ON NOV 3RD I ORDERED THE ACAIA SLIM "FREE" TRIAL @ 4.95 AND THE POWER TEA @ 34.95. THE CHARGES WERE ON MY CREDIT CARD. I JUST RECEIVED MY CREDIT CARD BILL AND THEY HAVE CHARGED MY CREDIT CARD WITH ANOTHER ORDER OF THE ACAIA SLIM @ 79.95 AND FIT FACTORY @ $19.95. I HAVE NOT AUTHORIZED THESE CHARGES TO BE PLACED ON MY CREDIT CARD ACCOUNT. I AM PREPARED TO SEEK LEGAL ACTION FOR THESE FRADULENT CHARGES UNLESS YOU DEDUCT THE CHARGES FROM MY ACCOUNT. I DID NOT AUTHORIZE ANY FURTHER CHARGES FOR THIS PRODUCT AND DO NOT PLAN TO DO SO. I REPEAT, DO NOT MAKE ANY FURTHER CHARGES TO MY ACCOUNT. I AM GOING TO TELL EVERYONE I KNOW ABOUT YOUR SCAM AND I ALSO PLAN TO GET IN TOUCH WITH OPRAH IF SHE IS ENDORSING YOUR PRODUCT. SHAME ON YOU!!! YOU BUNCH OF VULTURES!!! I AM EXPECTING TO HEAR FROM YOU IMMEDIATELY.
Wow! Is all i can say...You know this is a lesson learned! Like the high prices we pay for name brands that are no different then the walmart blue light special brands with a different logo on it ware out the same. We take sponsor names for granted too!...i.e. Me thinking this will be kool to try, hell if oprah, and rachael back it why not give it a try!?! Well silly me they tricked! All i can say is i feel sorry for the rep that has to take my call on monday at these 2 companies!!! I hope people get to read all of these issues before they get tricked like i did. Im glad to see that im not the only one though lol!...good luck and dont give up, Don't let them get you!!! keep strong, peace n love! harmony
I noticed a charge on my bank account last night for $29.95 for a company called Fit Factory. I found the website and when I requested a password recovery, they sent all the login information that they set up for me!! And to my email! So not only do they have my email info, they have my bank account info and who knows what else! Beware of the Acai Berry sites. Apparently they are giving out our personal info. I ordered the trial of the Acai Berry and received it after a week as it had said. It also said that after the 14 day trial, I would be charged $89.31. They waited over a month to charge that to my account, which by that time I had changed my mind. These sites are all scams. Be very careful!!!
I ordered a free sample of Acai Berry online and have not received the product yet. All I have is an unauthorized charge of $29.95 from this FIT FACTORY company on my bank statement. What is this and who authorized it. I want this charge refunded to my bank account immediately. This is theft!!!
I received an unauthorized charge to my credit card from the Fit Factory and have tried to contact them with no luck. The numbers for calling them are both disconnected.
This was "supposedly" something that came with the free sample of Acai berry that I ordered (and I might add have since cancelled the auto-ship of this product)
Charges added to my credit card after ordering "Free Trial" of Acai-aSlim. (Another rip off! READ ALL THE TERM AND CONDITIONS!!!)
Both products have the automatic charges in the "Terms" heading. I got scammed because I am used to purchasing online from reputable retailers.
I learned my lesson. I just hope there are not any more charges added to my account. BUYER BEWARE!
And I thought porn sites were the biggest sleaze-balls on the web!
I was linked to Acai-aSlim's website from Yahoo news., BTW.
I've noticed an enormous amount of complaints on several sites for this company, www.fitfactory.com. We didn't know that this issue was so extensive... Just wanted to post this so folks don't confuse our company, THE Fit Factory, with www.fitfactory.com.
Hello, my name is Kimberly DiPirro, wife of Austen DiPirro, and owner of "THE Fit Factory". For the past few months we have dealt with this dilemma. There is an on-line company called, "Fit Factory". We have received countless phone calls from people who have received charges to their credit/debit cards. These people are confused and think our company, THE Fit Factory, is responsible for these transactions... Our company has three locations in the Central Valley of California. We solely do retail sales from our stores- we don't currently do on-line sales or do sales over the phone. When a customer makes a purchase with our company, they've had to visit one of our three locations.
