    The same situation happened to me! I just called today the 800 number and they cancelled the membership and refunded my money. They stated that you automatically sign up when you order the product! I still have not received mine either. Is there anything else we can do about this?

    0 Votes
  • Mm
    M. Mirage Nov 03, 2008

    Same thing! I am on the phone now with Wachovia!

    0 Votes
  • Mm
    M. Mirage Nov 03, 2008

    The bank did a conference call with Fit factory, and they will refund my money, and the back will refund fees. I told them they needed to google themselves and see what comes up...They will be suprised!

    0 Votes
  • Ja
    janel Nov 03, 2008

    This just happened to me. I tried calling the phone number that was given to my bank and it is invalid. This is so scary that this is happening. Beware of the trial offers.

    0 Votes
  • Ka
    Kathy Nov 03, 2008

    I called to order the Acai trial by phone. I noticed the the notation regarding the Fit Factory membership at the bottom of the on-line order form. The customer service rep at Acai told me that I had to subscribe to the Fit Factory and Price Limbo in order to receive my free trial of Acai. She also said after 1 day I could go to each respective Website and use my e-mail address and zipcode to cancel the subscription.

    I told her I wasn't comfortable singing up for something I don't want in order to try or even purchase Acai. Needless to say - I'm out of luck ! I live in Canada and can't buy the product here.

    0 Votes
  • Df
    d fenn Nov 04, 2008

    same thing happened to me

    0 Votes
  • Me
    Melisa Nov 04, 2008

    I just got off the phone with them... I called today and Canceled my membership because I NEVER received the product.

    I knew something was up and tried to cancel it just days after I ordered it, and they would not let me. Even offered me an extra bottle. All of which I never received!

    I called them Today after I read about other women having the same problem...

    LADIES... Go To The IC3... it is the Internet Crime Investigation Devision of the FBI. They Work with stuff like this.

    And I told the guy on the phone that is where I am going, and I want my money refunded TODAY!

    0 Votes
  • Me
    Melisa Nov 04, 2008

    I never received the product, and when I called 2 days after i ordered cause of a GUT FEELING, they would not LET me. They said I had to call closer to the Last Day of my Free Trial!

    Then TODAY 11/4/2017 I get a charge on my account for $29.95? I have filed a Complain with the IC3 and with the BBB.

    I also informed the Man I got a hold of at the Fit Factory that I was contacting the IC3 and the BBB! I was Very Pissed, and I let Him Have It! He said my money would be Refunded... We Will SEE!

    I don't have the money to just Throw Around! Damn It!

    0 Votes
  • Tr
    TrishB Nov 05, 2008

    I i totally agree about the $29.95 charge...I ordered the Acai berry on 10/27/08 with a $1.00 shipping fee...I have yet to recieve this product...and have a chage today 11/5/08 for 29.95 on my bank acct. I have already called my bank, and am disputing the charge...I am now going to try to call the FIT FACTORY cutomer service department here, and see what happens...

    0 Votes
  • Ba
    Barb Eck Nov 05, 2008

    Same thing just happened. I called the company and threatened to go to the attorney general if they did not rebate my money immediately. We shall see if it happens. I got a confirmation number and cancelled. What a scam.

    0 Votes
  • Me
    Melisa Nov 05, 2008

    I got a call from a comapany who received my Information INCLUDING my CC# from the Acai Berry Flush Company!

    THEY GAVE OUT ALL MY INFORMATION! Now I am going to get charges left and right I don't even know of! It Is Time To Change The Bank Card Number!

    0 Votes
  • Se
    Serina Nov 05, 2008

    As of 11/5/08 the Fit Factory number has been disconnected. I am disputing this charge with my bank.

    0 Votes
  • Be
    Beka Nov 05, 2008

    the SAME THING HAPPEND TO ME! What am i supposed to do?!

    0 Votes
  • El
    Ellen Goodrum Nov 05, 2008

    I ordered the free trial offer of acai berry an received a charge on my account for $29.95, that I did not authorize. I got a phone number of 1-866 407-1022 from a company that I found on the internet. I called and they said they will stop the charges.

    0 Votes
  • Ka
    Kalyn Nov 06, 2008

    Ok. SO the same thing happened to me. I am so pissed off!! My husband had to get on the phone because the lady told me that the $29.95 charge was for looking at the website and she was not willing to give me back my money. GOod thing was that I noticed that I had a random $29.95 charge. I hope these sample pills are going to make lose weight and not make me go broke. Who cares if you look skinny when in the end you will be broke?? Hopefully, there will be no charges, but we will see.

    0 Votes
  • Am
    amber Nov 07, 2008

    They got me too! Same story as all of you. My bank is taking care of it and canceled my card.

    0 Votes
  • As
    Ashley Calderwood Nov 08, 2008

    Un believeable. Never received the product, but received plenty of charges, and time spent on hold. Luckily I was able to be fully refunded for my money, not my time and aggrevation. Maybe Oprah should spend a little less time raving about the product and a little more time warning us about scams.

    0 Votes
  • An
    Angela Nov 09, 2008

    I have never received anything but POOF here is a charge and it makes me sick! These people will not take it off! Instead I got some kind of fitness person. (probably some no limbed hack sitting there talking trash) which says they can do nothing about my charges. I am going to call about this because I was only supposed to pay a little $3.00 shipping charge and now they have bamboozeled me for an unauthorized charge.
    OH YEAH.. I ordered this prodecut in early October 2017. My card has since then expired and somehow they got that charge thru anyhow.
    Yes I am going to call them in the morning and if I do not get my refund. I will surely be cancelling my card and taking a NEW number.

    0 Votes
  • Ta
    talk2velda Nov 17, 2008

    I too signed up to get the free sample of the Acai berry. If you left the screen before ordering, you were given a chance to order the sample for $1.00 shipping. I decided to try it for a buck. I DID NOT AGREE TO ANY SORT OF MNTHLY CHARGE so today when this showed up in my account as a pending charge, I hit the roof. I called the number (800-660-8489) immediately and spoke with Jake Williams. He was OK in the polite department but insised that I signed up for this. I told him that there is NO WAY, NO HOW that I signed up for anything other than a free sample of acai berry. I would not under any circumstances want to join anything that is going to charge me a monthly fee on something like this and I would swear to it on the Bible. I had to be absolutely adamant and he finally gave me a confirmation number to refund the amount. Since it is only pending on my checking account, he said that he would not be able to refund it until it actually went through. I'll be checking my account until the refund clears. I would also recommend that if you don't catch the person's name when they first answer, that you specifically ask for their name and DO MENTION that you will be calling back in a couple of days and every day thereafter until it is taken care of.

    BTW, my introduction to this was through an ad on my facebook profile. Supposedly facebook doesn't accept scammers advertising on their page but what a joke that is.

    0 Votes
  • Ti
    Tierra Nov 17, 2008

    Did anyone ever get their products?? I did cancell my account with Acai Berry & also had to call & cancell the Fit Factory charges...

    DID ANYONE GET THEIR $$ BACK AND OR ANY FUTURE CHARGES?

    0 Votes
  • Se
    seal409 Nov 17, 2008

    I signed up for the Acai Berry trial and never got the product, called and cancelled my free trial along with the two bonus trials ($29.95 fit-fac + $8.51 Price Limbo). Even though I cancelled, I still got charged the $29.95 couple of days later from Fit-Fac.com. I called and told them that I had cancelled and received a refund. What a scam!!

    0 Votes
  • Valerie Nov 18, 2008

    I checked my account and saw there was money collected in the amount of 29.95 to Fit Factory... I had never even heard of this company... I also ordered the acai berry which was free. All i had to pay was 3.95 for shipping and handling... I still have not received it... it's only 30.00 but I'm a single mom and every penny counts... I'm so upset... and i don't know what to do about this... not to mention that the phone number provided is an invalid number...

    0 Votes
  • Ma
    mary Nov 18, 2008

    OMG I am going through the same thing!!! I checked my credit card account this morning and there was a charge of $29.95 from this Fit Factory...I also just ordered the Acai Berry free trial for just a shipping fee. And on top of this I am now receiving phone calls to try to get me to buy all kinds of packages to different things, the people where talking so damn fast I can not remember what they were saying, , all i know is that they wanted to charge me $$$$$ ... What a SCAM!!!

    0 Votes
  • Lu
    Lucille Nov 18, 2008

    OMG yes! me too! I'm SO upset! Nothing is free and I've totally learned my lesson! I'm just in tears here trying to reverse the charges. I actually am in FitFactory twice! This is so not fair! Such a rip off!

    0 Votes
  • Ka
    Kathie Nov 18, 2008

    I also had the same misfortune of ordering this product. I guess I thought since Oprah endorsed it, it was safe.

    Not only did they charge me a $29.95 charge (which I had refunded in about 3 days after called the Fit Factory).

    The following week they hit my credit card for an $89.00 fee for Colon Cleanse. I had to go to my bank fill out a Regulation E Form (Fraud Investigation Form) and am waiting for that refund as well (this happened only a week after the $29.00 charge).

    I subsequently had to cancel my credit card and obtain a new card so that future charges from this company are unable to be processed.

    Hope this Helps!

    0 Votes
  • Ki
    kim Nov 18, 2008

    Hi everyone...
    I too ordered the "free" acaii berry, first, PLEASE call that 800 number and make sure to CANCEL your "order" if NOT they will bill you $80 something dollars a month. OK, I did that, got a confirmation number and all.
    Today I received my checking acct statement and there was a charge of $29.95 from Fit Factory out of Nevada - I have NEVER heard of this company at all. Yes, I figured I was scammed and thats what it was. I called them (from the phone number on my checking statement) did get right thru and she was trying to tell me I signed up for their program when I ordered the acaii trial. NOT TRUE!!!
    anyway...here is the phone number, CALL AND DEMAND A REFUND...dont let them tell you that you agreed to their program (i still dont know what it is) when you ordered the acaii free trial.
    here's the number: If you have any questions or comments regarding the contents
    of this email, please contact our customer service department
    Monday - Friday between 9 AM and 9 PM EST at 866-407-1022.
    I did receive an email confirming my "cancellation" (HAHA) and thats the number.
    GOOD LUCK ALL. BE PERSISTANT!!!

    0 Votes
  • Ki
    kim Nov 18, 2008

    WOW!!! I just went and checked my checking acct statement again...there's ANOTHER friggin company attached to this: PRICELIMBO charged me $8.51. here's their phone number:
    877-350-8480 another be persistant number...i was hung up on three times and finally got through. you must "cancel your membership" (that we NEVER signed up for) or they will charge you every month. Demand a refund also. I CANNOT BELIEVE I WAS SCAMMED WITH THIS ACAII BERRY!!! AND with THREE different companies!!! Someone/somewhere has to be able to STOP this!!!

    0 Votes
  • Da
    Daphne Hoggan Nov 19, 2008

    Yes I too ordered the Acai Berry which I never recieved but on monday 11/17 I noticed I had three charges on my account for 29.95 almost a hundred dollars for something I did not order or know anything about. This company is a Scam. What is fit Factory! A bunch of Theives! The said my money would be refunded I'm still waiting.

    0 Votes
  • Ch
    Chanin Nov 19, 2008

    This company is unable to be contacted by the number listed on your credit card statement for cancellation. Never heard of this company, but from what I have found through research they have jumped on with Acai Berry Products that you request for a free trial on the internet with only having to pay $3.95 shipping and handling! Once you request the free sample, you apparently will also be charged from numerous other companies a membership fee.
    Fit Factory cannot be contacted for removal from their so called program, nor can you find out how to be credited for their fradulant changes to your charge card!

    0 Votes
  • Mi
    Missysmith Nov 20, 2008

    I just wanted to thank you for posting this phone number! The number on my bank statement was no good. The number you posted did finally get me to a live person, who wasn't all that helpful but reluctantly agreed to give me my money back after a long speech about fitness. *sigh* This entire thing has been a nightmare. How do these people sleep at night?

    0 Votes
  • Li
    lisa Nov 22, 2008

    same thing here, kinda glad im not the only one though, and also that i stumbled upon this page! did any one ever get there refund or product?

    0 Votes
  • Ta
    talk2velda Nov 24, 2008

    UPDATE:

    I've waited after speaking with JAKE who gave me my refund confirmation code on November 17th because it was still a pending charge as of the 17th. It still has not been taken off but today when I checked my account there was a charge for $89.31 for www.fit-fac.com at 877-859-1069. I called the number and spoke with MEL. I asked her if she had anything to do with that other place and she said they did. So I told her that JAKE had already cancelled the $29.95 but that it didn't show up yet in my account and that I demand that the $89.31 be cancelled also. After an excruciating 19 minutes and 5 seconds of repeating my name and my address and my phone number exceedingly s-l-o-w, she said she would cancel it. I then had to ASK for my refund confirmation code. Mel told me that it could take up to 14 days for the credit to appear on my account. I'll be watching!

    0 Votes
  • Sh
    Sharila Rattan Nov 24, 2008

    I always read the complaints and think to myself how could this happen. Unfortunately I encountered this today. Luckily I was checking my transactions online and saw a charge for $19.95 plus $4.95 pending from today.

    I panicked and called my credit card company and filed a dispute. They gave me a number to call to verify and sure enough its invalid 1800 6608489.

    Does any body have the correct or real number to contact this people... I am so mad.

    0 Votes
  • Br
    Bren Nov 25, 2008

    Ditto here - I called the 800-660-8489 and spoke with a Kate - she gave me a confirmation number and told me I could expect a refund in 3-5 business days...I told her I was looking at a dozen complants on line that all said the same thing . Will see what happens...

    0 Votes
  • Wh
    W H Nov 25, 2008

    I also ordered the free Acai Berry trial and then read the fine print that came with the free trial indicating that they would start charging me a monthly supply of $89.91 unless I canceled within 14 days. I called the very next morning, and after waiting on the phone for 20 to 30 minutes, I canceled the automatic monthly shipping. That same day, they charged me the $89.91 and proceeded to send the month supply that came about 5 days later. Once again I got on the phone and waited for 20 minutes before I could talk to anyone. I was instructed to return the product, with delivery confirmation, and then call again to request my refund. A week later, I made the third phone call, waited again, and I was told that in the next 14 days I would get the refund. I later checked my credit card statement, and much to my surprise found the $29.95 charge from the Fit Factory in Nevada. Following a little on-line research I found this site and the phone number to request the refund. They tried to tell me that I had signed up for the program and I made it very clear that I had not signed up for any such program and that only charge that I signed up for was the $3.95 shipping and handling. In no uncertain terms, I asked them for a full refund and referred to all the above listed complaints. They quickly complied and indicated that a refund would be given and no further charges would be made to my account.

    0 Votes
  • An
    antrom13 Nov 25, 2008

    i am very upset!!They went ahead and charged my card!!they are thieves!!

    0 Votes
  • Ni
    nikki Nov 26, 2008

    i ordered the free sample endorsed by oprah, and advertised on my myspace page. the shipping and handling was the only fee i was to pay. $4.95. which was promptly taken from my bank account. i did recieve the package but my sister warned me that she ran into additional charges from a similar product. i have not opened the package but went online to read the terms and conditions. it say cancel my order within 14 days or i will recieve a $59.99 charge every month supply fee. so i canceled.
    no problem. but, now there is a charge pending on my account for $19.95 to Fit Factory...what is that? i typed it into google and here is where all the dupped people are...ive tried contacting the company but they are recieving an unusual amount of calls so i didnt get to speck to anyone. i will be at my bank in the morning and on the phone with the company...try getting illegal on my ### and see what it gets you !!!
    and i will be notifying oprah about this. she shouldnt endorse unless she knows all the fine print herself...fat rich people just cant help loving to hear their own voice!

    good luck guys...

    0 Votes
  • Ni
    nikki Nov 26, 2008

    here are the terms and conditions... from one of the web sites hope this is helpful...

    I understand that by ordering Acai Berry Power 500, I am agreeing to receive Acai Berry Power 500 for a free 14-day trial period (days of availability for actual usage could be less depending on shipping time) beginning on date of order. $1.00 (non-refundable) for S&P. I understand that unless I cancel by calling 801-528-1391 within this 14-day period, beginning on the 15th day my credit card will automatically be charged $89.31 (Free Shipping) for a 31 day supply of Acai Berry Power 500 to be shipped at that time to my door. Thereafter, until and unless I cancel, my credit card will automatically be charged an additional $89.31 every 31 days for a new supply of Acai Berry Power 500. I would also like to take advantage of the the 21 day bonus trial to PriceLimbo for eight dollars & fifty one cents a month thereafter, should I choose not to call and cancel Price Limbo. I agree to the (21) day bonus trial to Fit Factory for ($29.95) each month thereafter, should I choose not to cancel. For questions or to cancel, please call our Customer Support team at 1-866-407-1022 M-F, 9am-9pm, EST. Our hours of operation are from 8am to 5pm MST. I understand that this consumer transaction involves a negative option and that I may be liable for payment of future goods and services, under the terms of this agreement, if I fail to notify the supplier not to supply the goods or services described.

    0 Votes
  • Sa
    sarah goodman Nov 29, 2008

    cancell anything you have under my name I did not understand
    that I would be automatically enrolled in any type of program.

    0 Votes
  • Ch
    channel Nov 29, 2008

    I just spoke to a rep on 1800-660-8489 they told me they would refund my money and cancel everything...i never ever signed up to be charged $29.95 every month but the rep i spoke to told me that when i signed up to receive the free trial i was signing up for the $29.95 every single month ...i alomost went crazy!!!i know i didn't sign up for this and i trusted it because it was endorsed by Oprah and all... but whatever you do DO NOT EVEN TRY AND GET THE FREE TRIAL COZ THERE IS NOTHING FREE ABOUT IT!!! I received the Acai Berry maybe 1 month after i was supposed to!!!IT'S A SCAM do not do it!!and if you already have just call the 1-800 number above and complain like a mad woman they will give you your money back and cancel everything...don't settle for less!!good luck

    0 Votes
  • Ci
    Ciara Dec 01, 2008

    the same thing happened to me and I used the above advice and got a cancellation number. So we will see what happened. I am also contacting the BBB. This is some ###.

    0 Votes
  • Jo
    Joan Ritchie Dec 01, 2008

    I am experiencing the same problems as others. First, I got the free trial. I did not receive the product till after the 14 day period. Thus the "automated shipping" shipping sarted before I could get the cap off of my free trial bottle. I got stuck with the $89.95 + shipping charge on my credit card. I did call their number 1-800-660-8489 (be prepared to wait a long time before someone answers). I was able to cancel the Acai program. I even was given a cancellation code.
    However, NO one said ANYTHING about a fitness program! My credit card company called me after seeing a $29.95 charge on my credit card. Again, I called the company and they said it was part of the "program". What program? The trial offer said nothing about a program. Nor was this program shared with me when I called and cancelled the Acai pills. Some free trial! I have never ahd a free trial cost me so much. The only way to prevent this company from putting unauthorized charges on your card is to cancel your card! They will always have a "new program".

    0 Votes
  • Ki
    Kim Dec 02, 2008

    I ordered a sample of Acai as well... 3.95 turned into MULTIPLE charges of 29.95 from FIT FACTORY as well as MULTIPLE charges from SEARCH VITAMINS. So I urge everyone to watch your accounts. I am a Wells Fargo customer and they were wonderful enough to credit back all charges as well as filing complaints where needed.

    I LOVE ordering online, but because of this little issue... well I asked WF to cancel my debit card and issue a new one with a NEW number. I can't afford this craziness!!!

    0 Votes
  • Le
    Len Dec 02, 2008

    Same thing happened to me although I did call them to cancel and they told me it was cancelled yet today on my account I've been charged $19.95 from Fit Factory. I already warned my bank that they might do this and they said they would refund the money after the charge went through. After they refund the money, the bank will go after them. I had a feeling this would happen. When I read the BBB report after the fact, I expected this would happen. I wish I could've read the BBB report BEFORE I ordered it. A hard lesson the learn.

    0 Votes
  • Ma
    Maria Dec 02, 2008

    Another one bites the dust! what do I do?

    0 Votes
  • Ki
    Kim Coe Dec 03, 2008

    Same thing here, only I did receive my "pills". I ordered the free trial which was supposed to be a full one month supply of acai berry maxx. Shipping only of 3.95. I did read the fine print which said you had to cancel within 10 days of order or be charged full price of 89.95. Nine days later, still no acai berry and "suprise", I find a charge of 29.95 on my bank account for fit-factory. There was a phone number so i called and got a foreign woman I could hardly understand who said she would cancel and gave me a conf. #. The 29.95 was a membership free she said. I was never told it would be refunded but was assured my membership would be canceled. Meanwhile 12 days after ordering I received a trial bottle of extreme acai berry which is not what i ordered. There is only a one week supply. I am afraid to take them. I bet they don't have an acai berry in them. They are loaded in sugar in the ingredients. Look and smell like childrens vitamins. Anyway the paper that came with the acai said i had 14 days to cancel after ordering and a totally different ph. #. I thought i better call it too, just in case. Guess what! lo and behold, every time i try to call i get a recording about high calling volume and to call back and then it hangs up. Great. I am watching my account closely.. Hopefully I have heard the last of them. now when i look at the charge on my bank statement, the ph. # has changed from the one that was there. BEWARE!!

    0 Votes
  • Gl
    Glenda Lawrence Dec 07, 2008

    This company debited my account and I have never heard of them . It was for $29.95. Then there is another one called total cleanse and that one got my account twice and I never ordered nothing from them either. It is a rip-off scam that originates firn Acai Berry free trial where all you pay for is shipping and handling and you cancel within 30 days. I bet they all are the same company with a different name. Tht total cleanse has a 800 number listed that don't even ring go figure. Anyway please be aware. I have to go throgh all kinds of changes to get my moneyback.

    0 Votes
  • Km
    kmacmuth Dec 22, 2008

    Fit Factory has an unauthorized $29.95 charge on my bank statement. I ordered trial supplement for Acai Berry Maxx online. I cancelled the order and was promised a refund of $5.95 shipment cost. BUT I soon received an order from Colotax for $45.85. It took me about a month to convince them I had not ordered this. I returned the order and got a confirmation number for my cancellation.

    Today I noticed an unauthorized charge on my bank statement for $29.95 from Fit Factory. I Googled "Fit Factory" and got this cite with complaints by others about Fit Factory. One of the complaints gave a number that had resulted in the removal of the $29.95 from her bank account. I called that number at 1-800-685-2713 and talked to an Irene who told me that ordering the Acai Berry Maxx free trial offer had added me to the list of Fit Factory's monthly charges of $29.95. I complained and she canceled it and told me my bank account would be refunded the amount!

    She did suggest that I call Colotox at 1-888-692-8352 to complete my complaints. Irene said that Fit Factory was with Acai Berry Maxx and I could call that customer service number 1-877-350-8480. What a convoluted mess!

    0 Votes
  • Db
    dbonds Dec 23, 2008

    This post was very helpful The same thing to me except I had ordered AcaiPower from Central Coast Nutraceuticals. Customer care at CCN swore they had nothing to do with this charge, but when I called the number supplied in the previous post -- 1-800-685-2713 -- I spoke with Ron Gates and not only got the account canceled but my $29.95 refunded. For the refund, however, I had to be quite firm in insisting that no information had been provided about the so-called "bonus" program that the $29.95 pays for.

    0 Votes
  • Ka
    Kathy Bates Dec 23, 2008

    Wow!! I'm a victim also. The same amount 29.95 was charged on my credit card (12/22). I went to the website and filled out a form to cancel my membership. I ask for a credit also. I ordered the free trial on 11/20 and still haven't received anything and I've been charged twice. This is a Scam and we fell for it. I am also emailing Rachel Ray.. this is making her look really bad. I'm going to submit a form to the BBB about the fit factory and central coast nutraceuticals, Inc. Here is the information I have about these companies.. telephone support 1-888-692-8352. Email, [email protected], I hope this is helpful to those that were ripped off as well. United We Stand !!!

    1 Votes
  • He
    Heather Lenhart Dec 26, 2008

    I ordered two diet products via the internet and was only responsible for the shipping and handling. I received my products and a couple of weeks later noticed not one but two charges to my checking account. One amount was for $79.95 and the other for $29.95. I called the 800 # for the $79.95 charge and disputed the charge with the representative. She gave me some bullsh*t story on why the charge was valid. After threatening to call my cc company and file fraud charges she said she would do a "courtesy credit" (what exactly is a courtesy credit???? Anywya, a couple of weeks later I get another charge on my checking account for $29.95 for the other diet product. I call THAT 800# and got an answering machine each time I called. I fianlly got a hold of someone from the company via LIVE CHAT and was told she couldn't help me and I needed to call the 800#. I explained to her that no one was answering the phone and she said she would forward my info and complaint to the customer service dept. I am currently waiting on a response from the company. THIS IS BAD BUSINESS!!!

    0 Votes
  • An
    Angie T Dec 29, 2008

    I saw a message on Facebook for a colon cleansing item, free month trial for a charge of 4.95 for S/H. There was no mention of continuing charges or monthly fees. It was a one time trial. I opened my bill statement today to find a charge from a "Fit Factory" (first time seeing this particular name). I called the telephone number listed on my statement next to the name of the business that made the charge of 29.95 and I receive a recording. The recording says they are open during the time I am calling 8 a.m. to 5:00 p.m. Mountain time (I am calling from the northeast at 4:30 so they should still be open). The recording says I should leave my name and number and someone will get back to me, I get ready to leave my name and number and it says mailbox full, press zero to speak to a receptionist. I press zero which rings and rings and rings, no answer. Besides the fact this item made me sick after only taking two of the pills, it is a SCAM. Do not do it. I am in the process of filing a dispute with the credit card company. What an aggravation that I don't need right now. Nobody should have to deal with this and it should not happen. I will not purchase anything online unless it is from a major reputable online site.

    0 Votes
  • En
    englishtea 43 Dec 29, 2008

    i have been trying to reach the phone number at 1 800 660 8489 also 1866 407 1033 this one has answering machine you can not get thur cant leave a meesage so forget about try to reach them get hold of your bank and get them to handle it for you also i did get thur online a fitfactory on line with guote a trainer she giving out the 1 866 407 1033 i spoke with her again she dosent know why it not being answered but she saied if you order a free trail offer you also get signed up with the fit factor i didnt see that on the wed page did anyone esle

    0 Votes
  • St
    Stan Jan 06, 2009

    Ditto all the complaints listed here concerning the Acai (did sign up for a $3.95 shipping only trial sample), Fit Factory and some Cleanse product. Sent and billed me for products and services I did not order or authorize. Additional charges showed up even after phone efforts to cancel this fiasco.

    Persistence with these companies has at least gottem me lip service of promises of credits back to my account for these bogus charges. Jury is still out regarding satisfaction.

    DO NOT DO BUSINESS WITH THESE SCAM ARTISTS.

    0 Votes
  • Sh
    shelley Jan 08, 2009

    I ordered a free sample of two diet products which were mentioned on Oprah. I received the Aqui Berry sample which included a disclaimer that stated I had "14 days to cancel this program otherwise I would be charged monthly for a new supply". I immediately cancelled this prgram as the "Cleanse" free sample I ordered never came in. I researched both items before ordering and knew I needed both products for the diet to work properly. I waited for the "Cleanse" sample to come in, which never did. I checked my charge statement to see if the postage was ever billed for the free sample and it wasn't. On 1/6/09, I again did a routine check of my charge statement. Two seperate charges were applied to my account for the next supply of the "Cleanse" through Fit Factory. I immediately contacted Fit Factory and asked about the charges. The gentlement only stated that there is a disclaimer online which stated I would automatically be billed for the next supply if the program was not cancelled. He continued to state that I accepted the terms of this agreement. As I am an intelligent women, I then stated to him that Fit Factory failed to submit the free sample to me as I had ordered and therefore there was NO agreement entered. That the disclaimed is not valid unless both ends fulfill their parts of the original agreement. I ordered this free sample, however, they never billed me the postage charge nor did they ever send me the product. I asked the gentlemen what day did the original order go out and he stated it never did. I then asked when the ordered for this new supply went out, and he responded it hadnt gone out. The charges for the second supply were on my account dated 1/6/09, but for the second time, Fit Factory failed to submit a product to me. I immediately requested a refund for the two charges applied towards my account. As of today, a credit has not been to my account by Fit Factory.

    0 Votes
  • Km
    KMaufas Jan 10, 2009

    All these (below) are under Fit Factory. Be careful responding to free trial. If you do an oline purchase - you pay $4.95 for s/h. If you fail to cancel before the 30th day you will automatically be debited from your account. The number (888) 692-8353 which is CCNNUTRA only operates between 6A-5P MST and you cannot get through unless you hold for up to forty minutes. Also, when you go to the website: www.getorderhelp.com to cancel you have to have your order# which does not appear on online bank statements. So, if you are debited and have not gotten the product via mail yet you can’t put in an order#. It is highway robbery and this type of business should stop!

    www.acai-pure.com
    www.pomclear.com
    www.greenteaextreme.com
    www.hoodiastar.com
    www.hoodiacore.com
    www.colopure.com
    www.colotox.com
    www.hoodiawater.com
    www.myavela.com
    www.celebrity-smile.com
    www.slimlifediet.com
    www.cholestapro.com
    www.hoodiastarpm.com
    Be very careful!

    0 Votes
  • Gr
    grldollies Jan 20, 2009

    Fit Factory, Fit-Fac.com selling Acaipure and the Colon Cleanse MD, Diet Offer Store, Supplemen Nevada Free Trial Ad on Fox News about the Oprah diet, Health Page SCAM. Two Products from Florida but billed from Nevada & Utah.
    Today 1/20/09 - I called Fit factory 1-866-407-1022 which was a bad #, but my Credit Card Co gave me 1(800)660-8489 and they gave me Acaipure, Ph # 1(888)692-8352 which is Dynamic Health Products Inc. 12399 Belcher Rd. South, Suite 140 Largo Fl 33773. They stated that they are not associated with Fit Factory anymore. If I send them the sample back I received I will not be charged for the item. The free sample was not free but only a trial time to try it. The Rep at least sounded nice on the phone, but we will see. She said she would also refund my shipping charge. I thought I was getting free samples to try as everyone else was led to believe by the ads. Acaipure charged me $4.95 shipping on 12/24 and Fit factory charged me $29.95 & $1.17 Total $31.12 on 1/15/09. It would be nice to know if the Acaipure product was ok. I’ve bought Herbs on line like through Amazon before that was hard to get locally, but to be safe I am sending the Acaipure back. It is too bad they got hooked up with Fit Factory – if they are Legit.
    Colon Cleanse Md product trial sample with only a couple of pills in it arrived the end of the 1st week in January and a full bottle arrived a week later. I was charged $3.95 by Diet Offer Store on 12/24/08 – 1(877)859-0952 UT and I was charged $89.31 from Supplemen Las Vegas Nevada on 1/7/09 1(877)281-9434. I talked to Anne P @ the Supplemen # 1(877)281-9434 about the Colon Cleanse, I asked her to remove me from any auto billing, I did not agree to this and I also asked her to give me a address to return the unauthorized item. She gave me as a address: Fulfillment Center 4650 SW 51st St, Suite 711 Davie Fl 33314 which just happens to be Colon Cleanse MD’s address too. But they have in the out of state listed ph # (801) 208-7485‎. Note a reverse Phone # Look-up shows that the ph # is to Creative Edge Marketing. PO Box 1159 Sandy, Ut 84091. Intelus lists this Ph # as Midvale Ut. Area.
    I have put the January charges on dispute as they were not authorized. Even though I misunderstood or was misled about a receiving a trial sample, which was to all of them a trial period I did not dispute the shipping charges even though I should.

    0 Votes
  • Km
    KMS Jan 26, 2009

    I ordered a "free" sample of Celebrity Smile and found a $29.95 charge to my bank account for their "companion company" Fit Factory. I sent communication to them through their website to get the charge reversed. No response. I called customer service and was told their systems were down. They took my name and phone number to call me back. They never did. Then I went to getorderhelp.com and requested the charges be reversed. Nothing. You have to call customer service. Again I was told they systems were down. I was determined to get this resolved before hanging up again. I demanded to speak to the supervisor. After about a 5 minute hold time, a supervisor answered. She wanted to refund only one month until I bulldogged her into understanding that I have been trying to get this charge reversed for so long that now I had 2 charges to my account. She looked at her notes and saw this was documented and reversed the charges. They will NOT reverse charges via email requests-only telephone. Be ready for a bad connection and someone that speaks English as a second language and for the system to be "slow" or "down". HOLD YOUR GROUND. Don't let them off the phone until your issue is resolved during the first phone call!

    0 Votes
  • Su
    suzanne Jan 26, 2009

    I cancelled my subscription after being charged for 29.95 and then I get another charge 2 weeks later. I call and they act like they don't know what you are talking about. SO, I cancell it again and get told that I will not have any charges, AGAIN.
    I tellthat they screwed up my bank acct.
    And then there is CCNut for Acai Berry, DON"T order it. They send you a bottle but if you don't know what the fine print says you'll get screwed too. They send you a bottle for a 14 day trail but fail to tell you when you cancel any further orders that you have send back the rest of the bottle or they charge your account another 39.95.
    This fraud has to stop.
    suzanne

    0 Votes
  • Bo
    Bonnie Jan 27, 2009

    same here they are calling me back(HAHA) because they can't find my order. said probably because I DID NOT ORDER!! but they would call me back in 24 to 48 hours. sais i was going to be charged because i ordered power flush and in that order i found a paper saying i would be subscripbint to factory fit. cancelled power flush and they said i would have to call to cancel factory fit. said I DID NOT CALL THEM TO SUBSCRIBE! sorry they couldn't cancel it - first time in a long time i did this NOW i remember Why!!

    0 Votes
  • Ca
    catherine leone Jan 27, 2009

    I ORDERED ACAI BERRY FREE TRIAL PERIOD AND RECIEVED THE COLON CLEANSER 2 WEEKS LATER.I RETURNED WHAT I DIDN'T USE AND AT THIS POINT WAS TOLD I HAD 15 DAYS FROM THE DAY I ORDERED. THEY TOOK 89.31 OUT OF MY ACCOUNT PLUS SHIPPING AND HANDLING. I THEN RECIEVED TWO MORE SHIPMENTS OF WHATEVER AND RETURNED THEM UNOPENED.I MIGHT ADD, THESE THINGS CAME FROM 3 DIFFERENT PLACES. DAVIE FLORIDA, PA, AND SANDY UTAH. ALL UNDER THE HEADING OF FULLFILLMENT. I CALLED THE UTAH NUMBER AND WAS TOLD VERY NASTILY BY A MAN NAMED JIM THAT I CAN KEEP THE MERCHANDISE BECAUSE THEY DON'T REFUND MONEY. I DID HOWEVER GET THE FIT FACTORY'S CHARGE OF 29.00 AND 1, 97 BACK FROM FIT FACTORY. I THINK OPRAH, DR. OZ, AND RACHAEL RAY SHOULD STOP PUSHING THIS STUFF, AS PEOPLE ARE GETTING RIPPED OFF BIG TIME.

    [email protected]

    0 Votes
  • Po
    pookie Feb 04, 2009

    I hate to say it, but you are not going to get your money. If you have, you are lucky. I had the same thing happen to me. I was able to get back $29.95 from Fit Factory, and $16.95 from Primetime, and that's because I had my bank cancel the transaction on time, however the Diet Offer Store said they were going to credit $79.99 + shipping back to my account and never did. Now I try to call them and it says their company is close and to call back during office hours.

    0 Votes
  • Jo
    Joanne Feb 16, 2009

    I just was looking at my credit card and found more charges. I did use the Acai Berry pills for 3 months and then all of a sudden there was this charge for fit-factory so I called them today because of another charge and it's a self-help charge for the diet, which no one agrees to have. They just charge you for it since they have your #. I called the #'s they gave me and I cancelled both and got a refund only for Feb 2017. Here's the phone #'s to call 18773170189 for Acai Berry and 18009576988 for fit-factory. They both worked as of today.

    0 Votes
  • Jo
    Joanne Feb 16, 2009

    I watched these scams on TV last night and can't believe Ophra is behind this stuff. I'm glad they have been caught and I have learned my lesson about free trials, yeh, I'm out $300.

    0 Votes
  • Am
    Amy Bowler Feb 19, 2009

    Go to this site http://fit-fac.com/ and call the number. After you scream a lot, you will get your charges reversed. I got the 29.95 charge for Fit Factory too after ordering trial sample of Acai berry but didn't catch it for two months! Scream enough and threaten to report them to Attorney General in your state and they will reverse (at least that's what they said) and gave a confirmation number. Just did this, so yet to see if the charge gets reversed or not.

    0 Votes
  • An
    andi Feb 19, 2009

    same thing.someone should start a class actions suit against acai berry and fit factory.

    0 Votes
  • Jg
    jgibbs14 Mar 04, 2009

    I got my money back. I got legal protection I pay $17 a month for. I talked to my attorney(free) and he sent them a letter(free). Then they refunded my money back and it did not cost me anything else .

    0 Votes
  • Cr
    CRJ Mar 11, 2009

    I also found a $29.88 charge on my bank statement from Fit Factory, unauthorized.
    I ordered the Acai Berry trial bottle and was charged $88.00 within days. I immediately canceled, tried to send the bottle back but was refused. My account was then credited for the $88.00 about 6 weeks later, but now my bank statement was recently charged the $29.00 fee.

    This is a never ending SCAM, a con- game.

    0 Votes
  • Li
    lisa57 May 16, 2009

    i just ordered slim365 free trial for shipping only charge of $4.95 and at the end they added a monthly membership fee of $19.95 to fit factory that i did NOT authorize! i have already called my bank and am in the process of filing a complaint with the BBB. I want to know how and why these fraudulent companies are allowed to continue scamming people?!

    0 Votes
  • Li
    lisa57 Jul 27, 2009

    this company and the people they hire are a bunch of crooks.i dont understand how they continuously get away with this kind of 'robbery". should all be locked up! apparently they are not held accountable in any way. its disgusting!

    0 Votes
  • Dl
    dlcoffin Aug 28, 2009

    yes I saw it - under the terms and conditions page when I ordered a trial of BromaCleanse...but I could not find anything about the membership fees on the actual fit factory website. The number I have to call and canx os 1-866-407-1022. good luck!

    0 Votes
  • Dl
    dlcoffin Aug 28, 2009

    the 18664071022 number works fine. weren't too happy I was cancelling the same time I signed up but too bad . I did get a confirmation number of the cancellation so we will see!

    0 Votes
  • Ba
    Bad Gotbody.com Sep 10, 2009

    After making an online purchase from GotBody.com, my credit card received a charge of $29.95 from FitnessHub. This is a scam allowed by GotBody.com, do not purchase from that website. (Fitness Hub also known as Fitness Factory, Fit-Fac, Fit Factory, similar dba).

    I have made many previous purchases from GotBody.com with no problems, then they claim that on my last purchase I agreed to a 14 day free trial membership to Fitnesshub, and if not cancelled they begin charging my card $29.95 per month. The email confirmation from Gotbody.com does not list a membership to a different company. Going through the Gotbody.com purchase system, there is never an agreement presented to the customer, and their customer service people cannot produce the agreement. I called the fitnesshub 800-881-9424 number and a processing agent in the Philippines immediately agreed to refund my card, leaving the charge on my account for no more than 30 days. Her manager Mona Alera in the US gave me the Fit Factory address of 305 W Broadway #114, New York, NY 10013, and said they are not responsible for the interest charges resulting from their charge.

    I called my credit card company, they said this charge will have a dispute filed against it and I will not be liable for the interest charges, and the Visa representative said they do get many disputes against Fitness Hub and Fitness Factory.