When the phone calls and complaints started to come in, I noticed that these folks were typically out of state and all were concerned about charges in the same dollar amount. I did research on-line and found the company www.fitfactory.com . I contacted the toll-free number for their billing department, [protected], and spoke to a customer service representative. The woman confirmed that they charge a monthly fee for their on-line program. Apparently when you buy one of their products for fat-loss, you have a trial period to cancel your membership. If you do not cancel your membership, then you are locked in to their program and charged monthly.
To date, we have spoken to over 100 people in regards to these credit card charges. This has become very frustrating and time consuming. We are a small mom and pop business. We have a GREAT rapport with all of our customers and are very liked in our communities. We've NEVER had a complaint about how we run our business. We're honest, fair, and just. We take pride in the service we provide to each and every one of our loyal customers.
We have contacted www.fitfactory.com several times in regards to this issue. A Manager with the company, by the name of Braden, is currently trying to come up with a solution. He stated information regarding the trial period and membership program is located on their web-site. I told him that it can't just be a coincidence that this many of their customers could be confused about their membership program when purchasing their product... They need to modify their web-site to better explain to their customers their terms and conditions.
Please, for any further complaints in regards to these charges, contact www.fitfactory.com at [protected].
If you would like to contact me for additional information, please e-mail me at [protected]@yahoo.com.
Thank you for reading,
The Fit Factory
I ordered the Acai Berry trial for 3.95 which was charged to my cc, then I noticed a charge of 29.95 by fit factory that I did not authorize, I received the trial in the mail today and the paper inside said my cc would be charged 89.31 every month for this Acai Berry product, I called my bank and cancelled my cc.
What a rip off and a scam this is, I am going to also report them to the BBB.
I tried the "free" trial also for just the 3, 95. and then i see that not even three days later i was charged for the 29.95 from fit factory(whom i have NEVER heard of). when i called the number [protected] number it is no longer in service. i have called my bank and told them that i have no clue what they are and i am 100% certain that i didnt sign up for it. and then to top it off not even 5 days after i get my free trial i was charged 89.31 for my "plan" that i agreed too. What else should i do?
What a rip-off!! I was charged $3.95 for a sample I never received, then charged $29.95 for a "plan" I did not sign up for (not knowingly anyway)
I called Fit Factory and they cancelled my "plan" and also promised a refund of the $29.95.
I called Acia Berry and they cancelled all future shipments and said they were going to refund the $3.95. Oh, and they said the reason I didnt get my "free trial" was because they have been so overwhelmed with orders that they just havent gotten them all filled-WHATEVER.
Alittle follow up. . . Fit factory charged me the 29. 95. . . I went down to my bank. First thing they gave me a new temp. Bank card, so no more charges can be taken out of my acct. My new card will arrive in about 10 days. . . Bank rep was very nice, told her the whole ordeal. . Then she got on the phone and called a bank cust. Service person / who then called fit factory, and we are on a 3 way phone call. . .
The fit factory lady gave me her supervisor, i have her name written down. . . We went round and round with the bank rep. Still listening. . Finally i got the fit factory ladies full name, and a phone # which i havent tried yet. I tried to pin the fit factory lady down, about when i would get my refund, she finally said 7 to 14 days. . . I have my doubts, but at least they cannot take anymore money from my acct. Now that i have a new bank card. . . Oh yeah, never recieved the acai berry either, so how could i try ot, and cancel my so called membership, within 7 days, if i never got the product???
Go to your bank, and get a new temp debit / bank card. . . So no more charges will be dedeucted!!.
It will not interfere in anyway, with any other transactions to your bank acct. Ie: direct deposits, etc. . .
This is the phone # the fit factory lady gave me to call: [protected] her name was patricia crisp. . . Also got a conf# from her too.
Also, since this fot factory charge overdrew my checking acct. Resulting in a $35. 00 overdraft fee!!. . But my bank was nice enough to reverse the charge, and but the $35. 0 back in my acct.
Ordered a Free Trial of Acai Berry -- over a week ago, never recieved (dinged my card for5$) then this charge appeared on my statement today for $29.95 for fit factory...they claimed i signed up for this when i did the trial...however, i am positive i did not...i've seen these scams before and read everything carefully -- called my bank to get a number for the charge [protected] - which is also registered to a TOWING COMPANY!!!
This is giving Oprah name a bad rep!
I ordered a trial sample supposed to be free with shipping and handling charge, but noticed a charge on my bank account that I didn't recognize or authorize. I have not recieved any free trial sample in the mail yet and it's been over 1 week.