    Do not purchase from GotBody.com, they are one of the companies giving the credit card information to Fitness Hub and Fitness Factory.

    >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
    Our company represents some of the Fit Factory programs which may show on a billing statement as Fitness Hub. Fit Factory is a companion program that comes with various Dietary products and I apologize for any misunderstanding that might have occurred when you purchased your dietary supplement(s) online. Fit Factory offers our customers live chat support with licensed Fitness Trainers and Dietitians, flash galleries for yoga and workouts, links to recipes and can also assist with menu planning. This program also offers a variety of diets for special needs that can be customized to fit your nutrition and/or weight loss goals.

    All pertinent information is provided before entering any method of payment information for your supplement - this provides you access to all the terms and disclosures, as well as Customer service numbers for your product and the companion program(s) that accompany it, for greatest support and success with your product.

    Customer service for Fit Factory can be reached at 1-877-407-1022 - 24 hours a day, 7 days a week - and they will happy to assist you in trying to locate an account and addressing your concerns.

    If you are another customer that is reading this and you have already tried customer service, but feel that we have failed you in some way or you feel you weren't treated fairly please call me directly at 435-773-1795, or email me at [email protected], I will be happy to address your concerns ASAP.

    Sincerely,
    Online Customer Support
    >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>


    DON'T BUY FROM GOTBODY.COM

    I entered this complaint the morning of Sept. 10, 2017. The folks at GotBody and FitnessHub are keenly aware of their deceptive business practices, and they posted their comment to my complaint within two hours after I entered it at ComplaintsBoard.com.

    Here is email correspondence from GotBody.com

    >>>>>>>>>>>>>>>>>>>>>>
    Dear Brittney (GotBody.com Customer Service),

    There may be an already checked opt-out formatted signup on the last page, but this is after providing my credit card information for the agreed upon transaction. The signup is not part of the original transaction and you are not authorized to bill my card. I expect compensation for the interest accruing from my credit card company due to your unauthorized charge.

    Your email states that GotBody.com is working on discontinuing your relationship with FitnessHub; however, complaints listed on ComplaintsBoard.com show GotBody has been aware of the problems since January, 2017, and possibly earlier. As of September 10, 2017, GotBody.com and FitnessHub are stilll in partnership and it does not appear that you are trying to end your deceitful practices.

    Sincerely,

    K


    --- On Thu, 9/10/09, Service <[email protected]> wrote:

    From: Service <[email protected]>
    Subject: RE: Contact Us Enquiry
    To: k
    Date: Thursday, September 10, 2017, 12:27 PM

    Hello K,

    I completely understand your concern. The corporation that owns GotBody.com
    has decided to implement the Fit Club program on our website in order to
    remain competitive. There is a program sign-up on the last page of checkout,
    and it is an opt-out formatted sign-up. I apologize for any inconvenience
    you may have experienced from missing it. I have no problem cancelling your
    trial membership if it has not already been cancelled.

    If you decide to order from us in the future, the option to sign up for this
    program will not show up as long as you sign in with the same email address.
    Our system is set up so that once you accept the offer you do not see it
    again. Additionally, our management team is working on discontinuing this
    affiliate program from our website. We do appreciate your business, and I
    apologize for the hassle. Please let me know if there is anything else I can
    help you with. Thank you. Have a wonderful day.

    Yours in Health,
    Brittney (GotBody.com Customer Service)

    -----Original Message-----
    From: k
    Sent: Thursday, September 10, 2017 8:30 AM
    To: [email protected]
    Subject: Contact Us Enquiry

    Mail From K

    Last Name

    I am a frequent customer of GotBody.com and recently received a bogus credit
    card charge from Fitness Hub (or Fitness Factory, Fit-Fac, Fit Factory, similar dba) after ordering from your
    site. There is no agreement to pay Fitness Hub or Fitness Factory during
    your order checkout procedure, and it is obvious your company intentionally
    submitted this unauthorized charge to my card. I will no longer purchase
    from GotBody.com.
    >>>>>>>>>>>>>>>>>>>>>>>>>

    0 Votes
  • Pg
    PGMarc Dec 01, 2009

    I just got off the phone with them. I was also charged 29.95 for some product I never ordered. Has anyone spoken with the state about the way they are conducting business?
    I would also suggest that all of us post on Facebook, Twitter etc. about our experiences with this company.

    0 Votes
  • Th
    Theraspeaker Sep 07, 2010

    The very same thing happened to me! I tried to call them earlier and they said that they were closed for Labor Day and would opoen at 9:00 a.m. Mountain Time tomorrow (yesterday was Labor Day)! What "can"we do?

    0 Votes

Charges on bank acct not aggreed to

I ordered a trial sample supposed to be free with shipping and handling charge, but noticed a charge on my bank account that I didn't recognize or authorize. I have not recieved any free trial sample in the mail yet and it's been over 1 week.

  • Co
    Constance Apr 02, 2008

    My instructions included this website to cancel www.nexgenlabsusa/support this site does not exist. But you can call this number to cancel 1-800-685-2713. I found this out by accident. It worked!

    0 Votes
  • Pa
    patty Apr 15, 2008

    Fit Factory sent me an e mail stating my trial was up for a green tea supplement that apparently was sent to me??? News to me, I never accepted any offer from this company nor did I ever recieve a product to try. The telephone number on their web site is a non working number. I will try the 800-685-2713 in the morning, hope it works.

    0 Votes
  • Vi
    virginia Jul 01, 2008

    I was charged for an item I never received. Tried telephone no. Told to call back in an hour or two.

    0 Votes
  • Ka
    Kathy Oct 29, 2008

    I totally agree. Same thing happened to me. I can't track them down either!

    0 Votes
  • Bj
    B Johnson Oct 29, 2008

    I just received a charge on my account for this company and I did not authorize an additional charge. I tried calling to cancel the trial offer and I cannot get through to anyone. This is not right! Does anyone have advice as to what to do?

    0 Votes
  • Kr
    Kris Oct 29, 2008

    I am on the line with my banks fraud department right now. I am trying to get the companies information. I ordered a trial of Acai Berry from Extreme Acai Berry & canceled it in 10/24 & then got this charge this morning. If you type Fit Factory into google search, you will see other [redacted]s about Fit Factory. I think they are out of Arizonia, but not sure yet. I am also filing a report with ic3.gov.

    0 Votes
  • Kr
    Kris Oct 29, 2008

    Just got off the phone with the banks fraud department & there is no contact information for Fit Factory, but they show it billing out of Phoenix AZ. Here is the contact info I got from another person that posted a comment on [redacted]:

    Hoodiastar, Fit Factory, Central Coastal Nutra,
    2375 E. Camelback Rd. 5th Floor,
    Phoenix, Arizona, 85016
    Phone: 888-692-8352

    She was also charged $29.95, so I am assuming it is the same company.

    Good luck everyone! Contact the fraud department at your bank & cancel your debit cards, some unethical people now have access to our bank accounts.

    0 Votes
  • Kr
    Kris Oct 29, 2008

    PS. you will not get through on the phone number, it times out.

    0 Votes
  • An
    Annie Oakley Oct 29, 2008

    This exact same thing happened to me. I ordered the free Acai Berry supplement, was charged S&H $3.95 and never received the item. And then a week later I get a $29.95 charge from Fit Factory that was not authorized. I did call them and got a live person who tried to tell me it was for a 7 day trial for their nutritional plan that if after 7 days you did not cancel the service you would be charged a fee of $29.95. That's all fine and good if it were something I actually authorized. They took the cancellation but I have no idea if they will actually credit my credit card or not so I have filed a dispute/fraud claim with my credit card company.

    0 Votes
  • Me
    Melissa Matheny Oct 29, 2008

    OMG! I wish i would have known about this b4! I just got the 29.95 fee on my account and i am very unhappy with this! It is a complete scam! I never recieved the free trial either...Has anyone ever gotten through to dispute this??

    0 Votes
  • Me
    Melissa Matheny Oct 29, 2008

    I just got ahold of customer service at fit factory and they agreed to refund my money. The # is 1-866-407-1022

    0 Votes
  • Me
    Melanie G Oct 29, 2008

    TOTALLY happened to me just like you all stated and I did not get ANYTHING but hassle. This company is unreal and to think that Oprah and Rachael Ray actually endorse this product is all well and good but the company who markets it-nothing but a SCAM...

    0 Votes
  • Ch
    Chelsea Metzler Oct 29, 2008

    Hey! This happened to me this morning and I just fixed it thanks to Melissa Matheny's message. I called their customer service number and got it straightened out. Apparently, when you pay the one dollar for the free trial of Acai Berry, you're actually signing up for a free trial membership (not that anyone would know that because it doesn't say it ANYWHERE) and if you don't call to cancel the membership in 7 days, they charge you the $29.95 for full membership. I don't think we'll be getting our free trial.

    0 Votes
  • St
    stef Oct 29, 2008

    thanks so much to melissa matheny bc i was FREAKING OUT about this...i called that number and the lady refunded me with pretty much no argument. even if acai berry helps me lose 50 lbs, i dont think it was worth all this hassle geeeeez!

    0 Votes
  • Ma
    Maureen Lilly Oct 29, 2008

    cancelled order, put a charge of $29.95 on credit card, no product received

    0 Votes
  • Ka
    Kathe Oct 29, 2008

    Thanks so much to Melissa Matheny for posting the phone number for custormer service.
    Initally the woman on the phone told me they could not refund my $29.95 but when I asked to speak with her supervisor she quickly agreed to the refund.
    I never even received the "free" trial of Acai Berry.
    One more rip off scheme - very sad.
    Tahnk you Melissa!

    0 Votes
  • Ke
    Kevin Oct 29, 2008

    Just got MY UNAUTHORIZED CHARGE AS WELL...!! Contacted the # 1-866-407-1022 spoke to a woman who told me the same thing about this web site I supposedly went to and agreed to (in the fine print)...ya right, never saw anything but an ad for this AAcai Berry supplement trial offer...just pay the $3.95 shipping and handleing! ###!

    0 Votes
  • Ca
    Casper Oct 29, 2008

    I got the same thing. I had no idea what the charge was. I called the "Fit Factory" at 800-660-8489 the state recorded on my statement was in Nevada. But the guy sounded like he was on a cell phone and the words were almost like being pieced together...He spoke broken english. I filed a IC3 report. I suggest everyone does that has had this problem. Also if you haven't already, get a new card number! Tell them to freeze your current number and demand a new one with completely different numbers. Good luck everyone...

    0 Votes
  • Sh
    Sherri Oct 30, 2008

    OMGosh...I had barely enough money in my account until payday friday (tomorrow) and now this has sent me into --42.00, as the bank paid the 29.95 and then of course charged their fee.

    Of course, they took the 3.95 shipping fee for the "FREE" part and then NEVER sent the product. I started having a really funny feeling about this a couple of days ago.

    I thought I remember reading that if within the trial period that if you didnt cancel, you would be charged 82.00 for the month's worth.

    I am just sick right now.

    Well, when they open at 9:00, they will be getting an earful from me.

    Thanks so much for the info here.

    Sherri

    0 Votes
  • Sh
    Sherri Oct 30, 2008

    P. Freakin' S...

    If you didnt receive the product, they have stolen from you and I will insist that they fix my account TODAY or I will make sure that everyone in the U.S is aware of their company being a fraud.

    AAAAAAAAAARGHHHH. Sorry, I guess I am just too logical. You pay for something, you get it. You take someone's money for something...youve it to them.


    sorry, venting here.
    sherri

    0 Votes
  • De
    debbie Oct 30, 2008

    Omg, I think I'm loosing my mind. All the above happened to me ...not getting free trial, and cancelling acaberry yesterday (TOOK ME 3 DAYS TO GET SOMEONE TO ANSWER THE PHONE, sounded like i was talking to someone in their home) just to find a 29.95 for fit factory on my charge today. I'm livid. I called Fit factory number that was included on my charge and got very irrate with the woman. She assured me the charge would be removed from my bill, giving me confirmation numbers. I am shaking I am so upset, and now I'm reading here it has happened to everyone. Has anyone written to OPRAH seeing she is endorsing it? What the heck, I'm going to do just that now. Won't do any good, but at this point, I'll try anything. Other people will be scamed if something isn't done.

    0 Votes
  • Kr
    Kris Oct 30, 2008

    I don't know that Oprah or Rachel is endorsing Acai Berry. I have checked their websites & no where does it say anything about these products. Dr. Oz had mentioned the benefits of Acai & colon cleanse, but he did not reference any certain products, so these unethical people took his comments & ran with it.

    I canceled my Acai Berry within 7 days & was told that no future items or orders would be shipped & I was given a cancelation number. 3 days later I received the $29.95 charge, so they have lied. As I stated in my previous post, I have canceled my credit card, my bank will be refunding the money & I have filed reports with BBB, IC3.gov, the state attorney generals & consumer reporting agencies. My complaints may not make a difference, but if everyone files complaints about these companies, maybe we can take down these crooks!!! The problem is there are so many companies, individuals & states involved, it is difficult for them all to be caught.

    0 Votes
  • De
    debbie Oct 30, 2008

    I agree, Kris. I've just gotten my self so upset over this. I also ordered the Colon Cleanse. It took me 3 days of constant calling to get Acai Berry on the phone (sounded like a person talking to me from his personal residence phone) and was told he could not see where anything was shipped (i never got anything either). I told him the dollar shippment fee is on my charge. He said it would be cancelled, but now I am not sure I can trust that either.
    The Cleanse company i've still not reached. I get a recording and irritating music but nothing more. And I did get Fit Factory right away and she gave me 2 confirmation numbers one for no further charges and one for refunding the one that was charged. But again can i trust that. I just got off the phone with my charge company to have the number blocked and a new card issued to me. Not sure I will be refunded the charges that are there, and if not I'll go on to fight it. I haven't seen any charges YET for the colon cleanse, and today is 13th day out of the 14 day trial. If any auto charges show up I'll have to fight that when it happens. I am just sick over this. How could I be so stupid? It does help to have others here with the same problem to talk to.
    You mentioned filing reports with agencies ...where do I go to find these addresses? I, too, agree we all need to report it, or else nothing will be done to stop them.
    debbie

    0 Votes
  • Kr
    Kris Oct 30, 2008

    Hey Debbie.

    I am so sorry to hear we all got scammed. I should have known, I am always warning my aunt about the lottery scam from other countries.

    First start by filing a complaint with the internet crime center at www.ic3.com. This is the email I received from the Florida Attorney General which gives other places to file complaints:

    Florida Attorney General Bill McCollum received your email regarding your concerns with Extreme Acai Berry. Attorney General McCollum asked that I respond.

    Attorney General McCollum is concerned with all potentially unfair and deceptive trade practices that mislead consumers. By law, this office exercises statutory authority to address consumer fraud under Chapter 501, Part II, Florida Statutes, known as Florida's Unfair and Deceptive Trade Practices Act. Our office focuses its enforcement efforts on business practices by companies which harm numerous consumers in more than one judicial circuit. We use complaints to develop information about patterns of business activity which may indicate the need for formal investigation or action by our office to protect the broad public interest.

    Please contact the Florida Department of Agriculture and Consumer Services, Division of Consumer Services (DACS) to file a complaint. The DACS is the state clearinghouse for consumer complaints and has a voluntary mediation program to assist individual consumers. You may contact DACS at:

    Florida Department of Agriculture and Consumer Services Division of Consumer Services
    2005 Apalachee Parkway
    Tallahassee, Florida 32399
    Telephone: (850) 488-2221
    Toll-free within FL: (800) 435-7352
    Website: http://www.800helpfla.com/

    You may also wish to contact the Internet Crime Complaint Center, a combined effort of the National White Collar Crime Center and the FBI to combat Internet fraud, by telephone at (800) 251-7581, or visit that agency's website at:

    http://www.ic3.gov

    The following websites may be helpful to you:

    http://www.ftc.gov/onlineshopping/ <Federal Trade Commission "Online Shopping"

    http://www.ftc.gov/bcp/edu/pubs/consumer/credit/cre28.shtm <Federal Trade Commission "Billed For Merchandise You Never Received?"

    http://myfloridalegal.com
    (follow the path at Consumer Protection/Protecting Yourself Against Consumer Fraud)

    Also, if you made the purchase with your credit card, the following information from the Federal Trade Commission's (FTC) website about the Fair Credit Billing Act and Fair Debt Collection Practices Act may be helpful to you. The FTC can provide you with information on how to dispute the charges with your credit card company:

    http://www.ftc.gov/bcp/edu/pubs/consumer/credit/cre16.shtm

    http://www.ftc.gov/bcp/edu/pubs/consumer/credit/cre18.shtm

    If the charge came directly out of your bank account, you may wish to work with your bank to find out about the possibility of having the charges reversed under Federal Regulation "E." If your bank is a member of the National Automated Clearing House Rules Association, that organization's rules permit the reversal of any unauthorized automated clearinghouse transaction if reported within sixty days after the transaction. More information is available online at:

    http://www.nacha.org

    In addition, you may contact the following consumer agencies as you seek to resolve your individual complaint:

    Federal Trade Commission
    Toll-free: (877) 382-4357
    Internet: http://www.ftc.gov

    Better Business Bureau of Southeast Florida (serving Miami, Ft. Lauderdale, West Palm Beach areas)
    Telephone: (561) 842-1918
    Internet: http://www.bbbsoutheastflorida.org

    Broward County Consumer Protection Office
    Telephone: (954) 357-5350
    Internet: http://www.broward.org/consumer/

    Finally, Florida's Deceptive and Unfair Trade Practices Act provides individuals with a private remedy to bring an action for damages, attorney's fees and court costs. If you need help finding a lawyer, The Florida Bar offers a Lawyer Referral Service which you may contact toll-free at (800) 342-8060. If you cannot afford to hire an attorney, you may be eligible for low cost or pro bono assistance through a local legal aid office. The Florida Bar can assist you with this process.

    Thank you for contacting Attorney General McCollum's Office. I hope this issue can be resolved to your satisfaction.

    Sincerely,
    Samantha Santana
    Office of Citizen Services


    I have also contacted the Attorney General in Arizonia, so I will do the same process for Fit Factory there.

    1 Votes
  • Gi
    Gina Oct 30, 2008

    OMG!! Another one bites the dust! I reviewed my checking account on-line this morning and there was a charge of $29.95 from the Fit Factory. I called my bank who gave me the telephone number for the Fit Factory (800-660-8489). I called the Fit Factory and they gave me this speach about how I had signed-up for their services, etc. NOT TRUE! Actually, I had signed up for a *FREE* sample of Acai Berry (which I have never received) and they charged my account $29.95. I told them they are ripping people off, are fradulant and I want my money refunded to my account. She did give me a confirmation number for my refund. We shall see... This company is a FRAUD!! BEWARE!!!

    0 Votes
  • Kr
    Kris Oct 30, 2008

    Everyone has been posting compaints here if you are interested. I have also posted resolutions.

    http://www.complaintsboard.com/complaints/fit-factory-c115963.html

    0 Votes
  • De
    debbie Oct 30, 2008

    Thank you Kris. I live in NY so will have to go thru NY's attorney General, but will do that for sure. Thank you so much for all the information you sent. I will check it all out. I am blown away by everyone's comments here. I thought this morning I was the only one. What a nightmare!!
    Thanks again!

    0 Votes
  • Tw
    Twyla Oct 30, 2008

    Yes, call 866-407-1022 to cancel and to retrieve your $29.95. Surprisingly, I got right through and I'm supposed to receive my refund within 3-10 business days. We shall see.

    0 Votes
  • To
    Toni Oct 30, 2008

    I too was charged $29.95. I called the number that Melissa said to call and got a girl who I'm guessing knew right off the bat was gonna get an earful of ### from me so she automatically put me on the phone with the supervisor, or so she said. They claimed to be returning me my money and gave a confirmation number. But we shall see if it really gets returned. I'm calling the bank again as soon as the money posts and they said they would return it. Also, the first time I called the bank I put a hold on my card and I will also be getting a new card. But the bank told me to call the phone number that they have for this company and when I did they claimed that it was a seperate entity from the acai berry company. Which I have found so far to be true. Fit Factory apparently is seperate from whatever company is trying to sell the acai berry. Anyway, I called the number Melissa said to call and they claimed to be fit factory, but then I called the number the bank gave me for acai berry because I got to thinking, and I want my $3.95 back for the product that I never got. Well according to the number I called from the bank, they aren't the company I ordered from and their shipping & handling rates range from $4.99 to $9.99 so I have the wrong number. They also informed me that there are hundreds of these companies "selling" this stuff online and a lot of their websites look very similar because they steel each others website formats and graphics. This is rediculous. Who knows if I will really get my money back. At lease the bank already said that they will return the money back to my account for me once it posts because they will dispute it. Right now it's still pending. I'm hoping it was a good thing that I caught it before it posted. Either way, we should all file complaints.

    0 Votes
  • Te
    Terry Morris Oct 30, 2008

    I have nevered ordered anything from this company and they charged my Debit card 29.95..
    My bank has filed a fraud complaint against them.

    0 Votes
  • Gr
    Gretchen Cooper Oct 30, 2008

    Same situation here. I even looked at reviews of different products from different third parties and this one seemed to be the best, so I chose it. I had the 29.95 refunded and will be filing a claim with my bank to remove the 3.95 S&P charge. I filed a complaint with the IC3 upon suggestions of others here. I also thought I'd share the contact information I had:

    The address listed on the Acai Berry product website is:
    Extreme Acaiberry
    4650 SW 51st Street
    Suite 711
    Davie, FL 33314

    Listed on my bank account is the following contact information:
    VIP FIT, 877-3508480, UT
    FIT FACTORY, 800-6608489, NV


    Be sure to keep all information you have!! I even have the names of the individuals I spoke with and have done a "PrtSc" of important windows and websites to document what I've seen.

    Any other ideas on what can be done?

    0 Votes
  • Gr
    Gretchen Cooper Oct 30, 2008

    Oh, and did anyone read their Privacy Policy before purchasing? Unfortunately, I didn't because if I had I would have realized something was up ... check it out (and you might want to call the number to prevent them from sharing your information):

    Extreme Acai Berry and all its related web sites (“Extreme Acai Berry”) Privacy Policy
    PLEASE NOTE: OUR PRIVACY POLICY CHANGES FROM TIME TO TIME AND CHANGES ARE EFFECTIVE UPON POSTING. PLEASE CHECK BACK FREQUENTLY FOR UPDATES AS IT IS YOUR SOLE RESPONSIBILITY TO BE AWARE OF CHANGES. Extreme Acai Berry DOES NOT PROVIDE NOTICES OF CHANGES IN ANY MANNER OTHER THAN BY POSTING THE CHANGES AT THIS WEB SITE.
    IF YOU DO NOT AGREE WITH THE TERMS OF THIS PRIVACY POLICY PLEASE DO NOT PROVIDE ANY INFORMATION TO Extreme Acai Berry OR USE ANY OF THE SERVICES OR PRODUCTS OFFERED OR PROVIDED ON ANY OF THE WEB SITES REFERRED TO IN THIS PRIVACY POLICY.
    The information collection, use, and dissemination practices of Extreme Acai Berry
    This policy applies to Extreme Acai Berry's collection, use, storage and disclosure of information by Extreme Acai Berry on its (a) websites, including all its divisions, subsidiaries and related companies (collectively, the "Websites"), (b) on various third party websites, and (c) to Extreme Acai Berry's other information collection, including the purchase of customer lists from third parties. Extreme Acai Berry is not responsible for the information collection or privacy practices of third web sites or applications.
    1. Collection of Information.
    1.1 Survey Information.
    Extreme Acai Berry collects information from individuals by various methods, including, but not limited to, when an individual voluntarily completes an Extreme Acai Berry survey, order form, or a registration page either online or offline, or by means of online or offline surveys, order forms, or registration pages operated by third parties (collectively, a "Survey"). (As used herein, "online" means using the Internet, including the Websites, and related technologies, and "offline" means by methods other than online, including in person, in the postal mail, using telephones and cell phones, and other similar means.) In the Surveys, Extreme Acai Berry or a third party (a "Third Party") may ask an individual to provide various information to Extreme Acai Berry, which may include his or her name, email address, street address, zip code, telephone numbers (including cell phone numbers and carriers), birth date, gender, salary range, education and marital status, occupation, social security number, employment information, personal and online interests, and such other information as may be requested from time to time (together, "Survey Information"). Extreme Acai Berry may also collect information concerning an individual from another source and uses that information in combination with information provided from this web site. Completing the Surveys is completely voluntary, and individuals are under no obligation to provide Survey Information to Extreme Acai Berry or Third Party, but an individual may receive incentives from Extreme Acai Berry or a Third Party in exchange for providing Survey Information to Extreme Acai Berry.
    1.2 Third Party List Information.
    Extreme Acai Berry collects information from individuals when an individual provides information to a third party and Extreme Acai Berry subsequently purchases, licenses, or otherwise acquires the information from the third party (the "Seller"). Such purchased information may include, but is not limited to, an individual's name, email address, street address, zip code, telephone numbers (including cell phone numbers and carriers), birth date, gender, salary range, credit card information, education and marital status, occupation, industry of employment, personal and online interests, and such other information as the individual may have provided to the Seller (together, "Third Party List Information"). When acquiring Third Party List Information, Extreme Acai Berry seeks assurances from the Seller that the Seller has a right to transfer the Third Party List Information to Extreme Acai Berry and that the Seller has a right to provide offers from advertisers to the individuals whose personal information is included on the Seller's list.
    1.3 Other Information.
    Other occasions when Extreme Acai Berry obtains information from individuals include (1) when an individual is making a claim for a prize or seeking to redeem an incentive offered by Extreme Acai Berry or by a third party, (2) when an individual requests assistance through Extreme Acai Berry's customer service department, and (3) when an individual voluntarily subscribes to a Extreme Acai Berry service or newsletter (together, "Other Information").
    1.4 Cookies, Web Beacons, and Other Info Collected Using Technology.
    Extreme Acai Berry currently uses cookie and web beacon technology to associate certain Internet-related information about an individual with information about the individual in our database. Additionally, Extreme Acai Berry may use other new and evolving sources of information in the future (together, "Technology Information").
    (a) Cookies.
    A cookie is a small amount of data stored on the hard drive of the individual's computer that allows Extreme Acai Berry to identify the individual with his or her corresponding data that resides in Extreme Acai Berry's database. You may read more about cookies at http://cookiecentral.com. Individuals who use the Websites need to accept cookies in order to use all of the features and functionality of the Websites.
    (b) Web Beacons.
    A web beacon is programming code that can be used to display an image on a web page (by using an <img src="x"> programming function -- see http://truste.org for more information), but can also be used to transfer an individual's unique user identification (often in the form of a cookie) to a database and associate the individual with previously acquired information about an individual in a database. This allows Extreme Acai Berry to track certain web sites an individual visits online. Web beacons are used to determine products or services an individual may be interested in, and to track online behavioral habits for marketing purposes. For example, Extreme Acai Berry might place, with the consent of a third party website, a web beacon on the third party's website where fishing products are sold. When Joe, an individual listed in Extreme Acai Berry 's database, visits the fishing website, Extreme Acai Berry receives notice by means of the web beacon that Joe visited the fishing site, and Extreme Acai Berry would then update Joe's profile with the information that Joe is interested in fishing. Extreme Acai Berry may thereafter present offers of fishing related products and services to Joe. In addition to using web beacons on web pages, Extreme Acai Berry also uses web beacons in email messages sent to individuals listed in Extreme Acai Berry's database.
    (c) New Technology.
    The use of technology on the Internet, including cookies and web beacons, is rapidly evolving, as is Extreme Acai Berry's use of new and evolving technology. As a result, Extreme Acai Berry strongly encourages individuals to revisit this policy for any updates regarding its use of technology.
    1.5 Outside Information.
    Extreme Acai Berry may receive information about individuals from third parties or from other sources of information outside of Extreme Acai Berry including information located in public databases ("Outside Information").
    1.6 Individual Information.
    As used herein, Individual Information means Survey Information, Third Party List Information, Other Information, Technology Information, and Outside Information, and any other information Extreme Acai Berry gathers or receives about individuals.
    1.7 No Information Collected from Children.
    Extreme Acai Berry will never knowingly collect any personal information about children under the age of 13. If Extreme Acai Berry obtains actual knowledge that it has collected personal information about a child under the age of 13, that information will be immediately deleted from our database. Because it does not collect such information, Extreme Acai Berry has no such information to use or to disclose to third parties. Extreme Acai Berry has designed this policy in order to comply with the Children's Online Privacy Protection Act ("COPPA").
    1.8 Credit Card Information.
    Extreme Acai Berry may in certain cases collect credit card numbers and related information, such as the expiration date of the card ("Credit Card Information") when an individual places an order from Extreme Acai Berry. When the Credit Card Information is submitted to Extreme Acai Berry, such information is encrypted and is protected with SSL encryption software. Extreme Acai Berry will use the Credit Card Information for purposes of processing and completing the purchase transaction, and the Credit Card Information will be disclosed to third parties only as necessary to complete the purchase transaction.
    2. Use of Individual Information.
    2.1 Discretion to Use Information.
    THE COMPANY MAY USE INDIVIDUAL INFORMATION FOR ANY LEGALLY PERMISSIBLE PURPOSE IN COMPANY'S SOLE DISCRETION.
    The following paragraphs in Section 2 describe how Extreme Acai Berry currently uses Individual Information, but Extreme Acai Berry may change or broaden its use at any time. As noted below, Extreme Acai Berry may update this policy from time to time. Extreme Acai Berry may use Individual Information to provide promotional offers to individuals by means of email advertising, telephone marketing, direct mail marketing, online banner advertising, and package stuffers, among other possible uses.
    If you do not wish us to use personal information about you to promote or sell our products and services or to sell, transer or otherwise provide personal information about you to third parties, please inform us by contacting customer service at 1-801-208-7485 and we will certainly honor your request.
    2.2 Email.
    Extreme Acai Berry uses Individual Information to provide promotional offers by email to individuals. Extreme Acai Berry may maintain separate email lists for different purposes. If email recipients wish to end their email subscription from a particular list, they need to follow the instructions at the end of each email message to unsubscribe from the particular list.
    2.2(a) Content of Email Messages.
    In certain commercial email messages sent by Extreme Acai Berry, an advertiser's name will appear in the "From:" line but hitting the "Reply" button will cause a reply email to be sent to Extreme Acai Berry. The "Subject:" line of Extreme Acai Berry email messages will usually contain a line provided from the advertiser to Extreme Acai Berry.
    2.2(b) Solicited Email.
    Extreme Acai Berry only sends email to individuals who have agreed on the Websites to receive email from Extreme Acai Berry or to individuals who have agreed on third party websites to receive email from third parties such as Extreme Acai Berry. Extreme Acai Berry does not send unsolicited email messages. As a result, statutes requiring certain formatting for unsolicited email are not applicable to Extreme Acai Berry's email messages.
    2.3 Targeted Advertising.
    Extreme Acai Berry uses Individual Information to target advertising to an individual. When an individual is using the Internet, Extreme Acai Berry uses Technology Information (see also Section 2.5 below) to associate an individual with that person's Individual Information, and Extreme Acai Berry attempts to show advertising for products and services in which the person has expressed an interest in the Surveys, indicated an interest by means of Technology Information, and otherwise. Extreme Acai Berry may, at its discretion, target advertising by using email, direct mail, telephones, cell phones, and other means of communication to provide promotional offers.
    2.4 Direct Mail and Telemarketing.
    Extreme Acai Berry uses Individual Information to advertise, directly or indirectly, to individuals using direct mail marketing or telemarketing using telephones and cell phones.
    2.5 Use of Technology Information.
    Extreme Acai Berry uses Technology Information (1) to match a person's Survey Information and Third Party List Information to other categories of Individual Information to make and improve profiles of individuals, (2) to track a person's online browsing habits on the Internet, (3) to determine which areas of Extreme Acai Berry's web sites are most frequently visited. This information helps Extreme Acai Berry to better understand the online habits of individuals so that Extreme Acai Berry can target advertising and promotions to them.
    2.6 Profiles of Individuals.
    Extreme Acai Berry uses Individual Information to make a profile of an individual. A profile can be created by combining Survey Information and Third Party List Information with other sources of Individual Information such as information obtained from public databases.
    2.7 Storage of Individual Information.
    Extreme Acai Berry stores the Individual Information in a database on Extreme Acai Berry computers. Our computers have security measures (such as a firewall) in place to protect against the loss, misuse, and alteration of the information under Extreme Acai Berry's control. Not withstanding such measures, Extreme Acai Berry cannot guarantee that its security measures will prevent Extreme Acai Berry computers from being illegally accessed, and the Individual Information on them stolen or altered.
    3. Dissemination of Individual Information.
    3.1 Sale or Transfer to Third Parties.
    Extreme Acai Berry MAY SELL OR TRANSFER INDIVIDUAL INFORMATION TO THIRD PARTIES FOR ANY PURPOSE IN Extreme Acai Berry'S SOLE DISCRETION.
    If you do not wish us to use personal information about you to promote or sell our products and services or to sell, transer or otherwise provide personal information about you to third parties, please inform us by contacting customer service at 1-801-208-7485 and we will certainly honor your request.
    3.2 Order Fulfillment.
    Extreme Acai Berry will transfer Individual Information to third parties when necessary to provide a product or service that a person orders from such third party while using Extreme Acai Berry web sites or when responding to offers provided by Extreme Acai Berry.
    3.3 Legal Process.
    Extreme Acai Berry may disclose Individual Information to respond to subpoenas, court orders, and other legal processes.
    3.4 Summary Data.
    Extreme Acai Berry may sell or transfer non-individualized information, such as summary or aggregated anonymous information about all persons or sub-groups of persons.
    3.5 Access.
    Individuals have access to their Individual Information collected to provide an opportunity for an individual to correct, amend, or delete such information. Access can be obtained by contacting customer service at the number on the order page. Extreme Acai Berry may also grant advertising clients and email services providers’ access to an individual's email address to verify the origin of the Individual Information collected.
    4. Privacy Practices of Third Parties.
    4.1 Advertiser cookies and web beacons.
    Advertising agencies, advertising networks, and other companies (together, "Advertisers") who place advertisements on the Websites and on the Internet generally may use their own cookies, web beacons, and other technology to collect information about individuals. Extreme Acai Berry does not control Advertisers' use of such technology and Extreme Acai Berry has no responsibility for the use of such technology to gather information about individuals.
    4.2 Links.
    The Websites and email messages sometimes contain hypertext links to the web sites of third parties. Extreme Acai Berry is not responsible for the privacy practices or the content of such other web sites. Linked web sites may contain links to web sites maintained by third parties. Such links are provided for your convenience and reference only. Extreme Acai Berry does not operate or control in any respect any information, software, products or services available on such third party web sites. The inclusion of a link to a web site does not imply any endorsement of the services or the site, its contents, or its sponsoring organization.
    4.3 Affiliated Companies.
    Extreme Acai Berry may disclose, transfer, and sell Individual Information to entities affiliated with Extreme Acai Berry in Extreme Acai Berry's discretion.
    5. Unsubscribe Procedures.
    If you wish to discontinue receiving email messages from Extreme Acai Berry please visit https://www.secureeasypay.com/unsubscribe/ or write to:
    Extreme Acai Berry
    4650 SW 51st Street
    Suite 711
    Davie, FL 33314
    We reserve the right to add Individual Information to multiple lists maintained by Extreme Acai Berry.
    For more information about protecting your privacy, you may wish to visit: www.ftc.gov
    If you have questions about this policy, please feel free to contact us at the number on the order page.

    0 Votes
  • Tr
    Tricia Oct 30, 2008

    I was charged today the same amount from the same company, who the heck are these people?

    0 Votes
  • Ja
    Janine Oct 30, 2008

    I was sitting at my desk and had no idea I was getting charged 29.95, While my card was sitting in my purse. It is just amazing to me because I went to check my balance today and that is how I found out that there was an unauthorized charge on my card. WOW!

    0 Votes
  • Ma
    Maralee Oct 30, 2008

    I didn't get anything from them either and I just got the same charge. I'm pretty pissed because they almost overdrew my account!!!

    0 Votes
  • Ma
    Maralee Oct 30, 2008

    I called the number listed. They said that it isn't them that we need to talk to, it's another company called Fit Factory 1-866-407-1022

    0 Votes
  • Je
    Jessie Oct 30, 2008

    OMG!!!...I to am a victim of this scam... I was charged $29.95 that I didn't authorize...I called fit factory and was able to get a full refund...but then 2 days later I was being charge $89.31 for something I did authorize...I never did receive the product...and was charge $3.95...for shipping...I was able to call the DIET OFFER STORE 877-859-0952...and was able to get a full refund...but in 3 to 5 business days...hope I get my refund...

    0 Votes
  • Ch
    christine Oct 30, 2008

    I also had the 29.95 charged to my account. I called the 800 # and they would not agree to refund the charges until I told them i would dispute the charges and my bank would not pay.
    They then agreed to refund the charges...DO NOT TAKE NO FOR AN ANSWER!!! Be persistent and they will give you a refund.

    0 Votes
  • Bk
    BK Oct 30, 2008

    My card just got charged also. I have no idea who they are! The phone number given to me by my credit card company is 'no longer in service'.

    0 Votes
  • De
    Debbie Morris Oct 30, 2008

    I too checked my bank balance and was charged $29.95 by the fit company. I never heard of this company and I will be calling my bank in the morning.

    0 Votes
  • Ra
    RAQUEL LLAMAS Oct 30, 2008

    **THIS IS ALL A SCAM!!! **I GOT A CHARGE OF 39.95 ON MY ACCOUNT FROM FIT FACTORY. I CALLED THE "CUSTOMER SERVICE" #1-866-407-1022, THAT THE LADIES SHARED, FROM THE PREVIOUS COMPLAINTS. SOME ### ANSWERED AND SAID IT WAS A PACKAGE DEAL FOR A RECENT ORDER..I ORDERED A $1 HOODIA PILLS FOR 20DAY TRIAL PERIOD..NOT ANYTHING ELSE..AND I AM HAVING A PROBLEM WITH THEM, AS WELL!! I RETURNED THE -UNOPENED- PRODUCT, THEY STILL CHARGED MY ACCT..SO NOW I HAVE 2 CHARGES FOR PRODUCTS &/OR SERVICES THAT I DON'T HAVE!! WTF? PEOPLE ARE JUST DISHONEST. WHAT'S GOING ON WITH OUR COUNTRY. AM GOING TO MY BANK AFTER WORK. YEAH, AND OPRAH CAN ENDORSE IT..SHE DOESN'T CARE..SHE'S WORTH BILLIONS!! I BARELY FEED MY CHILD EACH WEEK. SOOOO MAD!!

    0 Votes
  • Jm
    JMRP Oct 30, 2008

    I too checked my bank balance and was charged $29.95 by the fit company. I never heard of this company and I will be calling my bank in the tonight!

    0 Votes
  • De
    debbie Oct 30, 2008

    My heart goes out to each and everyone of you who have commented here. I commented earlier that I not only got hit by Acaiberry Extreme and Fit Factory but with Total Cleanse as well. They, too, are not answering phone calls to cancel. I can't find which credit card I used for them. The acaiberry i found the $1.00 shipping charge for a product never received and no way to reach them by the number they give out. I have contacted my credit card company and was advised to block and cancel my card. I am just so afraid it will take more than that. And again still having to worry about what Total Cleanse will do to me. I've taken Kris' advise and contacted the Florida Attorney General's office and will be reporting them to www.IC3.gov (internet crime center) as well. We need to all do what we can to stop this from happening to others and somehow get the help we need. This message board has been a God send to me today. I really felt like many of you, that i was loosing my mind. Thank you for shareing your experiences. Please keep writeing and shareing what help we get in our individual situations or where we can go to get help.
    Debbie

    0 Votes
  • Ki
    Kim Oct 31, 2008

    I just found this charge on my bank account as well. I never heard of them either. Has anyone filed a lawsuit on these losers?

    0 Votes
  • Ly
    Lynn Oct 31, 2008

    I too was charged the same amount from the same company, I called the number on my statement...1-800-660-8489 and spoke with someone and they said that I signed up for this program which I didn't. I had ordered a free trial suppley of the Acai Berry pills, and apparantly when it automatically enrolls you in this program. Anyways He said they would reimburse my card and gave me a confirmation number...We will see if they do. The number above did work at the time I called. If you call and get an answer make sure you ask what company this is...they are connected with google.

    0 Votes
  • Ma
    Marina Oct 31, 2008

    Telephone number for ACAI berry:
    1-801-528-1391 --- location - Florida

    Telephone number for Fit Factory:
    1-800-660-8489 ---location - Nevada

    I was able to talk to sales reps on both numbers. I asked them to stopped any future charges, got confirmation CANCELLATION numbers from both companies.

    Waiting for my $29.99 to be charged back to credit card.

    0 Votes
  • Cs
    cstmichell Oct 31, 2008

    I also have found a fraudulent charge from "Fit Factory" on my account. Have any of you ordered anything online around the similar time that you noticed these charges? I order the Acai Berry supplements. It was supposed to be a free trial and you only pay $1 for shipping. I'm wondering if this has anything to do with it? I have in no way ordered anything from "Fit Factory" and have never even heard of them before.

    0 Votes
  • Ju
    Julie Moore Oct 31, 2008

    I just found out that I got charged the same amount by this company, only they OVERDREW my account!!! I had to pay a fee for something I DIDNT even do-- I hardly ever use my card I only use cash, apparently, with jerks like this, it doesnt even matter!!! What are we supposed to do about this??

    0 Votes
  • Cs
    cstmichell Oct 31, 2008

    Julie,

    Contact your bank (which I've done this morning) and file a complaint form with them. They told me that they would have my money refunded within 3 days of receiving the forms. They are also blocking my card and sending me a new one. Hope this helps.

    Cindy

    0 Votes
  • Je
    Jen Oct 31, 2008

    I thought I was getting Acai Berry 500 for $3.95 shipping only! All of the sudden I was charged $29.95 Who are these people? I have also filed a fraud complaint with my bank. This is crazy! Someone needs to arrest these people!

    0 Votes
  • Cs
    cstmichell Oct 31, 2008

    Also, I have found out that if you don't CANCEL with the Acai Berry company they will keep sending you the product and charging your account for it. Where was all of this written? I didn't see it AT ALL.

    0 Votes
  • De
    debbie Oct 31, 2008

    We've all done the calling (took me 3 days with both companies to get them to answer their phones) and gotten confirmation numbers but we trusted these companies to send what we paid for, and to answer their phones to cancel and they have done neither. Can we trust these confirmation numbers, refunds, and cancellations? We have to sit back and worry and wait. I have one more company Total Cleanse who still isn't answering and my 15 day trial (which again i did not receive) is up in 2 days. This is an unbelievable nightmare!

    0 Votes
  • Cs
    cstmichell Oct 31, 2008

    Here is the very small print at the bottom of the page...Go to the website again and you can see it there. These people are TOTAL SCAMMERS!


    I understand that by ordering Acai Berry Power 500, I am agreeing to receive Acai Berry Power 500 for a free 14-day trial period (days of availability for actual usage could be less depending on shipping time) beginning on date of order. $1.00 (non-refundable) for S&P. I understand that unless I cancel by calling 801-528-1391 within this 14-day period, beginning on the 15th day my credit card will automatically be charged $89.31 (Free Shipping) for a 31 day supply of Acai Berry Power 500 to be shipped at that time to my door. Thereafter, until and unless I cancel, my credit card will automatically be charged an additional $89.31 every 31 days for a new supply of Acai Berry Power 500. Unless I uncheck the box above(if available), I would also like to take advantage of the the 21 day bonus trial to PriceLimbo for eight dollars & fifty one cents a month thereafter, should I choose not to call and cancel Price Limbo. I agree to the (7) day bonus trial to Fit Factory for ($29.95) each month thereafter, should I choose not to cancel. For questions or to cancel, please call our Customer Support team at 1-866-407-1022 M-F, 9am-9pm, EST. Our hours of operation are from 8am to 5pm MST. I understand that this consumer transaction involves a negative option and that I may be liable for payment of future goods and services, under the terms of this agreement, if I fail to notify the supplier not to supply the goods or services described.


    We do not accept returns on any products that have been shipped.

    0 Votes
  • Cs
    cstmichell Oct 31, 2008

    Okay...I called 1-866-407-1022 and was able to cancel the Fit Factory. I asked for a refund on my CC and she said normally they don't but she did do a courtesy refund. She also gave me a # for the Acai Berry scammers which was just busy. I called another # that showed up on my CC bill. 1-877-589-1109 and taked with someone asking them to cancel the Free Trial and cancel any further shipments. She said okay it's been done. I then had to ask her to give me conf# of the cancellation which she did give me a number. Who knows it this will work or not. I have seen many people online that have cancelled many times with the product still being shipped. We'll see.

    0 Votes
  • Gw
    Gwen Oct 31, 2008

    I too was taken in by the $1.00 shipping offer for Acai Berry add.

    I just called the 1-866-407-1022 number listed above and they told me my credit card will be credited for the $29.95 charge from the Fit Factory. Now I will wait to see if that actually appears on my statement.

    I have not reached Acai Berry at the telephone number that Fit Factory's customer service gave me for the $1.00 charge. I have never received that free trial offer. The numbers that were given me for that are: Toll free- 877-350-8480 0r not toll free 801-522-1391.

    Best wishes to all others that were scammed by this offer.

    0 Votes
  • Cs
    cstmichell Oct 31, 2008

    I too was taken by this. I went back to look at the website.

    Here is the very small print at the bottom of the page...Go to the website again and you can see it there. These people are TOTAL SCAMMERS!


    I understand that by ordering Acai Berry Power 500, I am agreeing to receive Acai Berry Power 500 for a free 14-day trial period (days of availability for actual usage could be less depending on shipping time) beginning on date of order. $1.00 (non-refundable) for S&P. I understand that unless I cancel by calling 801-528-1391 within this 14-day period, beginning on the 15th day my credit card will automatically be charged $89.31 (Free Shipping) for a 31 day supply of Acai Berry Power 500 to be shipped at that time to my door. Thereafter, until and unless I cancel, my credit card will automatically be charged an additional $89.31 every 31 days for a new supply of Acai Berry Power 500. Unless I uncheck the box above(if available), I would also like to take advantage of the the 21 day bonus trial to PriceLimbo for eight dollars & fifty one cents a month thereafter, should I choose not to call and cancel Price Limbo. I agree to the (7) day bonus trial to Fit Factory for ($29.95) each month thereafter, should I choose not to cancel. For questions or to cancel, please call our Customer Support team at 1-866-407-1022 M-F, 9am-9pm, EST. Our hours of operation are from 8am to 5pm MST. I understand that this consumer transaction involves a negative option and that I may be liable for payment of future goods and services, under the terms of this agreement, if I fail to notify the supplier not to supply the goods or services described.

    0 Votes
  • Do
    donna Oct 31, 2008

    Same charge was on my statement. I called the bank, got the phone # for Fit Factory--800-660-8489. I called and was told the charge would be refunded and the order (or, I suspect, subscription) was cancelled. I had to insist on a refund. The dispute resolution person at the bank said it was important to get a refund number and a cancellation #, which I did. Hope that takes care of this ripoff.

    0 Votes
  • Yv
    yvonne Nov 01, 2008

    I also did not recieve my trial of Acai Berry, and also got the 29.95 charge to my account. I called the 1-800-660-8486 number and got right thru. The customer service lady cancelled my "order" on fit factory and said that the reversal of the charge would be seen on my next statement...It is terrible of these people to do this.

    0 Votes
  • Lo
    LOUISE Nov 01, 2008

    I TO WAS SCAMMED.WAS CHARGED THE 29.95.I GOT IN TOUCH WITH THE PEOPLE.WAS TOLD I WOULD BE REFUNDED THE MONEY.I ALSO GOT MY TRIAL ACAI BERRY.DON'T KNOW WHAT"S NEXT.

    0 Votes
  • Ke
    Kevin Nov 01, 2008

    I cancelled my card with the bank 2 days ago when I got this charge, called the FIT FACTORY "telephone" reps. and now the credit has appeared on my bank statement. soooo.. so far, so good, NOW I'm going after my $3.95 charge the product I never received!

    0 Votes
  • Je
    Jessica Nov 02, 2008

    i just got the charge this morning, i called to number but it is closed until tomorrow, so i will call tomorrow and then go into my bank and file a fraud charge. im very angry about this myself bc it made my credit card go over the limit. has anyone recicived the acai berry at all? oh and did anyone sigh up for the colon cleanser as well? If so did you have any problems with that product? any fraudulent charges, never received the product? please email me!

    0 Votes
  • Dm
    D. Miranda Nov 02, 2008

    I found 29.00 + was taken out of my account for fit factory. the number to call is 1.801.528.1391. They will argue with you but if you presist they will give you a reference #, they say your money will be put back into your account in 5-7 business days...We will see.

    If you look at the very bottom of the "free" trail you will see in fine print where you are agreeing to a fit factory memebership for 19.99 a month which still doesnt add up to 30.00, but it is there nontheless. What a scam.

    0 Votes
  • Ir
    Irene Nov 02, 2008

    try 800-660-8489

    0 Votes
  • Ir
    Irene Nov 02, 2008

    I cannot believe these people. I just had the same thing happen to me and just hung up the phone with them and my bank (3-way call). I spoke to the manager "Jenny Miller" who assures that my refund will process. My bank and I are following this very closely and I will be calling a lawyer tomorrow. For those of you who can't reach anyone the number I called was 800-660-8489, their address is 2620 South Maryland Parkway #969, Las Vegas, NV 89109. Protect yourselves and get your bank on the line with them.

    0 Votes
  • Cs
    cstmichell Nov 02, 2008

    When I called both numbers; the one for Fit Factory and for the Acai Berry, it sounded to me like they were on a cell phone that kept cutting out. Especially when they were giving me important info like the confirmation numbers. Did anyone else experience this?

    0 Votes
  • Cs
    cstmichell Nov 02, 2008

    And...has anyone actually received the "refund" on your cards yet?

    0 Votes
  • Ka
    katie Nov 03, 2008

    Bought $5 trial size of acai berry. Never came but took $29.95 out of my account. I called an immediately told them to take it off. I was very firm. They said they took off the charge and gave me a confirmation number. Check your statements!!!

    0 Votes
  • Ro
    Rocco's mom Nov 03, 2008

    I too, was suckered into this! I demanded a refund and received it ... I will check my bank tomorrow to confirm. What a scam!!

    0 Votes
  • Va
    Valerie Forde Nov 03, 2008

    Also received charge for $29.95 on free trial and know that I did not sign up for anything further. The 800 number listed with the charge is not in service. Nice.

    0 Votes
  • As
    Ashley Nov 03, 2008

    Never received anything from these people but my credit card is charged $29.95 by the fit company after ordering Acai berry. was also charged $89.31 for a 31 day supply of Acai Berry Power 500. what should i do???

    0 Votes
  • Ch
    Chelsea Nov 04, 2008

    Hey Guys! I too got the same charge and called the number that someone else gave, and it is in TINY print at the bottom when you order the Acaid berry. Apparently if you don't call with in seven days of ordering this product or noticing the charge they won't refund it. So I got stuck with the charge and some service I didn't even know about!!! It sucks but there isn't anything you can do about it. They canceled the service but I still lost out on 29.95. Sorry guys!

    0 Votes
  • La
    Laurie Nov 04, 2008

    I noticed a charge on m bank statement that i did not authorize. $29.95 charge was from Fit Factory, because I had ordered a trial sample of acai berry. The charge was suppose to be for tec support. (give me a break) They charged my bank card after only 7 days. It has now been 14 days and I have yet to receive my free trial of acai berry. I called the (1-800#) had had the charge removed.

    0 Votes
  • Pa
    Pam Nov 04, 2008

    Get this, I spoke to someone there this morning. They claimed that what we were getting a trial on was webservices and not an actual products. What a scam. I told them I wanted my money back in my account tonite and they said they had no control over the bank. I told her that she sure had plenty of control when they took it from my account so that I'd better see it tonite or i would keep trying them.

    0 Votes
  • Ka
    Kat Nov 04, 2008

    Ok guys, I had the same thing happen to me. Some random charges for $29.95 and $89.31 from Fit Factory and MyVIP Fit...never heard of them so I called to see about a refund...I called 877-350-8489 for my $89.31 from MyVIP Fit waited on hold for about 5 minutes, but when they did finally pick up, I was able to cancel and get a refund...well a refund confirmation #, so we'll see if that goes through. Then I called for the $29.95 from Fit Factory the phone number on my statement this 800-660-8489 number that people are talking about...is was disconnected...imagine that! So I searched around for a number finally found one 1-866-407-1022 didn't wait on hold that long and I asked about an unauthorized purchase, she transferred my to a customer rep supervisor who was suprisingly curteous and refunded me the $29.95...well that is also just a confirmation number for now. But both the companies said it would take about 14 business days to see the refund on my bank statement. I can't believe this scam...well I can but I can't believe they still have advertisements up for it! Hopefully these numbers help you to get a refund for these rediculous charges too!

    0 Votes
  • Di
    Dimitris Nov 04, 2008

    I am so happy I found thins board.
    Same happened to me. I just called the 866 407-1022 number.
    A guy answered and seemed to know exactly what I was talking abt.
    He walked me through their web side, where on the page where you enter your CC info, in very very find print it mentions that $29.95 will be charged unless you cancel within 7 days.
    He was willing to cancel my membership but not refund the charge. Once I asked for a supervisor he refunded the charge as well (or so he said)... Lets see, good luck all.

    0 Votes
  • Am
    amanda Nov 04, 2008

    They did the same thing to me!! I made sure I unchecked the box for this FIT FACTORY and it still happened. Also never receieved my free sample, but was charged shipping and handling which still after 12 days as not been shipped out.

    0 Votes
  • Am
    amanda Nov 04, 2008

    Oh Sorry I have the customer service number 1-866-407-1022

    0 Votes
  • De
    debbie Nov 04, 2008

    Hello again. I have updates. First off, yes Jessica, I, too, ordered acai berry and the colon cleanse, like you. And was hit with the $29.95 Fit Factory charge. It took me over 5 days to reach them on the phone. Calling numerous times a day and every day. I finally spoke to someone from each company, and was furious with them all. It took some arguing but they all agreed to stop the "auto shippments" How can they auto ship something when they don't send the trial shippment. The fit factory charge was immediatly removed from my charge account .
    On the 13th day (one day before my trial was to run out and a charge of $89. would be charged to my account) i was shocked to receive the colon cleanse. I called them and was put on hold for 20 minutes ( i would have stayed on the line all night if i had to be) finally someone answered. He said that the trial began at the time of shippment and that had been only a couple days before. The website said from time of order. He told me I could still go with the trial seeing i had almost a week left on what he said was the new trial date. I told him, I would have liked that, but after trying 5 days to reach them, and their not answering or putting us on hold, I could not trust that I would EVER get them again and could not chance it. He tol me he'd be cancelling the auto shipments and payments. And that all i would be charged for was the trial bottle. Which is fine with me seeing I FINALLY received the bottle.
    THEN, just a couple days ago, i received the Total Cleanse 16 days since i placed the order. I had already cancelled with them.
    To answer your question, CSTMICHELL, To this date, I've been promised to have all auto shipments stopped along with the new charges. I have cancelled my charge account when this all hit the fan just in case. And like i said the fit factory immediatly credited my account. I do appreciate that. I hope we all come out of this unhurt and a bit more aware of what these online companies are capable of. I for one won't try this again.
    debbie

    0 Votes
  • Ma
    mary Nov 04, 2008

    I also received the $29.95 charge on the free trial and did not receive the product. I called the customer service number and did get it comped off and did receive a confirmation number.

    0 Votes
  • Cl
    Clare Nov 04, 2008

    I am so glad I found you guys! Yes! This happened to me too. I called and the guy cancelled my membership, but would not refund my charge from Fit Factory of $29.95. I asked to talk to a supervisor and she did agree to refund my money. whew!!

    0 Votes
  • Je
    Jean Nov 04, 2008

    I also ordered the "free" trial of acai berry and had the same experience. The fraud department of my credit card company called me today and alerted me to the $29, 95 charge. I ordered the acai berry over 2 weeks ago and haven't yet received it.
    I also ordered the companion colon leaf capsules and was charged $5.95 shipping. I did receive this but also got another fraudulent charge for $89.95 from some online diet store. Be sure to check your statements for this one also.

    0 Votes
  • Ni
    Nitehawke Nov 04, 2008

    These companies are either selling or sharing customer credit card info. They claim there are boxes you have to "uncheck" in order to NOT be enrolled in these "programs". Many people - including myself - never saw any such boxes and believe me, I read every bit of fine print!
    Your cards have been compromised! Dispute the charges with your bank or credit card company immediately and, just a suggestion, cancel your current card and get a new one. Don't waste your time trying to cancel thru the company. Just tell the bank/credit company you waited on hold for an hour and finally gave up because that's exactly what will happen on the off chance that you actually get thru.

    It wasn't Fit Factory that hit me, it was Pricelimbo.com. They attempted to get $8.53 from my card. Too damn bad for them I only use a prepaid Visa when shopping online and I only put money on it minutes before I spend it. No overdraft fee and the charge was declined due to insufficient funds (my balance is currently under $3). I highly recommend only using prepaid cards when shopping online and carrying only a very small balance unless you plan to spend a larger amount.

    Good luck getting these charges taken care of, people.

    0 Votes
  • Tr
    TrishB Nov 05, 2008

    I THINK i totally agree about the $29.95 charge...I ordered the Acai berry on 10/27/08 with a $1.00 shipping fee...I have yet to recieve this product...and have a chage today 11/5/08 for 29.95 on my bank acct. I have already called my bank, and am disputing the charge...I am now going to try to call the cutomer service department here, and see what happens...

    0 Votes
  • Tr
    TrishB Nov 05, 2008

    Ii totally agree about the $29.95 charge...I ordered the Acai berry on 10/27/08 with a $1.00 shipping fee...I have yet to recieve this product...and have a chage today 11/5/08 for 29.95 on my bank acct. I have already called my bank, and am disputing the charge...I am now going to try to call the FIT FACTORY cutomer service department here, i have gotten a few phone numbers readidng all the posts..and see what happens...

    0 Votes
  • Tr
    TrishB Nov 05, 2008

    I totally agree about the $29.95 charge...I ordered the Acai berry on 10/27/08 with a $1.00 shipping fee...I have yet to recieve this product...and have a charge today 11/5/08 for 29.95 on my bank acct. I have already called my bank, and am disputing the charge...I am now going to try to call the FIT FACTORY cutomer service department here, i have gotten a few phone numbers readidng all the posts..and see what happens...

    0 Votes
  • Tr
    TrishB Nov 05, 2008

    I totally agree about the $29.95 charge...I ordered the Acai berry on 10/27/08 with a $1.00 shipping fee...I have yet to recieve this product...and have a charge today 11/5/08 for 29.95 on my bank acct. I have already called my bank, and am disputing the charge...I am now going to try to call the FIT FACTORY cutomer service department here, i have gotten a few phone numbers readidng all the posts..and see what happens...

    0 Votes
  • Tr
    TrishB Nov 05, 2008

    I totally agree about the $29.95 charge...I ordered the Acai berry on 10/27/08 with a $1.00 shipping fee...I have yet to recieve this product...and have a charge today 11/5/08 for 29.95 on my bank acct. I have already called my bank, and am disputing the charge...I am now going to try to call the FIT FACTORY cutomer service department here, i have gotten a few phone numbers readidng all the posts..and see what happens...

    0 Votes
  • Sd
    sd Nov 05, 2008

    The same thing happened to me, I wanted to buy the Acai Berry for shipping only and was also charged $29.95 from Fit Factory. I called the number and they told me that in the "fine print" that it is a 7 day trial. The guy on the phone said he would refund my money and like others mentioned, he sounded like he was at home talking on the phone. I'm going to cancel my bank account and open a new one. I'm curious, since I did this, I just received a check in the mail for $4, 875.00 from a company called Zenith Financial and Trust. Come to find out this is a scam as well. I'm wondering if anyone else received a check from Zenith as well. Wondering if the 2 are connected. This is just so aggrivating and unbelievable. I know now that I will never pay any bills on line with anyone nor place any more orders on line because you just never know who can be trusted!!!. GGgrrrrrrr

    0 Votes
  • Me
    Melisa Nov 05, 2008

    I received ANOTHER phone call last night from ANOTHER company whom got my information from the Acai Berry Company!

    They Had My CC# And were ready to charge me for a membership with THEIR company!

    Acai Berry Flush Handed our Credit Card Numbers To Several Different Companies!

    I have Contacted the IC3 and the BBB I suggest everyone do the same!

    0 Votes
  • Co
    Colette Nov 05, 2008

    I had the same thing happen to me when I ordered a "free" trial of Acai Berry. Apprently written somewhere in the terms of agreement is a statement about this website and you have 7 days to cancel it before your credit card is charged. However, they did agree to refund the charge once I called them, but we'll see. I told her I'd be filing a complaint. I can't believe that they can bury something like that in the terms of agreement for purchasing an unrelated product and that it's supposedly legal!!

    Frustrating!!!

    0 Votes
  • Mo
    mona baldwin Nov 05, 2008

    I also have been charged 29.95 for something I did not agree upon. I also have not received my trial sample of acai berry which i paid 3.95 for shipping and handling . You are all right this is a scam . Just imagine how much money these people have made off of us. Some thing needs to be done immediately. I will contact the Better Business Bureau in my city. I have talked to several reps from Fit Factory and they will not agree to give me my 29.95 back. Let me Know if we will have a class action suit going for the rip off.

    0 Votes
  • He
    heather Nov 05, 2008

    I was charged with the same 29.95 and had no idea who this fit factory was. So i called my bank. luckily i caught it before it was processed and was still pending. My bank said they cant do anything till it posts to my account, so i called fit factory at 1-866-407-1022. i got ahold of someone and they refunded my money. They said it was a link thats accepted by you when you order the acai berry weight loss stuff and comes with the free 7 day trial. the lady i spoke with first didnt want to do anything, but when i told her i filed a check card fraud case she got a supervisor and the supervisor was very nice and very willing to make things right. So call the 866 number i called and it will get straightened out.

    0 Votes
  • Br
    Brittany Nov 05, 2008

    What is the phone number? I was charged the exact same and called to cancel since I never received the trial, and the number to cancel does not connect. Figures... I tried to call to get my money back and they gave me the Fit Factorys number of 1-800-660-8489. This number does not work. Were you able to get the money back from the company or get through with a different number? I ordered it on 10/10/08 and still have not received it either...what a scam! Please update me with your status on this issue...thinking it was a great deal I ordered four different ones and am now screwed. Thank you

    0 Votes
  • Ju
    Julie Nov 05, 2008

    I too ordered a "free" supply of acai berry and was charged $29.95 from Fit Factory. I called and they gave me a credit confirmation number. They said that when I ordered the berry, under the terms and conditions I would receive a free 7 day trial membership at Fit Factory and had to call to cancel or my credit card would be charged. I never saw these terms and conditions, nor did I get the confirmation email regarding this.

    0 Votes
  • Ja
    Janelle Nov 06, 2008

    On the same dates as Trishb, placed and order, got charged the 1.00 S&H and today 11/5, I get a charge for the 29.95 from Fit Factory. I tried calling the number on my deduction and it says no longer in service. Im sure hoping its just cause its the night time that I tried calling and im in PST not EST. I will try the numbers you all have gave out and see if they work better. And now I know what to say to them to get my money back. Nice to know that there is a silver lining ...considering what happened.
    Thanks Everyone!

    0 Votes
  • Ca
    Cat Sonnier Nov 06, 2008

    Well - my account has been charged also - I will dispute this charge if it does actually post to my acocunt. Right now it just "hanging" out there. According to my bank I can dispute only if the charge actually posts. I have 72 hours to wait to see if this will happen. This makes me so mad - I wish I had known about this scam before I ordered! My husband found this web-site - I am glad he did - now I know the truth!

    0 Votes
  • Ma
    Mary Nov 06, 2008

    I ordered a trial sample supposed to be free with shipping and handling charge, but noticed a charge on my bank account that I didn't recognize or authorize. I have not recieved any free trial sample in the mail yet and it's been over 2 weeks.

    0 Votes
  • Do
    Donna Nov 06, 2008

    ****Alert****
    To cancel the acia berry before they charge your account $90 call 1-877-350-8480 - HIGH CALL VOLUME - WAIT

    To cancel the Fit Factory $29.95 charge call 1-866-407-1022
    HIGH CALL VOLUME - WAIT

    Good Luck,
    I didn't get my Acia Berry either...but over $30 in charges.

    0 Votes
  • Pr
    Princess78114 Nov 06, 2008

    I was charged $3.95 for my free trial of ACAIberry on 10-29 and today...only 8 days later I was charged $29.95...I didn't the "14 day free tria"!!! I have several phone numbers to try...I will be working on that later today...

    0 Votes
  • Pr
    Princess78114 Nov 06, 2008

    I was charged $3.95 for my free trial of ACAIberry on 10-29 and today...only 8 days later I was charged $29.95...I didn't even get the "14 day free trial"!!! I have several phone numbers to try...I will be working on that later today...

    0 Votes
  • Di
    dianne Nov 06, 2008

    you are all right i did cancel the berry but i had another charge now for 19.99 from a fit factory saying they accompany the berry and it is in fine print when you order. the number they put on visa is wrong so i looked them up on the internet and cancelled by that number. To cancel the berry i stayed on hold for half an hour. What other charges are we going to get.

    0 Votes
  • An
    Anne Nov 06, 2008

    I ordered the "free trial" of Acai Berry as well and got charged $3.95 shipping as agreed but still haven't received anything. Then today I got an unauthorized charge from fit factory ?!? for $29.95. I was so pissed, I called and they said it's a membership fee that I agree to when I purchased the product. I was very stubborn and just kept telling them over and over that it's a total scam and I want my $$ back and they are reversing the fee. They said it would take 7 days so we'll see if they actually do it. Just stick to your guns when you call and they will have to give you a refund. Guess I learned my lesson on ordering "free trials" of the internet!! :(

    0 Votes
  • Ra
    Raelee Nov 06, 2008

    My story is the same but I called and asked for a refund of the money and they did. I got a confirmation number of the refund. We will see if the money is returned. BEWARE!!!

    0 Votes
  • Ly
    Lynn Nov 06, 2008

    Same here...I have never received the free Acai berry which i paid shipping and handling charges for. I did however receive my refund for the $29.95 fit factory thing. So I guess I'm out the shipping and handling charges since I'll probably never recieve the free Acai berry pills nor can I find a number to contact anybody about them. WHAT A SCAM! And they advertise that everywhere, Oprah even promotes them...she should be ashamed, lol. Mark it up as a learning experience huh?

    0 Votes
  • Pa
    Patty Fravell Nov 06, 2008

    Thank you Melissa Matheny. I tried chatting with this "live person" and as soon as I asked to unsubscribe they became rude and told me to call some 800 number, which didn't work. I then got online and came across this website and got the number from Melissa Matheny and called it, as soon as I said that I was going to dispute they charge she said that she would issue a refund - we'll see.

    0 Votes
  • Ba
    Barb Eck Nov 06, 2008

    Better call and demand your money back. Don't take no for an answer. It is all a scam. So many people, including myself, have been scammed.

    0 Votes
  • Pa
    Paula Nov 06, 2008

    The exact thing happened to me today. I was very firm on the phone and told them they need to reconsider the way they do business. I threatened to report them to the BBB. They will resist at first, but, as others have said, BE FIRM and insist they remove the charge.

    0 Votes
  • Je
    Jean Nov 06, 2008

    I have some more bad news for all of you. I ordered the Extreme Acai Berry almost 3 weeks ago and I actually got it today. But there was a note with it that said if you hadn't called them within 14 days of your order to cancel, they will charge you $89.31 every month for a 31-day supply! I called their customer service number, 877-350-8460, and I told them I could hardly cancel within 14 days since I didn't get the product until 19 days after I ordered it. They agreed to cancel and refund the $89.31 which they had already charged me after I told them the fraud department at my credit card company was investigating the charge and I had already cancelled the credit card I had used.

    My advice is, if you ordered Extreme Acai Berry less than 14 days ago, call the customer service number IMMEDIATELY and cancel your order. If it's been more than 2 weeks, check your credit card; they've probably already charged you.

    I also called Fit Factory at 866-407-1022 and at first got the same runaround as many of you have reported. However, I persisted, and the man I talked to (who was actually pretty nice) said the $29, 95 charge would be refunded within 14 days and he gave me a confirmation number. We'll see... He also explained that supposedly I signed up for a 7-day free trial of a Fit Factory website and that a phone number had been provided to call if I wanted to cancel. The $29.95 is a monthly charge to use that website. I did not see any of that on the site when I originally placed my order.

    While I'm waiting to see if I actually get the credit for the unauthorized charges, I will report all of this to my credit card company so they can follow up if necessary.

    0 Votes
  • Ta
    Tara Nov 06, 2008

    I was ripped off too!
    When I saw, Fit factory on my bank statemen tI had no idea what it was. When I called to tell them I was reporting them, they told me I aggreed to being charged! I told them I did no such thing, and they gladly refunded my money when I told them that I was going to report them to a fraud department at my bank!!!

    I realized that when I ordered a free trial of acai berry, which I never received, that they charged me at that time for some diet program called Fit Factory...Call 1-866-407-1022 and get your money back! Threaten to report them it works!

    0 Votes
  • Ci
    Cindy Nov 06, 2008

    I have yet to recieve mine either! I paid the $3.95. It has been over a week! I am pissed. This is total BS!!!

    0 Votes
  • Cs
    cstmichell Nov 06, 2008

    Okay...since I last posted I have FINALLY received my free trial of the Acai Berry (after I had already called to cancel the shipment). Then just a day or two ago I checked on my account and the Fit Factory did refund the $29.95. So, now the only thing that I am out is the $1.00 shipping fee. I have gotten my new Debit card in the mail after cancelling the other just in case they tried to charge more. Phew!!! I hope this all over and done with. I hope that all of you also receive all of your refunds and such. And...like many of you I will no longer be purchasing anything online unless I know for a fact that they are a reputable company. I chock this up as a big lesson learned. Good luck to all.

    0 Votes
  • Ju
    Juls Nov 06, 2008

    Same problem here. I ordered Acai berry online which was to only be a free sample and $3.95 S&H. I never received it and then was charged by Fit Factory $29.95. I called 1-866-407-1022 and they had my info and said that at the bottom of the page there is in small print that if you order this and don't cancel then you will be charged...get this...$89.31...then there is some more mumbo jumbo and then states you will be charged $29.95. I love how they don't put the prices in number, but spell it out so just in case you glance over the fine print you don't see numbers. This company should be ashamed of themselves not to mention when we originally ordered it said that you will see a charge from (this is what is on my stmt, CHECK CRD PURCHASE 10/29 14SLIMTABS 877-6154233)
    So when you call argue, that there is nothing there stating that you authorized "FIT FATCORY" to charge anything. Also tell them nicely there is an entire site dedicated to this deceiving mess. HE DID REFUND MY MONEY. IF ONE DOESN'T, CALL BACK AND NICELY ASK THE NEXT REP TO. I don't even want the damn pill anymore!!!

    0 Votes
  • Ji
    Jill Nov 07, 2008

    A total rip off!! I never got my free trial of acai berry. I also called 1-866-407-1022 & threatened to report them to the fraud dept & got my money back (& cancelled the membership I never knew I signed up for). What a joke.

    0 Votes
  • Sa
    Sally Nov 07, 2008

    I called and got thier physical Address for both Companies and the word it in the TERMS and CONDITION page...but they don't explain it. Just another scam online, feeding off the people who want to loose weight. Numbers I called for Fit Factory
    1-866-407-1022 Their address it took some talking but they gave it to me
    Fit Factory
    305 W. Broadway #114
    New York, NY 10013, I suggest people start writing letters and the Aciaberry address is
    4650 South West 51st Street, Suite 711
    Davia, FL 33314
    Good Luck!!! I didn't have any!!!

    0 Votes
  • De
    Debora Solum Nov 07, 2008

    I send for the "free trial" of Acai berry supplements, and didn't receive it for four months. BEFORE I'd even had the chance to try the free trial, I was billed $29.95, evidently to "buy in" with an MLM scam. I called to have my money refunded and cancel the MLM autoship. I DID get the $29.95 refunded, but was billed for ANOTHER $89.95, and now cannot reach anyone. Furthermore, I don't even know the name of the exact business that's responsible for the billing!

    So, that "free trial" has cost me $119.90, plust the original $395 I sent for the shipping on the false free trial. STAY AWAY FROM THIS SCAM!!!

    0 Votes
  • Sa
    Sarah Nov 07, 2008

    I ordered the Acai berry free trial also and I was also charged for the FitFactory - when I called them they were pretty quick to cancel my membership and refund my money (I also threatened to call the BBB). But it didn't end there. I did receive my Acai free trial and when I read the very small notice that was enclosed with it I found that they were going to charge me nearly $90.00 per month for 30 day supplies of the berry. They said I had agreed to this but I don't think so! I called the number that was included and after a pretty long wait I connected to a lady that obviously did not have English as her first language and added to that the connection was very poor. I canceled and received a confirmation number. I decided that I should take further action because I DON'T TRUST these people, so after hanging up the phone I went directly to my bank and changed my card. Hopefully I got there in time.

    0 Votes
  • Da
    dani smith Nov 07, 2008

    I dont even now what this is?
    i was checking my banking account i see
    this pending charge
    so annoying!!!
    so i googled this company and this stuff pops up
    i have never been to this website before
    how did this happen?

    0 Votes
  • Ca
    Carrie Nov 07, 2008

    Thank you so much for posting this!!! I would have never known what fit factory was...I will be canceling immediately...

    Did Acai work for you?

    0 Votes
  • Ma
    mallori Nov 08, 2008

    I too, along with all of the others have charges on my cc and I have never even heard of this company. When is this going to stop? Has anyone had success with getting the charges reversed?

    0 Votes
  • Pa
    Pamela Nov 09, 2008

    I also was charged $24.25 from this FIT Factory and I don't even know this company. Also I was charged 69.87 from this DRI Ultra Green Tea and I as well did not authorize this. I have cancelled my card calling the police and Better Business Bureau. I am concerned that our credit card information is being sold.

    0 Votes
  • Dw
    DWhelan Nov 09, 2008

    I had the same thing happen to me when I ordered some TriSslim pills. This is totally wrong- and TriSlim automatically shipped me a bunch more pills foor $150 because I hadn't called to cancel a membership I didnt' even know I had to! These terms are written in a part of the website called User Agreement that you have to click through to read- such unethical behaviour. Can anyone recommend a formal body to complan to- this is a scam.

    0 Votes
  • Pa
    Pamela Nov 09, 2008

    BE CAREFUL PLEASE!!!

    DRI ULTRA GREEN TEA, Hoodiastar, Fit Factory, Central Coastal Nutra Hoodiastar & Fit-Factory are subsidiaries of Central Coast Nutraceuticals, deducted $ from my credit-card account W/Out authorization.


    read these complaints..they are similar

    http://forums.dealofday.com/compliments-complaints/185622-central-coast-nutraceuticals-stay-away.html

    0 Votes
  • Kc
    K Captain Nov 10, 2008

    I too have been charged 29.95 by this company I have never heard of. I think this stems from a free trial offer for Ascai berry and you pay $3.95 for the shipping. Its been almost 2 weeks and I have not received the product and doubt that I will. Additionally, the advertisement for this product says that it is recommended by Oprah and Rachel Ray. I wonder if Oprah & Rachel Ray know about this.

    0 Votes
  • Ke
    Kelsey Nov 10, 2008

    All of the above happened to me as well just last week. I called today and got the confirmation number for a refund as well as contacted my bank. "Zach" said it would take 3-5 business days to process but I am hesitant into believing this is true. He never asked me to repeat any of my information which leads me to believe he was really taking note of anything I was saying.

    Did any of you receive your refund yet, or did u have to take it to higher power?

    0 Votes
  • Tr
    TrishB Nov 10, 2008

    Alittle follow up...fit factory charged me the 29.95...I went down to my bank. First thing they gave me a new temp. bank card, so no more charges can be taken out of my acct. My new card will arrive in about 10 days...Bank rep was very nice, told her the whole ordeal..then she got on the phone and called a bank cust. service person/who then called fit factory, and we are on a 3 way phone call...
    the fit factory lady gave me her supervisor, i have her name written down...we went round and round with the bank rep. still listening..finally i got the fit factory ladies full name, and a phone # which i havent tried yet. I tried to pin the fit factory lady down, about when i would get my refund, she finally said 7 to 14 days...i have my doubts, but at least they cannot take anymore money from my acct. now that i have a new bank card...Oh yeah, never recieved the acai berry either, so how could i try ot, and cancel my so called membership, within 7 days, if i never got the product???
    My advice:
    GO TO YOUR BANK, AND GET A NEW TEMP DEBIT/BANK CARD...SO NO MORE CHARGES WILL BE DEDEUCTED!!.
    It will not interfere in anyway, with any other transactions to your bank acct. ie: direct deposits, etc...
    THIS IS THE PHONE # THE FIT FACTORY LADY GAVE ME TO CALL: 866-407-1022 her name was Patricia Crisp...also got a conf# from her too.
    Also, since this fot factory charge overdrew my checking acct. resulting in a $35.00 Overdraft fee!!..but my bank was nice enough to reverse the charge, and but the $35.0 back in my acct.
    ~~Good luck~~

    0 Votes
  • Tr
    TrishB Nov 10, 2008

    Alittle follow up...fit factory charged me the 29.95...I went down to my bank. First thing they gave me a new temp. bank card, so no more charges can be taken out of my acct. My new card will arrive in about 10 days...Bank rep was very nice, told her the whole ordeal..then she got on the phone and called a bank cust. service person/who then called fit factory, and we are on a 3 way phone call...
    the fit factory lady gave me her supervisor, i have her name written down...we went round and round with the bank rep. still listening..finally i got the fit factory ladies full name, and a phone # which i havent tried yet. I tried to pin the fit factory lady down, about when i would get my refund, she finally said 7 to 14 days...i have my doubts, but at least they cannot take anymore money from my acct. now that i have a new bank card...Oh yeah, never recieved the acai berry either, so how could i try ot, and cancel my so called membership, within 7 days, if i never got the product???
    My advice:
    GO TO YOUR BANK, AND GET A NEW TEMP DEBIT/BANK CARD...SO NO MORE CHARGES WILL BE DEDEUCTED!!.
    It will not interfere in anyway, with any other transactions to your bank acct. ie: direct deposits, etc...
    THIS IS THE PHONE # THE FIT FACTORY LADY GAVE ME TO CALL: 866-407-1022 her name was Patricia Crisp...also got a conf# from her too.
    Also, since this fot factory charge overdrew my checking acct. resulting in a $35.00 Overdraft fee!!..but my bank was nice enough to reverse the charge, and but the $35.0 back in my acct.
    ~~Good luck~~

    0 Votes
  • Tr
    TrishB Nov 10, 2008

    Alittle follow up...fit factory charged me the 29.95...I went down to my bank. First thing they gave me a new temp. bank card, so no more charges can be taken out of my acct. My new card will arrive in about 10 days...Bank rep was very nice, told her the whole ordeal..then she got on the phone and called a bank cust. service person/who then called fit factory, and we are on a 3 way phone call...
    the fit factory lady gave me her supervisor, i have her name written down...we went round and round with the bank rep. still listening..finally i got the fit factory ladies full name, and a phone # which i havent tried yet. I tried to pin the fit factory lady down, about when i would get my refund, she finally said 7 to 14 days...i have my doubts, but at least they cannot take anymore money from my acct. now that i have a new bank card...Oh yeah, never recieved the acai berry either, so how could i try ot, and cancel my so called membership, within 7 days, if i never got the product???
    My advice:
    GO TO YOUR BANK, AND GET A NEW TEMP DEBIT/BANK CARD...SO NO MORE CHARGES WILL BE DEDEUCTED!!.
    It will not interfere in anyway, with any other transactions to your bank acct. ie: direct deposits, etc...
    THIS IS THE PHONE # THE FIT FACTORY LADY GAVE ME TO CALL: 866-407-1022 her name was Patricia Crisp...also got a conf# from her too.
    Also, since this fot factory charge overdrew my checking acct. resulting in a $35.00 Overdraft fee!!..but my bank was nice enough to reverse the charge, and but the $35.0 back in my acct.
    ~~Good luck~~

    0 Votes
  • Ja
    JAIME Nov 10, 2008

    i ordered a trial of acai berry offline and it was $1 and i checked my account a couple days later and i had been charged 29.95 for fit factory which i have no clue what it is. CALL THIS NUMBER! 800-660-8489 and tell them to fix it and take it off your account! i did this morning and i got loud with this non- english speakin lady. she was tellin me bout the product and i told her i didn't f*cking care all i want is my money back and she shut up said ok and it should be 3 to 5 business days! if not i will call again and harrass them!

    0 Votes
  • An
    Andrea Nov 10, 2008

    I too found a charge for $29.95 from Fit Factory after purchasing a trial of Acai Berry for $3.95. I had no idea there was a connection between the 2 until I saw this website. I too have not received my trial sample.

    Here's what I did to remove the charge:

    First, I called 877-3508480 within th 14 day period. I was on hold for 45min, so be prepared (and the music is very loud). I was told that the product would ship in 3-5 days (I was on day 11), so I asked to cancel immediately because I had no time to try it before the trial period ended. I was given a confirmation number and got her name. I made certain I would not be charged the $89.31 and my entire order /future shipments and charges was cancelled. She confirmed.

    Next, I saw my bank statement for the $29.95. I called 1-866-407-1022. I ask to speak to a supervisor (Janie Gray) and had to verify my name and address. She removed the $29.95 and gave me a confirmation number. She explained that the Trial membership to Fit Factory was part of the purchase of Acai Berry. I told her that nowhere did it ever say on the website (or in the Terms or Policy) anything about Fit Factory and this was a fraudulant charge and was made completely without my awareness or authorization. She was polite, apologized and said I should see the retraction within 24 hours.


    Next, I re-read the Policy and Terms. I decided to unsubscribe to their e-mailing list becuase they do sell it to others. Please visit https://www.secureeasypay.com/unsubscribe/

    Let's face it - we got scammed. I did something stupid chasing after the next diet scam just like all of us. Good luck and keep your money safe.

    0 Votes
  • Ma
    Maria Marrero Nov 10, 2008

    This company is charging the amount of 29.95 for a service that I never asked for. They say that when you apply to get a free sample of some products automatic you get enrool in their services and you have 7 days to cancel if not they charge that amount but the funny thing is is that I ordered the 11/4 and they made the charge 11/10 only 6 days after the order I made for a free trial of a product.

    I check again the site where I ordered the free trial and nowhere say that you will get enroll in any kind of services. This is a big fraud and I hope that the authorities stop them soon before they little by little keep reaping more people off. I get the information from my bank and I call their billing number that is 24/7 1-866-407-1022 if you call to the number that is in your bank information is a ghost number that only work inside out and not out to in calls. After argwing with the girl that answer the phone she told me that because I order a free trial I get enroll automaticly to their services. I said to her it is not the seventh day after I bought the product and you are agains the law. People if you keep getting charged their I put their billing phone number. Call them and cancell whatever information they have about you because they will keep charging you.

    0 Votes
  • Do
    Donna Nov 11, 2008

    I ordered a free trial of acai berry. My bank account was debited $3.95 for the shipping charges. I have not received any product and it's been over a week since that time. I have now looked at my bank account and have found a charge for $29.95 from Fit Factory. This is a scam. I will contact my bank and the attorney general in the morning. This enrages me.

    0 Votes
  • Lo
    lori Nov 11, 2008

    I ordered the trial size acai berry 3.95 (which I i never received) and my credit card account was charged 29.95. I will be going to the bank to cancel my card and straighten out this mess!!!

    0 Votes
  • Ba
    Barbara Grow Nov 11, 2008

    made unauthorized charges against my credit card and I signed up for a "free" trial.

    0 Votes
  • Tr
    TrishB Nov 11, 2008

    WOWOWOWOW!!..I ACTUALLY got a 29.95 credit to my checking acct. today from Fit factory!!...Never thought it would happen!!
    But i would still advise anyone to CANCEL their bank card, and get a new one. to avoid that 89.00 monthly charge i have been hearing they take from you~!!!

    0 Votes
  • Tr
    TrishB Nov 11, 2008

    WOWOWOWOW!!..I ACTUALLY got a 29.95 credit to my checking acct. today from Fit factory!!...Never thought it would happen!!
    But i would still advise anyone to CANCEL their bank card, and get a new one. to avoid that 89.00 monthly charge i have been hearing they take from you~!!!

    0 Votes
  • Ri
    Rita Doyle Nov 11, 2008

    I did not order anything from them and 29.95 was taken out of my bank account without my permission. I want my money put back in my account and I want something done to the people that are taking advantage of people like me and others from what I see here.

    0 Votes
  • Am
    amber Nov 11, 2008

    I reviewed my bank statement today and i have a 29.95 fee charged from Fit Factory when i have never been to their site, have never purchased from them, and have never even seen their product or KNOW what they sell!!!

    I've noticed a LOT of complaints against them, and i'm wondering since it's all within a week, what is going to be done?? I'm currently on hold for my bank to pick up, but at 12:44am EST i'm going to have ZERO luck tonight!

    0 Votes
  • Sh
    Shandy Nov 12, 2008

    Same thing happened to me. After I gave my credit card number to order the free Acai berry, then I opened up my email to see if I got a confirmation from them for the order, as all companies that I have ever dealt with have sent a confirmation on orders, I did not with Acai Berry. After checking all my new email I noticed that FitFactory got my email and to start my trial. This is a total scam! I called up my credit card company and had them reissue me a new credit card number. I then Called up Acai Berry and said to cancel any further orders and today I will called the 1-866-407-1022 for the FitFactory today. They should make it as easy to read their scam and cancel by email as to give personal information away. Now both companies have my mailing address I am sure and are going to give away that information to other scam companies so It might be a good idea to tell them to take you off their list and do not give your information to anyone else. Urrrr, shame of them! They should be sued since they are obviously doing this to a lot of people.

    0 Votes
  • Rl
    RLR Nov 13, 2008

    They have a website (www.fit-fac.com) where you can get the phone number (1-866-407-1022), send an email or use online chat. None of these options were effective for me. I filed fraud charges with my bank and got a credit in a few days. Plus they deactivated my bank card and sent me a new one. The process was inconvinient but worth it.
    RLR

    0 Votes
  • Di
    Divine Nov 13, 2008

    Hi! Thank you for the website and phone number. I also received a charge to my debit acct. for 29.95. I called the number and was able to speak to a customer service rep. She explained to me that when I ordered the trial of the Acai Berry there was a notation where you enter your credit card number regarding being enrolled in this fit factory program automatically. I don't remember seeing it. I was able to cancel further charges to my acct. and membership into this program. Unfortunately was not able to get my money back.

    0 Votes
  • Nl
    NLY Nov 13, 2008

    Two unauthorized charges appeared on my credit card statement when I called she said it was part of the trial sample I ordered and that I had received a email explaining that, and that there was also a 7 day grace period which of course had passed. I said to "Brittnany" how could I have canceled it because I did not get any email nor did I know I had this product. She kept trying to explain, I had to get rude and she finally put in a credit( wait and see). Buyer BEWARE!!!

    0 Votes
  • Jw
    jwright Nov 13, 2008

    I also was scammed.

    0 Votes
  • Rh
    Rhonda H. Nov 13, 2008

    I see that I am not the only one scammed!! I just kept saying to the girl, "Take it off now". When she would try to say something, I would say, "No, take it off now! " It was very effective as she gave me confirmation number for my cancellation and refund. So we will see. Anybody got their refund yet?

    0 Votes
  • Ro
    roland contreras Nov 13, 2008

    I received a charge of $29.95 on my credit card account and have no earthly idea of the charges or what was ordered on 10-24-08. I will dispute the charges to my credit card company.

    0 Votes
  • Ev
    eva Nov 13, 2008

    ya, i experienced the same thing too. I thought i only need to pay $5.95 for the Total Cleanse, but they charge me $29.95. Is there anyone can tell me what should i do for this $29.95 charge? Is that i can get my money back? What is the number to call them?

    0 Votes
  • Ro
    ron bigelow Nov 14, 2008

    a charge was made for a service i did not order. this charge was made after i ordered acciberri and appears to be caused by my request for a trial period product.the charge was made 14 days later, before the acciberri was delivered

    0 Votes
  • Mi
    Michelle Nov 14, 2008

    I orderd the free acai berry as well which I should have researched further arnd got charged 29.95 for nothing. Never got my pills and called a 1800 number I got off this website so thank you to posted it. I called and was very rude they said they would refund and cancel all future charges butwe will see!

    0 Votes
  • Bl
    bluey19 Nov 14, 2008

    now i have looked into a lot of these companies. they all state in the terms and conditions what exactly is going to happen. they all state that there would be a 7 or 14 or 21 day trial to fit factory. then if you dont call and cancel. before the trial is over you will be charge the 29.95 or the 19.95 depending on your product you perches. i can understand how it can be frustrating if you DON'T read the FINE print, where it states exactly what is happening. AND MY HELPFULL HINT IF YOU HAVE BEEN CHARGED AND YOU ARE LOOKING FOR A REFUND DONT GO OUT AND GET A NEW CARD. THEY WILL NOT BE ABLE IT ISSUE A REFUND TO A CLOSED CARD. SO GOOD LUCK GETTING YOUR REFUND ON A CLOSED ACCOUNT. and if your going to put your credit card info in online or anywhere look at what your signing up for. it will do you some good!

    0 Votes
  • Br
    brandy Nov 15, 2008

    I too have had the 29.95 charge on my account after ordering the "free trial" of Acai berry. I called 800-660-8489 and got through to a suprisingly nice lady who said she would refund the money and gave me a confirmation number so we will see. She also gave me a number to call and cancel any future transactions 877-350-8480. I had ordered this with my debit card so I suggest to anyone that also did the same, order a new debit card and then you will be secure in the fact that there will be no more transactions from the fraudulant companies.

    0 Votes
  • Ki
    Kierston Nov 15, 2008

    I just noticed this 29.95 charge on my account this morning and thanks to the blogs on this website called the number and received the refund. but they weren't that accommodating. they were willing, after a little coaxing, to cancel this fit factory service but when asked to have the money refunded i had to practically yell at the man, who was of course in India or Pakistan. be sure to call them and raise a little hell but get your money back. still haven't received the acai berry pills that I had originally ordered.

    0 Votes
  • Ti
    Tim Smallwood Nov 15, 2008

    I received a bottle of some berry supliment in the mail which I did not order. Then the very next day I pulled up my credit card statment on line to see that I had charges for Pricelimbo.com (8.51) Fit Factory (29.99) 30 Day Thin (3.95) and 1 Email Offer (89.99). Upon researching the companies listed on my bill I have began to realize I have some how become involved in some some sort of a scam. There is no custmer service number listed for me to contact for any of these conpanies, the one number I did find 1-866407-1022 just gives a busy signal all day long. I am contacting my credit card company to have this investigated and removed from my bill, requesting a new card with a new card number and I will never use my credit card to purchase anything on line again. I would advise everyone else to do the same. Your credit card company can request proof of purchase from these cmpanies in the form of documentation. If they cannot provied such documentation, the credit card company will not pay them nor will they charge you.

    0 Votes
  • Ae
    A E V Nov 15, 2008

    i was charged $3.95 for the shipping of a supposed free sample of a diet aid called Acai but have now been charged that amount and a charge of $29.95 which i'm turning over to the bank as it was never authorized.

    0 Votes
  • Go
    got dooped Nov 15, 2008

    I saved the page where i got my free trial. Read how they sneak the fit factory charge in there.

    I understand that by ordering Extreme Acai Berry. I am agreeing to receive Extreme Acai Berry. for a 14-day trial period (days of availability for actual usage could be less depending on shipping time) beginning on date of order. $3.95 (non-refundable) for S&P. I understand that unless I cancel by calling 1-877-350-8480 within this 14-day period, beginning on the 15th day my credit card will automatically be charged $89.31 (Free Shipping) for a 31 day supply of Extreme Acai Berry. to be shipped at that time to my door. Thereafter, until and unless I cancel, my credit card will automatically be charged an additional $89.31 every 31 days for a new supply of Extreme Acai Berry. Unless I uncheck the box above(if available), I would also like to take advantage of the the 21 day bonus trial to PriceLimbo for eight dollars & fifty one cents a month thereafter, should I choose not to call and cancel Price Limbo. I agree to the (21) day bonus trial to Fit Factory for ($29.95) each month thereafter, should I choose not to cancel. For questions or to cancel, please call our Customer Support team at 1-866-407-1022 M-F, 9am-9pm, EST. I understand that I may cancel any future shipments Monday through Friday by calling 1-877-350-8480. Our hours of operation are from 8am to 5pm MST.I understand that this consumer transaction involves a negative option and that I may be liable for payment of future goods and services, under the terms of this agreement, if I fail to notify the supplier not to supply the goods or services described.

    We do not accept returns on any products that have been shipped.

    0 Votes
  • Dl
    D. Leach Nov 16, 2008

    I cancelled a free sample and the same day I found an unauthorized
    charge of $30.00 from my debit account from Fit Factory. $30.00 stolen from one person is wrong... how many others have they stolen from?

    0 Votes
  • Bo
    bobbi jack Nov 16, 2008

    i had a charge to my account from this company for $29.95 and i never ordered anything from them nor have i ever heard of them! now my account has overdrawn. something needs to be done about this.

    0 Votes
  • Ma
    Mattie Nov 17, 2008

    I was charged $3.95 for diet product and then never received this, after that I was charged $29.95 which is pending. I never authorized this transaction as it was only a trial offer for shipping cost only of $3.95.

    0 Votes
  • Ve
    Veronica Nov 17, 2008

    This is such a friggin rip off. $84.00 for a one month supply I can get the same exact thing at the health food store for $10.00 I didn't have to deal with all the rude 1-800# phone operators who have every single excuse not to cancel my order when I tell them to. I never even recieved any information on what Fit Factory is or how to use it (not to mention I never wanted it) I reccomend when you cancel not only get the conformation number but the first and last name of the person your speaking with so you have proof that you called along with the date and time you called. Never again will I fall to an online scam or free trial there is always a catch.. If it sounds to good to be true than it probably is... Run fast and don't fall for it cause it is a pain to get out of. When you call be firm and direct that you want it refunded and the shipment cancelled don't take no for an answer they will eventually give in and refund you. Be rude if you have to after all whoever your speaking with should know by now they are working for a scam!

    P.s. if you ordered the Total Cleanse also they will charge you $78.00 after your 14 day trial if you don't return the unused protion. Good luck getting thru on the 1-866-320-0038 number.

    0 Votes
  • Re
    Reuben Hartfield Nov 17, 2008

    My wife ordered form Acai Berry. She never received the order but was charged the 29.95 from fit factory. I called the number Melissa Matheny left on here. I called the number
    1-866-407-1022 and told them about the problem. At first all she wanted to do was cancel the membership. Finally I got here to give me a refund. Oh!! I didn't tell you about the membership you all bought when you purchased Acai Berry. It seems that there is some fine print when you are finishing the order that tells you that you’re automatically being sold the membership to Fit Factory. Which is a online 24/7 fitness program just for you. LOL!!! I told the woman about this site and that they may want to change the process. They need to make it where people have to choose if they want it or not. Be firm when you call. Hope this helps all of you!!!

    0 Votes
  • Le
    leigh Nov 17, 2008

    okay, so i was able to get through to acai to finally cancel, but fitfactory phone is 800.660.8489 to cancel and if you did the total cleanse order as well, the only number that works is 800.903.3002. what a horrible scam this is...

    0 Votes
  • Re
    Reuben Hartfield Nov 17, 2008

    I called Acai Berry at 1-877-350-8480. It took a long time for them to answer once I was able to get through. The system hung up on me a couple of times. Once I finally got through the last time, I was held hostage by a automated system for a long time. I hung on until someone finally answered. Yes you will be charged 89.31 each month after your 14 days is up. Yes you will get a charge from PriceLimbo and Yes you will get a membership from Fit Factory. I didn't have a problem with getting him to cancel the order. When he asked why I was canceling? I told him the reason was because they sold us a membership etc etc that we didn't want. Make sure you tell them to cancel everything. He also gave me his name and work ID number. Once again, good luck to all of you!!!

    0 Votes
  • Ch
    Chelsea Nov 17, 2008

    I tried a free trial of Acaia Berry pill for $1.00 and the company has charged my account for an additional $29.95 twice!!

    0 Votes
  • Ja
    Jane Nov 17, 2008

    I'm embarrassed to say I fell for this. I order the Acai Berry 500 and even read all the reviews first and trusted it because Oprah and Rachel Ray's pictures were on the site. It's not a complete scam. They do have the info on the site. After all the research I did, I failed to read the Terms and Privacy Policy at the bottom of the page. It's there. They just count on you not reading it. I wanted to leave a comment because a number was left above to cancel Fit Factory but there are actually two numbers you have to call. You call 1-866-407-1022 to cancel a Bonus Offer that has a monthly fee, but you have to call 801-528-1319 to cancel the Acai Berry product which ends up being over $80 a month. Not sure if this is toll fee yet. I'm eastern time and this number is open 6pm-9pm mountain time. I'll have to try tomorrow. Just wanted to mention. It was fairly easy to cancel the Fit Factory. They wanted to make sure I knew about some recipes that comes with the membership and once I said not interested they cancelled and gave me a confirmation number and gave me the other number to cancel the Acai Berry product. Hope this helps! I've learned my lesson. I hope everyone else will to!

    0 Votes
  • Fi
    fifi Nov 17, 2008

    Wow, The exact same problem occured with me this evening. Not getting the trial Acai berry vitamins, the a few days later a few of $3.95 appeared on my bank statement, then One week later a charge of $29.95 appeared on my bank statement from FitFactory. When I went to google search and put in fitfactory and read all of these complaints I was truley excuse me but """"PISSED OFF"""". I read through the complaints and i came across one that from Melissa Matheny that listed a number, I decided to call and try it. A customer service rep answered and told me exactly what all the complaints listed they would say. I argued with this woman and insisted on speaking with a supervisor and threatened that I would be reporting them for fraud to everyone I could she finally said she would refund my $29.95. She did give me a conformation number (but what good does that do, I recieved one when I placed the order for the trial, and that did me absolutely no good). I went around and around with this woman on when I could expect to see my refund on my back statement and to no surprise she could never give me a date. I have reported them to the internet crime website and I contacted my local news channel that investigates crime and fraud. I hope that this issue is resolved very soon, that these fraudulent people are dealt with and that no one else has to deal with what so many have already...

    0 Votes
  • Va
    Vasudha Donnely Nov 17, 2008

    Thanks for your phone numbers. I just called the 866-407-1022 and talked to a Dane Gordon. He said by signing their agreement and not cancelling within 9 days, that was why I got the charge (actually two of them). Funny how it didn't show up on my visa account until after 10 days. Something very fishy here. I had actually cancelled my card but they said my money would be refunded. I threatened fraud so I hope I don't have to go that route.

    0 Votes
  • Ra
    Rachael Nov 17, 2008

    The same thing happened to me. I complained and asked my bank to get rid of the transaction. I also asked for a new card!

    0 Votes
  • Ro
    robin richardson Nov 17, 2008

    I actually ordered a free bottle of acai berry supplements, and all I was supposed to do was pay shipping and handling of $1.00. The next thing I know I get charged $29.95 from Fit Factory; charges for pricelimbo.com; charges for 30 day thin; and another charge for $89.99 for another supplement. Do NOT purchase these products. This is a scam! I've had to contact my bank and have my credit card cancelled as well as formally request that these charges be removed from my account and my money refunded. My bank even told me that I had additional charges pending that had not even be cleared yet.

    They market this as being endorced by Oprah, among others, and it appears legitimate. Good luck calling customer service. After hours of busy signals I finally got someone that told me that the free "trials" to these other products required me to cancel them within 7 days or else I would be charged and that this was part of the acceptance when ordering the acai berry supplements. No way was I ever informed of these "memberships" or charges. BEWARE!!!

    0 Votes
  • Je
    Jess Nov 17, 2008

    I just had the Same thing happen to me! What the hell do I do? Im REALLY PISSED! I didn't buy anything from anyone!!! Did you get it figured out??

    0 Votes
  • Rl
    RLopez Nov 17, 2008

    I fell into this scam by ordering trial size of AcaiBerry and to pay only shipping and I was charged 29.95 for some membership I never signed up for did not even see the name until it showed up on statement. As far as the product they said it would be shipped in 24 hrs it has been 2 weeks. Finally got in touch with someone they said there was a delay becauase of the high volume of orders and that UPS is running behind !!! (HA HA) They will not refund me my money they said I agreed to the membership when I made my purchase which is BS!! I never seen the box for membership. I am pissed how can they get away with this BS!!!

    0 Votes
  • An
    Antonia McCay Nov 18, 2008

    same thing happened to me today! I have a top-up card thing and as soon as I put money on it- BAM! twice within 10 minutes ! I'm getting a new card too!

    0 Votes
  • Ha
    Halima Obeid Nov 18, 2008

    I just received my credit card statement and I show a charge from Fit-Fac.com. I have no clue who these people, neither have I been to their website at anytime to authorize a charge. This is surely a scamm.

    0 Votes
  • Ch
    Charlotte Nov 18, 2008

    A special offer that apparently comes with the Acai berry sample that is a hoax in and of itself just read below.Anyway a $29.95 charge showed up on my checking account online and is listed with there 866 # unlike the acai berry which goes under IP mybodyphysique. I had to call them and rant and rave for 15 minutes and finally got my money back or suppose to be refunded in 3-5 days I did get a confirmation number. Hopefully I guess we will see. But dont ever succumb to any special offers on the net again!!!


    Company information:
    Extreme Acai berry sample
    Florida
    United States
    Phone: 1-877-350-8480
    heidisweighlossstory.com

    I ordered Extreme Acai Berry free sample suppose to be only $3.95 for shipping. Well one week later my check card was charged $29.95 from www.fit-fac.com and another wk later yesterday was charged for $89.31. I have found info stating that 90 dopllar charge will continue to renew each 30 days on my account. I never received any product from the intitial $3.95 let alone a monthly shipment. I called the fit fac number 866-407-1022 and ranted adn raved for 15 minutes and finally got my $29.95 back with a conf # that it will be posted in 3-5 days. I have called the Acai ppl several times to only keep getting disconnected. I went to my bank yesterday evening disputed the 89.31 plus the intital 3.95 and have to wait ten days to see if they are able to reach the ppl to get my money back. Also am without a check card for 2 weeks while I wait on my new one to come in the mail. As anytime you dispute a charge you have to cancel and start over. This is rediculous. These are totally hidden charges to the customers when supposedly ordering the "so called FREE" sample. I will never order any special offers again via internet. So far I have had no trust issues with internet purchasing until now. Let alone Acai ppl sell your card info. to the company called www.fit-fac.com which is unethical to say the least!!! Theses ppl should have their pants sued off and go to prison for embezzling from ppl.

    0 Votes
  • Ca
    Cathy Nov 18, 2008

    Call fit factory and they will refund your money and cancel your membership. You have to be insistent about now knowing about the trial membership (I didn't have a clue about it) but if you persist a few times they will refund the charge. Phone # is 1-866-407-1022. Good luck ... this crap should be illegal!

    0 Votes
  • Dy
    Dyan Nov 18, 2008

    the exact same thing happened to me, or should i say IS happening to me!!! i am absolutely furious! i ordered the 'free sample' only 3.95 shipping but boy was i wrong! never even received that and now all these charges are appearing on my account. 89.31 and 29.95 and i'm like what the hell. i had no idea what fit-fac.com was so i went to the website and there's a specific link for questioning billing charges, but the number they tell you to call is always busy. so what am i supposed to do. Literally call every five seconds for the rest of my life. i could always just wash my hands of this and eat these charges but if they're going to be reoccurring every single month then i don't think so. very aggravating! and i agree also that they should be sued!!! big time!

    0 Votes
  • Co
    Courtney Nov 18, 2008

    I had the same issue and was able to take care of it this morning. I don't know what number you are calling but the number that I was able to get through on was1- 888-771-7028 I really hope that this works for you. I can't believe the issues that everyone has been having. They really need to close down that company.

    0 Votes
  • Ol
    Oliver1539 Nov 18, 2008

    After being angered over being charged for something I did not want or knowingly purchase... I was on hold for a half hour and spoke with three different people. But I guess the third gentleman was good luck for me because after i hung up the phone with him, I received the following email: (names and numbers have been omitted from my post for security purposes )

    Fit FactoryTM Product Refund Confirmation
    --------------------------------------------------------------------------------
    Date: Tuesday, November 18, 2008

    Dear ####,
    Our records show that you have requested a refund for your
    purchase of Fit FactoryTM.

    Your request for a refund on Nov 18, 2008 of 1 charge(s)
    has been approved and is being processed.

    Please allow 3-5 business days for the transaction to complete.

    Please make note of this confirmation number for your records:
    Refund Confirmation #[email protected]@@@@

    We strive to provide the very best in consumer support. We work
    hard to ensure delivery of the features and functions that our
    clients need, and we strive to provide the best in customer satisfaction.
    We thank you for trying our services, and are happy to have had
    you as a customer!

    If you have any questions or comments regarding the contents
    of this email, please contact our customer service department
    Monday - Friday between 9 AM and 9 PM EST at 866-407-1022.

    Note: Refunds are given in the same form of payment originally used for purchase.
    If you paid by credit card, Raven Media credits your credit card account immediately
    after your refund request has been accepted. However, depending on your credit card
    company's process, credits may not appear until 4 to 6 weeks later.

    0 Votes
  • Dy
    Dyan Nov 18, 2008

    to reach fit-fac.com i was dialing 866-407-1022 to no avail. then reading other posts i got this number, 800-660-8489. i called right away, just got off with them actually, and they refunded my account and gave me a confirmation#. i'm going to check with the bank in 3-5 business days to make sure my 29.95 is back in there. the number you provided above is for mybodyphysique. they said they were only able to refund me for half the amount

    0 Votes
  • Li
    Lianne Nov 18, 2008

    I have done the same thing and I will be advising bank to charge the amount back. I order a trial sample that was to cost $1.00 shipping and handling which I have yet to receive and the ad said to be shipped within one week and it has been 10 days now.
    I am very "pissed" to say the least.

    0 Votes
  • Va
    Vasudha Donnely Nov 18, 2008

    It's a shame you had to go to that trouble. I was able to talk to them and they SAID I would get refunded. I see somebody else here got her money back so I'm hopeful. I too cancelled my account. It's annoying but at least I have peace of mind from doing it.

    0 Votes
  • Jo
    John Waller Nov 18, 2008

    I too had a Fit Factory charge of 29.95 to my credit card that I did not know about. Here is a number you can call to cancel the charge. 1- 877-350-8480, I got this from the BBB. If you are on Mountain Standard Time, it is best to call between 6-9 PM. I had to get my account number changed. I learned a lesson from this. Good Luck!

    0 Votes
  • Li
    liz Nov 19, 2008

    I need help they charged my account twice in one day of th e29.95 and now i dont know what to do..i have a very sick baby and i need that money. so please help me get that money back
    liz

    0 Votes
  • Ss
    s s Nov 19, 2008

    I do have the same problem with you. How can I fix this? Can anyone go against these horrible companies? I had to change my bank information.

    0 Votes
  • Li
    Linda McCool Nov 19, 2008

    When you order your "free-trial" of Acai-aSlim, you will AUTOMATICALLY be enrolled in an online exercise program called FIT FACTORY. There is no way to order the Acai-aSlim without being enrolled in Fit Factory at $19.95 per month and this info appears at the very bottom of the Acai-aSlim website in fine print. Also, the phone number which appears on your bank statement for Fit Factory is not a working number so you can't really get through to them easily. You actually will have to go to the Fit Factory website to get their working phone number. Then when you finally reach them, they're very sorry you didn't read the fine print on the Acai-aSlim website which tells you that you'll be automatically enrolled in Fit Factory, and that you must contact them within the 14 day trial period of Acai-aSlim. If you do cancel the Acai-aSlim within the 14 day trial period, that does NOT cancel your Fit Factory membership. They will not refund the $19.95 already billed to your credit card even though you weren't aware that you ordered a membership in Fit Factory. What a Scam for both of these companies!!! There is no mailing address shown anywhere for Fit Factory so one can only assume that it's run out of the same office as Acai-aSlim.

    0 Votes
  • Sd
    S. Dorland Nov 19, 2008

    Same thing here... got the free trial offer on facebook. Then I get a charge of $25.21 on my charge card, and then two charges of $68.64. I never agreed to any of this!!! I thought that facebook checked these ads out. And now I cannot get any answer at any of the numbers posted on this site. I guess the next step is to cancell my credit card. What a rip off!

    0 Votes
  • Gi
    Gina Nov 19, 2008

    If you want to get your $29.95 refunded call Fit Factory at 1-866-407-1022 and demand it regardless of the 7 day cancellation period. They will do it if you get serious with them. It is in the fine print but it is not clear what it is and the way I read it you would not be charged unless you did not cancel your original trial offer on the acai berry products. They are a separate companies but when you enter into the agreement for the acai berry trial offer you are automatically signed up for a fit factory trial offer that has to be cancelled in 7 days if you don't want it. Unfortunately that is not clear until it is too late...and I still think that the way it is stated you are not supposed to be charged until the following month...but that would only delay our confusion and anger.

    Be sure to get your cancellation confirmation # from acai berry and your refund confirmation # from fit factory.

    0 Votes
  • Jo
    Joanie Nov 19, 2008

    I was also charged the shipping charge for the Acai sample which I never received. Then I was charged $29.95 for the Fit Factory. I called the number on their website at 7:00pm EST and spoke to Eileen in New York City. She gave me a hard time but finally agreed to put the money back in my account. I will contact my bank in the morning and continue to watch until my account gets credited. The number that I called for the Fit Factory was 866-407-1022

    0 Votes
  • Da
    darci Nov 19, 2008

    I ordered the acacia berry and the total cleanse free bottle offers. I did recieve the total cleanse but not the acacia berry. I also have a 29.99 fee on my credit card and called the 1-866-407-1022 and did get a person who told me they would credit my account within 30 days but when when I asked where they were located she hung up on me. A little weird at the least. I am not taking any chances and I am cancelling my credit card and filing a complaint. I wish the best of luck to those of you this has also happened and I know I have learned my lesson to never order anything on the interenet like this again..

    0 Votes
  • Ja
    Jamie Levay Nov 20, 2008

    I am very upset I called the Fit factory last week becasue I to was charged 29.95 they told me they cancled the transaction. Went online to pay bills this morning and saw that 89.31 was charged to my acc ount. I called my bank and the better buisness Beurau also called the company and advised that i Will get an attorney if they dont return my money also advised i will file with the authorities fraud charges . This seemed to get there attention. I also never recieved my samples I advised every one i know about this scam also contact my EMail sereve Myspace.com amd Facebook.com as they advertise this all the time

    0 Votes
  • Mi
    Missysmith Nov 20, 2008

    I ordered a 'FREE SAMPLE' of the Acacia Berry from an online company. I had 15 days to cancel any membership. After THREE days they charged my account $29.95 for a membership and I hadn't even recieved the product yet! The phone number listed on my bank statement was no good. It said 'Thank you for calling' and then hangs up. I tried it several times. I ran accross an 800 number in this forum and want to thank whoever it was for listing it, because I actually got through to a live person. That number is 1-800-660-8489. I spoke to a woman, told her they can't charge me for a trial for something I hadn't even TRIED yet. She said she would cancel my account and refund my money. THE NEXT DAY there was ANOTHER charge for $29.95 to my account!!! I called, FURIOUS and she said that I had TWO accounts open with them. What the EFF??? I demanded she cancel ALL of my accounts, refund ALL of my money and I hoped it was the last time I would ever have to speak to anyone at their company. She said it takes an entire billing cycle to refund my money. These people are scam artists, STAY AWAY FROM THIS COMPANY!!! I have my fingers crossed about my refund, but am not holding my breath. Jerks.

    0 Votes
  • Mi
    Missysmith Nov 20, 2008

    P.S. Has anyone EVER gotten their promised refund? I read page after page of people getting charged, but not one single posting about someone getting their money put back into their account... am I just doomed to be out that money? They charged me twice, so having to swallow a loss of $60.00 makes me sick...

    0 Votes
  • An
    Anita Nov 20, 2008

    I had the exact same thing just happen to me...but I also had an international transaction fee of $1.79 connected to the $89.31. The total amount was $121.05. I'm not wasting my time with them, because it's been absolutely frustrating. I called my bank and spoke to the dispute department. They are crediting my account for the full amount and will handle the dispute. Of course I had to destroy my debit card and will have to deal with that for 5 to 7 days. I will never order anything online like this again. I should have been smarter...you never get anything for nothing!

    0 Votes
  • Me
    Mel Nov 21, 2008

    After several attempts I went back to an e-mail I received and found this number 866-407-1022. It didn't work the last couple of days but finally worked this morning. I explained that I attempted to cancel within the 7 days but that the line was always busy or went unanswered. The representative admitted they had been having phone difficulties and was very pleasant in assisting me in reversing the charges. Now let's just hope they actually do.

    0 Votes
  • Ke
    Kelsey Nov 21, 2008

    I have had the exact same problem. I called 1-877-350-8480 and the woman was very snotty on the phone with me, but cancelled my account, so I better not see another charge on my credit card. I also disputed the charge with my credit card company and they are refunding me and taking the matter up with the company, but I am furious about this. Like everyone else, I should have been smarter, but I made sure to read all the fine print, and never saw anything about this almost $90 charge.

    0 Votes
  • Ki
    Kimberly Nov 21, 2008

    I called this same number and at first the girl said the $29.95 was in the terms and conditions and I told her that it was not. It was a link on facebook and this is complete fraud. After I said it was fraud she automatically refunded my money and cancelled my membership. Thanks for this number... this situation was rediculous!!!

    0 Votes
  • An
    Angela Wilson Nov 23, 2008

    I too have been conned throuhg Acai Berry into Fit Factory Although nothing has gone out my account yet After reading many many complaints about both companies and Price limbo too I'm expecting debits going out that I have'nt agreed too.I rang my bank this morning and they've blocked my card but they also said that this may n ot stop them taking my money, this stinks. In fact when I asked about closing the account all together she said that would'nt necessarily stop them either. !!!

    0 Votes
  • Ca
    Catherine Reid Nov 24, 2008

    charged 29.95 for a "free" sample and then 89.95 monthly charge for I dont know what...never received anything.

    0 Votes
  • Va
    Vasudha Donnely Nov 24, 2008

    Good news! Not only did my two charges get credited, but I also received a sample today, albeit the wrong one, lol. The gods must be looking kindly on me. I did cancel my credit card but now I have a new one and all the changes have been updated. I wish everybody else luck out there. I notice Oprah no longer carries the ad.

    0 Votes
  • Ki
    kim Nov 24, 2008

    Hi,

    I hope you all know to call and CANCEL PRICELIMBO(.COM) from charging you an additional $8.51. YOU HAVE 21 DAYS TO CANCEL AFTER PLACING YOUR ACAI ORDER, SO CALL 877-350-8480, AND ASK FOR A CONFIRMATION NUMBER. Not only have you been charged for fit factory, but you also will be charged for PRICE LIMBO. Google the terms of agreement if you need to read it for yourself. I was hasty, but perhaps this will save you from the future hassle.

    P.S, if you hang up on the people from price limbo, offering free gas vouchers, they will just call you again and again, and hassle you.

    AFTER YOU CANCEL PRICE LIMBO, block you cell or home phone number from these people by calling the DO NOT CALL registry which blocks telemarketers from harassing you. NOTE: you need to call from the phone line that you want blocked. Here's the number: 1-888-382-1222
    Or, you can register your home/cell at this website: https://www.donotcall.gov/

    If any telemarketers call after the 31 days since you initially filed your phone number, you can file a complaint about the company on the previous site.

    Hope this helps.

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    Corey Nov 24, 2008

    I had a similar issue. I sent away for a sample of ultra lean green and missed something in the fine print that said I would be signed up for a fit fac membership. This was something like 25.95 a month. I didn't even know what this was. I only realized i was being charged when I looked at my bank statement. Then i went back and read the fine print more thoroughly and saw what I had missed. Along with a few other things. Anyway, if you call 1-466-407-1022, they will cancel it right away no questions asked. Also, be careful with your free sample. If you don't want to receive anymore, they will still auto charge you if you don't cancel it and apparently keep sending you more. However, I was charged 3 times and only ever sent one. Hope this is helpful.

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    Judy Hudson Nov 24, 2008

    IAll I know is I filled out a free home trial of acai berry for shipping amount only of 5.95, and they took 29.95 out of my account without my permission. I want my money back in my account and the hell with the acaiberry.

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    Brittany Nov 25, 2008

    Yeah I called this morning and they tried to tell me that i authorzed the charges of 89.31 when I signed up for the free trial. I told them i wanted a full refund they said it would take 7-14 days. I called 1-877-350-8480.

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    evelyn Nov 25, 2008

    I to went for the FREE sample of Acai berry and I to was charged the 29.95 out of my checking account. I did have phone number to call and got right through and they said that I would be refunded the money and cancelled on the program. We will see Fit Factory was the name they gave me and if it helps anyone else the number that I called was 866-407-1022. I was given a confirmation number if anything does go right.. Same on me for thinking anything is free to try...

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    Kara Nov 25, 2008

    Has anyone seen any postings of 14.95 yet? I have one pending on my card but do not know if it is from another Fit Factory company. I also called 1-877-350-8480 and got a confirmation # for the 89.31 refund. The guy said they had no relation to the 29.95 charges even though I called and got those refunded as well. He would not tell me how many other companies are part of this scam or who else i needed to call. But I suspect the 14.95 charge is another one of this scam.

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    christie Nov 25, 2008

    the same thing happened to me...it took over a week to get there...and now i've had two months worth of charges for something i'm not even getting. how do i take care of this???!?!?!

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